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Hi everyone!
I have had horrible audio through the 3.5mm jack. The audio sounds distorted and you cannot hear the words, just muffle. The bass on the other hand is overpowering. It sounds like the headphone jack is not plugged in all the way but it is. This happens with everything including youtube, movies, music, and even games. It's definitely not the headphones as both pair of headphones have the same problem and sounds just fine on my Evo 4g and pc. I have tried low audio hack, voodoo support, flashing new kernel and new rom, and wiping phone completely. Has anyone else had this problem? Anybody know of a fix? I love this phone except for this. If I can't get it figured I will have to sell it.
Thanks, Forrest.
ionsof said:
Hi everyone!
I have had horrible audio through the 3.5mm jack. The audio sounds distorted and you cannot hear the words, just muffle. The bass on the other hand is overpowering. It sounds like the headphone jack is not plugged in all the way but it is. This happens with everything including youtube, movies, music, and even games. It's definitely not the headphones as both pair of headphones have the same problem and sounds just fine on my Evo 4g and pc. I have tried low audio hack, voodoo support, flashing new kernel and new rom, and wiping phone completely. Has anyone else had this problem? Anybody know of a fix? I love this phone except for this. If I can't get it figured I will have to sell it.
Thanks, Forrest.
Click to expand...
Click to collapse
Maybe your phone needs repair? I being a audiophile owning Several Sennheiser headphones know the E4GT audio isn't all that... but it isn't as bad as your stating. goto sprint store plug ur headphones into there display version of the E4GT and see if it still persist. If it does, get some new canns.
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
How did this turn out? I have recently been using my E4GT for podscat daily via bluetooth and a pair of Sennheiser HD205 Headphones using Pocket Casts and only recently has it started it was sounding great prior to this week. Very scratchy and seems like it does not have enough power to drive the drivers? The Bluetooth Headphones seem to sound fine.
I also plug the Headphone jack to my Home Theater and wonder if this damaged anything?
I have not done a complete factory reset yet as this will be my last result. It is a stock E4GT rom and not rooted.
Not sure how long the warranty is on these phones?
Any ideas?
Thanks,
Mark
ionsof said:
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
Click to expand...
Click to collapse
Even if there wasnt a problem with your phone it would still sound distorted through a pair of Beats.
I agree Beats would not be a good test for the headphones. Way bass heavy and probably distorted.
ionsof said:
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
Click to expand...
Click to collapse
IF you have TEP you can go into a repair center and they could just replace the headphone jack, and it doesnt matter if you rooted cause sprint has no poicly against it.
Thanks I did call Sprint support and she suggested the same thing. The phone is still under warranty and she said they can look at the jack and if they are unable to repair they will get me another phone. I was hoping it was something Software related but I just did a hard reset and same problem. I use my headphone everyday for Podcast other wise I would not worry about it to much.
Thanks for the reply,
Mark
tprince1225 said:
IF you have TEP you can go into a repair center and they could just replace the headphone jack, and it doesnt matter if you rooted cause sprint has no poicly against it.
Click to expand...
Click to collapse
Since when is there no policy against it? I've always heard some of both, and even that certain techs won't work on it if it is rooted. I feel like it's always better to take it in stock, but that may just be my paranoia, who knows.
Sent from my SPH-D710 using Tapatalk
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
I called Samsung and that was an experience within itself.
I spent like 30 minutes on a chat session with tech support. I explained everything and the tech probably in India was going through a script. I explained early on I tried 4 different sets of headphones and did a Hard reset to eliminate and software conflicts. I figured a smart person would know that I went through all the typical measures. I did not even think of it but I may have been conversing with a Bot?
About 20 min into it the tech asked me if I took the battery out and reset the phone. LOL. Obviously reading from a script. He insisted that I take the phone to the store and try a pair of Samsung Headphones. After insisting over and over I finally went and got my Samsung earbuds and it was doing the same thing, finally he gives me another number to call for galaxy support. What a waste of time. After speaking to Galaxy Helpdesk I was well on my way to a RMA and shipping label.
So I shipped it back to Samsung today. Trying to activate a regular feature phone now so I will have a phone meanwhile.
Nothing like 15 or so years ago. I rememebr at that time I was with AT&T and if I had phone problems the next morning I had another phone at my door. I guess things have changed so much and the carriers let the OEM's deal with it of course unless you boot for the TEP fees? By paying for my original purchase with American Express they double the OEM warranty so I would assume that means I have two years now.
If you don't have TEP, you have to pay a convenience fee to have it repaired or replaced at the store. Don't blame Sprint that you chose to not have TEP. Basically, it's Sprint (or any carrier's) way of keeping plan prices low. By forcing customers to either pay Sprint for convenience (8 a month, or minimum 35 for a service visit) they get to keep the plan price. As a rep, I feel like TEP shouldn't be optional. If you had to sit there and listen to people complain all day that they have to pay for a repair (when they opted out of TEP), you would agree with me.
As for rooting, M&P says that we have to work on the device, or exchange it, even if it is rooted. Since customers don't know that, most techs won't both with it. If the customer screwed up their phone by rooting it, the metrics hit the store takes from doing the exchange isn't fair to the store personnel. If a customer is kind and polite, it's probably a different story for most stores
Yes I agree, I have been thinking of this the last couple days.
I understand the mess it would make if they had to handle all the warrantys for the OEM's. Unless they could turn it into a profit center by being paid by the PEM's to handle the repairs and warranty like a car dealship does. I think the OEM's are not interested?
My biggest conceren was the lady over the phone in customer service that told me your phone is still in warranty just take it to one of the repair sotres and they will take care of you by either repairing or replacing the phone. This built up a expectation of superior customer service only to be told at the store that we do no deal with OEM warranty but I can fix it for you for 37.50. Again I am a strong supporter of Sprint a long term stock holder. So I don't let these things get to me but I do observer what a typical customer would feel and I can tell you they would have walked out and went straight to AT&T or Verizon. Granted they would deal with the same issues there if not worse.
The rest of my experience has been short of exceptional with them assisting me to configure another phone to use in the short term. One of the phones would not go into program mode and they assisted me very professionaly and friendly.
My only snag is the builtup expectation only to be told something totally different.
My other concern is if they are not a certified warraty repair even though I pay the 37.50 for the repair. I would think this would void the OEM warranty if they opened it and saw repairs made?
Thanks,
Any update on this?
I am having the same problem BUT it's not the jack!! I can connect my phone to my car aux and it's fine.. Only sucks when using the headset. It also is like a EQ is turned on and it's blocking the mid range (only with the headset!!!!). Seems like software not hardware. Did you notice the same thing? Did you get this fixed?
mmorrismm said:
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
Click to expand...
Click to collapse
Any update.. I have the same issue BUT...
All,
I am now having the same issue BUT I can confirm that IF I connect to my car AUX or some other amp it works fine!!! It's only a problem when I connect to headsets!! Not only that it seems to be like their is an EQ effect causing the mid range and voice freq. to be cut off (I can listen to music and all is normal but the singers voice is gone (nulled out). Again this ONLY happens with headsets not an amp or AUX.. Very odd and must be something software NOT hardward like the connector etc. BTW that's with either 3 or 4 contact headsets!
HELP!
mmorrismm said:
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
Click to expand...
Click to collapse
Same Problem
gohuge said:
All,
I am now having the same issue BUT I can confirm that IF I connect to my car AUX or some other amp it works fine!!! It's only a problem when I connect to headsets!! Not only that it seems to be like their is an EQ effect causing the mid range and voice freq. to be cut off (I can listen to music and all is normal but the singers voice is gone (nulled out). Again this ONLY happens with headsets not an amp or AUX.. Very odd and must be something software NOT hardward like the connector etc. BTW that's with either 3 or 4 contact headsets!
HELP!
Click to expand...
Click to collapse
I too am having the same exact problem. Sounds works fine in my car via aux, works fine at my desk via normal speakers and works fine on my portable speakers. But each time i connect it to a headset both 3 and 4 contact heads it messes up. The midrange sound is missing when playing clear audio (MP3) and it is really distorted when playing songs via youtube and such.
I have tried all the following with no luck:
I have opened the phone physically examined the headphone jack
I have reset/restored the firmware.
Installed CM10 b2 and tried to see if somehow it would cause the audio drivers to become unstuck.
Installed CM10 b2 and added Team Ac!d samsung sound drivers to see if that would work.
[/LIST]
Some background info: was running CM10 b2 with the team Ac!d version 4 drivers flashed. (they did not work for me at all)
When i reverted back to the Official Samsung EL26 rooted rom i noticed the problem when i attempted to play a song via youtube.
I hope someone else has some insight into this problem.
best of luck to all of you.
It's a hardware issue... It's the jack and the assoicated module/circuit it's attached to. I pulled my phone apart and did some looking. Once I realized it was part of a circuit I knew what the issue was. I've seen this kind of design in other electronics I've worked on in the past. The circuit is there to detect if what is plugged in is a headphone vs. an amp etc. If you ever noticed when you set the volume at one level with the headset then unplug it and plug into an amp the volume level change/isn't the same. That's what the circuit is designed to do (reduce vol. level when a headset is detected so it doesn't blast your ears off). Once I determined this I brought the phone to Sprint and told them what the problem was and explained it they tested then took my advice and changed the modular headphone assembly and that fixed it. Any I didn't even charge Sprint for my tech time!
thebomber123 said:
I too am having the same exact problem. Sounds works fine in my car via aux, works fine at my desk via normal speakers and works fine on my portable speakers. But each time i connect it to a headset both 3 and 4 contact heads it messes up. The midrange sound is missing when playing clear audio (MP3) and it is really distorted when playing songs via youtube and such.
I have tried all the following with no luck:
I have opened the phone physically examined the headphone jack
I have reset/restored the firmware.
Installed CM10 b2 and tried to see if somehow it would cause the audio drivers to become unstuck.
Installed CM10 b2 and added Team Ac!d samsung sound drivers to see if that would work.
[/LIST]
Some background info: was running CM10 b2 with the team Ac!d version 4 drivers flashed. (they did not work for me at all)
When i reverted back to the Official Samsung EL26 rooted rom i noticed the problem when i attempted to play a song via youtube.
I hope someone else has some insight into this problem.
best of luck to all of you.
Click to expand...
Click to collapse
hello all...
i'm looking for some help. a couple of days ago my VZ's GNex speaker stopped working. it occured on my way home. my son was watching a cartoon on YouTube and the audio was streaming through my cars head unit via BT. everything was fine. when i turned the car off...the audio didnt transfer to the speaker...as it usually does.
since then...no notification sounds...no ringtones...NOTHING!!!
my headphone jack works fine. my earpiece (for listening to calls) works fine. the phone is ok...except for the speaker.
i am on CM9 running Francos Kernel.
i pulled the battery and rebooted. nothing. i relouded an back up (one that i knew everything was fine)...NOTHING!! i played with every single setting i know...nothing!!
my question is. is it hardware or software? and how do i find out. if its software...then maybe i can fix it...but if its hardware...i think i am going to need a new phone.
any body else encounter this problem? any fixes??
thanks!
so a quick update:
i started all over...went back to 4.02 using the GNex ToolKit...NOTHING!!!
speaker is still not working!!!
so i guess i'm going to head into a VZ store today...
alright...so here is my final status.
i called VZ last night and explain the situation. they transferred me to Asurion, who basically didnt do anything for me. except try to get 100 bucks from me to get a replacement. so after 30mins of a heated conversation...they basically said...we cant do anything...so go talk to VZ.
so i called VZ...and they transferred to Tech Support. and after a 30 second conversation (with the best tech support guy EVER!!) he said...we'll be sending you a replacement phone. should be here tomorrow.
i know that doesnt fix the issue...but i guess its a manufacturer defect...
long story short...i'm getting a new phone tomorrow to fix my speaker issue...
So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
i expect there will be a few replies here with the various other threads already on this subject but i will say that my Oreo and my Ram truck with Uconnect has only one issue and that is the song information for things like Pandora dont update and generally stay on the initial song played.
other that issue i make and receive calls and text via the stereo with no issues. maybe its varies with other car makers product but with Uconnect it works as expected.
i also assume you have tried having both products for the device and re-pair?
kolyan said:
So now that Oreo has been out for some time and there is still no fix insight for BT issues on nearly half of productions cars today. As a consumer, what can one do? I mean my phone is basically a paper weight inside a car, its against the law to use it without BT, and it basically creates a hazard situation when it randomly stops working while driving. In a few weeks I am headed to a trip where I'll be driving for many hours daily for over 1 week. I obviously need a functional BT since I use it for directions and calls.
I understand bugs happen, but as far as I know this bug is 4 month old since first release of DP......knowing Goggles attitude not giving a fck, this could last months as it did on 7.1
Isnt this reasonable, if device is under warranty manufacture must either replace it or provide a full refund? Thats how it worked with every since piece of electronics I have ever returned under warranty
Click to expand...
Click to collapse
No issues here currently
Metadata does not update is one of my issues too. I noticed that there are many random issues. Sometimes it works 100%, other times it doesn't connect at all or disconnects while driving
Most modern cars have problems. I know it doesn't work on all BMWs , then I saw many repotting the same on Audis, VWs, Hondas, and Toyotas. All reported cars are like 2013-1014 and up
Repairing doesn't fix anything
Major hardware issue with Google Pixel...stop wasting time resetting phone.
Hi,
Google Pixel phone has serious Bluetooth incompatibility issue and the company keeps saying as long as it can connect to at least one device it is not their problem. After six months of struggling of factory resets and replacement under warranty the support team did acknowledge to me that it is a major hardware problem that it cannot communicate with other devices, especially car audio system. Nothing can be done whatsoever to fix the matter.
As part of industry standard it is common practice for Bluetooth connection to not have an issue, especially for a smartphone costing $700 plus. As a standard operating procedure, a hardware compatibility problem should have been checked before selling such defective phones. I wonder what is it that they check as part of quality assurance from Google brand.
I had been using three generations of iPhones before, a Samsung Galaxy S7 edge with my 2013 BMW 528i before switching this poorly made device. Often times, rather each time I reached out to the Project Fi support, every team member asked me to go get the car upgraded. I have had my car inspected under the four year free warranty, however now it would cost me hundreds of dollars to get another diagnosis. I recently tested iPhone 6 with iOS 11 and also iPhone 7 from a friend. This same friend told me that cars are specifically made to be compatible with iPhones on purpose or the car OS is tested for iPhones alone. That does not sound logical to me, since my car is four years old and the other newer phones can talk to it without a flaw.
It shows clearly that Google is not interested in the phone business when there are so many users complaining about one of this fundamental features of what is expected from an advanced smartphone.
I request your help in getting this word out so users stop buying a substandard device based on brand name.
Viswanath
its not just OEM radios, my Kenwwod Excelon wont connect to Padora/Spotify anymore
*Unable to post on software development due to limited posts*
Hi all, hope your well
My Eonon Ga6153f has been slow since I first got it.
Eonon have sent me numerous update files throughout my warranty period and there after but still no speed improvement
I decided to install a custom 'Malaysk' 5.1 firmware 1024x800 RK3188, this was whilst the car engine was off, it failed multiple times and I found out that the system was looking for a 'dupdate.img' not 'update.img'
So I renamed the file and it was going well however my car battery died during the installation and the head unit just cut off. I believe the head unit is now hard bricked.
All i get now is a black screen. I've tried booting into recovery as advised by eonon by holding reset and power etc.. But no luck. The dvd ejects and the head unit lights do come on when letting go of reset for 1 second but that's it.
I've tried using sd tool to load the stock eonon firmware on it but no luck. I've also had the img file on USB aswell but still nothing when switching the unit on
I've also tried rockchip batch tool by connecting head unit to the computer but rockchip cannot find the device? (Windows 10)
Am I doing something wrong? Any solutions?
I've spoke to eonon and they can't do nothing as I'm out of my warranty period and they are only willing to offer 10% off a brand new unit which still would cost me £280 which I reallly do not want to spending again
I've been driving without a stereo for 2 months now! Boring journeys everyday. Hope someone can help!
(P.s i am based in London, UK if anyone would like to come help me out)
Anyone???
Hello there. I have upgraded the board from my Eonon KBT navigation from 4c/2gb/7.1.2 to 8c/4gb/android 10.
How can i root it, or if its an alternative software from malasyk/hal9k that can i use?
I kept searching, but i only found alternatives for Android 9.
Which board did you end up with for your upgrade? I also have an old Eonon unit (GA8166A for BMW X5 E53). I believe it is a PX3 board - MTCD KBT 2.61.
Hey. I bought this one : https://www.aliexpress.com/item/32814725689.html?spm=a2g0s.9042311.0.0.27424c4dUrIXPN
Ordered via DHL (extra pay), but asked the seller to put a price tag of 10$, because DHL wouldn't take any commissions for under 10$ final price ).
It was plug and play with 2 day transport from China to Romania.
Nice - thanks for the super quick reply. I understand I need to flash the MTCD to MTCE with the correct KBT firmware before installing the new px5 board.
Did you manage to find an up to date version of the MTCE KBT firmware? Once again thank you - I really appreciate your input.
Nope, i didn't installed other MCU.
I did try a HA 3.41 version, but screwed my navi completely, even if i tried to make everything again in factory settings.
I did leave my default MCU (that came with the navi, KBT 2.61), and worked flawlessly.
I did saw your post now, about the Bluetooth problem. I have EXACTLY the same problem since i got it, and only in the cold weather. So, i guess its something about Eonon afterall.
I actually got tired of the bluetooth connection and i didn't conected it anymore to my phone.
Thanks - and no BT/WiFi issues? The reason I want to change the board is intermittent BT/WiFi.
Refresh this thread, i edited my last post )
So, the board will not save the BT issue.
Actually, i regret buying this px5 board because i think i would have been better with another navi.
Don't get me wrong, its a big difference from PX3 to PX5, but it would have been a bigger one to PX6 )
I saw some variants from XTRONS and JOYING, decent price, but with PX5 also. I want to get a PX6 if possible, to make it even faster.
Interesting. In my case it seems to be temperature related. Below 10 degrees or so the BT will not work. Eonon suggested to enter factory settings and set the BT to WQ_BC8. Did not work.
But when the unit is warm after driving for 10 min or so it seems to work. That is if I set BT to WQ_BC8 and then restarting the unit. After parking the car overnight the problem is back. All the paired devices are gone and the unit does not show up when searching for BT devices.
Maybe a different BT module (i.e USB) would solve the problem. WiFi works all the time.
Yep, wifi works without fuss.
BT, exactly your problem. Devices gone, no pin, no name, unsearchable.
Probably a different module to integrate on the motherboard, but i don't think its that easy to switch, i have no ideea. I will search!