HD calling and speakerphone don't work together on Verizon - Samsung Galaxy S9 Questions & Answers

Does anyone else have issues with the speakerphone on Verizon if HD calling is enabled? I have found that my speakerphone works well if HD calling is disabled but as soon as I enable it, the speakerphone is useless. I can hear the other caller fine but they cannot hear me. Everything works fine in HD when not using speakerphone. The speakerphone also works fine when HD calling is turned off and the other caller can hear me well. Is there any reason why the speakerphone cannot be used with HD calling enabled? This is annoying. Is it repeatable problem on other phones? Mine is a Verizon branded S9 on Verizon's network.

Related

[Q] LG G3 Verizon HD Caling Sound Issue

Hey everybody,
I am a verizon G3 user who recently turned on HD Calling (VoLTE) that was installed OTA by an update. Ever since I turned it on, there is no sound coming from front speaker unless speaker phone is on (i cannot hear the person i am talking to unless speakerphone is on). The mic still works fine in both cases. Is this a known bug? Does anybody have any suggestions?
Thanks,
Ryan

Call Recorder ACR (No Root)

https://play.google.com/store/apps/details?id=com.nll.acr&hl=en
Confirmed to work perfectly with the S6 Edge on T-mobile. Can't speak if it works on other carriers, I don't see why it wouldn't. Auto records both sides clearly with no root access needed.
LIVEFRMNYC said:
https://play.google.com/store/apps/details?id=com.nll.acr&hl=en
Confirmed to work perfectly with the S6 Edge on T-mobile. Can't speak if it works on other carriers, I don't see why it wouldn't. Auto records both sides clearly with no root access needed.
Click to expand...
Click to collapse
It doesn't record wifi calls however.
btothec said:
It doesn't record wifi calls however.
Click to expand...
Click to collapse
Just tested wifi calling. It recorded just fine. Both parties are clearly audible using wifi calling.
I made about 5 short calls. The only difference I noticed was my voice was noticeable lower(but still very audible) than the person on the other end when I played it back. When I turn off wifi calling, volume from both sides are equal when played back.
LIVEFRMNYC said:
Just tested wifi calling. It recorded just fine. Both parties are clearly audible using wifi calling.
I made about 5 short calls. The only difference I noticed was my voice was noticeable lower(but still very audible) than the person on the other end when I played it back. When I turn off wifi calling, volume from both sides are equal when played back.
Click to expand...
Click to collapse
Well that is great news. He must have updated the app. I tested all of the known working apps when I first got this phone and none of them worked with wifi calling. I will test it out again. Thanks for the update!
LIVEFRMNYC said:
Just tested wifi calling. It recorded just fine. Both parties are clearly audible using wifi calling.
I made about 5 short calls. The only difference I noticed was my voice was noticeable lower(but still very audible) than the person on the other end when I played it back. When I turn off wifi calling, volume from both sides are equal when played back.
Click to expand...
Click to collapse
Well just like before this doesn't work. When trying to make a wifi call it will randomly stop the call as soon as it begins, or it will simply not record it. Did you do anything to get this to work?
btothec said:
Well just like before this doesn't work. When trying to make a wifi call it will randomly stop the call as soon as it begins, or it will simply not record it. Did you do anything to get this to work?
Click to expand...
Click to collapse
Nope, Left everything as it is. Works fine. Do you have another record call app installed?
LIVEFRMNYC said:
Nope, Left everything as it is. Works fine. Do you have another record call app installed?
Click to expand...
Click to collapse
I have call recorder installed, but I disabled recording on it when I tested this. It does the same thing that callrecorder does when trying to record wifi calls.
So just to clarify, you have a t-mobile galaxy s6 edge, and you are connected to wifi and calling over wifi with the built in wifi calling feature correct?
btothec said:
I have call recorder installed, but I disabled recording on it when I tested this. It does the same thing that callrecorder does when trying to record wifi calls.
So just to clarify, you have a t-mobile galaxy s6 edge, and you are connected to wifi and calling over wifi with the built in wifi calling feature correct?
Click to expand...
Click to collapse
Correct, tmobile s6 edge, and I have the wifi calling settings set to "Wi-Fi Preferred". I'm connected to my own wifi router. I'm recording in 3GP audio format. Record on Bluetooth is set to on. Everything else is pretty much stock settings.
I just tried WiFi calling and it didn't record. Not a big issue with me anyways.
My problem is with the speakerphone. No matter which app I use, and no matter that I am rooted, when I record a call in speakerphone mode, my own voice is hardly audible when the recording is played. The other voice is quite clear in all recordings, but mine is barely audible. On non-speakerphone mode, all works well. But, speakerphone, forget about it.
Anyone else have this problem?
FunbunzSF said:
I just tried WiFi calling and it didn't record. Not a big issue with me anyways.
Click to expand...
Click to collapse
Maybe it has something to do with network speed? I'm going to try wifi calling on different networks and see the results.
[email protected] said:
My problem is with the speakerphone. No matter which app I use, and no matter that I am rooted, when I record a call in speakerphone mode, my own voice is hardly audible when the recording is played. The other voice is quite clear in all recordings, but mine is barely audible. On non-speakerphone mode, all works well. But, speakerphone, forget about it.
Anyone else have this problem?
Click to expand...
Click to collapse
Yup, same thing here. My voice when using speaker phone is also barely audible, the other side is loud and clear. If you go to the settings within the app and select a different recording format, some formats allow you to adjust the audio gain. The default recording format of 3GP doesn't. But the OGG, WAV, FLAC, and other formats allow adjusting the gain. Although, other formats will take up more space. You should give that a try.
.
Call Recorder ACR work fine for me..
Well I spent hours on this and I cannot get it to work. In addition to not recording calls it seems to not allow me to make a wifi call at all simply dropping the call right when I make it 90% of the time.
Never have been able to record a WiFi call with this and I've been using it for years. Sent dev an email asking if it will support WiFi call recording soon? If not, I'm going to have to find something else.

Bluetooth calls

Is anyone having a problem with their bluetooth where it will connect and work just fine playing music, but doesn't work good when talking on the phone? I am running stock rooted rom with EX kernal if that helps. Music plays flawlessly, but calls sound like there is bad static, almost like the call is about to drop, but I have full service and it does it everytime. It didn't do this when I first got it and I'm wondering if anyone knows a fix for this.
Mbrook said:
Is anyone having a problem with their bluetooth where it will connect and work just fine playing music, but doesn't work good when talking on the phone? I am running stock rooted rom with EX kernal if that helps. Music plays flawlessly, but calls sound like there is bad static, almost like the call is about to drop, but I have full service and it does it everytime. It didn't do this when I first got it and I'm wondering if anyone knows a fix for this.
Click to expand...
Click to collapse
I am mostly using bluetooth headset for calls and have not had any issues with the call quality.
1) When via bluetooth the quality of a call is bad, then turning it off during call, makes the sound better?
2) What is your carrier?
3) Do you have VoLTE enabled or as soon as you start a call, the LTE drops to H/3G?
Charkatak said:
I am mostly using bluetooth headset for calls and have not had any issues with the call quality.
1) When via bluetooth the quality of a call is bad, then turning it off during call, makes the sound better?
2) What is your carrier?
3) Do you have VoLTE enabled or as soon as you start a call, the LTE drops to H/3G?
Click to expand...
Click to collapse
1. Yes. If I switch it over to the phone itself the quality gets better.
2. Sprint
3. I don't have it enabled. How would I do that?
Mbrook said:
1. Yes. If I switch it over to the phone itself the quality gets better.
2. Sprint
3. I don't have it enabled. How would I do that?
Click to expand...
Click to collapse
I have VoLTE, but I am on T-Mobile. For the past couple of days I have been hearing some noise while talking on the phone, but it was there regardless of using bluetooth headset or not. Maybe T-Mobile was doing something to network, but now the noise is gone. Don't know if Sprint has that. Do you have in settings>more>cellular - menu item/switch named "Enhanced 4G LTE..."?
You may have to get a new Bluetooth device I had this issue with the lg tone hbs- 730 on my n5x then it died so I had to buy a new one and I bought the lg tone hbs-800 and its just fine.also u may want to try and reset your Bluetooth device that's solved this issue for me in th e past
Sent from my Nexus 5X using XDA Free mobile app
I've used Bluetooth calling mainly with my car and it's been fine. A couple calls through a Bluetooth workout ear buds was okay.
Sent from my Nexus 5X using Tapatalk

Microphone does not work when using speakerphone dialer

Hi All
I got a refurbished G3 recently, flashed fulmics 6.5, Xceed and xposed and start enjoying my use of it. However, I just found an issue that is really annoying - the microphone during speakerphone call does not pick anything. Microphone works fine during regular call, when using skype video call or when using voice search for instance. Any suggestions? How many mics are there in the phone?
Thanks!

Microphone problem when I use speaker phone - S9

Hello,
The microphone doens't work on my S9 when I use the speaker phone. The people do not hear me. I have no problem in normal call mode.
I tested to call in "safe mode" but the problem always appears.
Thank you for your help!
No idea?
Same problem here (replace xx by tt) : hxxps://us.community.samsung.com/t5/forums/v3_1/forumtopicpage/board-id/GalaxyS/thread-id/51619/page/12
Thank you!
Up
m also having the same problem, but also While video recording
Same problem here. Only when HD calling is enabled. If you disable HD calling, the problem should go away. I'm hoping the first software update fixes it. Just to be clear the problem is that the other person cannot hear you when on speakerphone. You should be able to hear them clearly and have no idea there is a problem unless they tell you that you sound muffled or like you are underwater. Turn off HD calling on Verizon and it goes away.
Thank you for your solution. I disabled the HD calling ("4G calling" in French) and the voice can be heard now. But the quality is very very bad! It is scandalous for a phone of this price!
Is there an other solution to improve the microphone quality during a call with speakerphone?
Thank you!
HD Calling?
I have the same issue, but have no idea how to disable HD Calling ( I'm on Sprint BTW). These minor issues are ticking me off; I've already had for factory reset once due to Camera settings crashing the app.. . now this nonsense. Phone isn't even 14 days out of the box, and its DEFINITELY not an "third party-app" issue. Bad time to switch from iPhone, huh? This is unacceptable for a $300 phone, nonetheless a $1K phone.
Hello, I have the same issue, on VoIP apps like WhatsApp as well. https://forum.xda-developers.com/ga...rphone-loudness-clarity-t3746298#post78757253
Does anyone experience the same problem on custom ROM?
Speakerphone mic not working in any call apps
Bond70 said:
Hello,
The microphone doens't work on my S9 when I use the speaker phone. The people do not hear me. I have no problem in normal call mode.
I tested to call in "safe mode" but the problem always appears.
Thank you for your help!
Click to expand...
Click to collapse
Same problem here, first on Note7, now on Note9. Disabling HD calling did not fix it for me.
any solution for it ? please post solution
I've discovered the issue is that the phone attempts to mute your microphone while the speaker is playing sounds. (If you're on the phone with someone they have background noise or are talking) and your phone's microphone attempts to lower the sensitivity so that the person whom you are speaking with doesn't hear an echo of themselves on their end. If they aren't making a sound then you can be heard normally. This is the downfall of my S9+ because the speaker and microphone are right beside each other.

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