I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
VeeDaub said:
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
Click to expand...
Click to collapse
The free VR was only available in the US.
Okay well Google told me the only offer they had was for a free VR with preorder, that was when I talked to them earlier today so maybe the person I was speaking with from Google didn't know what was a US offer only, regardless, this is mainly to figure out the Bell preorder offer and according to the local Bell location here, there was 15 preorders at that store and I'm the only person who has come back to say they didn't receive the playstore credit, the local Bell employees are also aware of this offer and have told me that I should have received a text within 24 hours of activating the phone before the 24th and within 48 hours after activating the phone after the 24th, which I activated on the 24th at 8:11pm EST, I still haven't received anything and Bell actually just called me back right now saying they were so and so supervisor who is over looking this issue and she's flat out telling me this doesn't exist and they have never offered this deal. They are flat out lying, I saw it on their website for preorders, and on mobile syrup.com they also quote the identical offers I saw and that's the only source I can find to confirm this was a real offer.
The lady that also called me just now was extremely rude trying to tell me I had to fill out some magical three forums to get the voucher that she previously told me doesn't exist and that I didn't fill them out right which is why I didn't get the preorder, yet I have a receipt and preorder number confirming I do in fact have a preorder about this and have emails to thank me for preordering a Pixel XL with Bell.
Any information from any websites, the more information I have, the more I can prove this offer was real because Bell is flat out lying by telling me this offer does not exist, and within the same call they then told me I didn't fill out the forum for this offer correctly, the offer they just told me doesn't exist.. so something fishy is going on, I've also recorded all calls I've made today as proof because they're trying to pull some sneaky crap right now and I don't trust them at all anymore.
This is the link that quotes the exact sales Bell advertised on their website however white/silver one was only for the pixel in 32gb and 128gb was only offered for the pixel xl and the pixel xl was only offered in black.
At the time of pre-order the 128gb model said sold out so I was never given an option for the xl, only black 32gb at the local bell store.
http://mobilesyrup.com/2016/10/04/h...ing-for-google-pixel-and-pixel-xl-pre-orders/
However, as the phone is now released, Bell changed their website because the "pre-order offer" is no longer in effect since it's been released so that link now brings you to the normal order page for the pixel, which is why Bell is now telling me that offer never existed and I'm apparently making it up and there's a magical form that she hung up on me when I asked her what forum it is so I can ask the local store what forum this is for the preorder to make sure it was filled out and that's how I got my pre-order receipt.
I had the exact same issue. Also got it from Bell with a preorder. I made sure to ask the rep when I ordered about the promotion and she told me I would receive a text message with the code on Oct 25. Long story short...received no such message. Called Bell...they pushed me off to Google. Google pushed me back to Bell. I called Bell again and they acted like I was making it up. I referenced their site had said it but how now changed...I told them about a Mobil Syrup Tech site that still mentioned it and even brought up Rogers having a promotion to...but instead of $100 Google Play Credit...with Rogers it was $50 and a free Chromecast. They eventually agreed to give me a $100 plus tax bill credit instead. I accepted this and then got a $115 credit on my bill. Good luck. Bell is trying to screw us and the fact that they gave me the bill credit made me believe they knew they had done wrong. Wonder how many others they've screwed this way.
Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.
This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.
VeeDaub said:
Bell phone me again just now and it was someone higher up telling me they're sorry for the issues of me having to call them 6 times today so they did the identical thing, $107.98 bill credit on my next bill so we'll see if it was actually applied on November 7th.
This is pretty shady of them, next promotion I'm taking pictures of all evidence that it actually existed before ever applying for it. Live and let learn that no company can apparently be trusted.
Glad I'm not the only one though. Hopefully they make amends on this and start actually giving out the credit they promised customers.
Click to expand...
Click to collapse
I plan on doing the same thing with any future promotions. Glad it got worked out for you.
VeeDaub said:
I'm looking for anyone who can help me out with any photo's or proof of their $100 playstore credits from Bell. I preordered the Pixel XL on October 6th, received the phone October 24th, and should have received my credit by October 25th, it's now the 30th and I have received nothing, I've been on the phone with Bell countless times, I've been in store twice, and been in contact with google twice with no avail.
Bell keeps trying to tell me this promotion doesn't exist and they don't show anything about it and that I need to take it up with Google. Google tells me I bought the phone with Bell so the preorder offer is to only be fulfilled with Bell.
It's an endless loop that I've been suffering through for the last 7 hours and I'm looking for any proof of this offer so I can send it to them or possibly lawyers because they seems to be trying to hide their ass and playing it off like nothing like this existed. The only information I can now find on this offer is on MobileSyrup with a list of the offers that were listed for preorders.
Since the phone was released, all carriers have now charged their preorder pages so not show the preorder offers (obviously, because the preorders can no longer be preordered)
Rogers was offering a free chromecast and a $50 playstore credit, Bell and Telus were both offering $100 playstore credits, and Google directly was offering a free Daydreamer VR voucher for when it's released.
So please, any help on this, confirmations from Bell texts showing you received a code, pictures of the preorder offer proving there was a $100 playstore credit offered, emails or sms showing proof of this offer, screen shots of their webpage, anything because they're trying to screw me out of this and if I had known this was going to be such a pain in the ass to get my $100 credit I would have just bought it from Google and got a VR voucher instead.
Click to expand...
Click to collapse
Here I went with Play store directly instead of Bell and I got nothing at all.
Google was offering 2 month of Google music with the pixel but I didn't get it because I had a Google music trial in the last year...
I wish I would've been with Bell.
Related
anyone know where I can preorder a focus? I googled around and found some links to ATT, but that page just says 'coming soon' I know best buy is taking pre orders for the Surround.. but I want the focus.
thanks!
Don't think you really can yet. I'd suggest calling up a local AT&T store and having them put you on a list or something if they're doing that.
Called two local AT&T stores and they aren't doing preorders. One store said to call back in November to see if they are then. Best Buy Mobile says they are only going to carry the Surround. I guess this could change by launch too.
surfnet said:
anyone know where I can preorder a focus? I googled around and found some links to ATT, but that page just says 'coming soon' I know best buy is taking pre orders for the Surround.. but I want the focus.
thanks!
Click to expand...
Click to collapse
I wonder why att is not allowing pre orders for delivery on the 8th of Nov? Normally they have a two day and next day shipping option. They should simply allow pre ordering and then ship on the 6th or 7th depending on what type of shipping you paid for. (When I ordered a phone over the phone years ago, two day shipping was free and next day tacked on a $10 shipping fee.)
This is as close as I've seen to a pre-order page, but it doesn't appear to be for any one specific device.
http://store.microsoft.com/NewWindowsPhone
Here you can pre-order:
http://www.expansys-usa.com/samsung-focus-windows-phone-7-smartphone-unlocked-204883/
Just got back from the AT&T store and had a chance to play with the 900 while I was there. Spoke with the manager for a few minutes who mentioned that there 'may' possibly be some sort sales promotion for the 900 that will soon be announced at all AT&T stores. Seemed like he knew what it was, but wasn't giving up the goods. Also he alluded to an earlier than April 8th release date.
Just throwing it out there.
Well, for what it's worth, if you go to the Nokia site they have a countdown clock. The clock points to Friday, not Sunday.
Nokia supposedly booked times square for a release party on Friday at 7pm.
For what it's worth, I stopped by two ATT stores on the way home:
One swore the launch was the 14th, and if I preordered, I'd be able to pick it up that day.
The second said if I preordered now, my phone would be available in 14-21 days according to their system.
Figure I'll just stop by on Monday and pick one up from one of the worthless ATT stores in my area. May have to stop by on Friday/Saturday as well as see what's going on, as a launch on the 8th when the stores are closed has all the employees baffled.
Promotions
My Understanding is only "Corporate" Stores are going to get the device early. I tried to preorder The Lumia 900 online as an upgrade. I could not do it online and was directed by customer care to go to one of 3 Corporate stores in my area (Fresno, Ca)On 3-30-12 to complete the order. One of the reps I know there said Nokia is pulling all the stops. All the reps in store have Lumia's, some black ones, some Cyan ones. A rep from Nokia actually came to FRESNO to train and show the features of the phone and share marketing tactics. The rep said that this was a first as all the training for other phones, including the I Phone took place at out of town meetings. He said the Nokia is going first class all the way and the promotion in store will be substantial, and was confident they would have product in store by Easter Weekend.
CrownSeven said:
Just got back from the AT&T store and had a chance to play with the 900 while I was there. Spoke with the manager for a few minutes who mentioned that there 'may' possibly be some sort sales promotion for the 900 that will soon be announced at all AT&T stores. Seemed like he knew what it was, but wasn't giving up the goods. Also he alluded to an earlier than April 8th release date.
Just throwing it out there.
Click to expand...
Click to collapse
Is the promo free phone on new plan ? That is already known. Also Amazon has the phone for a penny. If they have something else as a promo beyond this, that would be pretty amazing.
PaullikesWINMO said:
Is the promo free phone on new plan ? That is already known. Also Amazon has the phone for a penny. If they have something else as a promo beyond this, that would be pretty amazing.
Click to expand...
Click to collapse
Wish I knew, but he wouldn't say. Just said to keep my ears open as it would be announced soon. I'm hoping its something good, and not just an accessory or two thrown in.
If you wait until it's available at Costco, they usually throw in a car charger and case and tax is only charged on the price that you pay, not the retail price of the phone.
Not sure if it's going to be available at Costco on launch date though. A few days wait might be worth it though to save some extra cash and get some freebies.
Any word on the promo ?
Haven't heard anything on my end. Plan on stopping by the local att store after work to see if I can prod more info out of them.
I'll take some nifty new Nokia Lumia 900 accessories like a case or bumper.
$50.00 with 2 year contract at all corporate stores in New England (including upgrade, which I did)...
Even though their price tags say $100 (or $99.99, whatever)
[edit] http://www.engadget.com/2012/04/10/nokia-makes-lumia-900-free-to-all-att-customers/
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
oldpreowner said:
I have seen where some t mobile customers phones have shipped. I thought I would make a thread so we could keep up with actual shipping times for Sprint.
I pre-ordered from best buys website last week and paid for expedited shipping. I'll post as soon as it ships.
Click to expand...
Click to collapse
You will not be able to participate int he $200 trade in - unless to shipped to store.
tarpon6 said:
You will not be able to participate int he $200 trade in - unless to shipped to store.
Click to expand...
Click to collapse
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
oldpreowner said:
I tried to order in the store on Monday and they told me they were out of pre-orders. I talked to the manager and they are going to give me the $200 gift card when I receive my phone even though I had to have it shipped to my house. I picked up a net 10 smartphone for $20 that day to use as my trade in.
Click to expand...
Click to collapse
Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
tarpon6 said:
Good that you have a cooperative manager there! They should since I heard ship to store wasn't an available option when pre-ordering online.
Click to expand...
Click to collapse
If you pre-ordered be sure and post when yours ships. Thanks
oldpreowner said:
If you pre-ordered be sure and post when yours ships. Thanks
Click to expand...
Click to collapse
I did the pre-order in store, and I'll post when I get the email or call..
Any ideas for a phone to trade in that costs more than 10 dollars?
Sent from my SM-N900P using XDA Free mobile app
I pre-ordered online. I noticed the pre-authorization that Sprint put on my debit card got credited back, so once they put in the actual charge for the device and ship it, I'll make sure to post here.
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
I got the real charge too. No pre-authorizations.
Sent from my SM-N900P using XDA Free mobile app
Patch7 said:
That's interesting because my charge wasn't a preauthorization. It was a real charge that posted to my american express a day after I made the purchase. I just checked it again and it is still there.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
Interesting. I had to pay a down payment with mine (that's what sucks when you have no credit and pay cash for everything in your life). So I paid $250 + estimated sales tax of $53.38, so a total of $303.38. They pre-authed that amount to my debit card. A day later, Sprint changed the order total, as the system charged me too much sales tax. The actual tax owed is $48.60, so the actual total was $298.60, so they credited me the $303.38 and will instead charge the proper $298.60 once the device ships.
sprint pre-order
I pre-ordeed through Sprint on the telephone on Oct 6........still waiting for tracking #
$320.99 has been charged to my debit card
I as well paid the 299 (349 without the credit coming) plus tax upfront the day I pre ordered it. My order went in 4 minutes after the pre orders started and within about 2 minutes it showed up through my bank and cleared just a day later. I expected sprint to charge me for the upgrade fee but they did not yet. Maybe they are waiting for me to actually do the swap.
The T-mobile thread definitely has me wondering if Sprint is sitting on a bunch of Note 4's and just waiting to get them shipped just in time for the 17th. If Sprint ships UPS it will show up in MyUPS and I will get an email. Hoping to see some activity on Monday.
I pre-ordered through best buy and they charged my card the full amount ($903 which includes expedited shipping) but then it wasn't showing on there a couple of days later. I called to make sure my order wasn't cancelled and the best buy rep told me the card would be charged when the phone ships.
I'm supposed to be getting a price match of $720 then a $200 best buy gift card for trading a working smartphone. I hope this works out like the store manager says.
I was in my local Sprint Store today for repair of my wife's G3 and I mentioned that T-mobile users were already getting their Note 4. The first guy said "Impossible, Samsung will not allow it" but the guy in the back room working on someones phone said "Yeh my brother got his a few hours ago" he continued with the possibility that Sprint will start shipping on Monday or Tue for pre-orders in order to guarantee that it will be delivered by the end of the day on release date. So some may get it as early as Wed or as late as Friday. Nothing is for certain as Sprint may wait till Thursday and ship it next day air saver (assuming they use UPS) in which case it could be as late at 8 P.M Friday.
In my opinion I cant see Sprint waiting to the last second. Yes pre-ordering has its advantage of making sure you get your phone in que but I cant see them making it available in stores on Friday morning while the rest of us who pre ordered are just waiting on delivery. I am willing to bet the Wed or Thur delivery is a bit more reasonable. My neighbor did not pre-order but is planning on just walking into sprint when they open on Friday to buy one. Would be a crappy feeling to see him with his Note 4 before me when I ordered it 3 weeks ago.
dat $200 tradein tho
I pre-ordered through Best Buy and called their "mobile hotline" today to check on arrival date and they said it's currently in transit with delivery on the 16th. I'm hoping Best Buy doesn't hold it for a day to be released, but there's potential for people who purchased through BB that'll their device will be a day early.
The sales rep told me (if he knew what he was talking about) when I pre-ordered on sept 26th, first day of allowed pre-order that I would probably be on the second shipment due to the number of orders already placed that day so possibly there is a Oct 15th arrival for the initial group.
When I spoke to Sprint today I got quite the run around. When I check my order, which was placed on the third, It's still sitting in the same state it was at when I originally received the order number. Called this afternoon to ask and was told that Sprint has yet to receive any phones, which I'm sure isn't true, and that all the blame is on Samsung. I asked how T-Mobile customers received their phones and was pretty much ushered off the phone. I was told that the release date was "around" October 17th and was then hung up on.
I don't even care, I assume they'll do right by us, I just hate receiving the BS canned responses.
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
gpvlog said:
There is a discussion going on over at the official Sprint forums. Someone who claims to work at UPS says that on Monday he saw the the labels which indicate a Tue Wed ship out. Now I don't work for UPS but I thought that the company who is shipping would do the printing, taping, and sending to UPS. I cant see sprint showing up with 10,000 phones and all the UPS employees having to tape the labels on the boxes before ship. I can see the info being sent electronically though and maybe this person has access to it.
I keep reading that AT&T is shipping Monday night into Tuesday. No word from Verizon or Sprint.
Click to expand...
Click to collapse
If that person works for UPS Supply Chain he may be telling the truth. They warehouse and ship for hundreds of companies.
Pre-ordered on Amazon Prime 9/23/14. Still has not shipped. Any one who has ordered from Amazon in the same boat??
Same here. and i have my estimated delivery for tomorrow.
Yesterday I received a notice that they have not received their shipment and it would be delayed. They did not give a time frame when it would ship but said they would ship one day (which I selected) and gave me $20.00 credit. Just an FYI I ordered the white one on 10/7 and my ETA is still listed as 10/24....
Amazon Pre Order
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Same boat here. Not shipped and not charged. Still says estimated 10/24
---------- Post added at 07:32 PM ---------- Previous post was at 06:59 PM ----------
I hate to say it but, if it hasn't shipped yet, we're not getting it tomorrow.
Boomstick1581 said:
Was on the Amazon forums for the verizon galaxy note 4 and saw that one person talked to a Amazon rep today who told him that the phones are being packaged right now. Don't know how true that is but I will be calling myself within the next hour or so
Click to expand...
Click to collapse
That was me. Ordered a black on Oct 6th. I talked to 2 different reps on 2 different days and both told me it would be delivered the 24th. Neither said the phone delivery was gonna be delayed. Although maybe they are telling that to people they oversold to.
As of now i have not received a shipping notification.
Sent from my SCH-I545 using Tapatalk
Just got off chat with Amazon. Much back and forth about pre-order, I still don't think she understood that whole concept. I preordered on Day 1 - Sep 19, and Amazon is now telling me mine won't be delivered until December. Tempted to post the transcript. It's an embarrassment for Amazon IMO.
My order status still says delivery tomorrow by 8PM., but of course it has not shipped. May just go local, but I'm pretty peeved...what's the point of pre-ordering from the biggest online retailer if they are last in line -- and don't tell you this to keep you from buying somewhere else?
I opted for the free 2 day shipping, so my estimated arrival is on Monday, but there is no updates to my order either. I hope Amazon doesn't screw me over, I already waited patiently with the whole Verizon BS of delaying the Note 4 when every other carrier had it on release day.
I just spoke to a live customer service representative and still have no concrete answer as to what is happening with this order. Really starting to get angry. First I was told that they were out of stock for the galaxy note 4. I explained to him that I understand that the phone is out of stock as of a couple days ago but it was not when I ordered on the 10th of October. He then went on to repeat himself word for word about how the phone is out of stock. This is when I started to get really annoyed because it just seemed like he was giving me the run around. As he was explaining this to me I cut him off and told him that "I understand what you are saying about the phone being out of stock now, but that should have no effect on my pre order since it was in stock when I ordered on the 10th of October. Why would I even bother pre ordering a phone that was out of stock when I could just walk into a store and buy it today. I pre-ordered the phone well over a month ago, it was in stock, I was quoted an estimated delivery time, and at no point have I received any email or text notifications telling me otherwise. What I want to know is where is my phone?" He then tells me that he is going to check into it and puts me on hold. When he came back on I was told, he again starts telling me about how I will receive a notification once the phone ships to which I reply "Well when is it going to ship. Today, tomorrow, next month, or maybe next year? The whole point of me calling you is to find out what is happening with my order and you are telling me absolutely nothing". He then asks if I want to cancel the order. I told him he can cancel the order if he gets me a refund on the $600 worth of Amazon gift cards I have credited to my account. He replies by telling me that he is going to put me on hold so he can see what my options are.
When he came back he told me that he would wave the same day delivery fee and then tells me that the orders are being processed now. I asked again when it will be delivered but could not get a straight answer out of him. Supposedly he is sending me an email regarding the conversation we had (its been about 20 min. no email) . So essentially from what I gather is that no one, and I mean absolutely no one at Amazon has any idea what is happening with these orders and that the guy I was talking to was just trying to pacify me by telling me the orders are currently being processed (I do not believe that at all). As of now it just seems like anyone who pre-ordered the phone through Amazon might just be better off calling your local Verizon or Best Buy stores seeing if they have any in stock, cancel your supposed "pre order" and just by in store. What a pain.
If I didn't have Amazon gift cards I would definitely cancel my order.
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
sternweezy said:
Looks like both reps I talked to before today were clueless (as I suspected). Below is what I received in an email this morning.
"Hello,
We're still trying to obtain the following item you ordered on October 06, 2014 (Order#xxxxxx).
"Samsung Galaxy Note 4, Charcoal Black 32GB (Verizon Wireless)"
Still want it? We'll keep on trying. To keep your order for this item open, please click the link below. Otherwise, we'll cancel your order on November 23, 2014, if we haven't located it by then."
I'm irritated it took until delivery day to notify me of this and I already traded in a smartphone to Amazon to get the $200 Samsung promo.
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Just cancelled by Amazon order of the Note 4. Called first thing this morning they advised they did not get their shipment and they could not tell me when they are expecting their shipment. Not real pleased with Amazon at this point. Getting ready to go out and hunt this phone down!!!
Got a response from Amazon for an email I sent them today regarding this. They didn't seem to really care about screwing things up and also stated the Samsung offer is not currently honored by Amazon. I know Samsung has recently changed the promo terms and conditions and added the other Galaxy phones to the promo. I no longer see Amazon listed or even a list of accepted retailers. Maybe it's a good thing the phone didn't ship because I was really only getting this phone because of the promo. Amazons communication and resolution to this issue has been terrible.
Sent from my SCH-I545 using Tapatalk
Customer service couldn't give me any estimate of when they will get the phones in. I was pissed off because at the very least if they communicated this to us early, then I could have preordered elsewhere. Now I'm stuck due to the promo as I did the pre-order and also the trade-in through amazon. Plus I used a bunch of gift cards on it.
Cancelled my order with Amazon and went to local VZW store, Note 4 in hand right now.
I too will never order phones from them again. I'm a prime member and place about 100 orders per year with them. It would take drastic measures to regain my confidence in them when it comes to preorders and purchasing phones.
JonBuc said:
Got the same email this morning after talking with Amazon last night. Last night they said it could still ship by midnight and delivery would be today - "could" being the operative word. Today I got the email, and on the phone they said they had NO delivery information and that they had not received their shipment. The problem now appears to be that if you cancel and get it from somewhere else (I did confirm Verizon has black and stock and can ship immediately), you will lose your pre-order trade-in guarantee ($200) from Samsung.
I'm very unhappy with Samsung, Verizon and Amazon - mostly Amazon for their lack of communication. There is no way they couldn't know this before the ship date, and their communication has been dismal at best.
Click to expand...
Click to collapse
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
spartn1 said:
I am in the exact boat you are. They already took my trade in so I can't do the non- preorder option. If I cancel my order now I get neither promotion.
They gave me a December estimate but told me that it was more likely to be early November. Still too long! I ordered on 9/25...it was not listed as "out of stock" at that time.
Click to expand...
Click to collapse
Yikes on the trade-in. Fortunately I haven't done mine yet. Amazon has really dropped it on this one. I told one of the customer service people that Amazon was big enough to get answers from Samsung and Verizon, and that to have hardly any information was unacceptable.
---------- Post added at 10:20 PM ---------- Previous post was at 10:13 PM ----------
zz97 said:
Same situation here. I am a long-time, and very loyal Amazon customer, but I am absolutely furious over the situation with my Samsung Galaxy Note 4 pre-order. I pre-ordered this phone (black) on 27 Sep. Until today at 4 AM they still indicated it would be shipped today w/ estimated arrival of 27 Oct. My current phone is broken, so I chatted with Amazon customer service early this AM to see if I could get my delivery changed to 1-day. The nice lady on customer service said no problem, and even as a one-time exception upgraded me to 1-day shipping for free. Five minutes later, my estimated delivery date changed from 27 Oct to 9 December!! I pre-ordered to take advantage of Samsung's $200 rebate promotion for trade-ins. I can no longer cancel this order and take advantage of that offer at another retailer because the promotion ended on the day the phone was officially released. If they don't ship until 9 Dec I can't even meet the deadline for the pre-order paperwork and won't get the $200 promotion. I'm now stuck with a non-working cell phone waiting indefinitely for them to ship my pre-order. I spoke to multiple customer service agents on the phone (1.5 hours on phone, and hung-up on by one agent during a transfer), including two supervisors, with no resolution and no offer to do anything whatsoever to improve the situation. This lack of communication and disregard for customers is completely unacceptable. BBB / FTC complaints are on their way.
Click to expand...
Click to collapse
I talked with 4 people and spent a couple of hours on the phone - didn't net me much. After a time, one rep offered me $10 for my trouble, which really ticked me off. I sent him a link here to see the issues people were having, and that Amazon had already refunded someone else $20. I told him I didn't want the money - just answers.
Anyway, after feeling the futility with Amazon, I called Verizon who has them in stock, ready to go, and is giving the $200 trade-in on any smartphone (if you haven't traded it in yet). You can pick them up at most of the stores, or they can ship overnight. Same price, same trade-in, no headaches.
Update... Expected delivery on 10/28!
Sent from my SCH-I605 using XDA Free mobile app
Has anyone received it yet after submitting their imei information? Just curious on how long it takes for it to get approved and how long after you actually get the coupon code
Sent from my 2PS64 using XDA-Developers mobile app
Where do you go to submit it?
I guess its again US/UK only, because HTC never introduced any type of deal for the rest of the world.
I saw that they opened it up to orders from their site as well, starting yesterday 8/2. I bought mine last week, so I submitted my info anyway, we'll see if I get anything. It'd be nice to pick up a couple extra quick chargers!
they said to wait 2-3 weeks, it just came out the other day didn't it?
Terms & Conditions
Thank you for participating in the $100 htc.com Accessory Offer (the "Offer").
Offer is open to residents in the United States who: (i.) purchase an HTC 10 ("Device") from Verizon, T-Mobile or Sprint, and (ii.) activate the Device on their respective carrier network between July 12, 2016 and July 31, 2016.
The Offer must be redeemed by 11:59 PM Pacific Daylight Time on August 31, 2016.
To receive the $100 coupon code to htc.com you must:
Activate your Device on Verizon, T-Mobile or Sprint networks; and
Complete the entry form at htc.com/us/htc-accessories-offer/, including your valid Device IMEI number
Upon validation of a submission, within approximately two weeks or less, you will receive an email containing a coupon code for a $100 credit on phone accessories to htc.com. HTC is not responsible for incorrectly entered email addresses or lost, misdirected or misplaced emails. Please check your SPAM folder.
Coupon code is only valid on phone accessories from htc.com. Not valid toward HTC Vive, mobile devices and certain other devices. The coupon code is not reloadable; has no cash value. Coupon code must be used at initial checkout; no refunds or credits will be provided for any unused amounts.
Coupon code must be used on or before December 1, 2016. Codes entered after December 1, 2016 will have zero value.
This Offer is subject to availability of the Device in the United States.
The Offer is not valid with any other offer and cannot be transferred to any third party.
The Offer may be canceled or temporarily suspended by HTC if there is an event outside of its reasonable control that prevents it from providing the Offer.
Promoter: HTC America, Inc. 308 Occidental Avenue South, Seattle, Washington 98104 U.S.A.
If I get it, I'll be getting aLOT of car/wall chargers lmfao
Is this deal in the UK also?
Sent from my SM-G935F using XDA-Developers mobile app
mbze430 said:
Terms & Conditions
Thank you for participating in the $100 htc.com Accessory Offer (the "Offer").
Offer is open to residents in the United States who: (i.) purchase an HTC 10 ("Device") from Verizon, T-Mobile or Sprint, and (ii.) activate the Device on their respective carrier network between July 12, 2016 and July 31, 2016.
The Offer must be redeemed by 11:59 PM Pacific Daylight Time on August 31, 2016.
To receive the $100 coupon code to htc.com you must:
Activate your Device on Verizon, T-Mobile or Sprint networks; and
Complete the entry form at htc.com/us/htc-accessories-offer/, including your valid Device IMEI number
Upon validation of a submission, within approximately two weeks or less, you will receive an email containing a coupon code for a $100 credit on phone accessories to htc.com. HTC is not responsible for incorrectly entered email addresses or lost, misdirected or misplaced emails. Please check your SPAM folder.
Coupon code is only valid on phone accessories from htc.com. Not valid toward HTC Vive, mobile devices and certain other devices. The coupon code is not reloadable; has no cash value. Coupon code must be used at initial checkout; no refunds or credits will be provided for any unused amounts.
Coupon code must be used on or before December 1, 2016. Codes entered after December 1, 2016 will have zero value.
This Offer is subject to availability of the Device in the United States.
The Offer is not valid with any other offer and cannot be transferred to any third party.
The Offer may be canceled or temporarily suspended by HTC if there is an event outside of its reasonable control that prevents it from providing the Offer.
Promoter: HTC America, Inc. 308 Occidental Avenue South, Seattle, Washington 98104 U.S.A.
Click to expand...
Click to collapse
well, I guess this doens't apply to us who bought straight from htc huh? unlocked on whichever carrier we went with...and apparently within that time frame of july 12-31
still submitted my info though
HTC's site is very vague on this. Right on their homepage, it says $100 off the phone AND $100 off accessories. The "and" isn't ambiguous, in my opinion. But on another page on their site, it says "or $100 off accessories if you bought elsewhere".
Has anybody contacted HTC to get clarification on this?
http://www.htc.com/us/
Promo for US customers is on their website front page. $100 off and $100 credit when purchasing on HTC.com.
xanadu1979 said:
HTC's site is very vague on this. Right on their homepage, it says $100 off the phone AND $100 off accessories. The "and" isn't ambiguous, in my opinion. But on another page on their site, it says "or $100 off accessories if you bought elsewhere".
Has anybody contacted HTC to get clarification on this?
Click to expand...
Click to collapse
Perhaps you need some refresher courses in English. The wording is clear about the offer in question. It states that if you buy the device on htc.com, you get $100 off the price of the device as well as $100 towards accessories. It also states that if you bought the device elsewhere, like from a carrier, you only qualify for the $100 accessories promo.
gamer765 said:
Perhaps you need some refresher courses in English. The wording is clear about the offer in question. It states that if you buy the device on htc.com, you get $100 off the price of the device as well as $100 towards accessories. It also states that if you bought the device elsewhere, like from a carrier, you only qualify for the $100 accessories promo.
Click to expand...
Click to collapse
Perhaps htc needs help with English because many people are saying they couldn't get both.
To me it said, in the fine print, I can get both but must activate on t-mobile, sprint or Verizon. Since I'm going at&t I guess not me, huh?
Maybe I should activate on my current Verizon plan first then before switching?
Sent from my SM-G900V using Tapatalk
This seems to be the offer I'm seeing:
Thank you for participating in the $100 htc.com Accessory Offer (the "Offer").
Offer is open to residents in the United States who: (i.) purchase an HTC 10 ("Device") from HTC.com, Verizon, T-Mobile, Sprint or an authorized reseller, and (ii.) activate the Device on their respective carrier network between August 1, 2016 and August 31, 2016.
The Offer entry must be submitted by 11:59 PM Pacific Daylight Time on September 18, 2016.
To receive the $100 coupon code to htc.com you must:
Activate your Device on Verizon, T-Mobile or Sprint networks; and
Complete the entry form at htc.com/us/htc-accessories-offer/, including your valid Device IMEI number
Upon validation of a submission, within approximately 4-6 weeks, you will receive an email containing a coupon code for a $100 credit on phone accessories to htc.com. HTC is not responsible for incorrectly entered email addresses or lost, misdirected or misplaced emails. Please check your SPAM folder.
Coupon code is only valid on phone accessories from htc.com. Not valid toward HTC Vive, mobile devices and certain other devices. The coupon code is not reloadable; has no cash value. Coupon code must be used at initial checkout; no refunds or credits will be provided for any unused amounts.
Coupon code must be used within 30 days of issue. Codes entered after expiration will have zero value.
This Offer is subject to availability of the Device in the United States.
The Offer is subject to limited availability and may be cancelled or temporarily suspended once supply is exhausted.
The Offer is not valid with any other offer and cannot be transferred to any third party.
The Offer may be canceled or temporarily suspended by HTC if there is an event outside of its reasonable control that prevents it from providing the Offer.
Promoter: HTC America, Inc. 308 Occidental Avenue South, Seattle, Washington 98104 U.S.A.
Click to expand...
Click to collapse
So, you need to:
Buy the device from the 3 US providers outlined above OR any authorized reseller (HTC.com purchases in US seems to be sold by Digital River)
Activate it on the 3 US providers (I assume by installing the SIM card on T-Mo or activating for Spring and VZW)
Submit the form before Sep 18
So I wonder.. How long do I need to be on Verizon to qualify? Certainly interesting if it's an easy $100 but I'd much prefer to be switched over to AT&T sooner than later so maybe I shouldn't mess around..
HTC just announced free jbl reflect aware USB C headphones + 100 coupon on accessories when you purchase the phone directly from them. The jbl sell for 200.
Sprint HTC 10 running BadBoyz
It seems early adopters are getting shafted as we paid the same and only got a $2 USB cable as "thanks". Now they're giving away $300 in stuff. Never again HTC, never again. I wanted to keep giving them chances, but it seems they don't care.
gamer765 said:
It seems early adopters are getting shafted as we paid the same and only got a $2 USB cable as "thanks". Now they're giving away $300 in stuff. Never again HTC, never again. I wanted to keep giving them chances, but it seems they don't care.
Click to expand...
Click to collapse
Early adopters always get shafted. That's what happens. When has a product not decreased in price six months after release?
You can buy a new Nexus 6P for $400 now. Did the people who spent $500+ get shafted?
And I doubt anybody is going to pay $199 for those headphones. Unless the reviews end up being amazing.
Early Adopters are not "shafted".
You got to use a beautiful and fast phone for 3+ months before any of the later adopters got to. You can be a "late adopter" as well and watch while everyone else gets the latest and greatest. Its a small price to pay to be "ahead" of the game.
im_high_tech said:
Early Adopters are not "shafted".
You got to use a beautiful and fast phone for 3+ months before any of the later adopters got to. You can be a "late adopter" as well and watch while everyone else gets the latest and greatest. Its a small price to pay to be "ahead" of the game.
Click to expand...
Click to collapse
I agree. I held out till the end of July just to get it cheaper. Sucked waiting but in the end I got it for 50$ US with a two year contract upgrade. I will be never purchasing an LG flagship ever again. HTC has never disappointed me.
Sprint HTC 10 running BadBoyz
Has anyone got their E-mail yet. I'm on day 13 and still nothing.