Develop Bugs

Hardware Issues Thread

Does anyone else have some phone hardware issues?
My power button works only if you press the back of it and my USB port randomly disconnects from PC mounting. I don't understand how this phone is supposed to last 2 years. I've had mine for 9 1/2 months and it already has some problems.

Amphibliam said:
Does anyone else have some phone hardware issues?
My power button works only if you press the back of it and my USB port randomly disconnects from PC mounting. I don't understand how this phone is supposed to last 2 years. I've had mine for 9 1/2 months and it already has some problems.
Click to expand...
Click to collapse
Yeah I'll be possibly replacing my power button soon. For as great a phone as this is it does have some major hardware issues..
I think Verizon must pay HTC less than the other major stores..
The Eris had a bad trackball but the hero worked great..
Never had the Inc so I can't speak for it..
This phone has the bad charge port and power button but the evo, evo 3d, etc all seem really solid..I think the Inc s even has less complaints.
Idk though.
Sent from my Incredible 2 using xda premium

Yeah, this is probably my last HTC device for a while though as my next one will be the Galaxy Nexus or the S3 depending on release date specs, etc.

I know this is not completely on topic, as it was a software problem, but my phone lost the ability to receive texts whenever I flashed anything. Apparently it was a problem with the code and I found a hot fix from the Inc to fix it.
I don't think we should be running into code problems from a year ago still.

Amphibliam said:
Yeah, this is probably my last HTC device for a while though as my next one will be the Galaxy Nexus or the S3 depending on release date specs, etc.
Click to expand...
Click to collapse
If the galaxy nexus runs anything like the nexus s 4g from sprint I would avoid that phone, my fiance has one and I had to root it just to get it to work work better but it still has issues like slow to load web pages and not connecting to the market both over mobile network and wifi
Sent from my ADR6350 using Tapatalk 2 Beta-5

1. You probably had a lemon.
2. Read a Gnexus review
3. Issues: battery life and signal
4. 4.0.4 fixes signal
5. AOKP with GLaDOS/lean kernel fixes battery
6. You now have a phone with no issues that runs with no lag.

My power button was broken the day I got it. I told the Verizon rep that I couldn't press the top button correctly (being left handed doesn't make it any better). He said it was fine so I just believed him. I got a silicon case with a "button replacement" for the power button. It would push the button in. I can't live without the case. It takes me forever to lock the phone without the case.

USB mode
When i connect my usb to pc it doesnot show the diskdrive in my computer...i did check in settings and selected DISK DRIVE option but it does not show the drive in my pc...but my phone charges on connecting it to pc...i am all confused what to do....

knock on wood ive never had an issue with the htc phones ive owned...my inc2 has been rock solid since i got it last july, and my og inc is still chugging along (now being used by my parents) 2 years later
my wife's tbolt has been fine hardware-wise, just the general terrible battery life associated with first gen lte devices
my other experiences with non htc are mixed: my first fascinate lasted from october 2010 until last june when the speaker gave out (inc2 was actually a warranty replacement for it), but the 2nd one i had (donation) was pretty solid and is also currently being used by my parents (not sure which one uses the og inc and which uses the fascinate)
when i had a droid x, it was ok on the hw front...but generally speaking moto is ok with that...its the software issues that kill you

rushabh62 said:
When i connect my usb to pc it doesnot show the diskdrive in my computer...i did check in settings and selected DISK DRIVE option but it does not show the drive in my pc...but my phone charges on connecting it to pc...i am all confused what to do....
Click to expand...
Click to collapse
Depending on what Rom you are using you may have to unselect the ask me every time option.
Sent from my ADR6350 using Tapatalk 2 Beta-5

I recall people having power button issues a few months after the phone came out and some of them returning it because of it. I mainly saw it on another forum but occasionally it popped up here.
I've had the USB issue be weird but only on my Mac, when I use the phone on a Windows desktop it's been fine with USB.
I got this the day it released and have been more than happy with it but I may jump ship to the Inc. 4g LTE or the rumored device for fall. I don't want to jump ship but I feel like this is going the way of the Eris. Promised an update to 2.1 for "Q1" only to have it come out much much later. I like the phone a lot but I'm left wanting a bit more.

DINC2 Issues
Amphibliam, in my experience with the DINC2, the random USB disconnects are a pre-cursor to the micro-USB port failing completely. I had to get my phone replaced under warranty at 11 months due to this. No power button issues with either phone.
On a positive note, the new phone is much better. The old phone's display was pulled away from the glass on the left side and had been that way since day 1. The old phone would also FC voice input if the orientation of the phone was changed from landscape to portrait or vice-versa and would also not work when I had my bluetooth headset enabled (it works now with the headset enabled but I still have to talk into the phone's microphone).
I am now VERY careful with the charging port as I need this phone to last 12 more months. I have found on eBay where the charging port module can be purchased relatively cheaply and it really doesn't look too bad to replace since my warranty ends this month.

sleepit said:
I am now VERY careful with the charging port as I need this phone to last 12 more months. I have found on eBay where the charging port module can be purchased relatively cheaply and it really doesn't look too bad to replace since my warranty ends this month.
Click to expand...
Click to collapse
Here's a note on VZW's forums that describe the repair (briefly) -
https://community.verizonwireless.com/message/803023#803023
Just an update for those who don't have the warranty for some reason and don't mind DIY repair...
New USB port pcb board was $16 on ebay. Replacement requires a star tip screwdriver and involves removing about 10 screws and disconnecting a couple of small flex cables. No soldering required. It was not hard, but it's always better to let somebody experienced do the repair
Click to expand...
Click to collapse
Sounds like you'd just need something like this.

Galaxy Nexus Not Booting

So long story short, after 15 days of owning the GNex purchased from the Play Store on 5/9, the device refuses to turn on. I tried all of the standard troubleshooting steps but to no avail.
I called Google who pushed me over to Samsung since the 14 day return window has expired and now Samsung has sent me a RMA (ground shipping from MD to Texas takes 3 days each way minimum). So I'm looking at a minimum of 11 business days of not having a device in essentially brand new condition for longer than I have actually owned it.
I cant believe that a "flagship" device would totally brick after 2 weeks of use and then Google wouldn't offer replace it.

Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?

IINexusII said:
Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?
Click to expand...
Click to collapse
The phone was working fine and i placed it in its pouch into my pocket. I pulled it out 5 minutes later to take a picture and it was completely dead.

Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery

Liskrig said:
Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery
Click to expand...
Click to collapse
It may have been. I know that after I did a battery pull and replaced the battery, the device would not turn on but was warm to the touch.

Boot Loop after one month

Here we go again...
Another LG phone having boot loops...
Bought from Best Buy on April 5TH with no protection...
May 6 phone started its random turn off....Have to do a battery pull and rest it for 10 minutes to get it to start up again..
After a min or two , it powers off again..
Yes, I was able to do soft and hard re-sets to no avail...
Just filed a repair request with LG...
Grrrrrrr
Mike

I had the same issue with Sprint LG G5. I bought it in April 13 the from Best Buy. It started to reboot 3 times at first and got real hot before it started rebooting. I took it to Sprint repair center where they suggested to do a factory reset. I told them I can do that. But before I was able to do a factory reset, it finally died. Sprint didn't want to replace the phone since I didn't have insurance. I might have to send it to LG for warranty repair which will take 9 business days. Do not buy the LG G5..

About a week and a half after I got my G5 it overheated really badly and turned itself off and wouldn't restart after attempting to reboot several times. I disconnected it from the power source let it cool off then plugged it in using the OEM power wart that came with the phone. That worked and the phone restarted. A week later the same happened. The phone overheated and attempted to restart several times and this time it seemed hotter than the first time. It turned itself off eventually and I was unable to turn it back on again. Less than three weeks into ownership and the phone was completely unresponsive and dead. I took it into the sprint dealership and they initially refused to replace the phone despite the fact it was under a month before this problem surfaced. They wanted to take the dead phone and have a new one shipped out to me. I told them that was unacceptable and they came up with the compromise that if I signed up for protection now they would backdate it and give me a new replacement phone. I took the deal with the full intention of canceling the protection plan within a month or two after I'm sure this new phone isn't going to be an issue. The new phone has been pretty solid for me so far. It gets warmer than I like but that may just be a product of hypersensitivity to heat after the first phone. That was the first time with any phone that I've ever had where a phone catastrophically failed on me like that. Sprint's response at the their shop was completely unacceptable given the time frame since purchase. I like the phone but I'm not liking how ownership of it is starting out. This was about two weeks ago now and I'm still gunshy with this phone afraid this new one is going to crash on me as well. I do not like that feeling. Thank God I have a backup phone just in case.

Goes to show phones these days are not built the same. I've had the g5 since day 1, not any of the problems I've read I've had since owning the phone. I got mine from a Sprint store also. Only issue I have is the slight lag I have when connecting to anything internet related. I believe that to be something kernel related.
sent from my g5

joeyhdownsouth said:
Goes to show phones these days are not built the same. I've had the g5 since day 1, not any of the problems I've read I've had since owning the phone. I got mine from a Sprint store also. Only issue I have is the slight lag I have when connecting to anything internet related. I believe that to be something kernel related.
sent from my g5
Click to expand...
Click to collapse
You may want to try enabling Use legacy DHCP client in developer options. Worked pretty well for me.
Sent from my LGLS992 using XDA Free mobile app

mikesal57 said:
Here we go again...
Another LG phone having boot loops...
Bought from Best Buy on April 5TH with no protection...
May 6 phone started its random turn off....Have to do a battery pull and rest it for 10 minutes to get it to start up again..
After a min or two , it powers off again..
Yes, I was able to do soft and hard re-sets to no avail...
Just filed a repair request with LG...
Grrrrrrr
Mike
Click to expand...
Click to collapse
how long did it take to get the phone repaired through LG?

Reboot ahhhhhhhhhhh
My G5 keeps doing a reboot cycle but only on one app (wwe supercard) how can this app cause this issue??

Nexus 5x won't turn on

Last night my phone went dead. When I plugged it in. I saw the Goggle words on the screen, like when the phone is booting up from being off power. this stayed on for several seconds, then it flashed off and nothing all night. The led light was flashing on and off for a bit, but nothing. I couldn't turn it on then.
Then this morning, I was able to hold the power button and then the Google showed up for a few seconds, then nothing. I have tried holding down the power button for 10 sec to no avail, holding the power and vol down, nothing. Is there any other way to reset this or is the battery or something else on it dead and it needs to be returned to Google. Any and all help is welcomed.
Right now I have it plugged into the google cord and plug, not seeing the led light.

Good news: You're not the only one this is happening to.
Bad News: Not really a good solution yet.
Android Authority is covering it. There's some discussion in their comments.
I tried going into recovery and factory reset/wipe cache and that did nothing. Apparently some people have had luck flashing an older release, but I wasn't able to get anywhere close to that. I ended up calling calling the Google Hardware Warranty Center and they're sending me a replacement.

If bootloader is unlocked, I will be able flash factory image to fix this?

I haven't rooted the phone. It is just the basic android. I'm on with Google support right now. They are going through all the things that I have already done.

I can't get to the bootloader. The phone is off / dead right now. Once it turned off last night, I haven't been able to get it to power up again.

Google wanted me to put it on their cord and charge for an hour to see if anything changed. Hoping it works. I have to travel this weekend, and he was saying it could take up to 7 business days to get a new phone.

No power after 2 1/2 hours on the google cord. Guess to get a replacement.

hope you have a backup phone to use.

I have an iphone 5 I use for Ipod. Would it be too much work to use this until I get the other one, or will it probably not have the right sim card?

I'm in the same boat too. Google sent me out a warranty replacement. Mine just crashed when making a call and it would no longer power on after that. The only thing it would show when plugged in to my computer was Qualcomm downloader for USB.

When I updated to Nougat, I now get the screen that says Firmware Update with a message telling me to keep it plugged in. It's been at 0% for a few hours. Rebooting the phone results in the same thing. Phone's not rooted or anything. Guess I have a brick now.

90s
Sent from my Nexus 7 using XDA-Developers mobile app

There are lots of reports that nexus5x die after the nougat update

I got it to boot up last night, and I was able to get it to recovery mode, then tried to reboot, but nothing else. I'm contacting Google again to get the warranty started.

Just ordered a replacement, bummer that it is a refurb, not new, but sometimes the refub units are tested more than new. Is there any way that I can ensure that the data on the phone won't wind up in the wrong hands after it is fixed by Google and sent out, or is it just a roll of the dice?

They said they were sending me a refurb but its was a brand new one. It came in a retail box. Wondering if they ran out of refurbs with all the people having issues.

So I have the refurb unit at home. It is asking to update to nougat. Are the software updates safe enough to put on the phone. Mine is just stock not rooted.
Can't wait. I've been limping by on the iPhone 5.
Sent from my iPhone using Tapatalk

Mine died, LG told me to send it to them for repair, but only have me a FedEx ground, would have liked more like Air delivery for faster processing

Nexus 5x died with no warning

Been using my 5x for 18 months or so, standard Android 7.1, etc. Pulled it out of my pocket a couple hours ago and it is totally dead! Had about 75% battery when last used.
I'm unable to get any response out of it, no charging indicator, power + volume keys doesn't work. Just totally dead.
Any ideas? Will Google replace it for a fee? I'm on a trip for another few days and will really miss it -- hope I don't need it for something important.
Sent from my SM-T700 using Tapatalk

Same happened to me while ago. But still no luck with this. To fix I believe I need access to boot menu which I couldn't

Update: For some reason, I was able to get into the initial screen that you get by holding power and volume down. However, none of the three options work from there. All I get is a Google logo for several second and return to darkness.
Sent from my SM-T700 using Tapatalk

You can read about Nexus 5X bootloop on this forum. Its a hardware problem.
Sent from my Nexus 5X using Tapatalk

shut_down said:
You can read about Nexus 5X bootloop on this forum. Its a hardware problem.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Aargh! I was afraid that might be the problem.
Sent from my SM-T700 using Tapatalk

rochrunner said:
Aargh! I was afraid that might be the problem.
Sent from my SM-T700 using Tapatalk
Click to expand...
Click to collapse
my nexus 5x is going to die . i opdate it too android 8 and work with telegram . then it turn off and is not turn on . after 1 day when press power key the notification light is turn on. i cant go to recovery or downloaD mod . please help me

Mine did this exact thing and it was the bootloop problem, though it didn't bootloop. It acted like yours did.
Your best hope if you're going on a trip soon, is try the method that turns off the big cores. If you don't have an unlocked bootloader, try putting it in the freezer or an ice bath, and maybe it'll boot long enough to unlock the bootloader. Mine would get into recovery using that method so I could wipe the cache and adb the OTA. It also tried to boot longer, but never would boot.
All the phones act differently and you may get lucky.
Mine never booted until I used a hairdryer on the motherboard. But it immediately froze after booting. Then actually did start bootlooping. Only using a heatgun got it to boot where I could pull my data off of it. But it died relatively quickly. Then I got it to act normal for 9 hours after using a heatgun at higher temp. After that I could heatgun it again and get it to boot, but it would very quickly die again. The fix that turns off the big cores was not out then, so I don't know if it would have fixed it.

Voicebox said:
Mine did this exact thing and it was the bootloop problem, though it didn't bootloop. It acted like yours did.
Your best hope if you're going on a trip soon, is try the method that turns off the big cores. If you don't have an unlocked bootloader, try putting it in the freezer or an ice bath, and maybe it'll boot long enough to unlock the bootloader. Mine would get into recovery using that method so I could wipe the cache and adb the OTA. It also tried to boot longer, but never would boot.
All the phones act differently and you may get lucky.
Mine never booted until I used a hairdryer on the motherboard. But it immediately froze after booting. Then actually did start bootlooping. Only using a heatgun got it to boot where I could pull my data off of it. But it died relatively quickly. Then I got it to act normal for 9 hours after using a heatgun at higher temp. After that I could heatgun it again and get it to boot, but it would very quickly die again. The fix that turns off the big cores was not out then, so I don't know if it would have fixed it.
Click to expand...
Click to collapse
I was on a trip when it happened, but miraculously survived without access to Google Maps, SMS, FB, etc. Returning home, I was very impressed with Google support. I put in for a callback on my home phone, received a call in less than a minute, and they are replacing my phone (with a refurb) free as a "warranty extension" (phone about 18 mos. old). So I should be back in business in a couple days. In the meantime, I'm finding it kinda liberating to not have to be carrying the phone around, remembering to put it on the charger, etc.

rochrunner said:
I was on a trip when it happened, but miraculously survived without access to Google Maps, SMS, FB, etc. Returning home, I was very impressed with Google support. I put in for a callback on my home phone, received a call in less than a minute, and they are replacing my phone (with a refurb) free as a "warranty extension" (phone about 18 mos. old). So I should be back in business in a couple days. In the meantime, I'm finding it kinda liberating to not have to be carrying the phone around, remembering to put it on the charger, etc.
Click to expand...
Click to collapse
Yeah, they replaced mine at 14 or 15 months in. By then it was such an issue that the tech guy didn't even bother making me do all the troubleshooting steps before he said he was handing me off to the guy to set up the replacement.

Mine just did this to me. It's my second 5X and this time nearly 6 months elapsed before it died so I couldn't use the Amazon return process (my first one started bootlooping in less than 2 weeks).
Had the phone 100% charged, slipped it into my pocket, took it out during lunch and it refused to boot. Can't even get into recovery.
I'll put it into my freezer tonight to see if I can at least get it to boot long enough for me to retrieve a few photos that I hadn't backed up in the cloud.
I wonder if my frequent use of the phone as a car GPS contributed to this. My friend's 5X has not crapped out on him since he bought it in 2015...
Google Pixel, here I come!
Edit: Freezer worked, and in fact the phone is still alive, but I'm not cancelling my Pixel order regardless

machoman1337 said:
Mine just did this to me. It's my second 5X and this time nearly 6 months elapsed before it died so I couldn't use the Amazon return process (my first one started bootlooping in less than 2 weeks).
Had the phone 100% charged, slipped it into my pocket, took it out during lunch and it refused to boot. Can't even get into recovery.
I'll put it into my freezer tonight to see if I can at least get it to boot long enough for me to retrieve a few photos that I hadn't backed up in the cloud.
I wonder if my frequent use of the phone as a car GPS contributed to this. My friend's 5X has not crapped out on him since he bought it in 2015...
Google Pixel, here I come!
Edit: Freezer worked, and in fact the phone is still alive, but I'm not cancelling my Pixel order regardless
Click to expand...
Click to collapse
hi, i got the dead nexus5x too
How long you putted in the freezer?
After freezing event, phones works as usual? or it worked a few ours, than dead?
Thank you.

maltinbay said:
hi, i got the dead nexus5x too
How long you putted in the freezer?
After freezing event, phones works as usual? or it worked a few ours, than dead?
Thank you.
Click to expand...
Click to collapse
1 hour. It works as usual. Hasn't died since I took it out, but I'm not getting my hopes up.

hey guys - I'm troubleshooting this device for a lady friend - this exact thing just happened to her haha she's running all stock everything, I was able to get to the default bootloader/choose recovery etc screen but when I selected recovery, like you all, it just bootlooped a couple times, then played the entire boot animation, then died again...
if I do this freezer thing, can the wug's toolkit aid me in flashing some custom stuff to make it a little easier to mess around with? i.e. put on kernel adiutor and turn off the big cores like someone mentioned?? anyone know the thread where I could root purely from bootloader screen + computer? the toolkit seems to require normal access to the OS to function, right?
thanks in advance

machoman1337 said:
Mine just did this to me. It's my second 5X and this time nearly 6 months elapsed before it died so I couldn't use the Amazon return process (my first one started bootlooping in less than 2 weeks).
Had the phone 100% charged, slipped it into my pocket, took it out during lunch and it refused to boot. Can't even get into recovery.
I'll put it into my freezer tonight to see if I can at least get it to boot long enough for me to retrieve a few photos that I hadn't backed up in the cloud.
I wonder if my frequent use of the phone as a car GPS contributed to this. My friend's 5X has not crapped out on him since he bought it in 2015...
Google Pixel, here I come!
Edit: Freezer worked, and in fact the phone is still alive, but I'm not cancelling my Pixel order regardless
Click to expand...
Click to collapse
WTF!!!!!!! My ****ing dad's nexus died! WTFFFFFFFFFFFFFFFF!!!!! **** YOUR UGLY BODY!!!

purplepenguin said:
hey guys - I'm troubleshooting this device for a lady friend - this exact thing just happened to her haha she's running all stock everything, I was able to get to the default bootloader/choose recovery etc screen but when I selected recovery, like you all, it just bootlooped a couple times, then played the entire boot animation, then died again...
if I do this freezer thing, can the wug's toolkit aid me in flashing some custom stuff to make it a little easier to mess around with? i.e. put on kernel adiutor and turn off the big cores like someone mentioned?? anyone know the thread where I could root purely from bootloader screen + computer? the toolkit seems to require normal access to the OS to function, right?
thanks in advance
Click to expand...
Click to collapse
I believe you should be able to get the phone to stay alive long enough to do everything you mentioned, after a freezer treatment.
In my case, the phone has actually stayed alive continuously after the freezer treatment but I'm not getting my hopes up.
Alex Wood said:
WTF!!!!!!! My ****ing dad's nexus died! WTFFFFFFFFFFFFFFFF!!!!! **** YOUR UGLY BODY!!!
Click to expand...
Click to collapse
lolwut?

Same things happened to my phone...it was 50% charged and all of sudden... The phone went off...still trying to find out....

Just happened to me.
Phone died while in standby on my desk, black screen and no luck booting or anything. I was assuming the worst, it's been only 1 year since i bought it.
I dig out my screwdrivers kit, removed the back cover and disconnected the battery. After a few minutes i reconnected it and the phone was alive and kickin' again. No bootlop whatsoever.
Now it's working fine, i hope it keep doing that for long time. @machoman1337 yours is still fine or died again?
Thanks

.bucch said:
Just happened to me.
Phone died while in standby on my desk, black screen and no luck booting or anything. I was assuming the worst, it's been only 1 year since i bought it.
I dig out my screwdrivers kit, removed the back cover and disconnected the battery. After a few minutes i reconnected it and the phone was alive and kickin' again. No bootlop whatsoever.
Now it's working fine, i hope it keep doing that for long time. @machoman1337 yours is still fine or died again?
Thanks
Click to expand...
Click to collapse
I bought a Pixel so I haven't tested my 5X since my black-screen happened. It's still in my drawer.

machoman1337 said:
I bought a Pixel so I haven't tested my 5X since my black-screen happened. It's still in my drawer.
Click to expand...
Click to collapse
Oh, I see. Thanks anyway.
I'll see for myself.

there's a nexus 5x extinction in progress
there we'll be no nexus 5x alive in a while
having nothing but rubbish in your hand after 2-3 years is not a pleasure and this is a shame for lg