Bluetooth calls - Nexus 5X Q&A, Help & Troubleshooting

Is anyone having a problem with their bluetooth where it will connect and work just fine playing music, but doesn't work good when talking on the phone? I am running stock rooted rom with EX kernal if that helps. Music plays flawlessly, but calls sound like there is bad static, almost like the call is about to drop, but I have full service and it does it everytime. It didn't do this when I first got it and I'm wondering if anyone knows a fix for this.

Mbrook said:
Is anyone having a problem with their bluetooth where it will connect and work just fine playing music, but doesn't work good when talking on the phone? I am running stock rooted rom with EX kernal if that helps. Music plays flawlessly, but calls sound like there is bad static, almost like the call is about to drop, but I have full service and it does it everytime. It didn't do this when I first got it and I'm wondering if anyone knows a fix for this.
Click to expand...
Click to collapse
I am mostly using bluetooth headset for calls and have not had any issues with the call quality.
1) When via bluetooth the quality of a call is bad, then turning it off during call, makes the sound better?
2) What is your carrier?
3) Do you have VoLTE enabled or as soon as you start a call, the LTE drops to H/3G?

Charkatak said:
I am mostly using bluetooth headset for calls and have not had any issues with the call quality.
1) When via bluetooth the quality of a call is bad, then turning it off during call, makes the sound better?
2) What is your carrier?
3) Do you have VoLTE enabled or as soon as you start a call, the LTE drops to H/3G?
Click to expand...
Click to collapse
1. Yes. If I switch it over to the phone itself the quality gets better.
2. Sprint
3. I don't have it enabled. How would I do that?

Mbrook said:
1. Yes. If I switch it over to the phone itself the quality gets better.
2. Sprint
3. I don't have it enabled. How would I do that?
Click to expand...
Click to collapse
I have VoLTE, but I am on T-Mobile. For the past couple of days I have been hearing some noise while talking on the phone, but it was there regardless of using bluetooth headset or not. Maybe T-Mobile was doing something to network, but now the noise is gone. Don't know if Sprint has that. Do you have in settings>more>cellular - menu item/switch named "Enhanced 4G LTE..."?

You may have to get a new Bluetooth device I had this issue with the lg tone hbs- 730 on my n5x then it died so I had to buy a new one and I bought the lg tone hbs-800 and its just fine.also u may want to try and reset your Bluetooth device that's solved this issue for me in th e past
Sent from my Nexus 5X using XDA Free mobile app

I've used Bluetooth calling mainly with my car and it's been fine. A couple calls through a Bluetooth workout ear buds was okay.
Sent from my Nexus 5X using Tapatalk

Related

Poor call quality / distortion / noise , anyone else?

LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse
im on ee and its clear so think its the phone take it back if i was you
jaythenut said:
im on ee and its clear so think its the phone take it back if i was you
Click to expand...
Click to collapse
Thanks that is useful. I wondered if it was an EE issue as I had problems with their hd voice codec on a different android handset. But I have just done a lot of testing and it definitely is only when on the normal internal speaker, which really makes me think it is a hardware fault.
Will phone CPW and get it swapped.
Uh, how to unroot?
I'm on 3 and the call quality is excellent, I can now use the phone in places where I couldn't with my s3
BlueC78 said:
Uh, how to unroot?
Click to expand...
Click to collapse
Don't worry about it there not going to know about if it's rooted just uninstall supersu or superuser which ever you have
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse
Hmmmm. I tested again today and the noise is all gone: calls are crystal clear. I really don't understand what is going on, or whether it is software or hardware related.
I suppose it is best to swap it out before I have had it for too long, just in case?
BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
mpt123 said:
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
Click to expand...
Click to collapse
Useful, thanks.
I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.
Any ideas what I should do?
Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse
How do you adjust the voice codec?
inzimam said:
How do you adjust the voice codec?
Click to expand...
Click to collapse
I don't think you can. The operator will alter it according to signal conditions AFAIK.
Just to complete this thread: I have swapped the phone at CPW under their 28 day guarantee and so far the new handset doesn't exhibit this problem. Will update in a few days time.
inzimam said:
How do you adjust the voice codec?
Click to expand...
Click to collapse
You dont. Its automatically selected by the network/phone. Mine seams to start off with clear sound then quickly drops to a lower quality and never recovers for that call.
inzimam said:
I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.
Any ideas what I should do?
Click to expand...
Click to collapse
I had the same issue in Slovenia, I changed phone for new one, but the problem is still here. I find out that I hear that noise only when phone is on 2G/GSM.When I switch to 3G/WCDMA only the sound is perfect, also when I use Skype. Did you try to switch on 3G/WCDMA only?
Yeh I tried switching but same issue. I exchange thr phone, no problem with the new one
Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.
Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.
Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...
Does anybody have similar problems?
Needless to say I am very disappointed.
BTW, no audio hissing when playing music via Spotify
manaxda said:
Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.
Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.
Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...
Does anybody have similar problems?
Needless to say I am very disappointed.
BTW, no audio hissing when playing music via Spotify
Click to expand...
Click to collapse
I have the exact same problem. Have you found a way to solve this? The problem only occurs when I use a wired headset and plug in my charger. No charger plugged in, no noise as per the person on the other end of the call.
kentii, I bought a wireless charger to charge my phone, in which case the problem doesn't appear. I also bought a bluetooth dongle for my desktop to replace the USB connection. I spend a lot of time on the phone and like using a wired headset. I use MyPhoneExplorer to dial from my PC

Call Recorder ACR (No Root)

https://play.google.com/store/apps/details?id=com.nll.acr&hl=en
Confirmed to work perfectly with the S6 Edge on T-mobile. Can't speak if it works on other carriers, I don't see why it wouldn't. Auto records both sides clearly with no root access needed.
LIVEFRMNYC said:
https://play.google.com/store/apps/details?id=com.nll.acr&hl=en
Confirmed to work perfectly with the S6 Edge on T-mobile. Can't speak if it works on other carriers, I don't see why it wouldn't. Auto records both sides clearly with no root access needed.
Click to expand...
Click to collapse
It doesn't record wifi calls however.
btothec said:
It doesn't record wifi calls however.
Click to expand...
Click to collapse
Just tested wifi calling. It recorded just fine. Both parties are clearly audible using wifi calling.
I made about 5 short calls. The only difference I noticed was my voice was noticeable lower(but still very audible) than the person on the other end when I played it back. When I turn off wifi calling, volume from both sides are equal when played back.
LIVEFRMNYC said:
Just tested wifi calling. It recorded just fine. Both parties are clearly audible using wifi calling.
I made about 5 short calls. The only difference I noticed was my voice was noticeable lower(but still very audible) than the person on the other end when I played it back. When I turn off wifi calling, volume from both sides are equal when played back.
Click to expand...
Click to collapse
Well that is great news. He must have updated the app. I tested all of the known working apps when I first got this phone and none of them worked with wifi calling. I will test it out again. Thanks for the update!
LIVEFRMNYC said:
Just tested wifi calling. It recorded just fine. Both parties are clearly audible using wifi calling.
I made about 5 short calls. The only difference I noticed was my voice was noticeable lower(but still very audible) than the person on the other end when I played it back. When I turn off wifi calling, volume from both sides are equal when played back.
Click to expand...
Click to collapse
Well just like before this doesn't work. When trying to make a wifi call it will randomly stop the call as soon as it begins, or it will simply not record it. Did you do anything to get this to work?
btothec said:
Well just like before this doesn't work. When trying to make a wifi call it will randomly stop the call as soon as it begins, or it will simply not record it. Did you do anything to get this to work?
Click to expand...
Click to collapse
Nope, Left everything as it is. Works fine. Do you have another record call app installed?
LIVEFRMNYC said:
Nope, Left everything as it is. Works fine. Do you have another record call app installed?
Click to expand...
Click to collapse
I have call recorder installed, but I disabled recording on it when I tested this. It does the same thing that callrecorder does when trying to record wifi calls.
So just to clarify, you have a t-mobile galaxy s6 edge, and you are connected to wifi and calling over wifi with the built in wifi calling feature correct?
btothec said:
I have call recorder installed, but I disabled recording on it when I tested this. It does the same thing that callrecorder does when trying to record wifi calls.
So just to clarify, you have a t-mobile galaxy s6 edge, and you are connected to wifi and calling over wifi with the built in wifi calling feature correct?
Click to expand...
Click to collapse
Correct, tmobile s6 edge, and I have the wifi calling settings set to "Wi-Fi Preferred". I'm connected to my own wifi router. I'm recording in 3GP audio format. Record on Bluetooth is set to on. Everything else is pretty much stock settings.
I just tried WiFi calling and it didn't record. Not a big issue with me anyways.
My problem is with the speakerphone. No matter which app I use, and no matter that I am rooted, when I record a call in speakerphone mode, my own voice is hardly audible when the recording is played. The other voice is quite clear in all recordings, but mine is barely audible. On non-speakerphone mode, all works well. But, speakerphone, forget about it.
Anyone else have this problem?
FunbunzSF said:
I just tried WiFi calling and it didn't record. Not a big issue with me anyways.
Click to expand...
Click to collapse
Maybe it has something to do with network speed? I'm going to try wifi calling on different networks and see the results.
[email protected] said:
My problem is with the speakerphone. No matter which app I use, and no matter that I am rooted, when I record a call in speakerphone mode, my own voice is hardly audible when the recording is played. The other voice is quite clear in all recordings, but mine is barely audible. On non-speakerphone mode, all works well. But, speakerphone, forget about it.
Anyone else have this problem?
Click to expand...
Click to collapse
Yup, same thing here. My voice when using speaker phone is also barely audible, the other side is loud and clear. If you go to the settings within the app and select a different recording format, some formats allow you to adjust the audio gain. The default recording format of 3GP doesn't. But the OGG, WAV, FLAC, and other formats allow adjusting the gain. Although, other formats will take up more space. You should give that a try.
.
Call Recorder ACR work fine for me..
Well I spent hours on this and I cannot get it to work. In addition to not recording calls it seems to not allow me to make a wifi call at all simply dropping the call right when I make it 90% of the time.
Never have been able to record a WiFi call with this and I've been using it for years. Sent dev an email asking if it will support WiFi call recording soon? If not, I'm going to have to find something else.

Bluetooth drops to handset volume on incoming calls while on a call.

I'm currently using an LG G3 Vs985 on Sky Dragon 5.0
I'm also using T-mobile on the LG G3
I use my phone for work a lot and the most annoying thing is happening. While I am using my bluetooth headset and talking on a call, if somebody tries to call me and my screen is telling to either accept or deny the incoming call, my bluetooth speaker drops to handset volume. I have to deny the incoming call, then quickly tap to turn off bluetooth and bluetooth again to get the call back to my bluetooth.
While already on a a call if somebody is talking to me while an incoming call comes in, I miss an entire sentance or two before i can do all of the above to get the audio back to bluetooth.
Is this a wrong setting I have on the phone or simply a bug with either Lollipop or Skydraggon?
"Edit" I got so annoyed I went to my wired headphones and I noticed the issue is not happening on my headphones. I didn't expect to happen but i wanted to note that the audio does not drop to handset speaker while using wired headset.
I appreciate the help.
I wanted to update the post that either it was a phone reboot or possibly of me flashing the Skydragon 4.2 kernal to the phone that fixed the issue. So far as of right now the audio is not dropping when talking or listening on an active call with another incoming call requesting to be accepted or denied.
Edit: The issue has returned. This is goofy !! lol

New update voice issues.

We finally have our watches updated with the long waited 1.4 internal speaker enable firmware.
I was so excited to side-load the update to my watch and seeing the new features activated, but with more usage to the watch/phone (note5) I started getting frustrated.
Phone calls cannot be received (heard or voice out) from phone if bluetooth (Play phone audio on watch) is selected. (unlike my previous iWatch)
2nd flaw is the strange behaviour using Facebook messenger calling when audio is diverted to watch, but this time the calls fail.
I thought i would see if its only me facing this, is it the combination of my phone/ watch misfit? or its the update?
I have already factory reset my watch, to no avail.
Please share your experiences guys.
For me this works super cool, no problem. Speaker is very loud and clear. I use it 50% volume at home, whitch is enough.
taiseer999 said:
Phone calls cannot be received (heard or voice out) from phone if bluetooth (Play phone audio on watch) is selected. (unlike my previous iWatch)
Click to expand...
Click to collapse
When you accept phone call on a phone voice is automatically directed through phone's earpiece. When you accept it on the watch, voice goes through the watch.
You can also switch voice direction during call using button having BT icon within in-call screen. This is how it works for me on Nexus 5x and I find it quite consistent.
C3C076 said:
When you accept phone call on a phone voice is automatically directed through phone's earpiece. When you accept it on the watch, voice goes through the watch.
You can also switch voice direction during call using button having BT icon within in-call screen. This is how it works for me on Nexus 5x and I find it quite consistent.
Click to expand...
Click to collapse
Unfortunately answering the call from the screen doesn't activate the ear speaker in my case, but I can activate the loud speaker!
Sent from my SM-N920C using Tapatalk
taiseer999 said:
Unfortunately answering the call from the screen doesn't activate the ear speaker in my case, but I can activate the loud speaker!
Sent from my SM-N920C using Tapatalk
Click to expand...
Click to collapse
Answering the call from the watch screen will answer on the watch. To me that is as expected. If you want to answer it on the phone use the phone to answer instead of watch.
Sent from my Nexus 6 using Tapatalk
I guess it's dependent on a device type, Android version it is running and most importantly a dialer app that it is running.
I can imagine devices having custom dialer supplied by a vendor that significantly differs from the standard Android one could yield different results.
Anybody else encountered FB messenger crash?
I'm facing very serious problems while trying to use HWatch to make/answer calls.
1. Without activating "Play phone audio on watch" everything works as before (no way to answer the call without pulling the phone). Somehow expected behaviour.
2. When I activate "Play phone audio on watch", I can answer the call on watch and apparently it thinks the call is going normally. Byt nothing can be heard on either side of the call. On phone the in-call UI is also displayed and no sounds played or recorded.
3. What's even worse, when I conventionally answer the call on my phone, it's somehow answered also on watch, with result being similar to 2 - no voice whatsover on either device - for about 10 seconds. After that the call is hung up on watch and starts to be hearable on phone. This is very annoying.
I admit, I have an old Samsung Galaxy SII running SlimKat 4.4.4 (which should include standard AOSP dialer). Maybe it has an old version of Blutooth or something screwed elsewhere. But for me the new 1.4 functions are now plain unusable.
Edit: Point 3 somehow fixed (or demonstrates randomly). But still: no audio stream between phone and watch.
nalott said:
I'm facing very serious problems while trying to use HWatch to make/answer calls.
1. Without activating "Play phone audio on watch" everything works as before (no way to answer the call without pulling the phone). Somehow expected behaviour.
2. When I activate "Play phone audio on watch", I can answer the call on watch and apparently it thinks the call is going normally. Byt nothing can be heard on either side of the call. On phone the in-call UI is also displayed and no sounds played or recorded.
3. What's even worse, when I conventionally answer the call on my phone, it's somehow answered also on watch, with result being similar to 2 - no voice whatsover on either device - for about 10 seconds. After that the call is hung up on watch and starts to be hearable on phone. This is very annoying.
I admit, I have an old Samsung Galaxy SII running SlimKat 4.4.4 (which should include standard AOSP dialer). Maybe it has an old version of Blutooth or something screwed elsewhere. But for me the new 1.4 functions are now plain unusable.
Click to expand...
Click to collapse
Well I am somehow facing same issues with my GN 5 with the latest MM, in addition to crashing of FB messenger... Line and other voice calling apps are running fine.

silent phone calls

I keep having phone calls where I can't hear the other person and vice versa. Seems to be related to my Bluetooth connection to a Gear S3 as disabling Bluetooth usually fixes it (but then sometimes it randomly sides itself with Bluetooth on and I haven't done detailed testing).
I'm on Fi, but have been for awhile and never had this problem with my previous phone... I am using the software sim.
Anyone else experiencing similar, or know anything about it?
rbrenart said:
I keep having phone calls where I can't hear the other person and vice versa. Seems to be related to my Bluetooth connection to a Gear S3 as disabling Bluetooth usually fixes it (but then sometimes it randomly sides itself with Bluetooth on and I haven't done detailed testing).
I'm on Fi, but have been for awhile and never had this problem with my previous phone... I am using the software sim.
Anyone else experiencing similar, or know anything about it?
Click to expand...
Click to collapse
Make sure under the phone app that the hearing aid accessibility option is off
S0UTHPAWK1LLA said:
Make sure under the phone app that the hearing aid accessibility option is off
Click to expand...
Click to collapse
It's off. I should add, there's not even the sound of the ring, just dead silence and the timer starts, then eventually a disconnect. That's making me think the audio is being sent somewhere besides the speaker (even though the icon says speaker).
rbrenart said:
It's off. I should add, there's not even the sound of the ring, just dead silence and the timer starts, then eventually a disconnect. That's making me think the audio is being sent somewhere besides the speaker (even though the icon says speaker).
Click to expand...
Click to collapse
I get that to from time to time. It's as if the audio is routed to my watch but nothing actually comes out of the watch.
Sent from my Pixel 2 XL using Tapatalk
rbrenart said:
It's off. I should add, there's not even the sound of the ring, just dead silence and the timer starts, then eventually a disconnect. That's making me think the audio is being sent somewhere besides the speaker (even though the icon says speaker).
Click to expand...
Click to collapse
If your not connected to anything (Bluetooth) and the volumes are maxed out and you have nothing, it's RMA time. Have you tried the good ol' factory reset? Last resort
S0UTHPAWK1LLA said:
If your not connected to anything (Bluetooth) and the volumes are maxed out and you have nothing, it's RMA time. Have you tried the good ol' factory reset? Last resort
Click to expand...
Click to collapse
Interesting thought, though it definitely feels like software to me so I'm not rma'ing just yet.
rbrenart said:
I keep having phone calls where I can't hear the other person and vice versa. Seems to be related to my Bluetooth connection to a Gear S3 as disabling Bluetooth usually fixes it (but then sometimes it randomly sides itself with Bluetooth on and I haven't done detailed testing).
I'm on Fi, but have been for awhile and never had this problem with my previous phone... I am using the software sim.
Anyone else experiencing similar, or know anything about it?
Click to expand...
Click to collapse
I legit have the EXACT same issues. I also have a Gear S3. It only happens the first time I call, and then, if I hang up and call the number right back, it's a normal phone call. Have you figured out a fix yet? It's really a nuisance. Thanks in advance!
packfan4 said:
I legit have the EXACT same issues. I also have a Gear S3. It only happens the first time I call, and then, if I hang up and call the number right back, it's a normal phone call. Have you figured out a fix yet? It's really a nuisance. Thanks in advance!
Click to expand...
Click to collapse
Seems better after the last two Tizen updates, but honestly I don't make enough phone calls to be certain.
Go to Bluetooth setting and choose ur watch setting and disable phone calls should fix it,i have huawe watch 2 and same problem.

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