Related
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Wow, you joined in 2009 and this is your first post!
On topic. Sorry that has happened to you. I can relate to the feeling of something deffective just few days after you've purchased it. I have never seen that happening to any of my devices or those devices of my friends' and relatives'...
Really weird. But one fear I have is to have the phone in my pocket and bending down to do something tightening the fabric on the pants around the upper leg area enough to bend the screen and shatter it...
Ron
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
RizSher said:
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
Click to expand...
Click to collapse
I have insurance on the phone through US Cellular...thats what they quoted me.
But still its the principle, I feel its a manufacturer defect or it was stressed to begin with since the glass was installed..
badbadtz.carlo said:
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
Click to expand...
Click to collapse
You have to take the battery out since you need to use a bit of soapy water...they were cheap! $4 each on amazon with free shipping! :good
No pictures yet..:and no I didn't squeeze it when putting covers on..I did my GF phone the same way and no problems with hers. Definately a manufacturer defect. I will go in there Saturday when its very busy and raise a stink!!
Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II
Why suddenly sooooooo....many thread about glass break in just differrent few minute of post?? Lol :banghead:
Sent from my GT-N7100 using xda app-developers app
update!!
Well after many months of screwing around and taking to facebook and twitter about their poor quality and poor customer service, the "office of the president" of Samsung stepped up to the plate and fixed my Note 2 free of charge!!
I bought my oneplus 3 about 6 month ago. About 2/3 months ago, i dropped it once from chair height which had full tempered glass and a thin cover (barely protects phone). When it was dropped, there was only a small dent or crack at the bottom left of tempered glass.Mobile worked fine without problem. I can't remember any other drop incidents with my 6 month of uses.
About 2 days ago i got a touch problem at the lower part of the screen. Especially at the left and right bottom corners where it won't register a touch. The phone was in excellent condition without any dents or scratches. There was not water spilling or any kind of water exposed. I claimed for warranty as it was for 1 year and they changed the display without any problem. Here where i live have local re-seller who sell oneplus products as we don't have official oneplus. All went fine but i am concerned about the built quality of this phone as it's already opened after 6 month. I have bought several phones in past and all worked fine even if i drop or used them for several years. This is the first phone i had problem with.
So i want to ask if any of you have trouble with this phone.Anyone had RMA and repaired their phone? i am thinking of selling it already as it's opened now. There is small rubber thing that is loose inside usb-c port. Usb-c cable plugs in well without any issue but i think rubber thing(maybe grip for water resistence?)will come of after sometime of uses.
i havent experienced any issues with phone so far. also dropped it once out of my hand, all good.
Yeah I had my display replaced and my entire back cover because the volume keys were damaged at the same time the screen shattered. I had it sitting on my lap as I exited my car and it fell face first on the concrete without any case or screen protector. I sent it off and had those items replaced and the phone is like brand new again. I haven't had any problems or quality assurance issues after having two main components replaced. If you sent it to the authorized repair center you have nothing to worry about. They did a great job. Good as new!
They even sent me a free case and left the screen protector on the new screen or installed one for me if it didn't come with one which was really awesome
Sent from my ONEPLUS A3000 using Tapatalk
flyinj54 said:
Yeah I had my display replaced and my entire back cover because the volume keys were damaged at the same time the screen shattered. I had it sitting on my lap as I exited my car and it fell face first on the concrete without any case or screen protector. I sent it off and had those items replaced and the phone is like brand new again. I haven't had any problems or quality assurance issues after having two main components replaced. If you sent it to the authorized repair center you have nothing to worry about. They did a great job. Good as new!
They even sent me a free case and left the screen protector on the new screen or installed one for me if it didn't come with one which was really awesome
Sent from my ONEPLUS A3000 using Tapatalk
Click to expand...
Click to collapse
My replaced screen too came with screen protected pre installed. Screen protector was better than original one when i bought the phone as it doesn't cut side of the screen as it did when i bought the new one. Thinking about applying tempered glass for better protection but the applied screen protector is really good as it covers side of the phone.
Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice
ThatAngryGnome said:
Title says it all. I have NO idea how the glass shattered but I just found it like that today. Any tips as to what I can do to fix this would be nice
Click to expand...
Click to collapse
Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.
gettingerr said:
Mine was broken as well, however, my whole phone was broken, so I had the back casing, back glass and camera lens, and screen all replaced.
What I can tell you is that the camera lens is a part of the back glass assembly. Ubreakifix can replace it. I think it's around $100. Note that this is the only part that they didn't have in stock for my repair (no store within 50 miles had the back glass, despite all of them having the metal casing and front screen), so your local store may need to put in an order.
Click to expand...
Click to collapse
For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.
ThatAngryGnome said:
For my 2XL, I was able to remove the glass shards and glue using a hairdryer, it seemed to be the same exact process as it is for other phones (I've done this with the Galaxy S6). Ubreakifix does fix it though, but a $100 is way too pricey for a simple glass replacement IMO.
I have a dbrand skin on my device, so I can't check if the entire back glass is broken or not. It doesn't sound or feel like it is broken though. I can't see why it would be broken since I have a case on my phone. From what you know, does the camera lens breaking mean that the entire glass is broken?!
Unfortunately I don't have a Ubreakitifix remotely near me. I'll continue to look for solutions though.
Click to expand...
Click to collapse
Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.
gettingerr said:
Broken lens definitely doesn't mean the back glass is broken. I took the glass out of mine and took great photos with the lensless camera until I had it fixed (my CC company paid the repair).
Not sure any options for repairing outside of Ubreakifix (or Google's other repair partner who I can't remember) or getting it done by sending it in to Google. Don't think parts are widely available online yet.
Click to expand...
Click to collapse
Yep parts aren't available online yet :/ But your comment gave me the idea to check up on my credit card and see if they'll pay for it since I've only had the phone for like a month. I'll be driving close to a Ubreakifix location soon anyways, so I think that's the best course of action. Hopefully this means I can keep my waterproofing on my phone which would be lost with a DIY repair.
Thanks for your help man!
Here was my experience. Good luck!
https://forum.xda-developers.com/showpost.php?p=74594202&postcount=7
My Pixel 2 xl was in a case 100% of the time and my camera cover also shattered for no reason that I know of. It seems like they may have a problem with this. I do know around the time frame it shattered was when I was going from 70 degree room to -15 deg for a while snowblowing, then back in the house. There was nothing in my outer pocket that could of caused the shatter. I've seen too many other posts about the camera cover cracking by itself and not the entire glass back cover.
I don't know if it is or not, but the camera cover should be made out of the same glass on the front of the phone. Camera still works but it's loose inside after removing the small shards and sometimes I get jello like wave wobble while trying to focus. I'm going to wait and see if more people report this before I send it in to fix it which was quoted by ubreakifix local sioux falls store minimum of $130 and up to $220 if they can't reuse the LCD screen after taking it off. They said they have to remove the front screen to get to the back to replace the camera and cover.
I am having the same issue. I bought a supposedly really good cover for it through Spigen and the lens on the back camera somehow shattered (haven't dropped it and have no idea how it broke). The back glass isnt broken at all, just the lens glass. Surely this must be a google issue. I contacted Google and they gave me some phone number and I rang and left a message days ago and was a weird answering machine and no one has called me back. Prettty dissapointed with the Google Pixel 2xl and wishing I had of got another Samsung. (I am in Australia)
pixel shatterred lens
Same thing.
My pixel 2 is in perfect condition inside a case.
The lens section of the back is broken... I can still luckily use it perfectly AFTER 2-3 months? There were extreme temperatures though so.
I just chatted with google and they told me to get it replaced with their repair dealers......
I got mad after that.
REALLY? HELL NO.
I need to file a claim with my CC soon about this too since google will do nothing.
I looked online all these phones using badly manufactured glasses.
look up wiki Spontaneous_glass_breakage
The repair cost would be about 10 dollars if I do it myself when the parts come out.
This is not limited to google, but samsung, lg, etc all of them.
Google and android manufactures wants me to pay 70-80 dollars to repair it with their authorized repair shop....
When it was their neglect NOT MINE.
NO damage in any other section of the pixel 2 phone. This is beyond ridiculous
I'm really disappointed.
My camera lens broke this week as well. Always keep the phone in a case and have not had any drops. At least on mine it's not large - its just the faintest hairline crack that runs halfway across the lens. Not at all like the break pattern I would expect to see if something hit it.
Luckily I have Fi device protection on this phone, but even with that I will have to temporarily shoulder the cost of the replacement device until they receive my current phone. So... just gonna live with it for the time being until next payday rolls around. :/
Hey! I'm a journalist and had the same thing happen to my phone. Would you be interested in talking? This seems to be a really common problem and Google says no one has told them about it.
Protection
I also had mine break within the first week that I got it--- I NEVER dropped it. Google nor Verizon would do anything. Just paid $200 for a replacement device but I do not want to start it up without having a way to protect this delicate glass. What can I do to protect this? Called Google to ask about protecting it and all they recommend is buying the Google case, WHICH I ALREADY HAD. Thinking about buying a liquid screen protector and applying that to the lens, thoughts on this?
I have a Google pixel XL 2 from Verizon. Have total mobile protection through asurion. I use my camera frequently never had issues. Ironically on my daughters birthday the other day I went to take pictures of her opening gifts and noticed a line. Turn phone around. Low and behold my camera glass lens is broke. I removed Glass and tried to continue to take pictures and as another poster stated the lens was loose and didn't properly focus so pictures weren't at sharp. I called asurion to file claim they said they would send a replacement as soon as tomorrow for a $200 deductable. I explained it was only glass covering back camera lens didn't seem to deem a $200 deductable it's not a broken screen. They said they didn't offer repair only replacement hence the high deductible. My lens broke from what I don't know. No blemishes on phone. Never dropped it. Had a Spigen rough armor from day one that has bumper around camera. And don't put it in any compromising position. Upon research and wide spread accounts of spontaneous broken back lens with no idea how it happened I felt maybe Google would fix it for free. Contacted customer service and was told to contact ubreakifix which I did there's one not to far from me. They said it would be $110 to replace back camera. Not as much as insurance deductible but still pricey for what I believe to be a hardware defect of LG/Google themselves as opposed to the fault of owner.
Search "replacement glass pixel 2 xl"
https://www.youtube.com/watch?v=xGcNccfpacE
I seen that but it doesn't seem to offer just glass covering camera on the part supplier links he provides just the back glass panel and the entire camera itself. I don't think the camera is damaged just the glass and it was only glued in. I found one dirt cheap but it claimed to only fit only. the smaller pixel 2 and not the XL variant which I thought they had the same camera?
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
pside15 said:
My inner screen protector has started coming up right along the crease. It started just at the edge and has started going down along the fold for the last week or so. Has anyone else had this problem? I was thinking I would probably get one of the WD replacement ones and swap them out. I'd probably have someone do it for me so I don't mess it up. Anyone else experience this and is that the best screen protector to get?
Click to expand...
Click to collapse
Pretty common I think, lots of posts around Reddit about it etc. Whitestone don't do their glass one anymore but I think their PET one is good for it.
Mine started with a couple bubbles near the middle. Next day worse. Removed it, going without for now and may replace. Reviews on Amazon say they only last so long.
same here
Thanks for the replies. Just glad to know that it is fairly common. I was just going to remove it but I'm too chicken to go sans protector on the inner display.
Same here. It is unnoticed when the screen is on, but when it is of or dark scene, I can see the protector is starting to get loose at the bottom of the crease.
I took mine off and replaced it with the Whitestone Dome Film which is waaay better
Here is my Reddit post on installing the WSD Film:
https://www.reddit.com/r/ZFold3/comments/tji7a9
The reviews on Amazon aren't that great for WSD
catman51 said:
The reviews on Amazon aren't that great for WSD
Click to expand...
Click to collapse
it's not good for the ultra thin glass protector. We used the film protector
Samsung UK ended up replacing my entire screen to fix this...
flakmunky said:
Samsung UK ended up replacing my entire screen to fix this...
Click to expand...
Click to collapse
How did you do this? My screen protector is coming up, so went to their support chat.
After a long conversation, it was determined that the screen protector is a consumable so not covered by warranty or care+ which I have.
I could have an engineer visit, but as its a consumable they would charge £40 to replace.
In the end, the CS advised I remove the screen protector myself. This would not void any warranty.
Then, if I had any subsequent damage, to make a claim on care+
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
I started asking about the screen protector lifting as I didn't think they were going to do anything about the phone opening fully, as it was only a few degrees away from being flat, so I threw in the screen protector as well to cover my ass for the £40 as I read on Reddit that this was a warranty repair...
I actually thought the screen protector was the reason I got the warranty repair but after reading what you posted, it must have been the folding issue. I've just looked at I've deleted the photos I sent them, but the folding issue was very minor, which is why I thought the screen protector was my ace card.
flakmunky said:
I used the Samsung Members App --> Support and then Text Chat.
I just read through the transcript and I actually started asking about another issue I had, which was that it wouldn't open completely flat and had lost the snap when you close it. I also mentioned in the chat the issue with the screen protector.
I had to send them pictures of the issues, and they arranged for the engineer visit. I got the same messages that it would cost me £40 if there wasn't a fault. When they guy came out he looked at the screen and said that it would need a new screen because "when you remove the screen protector they crack down the middle" which I thought was BS and I asked him if they was really the case. He ended up transplanting the motherboard from my phone into a new chassis with new screens and new batteries.
He said it needed a new screen, I didn't think it did...
As for the phone not opening fully, it wouldn't hold open like it did when it was new, not did it snap open the last 5 degrees when opening. Night and day difference when I got it back. Took about an hour to fix.
Maybe, if yours won't open fully, you could get the same repair done under warranty?
Click to expand...
Click to collapse
Apart from the screen protector coming up (it's only 3-4mm at the moment, but it's getting bigger) the phone has performed and behaved brilliantly. No issues with the hinge or folding/unfolding
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
frogdr1ver said:
I've just been on chat with them as mine has started lifting at the top and bottom of the fold. Was told it's not covered by the warranty, I could send it back to them and they would charge me for it, although couldn't tell me how much and they "might" be able to get it back to me in ten days. I told them I wasn't going to send it back without knowing how long or how much and that's where it ended.
Click to expand...
Click to collapse
Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
m_w_clarke said:
Yes. They offered me the same - with the same vagueness around timescales.
That's why I asked for an on-site engineer.
Click to expand...
Click to collapse
Yep asked for that as well and they said no, I could either go to Stoke or send it in, checking online it looks like we don't have a door repair technician in Yorkshire.
Just an update; in the past 24 hours the bubble/peeling/rainbow effect has reached the whole length of the crease. So this morning, I decided to remove the screen protector.
Still a little nervous of having a naked screen - and at the moment my finger doesn't seem to glide as well on it.
I'll wait and see how things go
I peeled mine off yesterday and fitted the whitestone dome one, went on perfectly much to my surprise, feels great, my mate who has a fold as well commented that the screen looks sharper than his with the original one on.
So, recently my z fold 3 developed some small Cracks on the inner screen along the "CREASE". It's more than a year of use and now it's not under the warranty. It seems to be a common problem as these folding screen have a limited lifespan..
What to do..??
Are you unfold in temperatures below 0 degrees celcius?
If you are cracks so only possible is replace screen, use like this for full damage or sold like broken and buy new device.
mad13maddy said:
So, recently my z fold 3 developed some small Cracks on the inner screen along the "CREASE". It's more than a year of use and now it's not under the warranty. It seems to be a common problem as these folding screen have a limited lifespan..
What to do..??
Click to expand...
Click to collapse
Just check it's not the factory fitted screen protector that's not cracked. Mine cracked after ~12 months.
This can be removed and the screen has been fine since (>2 months now)
No man.. I removed the screen protector long time ago when the factory fitted screen protector started to intake bubbles along the crease.. after using it for a while I removed the screen protector and now I can discover new tiny cracks in every 2-3 days... it feels the screen will break in half if this continues..
You removed the Screen Protector and now you complain, that the screen developped some cracks? and now you want to know, what to do?
It's easy: Send it in for repair or dispose your device and buy a new one ...
mad13maddy said:
No man.. I removed the screen protector long time ago when the factory fitted screen protector started to intake bubbles along the crease.. after using it for a while I removed the screen protector and now I can discover new tiny cracks in every 2-3 days... it feels the screen will break in half if this continues..
Click to expand...
Click to collapse
Thats a shame. I agree with the post above, I think cold temperatures make them more susceptible.
hkr said:
You removed the Screen Protector and now you complain, that the screen developped some cracks? and now you want to know, what to do?
It's easy: Send it in for repair or dispose your device and buy a new one ...
Click to expand...
Click to collapse
You HAVE TO when it bubbles up, because it traps dirt and actually cracks the screen early. The screen protector doesn't protect from cracks forming in the crease of the display.
Samsung under fire as Galaxy Z Fold 3 screens crack for no reason at all after warranty expires
Multiple Galaxy Z Fold 3 users are complaining about a cracked internal display even though their phone sustained no trauma.
www.phonearena.com
Bigger case
My inner screen protector went bonkers about a week or two before 1 yr warranty expired last August....contacted Samsung and they sent me to a place to have a new screen protector installed (no fee). The person didn't do a good job, had a few bubbles.....I eventually traded it in to Samsung at the time the ZFold4 came out. Hope inner screen protector lasts longer.
The same crack happened to me as well.
I had to remove the screen protector after 6 month because it started to peel at the crease, trapping dust under it.
Two month after warranty expired, the screen cracked internally in the middle.
Our local samsung dealer claim that I broke the screen though no damage can be seen.
Someone should put a class action against samsung. It seems that everyone who purchased a samsung foldable device, will join the claim.