Hello!
I am writing, desperately, looking for an answer with my problem, which is: I want to buy the Pixel 2 XL from another Romanian here(I live in Romania). The phone is bought from Vodafone DE as stated on the receipt. My question is will I be able to use warranty if needed? Is there any way to verify if the phone is under warranty by typing the IMEI? I'm OK with sending the phone to Germany for warranty if needed, but I just wanted to be sure that the phone is under warranty before I make the decision of buying it. My last phone, a Nexus 6P died this January(long story short: fried eMMC chip, need to change the motherboard) and I am not going to make the mistake of buying another Google phone without warranty.
I've tried calling all numbers on the internet and also tried calling Vodafone Romania, but they couldn't help me.
This is my last hope, I hope the community will be able to help me.
Thank you!
Did you find answer to this? What happened at the end? Answer would be useful for others including me Thanks in advance
Just call Google or Vodafone DE and verify the warranty using the IMEI? I do this all the time and they give me an answer right away.
Related
I am desperately (and hoplessly) looking for someone to unlock my 500v from Spain's Vodafone.
It can also work to get any Firmware from Sprint, Portugal, UK Orange since they ARE unlockable. Unlocked firmware is surely the best option. I have it over two months now and still have no use of the phone operations since noone (I tried also all ovar the Internet communities) in the planet I could contact cannot do it. Local shops included
In case you can or you know somebody who is able to do it or has this firmware and can post a dump plese send me a PM.
Thanks!
im searching too, any one knows any service???
Update:
completly forgot about my post so here's a quick update:
My screen's pixels faild, sent it to UK for repair (opened the trouble tiket), asked them nicely to enable my phone and viola! They returned it with English ROM that I can use.
Very happy! However, to all sending it for repair one extra note:
Battery is considered as accessory so they didn't return it :-D
Hey guys! My phone's wifi antenna seems to be borked. Won't turn on (stuck at: "turning on wifi...", but never goes on), and it's causing my phone to reboot over and over and over again without stopping! Horrible! I tried to get Samsung to send me a replacement, but they won't because it was made in Korea. Anyone know what I can do? Has anyone had success getting a replacement GSM phone made by Samsung?
Please help! I'm really stuck! Thanks!
did you buy it off a website? Contact the website..
Sent from my Galaxy Nexus
How do you know it's a hardware defect? Did you try reflashing the stock images?
Sent from my Galaxy Nexus using Tapatalk
We need more info. Are you rooted? What rom u on? Have you tried to use adb to go back to stock?
Sent from my Galaxy Nexus using xda premium
i was rooted when it started rebooting, so I went back to stock and the same thing happened. I'm 100% stock everything right now, locked bootloader and it wont stop rebooting. I don't really care to solve the problem of the rebooting, I just want to know how others here were able to send it in to Samsung and get a replacement (GSM model).
Anyone know?
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
lafrad said:
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
Click to expand...
Click to collapse
Sounds like you and I are in the same boat. That is so sucky! I will never buy a phone off contract again!
buying a canadaian phone outright would probably be a pretty "normal" warrenty experiance...
Where did you purchase your Nexus? Try contacting the reseller to see if they can handle the warranty or repair for you.
Next time go with Negri Electronics if plan on purchasing another international phone.
Sent from my Galaxy Nexus using XDA
I had the same problem but luckily I purchased my phone from Negri and well they have shipped it to Samsung for repair but I am without my Nexus for going on two weeks now and it could be up to 4 weeks before I see it again. But atleast they were kind enough to get it repaired for me.
OP tell us where you bought the phone from... it matters. Samsung (usually) won't process warranty claims if you imported a grey market device. You have to contact the site you purchased from to initiate the warranty claim.
This is why its so important to choose your importer carefully based on how they handle warranties.
Hi there, first poster here ( but I have been browsing this forum for more than a year)
I bought a HOX on August 16th, from Infinite Mobile in Malaysia, Kuala Lumpur. But never opened it till 26th because I was so busy and was away at the time my bro bought this for me. Picked it up after I got time, went out of country, opened it on 26th, and what did I find? DOUBLE YELLOW HAZES! I know this is a very common issue and is discussed here. If I'm correct, this is a hardware issue and somewhat related to heat and the screen. The only way to get this fixed is to get a replacement right? Now my question is, as I am currently out of country would that have any effect on the warranty. Because, I'm thinking of going to the store to get a replacement after I get back to Malaysia. But the problem is, I wont be returning until 1st October. And I couldn't register within 7 days like the sticker on the box says, to get 1+1 year warranty. But I do still get 1 year standard warranty right? And through that I should be able to get a replacement when I get back right? Can anyone here shed some light on this?
Also I did use the search function, but couldn't find anything useful, that's why I posted here. Also I emailed to HTC and to sis to about this a few days ago, but haven't got a reply. Much is appreciated.
Regards
aban714
I would contact the shop you bought it from.
..
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
aban714 said:
Thank you for the reply. I tried to contact them but I cant seem to find any contact number or email. Guess going there is the only option. Can anyone confirm ( one from Malaysia preferably ) about my warranty. Will it get void if I go out of country? I am going to return on first October you know, it will be a bummer if it does void it.....
Click to expand...
Click to collapse
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
BenPope said:
You should be ok taking it to your local HTC centre. Contact them and ask.
Taking a phone out of the country won't void the warranty, just might make it harder to get the warranty, if you know what I mean.
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Click to collapse
Thank you for clearing that up. Also I don't think there is a local HTC centre where I am currently. Guess my only option is to return to Malaysia and go to the store where I bought it from.
P.S : Just wanted to say I just now got the update, 140mb in size and currently downloading. If I remember it correctly, im in the 707 zone.
Thanks again
aban714
If you cant get hold of the seller, then call HTC Malaysia, not sure what type of a warranty you got, some countries/retailers provide international warranties as well, so you might be able to get it fixed somewhere else.
Hi guys,
2 weeks ago problems were started to appear with my HOX screen.
One little burn black pixel in the top right screen.
And a orange color sign in the button left corner of the screen. (gets worse as my device getting hotter)
I called HTC customer service in UK,
They told me that since im from Israel there is no official lab of HTC here, so I need to ship my device to Greece.
The thing is that my HOX is hacked and RELOCKED, i changed roms etc...and I told it to the guy in the customer service.
just to check if it still fine (after all thats a hardware problem and not software)
He told me its cancel the warranty and they cant fix the screen for me... only if ill add something like 400-600 euro for they to change the proccesor.
Its really sucks!
I paid so much for a high-end device and I need to have this issue's?!
why samsung s3 dosent need to face those kinds of problems? (not to mention that samsung have a offical lab in Israel and they dont need to send it to Greece!)
Anyway another israeli friend told me that he also was in the same situation like I, and he send hes device without telling hes device was jail break. They fix it!
Apparently its not HTC themself in greece, he got latter with the device after they fix and everything was written there in greek and a name of a company was something diffrent.
nothing about HTC.
So i guess they just fixing without really cheak if the phone was hacked. Maybe they dont care.
its just another company that works with HTC.
The thing is I already told the guy in the customer service that the phone is hacked and I gave him my IMEI nummber.
It means that there is no way back? they know not that my specific phone is hacked in their computers?
Or can I call again as ''another customer'' tell them my problems is the screen without mention the jailbreak, and send my phone anyway to Greece.
What do you guys think?
I am already with stock rom and the phone is RELOCKED.
I'll make it short for you.
If you can talk to the retailer you might have yourself a chance. Given that you are in Israel. Scratch that.
The 2nd option and the best one is s-offing your device than changing your phone's state as "LOCKED". Anyway, this isn't possible because there is no public way to achieve this. So, either your have to wait or forget this option. By the way, I don't know when we might get s-off or even if it possible (software wise).
Here now we get to the 3rd option:
First, no a customer service can't and won't be able to invalid your warranty just by talking to him/her.
Second, it will depends on the person who checks your phone in HTC. If he/she is lazy or an easy good natured person. He or she will fix it. DONE. For your information, if they connected your phone to a computer and the boot loader is "RELOCKED" they have an app which will indicate your phone as ROOTED/WARRANTY VOID. Also, I think HTC charges money if you wants to return your phone back to you (in case of warranty is voided).
You might be wondering why HTC asked a lot of money, they need to change your motherboard to lock it(Stupid HTC policy to be honest & they can lock it by other means).
Last option you have, is to find a good service center whom will replace only the screen for you. This will cost you less than what HTC will ask for.
note: I am ignoring the sgs3 part.
Good Luck
There is an oficial lab and importer in Israel. Google for Touch Group. They are located in Hertslia pituah
Sent from my GT-I9100 using xda app-developers app
So I came up with a new phone with faulty mainboard, tried unbricking but no help. Here I found other people with the same situation: http://forum.xda-developers.com/showthread.php?t=1935251 .
It had only a few weeks and no, I can't send it back for warranty purposes.
So I wanted to ask if any of you have or know someone who has and is interested in selling an old gsm galaxy nexus (international version). from which I can use the mainboard and make a transplant or any other help would be greatly appreciated.
Any condition would be good if the mainboard still works correctly.
Sorry if this is not the correct place to post it (I think it is...).
jaggyjags said:
So I came up with a new phone with faulty mainboard, tried unbricking but no help. Here I found other people with the same situation: http://forum.xda-developers.com/showthread.php?t=1935251 .
It had only a few weeks and no, I can't send it back for warranty purposes.
So I wanted to ask if any of you have or know someone who has and is interested in selling an old gsm galaxy nexus (international version). from which I can use the mainboard and make a transplant or any other help would be greatly appreciated.
Any condition would be good if the mainboard still works correctly.
Sorry if this is not the correct place to post it (I think it is...).
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Click to collapse
Dunno about there mate, but here, Portugal, Samsung service would fix it for 180€, that's the price of a mainboard.