Develop Bugs

Speaker making hissing / crackling sounds during sporadic calls

I ordered a Galaxy Nexus from Clove, and oddly enough I have not experienced the volume bug issue as of yet.
I am however having some issues with weird static / hissin / crackling noises being emitted from the speaker when I make or receive calls.
I can make 5-6 calls in a row without the issue occuring, then suddenly while dialing the same number for the seventh time (voice mail to not drive friends nuts ) the noises will commence immediately.
If I put the call on loud-speaker, the noises disappear instantly, and reappear when I turn off the loud-speaker. As soon as I end the call, the noises stop as well.
Also sometimes immediately after a call, the static / hissing noises will commence for 2-3 seconds, then stop.
Have anyone experienced anything similar? My guess is faulty hardware and that I have to return my phone? :/

I seem to get a quick static "pop" immediately as a call is being connected.
Not an OMG SHOWSTOPPER but kind of annoying. Perhaps it will be fixed in a future update.

I have a pop sound. What network are you on? I bought from Clove too and very much have Ghost SAV. I use Orange no problem but GiffGaff which uses O2 is affected. 900 GSM 2G is the issue and orange does not use it AFAIK.
The Pop occurs when I tap the screen. It is very faint. Then if I do nothing then after 5 seconds it pops again. If I pinch rather than tap then it doesn't do it.
The Pop is from the rear big speaker, not the ear peice

ericshmerick said:
I seem to get a quick static "pop" immediately as a call is being connected.
Not an OMG SHOWSTOPPER but kind of annoying. Perhaps it will be fixed in a future update.
Click to expand...
Click to collapse
And your in the USA didn't think it would affect us, Where did you buy from ?

This is more than a "soft pop". The static/hissing noises I am experiencing are loud enough to make it impossible to hear what the recipient of the call is saying. Only solution is to hang up and re-dial.
Only happens every once in a while, but definitely a "showstopper" in regards to rendering the phone useless for like 20% of the calls

Nineveh said:
This is more than a "soft pop". The static/hissing noises I am experiencing are loud enough to make it impossible to hear what the recipient of the call is saying. Only solution is to hang up and re-dial.
Only happens every once in a while, but definitely a "showstopper" in regards to rendering the phone useless for like 20% of the calls
Click to expand...
Click to collapse
Have you worked out why this is happening?
I've had this problem with my GN too from Clove.co.uk, using GiffGaff network in the UK. I can pretty much replicate this problem every time I make a call - does the proximity sensor trigger the crackling noise? It does in my case.
I sent my phone back to Clove a few months ago, who sent it back to Samsung. They appeared not to do anything, flash the phone with their own version of firmware (removing my yakju build) and getting back to me 3 weeks later. I wasnt happy. In any case, I've put it back to yakju and the problem is still there. Love the phone, but dont need the hassle of being without a smart phone for a few weeks again. Urgh.
Anyone else had this?
EDIT: This seems to have been fixed in 4.0.4 (IMM76D)

What Groove IP Settings Do you use?

Looking to see who else out there is using Groove IP and what settings you have found to work the best. I can't seem to pin down the right combo so I am going to try crowdsourcing.
http://snrblabs.com/snrb/grooveIp.aspx
https://play.google.com/store/apps/details?id=com.gvoip&hl=en

Are you having issues w/ sound distortion over WiFi?
The default settings work fine on most devices, and the changes I've made are minor.
Using version 1.2.21:
-Allow 3G/4G calling
-Accept calls on answer
-turned off DTMF feedback under Audio/Echo settings
-turned on Keep Screen On and Sync Voice under Troubleshooting

What are your Speaker and Mic gain settings? I am only calling over WiFi

Phillip Fry said:
What are your Speaker and Mic gain settings? I am only calling over WiFi
Click to expand...
Click to collapse
Speaker vol: 10
Mic gain (bluetooth as well): 0
Echo Cancellation: On, with Auto Detect
I haven't noticed any issues on my end by tweaking these settings, but can also say things worked fairly well on default.

Phillip Fry said:
What are your Speaker and Mic gain settings? I am only calling over WiFi
Click to expand...
Click to collapse
What kind of issues are you running into? Defaults should be good for the Galaxy Nexus. One thing to watch out for is by default the Galaxy Nexus puts the wifi into a power saving state when the screen turns off. You can change that from the android settings->wifi settings->advanced wifi settings, or enable Keep Screen Alive in GrooVe IP.

I get noticeable lags using Groove IP on my Galaxy Nexus. The extent varies - it's sometimes less than half a second, but often close to two seconds. Happens both incoming and outgoing. I am using the default settings except for the volume. If this matters, the lag is there both on Wi-Fi and 3G.
Phone: Galaxy Nexus (GSM Unlocked)
Carrier: T-Mobile
Region: Seattle
Any advice would be appreciated.

daihard said:
I get noticeable lags using Groove IP on my Galaxy Nexus. The extent varies - it's sometimes less than half a second, but often close to two seconds. Happens both incoming and outgoing. I am using the default settings except for the volume. If this matters, the lag is there both on Wi-Fi and 3G.
Phone: Galaxy Nexus (GSM Unlocked)
Carrier: T-Mobile
Region: Seattle
Any advice would be appreciated.
Click to expand...
Click to collapse
Few things can cause lag. First would be latency on the data connection. Apps running on the device that use cpu or data...or battery manager or task killer apps could also cause problems with calls. We are also working on a new update that should improve the in-app delay for audio. On our Galaxy Nexus it seems to work pretty good so far. I think we'll have a beta for it ready sometime this weekend. We'll likely be posting it on our facebook page when it's ready. Oh, something on the device going into a power saving state would also cause delay. Keep Screen Alive can help with that.

snrb Labs said:
Few things can cause lag. First would be latency on the data connection. Apps running on the device that use cpu or data...or battery manager or task killer apps could also cause problems with calls. We are also working on a new update that should improve the in-app delay for audio. On our Galaxy Nexus it seems to work pretty good so far. I think we'll have a beta for it ready sometime this weekend. We'll likely be posting it on our facebook page when it's ready. Oh, something on the device going into a power saving state would also cause delay. Keep Screen Alive can help with that.
Click to expand...
Click to collapse
Thanks for the update! I will await the new beta version. I'll keep an eye out on your FB page.
Besides the Keep Screen Alive option, are there other options that may help reduce the lag? I see things like Synchronize Voice and Mic Buffer. For instance, will it reduce delay if I change the Mic Buffer size from medium (default) to small?
Thanks again!

daihard said:
Thanks for the update! I will await the new beta version. I'll keep an eye out on your FB page.
Besides the Keep Screen Alive option, are there other options that may help reduce the lag? I see things like Synchronize Voice and Mic Buffer. For instance, will it reduce delay if I change the Mic Buffer size from medium (default) to small?
Thanks again!
Click to expand...
Click to collapse
Synchronize Voice can help, I don't really use it on the Nexus. Changing the mic buffer to small should also help, that's one of the things we're changing. Small seems still too large. So we're going to be adjusting small to be smaller and make it the default.

snrb Labs said:
Synchronize Voice can help, I don't really use it on the Nexus. Changing the mic buffer to small should also help, that's one of the things we're changing. Small seems still too large. So we're going to be adjusting small to be smaller and make it the default.
Click to expand...
Click to collapse
Thanks! I will make adjustments to those settings to see how it goes.

I wonder if there is plan to support more than one google voice login in Grooveip soon? Something that we can switch from one to another quickly?

testrider said:
I wonder if there is plan to support more than one google voice login in Grooveip soon? Something that we can switch from one to another quickly?
Click to expand...
Click to collapse
Might not be soon but it is something we're working on. Right now you can switch users pretty quickly by going into the menu and pressing change user. But that's not the same as supporting multiple accounts. Battery life is also an issue with multiple sign ins, still working on it.

Hey is this beta or new version addressing the latency available yet? I have an Epic Touch 4G & have tried everything (spoken to support repeatedly over email - thanks!) & still get 1-2 second delay. Difficult to have a normal conversation as we keep cutting each other off as we think we're done speaking.
snrb Labs said:
Might not be soon but it is something we're working on. Right now you can switch users pretty quickly by going into the menu and pressing change user. But that's not the same as supporting multiple accounts. Battery life is also an issue with multiple sign ins, still working on it.
Click to expand...
Click to collapse

elcidroyale said:
Hey is this beta or new version addressing the latency available yet? I have an Epic Touch 4G & have tried everything (spoken to support repeatedly over email - thanks!) & still get 1-2 second delay. Difficult to have a normal conversation as we keep cutting each other off as we think we're done speaking.
Click to expand...
Click to collapse
The latest version on the market has all our improvements for latency. There will still be latency from your network or from the device. Stopping apps running in the background can improve the device latency.

Well I downloaded that version and most of that lag seems to be gone. Yippee!

elcidroyale said:
Well I downloaded that version and most of that lag seems to be gone. Yippee!
Click to expand...
Click to collapse
Glad that improved things. Thanks for the update.

I just purchased this after months of debate. Are there any settings to reduce the static on the other caller's end? I did some test calls with a friend's phone, except I was holding both devices in each hand. It doesn't matter who initiates the call, but they'll hear a static noise that doesn't happen if the call is made via mobile network. Could very well be Google Voice itself because people have mentioned it to me before before I purchased Groove IP, but I just want to be sure.
Also, sending and receiving bluetooth calls do work through my car stereo. But if I'm receiving a call, something is missing to tell the radio to pause/mute the music and start the ringer. The phone itself still rings and vibrates, but it's easy to miss a call if the music is loud enough. Is there an additional setting I'm missing? The function works properly if I'm using the regular phone app.

binglejellsx2 said:
I just purchased this after months of debate. Are there any settings to reduce the static on the other caller's end? I did some test calls with a friend's phone, except I was holding both devices in each hand. It doesn't matter who initiates the call, but they'll hear a static noise that doesn't happen if the call is made via mobile network. Could very well be Google Voice itself because people have mentioned it to me before before I purchased Groove IP, but I just want to be sure.
Also, sending and receiving bluetooth calls do work through my car stereo. But if I'm receiving a call, something is missing to tell the radio to pause/mute the music and start the ringer. The phone itself still rings and vibrates, but it's easy to miss a call if the music is loud enough. Is there an additional setting I'm missing? The function works properly if I'm using the regular phone app.
Click to expand...
Click to collapse
The static could be because both phones were in close proximity to each other. Have you tried it with normal calls?
For incoming calls were you using the native music app or another app like pandora? We broadcast that a call is being made or received, the native music app should detect that, but an app like pandora may not since the app isn't the same as the native phone system.

snrb Labs said:
The static could be because both phones were in close proximity to each other. Have you tried it with normal calls?
For incoming calls were you using the native music app or another app like pandora? We broadcast that a call is being made or received, the native music app should detect that, but an app like pandora may not since the app isn't the same as the native phone system.
Click to expand...
Click to collapse
You mean to a landline? I haven't. I did try with another person a few hundred feet away with the same results. I also talked to someone else for a few seconds, but the only thing they asked was if I was whispering. After I had posted on here, I changed my settings to the ones recommended from the "other" forum: http://rootzwiki.com/topic/32464-voip-apps/page__st__10#entry902020. My voice was probably just low due to the low mic gain setting, but I'll leave things the way they are until I get more comments from people's calls.
As for the bluetooth issue, I'm not using my phone to play music. The music is through the radio, which utilizes bluetooth to make phone calls. Normal operation of incoming calls cuts the audio and rings through the car speakers until I pick up. With Groove IP calls enabled, only the phone is ringing and the music/car audio is still playing (which is usually louder than the phone's ringer). Hope that clears things up a little.
Happy Holidays!

Poor call quality / distortion / noise , anyone else?

LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?

BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse
im on ee and its clear so think its the phone take it back if i was you

jaythenut said:
im on ee and its clear so think its the phone take it back if i was you
Click to expand...
Click to collapse
Thanks that is useful. I wondered if it was an EE issue as I had problems with their hd voice codec on a different android handset. But I have just done a lot of testing and it definitely is only when on the normal internal speaker, which really makes me think it is a hardware fault.
Will phone CPW and get it swapped.

Uh, how to unroot?

I'm on 3 and the call quality is excellent, I can now use the phone in places where I couldn't with my s3

BlueC78 said:
Uh, how to unroot?
Click to expand...
Click to collapse
Don't worry about it there not going to know about if it's rooted just uninstall supersu or superuser which ever you have

Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.

Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse
Hmmmm. I tested again today and the noise is all gone: calls are crystal clear. I really don't understand what is going on, or whether it is software or hardware related.
I suppose it is best to swap it out before I have had it for too long, just in case?

BlueC78 said:
LG-D855 here on UK Orange (EE) network. I get quite bad noise on voice calls. I think I am clear to the other party but I can hear a bad static sound whenever they talk, it is quite irritating.
Call quality is clear on bluetooth, and and when on loud speaker, it only happens when using the normal internal speaker.
Has anyone else experienced this? Since it is not present across all speaker modes I think it is not a network issue and more likely hardware - I am wondering if I have a faulty handset?
Click to expand...
Click to collapse
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744

mpt123 said:
http://forum.xda-developers.com/lg-g3/help/q-poor-call-clarity-t2806744
Click to expand...
Click to collapse
Useful, thanks.

I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.
Any ideas what I should do?

Dubhar said:
Mine has had good call quality on the hd voice codec, but it drops to a lower codec really quickly during a call, not sure why. and that seams to have a little static. Cant remember if this was what calls were normally like on my old phone though.
Click to expand...
Click to collapse
How do you adjust the voice codec?

inzimam said:
How do you adjust the voice codec?
Click to expand...
Click to collapse
I don't think you can. The operator will alter it according to signal conditions AFAIK.
Just to complete this thread: I have swapped the phone at CPW under their 28 day guarantee and so far the new handset doesn't exhibit this problem. Will update in a few days time.

inzimam said:
How do you adjust the voice codec?
Click to expand...
Click to collapse
You dont. Its automatically selected by the network/phone. Mine seams to start off with clear sound then quickly drops to a lower quality and never recovers for that call.

inzimam said:
I have the same issue but only on GSM calls. Weirdly whe. I use Skype the calls are crystal clear which therefore eliminates hardware issue unless it's the GSM attend interfering with the earpiece.
Any ideas what I should do?
Click to expand...
Click to collapse
I had the same issue in Slovenia, I changed phone for new one, but the problem is still here. I find out that I hear that noise only when phone is on 2G/GSM.When I switch to 3G/WCDMA only the sound is perfect, also when I use Skype. Did you try to switch on 3G/WCDMA only?

Yeh I tried switching but same issue. I exchange thr phone, no problem with the new one

Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.
Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.
Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...
Does anybody have similar problems?
Needless to say I am very disappointed.
BTW, no audio hissing when playing music via Spotify

manaxda said:
Hi all, I have a similar problem but the other way around, people that I call hear a lot of static, but ONLY if I am powering the phone. If I connect the phone to a USB port of my PC there is static too, but less. BTW I call using a wired headset.
Other problem, the LG stock headset muffles my voice and people can't hear me well, I had to use a Samsung headset.
Last problem, when I make calls without headset I hear in the phone the sound that you get when placing a phone next to a speaker...
Does anybody have similar problems?
Needless to say I am very disappointed.
BTW, no audio hissing when playing music via Spotify
Click to expand...
Click to collapse
I have the exact same problem. Have you found a way to solve this? The problem only occurs when I use a wired headset and plug in my charger. No charger plugged in, no noise as per the person on the other end of the call.

kentii, I bought a wireless charger to charge my phone, in which case the problem doesn't appear. I also bought a bluetooth dongle for my desktop to replace the USB connection. I spend a lot of time on the phone and like using a wired headset. I use MyPhoneExplorer to dial from my PC

N5X voice call problems - my voice severely muted / garbled for other party

Nexus 5X, Stock 8.1.0 with security patch level 5 April 2018.
If I make or receive a call, the other party cannot hear me, my voice is severely muted and garbled. I've tested this by leaving messages on my home phone and all suffer from exactly this.
Now the microphone itself seems to be fine - WhatsApp voice messages are perfectly clear, I installed a voice recorder app to check and the recordings are good. Google voice searches also work fine.
I've done a factory reset. I've uninstalled updates to the Google Phone app. I've swapped SIMs. I've tried alternative dialers. I've turned on/off 2G /3G /4G. But my voice calls are always rubbish.
Anyone have any ideas as to what might be going on or suggestions as to what else to try?
Thanks!

Hi
I'm just visiting here with the same problem. I've been getting complaints about call quality from my end for a little while and it's driving me mad trying to be heard, often it starts off okay, then degrades rapidly after a few minutes, other times its from the start of the call. I've done the same as you, the mic tests fine in other apps, and sometimes it works okay. I did a complete factory reset which did seem to improve things but the problems returned, and no, I hadn't added any apps in between it working and going back to being terrible.
I've also tested calling my home answer phone and leaving a message to see what people are complaining about, and it is just constant drop outs. This happens over Wi-Fi calling, and over the network (EE network/UK), so it's not a reception problem. I've also used a plug in headphones with microphone and it's the same problem.
I really didn't want to buy another device at this time, but to me it's looking like a hardware problem.
Regards
Phil

same problem
same problem bro . noise canceling problems ??

Hi
nadun92 said:
same problem bro . noise canceling problems ??
Click to expand...
Click to collapse
Before I did the factory reset I had tried turning off noise reduction in the build.prop as recommended to try but it made no difference.
It sounds to listen too as though it's a faulty connection, and I'm thinking now this might be related to the reboot loops caused by connection problems, and this has the same cause, broken connections on the main chip. It's odd the sound is okay when recording sound or video, however that might simply be because the sound is being routed and processed elsewhere, and it's only when it's compressed for a call and routed via the Qualcomm modem that it's affected by a faulty connection. This would explain why sometimes for me it is okay, or starts of on a call okay then as the phone warms up the connection starts breaking.
Regards
Phil

Hi
I've now upgraded to a Pixel XL 2 as I needed to be able to be heard on calls and the 5X was out of warranty and LG didn't want to know. I really didn't want to upgrade quite so soon. The XL with the same SIM card on the same mobile network is all good and everyone can hear me, plus I have the benefit of VoLTE.
I believe the microphone problem is hardware related, most likely the same cause as the boot loop issues where the CPU or board has some broken solder connections. It sounds like a broken connection, and explains why it has progressively become worse. It's a pain as usually when I upgrade my phone gets handed over to another family member, but I can't do that with the broken 5X.
Regards
Phil

Pixel XL - No sound from speakers

Alright guys, I've got a problem I haven't quite dealt with before:
I've got no sound coming from my "external" phone speakers. The in-ear speaker works fine, and so does the mic. That means I can take phone calls just fine. Listening to Whatsapp voice messages is a challenge because Whatsapp uses the speakers which means the message plays with no sound, that is until I hold the phone to my face and the prox switch tells the app to play through the ear speaker. No YouTube videos or Snapchat sounds.
I looked around the forums and such but didn't find anything. I've checked all the system settings I know to check, but nothing I can find is "muting" the sound. My apps list is fairly standard. Stock rom and kernel, unlocked since day 1 but without even a recovery installed. Basically a factory phone.
What are you guys thinking? I'm happy to try basically anything. Even thinking of slapping a ROM into this beast to see what happens, although I doubt there's too much development going on for a 2yo phone...
Cheers!

Update:
I've got intermittent sound. I haven't opened the phone and have no reason to think water ingress could be the problem, but I can't think of a reason that the speakers would work intermittently. Sounds more like a hardware problem than a software problem to me. Anyone else?

It also happened to me except I didn't have any sound coming from both speaker and the earpiece. Not sure what happened though.

I Have Seen The Future said:
It also happened to me except I didn't have any sound coming from both speaker and the earpiece. Not sure what happened though.
Click to expand...
Click to collapse
Well it only has one speaker. As for the others most likely hardware related.

taygeezy said:
Update:
I've got intermittent sound. I haven't opened the phone and have no reason to think water ingress could be the problem, but I can't think of a reason that the speakers would work intermittently. Sounds more like a hardware problem than a software problem to me. Anyone else?
Click to expand...
Click to collapse
Weirdly, I'm stuck in unreliable-sound limbo. I get sound most of the time, but speaker sound disappears occasionally with no predictability that I've found. Interestingly, If I mash or smack the bottom of the phone phone screen by the speakers, sometimes sound will come back on briefly or entirely. Weird, huh? Not sure what could be causing a connection problem. Maybe I'll open up the phone eventually and find out.