Hi, so Ive had my 7T for about 4 months and now it will not connect to my pc or Warp charge with the supplied cable that came with the phone. Mind you, Ive been babying this phone, but I was wondering if anyone else have had this problem and how did you go by getting a replacement.
Thanks in advance
tech_p said:
Hi, so Ive had my 7T for about 4 months and now it will not connect to my pc or Warp charge with the supplied cable that came with the phone. Mind you, Ive been babying this phone, but I was wondering if anyone else have had this problem and how did you go by getting a replacement.
Thanks in advance
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That's unfortunate. Isn't there any way to get it replaced by OnePlus itself? Since it is only a few months? Sorry I'm not sure about the customer service of them but what about try contacting them once?
Sent from my OnePlus7T using XDA Labs
It happens to me all the time with every single device I've ever owned but interestingly enough hasn't happened with this device. Now it will since I said that and believe I'm gonna come back in here and blame you! Lol.
But all seriousness I don't know the cause. I have found that using a trimmed down qtip of some sort with a dab or rubbing alcohol to clean out the charge port on the phone and in the USB cable that plugs into the device. A lot of times you get pocket lint inside the ports without even knowing it.
If that doesn't work it is more then likely to do with one of the small pins on the USB C side that plugs into the device it maybe misaligned or even snapped off. And it will be a tiny piece!
Anyway hope I helped if not then time to buy a new one. Been there I know the feeling.
Take care brother
niyonsv said:
That's unfortunate. Isn't there any way to get it replaced by OnePlus itself? Since it is only a few months? Sorry I'm not sure about the customer service of them but what about try contacting them once?
Sent from my OnePlus7T using XDA Labs
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Yea I contacted Tmo, they said contact OnePlus. I contacted Oneplus they said call Tmo. So its the run around game now. Its some bull and the offical cord from OnePlus is $20 so I just may have to buy another one. Im going to put some heat shrink on both ends where the cord meets the connectors. Hopefully that keeps it from shorting out there again.
SICKMADE said:
It happens to me all the time with every single device I've ever owned but interestingly enough hasn't happened with this device. Now it will since I said that and believe I'm gonna come back in here and blame you! Lol.
But all seriousness I don't know the cause. I have found that using a trimmed down qtip of some sort with a dab or rubbing alcohol to clean out the charge port on the phone and in the USB cable that plugs into the device. A lot of times you get pocket lint inside the ports without even knowing it.
If that doesn't work it is more then likely to do with one of the small pins on the USB C side that plugs into the device it maybe misaligned or even snapped off. And it will be a tiny piece!
Anyway hope I helped if not then time to buy a new one. Been there I know the feeling.
Take care brother
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Yea I figured it out, the part where the cord connects to the usb-c plug, its a short right there, if i twist the cord the Warp charge comes on. So Im going to buy another cord and just apply a couple layers of heat shrink to stiffen that part up more.
Thanks for the advice
Related
Does any one have a same problem with their USB port being "too big" and cable being loose and not charging? This even happens to me with original cable ....
Sent from my Galaxy Nexus using xda premium
ive seen this happen by someone forcing the cable in the wrong orientation ... you might need to replace and or repair the port
I think its an issue with all Samsung phones. My gf galaxy s had a same problem ...
Sent from my Galaxy Nexus using xda premium
I am having the same problem with my Gnex.
Got no problem at all. Fits very good, charging correctly and I can even hold my Gnex in the air just by holding it at the cable (without fear, that it will drop ).
I'm having the same problem. I took it to the Sprint store and took it for 2 hours. When I came back they said the battery is fine and they cleaned out the charging port. He also said they won't replace it because it's rooted. I played dumb was like "Root? What does that mean" When the guy asked if someone did something to my phone I said my boyfriend did something but I didn't know what. I asked it it can be unrooted and he said maybe. Whatever. I'm unrooting it tonight and taking it back to get a new replacement since I'm still having issues with the port. When I get a new one I'm going to sit in Starbucks next door to root it. My boyfriend couldn't root himself out of a paper bag.
kenderella89 said:
When I get a new one I'm going to sit in Starbucks next door to root it. My boyfriend couldn't root himself out of a paper bag.
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Hahah, what a girl! ^^
BTW, I have no problems at all with my GNEX, but I think the microUSB port is too easy to break. After two years my old phone can not be charged anymore, because the microUSB port does not keep as the connector inside. I have to find a good position every time!
Make this
http://forum.xda-developers.com/showthread.php?t=1497881
Mine is okay for now, but I do worry about it because it feels kinda fragile. That's why I'm getting the official dock. It's expensive, but the fact that it uses pogo pins means I can save using the USB port for more important things.
I have a GSM Galaxy Nexus I bought used (so no warranty), and somehow the USB port got pushed in. This makes it hard to charge since the cables don't really make contact anymore. I can still charge it but I have to plug the cable in like 6 times until it finally makes contact to charge. So my question is, what can I do? Since its used I don't think it has any kind of warranty so I guess that's out of the question. If I opened up the phone to expose the motherboard, could I re-position the USB port to its correct position? What would you do if you were in my situation?
ArcticWolf91 said:
I have a GSM Galaxy Nexus I bought used (so no warranty), and somehow the USB port got pushed in. This makes it hard to charge since the cables don't really make contact anymore. I can still charge it but I have to plug the cable in like 6 times until it finally makes contact to charge. So my question is, what can I do? Since its used I don't think it has any kind of warranty so I guess that's out of the question. If I opened up the phone to expose the motherboard, could I re-position the USB port to its correct position? What would you do if you were in my situation?
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Reposition it yes.
Sent from my Galaxy Nexus using Tapatalk 2
Pics?
ArcticWolf91 said:
I have a GSM Galaxy Nexus I bought used (so no warranty), and somehow the USB port got pushed in. This makes it hard to charge since the cables don't really make contact anymore. I can still charge it but I have to plug the cable in like 6 times until it finally makes contact to charge. So my question is, what can I do? Since its used I don't think it has any kind of warranty so I guess that's out of the question. If I opened up the phone to expose the motherboard, could I re-position the USB port to its correct position? What would you do if you were in my situation?
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Here's a link showing how to repair it. It's for VZW gnex but should be similar.
http://www.ifixit.com/Guide/Repairi...zon-LTE-Micro-USB-Charge-Port-Main-Mic/9641/1
I would just get a spare battery and external charger and swap the batteries every morning. Im not too much of a soldering kind of guy so if you are, then best of luck opening it up and seeing what the problem is. You can also take it to a local repair shop or mail it into an online repair store and dont think the cost will be more than 40-50 dollars. But good luck and hope it doesnt get anymore damaged.
Sent from my Galaxy Nexus using xda app-developers app
if you look inside its no completely hollow theirs a little rectangle in the middle grab a pair of tweezers and pinch onto the rectangle and pull it back out
Hi guys.
Recently, I had to change out my micro usb charging port because the previous one stopped working. I don't know if it had to do with heat issues and messed up the soldering. Sprint said it was because of water damage, but I'm very very protective of my phone and have yet to have any contact with water in it.
When I got the piece, I figured that I would make a video on how easy it is to replace the piece. I've never contributed to this site, so I figured I'd like to do something
I ordered the flex piece from this site for $11.
http://phonepartsusa.com/product-ty...te-2-l900-charging-port-flex-cableflx-sam-681
Never done something risky like this before, but it sure was rewarding getting it done. In the mean time, when I waited for the piece to come through in the mail, I bought a charger from Ellis batteries for $15 and a separate battery. I wonder if I can return it :3.
Hope it's helpful
tormsto also
djinnerman said:
Hi guys.
Recently, I had to change out my micro usb charging port because the previous one stopped working. I don't know if it had to do with heat issues and messed up the soldering. Sprint said it was because of water damage, but I'm very very protective of my phone and have yet to have any contact with water in it.
When I got the piece, I figured that I would make a video on how easy it is to replace the piece. I've never contributed to this site, so I figured I'd like to do something
I ordered the flex piece from this site for $11.
http://phonepartsusa.com/product-ty...te-2-l900-charging-port-flex-cableflx-sam-681
Never done something risky like this before, but it sure was rewarding getting it done. In the mean time, when I waited for the piece to come through in the mail, I bought a charger from Ellis batteries for $15 and a separate battery. I wonder if I can return it :3.
Hope it's helpful
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Alot of my friends had this issue, and so did I, luckily I was covered by warranty. But I was f***ing heartbroken when it happened. When/if this crap happens again I will know to find your post. This is freaking awesome!
I almost feel like samsung knew they put fragile ports and crap in the phone because from what ive noticed most of the components are attached with ribbon cables instead of soldered. I ordered a new headphone jack due to worn out pins, and I wont be suprised if I have to replace the usb port one day.
Sent from my SPH-L900 using XDA Premium 4 mobile app
vee1287 said:
Alot of my friends had this issue, and so did I, luckily I was covered by warranty. But I was f***ing heartbroken when it happened. When/if this crap happens again I will know to find your post. This is freaking awesome!
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Awesome It was a crap feeling that I had to dish out $50 for a battery and charger that was only temporary (guess I'll be using the extra battery as a means of emergency power, especially when going downtown)
m4xwell - I think it sort of goes both ways. Essentially, the pieces being easily replaced was in fact a smart idea. Of course the downside is that the pieces are a little more fragile as you said. Thing is, with the constant wear and tear in plugging in the charger, I would imagine that the ports would get worn out in a matter of time. I feel micro usb vs mini usb has some weird differences, with the micro usb being more fragile. My old nokia and LG flip phone had zero problems with the charging port. Guess the dinosaur age is still king
Samsung Galaxy Note 2 Parts Replacement
I also know a best place to buy Samsung Galaxy Note 2 Parts Replacement. That is HCQS. It is a wonderful supplier which special provides mobile phone parts replacements. For more you can visit hcqs.com.cn.
Not having a single problem with it charging, just surprised you can easily move the cable when plugged in from left to right or up or down, tried 4 different cables, all the same, is this just normal for micro USB to prevent it from being broken by a yank? Thanks in advance.
mrt19872 said:
Not having a single problem with it charging, just surprised you can easily move the cable when plugged in from left to right or up or down, tried 4 different cables, all the same, is this just normal for micro USB to prevent it from being broken by a yank? Thanks in advance.
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Same thing for me as well. Doesn't really bother me.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I noticed it immediately but I'm trying to ignore it.
Alright so apparently it is normal? Just bothers me as on my Note 2 I eventually had to end up wrapping the charging cord around the phone to hold the charging cord in the port otherwise it wouldn't charge at all (port got SUPER loose), and didn't want that to happen again.
I guess maybe there is "play" in it so that if someone does yank the cord it doesn't just snap off inside, but I have no idea, glad to know I'm not alone though and apparently it is the norm for the Note 4.
Doh, just noticed we can always use the warranty @ AT&T stores to exchange\swap out for up to an entire year, I was paranoid as I thought I only had 14 days and after that it was in Samsungs hands (people that have to deal with Samsung's support seem to end up very unhappy) so I'm far less stressed about it now. I still am considering a Squaretrade warranty, anyone here used them? I keep hearing good things but wasn't sure if they are worth it, but most people seem to get a new phone even if water damaged\broken with 2 days. Anyone here have experience with Squaretrade?
Saturday night I had my phone on the charger overnight. When I woke up, it was still low and had not charged. I played with the cable and got it to start charging, but not properly. I figured it was probably a bad cable or charger, not sure why though. So I used a zero lemon case that worked fine. My charger in the car worked okay too. Fast forward to this morning and the phone now displays as being plugged into usb and charging something - see attached. Plugging in any other chargers changes nothing. Powering off will show a charging icon. I doubt it's a software issue but it could be I suppose, but I suspect I have a bad charging port. It's currently wireless charging, but still displaying the message in the status bar. Stock ROM, custom kernel. Any ideas? I will probably try a reflash tonight to see if it changes anything. Edit: not a kernel issue, switched kernels and same issue. I'm almost certain this is a bad usb port but I've never experienced a bad one before.
Is it still attached to the Zero Lemon case? It looks like the phone is charging it. If nothing is attached, then the port might be goofed. Did you try cleaning any lint out of it? Use a toothpick or plastic dental flosser. DO NOT use a paperclip or anything else metal as it could damage the port.
fury683 said:
Is it still attached to the Zero Lemon case? It looks like the phone is charging it. If nothing is attached, then the port might be goofed. Did you try cleaning any lint out of it? Use a toothpick or plastic dental flosser. DO NOT use a paperclip or anything else metal as it could damage the port.
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It's not. I did find that it will charge when connected to a PC, but not a charger. Port is clean as far as I can tell.
kos26 said:
It's not. I did find that it will charge when connected to a PC, but not a charger. Port is clean as far as I can tell.
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Have you tried a different wall charger, reversing the cable, same cable different charging block, etc? Does the notification persist all the time, only after it's plugged in, does rebooting remove it?
fury683 said:
Have you tried a different wall charger, reversing the cable, same cable different charging block, etc? Does the notification persist all the time, only after it's plugged in, does rebooting remove it?
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I have, three different chargers, all with different cords. One of them is the same cord I used to connect it to a PC a minute ago, and USB and charging work when connected to a PC. Reboot does nothing, the notification persists until it's plugged into a PC.
I had this issue too, was freaking out. Cleaned the USB c port with a dental pick and got some lint out, still no good.
So...I powered off the device. Wrapped a thin layer of iso alcohol wipe on the dental stick and cleaned as good as I could. After a few seconds of drying, used a aerosol duster to blow out the port.
Been fine for months now.
An update, in the usb preferences screen, if I select USB controlled by this device, it will charge normally. Seems more like a software issue, but if it's acting weird when off, would it be? When off it would indicate a firmware or hardware issue. At least I would think.
Had the same thing happen to me, its a faulty use port. Contacted support and they got me a new phone. The only bad part is you gotta have a credit card to have them send it out
Sent from my Pixel 3 XL using Tapatalk
boostedduece said:
I had this issue too, was freaking out. Cleaned the USB c port with a dental pick and got some lint out, still no good.
So...I powered off the device. Wrapped a thin layer of iso alcohol wipe on the dental stick and cleaned as good as I could. After a few seconds of drying, used a aerosol duster to blow out the port.
Been fine for months now.
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Please don't use a toothpick to clean USB ports. I did that some time ago and broke some pins, just slightly, so it sometimes worked, sometimes it didn't. Replacing the jack (was a different waterproof phone) was a pain and cost a quite a bit of money.
Try to wash it down with alcohol and blow it lightly with compressed air, several times.
superchilpil said:
Had the same thing happen to me, its a faulty use port. Contacted support and they got me a new phone. The only bad part is you gotta have a credit card to have them send it out
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Yeah, I found that out. Kinda crappy. Other option is to send in and wait. Turn around time, 10-15 business days. Seriously? They know these devices are important for our daily lives now, they expect someone to wait that long?
kos26 said:
Yeah, I found that out. Kinda crappy. Other option is to send in and wait. Turn around time, 10-15 business days. Seriously? They know these devices are important for our daily lives now, they expect someone to wait that long?
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I had to RMA my P2XL and I did the option where you send it in then they send the replacement. I think they send the replacement once they see the original has been shipped. I dropped mine off at UPS and the next day I got an email saying my replacement was being sent out.