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For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
jproy12 said:
For those who have ordered with Spigen in the past, how long does it take to get the items shipped out? Are they fast to get the items shipped out? The reason I am asking, I placed an order on Friday morning (14th of September) and have yet to have any updates via the tracking #. I also sent them an email, and no answer yet, anyone have a direct phone # to spigen?
I got everything shipped via USPS Expressmail International to Canada, and I have another package shipped from another vendor from within the US, also via express and this one has updates every couple hours.
Sorry if this post isn't in the correct forum, mods please feel free to move it where it belongs if not in this section.
Thanks,
JP
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That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
sluma said:
That is quite normal actually. you will not see any updates for a few days, and even when they provide you a tracking number it will only show that it was processed in the local US mail office and that's it. Here is how my order from them went:
-I ordered their galaxy S3 case from spigen.com on Aug 31st.
-I got a shipping confirmation from them on sept 4th
-The USPS.com website only said that it was processed in the local Los Angeles office
-On Sept 14th I got a US international package with my case it.
I live in Calgary in case you were wondering.
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Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
Sent from my GT-I9300 using Tapatalk 2
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
I'm from the southern California area so shipping is much quicker since they're based here, but I also order from them through Amazon. If it's fulfilled by Amazon, you'll usually get your items quicker. Anyways, ordered the neo hybrid lumi and modello cases from Spigen through Amazon yesterday and it's scheduled to be delivered tomorrow. Give Amazon a try if Spigen direct website isn't working out well.
pmoradi2002 said:
No way should Express take 2 weeks to Canada. It should arrive within a week of placing your order.
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I am really hoping it arrives before Friday. As for xgear, I might be ordering a Spectre Tempered Glass Screen Protector, sent an email this afternoon and within a couple hours I got a reply.
zen0s said:
Shop from CRETOUCH.com (fyi I'm not a cretouch representative or promoter)
My experience with spigen main site has been nothing but terrible! Slow response and no notification of shipped item has you wondering for days, long refund process etc....
Cretouch is authorized third party dealer. They are really good with customer service and also have live chat so you can get your answers same day! All their items ships out same or next day depends on time and I usually get it within 3 days. Also they offer FREE shipping to US residents unlike Spigen main site.
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Next time I'll know for sure in case I need to order something again! I'll definitely consider them. I was finally able to get an email back, and if I dont have any news before Friday, I will most likely get a refund, according to SPG...
JP
jproy12 said:
Thanks! However, I paid for express, so I am hoping it wont take 14days like your order.
What method of shipping did you use?
JP
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Their website only had international first as international shipping
I just bought a case from spigen, I live on east coast US. I ordered it direct and got it in 3 days flat with the standard shipping.
I also had an issue with the case and have emailed them and they got back to my email the same day.
sluma said:
Their website only had international first as international shipping
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Weird... But I know I checked out with United States Postal Service - Express Mail International. Here's the format of my tracking #: EC##########US.
Either way, I'll wait till Friday, as express shipping is 3-5 days to Canada, 5 being the most, and Friday will be 5 days, if I don't have anything I'll ask to get refunded and I'll buy from another vendor.
JP
Been 6 days since I placed my order via expressmail international, which is supposed to take 3-5days, and have yet received anything.
I placed my order early Friday morning (sept 14th) and it was shipped late Monday (sept 17). They dont mention that it takes a couple days to ship out items. I placed an order via bestskinsever on Friday evening, was shipped that same evening and I received it Friday of the next week, also via expressmail.
Anyways, will update when I get my stuff, really wanted it sooner than later.
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
eortizr said:
is a hit and miss, I live in Texas and some times I get their stuff on 3 days sometimes 7 days and one time it took 2 weeks... always standard USPS shipping.
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True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
So it seems like it'll be delivered this afternoon... soo much for taking 3-5days! Took more like 9days!
jproy12 said:
True... I'll see in a couple days! It's just that even the USPS website hasn't been updated since the 18th...
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Check FedEx first apparently they use FedEx to ship from factory to ur local post office first then usps will ship to ur house
Sent from my SGH-T999 using xda app-developers app
Finally installed the screen protectors, really great quality, however, the neo hybrid case have problems with the volume key... Waiting to be contacted to see what they will do...
Probably the last time I order directly from them, slow answers and what seems like poor customer service, to me at least.
JP
Spigen extremely slow shipping time, customer service is only email and limited.
Called no answer, voice mail always full. Looked at yelp, same thing all complaints about customer service contact, and especially delivery time, and tracking information. Their products are 5 star but their customer service and delivery service is so frustrating I couldn't give them 5 stars. I've gone as far as complaining to the Better Business Bureau, etc. I've called all numbers including the one off my charge card and BBB with no success. Someone needs to hire me to get their A$$ in gear, answer the phones, clear and return voice mails and ship the dam products. OR TELL people up front, our products is so dam good your going to have to get on a waiting list. JUST GET IT DONE OR BE HONEST. Right?
The last time I got a screen protector of theirs it was through eBay. No problems. Fast shipping
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
My order date is 9/22 opted for free ground shipping. Order still says processing. Anyone from Negrielectronics get a tracking no. yet?
I ordered the 18th and nothing - their site now lists expected shipping as 10/4 for the black Note 3.
Between tax and other fees buying from t-mobile locally, it still seems worth it to wait, though it's annoying it'll probably be early next week at the earliest to get these phones.
Most likely will ship Saturday or Monday for everyone. Hopefully we get them by next Thursday. But it's worth the wait for the price, just a little jealous from all the people who already have theirs.
I only pre-ordered mine today, but I was able to use a coupon code (NE20OFFCART) for an extra $20 off. If you guys didn't know about that, you might still be able to get them to apply it before it is charged to your account.
They just changed the estimated availability from 10/4 to 10/10
faisal_k said:
They just changed the estimated availability from 10/4 to 10/10
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WTF...
faisal_k said:
They just changed the estimated availability from 10/4 to 10/10
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was hoping to get mine by monday, guess thats not going to happen
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faisal_k said:
They just changed the estimated availability from 10/4 to 10/10
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Gosh darn it! Sassafrass!!!
Maybe they are going to be backordered, and 10/10 is when it is estimated to be available for anyone who is going to order from now on. Just a thought, but most likely not true.
about negri unlock note 3
Any one know if they open the box to sim unlock or they ship close box sim unlock?
vvv3399 said:
Any one know if they open the box to sim unlock or they ship close box sim unlock?
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hmm do you think it would be easy to tell if its open box?
systoxity said:
hmm do you think it would be easy to tell if its open box?
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Can you tell me when u get ur note 3? Imei number is needed to sim unlock.
Note 3 T-Mobile
Hello All!
We will be making a dedicated post for the Note 3 T-Mobile info. You will be able to follow this and be updated as to when your order is expected to ship on a general basis. http://www.negrielectronics.com/blog/
Right now we expect stock to arrive any day. What this means exactly is that T-Mobile has released the device, but into limited markets and stock is slowly making their way to us through various other channels. We changed the expected date to "coming soon". It seems people became very upset with us changing our "estimated" dates - they thought it was more so "set in stone'. It's not. It's an estimate and always will be, that's why we use that rhetoric.
You are upset the device is delayed - but we are more upset. We have 250+ orders to fill and 250+ disgruntled customers - you only have one person to tame.
The blog will be updated today with this same information. The good news is that you orders are all safe, uncharged and are still in the order in which they were received. You can cancel at any time, and pick up the device at your local T-Mobile shop for $70-$120 more than on our site; or you can wait for us to get and ship the stock we have expected in the next few days. Either way we just want you happy. If we are able to provide you with the device - great. If not, as long as you get what you want, and are happy, we can not be upset.
We are doing everything we can to get these as soon as possible, with you in mind.
Please check Twitter and the blog for updates on this device and many others that we have coming in.
Thank you for your comments here. We hope that we have answered your questions.
Also, the devices are opened and unlocked. Remote unlocking is only available on iPhones at this time. We are very careful when handling the devices, as our CEO requires that our warehouse staff wear protective gloves when handling and unlocking devices.
Have a great Friday and enjoy your weekend.
Thanks for the official answers.
Sent from my GT-N8013 using Tapatalk 2
vvv3399 said:
Can you tell me when u get ur note 3? Imei number is needed to sim unlock.
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Yes, I will let you know.
Negri Electronics said:
Hello All!
We will be making a dedicated post for the Note 3 T-Mobile info. You will be able to follow this and be updated as to when your order is expected to ship on a general basis. http://www.negrielectronics.com/blog/
Right now we expect stock to arrive any day. What this means exactly is that T-Mobile has released the device, but into limited markets and stock is slowly making their way to us through various other channels. We changed the expected date to "coming soon". It seems people became very upset with us changing our "estimated" dates - they thought it was more so "set in stone'. It's not. It's an estimate and always will be, that's why we use that rhetoric.
You are upset the device is delayed - but we are more upset. We have 250+ orders to fill and 250+ disgruntled customers - you only have one person to tame.
The blog will be updated today with this same information. The good news is that you orders are all safe, uncharged and are still in the order in which they were received. You can cancel at any time, and pick up the device at your local T-Mobile shop for $70-$120 more than on our site; or you can wait for us to get and ship the stock we have expected in the next few days. Either way we just want you happy. If we are able to provide you with the device - great. If not, as long as you get what you want, and are happy, we can not be upset.
We are doing everything we can to get these as soon as possible, with you in mind.
Please check Twitter and the blog for updates on this device and many others that we have coming in.
Thank you for your comments here. We hope that we have answered your questions.
Also, the devices are opened and unlocked. Remote unlocking is only available on iPhones at this time. We are very careful when handling the devices, as our CEO requires that our warehouse staff wear protective gloves when handling and unlocking devices.
Have a great Friday and enjoy your weekend.
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Thank you Negri. A+ for being in touch with your customers. I'm impressed. Waiting patiently for my order .
Negri Electronics said:
Hello All!
We will be making a dedicated post for the Note 3 T-Mobile info. You will be able to follow this and be updated as to when your order is expected to ship on a general basis. http://www.negrielectronics.com/blog/
Right now we expect stock to arrive any day. What this means exactly is that T-Mobile has released the device, but into limited markets and stock is slowly making their way to us through various other channels. We changed the expected date to "coming soon". It seems people became very upset with us changing our "estimated" dates - they thought it was more so "set in stone'. It's not. It's an estimate and always will be, that's why we use that rhetoric.
You are upset the device is delayed - but we are more upset. We have 250+ orders to fill and 250+ disgruntled customers - you only have one person to tame.
The blog will be updated today with this same information. The good news is that you orders are all safe, uncharged and are still in the order in which they were received. You can cancel at any time, and pick up the device at your local T-Mobile shop for $70-$120 more than on our site; or you can wait for us to get and ship the stock we have expected in the next few days. Either way we just want you happy. If we are able to provide you with the device - great. If not, as long as you get what you want, and are happy, we can not be upset.
We are doing everything we can to get these as soon as possible, with you in mind.
Please check Twitter and the blog for updates on this device and many others that we have coming in.
Thank you for your comments here. We hope that we have answered your questions.
Also, the devices are opened and unlocked. Remote unlocking is only available on iPhones at this time. We are very careful when handling the devices, as our CEO requires that our warehouse staff wear protective gloves when handling and unlocking devices.
Have a great Friday and enjoy your weekend.
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Class Act Negri!
Some people are going crazy over not getting their device as fast as possible. Patience is a virtue, and for your amazing price, I will gladly wait. Please don't take what some of these people say personally, because for many of us, we are really appreciating your hard work!
Update: 10/8/2013 10:32 am PST
Thank you for your continued patience. We have great news! We are shipping some of the earliest orders today! We are going through stock as we speak and will begin to process shipping in the next 3-4 hours. We can not disclose which orders are shipping first, but if you get tracking tonight – you were one of the first! Good news for all other pre-orders – your order is confirmed at the lower price, and stock is beginning to come in on a daily basis.
We have increased our price. Why? Because our cost is higher. All orders placed prior to the price increase will be charged the lower pre-order price! All new orders would need to pay the new price. (One of the many benefits of Pre-Ordering).
Just read this on negri electronics blog.
gold814 said:
Update: 10/8/2013 10:32 am PST
Thank you for your continued patience. We have great news! We are shipping some of the earliest orders today! We are going through stock as we speak and will begin to process shipping in the next 3-4 hours. We can not disclose which orders are shipping first, but if you get tracking tonight – you were one of the first! Good news for all other pre-orders – your order is confirmed at the lower price, and stock is beginning to come in on a daily basis.
We have increased our price. Why? Because our cost is higher. All orders placed prior to the price increase will be charged the lower pre-order price! All new orders would need to pay the new price. (One of the many benefits of Pre-Ordering).
Just read this on negri electronics blog.
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I was going to preorder one today. I added it to cart for 689.50 and then when I went to checkout, the price just increased to 729.50. WTF?????Can the price change in my cart? The price just changed when I was creating my account.
googlephone said:
I was going to preorder one today. I added it to cart for 689.50 and then when I went to checkout, the price just increased to 729.50. WTF?????Can the price change in my cart? The price just changed when I was creating my account.
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It's the same thing with any other retailer, minus a few. Unless you've made the purchase, it's always susceptible to price changes.
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
UPDATE: Just got a tracking number. Should be here on the 29th.
It can take up to 6-8 weeks as per the pre-order page, but some people in the Canadian thread have started receiving shipping notices already.
Sent from my SM-N930W8 using Tapatalk
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
nighthawk29 said:
I pre-ordered my Note 7 through Samsung Canada (online order) and it still hasn't shipped (I ripped into them yesterday for several reasons as the rep was a complete **** so it set me off) yet my Fit 2 is on the UPS truck out for delivery today so the bonus gift that said 6-8 weeks is arriving before I even get my phone that should have been something delivered to all pre-order customers on the 19th but instead Samsung released units for walk-in customers before fulfilling pre-orders. Just irritates me the gift that I expected in 6-8 weeks will arrive before my phone.
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Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
CerveCesar said:
Yesss!, same thing here. The phone arrives on the 26th they said. It makes me wanna cancel and order from those creepy sellers on Ebay
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I am going to call and if stock is available at the Samsung Store close by then I will go pick that up there, keep the gift and return the shipped phone when it eventually does arrive and expect a full refund. I've already filed a BBB complaint but I have a legitimate pre-order that Samsung has failed to fulfill their end of this agreement on and I'm still buying the phone so I'll be contacting them and making sure they refund the full amount and still allow me to keep the Fit 2. This is just unacceptable how they have handled the online pre-orders.
Yeah but I mean come on... This is Canada what did you expect? They only got like ~4,000 pre-orders online (if I can judge by the invoice no.).
They're not going to hire a bunch of people do to these things. They're just going to keep the staff they have an try to ship them out when they can.
Canada isn't really the place for these bulk rushes.... Watch in a they're just be sitting in store shelves when everyone is more interested in iPhone 7.
CerveCesar said:
Samsung told me, my Fit2 would ship out last night at midnight. Some people already got theirs. I'm in Houston, TX. A company called "Digital River" is processing Samsung.com's orders in the U.S. I'd preordered on the 11th
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Day2: I called Samsung to cancel my order. They said it takes 1-3 business days, and my phone was to be shipped out on the 26th. If I get the phone ahead of time, then no cancellation will take place, lol
Pre-ordered through Rogers, received the phone and claimed a small watch on the 20th, and got a UPS confirmation earlier today that it would arrive tomorrow.
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
JustsoIcanpost said:
I had the same worry make sure you check you spam mail or the promotions tab in gmail that's where mine was. Got the accepted email to my regular but the full confirmation in my promotions tab, weird. Still no shipping number thpugh.
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The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
I tried calling as well and sat on hold for a very long time. I don't know what's going on I registered mine on a Saturday two days after we got the phones.
Sent from my SM-N930T using Tapatalk
Same boat here, ordered through costco, redeemed on Monday when I got the device. I haven't got any follow-up e-mail since. I think costco's orders might not qualify though as the imei isn't printed on the invoice. I actually asked them same question via their online form, no replies yet.
Sent from my SM-N930W8 using Tapatalk
THS1989 said:
I preordered through Bell on the 12th, picked it up on the 19th and submitted the redemption for the same day. I got an email right away saying it is being processed but that was 5 days ago..... No email since.
How long does this take ?
The email read: "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
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Same here, same day! No email yet.
UPDATE: Just got a tracking number. Should be here on the 29th.
I got mine from Bell too...preordered and picked up in store. Signed up for my free Gear Fit 2 that night. Got email from UPS today saying it was being shipped.
THS1989 said:
The only email I got was "We just wanted to let you know that your redemption request for your bonus Samsung Gear Fit2 Large has been received and we are processing your order as you read this!* Once successfully processed, you ll receive an email notification."
This was 1 week ago. I called 1-800-SAMSUNG and they said to email [email protected]
I emailed them and no response.....
Feels like I'm about to get shafted and not see my Gear Fit 2 ....
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The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
darthfire said:
The Samsung rep I spoke to told me to email [email protected]com lol and I haven't received any reply yet either. Did you find a number for the promotions department?
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Ah yes it should be .com but they never replied to me and I don't have their number.
Just be patient. I got my UPS tracking number.
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
VeeDaub said:
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
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The free VR was only available in the US.
Okay well Google told me the only offer they had was for a free VR with preorder, that was when I talked to them earlier today so maybe the person I was speaking with from Google didn't know what was a US offer only, regardless, this is mainly to figure out the Bell preorder offer and according to the local Bell location here, there was 15 preorders at that store and I'm the only person who has come back to say they didn't receive the playstore credit, the local Bell employees are also aware of this offer and have told me that I should have received a text within 24 hours of activating the phone before the 24th and within 48 hours after activating the phone after the 24th, which I activated on the 24th at 8:11pm EST, I still haven't received anything and Bell actually just called me back right now saying they were so and so supervisor who is over looking this issue and she's flat out telling me this doesn't exist and they have never offered this deal. They are flat out lying, I saw it on their website for preorders, and on mobile syrup.com they also quote the identical offers I saw and that's the only source I can find to confirm this was a real offer.
The lady that also called me just now was extremely rude trying to tell me I had to fill out some magical three forums to get the voucher that she previously told me doesn't exist and that I didn't fill them out right which is why I didn't get the preorder, yet I have a receipt and preorder number confirming I do in fact have a preorder about this and have emails to thank me for preordering a Pixel XL with Bell.
Any information from any websites, the more information I have, the more I can prove this offer was real because Bell is flat out lying by telling me this offer does not exist, and within the same call they then told me I didn't fill out the forum for this offer correctly, the offer they just told me doesn't exist.. so something fishy is going on, I've also recorded all calls I've made today as proof because they're trying to pull some sneaky crap right now and I don't trust them at all anymore.
This is the link that quotes the exact sales Bell advertised on their website however white/silver one was only for the pixel in 32gb and 128gb was only offered for the pixel xl and the pixel xl was only offered in black.
At the time of pre-order the 128gb model said sold out so I was never given an option for the xl, only black 32gb at the local bell store.
http://mobilesyrup.com/2016/10/04/h...ing-for-google-pixel-and-pixel-xl-pre-orders/
However, as the phone is now released, Bell changed their website because the "pre-order offer" is no longer in effect since it's been released so that link now brings you to the normal order page for the pixel, which is why Bell is now telling me that offer never existed and I'm apparently making it up and there's a magical form that she hung up on me when I asked her what forum it is so I can ask the local store what forum this is for the preorder to make sure it was filled out and that's how I got my pre-order receipt.
I had the exact same issue. Also got it from Bell with a preorder. I made sure to ask the rep when I ordered about the promotion and she told me I would receive a text message with the code on Oct 25. Long story short...received no such message. Called Bell...they pushed me off to Google. Google pushed me back to Bell. I called Bell again and they acted like I was making it up. I referenced their site had said it but how now changed...I told them about a Mobil Syrup Tech site that still mentioned it and even brought up Rogers having a promotion to...but instead of $100 Google Play Credit...with Rogers it was $50 and a free Chromecast. They eventually agreed to give me a $100 plus tax bill credit instead. I accepted this and then got a $115 credit on my bill. Good luck. Bell is trying to screw us and the fact that they gave me the bill credit made me believe they knew they had done wrong. Wonder how many others they've screwed this way.
Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.
This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.
VeeDaub said:
Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.
This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.
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I plan on doing the same thing with any future promotions. Glad it got worked out for you.
VeeDaub said:
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
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Here I went with Play store directly instead of Bell and I got nothing at all.
Google was offering 2 month of Google music with the pixel but I didn't get it because I had a Google music trial in the last year...
I wish I would've been with Bell.
So after trying to get pixel pro and site crashing from google i quickly went to B&H and was able to preorder the sorta sunny color. Next day i get notice that order shipped and was excited. Tracking and all, today i get email from B&H saying that they have to cancel order because google release date is 28th. Tracking still shows its on way can they reverse that? And now i feel like they are gonna say its unavailable since that color is no longer available. Anyone wanna chime in or have similar experience from B&H?
cmarkortiz said:
So after trying to get pixel pro and site crashing from google i quickly went to B&H and was able to preorder the sorta sunny color. Next day i get notice that order shipped and was excited. Tracking and all, today i get email from B&H saying that they have to cancel order because google release date is 28th. Tracking still shows its on way can they reverse that? And now i feel like they are gonna say its unavailable since that color is no longer available. Anyone wanna chime in or have similar experience from B&H?
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I'm assuming Google told them they can't ship the phones before Google themselves start shipping them off... even though Google themselves have shipped phones in the past a few days earlier than the actual release date, in this case the 28th of this month.
Certainly puzzling!
Yea... Fedex tracking still shows on its way...
Alas fedex rerouted package back to B&H even though it arrived at my local fedex today. Will reship the 28th womp womp