I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
if they wont RMA for that issue, then id call and just say you have burn in or the screen is very blue. should get an immediate RMA. They never questioned me when i got mine swapped
redman1982 said:
I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
Click to expand...
Click to collapse
I too am on big red, using an unlocked phone from google, not the Verizon variant. If you've done 3 factory resets, and still having the problem, then I'd say it's either a hardware, or sim card issue. Since you can't unlock the bootloader to try a different radio, or flash a factory image, I'd definitely lobby hard for a replacement. That's just not right. Certainly hope you get it figured out though.
redman1982 said:
I am running the security patch dated January 5, 2018 and Android 8.1.0. Probably two weeks ago, I started having problems making and receiving phone calls and went back to the Verizon Store. At first Google and Verizon thought it may be a hardware issue, but had to do a factory reset to rule that possibility out or in. Today I started having similar issues and brought it back to the store. Since I rely on the phone for my business, factory resetting, even once per month is unacceptable. I called Google from the store and all they could offer was that this is a known issue and I will need to do another factory reset. I am in the process of completing this right now. Has anyone else had similar issues? I bought the phone since I want as close a pure android experience as possible, but I can't run my business with an unreliable phone. Are there any ROMs out there that are stable and don't have this issue?
Click to expand...
Click to collapse
Redman1982 .. I had the exact same issue after installing the January Security Patch .. after calls to both Google and Verizon, took back to Verizon store and they switched it out for a brand new sealed one.
Like others have said, after multiple factory resets on a locked device, you should demand Google replace your $900 flagship device that is not working properly after 3 factory resets, and nothing you can do to it (it's locked) could make it not work, so it's obviously a faulty device issue.
I would certainly try to get Google to send you a replacement, as several folks who had VZW locked devices have said when getting Google replacement devices, they were sent unlockable Google variants instead of locked Verizon variants.
It might be a long shot, but if you go into a VZW store, you have a 100% chance of getting another locked device
Either way, don't stop bugging them until they replace your device!
Good luck!
Az Biker said:
Like others have said, after multiple factory resets on a locked device, you should demand Google replace your $900 flagship device that is not working properly after 3 factory resets, and nothing you can do to it (it's locked) could make it not work, so it's obviously a faulty device issue.
I would certainly try to get Google to send you a replacement, as several folks who had VZW locked devices have said when getting Google replacement devices, they were sent unlockable Google variants instead of locked Verizon variants.
It might be a long shot, but if you go into a VZW store, you have a 100% chance of getting another locked device
Either way, don't stop bugging them until they replace your device!
Good luck!
Click to expand...
Click to collapse
Yeah .. I tried doing that .. problem was, I walked into a Verizon store that had stock of the Pixel 2 XL Black 128GB version .. I was like .. ****tttt .. LOL
LordGeek said:
Yeah .. I tried doing that .. problem was, I walked into a Verizon store that had stock of the Pixel 2 XL Black 128GB version .. I was like .. ****tttt .. LOL
Click to expand...
Click to collapse
Update. I continued to have issues which began to include a loud screech when the other party answered. I went back to the store about two weeks ago and they gave me a new sim card. This worked about a week and began having problems again. I called Verizon Saturday night as I was unable to work. After about two hours of troubleshooting, the rep conceded that I should get a new phone which arrived yesterday. I hope this one works out.
Sent from my Pixel C using Tapatalk
redman1982 said:
Update. I continued to have issues which began to include a loud screech when the other party answered. I went back to the store about two weeks ago and they gave me a new sim card. This worked about a week and began having problems again. I called Verizon Saturday night as I was unable to work. After about two hours of troubleshooting, the rep conceded that I should get a new phone which arrived yesterday. I hope this one works out.
Click to expand...
Click to collapse
Keep us posted on your progress.
I wonder if it is a common problem
I've been having this same issue since the March update. I make calls and I don't get the ringing tone and when the other person answers the call there's no audio. I've already done a factory reset and this is already my second Pixel 2 XL. This sucks.
brazcub said:
I've been having this same issue since the March update. I make calls and I don't get the ringing tone and when the other person answers the call there's no audio. I've already done a factory reset and this is already my second Pixel 2 XL. This sucks.
Click to expand...
Click to collapse
Did you have any Bluetooth connected? I have Gear S2 smarwatch connected and I had to switch off call forwarding to get rid of that issue
Related
my phone is rooted i'm on 13B everything was fine since i got my phone back in august till today i was listening music and was gonna skip to next song that moment is when my phone froze completely after pressing the power button the phone reboot by itself but got stuck on the lg screen i removed the battery after a few attempts it turned on. after 30 minutes or so it rebooted it self again but now even removing the battery it won't pass the lg screen. any ideas? suggestions?
probably the same problem a lot of other people are having. I also had the same symptoms as you, on rooted 13B.
you can try resetting or reflashing your phone but most likely you need a replacement.
theirs a problem with the motherboard going bad, i just had the same problem and lg sent me a replacement under warranty but i wasnt rooted
dagnisaun said:
probably the same problem a lot of other people are having. I also had the same symptoms as you, on rooted 13B.
you can try resetting or reflashing your phone but most likely you need a replacement.
Click to expand...
Click to collapse
bayniner said:
theirs a problem with the motherboard going bad, i just had the same problem and lg sent me a replacement under warranty but i wasnt rooted
Click to expand...
Click to collapse
Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.
killa408shark said:
Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.
Click to expand...
Click to collapse
How were you able to flash 13B if it was stuck in a bootloop, ive already recieved my replacement but id like to factory reset my old one before i send it back
bayniner said:
How were you able to flash 13B if it was stuck in a bootloop, ive already recieved my replacement but id like to factory reset my old one before i send it back
Click to expand...
Click to collapse
I put the phone in download mode and flashed 13B KDZ. But unfortunately my phone got back in the bootlop. Good thing I'm gettingmy replacement
It's a hardware issue, not software. A lot of the earlier G4s have "loose contacts" that cause the bootloop to occur. LG has acknolwedged it and are replacing any affected phones without incident. Just call verizon and they'll ship a new one.
Yup, happened to me just his week. VZW shipped another one to arrive the next day. FWIW, I strongly recommend everyone backup their phone to removable SD card using LG's on board Backup utility. If this challenge happens to you, getting back up and running quickly will be much easier if you have this backup ready to go.
...my $.02.
Happened to me as well last night. Took it back to Verizon today and they are sending me another one. I didn't have insurance and no questions were asked. Obviously they recognize the problem. Last LG phone I will own! Unless the G5 is insane. Hehe
Happened to me as well, yesterday. Interesting how this is happening to everyone at almost the same timeframe. I'll take it to Verizon to get a replacement shipped.
I had the same problem, and contacted LG support and they said it will take 9 business days to repair the phone. This seemed like an awful long time to be without a phone, I asked if there was any way to speed the process up and they said no. Thankfully I was able to borrow a phone from work for the duration of the repairs. Considering how this is a major problem with many handsets, I think LG is handling the whole situation pretty badly.
So the issue can be referred to :http://forum.xda-developers.com/pixel-c/help/corrupted-hard-drive-dead-pixel-c-t3290331
https://productforums.google.com/forum/#!topic/nexus/xoaMSAa8yC8
I bought the Pixel C few days ago. I'm in China , I haven't got it yet. It's till in transit. I have read some people have this issue. It really worries me because I don't get to RAM it since I'm in China. If anything like this happens then I will have a bricked device.
My question is if I unlock the bootloader as soon as I get it. If this issue occurs, am I able to sideload the factory image to unbrick it?
Also , I would like to know if the latest batch(the ones you can get with the developer discount) have the wifi issue or are they of the same batch as the previous ones?
randy6644 said:
So the issue can be referred to :http://forum.xda-developers.com/pixel-c/help/corrupted-hard-drive-dead-pixel-c-t3290331
https://productforums.google.com/forum/#!topic/nexus/xoaMSAa8yC8
I bought the Pixel C few days ago. I'm in China , I haven't got it yet. It's till in transit. I have read some people have this issue. It really worries me because I don't get to RAM it since I'm in China. If anything like this happens then I will have a bricked device.
My question is if I unlock the bootloader as soon as I get it. If this issue occurs, am I able to sideload the factory image to unbrick it?
Also , I would like to know if the latest batch(the ones you can get with the developer discount) have the wifi issue or are they of the same batch as the previous ones?
Click to expand...
Click to collapse
For every Nexus device I purchase, it's standard practice to unlock it before completely setting everything up. So right after opening it, I'll do a quick setup and use a couple apps to check for things like dead pixels or lightbleed. Then, if everything checks out, I'll unlock the bootloader and flash the latest factory image to make sure I'm getting a fresh start from scratch. I've never seen a reason NOT to unlock the bootloader first. It helps get you out of trouble if something were to go awry on the software side. I've never encountered an issue that flashing a factory image couldn't fix.
While I can't attest to anything regarding the original batches, I can tell you the device I received with the dev discount has been perfect. No issues so far after using it for 2 weeks. I believe it was manufactured in January 2016 if the serial number naming scheme is the same as other Nexus devices.
If you have a dead HDD, nothing can fix it other than replacing it. I'm not sure if that's a software or hardware error, if it's software, reformatting the drive may help, if it's hardware, you're obviously screwed.
charesa39 said:
For every Nexus device I purchase, it's standard practice to unlock it before completely setting everything up. So right after opening it, I'll do a quick setup and use a couple apps to check for things like dead pixels or lightbleed. Then, if everything checks out, I'll unlock the bootloader and flash the latest factory image to make sure I'm getting a fresh start from scratch. I've never seen a reason NOT to unlock the bootloader first. It helps get you out of trouble if something were to go awry on the software side. I've never encountered an issue that flashing a factory image couldn't fix.
While I can't attest to anything regarding the original batches, I can tell you the device I received with the dev discount has been perfect. No issues so far after using it for 2 weeks. I believe it was manufactured in January 2016 if the serial number naming scheme is the same as other Nexus devices.
Click to expand...
Click to collapse
I've bought lots of nexii devices ,say, Gnex, nexus 7 , nexus 6 and 6P. I used to do a lot of flashing just like you do, the first thing I did was unlocked the BL and flashed a new ROM, kernel and maybe did some tweaking. But I haven't messed with my 6P cause I don't wanna unlock the BL for security reason. With an unlocked bootloader, just think about it, if you lose your phone, anyone can do whatever they want. with it That's not cool at all. So I'd rather keep it the way it is.
Glad to know that you don't have any issue with your device. I hope it's the same in my case. Thanks for the information.
brando56894 said:
If you have a dead HDD, nothing can fix it other than replacing it. I'm not sure if that's a software or hardware error, if it's software, reformatting the drive may help, if it's hardware, you're obviously screwed.
Click to expand...
Click to collapse
I think the problem mentioned should be a software issue. As in those two threads , they are not able to boot up the device simply by factory resetting it. And they failed to flash the factory image to the bricked device since it's locked.
randy6644 said:
I've bought lots of nexii devices ,say, Gnex, nexus 7 , nexus 6 and 6P. I used to do a lot of flashing just like you do, the first thing I did was unlocked the BL and flashed a new ROM, kernel and maybe did some tweaking. But I haven't messed with my 6P cause I don't wanna unlock the BL for security reason. With an unlocked bootloader, just think about it, if you lose your phone, anyone can do whatever they want. with it That's not cool at all. So I'd rather keep it the way it is.
Glad to know that you don't have any issue with your device. I hope it's the same in my case. Thanks for the information.
Click to expand...
Click to collapse
While this is definitely true, your average cellphone thief is about as tech savvy as a wet piece of leather hahaha I've had this concern myself but then realized that maybe 2% of Android owners know how to get to the recovery, hell most reps at cell phone stores don't even know how to do it, even the ones that are "techs"!. When I had my S4 rooted and stupidly let it slip that the phone was rooted, next time I came in the rep looked over the phone and called out a tech who looked at the phone for 30 seconds then said "do you know how to get to the recovery on this???". A simple pin/password/pattern lock will thwart about 90% of phone thieves out there from getting access to your data, they're most likely just going to wipe it anyway. They couldn't care less about your data, they can't sell or use that as easily as they can the device itself.
Sent from my Pixel C using Tapatalk
brando56894 said:
While this is definitely true, your average cellphone thief is about as tech savvy as a wet piece of leather hahaha I've had this concern myself but then realized that maybe 2% of Android owners know how to get to the recovery, hell most reps at cell phone stores don't even know how to do it, even the ones that are "techs"!. When I had my S4 rooted and stupidly let it slip that the phone was rooted, next time I came in the rep looked over the phone and called out a tech who looked at the phone for 30 seconds then said "do you know how to get to the recovery on this???". A simple pin/password/pattern lock will thwart about 90% of phone thieves out there from getting access to your data, they're most likely just going to wipe it anyway. They couldn't care less about your data, they can't sell or use that as easily as they can the device itself.
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Well, usually thieves might just wipe everything. But still, there are risks. There are certain ways to go around the locked screen if you got a unlcoked BL and rooted phone. I've got all my photos( No nude pics ) stored on Google, and also all my contacts, whom wouldn't be happy to share their information with a thief, and some notes, payment apps as well as some important emails. There's too much going on and I don't wanna take risks. Also, if my phone got stolen, I'll have make sure the SOB got a brick ,nothing more. Sure they can tear it apart and sell some parts of it, but they don't get a phone.
I still flash roms and stuff on my oneplux which i got few days ago since my nexus 6 went dead, I do that because it's not my main phone and I don't have a lot of personal information stored there unlike on my 6P. For a tablet, maybe I would do that since I'll put it home usually .
randy6644 said:
Well, usually thieves might just wipe everything. But still, there are risks. There are certain ways to go around the locked screen if you got a unlcoked BL and rooted phone. I've got all my photos( No nude pics ) stored on Google, and also all my contacts, whom wouldn't be happy to share their information with a thief, and some notes, payment apps as well as some important emails. There's too much going on and I don't wanna take risks. Also, if my phone got stolen, I'll have make sure the SOB got a brick ,nothing more. Sure they can tear it apart and sell some parts of it, but they don't get a phone.
I still flash roms and stuff on my oneplux which i got few days ago since my nexus 6 went dead, I do that because it's not my main phone and I don't have a lot of personal information stored there unlike on my 6P. For a tablet, maybe I would do that since I'll put it home usually .
Click to expand...
Click to collapse
In that case, Android Device Manager comes into play and allows you to beef up your security.
Sent from my Pixel C using Tapatalk
Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?
Highlyanimated said:
Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?
Click to expand...
Click to collapse
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.
xunholyx said:
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.
Click to expand...
Click to collapse
Thank you for the suggestion.
I went through all of the standard troubleshooting before they escalated me to repair status.
First I did safe mode, after it rebooted in safe mode I did a factory data reset. After the reset I did a cache wipe and that didn't work. I also did a cache wipe, and factor data reset. Finally, I installed the RUU from their webpage and the problem persisted.
I wiped the phone and set it back to them, they were unable to get the phone to reboot during the 2-3wks they had it.
Any other suggestions, or answers to the question about Uh-Oh protection?
Highlyanimated said:
Any other suggestions, or answers to the question about Uh-Oh protection?
Click to expand...
Click to collapse
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.
auggie721 said:
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.
Click to expand...
Click to collapse
Sorry to hear that Auggie,
For the past 9 days I haven't had any reboots. Solution, turn off 4G LTE and use only GSM/WCDMA. Perhaps give that a try, if the same thing happens, then I think it means there's an issue with the radio (firmware/hardware).
Sucks, because service here on AT&T in LA is worse than when I lived in NYC and no LTE is like torture.
Thanks, this workaround solved my HTC reboot issue, keep using 3g is a pain but at least no need to buy a new phone. HTC supports or technicians really don't understand and know how to solve the issue
So experts,
Currently I am on S7 but I do miss my Note 4.
After Marshmallow update it started lagging, shutting off etc.. all known problems. To fix it I downloaded wake lock app and it worked fine but drained battery a lot.
I tried to flash it through odin etc... (not a technical guy I am, followed instruction from one of the threads on this forum).. took all the files on SD Card and after that phone never turned on.
It does not charge, no LED lights when plugged in, none of the buttons are responsive. I have tried everything like new charger, usb cable, PC, new batteries etc...
1) Do you guys think It's hardware problem?
If No then,
2) Is it possible to fix it and how?
Please note: Phone does not turn on or recognized by PC. If it is just software problem then I am determined to fix it. I may need instruction for even very simple steps.
Thanks in advance to all!
Bump....
Anyone?
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Shanghai.Knight said:
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Click to expand...
Click to collapse
Oh ok. I better do that if it is getting resolved in $74. For some reason I am not able to adjust to Galaxy s7, been on it for 6 months now I guess.
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
q_werty said:
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
Click to expand...
Click to collapse
Don't know all the answers but I did contact Samsung. They have walk - in centers, just google it, contact the one which is near to you. You can either ship the phone to them or just walk in. I have not confirmed about the cost of repair yet!
q_werty said:
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
Click to expand...
Click to collapse
Had word with Samsung repair and they said the max they charge is $199. Anything more than that is beyond economical value so they don't suggest to do it. visitng them this Saturday. Will update.
Shanghai.Knight said:
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Click to expand...
Click to collapse
I visited Samsung walk in center today. In my case they refused to repair it saying that the issue is Motherboard (without even checking, but he seemed vary confident) and the repair cost is more than the price of new phone as of now. I tried to convince him to check at least. Disappointed I am, honestly! but this visit was like final nail in the coffin.
How did you convince them to do it all for just $74?
Call Samsung customer service, they've been great to me.
+1 800-726-7864
Shanghai.Knight said:
Sounds VERY similar to the problems I and others have had with hardware. I sent mine into repair, and for a flat $74 fee, Samsung reported errors with the charging circuit, main board, camera, etc. They replaced darn near everything on that phone, all for $74... Well worth it, in my estimation. Phone still performs better than today's $400 phones... Call samsung and they'll set you up. Had the phone back in under 10 days.
Click to expand...
Click to collapse
Samsung did fix it for $70. Phone looks fresh and new now! Great service. Thanks for your suggestion!!
Now I am confused between s7 and note 4. S7 has good features like finger print (very accurate) and samsung pay (brilliant) which is missing from Note4. But I may still switch to Note 4.
q_werty said:
I switched to cricket several months back, and have had relatively few issues until I downloaded an ad blocker. then I started having the freezing rebooting stuttering ect.
I tried to do a factory reset, and It got into a boot loop. Somehow I managed to get it booted properly clearing the cache.
I don't know why But it is almost like I somehow got new features after wiping. With s note, and a popup hitting the home button.
However
the freezing and reboot issues are still occurring. I had none of this till I downloaded the ad blocker.
Its currently on 6.0.1 baseband n910aucs2epk2 kernel 3.10.40-8932341 Build no mmb29m.n910aucs2epk2
can I try reinstalling the update, I haven't had one since switching to cricket. I assume I would have to instal it through sd card.
And When the second poster said to contact samsung for repair. Will they fix it if you aren't the original owner?
And specifically who am I looking to contact within samsung?
thanks
Click to expand...
Click to collapse
Call Samsung customer care instead of visiting the walk in center.
So I got 7t off Aliexpress. I asked the seller not to flash Global Rom (whatever that means) but he said he can't do that. Well I ordered it anyways and it arrived clearly used (i.e. customized with apps like Netflix and some apps like Google Movies marked as used 2 weeks before I got it in Google Play Store) and with EU ROM installed. The biggest issue is troubles with installing anything via Google Play store. After I logged in with my gmail account, PlayStore got stuck updating apps like Google services and Chrome. Then I couldn't install ANYTHING, any app I add would get stuck downloading. I obviously set the proper date and time (btw, when the phone arrived, it was off by a few days on the clock, not sure why would that be the case), tried clearing cache/data on Play Store, Play Store Services, rebooting, anything I could think of I tried and still it doesn't work. Then by some miracle some apps got installed (after hours of idle) but an hour later the same story all over again! I'm wondering if the vendor messed up the EU ROM flash and it's acting up, or perhaps he installed some spyware/malware which is interfering with normal operation of the phone. I'm ready to apply MSM tool and flash international ROM but would like to hear any suggestions to avoid that, don't want to brick the phone, besides, I prolly should start a dispute with guy for messing up the phone so bad that I paid a lot of money for
You need to MSM the phone back to a global stock that is available..find that thread. Or, just dispute the charge and return the thing. Sound sketchy the entire situation.
Follow the instructions to factory reset the phone with MSM tool and everything will be fine don't worry.
By the way, Netflix is installed by default as a system app this is normal. As well as Google play movies.
You could try a simple factory reset from the settings first.
yeah, MSM is the last resort, that's why I asked. I was just wondering what the heck happened and why I can't install anything despite all the troubleshooting I tried. I'm also not sure if MSM will clear up everything the guy left behind on my phone.
The problem is not just the installed apps like netflix, it's the reported usage of the apps 2 weeks prior to delivery! I didn't even know it, just came across "my apps" screen in Play store and there it is, some apps report being used 2 weeks ago, and that's in the first few hours of me receiving it. I'm just not comfortable with the phone that's been in use by someone before I got it, not sure if I can trust with my financial data, passwords and so on. The seller took a whole week from the moment I placed the order to shipping it out, probably a bit more.
anzial said:
yeah, MSM is the last resort, that's why I asked. I was just wondering what the heck happened and why I can't install anything despite all the troubleshooting I tried. I'm also not sure if MSM will clear up everything the guy left behind on my phone.
The problem is not just the installed apps like netflix, it's the reported usage of the apps 2 weeks prior to delivery! I didn't even know it, just came across "my apps" screen in Play store and there it is, some apps report being used 2 weeks ago, and that's in the first few hours of me receiving it. I'm just not comfortable with the phone that's been in use by someone before I got it, not sure if I can trust with my financial data, passwords and so on.
Click to expand...
Click to collapse
I understand. You ordered it from China? How much time did it take to come?
Mine took 5 weeks. So usage 2 weeks ago would not be worrisome. Maybe they simply forget to reset the phone after flashing the ROM. I don't know the procedure but they maybe test the phone quickly before resetting it and this time.... They forgot to factory reset it. But the fact that you can't install apps is really strange I agree. Anyways MSM should format and re-encrypt everything so it should be good.
morback said:
I understand. You ordered it from China? How much time did it take to come?
Click to expand...
Click to collapse
Mine was about 3 weeks but that's as reported by Aliexpress. The postal service actually recorded receiving the package about 2 weeks before I got it, so it's possible that the guy simply printed out the shipping label but shipped it later.
Does MSM clear out any potential rooting or whatever else in the bootloader apart from firmware itself?
anzial said:
Mine was about 3 weeks but that's as reported by Aliexpress. The postal service actually recorded receiving the package about 2 weeks before I got it, so it's possible that the guy simply printed out the shipping label but shipped it later.
Does MSM clear out any potential rooting or whatever else in the bootloader apart from firmware itself?
Click to expand...
Click to collapse
As I understand, it completely resets the phone to stock so you should loose root and unlocked bootloader if it was unlocked.
I got a 7t pro McLaren edition from China, took 5 days to get to me buying from eBay. Arrived 2 hours ago sealed brand new with global rom/Google maps out the box. It's weird some have oxygen OS and playstore from factory and some don't
Mine arrived sealed as well, but it was sealed by the seller, not at the OnePlus factory. It was obvious from the addition of a plug adapter and misplaced SIM ejector in the box
anzial said:
Mine arrived sealed as well, but it was sealed by the seller, not at the OnePlus factory.
Click to expand...
Click to collapse
99% think thats factory sealed but it is from the seller.
Linuxkek said:
99% think thats factory sealed but it is from the seller.
Click to expand...
Click to collapse
Just received my second one last Thursday and it was sealed as well. Obviously done by the seller as it is a Chinese one (256GB) with global rom.