I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Click to expand...
Click to collapse
run it on safemode and see if it still happens, if not then there could be an app messing with the experience.. if still doenst turn on while on call on safemode, then call support.
Are u using immersive mode?
I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it
I am having the same issue...
Funny thing, i can wake my screen well when I'm calling with my Bluetooth device (Alpine player). But if I'm using the phone, the screen stays dead.
They should at least give us an update that would let us to wake the screen manually.
You guys need to give more detail like are you stock, rooted, modded? Something to go off of
Shadowblade19 said:
I'm not sure if it's a proximity issue, software, or related to the phone app itself but quite frequently when I'm on a phone call my screen will stay black even if I pull my face away from the phone. Pressing the power button does nothing, double pressing it for the camera shortcut will have the phone vibrate but still black screen. If I place my finger on the fingerprint scanner it vibrates but still black screen. The only way to get the screen to come back on is for the other caller to hang up. It was especially bad when I called my voicemail and couldn't hang up so it was stuck like that until I held the volume up and power buttons to manually reset the phone. Is anyone else having this issue?
Click to expand...
Click to collapse
Here is what you do... Remove your screen protector and throw it away. Then, buy one with a proper cutout for the proximity sensor.
Sent from my Pixel 2 XL using Tapatalk
mackentosh said:
You guys need to give more detail like are you stock, rooted, modded? Something to go off of
Click to expand...
Click to collapse
I'm stock with no screen protector just an Incipio dual pro case. I've taken the case off and tried cleaning the phone but the still persists without the case on. I've also tried booting into safe mode and still the same problem occurs. At least now I've went into the settings and turned on power button ends call so I can hang up now. Talked with google support and sent them a bug report awaiting their response.
hatdrc said:
I've read that some experienced this after an update to the phone app. I had this problem and it turned out something was wrong with the proximity sensor. I downloaded an app to test the phones sensors and it always said near for the proximity sensor. Had an RMA done on it
Click to expand...
Click to collapse
What app did you use? I'll try it out.
Shadowblade19 said:
What app did you use? I'll try it out.
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=asd.vector.sensor
hatdrc said:
https://play.google.com/store/apps/details?id=asd.vector.sensor
Click to expand...
Click to collapse
Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.
Shadowblade19 said:
Yep mines saying NEAR for the proximity sensor. Guess I'm going to wait on the answer from Google support and RMA the device too. It's weird because I don't have any screen protector or anything to block the sensor and the proximity sensor was fine for the first 2 months.
Click to expand...
Click to collapse
Mine too. I had no case or screen protector on it. They had me send a bug report first.
hatdrc said:
Mine too. I had no case or screen protector on it. They had me send a bug report first.
Click to expand...
Click to collapse
Yeah I already sent them a bug report last night. Thanks for all the help appreciate it.
Closed per OP request.
Related
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
Root it and load another rom and see if it still does it.
well this is not a good answer, no offence
cameljockey1 said:
Root it and load another rom and see if it still does it.
Click to expand...
Click to collapse
Rooting is not a solution. I like stock rom , at least for now.
I wish to keep it @Stock if possible. Unless rooting is the only way to fix it
Not sure if you have already done this but you can try rebooting the phone? It may be a one off issue.
Sent from my SGH-T889 using xda app-developers app
thanks, just rebooted, will see
ciphercodes said:
Not sure if you have already done this but you can try rebooting the phone? It may be a one off issue.
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
NT
an update FYI
Restart did not solve the issue, but I have found the setting to disable screen off during call so this will do for now
Omg I have the SAME EXACT PROBLEM and it annoys me SO MUCH. Sometimes I place a phone call and the other party goes to voicemail and i CANT hang up because my screen DOESN'T turn back on at all while its recording minutes of voicemail until I pull the battery. I have disabled the screen off thing and i usually just press the power button when i'm placing a call so the screen shuts off and i can actually turn it back on. One trick i learned is try to place the phone call without your face next to the phone right away. Wait until it starts dialing and/or someone picks up. Another "fix" to the problem is dialing and pressing speakerphone which I think worked for me.
I think it is a problem with the proximity sensor but I'm not sure. When the problem happens to me I always notice the proximity sensor is lit up red if you look closely, and I have tried pressing all button combinations but nothing has fixed the problem
Same issue here. If I move phone away from my ear during call screen is still off. Most of the time it's fixable by just covering the sensors with your thumb for 2 seconds and then the screen will show back up. Hope I helped
Sent from my SGH-T889 using xda app-developers app
I got my phone couple of weeks ago and everyhing was ok until last night when my phone did same thing you all describe. It is brand new note 2 purchased from Tmobile with untouched stock rom.
What happened? And how do you deactivate screen off when holding phone at your ear?
Sent from my SGH-T889 using Tapatalk 2
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
Are your motion settings enabled?
I am curious, why u guys didn't contact Samsung and ask them about the problem. Plus, I noticed all of you guys have brand new phones so it is still under manufacture warranty. Also, the good thing is all of you have stock ROM and your flash counter is 0. So just contact them and send it to them. Most probably you will get another brand new phone from Samsung it self :victory:
Did disabling the auto screen off solve the problem?
mitchillen said:
Omg I have the SAME EXACT PROBLEM and it annoys me SO MUCH. Sometimes I place a phone call and the other party goes to voicemail and i CANT hang up because my screen DOESN'T turn back on at all while its recording minutes of voicemail until I pull the battery. I have disabled the screen off thing and i usually just press the power button when i'm placing a call so the screen shuts off and i can actually turn it back on. One trick i learned is try to place the phone call without your face next to the phone right away. Wait until it starts dialing and/or someone picks up. Another "fix" to the problem is dialing and pressing speakerphone which I think worked for me.
I think it is a problem with the proximity sensor but I'm not sure. When the problem happens to me I always notice the proximity sensor is lit up red if you look closely, and I have tried pressing all button combinations but nothing has fixed the problem
Click to expand...
Click to collapse
mitchillen:
I have the exact same problem here. With all these months, one has to wonder why there's no real fix for this.
But could you please clarify your post a bit for me as something isn't clear. to me.
I read that you turned off the auto screen off (proximity sensor off) option. What's not clear to me, is did that in fact work, to where the screen just stays on without going out at all? Or does it still go out?
I've disabled mine, but I don't use the phone much, so it will take a while to figure out if this worked or not.
Thanks in advance.
Mine doesn't work either. I'm on custom rom. In the call my screen just blacks out. I installed some sensor apps and literally my proximity sensor don't work unless there are a crap ton of light shining on it.
Aria807 said:
Mine doesn't work either. I'm on custom rom. In the call my screen just blacks out. I installed some sensor apps and literally my proximity sensor don't work unless there are a crap ton of light shining on it.
Click to expand...
Click to collapse
My proximity / light sensor seems to work properly but also sometimes seems to stick. I just do this
1) Open the phone dialer
2) Hit menu and select 'call settings'
3) Uncheck "auto screen off during calls"
I know it doesnt technically fix the sensor issue but now you should be able to use the power button to turn the screen off / on during calls. Works for me anyway. Hope that helps!
Sent from my SGH-T889 using xda app-developers app
pyraxiate said:
My proximity / light sensor seems to work properly but also sometimes seems to stick. I just do this
1) Open the phone dialer
2) Hit menu and select 'call settings'
3) Uncheck "auto screen off during calls"
I know it doesnt technically fix the sensor issue but now you should be able to use the power button to turn the screen off / on during calls. Works for me anyway. Hope that helps!
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
I'm on AOKP, we don't have the auto screen off during call option.
Aria807 said:
I'm on AOKP, we don't have the auto screen off during call option.
Click to expand...
Click to collapse
Ouch. Ive never used aokp. I could definitely see how it could be a pain. If your sensor is acting up, sadly, you might have to swap to another rom. Jedi series are nice and do have the ability to disable the screen off on call feature.
Sent from my SGH-T889 using xda app-developers app
I fixed mine!!
vl1969 said:
I just got my note 2 on ebay, phone looks new , came with all the plastic attached and all.
Works good too. But. When I am on the call the screen turns off, which is ok, but it should turn on if I take the phone from my ear, and if I press power button. It dose not do that. The screen stays off untill the other party hang up. Any know issues like that, any fixes?
Click to expand...
Click to collapse
I fixed mine!! i had same issue with my Galaxy note 2. I blew the top earpiece grill a few times and Voila, it works great now.
Ok I guess an updat is in order.
Since my posting. I have been running ok, with no issues what so ever. With the incall auto off sceen set to off my phone is working well. The screen do go off based on the power saving rules (one minute) but I cba get it back up with power button. So all is working. The prox. Sensor works for all other apps I think.
Sent from my SGH-T889 using Tapatalk 4 Beta
Canned air worked
Hey guys, I had the same issue with my new note 2. I used some canned air on my top ear piece and the issue seemed to be resolved!
Thank you.
I had the problem with Jedi x20
then I went to stock and had the same problem randomly but not always... Dunno why!
I was having trouble with my face turning speakerphone on or hanging up the call.
Turns out the Rezound proximity sensor adjustment app works on the HTC One as well. Made the sensor turn the screen off from further away and all problems solved.
https://play.google.com/store/apps/details?id=com.incredicontrol.ProxSensorCalibrator&hl=en
EDIT:
My settings:
PS1_CANC: 9
PS2_CANC:19
Set on Boot Checked
ahh still didnt help me i must hold the damn thing wrong haha
enfurnic said:
ahh still didnt help me i must hold the damn thing wrong haha
Click to expand...
Click to collapse
Did you try my settings? Is the app showing the NEAR/FAR toggle change from farther away? The only way I see you holding it wrong is if the sensor is looking past your head completely. Sensor is in the top left corner of the phone.
I've always had the problem where when I'm done with a call and pull the phone away from my face, the screen doesn't come back on. Happens 99% of the time.
Sent from my HTC6500LVW using Tapatalk
I may have to look into this. Today it seemed like my cheek was pushing all sorts of buttons. Thanks for the post.
Note 2 Verizon Rooted. Two weeks ago my phone started this. When ever I make a phone call, the screen cuts off. The problem is it wont come back on until the call has ended. Now if i reach someone this isnt a huge issue, but if I have to deal with an automated system, or get someones voice mail i Have to do a battery pull. Does anyone know what is going on? Please help.
Try to clear data of phone app.
Sent from my GT-N7100 using xda app-developers app
Same Problem
I had the same problem, I found it was the cover I had on my phone that prevented the phone to go back on during a call.
This is a problem related to the proximity sensor. It's something very hard to clean so I just disabled turn off screen during calls option. Just go to your dialer press menu button then click call settings you should see turn of screen calls option, disable it.
Your cheek probably touch to screen and press random buttons when you're on the phone so remember to turn off your screen by on off button so you dont touch buttons with your cheek.
Hope that solves your problem
edit: I found that sometimes blowing through the speaker makes proximity sensor work correctly for a while. It's not a practical solution though.
Equal1zer said:
This is a problem related to the proximity sensor. It's something very hard to clean so I just disabled turn off screen during calls option. Just go to your dialer press menu button then click call settings you should see turn of screen calls option, disable it.
Your cheek probably touch to screen and press random buttons when you're on the phone so remember to turn off your screen by on off button so you dont touch buttons with your cheek.
Hope that solves your problem
edit: I found that sometimes blowing through the speaker makes proximity sensor work correctly for a while. It's not a practical solution though.
Click to expand...
Click to collapse
Thanks for the information everyone! I busted the screen a few months ago and assume that's whats causing it. I just didn't think that was it because it hadn't been a problem until well after I busted it. Ill disable this option and that will take care of it for my needs.
Has anyone else noticed that when in a dark area, pressing the main button will turn on the screen but it will then automatically and immidiately turn off?
Several times I've gotten into a battle with the phone only to lose, turning it on and it turns off, then turning it on again and so on...
To compound the issue, in these situations it seems that double tap is signifigantly less responsive to activate the screen as well.
I'm pretty sure this phone is using some sort of facial recognition, it has smart stay doesnt it? I think it has gravity/accelerometer to turn on the screen when you pull it out of your pocket. In the back of my mind I'm thinking that since it cant see me it is shutting off but this doesnt seem consistent...
I'm running stock rom, rooted with twrp. Any ideas?
I have not experienced that. Did your G3 do that out of the box?
Sent from my LG-D851 using Tapatalk
Never heard of it. Screen is set to auto off in 30 seconds. Change it to 2 min and you should be good. If u running without a case then maybe the hand is touching the edges of screen this will also shut screen off in double tap.
BAD ASS G3
sublimaze said:
I have not experienced that. Did your G3 do that out of the box?
Sent from my LG-D851 using Tapatalk
Click to expand...
Click to collapse
I didn't notice it until the last week or so. but I kind of feel like that was because I hadn't used the phone that much up until then. I didn't make any major changes to the phone immediately before I started noticing it either, I had already had it rooted for about a week. I feel like the stock rom does have some glitches to it.
The G3 does have a "smart screen" feature that detects your face (Settings > Display). Disable that and see if it helps.
I've not run into this in the dark but have when I try and use my arm band holder when running. The holder covers the ambient light sensor so the phone thinks it was accidentally turned on like in a pocket and shuts right off. Super annoying.
Noticed similar behavior when the phone is in my bike mount at night. Basically it's acting like the proximity sensor is covered. In my bike mount's case, it is covered by a clear screen cover, but normally that doesn't trigger the proximity sensor. But when it's very dark out (not under a street light etc.), it seems to think it's blocked and turns itself off. Annoying.
randyspants said:
I've not run into this in the dark but have when I try and use my arm band holder when running. The holder covers the ambient light sensor so the phone thinks it was accidentally turned on like in a pocket and shuts right off. Super annoying.
Click to expand...
Click to collapse
speedrabbit said:
Noticed similar behavior when the phone is in my bike mount at night. Basically it's acting like the proximity sensor is covered. In my bike mount's case, it is covered by a clear screen cover, but normally that doesn't trigger the proximity sensor. But when it's very dark out (not under a street light etc.), it seems to think it's blocked and turns itself off. Annoying.
Click to expand...
Click to collapse
Have you tried disabling smart stay as sublimaze recommended?
Apache0c said:
Have you tried disabling smart stay as sublimaze recommended?
Click to expand...
Click to collapse
Tried but remains the same... This was the only thread I found concerning this.
Ive had this issue too investigating now
Had that issue when I was using the lock screen face unlock. In the dark it didn't see my face and then it shut off. Setting is in lock screen section
Sent from my G3
gabrielshaste said:
Had that issue when I was using the lock screen face unlock. In the dark it didn't see my face and then it shut off. Setting is in lock screen section
Sent from my G3
Click to expand...
Click to collapse
Lol.
I have the same issue EVERY night. Why is that? It's very annoying
Same issue here
it seemed to resolve itself when I factory reset my phone
but after I got my apps reinstalled from my google backup it started again
so it seems like it's a software issue - not sure to which app it is related to
let me know if you find a fix - this is quite annoying
Me too. I've been facing this issue at night, when it's very dark.
Me and my buddy were in the car during a roadtrip and it was very dark, I mean like: No lights outside, no lights inside the car, the double tap feature didn't even work to begin with and whenever I tried to use the "Power Button" It would come on and then suddenly 'boom' Turn off, now this would happen a few times until it stays on. Weird...
I just experienced this myself, first time I've seen it happen in the 30 + G5's that I've sold. If it's in the dark it just doesn't turn on at all. I hope LG is fixing this. I'm about to Factory Reset it right now and hope for the best! Someone else mentioned that this is the only forum that is disccusing this issue. It must be a very few that are effected. I'm testing another one as we speak.
Has this issue been resolved? My friend's G3 also has this issue. Day time no problem. When it is dark the screen wont' stay on.
Same problem, no fix yet
Same problem here - Pointing it at any light and pressing the power button will turn it on. (As will plugging it into power). Tried tinkering with all sorts of settings (face recognition/auto dimming feature/etc) nothing worked. Tried factory reset, that didn't work either.
My issue started after i had my screen replaced (by a shady shop) who probably didn't do a good job of packing it back together....I'm going to see if I can have someone open it up and clean it out a bit..
I have the same issue on my G3. Even if you're under the covers in bed, the thing doesn't turn on until it gets light. It basically doesn't turn on in the dark through double tap and actually not even with the power button. It could become a safety hazard for someone in an emergency situation.
Nahdont said:
I have the same issue on my G3. Even if you're under the covers in bed, the thing doesn't turn on until it gets light. It basically doesn't turn on in the dark through double tap and actually not even with the power button. It could become a safety hazard for someone in an emergency situation.
Click to expand...
Click to collapse
I have also same problem. No solution yet.
I'm having an issue when making or receiving a call. The screen goes black. Same thing happens if I use Hangouts to make a call. Maybe it's my phone. Never had this problem on MM. And no issues when I use the S7.
It's has something to do with the proximity sensor. When you end a call or want to end the call, lock the phone then unlock it. That should let you unlock the phone with the screen on and end the call. There's no real fix besides not being on the dev preview. Actually you might be able to turn off the screen turning off during the call but I'm not sure.
jhtfarquhar said:
It's has something to do with the proximity sensor. When you end a call or want to end the call, lock the phone then unlock it. That should let you unlock the phone with the screen on and end the call. There's no real fix besides not being on the dev preview. Actually you might be able to turn off the screen turning off during the call but I'm not sure.
Click to expand...
Click to collapse
Tried that with no luck. Only way to get out of the black screen is to double click power to get the camera app to appear, then close it.
bostonirishguy13 said:
Tried that with no luck. Only way to get out of the black screen is to double click power to get the camera app to appear, then close it.
Click to expand...
Click to collapse
That's weird. I've never had it where I had to go to camera. Check to see if you can turn off the proximity sensor. Honestly that issue was why I stopped using the dev preview and swapped back to purenexus.
Ended up flashing back to MM. Tried everything possible to get it to work.
Downloaded the N Dev 3 preview twice (in case of a bad DL).
Tried flashing manually via fastboot twice.
Clean flashed MM then flashed N Dev 3.
Clean flashed MM then took the OTA.
Every time, the same issue happened. Screen went blank when making/receiving a call. Locking the phone by hitting power button didn't work. Sometimes the double click to camera would. Usually needed to power off.
I was having the same issue, I hope in the next release the issue get fixed
I mas with this problem and I just change the screen protetor film