So i got my update two days ago, on VZW. Ever since, everytime i recieve a phone call, it will not show the contact name, just the phone number. I've cleared cache and data for every app possibly related, (all three phone apps and services, messenger, contacts, contacts storage, etc.). I'm kind of at a loss on how to proceed from here. I tried poking around in the bootloader for a clear cache option but couldn't find one, I found a thread about the pixel not having one either and supposedly it's due to the a/b partitioning. Any advice on what to try next would be appreciated.
StATicxTW0T said:
So i got my update two days ago, on VZW. Ever since, everytime i recieve a phone call, it will not show the contact name, just the phone number. I've cleared cache and data for every app possibly related, (all three phone apps and services, messenger, contacts, contacts storage, etc.). I'm kind of at a loss on how to proceed from here. I tried poking around in the bootloader for a clear cache option but couldn't find one, I found a thread about the pixel not having one either and supposedly it's due to the a/b partitioning. Any advice on what to try next would be appreciated.
Click to expand...
Click to collapse
Factory reset in recovery and see if going fresh fixes it
Related
Hi all - I searched for references to this issue, but haven't found anything yet. Hope someone here can help.
I've been using my Galaxy Nexus (LTE / Verizon) since mid December, locked, unrooted, vanilla - and it's been great. I've been using the native email apps for my GMail account and my work/corporate account on our company's Exchange Server. All has worked perfectly so far. First sign of something weird happened last night.
Last night I backed up, rooted and unlocked my GNex (using the WugFresh utility). I followed the directions closely -- all worked pretty much perfectly. As suggested, I took 2 backups: first without system apps and settings, and the 2nd including them. After I was done rooting and unlocking, I restored the big backup with system apps and settings. Only thing I noticed is that passwords are apparently not part of the settings that can be saved/restored (makes sense!), so I had to reenter credentials for my email apps.
This done, I sync to both GMail and Exchange Server, receive and send mail just fine. Only weird thing is that when I tap the EMail icon to start up the email client that talks to Exchange Server, in addition to opening up my inbox properly, I ALSO see two error messages in sequence:
"Account wasn't found. It may have been removed."
and
"Folder wasn't found. It may have been removed."
The errors then fade, and email is perfectly usable.
I'm guessing that some folder and account entry was restored along with the apps from my backup, and that whatever these pointed to no longer exist, and were superseded by they email app when I reconnected to the Exchange Server during setup after rooting / unlocking.
I've looked - and only see a single account configured in the app -- the correct one. I've checked in Settings / Apps, and there are no options to clear data or cache.
I'm wondering if I should delete the one account I see and re-add it...not sure if that will make a difference.
Anyone have a clue what's going on, and what I might do about it?
thanks in advance,
Jon
Im having the exact same problem!!
jaseandjess said:
Im having the exact same problem!!
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Click to collapse
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
jonstrong said:
In the end, I wound up doing a factory reset on the phone. I was tempted to delete and recreate the account, but I'm convinced there was a phantom (non-existent?) folder / account that the email client kept trying to refer to and that this would have persisted. A factory reset cured the issue, and this time I did NOT restore my entire backup including system apps and data. Instead, I let Google Play and Amazon App store reinstall 99% of my apps, leaving me 3 or 4 that I had to do by hand. In the end it didn't take long at all to do this, and result is a happy Galaxy Nexus once more.
Jon
Click to expand...
Click to collapse
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Thanks for posting an easy solution!
mychi said:
Hi, just wanted to let you know what the solution was in my case. I was messing around with everything, wasting two full days with about 100 times recreating the account, trying to restore/replace Mail/ExchangeServices app/data in various different ways, factory reset, reflashing system, etc. etc. ... nothing helped!
Finally, a few minutes ago I got it: Just recreate the stupid homescreen link! I never thought about trying to start the Mail application via "all apps". If I did (earlier), I would have seen (earlier) that the message does not appear then. It only appears when starting it via my homescreen link, which is actually a widget (looking like a normal app link), configured to open a certain folder of a certain account. So the actual problem was just that this widget could not find the "old" account anymore (probably because some account id changes if an account is deleted and recreated). The reason I've been fooled over and over again (even after factory resets and system flashes) is because I always restored my homescreen stuff in one way or another, so I always used the same old broken link.
D'OH!
Hope that next time someone comes across this issue this post will help. Currently there seems to be no (other) solution to this on the internet. At least I did not find anything in the past two days.
Click to expand...
Click to collapse
Thank you so much. I just had to recreate my account settings (5 of them since Ihave corporate but also use exchange settings for hotmail) and hated to see this message (and a second one similar but about a folder who could not be found). I removed the icon on the home screen and put the Email app (not the widget to avoid the same problem in the future) back and not more error! I really did not want to reset my phone.
i keep getting this error message every few days. its very frustrating. i exchanged the phone and its happening on the new phone as well. any know why this is happening?
raultsu said:
i keep getting this error message every few days. its very frustrating. i exchanged the phone and its happening on the new phone as well. any know why this is happening?
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Click to collapse
I'm having the same issue. My wife and I got matching Galaxy S3s on Black Friday. Mine has been flawless, but hers does this on a daily basis. Just before the 30 days, we exchanged it for a new one (that came with a later ATT release). Same problem.
I had rooted mine the day I got it, so I tried rooting hers and put Holo launcher on it (just like mine). Then I wiped cache, dalvik, and fixed permissions. I also went through her contacts and deleted quite a few older ones (but I have three times as many contacts as she does. )This seemed to work for about a week. Then contacts started crashing again every few days. Now it's every day again. Usually requires a reboot. Clearing cache on contacts and contacts storage does not help at all.
She keeps asking when she can go back to an iphone because of this issue. Any ideas?
To review: Things that DID NOT WORK:
Clear contacts cache
Clear contacts storage cache
Reduce number of Google contacts
Clear cach partition
Clear Dalvik cache
Fix Permissions
patrokov said:
I'm having the same issue. My wife and I got matching Galaxy S3s on Black Friday. Mine has been flawless, but hers does this on a daily basis. Just before the 30 days, we exchanged it for a new one (that came with a later ATT release). Same problem.
I had rooted mine the day I got it, so I tried rooting hers and put Holo launcher on it (just like mine). Then I wiped cache, dalvik, and fixed permissions. I also went through her contacts and deleted quite a few older ones (but I have three times as many contacts as she does. )This seemed to work for about a week. Then contacts started crashing again every few days. Now it's every day again. Usually requires a reboot. Clearing cache on contacts and contacts storage does not help at all.
She keeps asking when she can go back to an iphone because of this issue. Any ideas?
To review: Things that DID NOT WORK:
Clear contacts cache
Clear contacts storage cache
Reduce number of Google contacts
Clear cach partition
Clear Dalvik cache
Fix Permissions
Click to expand...
Click to collapse
Hmm... Are you sure it's not something that is attempting to sync with your contacts that is causing the crash?
patrokov said:
I'm having the same issue. My wife and I got matching Galaxy S3s on Black Friday. Mine has been flawless, but hers does this on a daily basis. Just before the 30 days, we exchanged it for a new one (that came with a later ATT release). Same problem.
I had rooted mine the day I got it, so I tried rooting hers and put Holo launcher on it (just like mine). Then I wiped cache, dalvik, and fixed permissions. I also went through her contacts and deleted quite a few older ones (but I have three times as many contacts as she does. )This seemed to work for about a week. Then contacts started crashing again every few days. Now it's every day again. Usually requires a reboot. Clearing cache on contacts and contacts storage does not help at all.
She keeps asking when she can go back to an iphone because of this issue. Any ideas?
To review: Things that DID NOT WORK:
Clear contacts cache
Clear contacts storage cache
Reduce number of Google contacts
Clear cach partition
Clear Dalvik cache
Fix Permissions
Click to expand...
Click to collapse
Bad flash.
Wipe everything, format system, and do a clean flash.
That should fix it
Sent from my SGH-I747 using xda premium
laserlight959 said:
Hmm... Are you sure it's not something that is attempting to sync with your contacts that is causing the crash?
Click to expand...
Click to collapse
Do you have ideas how to check? or what to look for?
gravedigger76 said:
Bad flash.
Wipe everything, format system, and do a clean flash.
That should fix it
Sent from my SGH-I747 using xda premium
Click to expand...
Click to collapse
I'd be inclined to agree with you except that it happened right out of the box, with two different phones.
I just had this happen out of nowhere on a clean install of CM9. I've looked around a bit and this seems to be occurring on stock, rooted, and flashed phones of all different types. I'd say it's some kind of ICS issue that hasn't been investigated enough to get a clear solution.
It's also strange that the issue was not occurring when I created my Nandroid, but even after wiping data/etc and then doing a clean reflash if I restore that Nandroid the issue starts happening.
I'm helping a friend who has done a nice job at messing up her GSIII. Before I go try and fix everything, I thought I'd check if I'm going down the right path.
1) Cannot install market app updates. The updates download, but install fails on all of them. Was going to wipe the Market cache and data, to see if that fixes this problem. If not, then I will uninstall Play updates. Is there another known fix for this?
2) Can't sync google contacts, calendar, etc... I had this problem before. For me, I believe it was that I added Samsung Services to my skyrocket, which then broke all other syncing. This phone has FB, Twitter, Dropbox, and Samsung Services all syncing. I disabled the syncing of everything other than google, but did not uninstall anything. Did not fix the issue yet. Next, I guess, would be to remove the other sync accounts and see what happens.
3) Related to 2) above? When Trying to re-enable Google Contacts Sync, an error stating that she must log in to her Google account to sync is displayed. The text is in this dialog box, so it's a bit hard to read. It will not take her password however. I suppose she could be using an incorrect password (she's totally non-technology oriented). I've asked her to go to a computer and log into google to validate her password (have not heard back yet).
I'm thinking that it might be wise to simply do a factory reset on the phone after manually backing up a few things, but would like to see if we can get this fixed easily without going that route. Any help is appreciated!
my 2 cents: keep it simple, document the things she has on the phone, factory reset and begin fixing issues from there. based on the issue description you've provided, you (she) could be chasing your tail trying to enable/disable, install/uninstall things to fix (as you described) multiple issues. and yes, i'm speaking from experience (lol). my cousin did something similar because she wanted a particular theme on her rooted SGS3. she was 90% there. after 5 hours of troubleshooting, we agreed to factory reset and reload apps, email, etc., and 1.5 hours later issue was resolved. good luck!
I'd post this in a more relevant location, but y'know. Not allowed unless I spam the forum for post-count. Oh well.
First off, I'm using the latest nightly of this rom: http://forum.xda-developers.com/showthread.php?t=2050948
Despite the thread title, it's now running Android 4.3.1, CM10.2, PA 3.99-RC2, AOKP jb-mr2, if any of that is important.
Next thing to mention, I have no cell/data service of any kind. Everything is strictly wifi only. Using two google voice numbers setup on the built-in sip/internet calling.
So here we go. Wiped my phone completely, installed above rom, and latest gapps, as usual. Installed a few basics(Swiftkey, Titanium, Tasker) and the installed Google Voice. Opened Voice+, selected my account. The native messaging app will now happily send SMS using google voice. So will any 3rd-party sms app I've tried(Go SMS, Handcent, etc.) My problem is, I set Google Voice to receive messages via the native app. Send myself an sms from another number, I get nothing. Changed Google Voice settings back to receiving sms via itself(the google voice app). Again, send myself a text... nothing. Until I manually open the google voice app. Then it does it's little refresh business, and bam. Up pops my text messages(within that app only). I've checked everything. Any auto-sync setting and background data settings that I can find are turned on. Wifi connection is active and internet works.
I just can't figure this out. Ideally I would like to receive my messages via the native app or handcent, but at this point it would be nice if I could get them at all, without having to manually open the google voice app to see if any decide to pop up. Was also hoping to stick with this rom, as it's the only I see with those latest versions I mentioned above. Particularly I wanted to use Voice+ rather than the extremely buggy and overpriced apps for integrating google voice sms.
Anyone know what's going on here, or how to fix it? Not really sure what other info to include, so I'm sorry if I've missed something important.
P.S. If my grammar sucks or I seems to be typing up half a thought, it's because it's 5am and I have been at this for many hours now.
Zhono said:
I'd post this in a more relevant location, but y'know. Not allowed unless I spam the forum for post-count. Oh well.
Click to expand...
Click to collapse
Do you have you're phones sync on...might make a difference...since you're using WiFi.
Besides that..I would wipe cache of the app..if still buggy..wipe data and cache of the app...and reboot recovery and wipe cache and dalvik cache...you might even uninstall the app before the recovery wipes of cache and dalvik..then reinstall and set up...
Sorry I'm not more helpful..I don't use that set up...but I bet somebody with more experience will chime in here soon...
Gil81 said:
Do you have you're phones sync on...might make a difference...since you're using WiFi.
Besides that..I would wipe cache of the app..if still buggy..wipe data and cache of the app...and reboot recovery and wipe cache and dalvik cache...you might even uninstall the app before the recovery wipes of cache and dalvik..then reinstall and set up...
Sorry I'm not more helpful..I don't use that set up...but I bet somebody with more experience will chime in here soon...
Click to expand...
Click to collapse
Yep, sync is turned on in every place I could find a setting for it. As for the other stuff, I've tried wiping cache and whatnot. I also wiped the entire phone several times and tried different roms. The one I mentioned above, the Dirty Unicorns rom, and now I'm on the official CM10.1.
*EDIT* Well this is embarrassing. And kind of confusing. Just for the sake of thoroughness, I went into my router's settings, and lessened the security to low, as well as turned on UPnP. Reset my phone's wifi, and now everything syncs instantly, including gvoice text messages. So now I have to wonder, what exactly was the problem. Is there a port that needs to be open on my router, does anyone know? Also, I'm wondering what that means when I want to use my phone in places with free wifi, like McDonald's or coffee shops. As I said, I'm strictly wifi here. Any input would be appreciated, but I guess my issue is semi-solved. Just wish I didn't have to lower my network security just to use my phone.
I have a Galaxy S8+ (SMG955UZKV) (Verizon)) running on PagePlus (Verizon MVNO) since I purchased it from Samsung. All has been perfect until about a week ago when I realized that I wasn't getting some SMS alerts that I used to get (credit card use, home phone voicemail, family and such) I can find no pattern, sometimes they work and sometimes they don't. I seems that I can always send them.
The only thing that was out of the ordinary during that time period was that I traveled from Nevada to Ohio, and Illinois, and back to Nevada, which I believe was they first time "airplane mode" was ever used.
I have cleared the cache for the default messenger, and for Textra (which I much prefer) I have re-seated the sim card, obviously rebooted the phone. It seems that everything works fine right after a reboot, but then back to not receiving some texts.
I contacted Pageplus through the chat feature on their site, and the first person said that they reset my profile, and to reboot the phone (and of course things worked fine after a boot...) The second person insisted that I do a factory reset, that there was a "defect" with the S8's and android and after the reset "the phone would download new software" and I should be fine. When I explained to her that really isn't they way it worked, and that the software would have to come from Verizon, which wasn't going to happen OTA since I was using Pageplus, she just wanted to get rid of me, which is why I am posting. I get my updates using the Verizon Wireless Software Update Assistant, and I am currently running G955usQU1AQGL as of 8/30/17, the phone is stock.
Does anybody else have problems with texts or have any suggestions?
larryk said:
I have a Galaxy S8+ (SMG955UZKV) (Verizon)) running on PagePlus (Verizon MVNO) since I purchased it from Samsung. All has been perfect until about a week ago when I realized that I wasn't getting some SMS alerts that I used to get (credit card use, home phone voicemail, family and such) I can find no pattern, sometimes they work and sometimes they don't. I seems that I can always send them.
The only thing that was out of the ordinary during that time period was that I traveled from Nevada to Ohio, and Illinois, and back to Nevada, which I believe was they first time "airplane mode" was ever used.
I have cleared the cache for the default messenger, and for Textra (which I much prefer) I have re-seated the sim card, obviously rebooted the phone. It seems that everything works fine right after a reboot, but then back to not receiving some texts.
I contacted Pageplus through the chat feature on their site, and the first person said that they reset my profile, and to reboot the phone (and of course things worked fine after a boot...) The second person insisted that I do a factory reset, that there was a "defect" with the S8's and android and after the reset "the phone would download new software" and I should be fine. When I explained to her that really isn't they way it worked, and that the software would have to come from Verizon, which wasn't going to happen OTA since I was using Pageplus, she just wanted to get rid of me, which is why I am posting. I get my updates using the Verizon Wireless Software Update Assistant, and I am currently running G955usQU1AQGL as of 8/30/17, the phone is stock.
Does anybody else have problems with texts or have any suggestions?
Click to expand...
Click to collapse
This may or may not help, but I would go into recovery and clear cache. It will clear cache for all of your apps. It won't be like wiping the phone. If that doesn't work, I would try some different messaging apps. Last resort would be to factory reset.
Clearing the cache in recovery did not help.
I get the same results using the stock Messenger and Textra...
larryk said:
Clearing the cache in recovery did not help.
I get the same results using the stock Messenger and Textra...
Click to expand...
Click to collapse
I am at a loss then. Not sure what to do. Trying a factory reset is pretty drastic and it may or may not help.
Well, I finally did a factory reset, and it did fix my problem of not receiving most of my texts, it also fixed the problem of the DND icon and notification being missing (although it worked fine). Man you just forget all of the little mods and settings that you setup on your phone...
larryk said:
Well, I finally did a factory reset, and it did fix my problem of not receiving most of my texts, it also fixed the problem of the DND icon and notification being missing (although it worked fine). Man you just forget all of the little mods and settings that you setup on your phone...
Click to expand...
Click to collapse
I am glad that worked out for you. A lot of work if it hadn't fixed it.