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My girlfriend has bought a HTC Aria from operator Digi (Malaysia) with 1 year contract.
today is just 5th month and she dropped the phone from her pocket.the screen just cracked as it just so short distance and low force dropping.
We went to claim for warranty as it's not cracked cause of knockedand we were rejected for warranty.
In the warranty statement listed: This limited warranty does not cover physical damage to the surface of the product including **but not limited to cracks or scratches on the LCD screen or camera lens.**
I hate to be the bearer of bad news, but...
It makes sense to me that the warranty would be void if you drop it, unless you had purchased insurance on the phone that explicitly covers such damage. The warranty is there for product defects, not for consumer damage. Almost all phone manufacturers (same think with computers/TV's) will void your warranty if you break the screen.
You could try repairing the screen yourself.
WOW THIS IS A REALLY LONG LINK TO A NEW LCD SCREEN!
T5 Screwdriver,Phillips Screwdriver, Hairdryer (for heating up the screen to remove it) Job done.
bonesy said:
WOW THIS IS A REALLY LONG LINK TO A NEW LCD SCREEN!
T5 Screwdriver,Phillips Screwdriver, Hairdryer (for heating up the screen to remove it) Job done.
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I'm assuming that the OP's screen is fine. It's the digitizer that he is talking about. You'd have to drop it pretty hard to break the screen.
Not really, its Gorrilla Glass, which although is more scratch resistant and less crack prone; is also more brittle. And all it takes is one good drop.
Since when did the Aria have Gorrilla glass? Regardless, the glass you're refering to would be on the digitizer (the thing you touch), not the LCD screen. As drumist said earlier, you'd have to drop it extremely hard to break the underlying LCD glass.
unsivil_audio said:
Not really, its Gorrilla Glass, which although is more scratch resistant and less crack prone; is also more brittle. And all it takes is one good drop.
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The Aria digitizer is not made of Gorilla Glass.
unsivil_audio said:
Not really, its Gorrilla Glass, which although is more scratch resistant and less crack prone; is also more brittle. And all it takes is one good drop.
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The 2 foot drop that splintered the top right half of my screen on to a soft wood laminate floor says otherwise. The Aria is NOT a Gorilla Glass phone.
I dropped my Aria many times, from different heights and onto different surfaces. This pattern of abuse logically resulted in the screen cracking when my little Aria slipped out of my unzipped jacket pocket onto a hard granite floor in my office elevator lobby. Do I blame HTC for the lack of workmanship? No. They never claimed that their phones are shatterproof.
You guys should do your research. The aria does indeed HAVE gorilla glass. Go look at the Corning website if you don't believe me. They list it under the devices containing gorilla glass.
http://www.corninggorillaglass.com/#featured-products
unsivil_audio said:
You guys should do your research. The aria does indeed HAVE gorilla glass. Go look at the Corning website if you don't believe me. They list it under the devices containing gorilla glass.
http://www.corninggorillaglass.com/#featured-products
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Could be. I'm not saying you're wrong, but I'm not completely convinced that their website is correct. It seems weird how much Gorilla Glass was hyped up for some phones (i.e., Galaxy S when it came out) if it was already used on nearly every Android phone, even the very first Android phone (T-Mobile G1).
HTC customer support has even said certain phones do not use Gorilla Glass, including ones listed on Corning's website. Although I don't necessarily believe HTC support either.
I have scratched my digitizer with my finger (not fingernail -- just the pad of my finger that you are supposed to use). I assume something abrasive got on my finger to cause that to happen, although I have no idea what or where it could have come from. The two scratches are right in the path where I normally swipe left or right to switch between home screens. Anyway, it wasn't like I was applying any significant amount of force with my finger so I find it hard to believe this is really Gorilla Glass. Unless somehow I got a microscopic spec of diamond on my finger? Either that or Gorilla Glass is not all it's cracked up to be.
Weird that it's listed on their site, I've always been under the same impression as drumist. They would have advertised it if they actually had it.
My girlfriend's Samsung galaxy s has gorilla glass and physically feels different. I've always been super paranoid about scratching the phone with my fingernails or other. I even keep an entire pocket dedicated to it.
I guess there's only one way to find out for sure though. Take a key and drag it across the digitizer. I nominate unsivil_audio for the experiment.
Look at all the independent tests of gorilla glass on the internet. Probably one of the biggest gimmicks in phones today, and not nearly as durable as the name suggests. I'm not stupid nor gullable, I realize its still glass and is highly prone to cracks. It will not tolerate side impacts, which is why even a small drop can shatter it.
Sent from my Liberty using XDA App
I guess Aria has Gorilla Glass? http://www.gsmarena.com/htc_aria-3392.phpLook at the display category.
ECEXCURSION said:
My girlfriend's Samsung galaxy s has gorilla glass and physically feels different. I've always been super paranoid about scratching the phone with my fingernails or other. I even keep an entire pocket dedicated to it.
I guess there's only one way to find out for sure though. Take a key and drag it across the digitizer. I nominate unsivil_audio for the experiment.
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This. Aria's screen felt different from Galaxy S in my opinion too.
But maybe, gorilla glass only refers to the material? There could be additional coating (by other brands such as Samsung) or something like that.
It does not have gorilla glass. And even if it did, gorilla glass still breaks if you drop it on the side. My girlfriend shattered the screen on her Samsung vibrant last week. Just be thankful you can buy replacements for the aria. If you break a vibrant screen you're SOL.
I guess ignorance is bliss.
Sent from HTC Aria - CM7 NIGHTLY + Drowning Kernel
Gorilla800lbs said:
I dropped my Aria many times, from different heights and onto different surfaces. This pattern of abuse logically resulted in the screen cracking when my little Aria slipped out of my unzipped jacket pocket onto a hard granite floor in my office elevator lobby. Do I blame HTC for the lack of workmanship? No. They never claimed that their phones are shatterproof.
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I dropped my Aria once, it landed on it's bottom left corner, from about 3ft up on concrete. I have had the huge crack in it for several months now.
Physical damage on the unit is not covered under warranty for any brand. Crack LCD/screens is a prime example of abuse/negligence, and it is not covered by the warranty (this hold true with any gadget,TV,notebooks).
Most mobile devices with glass digitizer is tempered glass.
Tempered glass is very strong when force is applied to flat surface. However, if it is hit on the edge or hit with sharp object, it will break rather easily.
Since aria has removable back cover, and when cover is removed glass edges show up, it is very likely to land on glass edge when dropped and break the glass.
This may be a design problem, but not defect.
I just received my Mime Feather glass in the mail and went to apply the thing. This is my second Mime Feather glass, and the installation of the first went flawlessly, so I wasn't expecting anything different this time around.
After a little wrangling, I manage to position the glass to my satisfaction. I then removed the "step two" piece of plastic to reveal the front of the glass and it turns out that it is partially adhesive as well??? I'm totally stumped and I've already contacted Mime and am awaiting their response, but has anyone else experienced this before?
The glass I received was a replacement for my first Mime Feather glass which developed a hairline crack in under five months of use. The phone wasn't dropped or anything and I've had both the glass and a Diztronic case on the phone since it came out of the box. I don't know why the glass cracked, but Mime agreed to give me 50% off and free shipping on a replacement.
Just a heads up for anyone else considering the product.
I just wanted to update this thread to inform anyone who is considering purchasing a glass protector from MIME.
First off, I determined what the issue was. It turns out that the glass they sent me was actually two pieces of glass which were fused together. I don't know how or with what they were fused together with, but they were. With the two pieces fused together, I was left with two pieces of glass with the adhesive side of each piece of glass facing outward (one on the phone and one which my fingers would touch). Once I figured out that it was two pieces of glass, I managed to peel away the outer piece, but it took significant force to separate the two. Whatever held the two pieces of glass attached to each other was strong enough that it easily lifted the glass that was applied to the phone and likely deformed it. Ultimately, I have a single glass applied to the phone but there are bubbles all over the place due to separating the two pieces of glass.
I attempted to contact MIME regarding the issue and all they've done is ask for photos of the issue when I've already explained that the piece of the glass that was facing outward is in the garbage and the piece of glass that is on the phone looks like any other glass except for the air bubbles that resulted from the force required to separate the two pieces. At this point, I doubt I'll be getting a replacement.
I guess I'm updating this as a warning to potential future customers. My first MIME glass developed a crack in it after five months of use. The phone was never dropped or came into contact with any sharp objects. I loved the glass at first - so much that I recommended it to a friend. His glass developed a crack as well shortly after mine. MIME agreed to ship me a replacement for 50% off. I took the offer, but quite honestly after only five months of use, I expected a free replacement. Now I'm being asked to prove that what I'm saying is true about the fused pieces of glass and by the sounds of things, I'm not going to be entitled to a replacement.
Hi,
Just dropped my phone on the pavement and now my screen is cracked. The phone still works and I can still use the phone. It seems to have only cracked the oter glass.
I was wondering if I took off the top glass layer that got cracked, if my phone will still be responsive. I don't want to get it repaired since I'm getting a new phone in a month anway, but in the meantime, it would be nice if I can use my phone without those cracks all over the screen, which is why I want to know if I can just take out the glass layer.
I was thinking that I can use my extra screen protector as a temporary replacement for the glass screen that was cracked until I get my new phone.
I'm just scared that if I do take it out, my phone wont be responsive to touch anymore.
Any thoughts?
Thanks
The outer glass is practically fused to the digitizer. You won't be able to get it off. Also you can't use a screen protector as a replacement...
So I cracked my front glass under the bottom speaker exactly on the 8th day of owning my new pixel 2 xl :crying:
Thought about selling it as is but I would lose so much money also a screen replacement will set me back at least $200 without labor (Plus it's not available in my country)
I tried to look for a full coverage tempered glass screen protector that would cover this part (in black) but all the tempered glass screen protectors I could find do not cover the glass under the speaker
Last option I found was applying a Dbrand skin on the phone including the front glass that would cover that crack up but I have a few questions:
1. Would the Dbrand skin stick to the cracked part (there small missing pieces of glass that have fallen out)
2. Would removing the Dbrand front glass skin remove more glass from my phone
3. I thought about applying some transparent nail polish to the cracked part so it would hold the glass together so when I take off the skin the glass doesn't come out, good idea or stupid?
4. Should I apply the front Dbrand skin on top of a tempered glass screen protector (I read that it works) or should I apply it directly on the screen better?
I've attached 2 pictures of the cracked part so you can take a look
I really would appreciate all the help I can get as I am currently heartbroken for my new phone
Sab3elbromba said:
So I cracked my front glass under the bottom speaker exactly on the 8th day of owning my new pixel 2 xl :crying:
Thought about selling it as is but I would lose so much money also a screen replacement will set me back at least $200 without labor (Plus it's not available in my country)
I tried to look for a full coverage tempered glass screen protector that would cover this part (in black) but all the tempered glass screen protectors I could find do not cover the glass under the speaker
Last option I found was applying a Dbrand skin on the phone including the front glass that would cover that crack up but I have a few questions:
1. Would the Dbrand skin stick to the cracked part (there small missing pieces of glass that have fallen out)
2. Would removing the Dbrand front glass skin remove more glass from my phone
3. I thought about applying some transparent nail polish to the cracked part so it would hold the glass together so when I take off the skin the glass doesn't come out, good idea or stupid?
4. Should I apply the front Dbrand skin on top of a tempered glass screen protector (I read that it works) or should I apply it directly on the screen better?
I've attached 2 pictures of the cracked part so you can take a look
I really would appreciate all the help I can get as I am currently heartbroken for my new phone
Click to expand...
Click to collapse
If you do not find a practical Dbrand solution, you could use a tiny pinpoint application of clear resin on the cracks to even things out.
Sad for this to happen.....
Sab3elbromba said:
So I cracked my front glass under the bottom speaker exactly on the 8th day of owning my new pixel 2 xl :crying:
Thought about selling it as is but I would lose so much money also a screen replacement will set me back at least $200 without labor (Plus it's not available in my country)
I tried to look for a full coverage tempered glass screen protector that would cover this part (in black) but all the tempered glass screen protectors I could find do not cover the glass under the speaker
Last option I found was applying a Dbrand skin on the phone including the front glass that would cover that crack up but I have a few questions:
1. Would the Dbrand skin stick to the cracked part (there small missing pieces of glass that have fallen out)
2. Would removing the Dbrand front glass skin remove more glass from my phone
3. I thought about applying some transparent nail polish to the cracked part so it would hold the glass together so when I take off the skin the glass doesn't come out, good idea or stupid?
4. Should I apply the front Dbrand skin on top of a tempered glass screen protector (I read that it works) or should I apply it directly on the screen better?
I've attached 2 pictures of the cracked part so you can take a look
I really would appreciate all the help I can get as I am currently heartbroken for my new phone
Click to expand...
Click to collapse
Try invisishield, loca based screen protector
https://forum.xda-developers.com/pi...visshield-true-fit-adhesive-tempered-t3725161
siggey said:
Try invisishield, loca based screen protector
https://forum.xda-developers.com/pi...visshield-true-fit-adhesive-tempered-t3725161
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Doesn't cover the glass piece under the bottom speaker which is where the crack is
Sab3elbromba said:
Doesn't cover the glass piece under the bottom speaker which is where the crack is
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Click to collapse
Yes but you can use the local glue to stop the crack and also provide protection to the glass
siggey said:
Yes but you can use the local glue to stop the crack and also provide protection to the glass
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Click to collapse
I think a Dbrand skin would probably be best specially that it will cover up the crack completely for protection and so I don't see it and weep every time I pickup my phone
However covering the crack with Glue (I thought about transparent nail polish) is a good idea so when the skin comes off it doesn't take any more glass with it, do you have any ideas what I can use on the crack before applying the Dbrand skin?
UV loca glue...
The automatic correction transform it to local...
siggey said:
Yes but you can use the local glue to stop the crack and also provide protection to the glass
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Click to collapse
siggey said:
UV loca glue...
The automatic correction transform it to local...
Click to expand...
Click to collapse
That's a great idea, I will give it a shot. Thanks!
michaelbsheldon said:
If you do not find a practical Dbrand solution, you could use a tiny pinpoint application of clear resin on the cracks to even things out.
Sad for this to happen.....
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Click to collapse
What kind of resin should I use? I say this because I bought my Pixel 2 XL used for $300 and it has almost the same crack as the OP's pixel, but just on a much larger scale.
Here's the photo.
Could anyone give some advice on how to fill that patch up, as I don't really think that any kind of screen protector nor skin would ever help! Thanks a lot!
P.S.: the crack doesn't come up even a bit to the screen, so the POLED is safe and sound under the glass, but still, I hate that dust and water can get in so easily.
Plus, I had my Pixel for 3 months now, and the crack didn't make shards of glass fall out and the phone works flawlessly, apart from the Lost IP67 water & dust resistant rating.
MrMagicPotato said:
What kind of resin should I use? I say this because I bought my Pixel 2 XL used for $300 and it has almost the same crack as the OP's pixel, but just on a much larger scale.
Here's the photo.
Could anyone give some advice on how to fill that patch up, as I don't really think that any kind of screen protector nor skin would ever help! Thanks a lot!
P.S.: the crack doesn't come up even a bit to the screen, so the POLED is safe and sound under the glass, but still, I hate that dust and water can get in so easily.
Plus, I had my Pixel for 3 months now, and the crack didn't make shards of glass fall out and the phone works flawlessly, apart from the Lost IP67 water & dust resistant rating.
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Click to collapse
Clear jeweler's resin like this should work good: https://www.amazon.com/Environmental-Technology-02004-EnviroTex-Jewelry/dp/B007PZW60U The kind that mixes 2 clear liquids- resin and catalyst - will cure as hard as stone and stay clear.
MrMagicPotato said:
What kind of resin should I use? I say this because I bought my Pixel 2 XL used for $300 and it has almost the same crack as the OP's pixel, but just on a much larger scale.
Here's the photo.
Could anyone give some advice on how to fill that patch up, as I don't really think that any kind of screen protector nor skin would ever help! Thanks a lot!
P.S.: the crack doesn't come up even a bit to the screen, so the POLED is safe and sound under the glass, but still, I hate that dust and water can get in so easily.
Plus, I had my Pixel for 3 months now, and the crack didn't make shards of glass fall out and the phone works flawlessly, apart from the Lost IP67 water & dust resistant rating.
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Click to collapse
In my case I intend to cover up the crack with a Dbrand skin on the glass, my worry is that the glass will come out when I take the skin off so I just wanted something to hold it together, if this your case too then I suggest you try what I will in couple of days: Sugru
I tweeted my problem to ifixit and they were kind enough to reply with the suggestion to use sugru to hold the glass together : https://twitter.com/Sab3elbromba/status/1028976749873430528
When I did a little googling I found this: https://lifehacker.com/patch-your-broken-smartphone-screen-with-sugru-1440578257
It's not the prettiest thing in the world but I don't care as I will cover it up with a Dbrand skin anyways
I hope that was helpful and sorry for what happened
Sab3elbromba said:
So I cracked my front glass under the bottom speaker exactly on the 8th day of owning my new pixel 2 xl :crying:
Thought about selling it as is but I would lose so much money also a screen replacement will set me back at least $200 without labor (Plus it's not available in my country)
I tried to look for a full coverage tempered glass screen protector that would cover this part (in black) but all the tempered glass screen protectors I could find do not cover the glass under the speaker
Last option I found was applying a Dbrand skin on the phone including the front glass that would cover that crack up but I have a few questions:
1. Would the Dbrand skin stick to the cracked part (there small missing pieces of glass that have fallen out)
2. Would removing the Dbrand front glass skin remove more glass from my phone
3. I thought about applying some transparent nail polish to the cracked part so it would hold the glass together so when I take off the skin the glass doesn't come out, good idea or stupid?
4. Should I apply the front Dbrand skin on top of a tempered glass screen protector (I read that it works) or should I apply it directly on the screen better?
I've attached 2 pictures of the cracked part so you can take a look
I really would appreciate all the help I can get as I am currently heartbroken for my new phone
Click to expand...
Click to collapse
Use a CAR WINDSHIELD REPAIR KIT. It should be able to make that chip nearly invisible, and will also hold the glass together so it doesn't get any worse.
if you bought it with a credit card, it probably has accidental damage protection for the first 30 or 90 days
96carboard said:
Use a CAR WINDSHIELD REPAIR KIT. It should be able to make that chip nearly invisible, and will also hold the glass together so it doesn't get any worse.
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Click to collapse
How about LOCA Glue? (LOCA stands for liquid optically clear adhesive)
It is used by most manufacturerers for their smartphones screens, to attach the glass to the lower OLED stratum specifically because it's completely invisible as the name implies.
I fear that the car windshield repair kit is going to disrupt the screen and penetrate too deep with the pressure applied to fill cracks. How do you feel about it?
Could you give me some pieces of advice for using it the best way? Thanks a lot for the support! @Sab3elbromba @96carboard
Yeah cracked the top of mine yesterday. Stubborn me wasn't using a case. I'm gonna save up and just get it replaced. Was thinking about getting a Pixel 3 this year...guess not.
Not saying this is the right thing to do or that it will 100% work but, it for for sure a possibility.
1. Burn in the screen and RMA claiming a screen burn in.
2. Make something look defective and RMA it
3. Replace the screen yourself
Not suggesting any of these just listing options.
MitchellArtz said:
Not saying this is the right thing to do or that it will 100% work but, it for for sure a possibility.
1. Burn in the screen and RMA claiming a screen burn in.
2. Make something look defective and RMA it
3. Replace the screen yourself
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Click to collapse
1.fraud
2.fraud
3.good idea about 140 bucks or so
4.if in the USA ubreakifix will repair it for 219.99 and you will still have a warranty.
fiffan86 said:
1.fraud
2.fraud
3.good idea about 140 bucks or so
4.if in the USA ubreakifix will repair it for 219.99 and you will still have a warranty.
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Click to collapse
I wasn't suggesting 1 and 2. I was just listing options
I'm really disappointed in the fragility of the glass around the speaker grilles. My cousin dropped his Pixel 2 XL with a Speck Presidio Grip case on, landing back first, and the glass around the top speaker cracked and spread a bit to the screen; even a chunk of glass fell out. From drop tests online, this area appears to break very easily. Why can't Samsung make Pixels? When comparing the Note 8 and Pixel 2 XL side by side, the screen on the 2 XL feels hollow and less reinforced. Google really should do what Motorola used to and offer one free replacement for accidental breakage.
Guyinlaca said:
I'm really disappointed in the fragility of the glass around the speaker grilles. My cousin dropped his Pixel 2 XL with a Speck Presidio Grip case on, landing back first, and the glass around the top speaker cracked and spread a bit to the screen; even a chunk of glass fell out. From drop tests online, this area appears to break very easily. Why can't Samsung make Pixels? When comparing the Note 8 and Pixel 2 XL side by side, the screen on the 2 XL feels hollow and less reinforced. Google really should do what Motorola used to and offer one free replacement for accidental breakage.
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Click to collapse
Samsung is in direct competition with Google.
Just imagine if Samsung hardware got optimized directly by Google software. Wow. A Note 9 running pure Google's made Android. A dream.
I've been reading about how fragile the front glass is. Apparently they used gorilla Glass 3 which is great for protecting against scratches but horrible against drops.
How's your phone holding up so far? Anyone end up with a shattered screen?
Have any of you dropped your phone without any issues? Do you use a case? Did you replace the factory screen protector with a glass one?
Just curious...
I cracked the screen on my first S20FE after like a month when it fell a couple feet out of my pocket unto asphalt. Luckily I had Samsung Care+, so they replaced it with a brand new device for $100. Since then, I've had my device in an S-View Flip Cover, so hopefully it'll keep it a bit more protected. Have a good one!
btw... I believe the generation of Gorilla Glass mainly affects how resistant to scratches the screen is. My old Nexus 6P screen cracked much worse from a similar fall and that device had Gorilla Glass 4.
Recently I found two tiny cracks on my S20FE: one at front right cover, the other at back cover of camera lenses of the phone that I bought about 1 year ago. The phone is always in a wallet case - which makes it puzzling how the cracks happened. My last Samsung (also protected by a wallet case) has never had a crack in 3 years I owned it. I am very disappointed by Samsung's quality nowadays. I'm going for Google pixel phones next.
I never buy protection plans and have always thought it waste of money. I don't abuse my phone and always take care of it. Besides a phone with replaced screen is not as good as the original undamaged one.