My original device had an issue with charging 2 months ago. Connector would only work in one direction. That ended up with USB charging not working at all and SMOKING hot connector. Headphones didn't work and no connection to PC.
Got replacement obviously. Thought all was well till I tried the headphones adapter. Didn't work. Got new adapter which didn't work either. (Works fine in my Chromebook).
So now ready for factory reset (AGAIN) to verify faulty device/port.
Are these ports/connectors an issue for us? Don't see too many complaints here.
Looks like issue connecting to PC also...
Sent from my marlin using XDA Labs
akenis said:
Looks like issue connecting to PC also...
Sent from my marlin using XDA Labs
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Haven't heard of this. You most probably have a connector/ usb board failure and contacting google will result in a replacement. Sounds like only the power leads have survived, with the data ones dying somehow.
akenis said:
My original device had an issue with charging 2 months ago. Connector would only work in one direction. That ended up with USB charging not working at all and SMOKING hot connector. Headphones didn't work and no connection to PC.
Got replacement obviously. Thought all was well till I tried the headphones adapter. Didn't work. Got new adapter which didn't work either. (Works fine in my Chromebook).
So now ready for factory reset (AGAIN) to verify faulty device/port.
Are these ports/connectors an issue for us? Don't see too many complaints here.
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Click to collapse
Do you mean, only one side of the USB-C cable can charge your device? Like if you turn it upside down it doesn't charge, but when you flip it back up it does? Only asking as I have that issue and Google doesn't seem too bothered as I've been waiting for their engineers for over 3 weeks now to reply.
This seems to definitely be a problem. I've actually seen a lot of people talk about similar issues. I just got a replacement about a month ago due to my phone not charging with a USB C to C. It wouldn't connect to a computer right either. If you have a second phone with the same issue, unfortunately, I would suggest having Google replace it as well. Request a brand new phone this time letting them know you have the same issue on a replacement. Not sure if a brand new one will be better, but worth a shot. My replacement so far has been great.
Good luck
Anony58 said:
Do you mean, only one side of the USB-C cable can charge your device? Like if you turn it upside down it doesn't charge, but when you flip it back up it does? Only asking as I have that issue and Google doesn't seem too bothered as I've been waiting for their engineers for over 3 weeks now to reply.
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Yes on my first device, the initial symptom was no charging. Then flip the C connector upside down and it would charge. That situation seemed intermittent. Eventually no charging at all and everything got smoking hot with crispy burn smell at Port.
Sent from my marlin using XDA Labs
gettinwicked said:
This seems to definitely be a problem. I've actually seen a lot of people talk about similar issues. I just got a replacement about a month ago due to my phone not charging with a USB C to C. It wouldn't connect to a computer right either. If you have a second phone with the same issue, unfortunately, I would suggest having Google replace it as well. Request a brand new phone this time letting them know you have the same issue on a replacement. Not sure if a brand new one will be better, but worth a shot. My replacement so far has been great.
Good luck
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Yes replacement is on the way. I didn't think to ask for new device. I assume it will be a refurb.
Sent from my marlin using XDA Labs
I am having the same issue the other night would not charge at all woke up in the morning at 5% went to bed it was at 45% not sure what's going on the night after that plugged it in was flashing charging then not charging so I flipped over to the opposite side plugged it in and it started charging I have not had an issue since then...
Sent from my [device_name] using XDA-Developers Legacy app
akenis said:
Yes on my first device, the initial symptom was no charging. Then flip the C connector upside down and it would charge. That situation seemed intermittent. Eventually no charging at all and everything got smoking hot with crispy burn smell at Port.
Sent from my marlin using XDA Labs
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Thank you for confirming. That's exactly what I am afraid of - I don't want to risk my device to get really hot, start smoking and perhaps even blow up. I'll go ahead and try my best on discussing my options with Google and to get a replacement.
Related
Hey guys, I have a question regarding your Samsun GNex charging cable. I woke up this morning after plugging my phone in last night to find that it was at 20% battery and the cable was not being recognized. After I jiggle the charger, the phone occasionally and fleetingly recognizes the cable but quickly loses the contact. When I tried to charge the phone with a different cable (my Kindle Fire charger), it worked without any issue.
Has anyone experienced similar failures of their cable in this manner? It worked the night before without any issue but now it is giving me problems. The cable is not visibly damaged, and I am careful with my devices/accessories so I do not believe that the problem is from my carelessness.
Finally, I got this phone from the Verizon store, would I take the cable to them or to Samsung to get it replaced? I hesitate to go to VZW because I don't want them to see that my phone is rooted (in case they ask to plug it in in front of them).
Thanks!
Yes I have the same problem I don't know if its just that they (Samsung) shipped out the wrong charger cables or what but I Use my Brothers cord for his Droid 3 and it works flawlessly snug and all..
Sent from my DROID3 using xda premium
waco2hot33 said:
Yes I have the same problem I don't know if its just that they (Samsung) shipped out the wrong charger cables or what but I Use my Brothers cord for his Droid 3 and it works flawlessly snug and all..
Sent from my DROID3 using xda premium
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Yeah, it worked fine until today, so I don't know if it was because they sent the wrong cord. Oh well, I will get in touch with Samsung about it.
*******Update******************************
My original cable has not suddenly started working again. it now charges and transfers files which is good because my Chinese knockoff cable had a loose fit on my phone.
Has anyone experienced similar failures of their cable in this manner? It worked the night before without any issue but now it is giving me problems. The cable is not visibly damaged, and I am careful with my devices/accessories so I do not believe that the problem is from my carelessness.
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Same problem here. I bought my phone around Dec 21st and just 2 weeks ago the original cable refuses to charge the phone. It also didn't allow me to transfer files to my phone. I currently have 2 new cables. One cable is from www.monoprice.com and one is from www.cellphoneshop.net (China). Both of the "backup" cables work fine as well as one of them being 8 feet long. (makes it that much easier to plug in at the library sometimes.)
FYI - my original Droid Eris cable crapped out after about 4 months so it does not surprise me. What I would like is a good backup wallwart to use at my office. The phone charges so much faster with the ac adapter.
Solid USB cables are cheap (also recommend monoprice.com) so its not a huge deal, but wish they'd last longer.
Mine's still going strong at this point.
I'm still using my Blackberry cable.
I love monoprice, why spend 150 on HDMI when you can get it for 5. I got in touch with Samsung and after some discussion they had me send my old one in (they paid for shipping) and they will send a new one. I was a bit annoyed that I had to send the old one since it was a hassle, but oh well.
Sent from my Galaxy Nexus using Tapatalk
I think I mite got a bad charging port. Is there a way to fix it or is it time to upgrade?
Is it just when your charging your phone or is it every time you plug your USB cable in? Have you tired different cables? i thought that same thing too and it turned out to be a bad cable.
Coming from the htc family, do the s2 charge ports seem to hold up better\longer?
woody296 said:
Coming from the htc family, do the s2 charge ports seem to hold up better\longer?
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My wife and I have had our E4GT for eight months now without any issues. I've had several other Samsung phones in my many years and never had any build issues.
Lol I even ran over my wife's phone once! Other than a few scratches there were still no issues.
mrwright83 said:
I think I mite got a bad charging port. Is there a way to fix it or is it time to upgrade?
Click to expand...
Click to collapse
I'd try a new cord first. If that doesn't work go ahead and upgrade but send me your E4GT.
I've tried everything. I guess i can try to buy a new charger to make sure, before i jump ship
Sent from my SPH-D710 using tapatalk 2
Hathorne oftsmte
Have you tried the USB cable to the PC and see if that works. If you have bought a off market charger or so, then there can be issues. Try a blackberry USB cable if you have it and see if that works. Those cables are pretty good.
mrwright83 said:
I've tried everything. I guess i can try to buy a new charger to make sure, before i jump ship
Sent from my SPH-D710 using tapatalk 2
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Worst case scenario: Port is shot and gets no charge whatsoever = call for insurance replacement.
The port is integrated to the mainboard inside so there is no "fixing" just the port, even local cellphone repair shops won't touch it. If your phone is insured they should replace it. When I WAS with T-Mobile they replaced mine free no questions asked b/c it had been in a flood. Phone was still 99% functional other than the fact it could not charge b/c the port was shocked out. Hope this info helps
mrwright83 said:
I think I mite got a bad charging port. Is there a way to fix it or is it time to upgrade?
Click to expand...
Click to collapse
Have you gone to a Sprint service center???
Had the same thing happen to me a couple of months ago. Took it to Sprint and had a tech look at it. Got it replaced the next day.
Sent From My Galaxy10.1 Class Starship....
modifidious said:
Worst case scenario: Port is shot and gets no charge whatsoever = call for insurance replacement.
The port is integrated to the mainboard inside so there is no "fixing" just the port, even local cellphone repair shops won't touch it. If your phone is insured they should replace it. [/!QUOTE]
No fixing it? If the port was just over stressed you can pretty easily solder any broken pins back on... if the port is completely shot its not that that hard to lift the broken one and replace it with a scavanged micro USB port... I just replaced a busted HDMI port on an Xbox, same principal....
Sent from my SPH-D710 using xda app-developers app
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Not having a single problem with it charging, just surprised you can easily move the cable when plugged in from left to right or up or down, tried 4 different cables, all the same, is this just normal for micro USB to prevent it from being broken by a yank? Thanks in advance.
mrt19872 said:
Not having a single problem with it charging, just surprised you can easily move the cable when plugged in from left to right or up or down, tried 4 different cables, all the same, is this just normal for micro USB to prevent it from being broken by a yank? Thanks in advance.
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Same thing for me as well. Doesn't really bother me.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I noticed it immediately but I'm trying to ignore it.
Alright so apparently it is normal? Just bothers me as on my Note 2 I eventually had to end up wrapping the charging cord around the phone to hold the charging cord in the port otherwise it wouldn't charge at all (port got SUPER loose), and didn't want that to happen again.
I guess maybe there is "play" in it so that if someone does yank the cord it doesn't just snap off inside, but I have no idea, glad to know I'm not alone though and apparently it is the norm for the Note 4.
Doh, just noticed we can always use the warranty @ AT&T stores to exchange\swap out for up to an entire year, I was paranoid as I thought I only had 14 days and after that it was in Samsungs hands (people that have to deal with Samsung's support seem to end up very unhappy) so I'm far less stressed about it now. I still am considering a Squaretrade warranty, anyone here used them? I keep hearing good things but wasn't sure if they are worth it, but most people seem to get a new phone even if water damaged\broken with 2 days. Anyone here have experience with Squaretrade?
For the last week device has wonky charging. Wouldn't even notice stock c to c cable plugged in. Would charge with a to c after reboot. Fast charge ok on c to c car charger. Then not, or only after reboot.
Google is sending a new charger, but that's not the problem. ( Just opened the last one the sent me before previous device started smoking). Finally got home after 2 weeks (hurricane). Tried several chargers/cables. Plug in a reboot
Will talk to PC for file transfer and such.
No alarm this morning. Was on charger when I went to bed. Guess it shut down by itself at 100%.
Had that quick bug a few weeks ago...noticed battery saver turned on by itself.
Any chance any if this is software with latest updates? Thinking this is my 3 rd device now with USB port issues.
Ohh...just checked. Headphone adapter not recognized.....AGAIN.
Google is good about replacing, but can't the fix that port?
Worst part....finally got my $50 Whitestone done installed. So now I have to order another replacement kit for the replacement Pixel 2 XL.
Clean the connector. That is often all it is.
Give it a small spray of electrical cleaner...
I had the same problem. They installed a new motherboard in the device and gave it back to me.
Thanks for input.
Gave it a few shots of deoxit contact cleaner and some light cleansing with small toothpick.
Seemed to work for a little bit. Then random reboots while plugging in various chargers and cables. One option even caused it to boot when plugged in.
Headphone adapter only worked 1 out of 50; tties.
Did you recently upgrade to Pie?
I had this exact problem as well.
It started when I upgraded (stock).
Spoke with Google rep and they know about the issue.
Downgraded and the issue persists.
Seems like the software update is breaking internal hardware?
Had to RMA mine.
Possible bad cable or non USB PD compliant powered source or cable fried something in the charge circuit? Maybe invest in a USB-C power meter.
Just finishing up setup on replacement device before RMA of defective device. But.....
Factory reset, and it works fine!!!!!
Normally they make you do that before sending a replacement. But in my case phone wouldn't even charge with phone off. How can any kind of software be a culprit if the is isn't even loaded????
I just got my replacement. I had usb hardware failure. Tried three cords and two computers and would only charge. Replacement fixed it
akenis said:
Just finishing up setup on replacement device before RMA of defective device. But.....
Factory reset, and it works fine!!!!!
Normally they make you do that before sending a replacement. But in my case phone wouldn't even charge with phone off. How can anyone kind of software be a culprit if the is isn't even loaded????
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sruel3216 said:
I just got my replacement. I had usb hardware failure. Tried three cords and two computers and would only charge. Replacement fixed it
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Hi guys, how long did the RMA take for you guys?
I have faulty speaker grill, they are replacing my device however I do not have any spare phone... need to borrow one from one of my friend, need an approximate time frame
If you can let me know, that would be great!
uggies said:
Hi guys, how long did the RMA take for you guys?
I have faulty speaker grill, they are replacing my device however I do not have any spare phone... need to borrow one from one of my friend, need an approximate time frame
If you can let me know, that would be great!
Click to expand...
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Once they received it it took 2 or 3 days and I live in Hawaii.
sruel3216 said:
I just got my replacement. I had USB hardware failure. Tried three cords and two computers and would only charge. Replacement fixed it
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Click to collapse
I had the same thing, sent mine for a replacement.
Hi, so Ive had my 7T for about 4 months and now it will not connect to my pc or Warp charge with the supplied cable that came with the phone. Mind you, Ive been babying this phone, but I was wondering if anyone else have had this problem and how did you go by getting a replacement.
Thanks in advance
tech_p said:
Hi, so Ive had my 7T for about 4 months and now it will not connect to my pc or Warp charge with the supplied cable that came with the phone. Mind you, Ive been babying this phone, but I was wondering if anyone else have had this problem and how did you go by getting a replacement.
Thanks in advance
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Click to collapse
That's unfortunate. Isn't there any way to get it replaced by OnePlus itself? Since it is only a few months? Sorry I'm not sure about the customer service of them but what about try contacting them once?
Sent from my OnePlus7T using XDA Labs
It happens to me all the time with every single device I've ever owned but interestingly enough hasn't happened with this device. Now it will since I said that and believe I'm gonna come back in here and blame you! Lol.
But all seriousness I don't know the cause. I have found that using a trimmed down qtip of some sort with a dab or rubbing alcohol to clean out the charge port on the phone and in the USB cable that plugs into the device. A lot of times you get pocket lint inside the ports without even knowing it.
If that doesn't work it is more then likely to do with one of the small pins on the USB C side that plugs into the device it maybe misaligned or even snapped off. And it will be a tiny piece!
Anyway hope I helped if not then time to buy a new one. Been there I know the feeling.
Take care brother
niyonsv said:
That's unfortunate. Isn't there any way to get it replaced by OnePlus itself? Since it is only a few months? Sorry I'm not sure about the customer service of them but what about try contacting them once?
Sent from my OnePlus7T using XDA Labs
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Yea I contacted Tmo, they said contact OnePlus. I contacted Oneplus they said call Tmo. So its the run around game now. Its some bull and the offical cord from OnePlus is $20 so I just may have to buy another one. Im going to put some heat shrink on both ends where the cord meets the connectors. Hopefully that keeps it from shorting out there again.
SICKMADE said:
It happens to me all the time with every single device I've ever owned but interestingly enough hasn't happened with this device. Now it will since I said that and believe I'm gonna come back in here and blame you! Lol.
But all seriousness I don't know the cause. I have found that using a trimmed down qtip of some sort with a dab or rubbing alcohol to clean out the charge port on the phone and in the USB cable that plugs into the device. A lot of times you get pocket lint inside the ports without even knowing it.
If that doesn't work it is more then likely to do with one of the small pins on the USB C side that plugs into the device it maybe misaligned or even snapped off. And it will be a tiny piece!
Anyway hope I helped if not then time to buy a new one. Been there I know the feeling.
Take care brother
Click to expand...
Click to collapse
Yea I figured it out, the part where the cord connects to the usb-c plug, its a short right there, if i twist the cord the Warp charge comes on. So Im going to buy another cord and just apply a couple layers of heat shrink to stiffen that part up more.
Thanks for the advice