Microphone problem when I use speaker phone - S9 - Samsung Galaxy S9 Questions & Answers

Hello,
The microphone doens't work on my S9 when I use the speaker phone. The people do not hear me. I have no problem in normal call mode.
I tested to call in "safe mode" but the problem always appears.
Thank you for your help!

No idea?
Same problem here (replace xx by tt) : hxxps://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GalaxyS/thread-id/51619/page/12
Thank you!

Up

m also having the same problem, but also While video recording

Same problem here. Only when HD calling is enabled. If you disable HD calling, the problem should go away. I'm hoping the first software update fixes it. Just to be clear the problem is that the other person cannot hear you when on speakerphone. You should be able to hear them clearly and have no idea there is a problem unless they tell you that you sound muffled or like you are underwater. Turn off HD calling on Verizon and it goes away.

Thank you for your solution. I disabled the HD calling ("4G calling" in French) and the voice can be heard now. But the quality is very very bad! It is scandalous for a phone of this price!
Is there an other solution to improve the microphone quality during a call with speakerphone?
Thank you!

HD Calling?
I have the same issue, but have no idea how to disable HD Calling ( I'm on Sprint BTW). These minor issues are ticking me off; I've already had for factory reset once due to Camera settings crashing the app.. . now this nonsense. Phone isn't even 14 days out of the box, and its DEFINITELY not an "third party-app" issue. Bad time to switch from iPhone, huh? This is unacceptable for a $300 phone, nonetheless a $1K phone.

Hello, I have the same issue, on VoIP apps like WhatsApp as well. https://forum.xda-developers.com/ga...rphone-loudness-clarity-t3746298#post78757253
Does anyone experience the same problem on custom ROM?

Speakerphone mic not working in any call apps
Bond70 said:
Hello,
The microphone doens't work on my S9 when I use the speaker phone. The people do not hear me. I have no problem in normal call mode.
I tested to call in "safe mode" but the problem always appears.
Thank you for your help!
Click to expand...
Click to collapse
Same problem here, first on Note7, now on Note9. Disabling HD calling did not fix it for me.

any solution for it ? please post solution

I've discovered the issue is that the phone attempts to mute your microphone while the speaker is playing sounds. (If you're on the phone with someone they have background noise or are talking) and your phone's microphone attempts to lower the sensitivity so that the person whom you are speaking with doesn't hear an echo of themselves on their end. If they aren't making a sound then you can be heard normally. This is the downfall of my S9+ because the speaker and microphone are right beside each other.

Related

[Q] No one can hear me in call

No one can hear me talking on my phone.
It does not matter if I call someone or they call me.
I know my microphone works because it works in sound recorder.
Noise cancellation is turned off.
I have searched the forum and found a few threads but most are about noise cancellation and just a registry edit or cab to disable it.
I used energy rom and then switched back to the default rom and it still has the problem.
I do not know if it is a problem with the dialer or what but it has been about 2 months and I can not for the life of me figure out what is wrong.
Any help would be appreciated.
when you use the recorder it sometimes block the mic. , if you uninstall the recorder you will be fine i guess.
Thank you for the response but I do not thing the recorder is the issue. I feel like it is a problem with the dailer or the network since the mic is working in other programs.

Skype Audio Issue G4

I just bought an LG G4 and Skype has an issue with audio. When in a call the audio mutes when the other person is quite or not talking. So if they whisper or talk quietly Skype won't even pick it up. If I have the volume on my phone low/medium I won't hear anything. Even when they speak. If I have it maxed then I can usually hear everything. I use ear buds by the way.
Im having the exact same problem..
I just got this phone two days ago and I've noticed that when I'm in a call on Skype or Hangouts that the incoming audio gets muted every time I speak or when on medium to low volumes. It's become really bothersome because I can't tell whether I'm in call anymore unless the other person speaks. Is there any way to turn this off? The noise suppression and voice clarity options have no affect on this at all. I'm using headphones when in call. Also I should note that this doesn't happen on my old broken phone so it must be something to do with the G4. Any help would be greatly appreciated.
No isssu here.Lastest skype.2o g imperium rom
kabirjedi said:
No isssu here.Lastest skype.2o g imperium rom
Click to expand...
Click to collapse
What? I dont understand, my software version is v20g-tur-xx, which is in h815tr. Is that from the software?

Noise cancellation not working properly

Hi friends,
Can you guys confirm that noise cancellation is inactive in OOS 3.2.7 stock, unrooted, locked or do I have an isolated issue?
Tinkering around on my phone OP3 in the engineering mode, I did an "echo test". When "Primary mic" is selected, the speaker echoes the taps or my light blows into the respective mic but no such thing happens when I try that with the secondary mic.
Is this a bug in engineering mode for the oneplus 3?
if yes, how can I test for noise cancellation else where?
if no, can I ask for replacement?
Thanks
shreyanshk said:
Hi friends,
Can you guys confirm that noise cancellation is inactive in OOS 3.2.7 stock, unrooted, locked or do I have an isolated issue?
Tinkering around on my phone OP3 in the engineering mode, I did an "echo test". When "Primary mic" is selected, the speaker echoes the taps or my light blows into the respective mic but no such thing happens when I try that with the secondary mic.
Is this a bug in engineering mode for the oneplus 3?
if yes, how can I test for noise cancellation else where?
if no, can I ask for replacement?
Thanks
Click to expand...
Click to collapse
I dont think its a hardware issue, most probably the mic is just fine. That is the reason why phones usually have dual, sometimes more, microphones to help with noise detection and cancellation, but Op3 still has problem with this mic recordings and noise cancellation. I think this is either due to coding and programming issue with audio threshold of recording or dismissing noise, or due to the fact that microphones do not coordinate together properly which may be due to poor placement of the mic on the back of the phone that can get blocked often. Im interested to see if someone solved this problem, since i have quite a lot of trouble with it, when i use speakerphone in whatsapp call many times i talk but the phone doesnt register it, or it registers it really really low volume. Im not having the same issue when i talk on the normal audio call mode.
gordiclazar said:
I dont think its a hardware issue, most probably the mic is just fine. That is the reason why phones usually have dual, sometimes more, microphones to help with noise detection and cancellation, but Op3 still has problem with this mic recordings and noise cancellation. I think this is either due to coding and programming issue with audio threshold of recording or dismissing noise, or due to the fact that microphones do not coordinate together properly which may be due to poor placement of the mic on the back of the phone that can get blocked often. Im interested to see if someone solved this problem, since i have quite a lot of trouble with it, when i use speakerphone in whatsapp call many times i talk but the phone doesnt register it, or it registers it really really low volume. Im not having the same issue when i talk on the normal audio call mode.
Click to expand...
Click to collapse
Yes, people are saying that noise cancellation might not be working properly.
If that's the case, I'll just want to make sure my hardware is not at fault here since I can't hear anything from the secondary mic.
Can you please try the above in your phone's engineering mode to see if it works for you or not.
Thank you.

LG G7 ThinQ microphone on calls problem!!!

I am having issue with my LG G7 ThinQ, whenever I made or received a phone calls the person who is talking to me is hardly hears my voice but if I change it to loudspeaker the voice is very clear and when I'm calling using the whatsapp calls there would be no problem with my voice at all wheter I am using the loudspeaker or not. I wondering there must be a problem with the software or hardware? Does anybody can help me with this problem?
Happened the same to me. I contacted LG customer service and they changed the microphone with no charge because the device was in warranty.
I also had this problem, others complaining that can not hear me good. For me the fix was disabling in call settings the noise suppression and voi e clarity. ?
Inerent said:
I also had this problem, others complaining that can not hear me good. For me the fix was disabling in call settings the noise suppression and voi e clarity. ?
Click to expand...
Click to collapse
Does this fixed the issue?
Yes it did.
I'm facing similar issue. How can I disable noise suppression and voice clarity? Couldn't find it in the settings. I'm using Verizon device with the latest updates.
I thought that my upper mic is dead at first. But then I tested video recording and both mics are working fine. So it seems like it's a software issue?
Sancher said:
I'm facing similar issue. How can I disable noise suppression and voice clarity? Couldn't find it in the settings. I'm using Verizon device with the latest updates.
I thought that my upper mic is dead at first. But then I tested video recording and both mics are working fine. So it seems like it's a software issue?
Click to expand...
Click to collapse
Call dialer, then tap on 3 dots, call settings, sound, noise surpression off. Leave voice clarity on.
Inerent said:
I also had this problem, others complaining that can not hear me good. For me the fix was disabling in call settings the noise suppression and voi e clarity. ?
Click to expand...
Click to collapse
You just saved me £200. I just bought this phone new from a mate and I thought he f*cked me over and was about to throw it and buy a new phone, because I had tried everything from new ROMs for different regions to screaming at it.
Did what you said, and now people can hear me properly.
Noise suppression on this phone is taking its job too seriously.
I bought 2x of these phones with a tmobile deal. They both suffer the same fate. You have to hold the phone at a perfect angle to your mouth to get it to pick you up. I assume its made this way to eliminate any background noise. I didn't know of the suppression and clarity settings and now that I tested them, I can hold the phone upside down on my ear and the other party can hear me.
It was probably a good idea on paper for this design/feature but it was very frustrating having to correct the angle of my phone to get my voice to work properly.
LG G7 Microphone issue
Inerent said:
Call dialer, then tap on 3 dots, call settings, sound, noise surpression off. Leave voice clarity on.
Click to expand...
Click to collapse
Sir, are you sure to keep voice clarity on???
Also please list out other configuration changes in LG G7 so that we can avail utmost smoothness in device operation including battery etc

Volume reduces significantly if video calls interrupted by cell phone calls

Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
amrut24 said:
Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
Click to expand...
Click to collapse
Update to open beta 3
amrut24 said:
Hi Guys,
I have a peculiar problem. I run Android version 10 on One Plus 7T Version 10.3.2.HD65AA, Model HD1901
I do a lot of video calls on my job . When I am on a video call on a loud speaker and it is interrupted by cell phone call, even if i accept or reject the cell phone call, my loudspeaker volume significantly reduces to be inaudible levels .The volume is maximum , but its inaudible. I have to disconnect the video call and restart the phone to be able to converse on loud speaker. This is very irritating and affecting my job. I have tried to search a lot and have not found any effective answer . This happens even with headphones .
I notice this typically on whatsapp video call and browser based video calls like doxy.me. With zoom and google meet, i am logged out if i accept the cell phone call, so i have to rejoin the meetings and the sound level is audible.
I would really appreciate any piece of advice on solving this issue as its interfering with my job, besides being a nuisance.
PS : I have had to factory reset my phone twice recently for other reasons as below and it still has not solved this issue .
1. I had missing icons in my top shelf in contact app ( plus sign , delete button , hamburger bottom) and file app (hamburger sign , find button and delete bin) after one particular update
2. Had notification problems which again needed factory reset
Thank you all in advance
Click to expand...
Click to collapse
Not sure if OB 3 fixed the issue..but this has been issue for me for quite sometime...usually volume automatically increases after a minute or so..
ej8989 said:
Update to open beta 3
Click to expand...
Click to collapse
I did update to open beta 3. Unfortunately that has not helped.. The volume still went down when the phone call came.
This is frustrating honestly.
Thank you for your help though.
ram4ufriends said:
Not sure if OB 3 fixed the issue..but this has been issue for me for quite sometime...usually volume automatically increases after a minute or so..
Click to expand...
Click to collapse
It did not :crying:
amrut24 said:
I did update to open beta 3. Unfortunately that has not helped.. The volume still went down when the phone call came.
This is frustrating honestly.
Thank you for your help though.
Click to expand...
Click to collapse
ej8989 said:
BUG: Phone speakers won't work after video calling
Device: Oneplus 7T on 10.0.9HD65AA
How to reproduce:
1. Video call using facebook messenger or similar app
2. Play music or video thru speakers, they won't work
3. Restart phone, speaker will work again
*note: there is a faint sound coming from the earpiece, like when you're calling someone
Already reported this to OnePlus. Very frustrating bug.
Click to expand...
Click to collapse
My problem could be this bug that u reported. Did they reply back to you?
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
Thank you. I ll give that a try next time. Will let you know how that turns out. Thanks again for the tip
amrut24 said:
My problem could be this bug that u reported. Did they reply back to you?
Click to expand...
Click to collapse
Open Beta 3 fixed it for me. I came from Stable 10.0.9.
amrut24 said:
Thank you. I ll give that a try next time. Will let you know how that turns out. Thanks again for the tip
Click to expand...
Click to collapse
After installing AOSP on the 7T, this continues to happen with Microsoft Teams meetings when I have speaker enabled, receive a phone call and decline it, and it switches automatically to earpiece.
The solution of switching to earpiece in Teams and then back to speaker fixes it. All without disconnecting from the meeting.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
So this did work for me. Today when the volume reduced after a phone call during my zoom meeting, I plugged in my ear phones and then removed them after 2 min, the volume was back to full and audible.
Thanks a lot for this tip. It's a life saver for me. Really appreciate it.
amrut24 said:
So this did work for me. Today when the volume reduced after a phone call during my zoom meeting, I plugged in my ear phones and then removed them after 2 min, the volume was back to full and audible.
Thanks a lot for this tip. It's a life saver for me. Really appreciate it.
Click to expand...
Click to collapse
You're welcome. It's more of a workaround because it seems audio routing is just wonky in Android. I'm not sure if iOS does this but I can test that later with wife's phone.
xocomaox said:
I just had this happen when using MS Teams on a conference call. I had speakerphone enabled, and a call came in. I declined the call, but the Teams call switched to the earpiece (which was of lower volume). To fix, I just switched from Speaker, to Device and then back to Speaker. This happens on AOSP (on my OnePlus 5T) as well.
I don't think it's an Oxygen problem, but it's something that can likely be fixed if they know about it.
Click to expand...
Click to collapse
Yep! Same here, MS Teams meeting, BT headset, dropped incoming call to voicemail and meeting volume became inaudible, so I had to drop and reconnect. Very inconvenient, especially because I was the meeting's host. I will try to switch audio device in Teams next time, kudos for that!

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