Issues with wifi calling on unlocked phone. Input appreciated. - Samsung Galaxy S7 Active Questions & Answers

Just to preface, I feel really over my head with this stuff but I'll try to explain my phone as best I can.
I recently purchased an unlocked s7 Active to use on my T-mobile plan and it was working great. But i've noticed the icon for wifi calling is stuck in it's blue mode and the wifi calling tab in settings is greyed out so I can't click on it. I've tried starting it in safe mode but it didn't make a difference and I also tried a hard reset. Someone in passing told me I may need to flash my phone to fix this. Is that the case? If so, what do I need to do to do that?
Thanks in advance for your patience and help, like I said I'm not at all familiar with this stuff but I'll do my best to fix it!
Edit- after posting I also noticed that under my "software update" tab I have two options, I can click check for software update and then it says my software is up to date. the other button is "continue update" but it's greyed out. Does that mean something went wrong with the update? My phone says it's currently running on version 7.0 QK4(ATT)

The wifi calling is specifically for ATT, you most likely will not be able to use it if you're not on ATT.

Related

No 3G data on my new SGS3

So I got a new SGS3 and it works fine, except when I am in 3G. When I am in 3G I can receive and place calls but no data. Att support was no help, so I figured I would check here. As far as I can tell it is either a APN, Gateway, or Account settings issue (the later being something I can not do anything about). I say this because my n1 gets signal fine here, and it seems to run fine, so long as it is 4g.
Any ideas? Also, does the SGS3 have EDGE support?
partyk1d24 said:
So I got a new SGS3 and it works fine, except when I am in 3G. When I am in 3G I can receive and place calls but no data. Att support was no help, so I figured I would check here. As far as I can tell it is either a APN, Gateway, or Account settings issue (the later being something I can not do anything about). I say this because my n1 gets signal fine here, and it seems to run fine, so long as it is 4g.
Any ideas? Also, does the SGS3 have EDGE support?
Click to expand...
Click to collapse
Bump: And also I tried to set an old APN but that didn't help.
Have you rooted and flashed it or are you stock? If you are just stock...there is nothing this forum can do to help really.
tomtommy306 said:
Have you rooted and flashed it or are you stock? If you are just stock...there is nothing this forum can do to help really.
Click to expand...
Click to collapse
I have not rooted or anything, I have tried some APNs but I was hoping other people might help me out with something else to try. I don't really buy the whole " if you are stock... there is nothing that can be done" What if I was trying to get help with a stock developer build of my n1 (which I have previously) or are you asserting that without rooting I will not be able to fiddle with the modem settings?
What I'm saying is the phone comes ready out of the box. Unless you have changed something then it is a network problem. You will have to take it up with AT&T.
U can only do so much stock....and thats not alot! Root and use stock rom so u will have root access to see whats what...and to be able to control what u do or dont want ur data to do
red s3 ocd 2.1
JB calhoun said:
U can only do so much stock....and thats not alot! Root and use stock rom so u will have root access to see whats what...and to be able to control what u do or dont want ur data to do
red s3 ocd 2.1
Click to expand...
Click to collapse
Thank you guys for trying to help but I know all this. I am just in the period of time I can take it back and I don't want to risk that by bricking it while monkeying around.
I (Maybe) have isolated the problem, they said that I was set up for LTE and there are some issues with proper propagation of properties. Anyway problem "May" only effect people on ATT with Samsung S3s bought at BestBuy locations and the upgrade includes unlimited data. Still working will update tonight....
BUMP!

OMG! (Anyone???) samsung gn2 networks prob

I have a sprint samsung galaxy note 2 that is rooted and flashed to verizon running macksrom 5.0 and i started having this problem. the problem is i can call from my phone when it is not on wifi but the 3g/4g isnt showing up top in the status bar i cant access the internet unless im on wifi. when i go into settings and click on mobile networks it acts like it is going to do it then it hangs at a black screen and a box pops up and says unfortunately, the process com.android.phone has stopped ive tried cleaning caches and fixing permissions, nothing helps, there is also another thing that pops up and says error #89 unknown error. it also says when i click on stuff, use touchwiz or xperia to perform this action. Always or just once.) I bought this samsung gn 2 online everything was already done to it. I think whoever installed the macks rom must have left the the touchwiz on it. Because it keeps asking me when i do things, perform action using touchwiz or xperia I also noticed that i have goomanager on it. Can i use the goomanager to reflash this phone? If so can someone give me information on how to properly do it. i also read something about mobile odin. Which one would be the easiest to use?
You have too much going on there. I would relash the rom. Make sure you wipe system, casche and devick; may want to do old school and wipe three times.
Goo Manager is probably suppose to be there, by design from the ROM developer. That should have been in the OP on the ROM three, along with known issues.
brucerryork said:
I have a sprint samsung galaxy note 2 that is rooted and flashed to verizon running macksrom 5.0 and i started having this problem. the problem is i can call from my phone when it is not on wifi but the 3g/4g isnt showing up top in the status bar i cant access the internet unless im on wifi. when i go into settings and click on mobile networks it acts like it is going to do it then it hangs at a black screen and a box pops up and says unfortunately, the process com.android.phone has stopped ive tried cleaning caches and fixing permissions, nothing helps, there is also another thing that pops up and says error #89 unknown error. it also says when i click on stuff, use touchwiz or xperia to perform this action. Always or just once.) I bought this samsung gn 2 online everything was already done to it. I think whoever installed the macks rom must have left the the touchwiz on it. Because it keeps asking me when i do things, perform action using touchwiz or xperia I also noticed that i have goomanager on it. Can i use the goomanager to reflash this phone? If so can someone give me information on how to properly do it. i also read something about mobile odin. Which one would be the easiest to use?
Click to expand...
Click to collapse
Doesn't verizon run a slightly different hardware version from sprint? Are you trying to connect to the verizon or the sprint network? If verizon, there are two possibilities. 1 - hardware, the sprint phone just doesn't like the verizon signal. (unlikely) 2. - ROM, is the ROM the sprint version or the verizon version? if it's the sprint version I would say that framework differences are causin the issue and would reflash the correct version for your carrier (or the correct port - the hardware differences I mentioned earlier)
Have you called customer service about getting your phone set up on their network? About getting the IMEI number registered in their database?
In other words what have you already tried with this used phone in order to get it set up on your provider's network?
[Q] OMG! (Anyone???) samsung gn2 networks prob
lovekeiiy said:
You have too much going on there. I would relash the rom. Make sure you wipe system, casche and devick; may want to do old school and wipe three times.
Goo Manager is probably suppose to be there, by design from the ROM developer. That should have been in the OP on the ROM three, along with known issues.
Click to expand...
Click to collapse
thanks alot for even just replying to my post. im nervous about trying this flashing thing im afraid that im gunna screw it up royally. im hoping someone will guide me through how to do it
[Q] OMG! (Anyone???) samsung gn2 networks prob
DreamingWolf said:
Doesn't verizon run a slightly different hardware version from sprint? Are you trying to connect to the verizon or the sprint network? If verizon, there are two possibilities. 1 - hardware, the sprint phone just doesn't like the verizon signal. (unlikely) 2. - ROM, is the ROM the sprint version or the verizon version? if it's the sprint version I would say that framework differences are causin the issue and would reflash the correct version for your carrier (or the correct port - the hardware differences I mentioned earlier)
Have you called customer service about getting your phone set up on their network? About getting the IMEI number registered in their database?
In other words what have you already tried with this used phone in order to get it set up on your provider's network?
Click to expand...
Click to collapse
it was originaly a sprint phone that was rooted and flashed to verizon. ive been using it for months on the verizon network and have had zero problems until about five days ago. i dont know if the rom is sprint or verizon. how do i tell? i would reflash it if i knew what i am doing. i am a complete uber noob. im just hoping someone will give me directions how to reflash it. i dont care what rom i just want it to work again on the verizon network. i want to be able to use it to go geocaching with my sons. just got it all set up ready to go caching with em and the very next day it decided to go mental on me.
I would check out the thread on taking the Sprint GN2 to TMobile, Verizon, Boost, and Ting. I think it's in the question and trouble shooting subforum.
lovekeiiy said:
I would check out the thread on taking the Sprint GN2 to TMobile, Verizon, Boost, and Ting. I think it's in the question and trouble shooting subforum.[/QUOTe thanks for helping me i found the thread and read it. it seems like a lot to do. if i can acomplish it will it work on the verizon network?
Click to expand...
Click to collapse
brucerryork said:
lovekeiiy said:
I would check out the thread on taking the Sprint GN2 to TMobile, Verizon, Boost, and Ting. I think it's in the question and trouble shooting subforum.[/QUOTe thanks for helping me i found the thread and read it. it seems like a lot to do. if i can acomplish it will it work on the verizon network?
Click to expand...
Click to collapse
I don't know personally, but I believe so. You'll have to read and ask in that thread. Those are people who may have done the switch and can give better advise from experience.
Click to expand...
Click to collapse

[Q] Help with Verizon SCH-I535 Phone to use on T-mobile

Hey everyone and thanks for taking the time to read this,
So the story goes as so: After doing some research couple months ago about the capability of the Verizon Galaxy S3 to work on T-mobile, i purchased it, and got it to successfully work on T-mobile(texts, calls, wi-fi). The problem is, i just recently upgraded to include a data plan, and i cannot access the internet, despite taking my phone to my cell phone dealer and contacting T-mobile.T-mobile even sent me a guide to do a mastery reset to factory in hopes to solve this problem, only to tell me afterwards that the phone version SCH-I535 is a "verizon locked-software" and i won't be able to set up an APN to work on the T-mobile network. This was all due to the fact that i was not able to set up a APN for T-mobile, and every time i tried to access it through setting, it brought me to a blank black page with the only option of "Reset to Default". After reading other forums and talking with some people, many have suggested i take this issue to XDA to find a solution.
So, here i am.....Does anyone know if it is possible for me to break/root/ or whatever it is called so i can successfully access the t-mobile network on my phone? Preferably an easier guide since i am sort of a newbie at this sort of stuff.
Thanks again for reading.
Before your Contract change, you were able to receive and make calls successfully with T-Mo Sim right ? Even now you can make calls too correct ? The reason I am asking this is to be able to check if you are really unlocked off of VZW. If you are not unlocked, then that would be the first step.
You are right, the APNs do drive Data Connection. If the stock firmware does not allow you to change APNs then you will have to root. Please post a screen of your Settings > About phone that shows your Rom Version, Baseband and Kernel.
Perseus71 said:
Before your Contract change, you were able to receive and make calls successfully with T-Mo Sim right ? Even now you can make calls too correct ? The reason I am asking this is to be able to check if you are really unlocked off of VZW. If you are not unlocked, then that would be the first step.
You are right, the APNs do drive Data Connection. If the stock firmware does not allow you to change APNs then you will have to root. Please post a screen of your Settings > About phone that shows your Rom Version, Baseband and Kernel.
Click to expand...
Click to collapse
Hey Perseus, thanks a lot for taking the time to reply. I bought the phone in the summer off someone who had verizon. I have always had T-mobile, and considering this phone is GSM, i decided to buy it because it would probably work for T-mobile. I had the phone unlocked, and i am currently using it to make calls, texts, and even use wi-fi with no problem. The only problem at this time is that i recently added a data plan which i cannot currently use. Here is a screen shot of what you have requested.
Thanks again
First try
Settings > More > Mobile Networks > Preferred Network Type.See what it is set to. Change it to LTE/GSM/WCDMA if needed. See the other option System Select as well.
Also separately try the following.
Hit ##DATA# in the Dialer. In the subsequent Menu choose EDIT > OTHERS > LTE APN
If all fails, please Root the phone and then try. The way you go about is
1. Flash a Custom Recovery via Odin. Make sure the version of Custom recovery is for your model D2VZW not D2TMO.
2. Flash a SuperSU zip file via Recovery and then hit fix permissions in the recovery.
Try the APN Settings after that. IF you can actually access them, then set them according to this link.
If all the above fails, I'd suggest a custom Rom for d2VZW.
You will never get 4g trust me I had one... you will just get the E
Sent from my SGH-T999L using xda app-developers app
Ok, so i tried to changed it to LTE and i got no service at all, so i switched it back to Global. I also tried the dialer thing several times, and got the " connection problem or invalid MMI code"
So i guess i am going to have to root the phone? Does anyone know a good video tutorial or written tutorial on how to safely do this? Also, what exactly is rooting?
HackThisThing said:
Ok, so i tried to changed it to LTE and i got no service at all, so i switched it back to Global. I also tried the dialer thing several times, and got the " connection problem or invalid MMI code"
So i guess i am going to have to root the phone? Does anyone know a good video tutorial or written tutorial on how to safely do this? Also, what exactly is rooting?
Click to expand...
Click to collapse
You have to enable the mmi codes to use them. Anyway as stated above your reply you will never get 3g or 4g just edge (seen it personally) which is pretty darn slow.. Not worth it if you ask me and be paying for data.. If you still want to root it and keep trying to add sons check the Verizon forums.. They could probably help you a lot more than on this side of the forums
Sent from my SGH-M919 using Tapatalk
Guys, he is not getting ANY data signal at all. His problem isn't getting the specific icon but being not able to change APNs.
@HackThisThing, you are better off following up on Verizon Device forum. That forum does have a video tutorial for Rooting. Here's forum link.
I don't think you will be able to change APNs without rooting. I checked with a buddy of mine who has the same device as you.
Here's a good answer to What is Rooting ?
Even if you CAN fix it, why bother if you can only get 2G? I'd sell it or trade it for a phone that's more compatible with T-Mobile 's network instead of paying for data and only getting dial-up speeds. I get that solving problems is fun, but OP do you want to live with only 2G?
Sent from my SGH-T999 using Tapatalk
I don't agree with that assessment. Just like the T999L phone, this device will work on LTE Bands just fine. OP just needs to wait for LTE to be rolled out in their area. There's a coverage map and roll out schedule on T-Mo website and the T-Mo News blog.
It's worth a look, but could still leave them with patchy coverage. If it's going to be a while, why wait when it's not hard to just trade the phone? I guess I don't see a reason why hold out on getting a Verizon phone to work when you could just get one that works now with little to no monetary loss. It's just a Verizon S3, not really something worth "waiting" for when they could get the same thing but more functional on their network of choice.
They made an honest mistake and waiting might give them "good enough" service - but other than that they're stuck with dial up speed only and risk bricking a phone they could just trade or sell now.
Maybe I'm just impatient and risk averse.
Sent from my SGH-T999 using Tapatalk
OP has already purchased this VZW version.
Same Problem...
I have the same problem....
How to get any type of data...?

Incoming calls

So I'm noticing that I am not able to receive incoming calls. When someone calls me it rings and goes to voicemail but doesn't show anything on my end. I'm on Verizon with a nano sim card and have BL unlocked with root and pure nexus ROM. Any info would be helpful. Thanks in advance
STIKID said:
So I'm noticing that I am not able to receive incoming calls. When someone calls me it rings and goes to voicemail but doesn't show anything on my end. I'm on Verizon with a nano sim card and have BL unlocked with root and pure nexus ROM. Any info would be helpful. Thanks in advance
Click to expand...
Click to collapse
Do you have google voice on the phone? If not, check APN settings.
I do not think I have google voice and I'm assuming APN is access point network if so is there a certain one its suppose to be? It was working and just stopped.
STIKID said:
I do not think I have google voice and I'm assuming APN is access point network if so is there a certain one its suppose to be? It was working and just stopped.
Click to expand...
Click to collapse
Maybe you have recently installed any apps that would cause the issue. I am with T-Mobile and don't know if some of the settings are the same, but you can check under cellular>access point names. Once you tap on the one that is selected, scroll down to "APN protocol:" and play with settings by setting it to IPv4, iPv6 or both IPv4/IPv6, saving after each change, calling your phone. If won't work, then try to reset network settings - could be under "backup and restore"
Still didn't help. Any other ideas? Could I get or download google voice and could that solve this issue?
STIKID said:
Still didn't help. Any other ideas? Could I get or download google voice and could that solve this issue?
Click to expand...
Click to collapse
Another person with totally different phone, had an issue few months ago and we found an issue which was google voice, but in your case, it seems something else. Did you get any OTA update recently? Also do you have Wi-Fi calling on?
Haven't had any update since the beginning of November for security update and do not have WiFi calling on
have you tried rebooting the phone? are you able to make any outbound calls?
I have tried rebooting. Removing sim and reinstalling sim. Everything works as for as text messages incoming and outgoing. I can call out just no incoming calls.
Is there an issue with the sim? You don't have "do not disturb" on, do you? Have you dug through the settings of your custom ROM to make sure some sort of call blocking feature isn't enabled?
No problem with my sim its brand new and have not messed with any call settings in my ROM that'd mess with phone setting and do not have the "do not disturb" setting on either. I did a lot of research last night and I was seeing that the nexus 5 also had something similar but was fixed in 4.2 I believe. Possibly could it be that I'm still on 6.0 and not on 6.0.1?
Does anyone else have Verizon and can tell me wat APN theirs is set to?
STIKID said:
Does anyone else have Verizon and can tell me wat APN theirs is set to?
Click to expand...
Click to collapse
APN: VZWINTERNET, MCC 311, MNC 480, APN type: default, dun, supl; APN protocol: IPv4/IPv6
Sent from my Nexus 5X using Tapatalk
Weird its exactly the same
STIKID said:
Weird its exactly the same
Click to expand...
Click to collapse
How about pressing "Reset to Default" on the APN menu? Settings/Cellular Networks/Access Point Name then tap the three dots on the top right.
Also, did you match the bootloader, radio, and everything else with your rom base? 6.0 to 6.0, 6.0.1 to 6.0.1.
Sent from my Nexus 5X using Tapatalk
I believe so everything I did was off the pure nexus forum and it was before anything about 6.0.1 was out so I'm pretty sure its all set to 6.0
STIKID said:
I believe so everything I did was off the pure nexus forum and it was before anything about 6.0.1 was out so I'm pretty sure its all set to 6.0
Click to expand...
Click to collapse
All things considered, you may want to flash stock, root, then put on Pure Nexus again and see if that issue is still there. If no one else is having the issue, it's gotta be something that can be easily resolved on your end.
Sent from my Nexus 5X using Tapatalk
is it possible that when I flashed it, I also flashed a vendor.img could that have made this happen if it doesn't the right one?
your best best would be to flash to stock then see if the issue persists, if not, flash your rom then check again, if the issue crops up again after flashing your rom you will then know where your problem lies.
Flash back to stock last night issue was still present. Chatted with Verizon this morning and the rep said it was my sim card. Some how it became inactive. So went to Verizon the store got a quick this isn't a Verizon phone told them its a Google phone that will work with Verizon and them activated a new sim and now its working. Thanks to all that tried to help me try and fix it.

has anyone figured out the advanced calling problem with rooted phones?

it keeps telling me i have it, but can not activate it.
i just kdz-d back to stock rom. advanced calling is still not working.
update. after making several phone calls and restarting the phone a few times, the advanced calling came back on stock.
update 2. after making sure i had advanced calling on stock, rooted it with low effort root and the advanced calling stayed. it was the root img from this thread. http://forum.xda-developers.com/verizon-g4/general/vs986-rooteddebloated-t3256814/page58.
i am going to try to flash the pure lg on top of it.
update 3. i did a dd of pure lg (low effort method) on top of the other rooted image and maintained advanced calling. it's a bit cumbersome, but the only way i could get it to work.
update 4. more problems. advanced calling is turned on but there is no data during the call. something is still screwed up.
update 5. flashed back to the previous rooted image, and i have data while calling as well as video. the problem is with the pure lg. also, lg backup didn't work on that.
Kdz back to stock (13b).
Set your phone up like usual.
Get advanced calling activated and make a test call to make sure it's working.
I install all of my apps and set everything up just like I want it.
Then extract your own system image, inject root, then flash the rooted system image. It should keep advanced calling functioning. Your using your own system.img not someone elses. That's why it works. Its worked for me and everyone I know that's tried it.
If you don't know how follow this thread:
http://forum.xda-developers.com/g4/general/lg-g4-100-root-success-directives-root-t3180586
Good luck.
I went to the Verizon site, removed advanced calling, waited a few minutes, then added it back again. It's been working for me ever since.
How did you deactivate/activate from the Verizon website? I can't find it
harpdoc said:
How did you deactivate/activate from the Verizon website? I can't find it
Click to expand...
Click to collapse
"My Plans & Services" --> "Manage Products and Apps"
Remove HD Voice from your account. Then add it back a few minutes later.
harpdoc said:
How did you deactivate/activate from the Verizon website? I can't find it
Click to expand...
Click to collapse
My old G4 bootlooped on me so I'm in process of setting up my new refurb. I believe LGDMSClient must not be blocked for you to enable hd voice. This will also enable ota's, but you should be able to disable it again right away.
That seemed to do the trick for me anyway. I was adding and removing hd voice on the website to no avail until I unblocked LGDMSClient, and then bang, the hd voice option was there.
I had Advanced Calling on my original rooted G4 but after it bootlooped, I couldn't figure out how to activate it on my replacement until today. I can confirm that what finally worked was going to the VZW website to deactivate AC, unfreeze System Updates (aka LGDMSClient), reboot, activate AC on my phone, reboot. I have the latest My VZW installed and RootCloaked.
MrTallboy said:
"My Plans & Services" --> "Manage Products and Apps"
Remove HD Voice from your account. Then add it back a few minutes later.
Click to expand...
Click to collapse
This worked for me with a rooted VS986 on 13B. Thanks MrTallboy!
SoCalNewb said:
This worked for me with a rooted VS986 on 13B. Thanks MrTallboy!
Click to expand...
Click to collapse
Unfortunately, after several attempts, this has still not worked for me.
I'm convinced that it will eventually, but it's becoming defeating. Not sure what the actual issue is!
pkopalek said:
Unfortunately, after several attempts, this has still not worked for me.
I'm convinced that it will eventually, but it's becoming defeating. Not sure what the actual issue is!
Click to expand...
Click to collapse
I have a VZW LG G4 and had the same exact problem. After scouring the XDA forums for like ever, I also threw my arms up in the air admitting defeat. Not completely falling into submission, I decided to give it one more shot and called my wife. As I had her on the phone, I tinkered with the option button in the top right of the screen and noticed that the "Noise Suppression" box was checked. I unchecked it and BAM!!! All is well. That is what did it for me. I thought I'd share. Good Luck All.
1NOLASaints1 said:
I have a VZW LG G4 and had the same exact problem. After scouring the XDA forums for like ever, I also threw my arms up in the air admitting defeat. Not completely falling into submission, I decided to give it one more shot and called my wife. As I had her on the phone, I tinkered with the option button in the top right of the screen and noticed that the "Noise Suppression" box was checked. I unchecked it and BAM!!! All is well. That is what did it for me. I thought I'd share. Good Luck All.
Click to expand...
Click to collapse
That just seems like such a bizarre/obscure feature. Maybe noise suppression isn't 'available' in advanced calling, and that's why?
I'll give that a shot. I'm gonna put the G4 up onto 27c -- but I'm not sure if I can KDZ straight from 13b to 27c. I don't want to wipe everything out -- so I figured I'd try to find out the answer first.
I had the same issue. What worked for me was first make sure that you have advanced calling activated on your account. Then I kdz'd back to stock. I went through the normal setup. I verified that I still had advanced calling on my account. I went into settings and clicked on advanced settings and then clicked on activate and when it was greyed out I factory reset the phone. When I went through all the normal setup again advanced calling was working.

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