Anybody had this screen issue? - Google Pixel 2 XL Questions & Answers

I can only find one other instance of this online, the video below is by the other person on reddit, what would you do i'm wondering if i should speak to google about a return? i get this a few times a week.
https://drive.google.com/file/d/1tmyIo7VWQxEo4QyiK-oOoKYLbGp9ukIr/view

JAMJAMAL said:
I can only find one other instance of this online, the video below is by the other person on reddit, what would you do i'm wondering if i should speak to google about a return? i get this a few times a week.
https://drive.google.com/file/d/1tmyIo7VWQxEo4QyiK-oOoKYLbGp9ukIr/view
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They'll tell you to do a factory reset first. If that doesn't work, definitely RMA that thing!

Badger50 said:
They'll tell you to do a factory reset first. If that doesn't work, definitely RMA that thing!
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this

I spoke to google they got me running it in safe mode for a day...
I'l keep the thread updated.

JAMJAMAL said:
I spoke to google they got me running it in safe mode for a day...
I'l keep the thread updated.
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Personally, I think that's a bunch of buffalo bagels!!
A 1k device shouldn't have to run in safe mode! Hope you get it figured out though.

Badger50 said:
Personally, I think that's a bunch of buffalo bagels!!
A 1k device shouldn't have to run in safe mode! Hope you get it figured out though.
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You obviously have no idea how badly a 3rd party app can mess a phone up. That's why safe mode/factory reset is always the first thing they suggest. I've had 3rd party apps go as badly as causing constant random reboots as well as totally brick a phone before. It doesn't matter if it's a $100 phone, a $500 phone, a $1000 phone.

AndrasLOHF said:
You obviously have no idea how badly a 3rd party app can mess a phone up. That's why safe mode/factory reset is always the first thing they suggest. I've had 3rd party apps go as badly as causing constant random reboots as well as totally brick a phone before. It doesn't matter if it's a $100 phone, a $500 phone, a $1000 phone.
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Sure I do. The poster made no mention of it though. Which is why I root, make backups, so I can restore if I need to. But hey, I respect your deduction as well ?

Related

[Q] Sprint and your Rom...

i just go done talking to sprint.... my phone has a Display problem...i asked for a warranty replacement. I told them what happened and i didnt tell them it was rooted because of the obvious reasons.... as it turns out sprint can actually remotely go into your phone and know exactly what you are running.... They asked about myn and warm 2.2.... so i had to tell them... so just a heads up be careful who you talk to.... did anyone else know this?
Wow, I didnt know that but thanks for the H.U.
Luckily I have TEP so its not much of a problem but that would be something to look out for if your phone starts acting up
What happened?
Did they follow through with the Warranty or void it? I do IT work for a few sprint stores and was told that rooting the phone would void its warranty (hence why I ask). In the same breathe, none of them at the stores would know
Thanks for the info.
jpagel said:
Did they follow through with the Warranty or void it? I do IT work for a few sprint stores and was told that rooting the phone would void its warranty (hence why I ask). In the same breathe, none of them at the stores would know
Thanks for the info.
Click to expand...
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they said that my warranty is VOID until i can prove that im on stock rom and the only way to do that is by going to the store.
lui22 said:
they said that my warranty is VOID until i can prove that im on stock rom and the only way to do that is by going to the store.
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Dang man that's no good. Sorry to hear.
So what if you ruu back to factory settings? About 3 weeks ago I had to have a speaker replaced they didn't say anything about it but he actually asked me if I had ever thought about rooting I just played dumb. That's crazy though that they can see that remotely... actually no thats not that crazy.
Sent from my PC36100 using XDA Premium App
Just run the ruu. If your phone is usb connected and the only issue is the display that won't prevent you from going back to stock. You can check usb connectivity in windows or by doing an adb devices if you have set up adb.
Sent from my PC36100 using XDA App
So flash back to a stock Rom and and turn s back on. That's proof...
Sent from my PC36100 using XDA Premium App
lui22 said:
i just go done talking to sprint.... my phone has a Display problem...i asked for a warranty replacement. I told them what happened and i didnt tell them it was rooted because of the obvious reasons.... as it turns out sprint can actually remotely go into your phone and know exactly what you are running.... They asked about myn and warm 2.2.... so i had to tell them... so just a heads up be careful who you talk to.... did anyone else know this?
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WHAT IS WRONG WITH SPRINT.that is Invasion Of Privacy completely Unlawful and unnessecary why cant they just have asked you .......very concerning
Just flash the 1.47 RUU then run S-ON. You'll be essentially downgrading low enough to where you can re-run Unrevoked with no problems whatsoever. Good luck.
where do i get the app that tells me what is on other people's phones
jasongthang said:
where do i get the app that tells me what is on other people's phones
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hold on let me call sprint i wanna see whats on my girlfriends phone......
fadimo305 said:
WHAT IS WRONG WITH SPRINT.that is Invasion Of Privacy completely Unlawful and unnessecary why cant they just have asked you .......very concerning
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Hold on, hold on...before we get all flared up, I don't think Sprint is actually logging on to our phones.
They are likely just getting Mod/Kernel version from About Phone menu option..just the way they can know about the PRL/PRI from their system (may be these are the traces that our phones leaves on the system).
If you guys are so worried, just go to build.prop and change the mod/build name.
JoeLithium said:
So flash back to a stock Rom and and turn s back on. That's proof...
Sent from my PC36100 using XDA Premium App
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yeah ive dont that befor for some reason s stays off even after i updated like 3 times... i went back to the rom that came with the phone when i got it.... strange....and i can also charge while in amon_ra or clockwork mod i wonder if they will be able to see if i was on a non sense rom or on WP7? anyone wanna try and seee?
sshark said:
Hold on, hold on...before we get all flared up, I don't think Sprint is actually logging on to our phones.
They are likely just getting Mod/Kernel version from About Phone menu option..just the way they can know about the PRL/PRI from their system (may be these are the traces that our phones leaves on the system).
If you guys are so worried, just go to build.prop and change the mod/build name.
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good idea but what if it dont work?
lui22 said:
good idea but what if it dont work?
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enough with the what ifs
lui22 said:
good idea but what if it dont work?
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That's what we do on XDA...find what works spirit lives on...
jasongthang said:
enough with the what ifs
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alright enough with the "ifs" and lets get to work. your first
lui22 said:
alright enough with the "ifs" and lets get to work. your first
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sorry, not trying to be rude. But no sense asking what ifs, just because this seems to be news to everyone that Sprint can do this. So changing the build.prop might be a good start, if that doesnt work then I dont know. I don't develop these things. Maybe make some type of cached image that looks legit, so Sprint sees that instead of the actual figures. Or some type of block maybe
Or sue them
jasongthang said:
sorry, not trying to be rude. But no sense asking what ifs, just because this seems to be news to everyone that Sprint can do this. So changing the build.prop might be a good start, if that doesnt work then I dont know. I don't develop these things. Maybe make some type of cached image that looks legit, so Sprint sees that instead of the actual figures. Or some type of block maybe
Or sue them
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oh i know you didnt meant to be rude, sorry if it seemed i was i meant it as a joke of good spirit

[Q] EVO reboot randomly

I've searched for answers high and low and I have learned that my reboot issue might be hardware related, but I'd post a Q&A in case someone has a better idea.
My EVO reboots randomly. It mostly happens when I'm watching a netflix mirrored to my TV. It rarely happens when my phone screen is off (ex. WIFI hotspot). It happens on AOSP and Sense roms (CM7, Fresh, MIUI, and stock deodexed). It happens with different kernels and radios. The weirdest part is that it didn't start until about June 1st. About one year after a got it on opening day. I first noticed it while playing Plants Vs zombies. I talked to sprint and the tech guy was willing to work with me and has ordered me a replacement. I don't want to go get it because I will lose root.
Anyone have any other suggestions?
yes I've tried wiping all of the memory.
drdamond said:
I've searched for answers high and low and I have learned that my reboot issue might be hardware related, but I'd post a Q&A in case someone has a better idea.
My EVO reboots randomly. It mostly happens when I'm watching a netflix mirrored to my TV. It rarely happens when my phone screen is off (ex. WIFI hotspot). It happens on AOSP and Sense roms (CM7, Fresh, MIUI, and stock deodexed). It happens with different kernels and radios. The weirdest part is that it didn't start until about June 1st. About one year after a got it on opening day. I first noticed it while playing Plants Vs zombies. I talked to sprint and the tech guy was willing to work with me and has ordered me a replacement. I don't want to go get it because I will lose root.
Anyone have any other suggestions?
yes I've tried wiping all of the memory.
Click to expand...
Click to collapse
How about running a RUU and returning to complete stock?
http://forum.xda-developers.com/showthread.php?t=884060
And lose root? I could go to sprint and get my replacement if I wanted that. Or would it take me to 2.2?
My evo
Can you post a logcat and the last_kmsg after it happens again
And just a thought, maybe lowering the max cpu clock speed just a little, see if that helps at all.
Sent from my Android using Tapatalk
drdamond said:
And lose root? I could go to sprint and get my replacement if I wanted that. Or would it take me to 2.2?
My evo
Click to expand...
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If you run the 3.70 RUU (not the top two) you will go back to 2.2 and can reroot.
However, if you go back to stock and it still does it you're probably out of luck and will need a replacement.
@kyouko
Yeah, how do I do that? I've never done it.
kyouko said:
And just a thought, maybe lowering the max cpu clock speed just a little, see if that helps at all.
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That's actually a good thought.
drdamond, what speed are you overclocked too?
mattykinsx said:
If you run the 3.70 RUU (not the top two) you will go back to 2.2 and can reroot.
However, if you go back to stock and it still does it you're probably out of luck and will need a replacement.
Click to expand...
Click to collapse
I can unroot it, but it was running fine for about 8 months rooted before I had any issues. Do you think that it could help?
mattykinsx said:
That's actually a good thought.
drdamond, what speed are you overclocked too?
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I've tried underclocking. It resets at .99 or 1.1 or even lower at .8
drdamond said:
I can unroot it, but it was running fine for about 8 months rooted before I had any issues. Do you think that it could help?
Click to expand...
Click to collapse
It's possible. It's always best to go back to stock if you're having an issue that seems un-fixable.
drdamond said:
I've tried underclocking. It resets at .99 or 1.1 or even lower at .8
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Doesn't sound like that's the issue then.
I'm willing to try to unroot it and see if that fixes it. Even if it does break I already have to refurb at sprint. I just don't want to risk never getting root back. who knows when the root is coming
drdamond said:
I'm willing to try to unroot it and see if that fixes it. Even if it does break I already have to refurb at sprint. I just don't want to risk never getting root back. who knows when the root is coming
Click to expand...
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Take this file and rename it PC36IMG.zip put it on the root of your SDCARD and boot into the bootloader and accept the update.
If that doesn't work you may want to try posting a logcat per kyouko's request.
mattykinsx said:
Take this file and rename it PC36IMG.zip put it on the root of your SDCARD and boot into the bootloader and accept the update.
If that doesn't work you may want to try posting a logcat per kyouko's request.
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how do i post a logcat?
drdamond said:
how do i post a logcat?
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and I'm currently running MIUI, will that affect the ZIP update?
drdamond said:
how do i post a logcat?
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http://rootzwiki.com/entry.php?b=47&bt=260
drdamond said:
and I'm currently running MIUI, will that affect the ZIP update?
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No. Your ROM/Kernel choice is not going to affect the RUU.
mattykinsx said:
http://rootzwiki.com/entry.php?b=47&bt=260
No. Your ROM/Kernel choice is not going to affect the RUU.
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It won't be hard to replicate the issue. My phone has reset twice while talking to you on this thread.
and what is in the zip? it looks like the older radio combo.
kyouko said:
Can you post a logcat and the last_kmsg after it happens again
And just a thought, maybe lowering the max cpu clock speed just a little, see if that helps at all.
Sent from my Android using Tapatalk
Click to expand...
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I posted the alogcat in a new thread.
http://forum.xda-developers.com/showthread.php?p=16623386#post16623386
Random Restarts
I received a replacement EVO back in June unfortunately. Ever since I have had this EVO I get those random reboots when running GPS, certain apps, and listening to streaming music. I have called Sprint on this MULTIPLE times and have gotten nowhere. They had me take it to a Brick and Mortar and the put it on a test bench and it passed with flying colors. 20 minutes later it rebooted. Took it back and they wanted to run the test on it again. Screw that. It will still pass. Called a Tech, they thought I had apps force closing, not reboots, even after I said I was having my phone crash and restart. The Tech had me do a data profile reset, ##3282# Edit Mode, Enter MSL, Hit menu, choose Reset Data Profile. It wipes something and then does a hands free activation. Still had issues. Today the Tech has me do the same thing and when that was done had me do a complete Factory Restore. Once I was able to run GPS and music at the same time. She was so excited that she had miraculously fixed me phone. 20 minutes later it rebooted. I havent called Sprint back but I am pissed. I didnt have these problems with my day one EVO, but when I get this refurbished piece of crap, it has more problems in the first 2 months that I had with my day one EVO for the first 350 days. Has anyone else asked Sprint why they do not keep tabs on ESN's and why they were returned. That would be good information to have....my 2 cents. To the OP, what did you say to the Tech to get a new phone? I have had no luck. Thanks.
I had luck getting a new phone because the tech I talked to at sprint owns a rooted evo and was impressed at why I thought it was a hardware issue. He knew a lot more than everyone else and he just asked for a new evo for me even though I don't have insurance and it's past warranty. I got lucky to be honest, but everywhere I've seen says its a hardware issue and it doesn't matter what you change, it still happens.
Goods luck with your refurb, I'm going to try one last thing before I trade in my evo for a replacement. I'm going to un root it to see if it can fix anything.
My evo
I ran the RUU and am on stock 3.70 and it reboot before I could even finish my market downloads.

Freezing a lot lately..

My galaxy has been freezing a lot lately and the only way to fix is to pull battery. Any ideas how to fix this? Stock jellybean rooted.
Sent from my SPH-L710 using xda app-developers app
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
metalfan78 said:
I've been having this issue also, it keeps getting worse. It seems like something is not getting cleared because after a clean wipe/flash everything is fine. Then as time goes on it starts happening again. I thought it might just be a rogue app, so I didn't install or restore anything and it eventually freezes. I think it may be a JB issue because I've seen people with other phones post about it as well. Maybe someone else can shed some light on this.
Click to expand...
Click to collapse
I tried clearing cache, seems to work for now..
Sent from my SPH-L710 using xda app-developers app
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
metalfan78 said:
That worked for me for a day, it just did it twice since I posted. I'm not sure what to do next. I guess I'll go to sprint, they replaced it once already because of this about a month ago.
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Click to collapse
I really hope it doesn't come to that. It doesn't freeze for me on cm10. Just stock
Sent from my SPH-L710 using xda app-developers app
Maybe it's a touchwiz problem
metalfan78 said:
Maybe it's a touchwiz problem
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Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Whiplashh said:
Took mine in just now. They are gonna replace it. It froze while the guy was using it. I think the big man up top threw me a freebie because I forget to get rid of the root and all, but the sprint guy noticed how hot my phone gets (I thought it was normal but apparently not, he said it was borderline damaging my phone, been like that since the day I got it) and he said he was just gonna replace it right then and there. Getting it Wednesday. Glad he didn't see my clockworkmod.
But sprint is very good to me. Kinda sad they remember me because I come a lot since 2010.
Sent from a Nexus Galaxy S3 Running 4.1.2
Click to expand...
Click to collapse
What's sad is a Sprint rep didn't see your ClockWorkMod...
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
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Click to collapse
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
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It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
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Thank you for clearing this up. I'm with you on the hardware issue though, because if it freezes up for the basic scrolling then there is something wrong. Plus if it gets that hot that quick without much usage there is obviously something wrong.
My LCD went out and I had to go to 3 different Sprint stores just to get it fixed..
I hope it's not hardware related. This is the second phone that has done it and it takes about a month each time for the issue to show up. That could be a manufacturing defect, but it seems so rare and random.
cbass15 said:
I thought rooting your phone voided warranty? It is a hardware issue though..So i do see where you're coming from.
Click to expand...
Click to collapse
Yeah, in my sprint store I took my evo shift in rooted with an unlocked bootloader...they fixed it up temporarily and just told me to wait for a refurb :laugh:
Sent from my PG06100 using xda premium
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
cbass15 said:
What's sad is a Sprint rep didn't see your ClockWorkMod...
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He would have if it didnt get to hot while he used it. While he was checking for normal freezing problems, it froze on him, and then right before he was about to factory reset it, he said he would just order a new one. He showed the other tech how hot it was and was amazed. It froze just from opening an app and scrolling,
and got hot with 3G turned on and the phone just sitting there. I've always used stock rooted, never flashed new kernel or anything. I think he might have noticed and just let it slide, because as I said before, I have been coming in since 2010 with legitimate reasons to replace phones. I just odin'd my phone after triangle away so it looks completely stock. Before that I backed up all my files with my backup, and when I get the new phone, I will just root it and restore. I'm lucky though. I told him that I have tried many factory resets and even the Odin ones where it wipes the internal memory and it still does it (which is true, I have). When I take it in, I could have acted dumb and said NY friend did that rooting so he could silences my camera blah blah, but I like to be honest.
metalfan78 said:
I was hoping to avoid taking it in but since it keeps freezing and gets hot I guess I will go. Oh well. Thanks for all the input
Click to expand...
Click to collapse
Just make sure you reset the flash counter and Odin it after you backup all the files you will need.
The Root said:
It's really going to come down to store interpretation of the rules. Yeah, there are so many variables that could come with the rooting process itself it's also so unlikely to be the problem. The commonality of bad electronics is so, well....common and this does sound so hardware-ish. I'm absolutely certain some other store would have been jerks about it just because the store happened to hire jerks. Sounds like they get good people. I'd say write them a nice email. Try to add the guy's name in. At least help him get a better raise or something for his effort.
Click to expand...
Click to collapse
I always try to do that. Every time I go in, the techs are so nice. They say sprint may call and text me about my store experience and they ask will you say you had a good one, and I always say I definitely will, but I never get that call or text. Didn't know you could email, so I will definitely do that now! Like I said, I have been where stores hire jerks, and tech wise, they have always been kind and willing to help. Maybe its because I'm straight forward with them, maybe not. If he would have asked if I rooted it I would have said yes. Thank you for the idea.
Sent from my SPH-L710 using xda app-developers app
The store I go to doesn't care about rooted phones
metalfan78 said:
The store I go to doesn't care about rooted phones
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Click to collapse
Well that's good. Just take it in and tell them what is going on. Glad I'm not the only one with the issue. I wasn't gonna take it in, but today it froze 6 times in a 30 min to and hour time interval and I decided it was time to. And I guess its not suppose to get that hot. Like I said, it did that from day one, so I thought it was normal lol.
Sent from my SPH-L710 using xda app-developers app
The Root said:
They cover rooted phones. Really sounds like a hardware issue to me. Never had mine do anything like that and I've been rooted and custom from like the second hour I had the phone.
Click to expand...
Click to collapse
Same way here lol.
Sent from my SPH-L710 using xda app-developers app
Is yours still freezing today? I was going to go to sprint after work but now mine won't freeze. I'm not sure if I should just go or not.

got a second hand Lg G4 and just saw the promotion???

Folks, I recently purchased a month old LG G4 from a guy and its through Verizon, well the guys has been shipped overseas(he is in the service) and I just saw the promotion for the battery, battery cradle and micro sd card and my question is this, I have the phone and of course the IMEI number but I don't have a receipt for the phone, I've contacted LG and they tell me I have to have a copy of the receipt along with IMEI number of phone, can anyone suggest anything that would get me closer to being able to get the receipt for the phone like calling the store where it was purchased or anything like that? I texted the guy and he said he is locked out of his Verizon account so he couldn't get me a copy of receipt.
love the phone though and works great.
thanks in advance.
I doubt you can do anything, you bought in a secondary market.
If you really need a battery just buy it on ebay I seen some go for 20 bucks
Sent from my LG-H811 using Tapatalk
Not 100% sure but I might take mine back due to unresponsiveness. IF I do take it back and get the N6, I'll give you the battery pack. You'll just pay shipping. Again, I'm not too sure. Just send me a pm so I won't forget if I end up doing it
Give me a break... At least wait for the update. It's not nearly bad enough to return the phone
My choice brother. Sorry if that bothers you
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.
player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid..
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THIS. Mine was having all kinds of lag and miss-touches (To the point that I kind of wanted to throw it against a wall) so I opted to do a factory reset and now I have literally NO lag at all. Was even able to install the launcher I wanted but could not use prior because of how buggy my G4 was being.
So as stated just do a factory reset and then give the phone a real chance.....You will thank yourself later for it.
folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks
player911 said:
I agree. If you are having lagginess and have NOT factory reset, you are doing yourself a disservice. Phone is solid. Mine was freaking out when I first got it. I suspect it was because the Carrier tech skipped the initial setup and it was freaking out. After a factory reset and finished the setup properly, it has been amazing. I use Nova btw. Supposedly some of the LG Home Launcher widgets were buggy and eating ram and resources that cause lagginess and battery draining.
You can always try to submit for the Free battery and stuff. Worst case is they tell you no. I think you have until July 15th to Submit. Unfortunately you have to have a Receipt of Purchase. So unless you have the original Verizon receipt, you will be SOL.
Click to expand...
Click to collapse
The offer ends tomorrow, June 30th.
rockey95 said:
folks, again I'm still new to Android, when you say " factory reset" I'm assuming you start from scratch on the phone? if you do this how are you getting your information back again as far as contacts, emails, pictures and so forth?
thanks
Click to expand...
Click to collapse
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.
zkyevolved said:
If your contacts are on Gmail, then you won't have any issues. That goes the same for emails.
Pictures and videos must be copied first to either your PC or copy them to Micro SD card. Then you reset your device, and then copy them back. It's quite simple. Let me know if you don't understand and I'll be more than happy to give you a more detailed explanation.
Click to expand...
Click to collapse
For pictures and videos, just like email/contacts store on the cloud, if you've loaded Google Photos and had it auto-upload all your content, it'll always be available as well.
Now, that said, while I'm with the others on holding onto the phone and giving it time, I do realize that the actual return windows for the product are finite. It's a lot harder to sell the device later on your own (not hard, just harder) rather than leverage a return to the store and potential impact of a restocking fee. The restocking fee may be a small price to pay for the piece of mind acquired by getting out of a device you don't want. For that, you're the only one that can make the decision.
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
Click to expand...
Click to collapse
LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....
Th3Bill said:
LOL! The software on this phone isn't nearly as bad as the Optimus G. At least this is manageable for most (in my case, it's no issues at all really). The Optimus G would turn into a pocket heater due to borked kernel at release.
I can only imagine what some of the crowd in these G4 forums would have done if they had the S2 back when Sammy didn't do their homework and pushed out a release that bricked the devices that took the update before they could pull it....
Click to expand...
Click to collapse
I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.
06stang said:
I have minor problems. Every once in a while it misses a swipe on the keyboard and even less often I get some minor lag. Other than that it runs very well for me.
Click to expand...
Click to collapse
I can deal with a few tech ticks here and there. I really look for my phone to be spot on with phone, data and it's usage, sms, mms, and camera (biggest thing for me). So far, can't find much to complain about here.
06stang said:
Yeah no one cares what anyone else does with their own phone but don't go around telling others it's bad. It has a bad release software. LG messed up but hopefully they can fix it soon. They already claim to have updates ready soon.
Click to expand...
Click to collapse
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it
siloner said:
Never told anyone the G4 wasn't good for anyone. I just said MY phone is having the issues. I don't have lag after the reset but the miss clicks are still there and it's horrible to the point where I have to touch 6 times just to wake the screen and I have to go back and rewrite stuff because it's missing a letter. I myself want a phone without issues out of the box and that's what I thought I was paying for. Again, I'm not saying the phone in general sucks, Im just upset at the first impression I got from it
Click to expand...
Click to collapse
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
To factory reset, go into Settings. Security. Wipe device.
Contacts, apps, etc will restore when you first sign in to your google account during initial setup. There are tons of Getting Started guides for Android. If you are new to Android, welcome.
player911 said:
Ouch. I would say you have a lemon. A few people do have legit problems, exchanged and 1000x better.
Click to expand...
Click to collapse
I wouldn't say that's true. I've been following several different forums, apart from XDA, and there are A LOT of people who complain of the knock-on issue. As well as the keyboard issue (with any keyboard). Many people claim that the issue goes away after a reset, but I actually do see a lot of them return saying "I was wrong, and it took 3-4 days for me to notice it again."
I think that there is a bug in the software. If they had found it, it would have been pushed ASAP seeing as it plagues a great many people. They're still working on it... Hopefully they'll fix it soon!
Just sayin'.
http://forum.xda-developers.com/ver.../lg-honor-battery-promotion-adopters-t2885022

Question Google lately sending out a replacement device only once?

Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options now.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude i had in the chat today said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
xflowy said:
Hey guys,
I issued a complaint about my 6 Pro (purchased from the Google Store in November) some weeks ago due to it having connection loss, GPS never pointing me in the direct direction (and some other things), got an replacement device, that randomly rebooted like 5 times in the first 2 days, so I sent back the replacement and hoped for the updates to resolve my issues with the original one. Well they didnt and I just got out of a chat with a service agent, who said, they can only offer repair options.
As a Google buyer since the nexus days, having the ability to get a good service has always been a strong case for my choice for Google. This is very disappointing. Since when did things change, and why? Or are there people who got more than one replacement?
The dude said he checked with the specific deparment and they will only offer repair for my device.
Thanks guys!
Click to expand...
Click to collapse
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
That's a weird turn of events with that agent
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Lughnasadh said:
This is a good idea to call back. Can't tell you how many times I've received different answers depending on who I talk to from various company's support services.
Click to expand...
Click to collapse
TonikJDK said:
What you are describing is a complete change from how Google handled warranty claims in the past. I would call back and see if the answer changes, this feels like a support agent that was confused.
That said, Google is currently in a very bad spot with support, it is a disaster.
Click to expand...
Click to collapse
I know right. I buying from Google since the nexus days. And getting a replacement has never been an issue. But there seems to be a change in poilicies.
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
xflowy said:
Thats why I'm asking, if someone got a second replacement device, cause I think that is were the cutoff is now.
Click to expand...
Click to collapse
If it is, this is the last Pixel I will buy.
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
TonikJDK said:
Are you on Twitter? Send a message to MadeByGoogle. They might provide clarity.
Click to expand...
Click to collapse
Sadly i am not on twitter :/ perhaps someone can take over here?
blackhawk said:
In the future return the device in the available return window if defective.
Make it their problem not yours (I have 2 open box specials to my name so far with Samsung).
You can try contacting your bank if you used a MC to see if you can return the device and get the bank to do a charge back.
You need to be effectively assertive or people will walk all over you.
I be all over Google like a cheap suit...
Click to expand...
Click to collapse
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
EtherealRemnant said:
If you do a chargeback they'll freeze your Google account. Lots of reports of this happening on Reddit and they never reverse course and let you keep the account.
Click to expand...
Click to collapse
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
blackhawk said:
All the more reason to never do business with this company it true. I'd return it anyway. Then start filing complaints if they froze the account.
The FTC will take action if they get enough complaints of inappropriate behavior like this.
As it is I would never give Google a dime outright anyway.
Click to expand...
Click to collapse
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
EtherealRemnant said:
Yeah after hearing about the chargeback situation I decided I'll order from Amazon when it's time. Too many reports of FedEx stealing the phones and Google support not being helpful with requesting refunds.
I agree with OP that it's a shame if Google has now decided they'll only replace a device once. A defective device is a defective device, not anyone but Google's fault that their QA sucks.
Click to expand...
Click to collapse
As Lughnasadh pointed out calling Google back is a good idea. I've literally called some companies over 2 dozen times over the course of a week or two, escalating the case, ask to talk to supervisors, managers, even a VP at Sony.
Trying to get them to do the right thing.
Hammer them until they blink first... it's like playing the slots.
I'm successful almost always but it can take some doing. Once I get started I go to town...*
It's all good though because it's another free course in assertive training. Unfortunately for them I'm already well trained and worse I enjoy it
*attitude adjustment theme music courtesy the Kinks
I think maybe too many scams going on....
Morgrain said:
Connectivity problems seem to be mainly software related, many people were able to fix their problems by flashing the november radio file. What other problems do you have?
Have you set up your device "fresh" or with a backup? Google cloud or cable?
Some people had problems with backups, if Google doesn't offer you another replacement, I'd suggest to set up your device without any previous backup stuff, to see if that solves your issue.
Click to expand...
Click to collapse
actually, from what I heard it was mainly adaptive connect that caused the problem. (Least it was for me and I was on December update, but November did it to). Now I am on January update.
edmondt said:
I think maybe too many scams going on....
Click to expand...
Click to collapse
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
bobby janow said:
I agree. People bl unlock flash the wrong image, can't recover, and say my phone won't respond. Not that it happened here but you can search the threads and see what I mean.
Click to expand...
Click to collapse
No doubt that may be true, but not all devices are equal (even the same model).
It's a dirty little secret but a common practice for phone manufacturers to substitute smaller chipsets and components during a production run due to parts availability. If it's a chipset it may not be compatible with the original firmware instruction set.
Eventually the manufacturer will modify the firmware to incorporate these off spec components, hopefully. Once they realize there's a problem. Almost always they need to physically examine the device to know if/what was substituted. So yeah they like you to send it in for repair. Fking beta hardware
Samsung is known to do this.
So when others are having issues you never experienced or easily fixed and they can't, don't be so sure it's the user's fault. Especially if there are wide spread reports.
so no one here who got a second replacement device?
xflowy said:
so no one here who got a second replacement device?
Click to expand...
Click to collapse
I'm very sure I remember reading some other members in this section reporting having received second replacement devices. No idea who they were or in which threads you might find their posts, though.

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