Hi,
bought a new z2 force but when i click on the fingerprint sensor it clicks.
It's all around the moto sign Position.
It sounds like glue sticks and dissolves again.
Is it normal or is my device bad? Maybe its normal for a shattershield Display? Or should i return it?
If you have some mod on the back of your phone, remove it and try to press again. That was my case....
VDGone said:
If you have some mod on the back of your phone, remove it and try to press again. That was my case....
Click to expand...
Click to collapse
Nope. It's always there when i press the fingerprintsensor (or above)
It's normal.
I had a Verizon and 2 T-Mobile versions and all of them did it.
I'm guessing it's how the built the display and it's not actually glue or anything but it all flexing back and forth.
Can push it in, too. No problem and normal. I don't use an additional screen protector and nevertheless I don't have any scratches. That shouldn't be normal. All people tell me that scratches are normal, even after one day. And here nothing. Not normal, but very good. Wouldn't like a additional protector.
Related
My phone has been going great and giving no issues. Byt the other evening suddenly the toicuh screen stopped being responsive!!! Totally randomly. No drop or spil or anythign like that, no new software or roms recently.
When you open it the keyboard still lights up, and after a hard reset, you can navigate a bit using the keys. But ZERO response from the screen!!!
As i say, this is even with a hard reset!!! I also tried using masking tip to pressure the screen in case somethign was stuck.
Ok it mighty be the digitiser, or a loose connection. Im hoping not.
Has anyone experienced this or similar and is tehre anythign else i can try before i take the plunge and get someone to look at it??? (its out of warranty unfort)
Ouch
Sorry to hear. It happened to me months back. It started with very uncalibrated clicks... making corner clicking impossible to compensate for.
I've recompensated, but that didn't last long - and it eventually degraded to no touch screen. With insurance, I did get a refurbish for my woes.
I flashed Stock ROM and relocked. No luck.
I'd still back up everything.
Reformat SD card.
Reflash stock ROM
Relock the device - all to see if it helps.
I did have a similar recent problem - but in this case it's because I was using a clip on hard case front that must've been putting pressure on the touch screen.
Hopefully one of these helps you out. Good luck
When my screen stopped responding it was due to a more physical thing.
I read this somewhere and tried it, worked instantly!
You have to get your finger nail under the screen (try pushing your nail into the edge of the screen from the side) and lift the screen up a bit.
This worked for me. If you think its a physical and not software issue give it a shot.
I have had the same problem.
I bought new touch screen on ebay (about $15) and after replacement the device works well.
stop everything !!!!!
if you have Google G Mail set up on your phone remove it and it will fix it's self
somthing google / G mail is doing the tilt 2 doesn't like
causing the "Sleep Of Death"
Hi guys
I have tried all the above
Last resort is i got sprite backyup to work
BUT HOW THE HELL DO YOU HIT "NEXT" OR "OK" FROM THE KEYBOARD AS SCREEN DOESNT WORK????
npahlavan said:
When my screen stopped responding it was due to a more physical thing.
I read this somewhere and tried it, worked instantly!
You have to get your finger nail under the screen (try pushing your nail into the edge of the screen from the side) and lift the screen up a bit.
This worked for me. If you think its a physical and not software issue give it a shot.
Click to expand...
Click to collapse
Woohoo! It worked for me too!
Below is one more post on this topic from another forum:
Originally Posted by p38fln View Post
Well, I finally figured out how this is happening - the digitizer is GLUED on to the phone's plastic case. The glue is like rubber cement, not rigid like super glue. Eventually, the glue lets the screen slide into the center of the phone, until the digitizer actually touches the screen - and then, the digitizer stops working.
It's actually very simple to fix - slide a finger nail under the plastic by the speaker and gently pry the digitizer up. Then, put it back. You dont need to remove it totally from the phone. It will flex back to its flat shape as soon as the glue releases. As soon as you stick it back down, the touch screen will work again.
i have replaced the entire casing for my wife's T7373. all seamed to go good. when the phone boots up it is stuck in landscape mode. as if it not seeing a switch or trigger to know that the keyboard is in. also the keyboard lite stays on.
i have taken the phone apart again and still i am not sure where the switch is. all i can see is the metal contact ramps on the ends of the slide.
Any help would be great. "wife not happy"
thank you
Lrd_Hawk said:
i have replaced the entire casing for my wife's T7373. all seamed to go good. when the phone boots up it is stuck in landscape mode. as if it not seeing a switch or trigger to know that the keyboard is in. also the keyboard lite stays on.
i have taken the phone apart again and still i am not sure where the switch is. all i can see is the metal contact ramps on the ends of the slide.
Any help would be great. "wife not happy"
thank you
Click to expand...
Click to collapse
The sensor is magnetic that 'senses' whether or not the keyboard is open.
iFixIt.com is a great site to help with teardowns/troubleshooting.
thank you , that joged my memory. well at least i hope i can get it fixed or the wife will kill me....
I also need to replace my case, the silver colored edge has cracked in a few places. Might I ask where you got your replacement case from? Any tips you can give from your experience replacing it?
for the replacement of the silver case can you find at http://www.amazon.com/Silver-Housing-HTC-Repair-Replacement/dp/B0052QW60Y
and at http://shop.brando.com/htc-touch-pro-2-replacement-back-cover-silver_p04432c1050d039.html
i got mine off e-bay http://www.ebay.com/itm/370526944677?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
had all the parts i needed, everything worked well. only trouble i had was the the magnet for the screen rotation. remounting the brass screw inserts was fun, what i did was use one the longer screws same size. and heated the brass up and screwed the brass insert in.
other little tips. there will be little plastic parts and need re-secured. i just heated up a end of a T25 to melt the little tabs.
have fun it took me about 2 hours and , had to take part the phone a few times to make sure i got it all right.
today i applied an XO skin and i applied the wet applicator only once and squeegeed the water out just like the instructions says and now for some reason, my power button has stopped working and sometimes it does work but it acts as if im holding down the power button and my power menu options pop up..... i bought this device unlocked from Expansys_USA and their customer service is done for the weekend....should i try putting it in rice?? im freaking out right now....this is not cheap, and i am seriously gonna be pissed if it was cuz of the XO....HELP.... :'(
How soon after applying the skin did you put your battery back in the device and try to turn it on?
Usually, you have to wait at least 24hours after applying a wet skin to have enough time for it to dry safely.
EP2008 said:
How soon after applying the skin did you put your battery back in the device and try to turn it on?
Usually, you have to wait at least 24hours after applying a wet skin to have enough time for it to dry safely.
Click to expand...
Click to collapse
well thats the thing...i hated how the screen protector looked so i took it off and got rid of it, and then i turned on the phone......it was fine for a while, and then it just stopped working.....i have no idea what Expansys's warranty is on their unlocked phones either
Simer03 said:
today i applied an XO skin and i applied the wet applicator only once and squeegeed the water out just like the instructions says and now for some reason, my power button has stopped working and sometimes it does work but it acts as if im holding down the power button and my power menu options pop up..... i bought this device unlocked from Expansys_USA and their customer service is done for the weekend....should i try putting it in rice?? im freaking out right now....this is not cheap, and i am seriously gonna be pissed if it was cuz of the XO....HELP.... :'(
Click to expand...
Click to collapse
This happened with my Captivate some time ago. I think it might have been from dropping it. The SAME EXACT thing happens when trying use the power button on the captivate. Sometimes it work fine for a few pushes, other times it will act like I held it down on a push, and sometimes when just holding it, it pops the power menu up. I think the contact inside the switch is busted and floating around. When it touches, it activates. Therefor, it can be activated by shaking the phone. I can replicate it on my Captivate.
Those buttons are pretty much tiny little switches on the PCB. They probably got water in them if they work sometimes, and then don't work - and sometimes seem stuck on.
You'd need to clean the switch with some contact cleaner of some kind... but you'd need to take apart your phone most likely. You don't really want to get that all in your phone, or on the screen. It might ruin the coating on the screen, or damage other stuff depending on what type of cleaner you used.
Luxferro said:
Those buttons are pretty much tiny little switches on the PCB. They probably got water in them if they work sometimes, and then don't work - and sometimes seem stuck on.
You'd need to clean the switch with some contact cleaner of some kind... but you'd need to take apart your phone most likely. You don't really want to get that all in your phone, or on the screen. It might ruin the coating on the screen, or damage other stuff depending on what type of cleaner you used.
Click to expand...
Click to collapse
Hopefully this fixes his. I still have a captivate with a non working power button. Cleaning it didn't help.
Sent from my Galaxy Nexus
it is easy to fix once you disassemble the housing you just pry open the power button and clean the contacts
http://www.youtube.com/watch?v=1WqajUcI_oU
at 1:56
you remove the black tape around the power button so you can see the contacts just clean them and you are good
bear in mind that you don't have to disassemble the boards like the video , just the housing
Thanks guys! I left it in rice overnight and now everything seems to be working perfect! Oh man....I was so scared! I bought this mofo unlocked! Its funny how when u actually try to protect it, it just ends up getting worse! I'm done with wet applies, I'm keeping it naked! Lol
Edit: its still doing the same thing again...spoke too soon......well kinda....its not doing it nearly as much
sent from my Nexus Prime
DynamicRam said:
it is easy to fix once you disassemble the housing you just pry open the power button and clean the contacts
http://www.youtube.com/watch?v=1WqajUcI_oU
at 1:56
you remove the black tape around the power button so you can see the contacts just clean them and you are good
bear in mind that you don't have to disassemble the boards like the video , just the housing
Click to expand...
Click to collapse
i will try this now!
I was wondering if anyone else had some backcover flexing. Specifically, right between the camera and the google logo. This is with the standard cover with 1750mhA battery.
It just bothers me a bit because its not perfect. :S
I definitely have some flexing there and for me, if I press my finger to the right of the camera (looking at the back) it flexes and makes a slight clicking noise. Bothers me too and I end up doing it on purpose way too much >< My friend works at the place I bought it and she let me try another back to see if it made a difference but it did the same thing so I think it's normal!
It's good to know that it's not just my phone experiencing this. Thanks of the reply.
Mine doesn't flex at all!
mine does, and the one i replaced did as well, i expect the 3rd one does the same so i didnt go back to exchange it
same to 3 of my frd's
so, if u dont like it, put 2 layers of scrotch tape on the inside of the battery cover around the camera area
Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.
kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
Click to expand...
Click to collapse
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
Click to expand...
Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also