Develop Bugs

[Q] Glass Issues

I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...

Wow, you joined in 2009 and this is your first post!
On topic. Sorry that has happened to you. I can relate to the feeling of something deffective just few days after you've purchased it. I have never seen that happening to any of my devices or those devices of my friends' and relatives'...
Really weird. But one fear I have is to have the phone in my pocket and bending down to do something tightening the fabric on the pants around the upper leg area enough to bend the screen and shatter it...
Ron

IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.

IMPORTMAN said:
I have had my Note 2 for almost 3 weeks now. A couple of days ago I was putting on the new screen and back protectors I got. You need to take the battery cover over to install..
So after finishing up, I snap the battery cover on and WTF?? The screen is cracked in the upper right corner!!?? Has anyone else run into this?
We took it to US Cellular and they say its not a manufacturer defect and will cost $100 to have it fixed.
This is BS!! I did not drop it, squeeze it hard or anything. I would be the first to admit if I had done anything wrong!
I have not contacted Samsung yet, I am trying to get more info if any others have had this problem...
Click to expand...
Click to collapse
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.

RizSher said:
Seriously... only a hundred dollars to repair?... can you please tell me where/who is doing that?. I dropped my phone and had a much more catastrophic screen shatter, everywhere I looked, it was going to be in the 270/300 dollar region for a repair - 100$ would be a really good price for repair.
Click to expand...
Click to collapse
I have insurance on the phone through US Cellular...thats what they quoted me.
But still its the principle, I feel its a manufacturer defect or it was stressed to begin with since the glass was installed..

badbadtz.carlo said:
do you have a picture of the damaged glass?
why take the extra step to take off the battery cover to install screen protector? used to have el-cheapo back covers, and currently using capdase bodifender and there was no need to take out the battery cover. plus the itsy bitsy plastic cover and its tips should not do damage on the glass screen unless it's defective to begin with since you said you didn't squeeze it hard when putting the covers back on.
Click to expand...
Click to collapse
You have to take the battery out since you need to use a bit of soapy water...they were cheap! $4 each on amazon with free shipping! :good
No pictures yet..:and no I didn't squeeze it when putting covers on..I did my GF phone the same way and no problems with hers. Definately a manufacturer defect. I will go in there Saturday when its very busy and raise a stink!!

Mine dropped from two feet and hairline cracked across the whole screen. I bought the full assembly LCD/digitizer. Did the repair per LE55ONS. AOK now. afterwards, I tried to pry apart the digitizer glass. In my Note II it is bonded with transparent gum covering the entire LCD. No way to replace only the digitizer on my version of the Note II

Why suddenly sooooooo....many thread about glass break in just differrent few minute of post?? Lol :banghead:
Sent from my GT-N7100 using xda app-developers app

update!!
Well after many months of screwing around and taking to facebook and twitter about their poor quality and poor customer service, the "office of the president" of Samsung stepped up to the plate and fixed my Note 2 free of charge!!

[Survey] How many of you have experienced the screen peeling problem?

Hi everyone,
I am seriously considering buying the Moto Z2 Force as a replacement of my old Moto X 2014 (I still love it but my screen got a bit shattered one year ago:crying.
The only thing that is holding me back is that screen peeling problem I heard of. So, after reading some threads I would like to see how spread the problem is by proposing you this survey.
In case you had the issue, it would be very useful for me to know how you solved (got a replacement, removed the shutterproof screen protector, ...?)
Thanks a lot!

Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue https://youtu.be/KfEjQWtvckQ which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot

I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.

doubledragon5 said:
I knot sure what that video was suppose to show. But to me it showed nothing of importance.. I have had my z2 Force for about 2 months with no issues.. Use a screen protector or a case with one, and you should have zero issues.
Click to expand...
Click to collapse
The video is supposed to show a problem with the shattershield screen where the outer screen protector lense is detached from the inner layer.
Some people on Lenovo forums reported screen peeling issue after experiencing something like the video shows.
On the same forum, some other people claim they had a screen protector on when the peeling started.
Anyway, I contacted Motorola Support and they:
Confirmed that if you remove the outer layer, the warranty is permanently voided for the whole phone... Not good
Suggested me to refer to the seller for a substitution since I am in the first two weeks after buying the phone
Still deciding what to do...

I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.

kir89 said:
I tried the tempered glass screen protector I ordered.
It doesn't adhere correctly on the top of the screen but especially on the bottom, near the fingerprint scanner.
So, the screen is not perfectly flat.
Click to expand...
Click to collapse
I purchased a Otter Box Defender, and that might be why I have no issues.. On my G5 Plus I had a Otter Box commuter and a screen protector and they worked well as well.. If your nervous about that pone, best bet might be to replace with a different model.. I sure as hell would. Good luck.

kir89 said:
Here I am, replying to my own survey!
Unfortunately, not as I would like to...
I bought it and on day 2 I noticed this issue
which is how everything starts I suppose...?? So, I think this will be a "In the first month case".
Now I have to think of what to do:
Keep it and wait for it... (what then?!)
Send it back to seller asking for a refund => Buy another model, other brand (It would be really sad though)
Send it back to seller asking for a change with another one (what if the new one will have the same issue?)
Removing somehow the screen protector and the glue (any tutorials? Will it void the warranty?)
Any suggestion is much appreciated
Thanks a lot
Click to expand...
Click to collapse
Have the same issue and can hear that. But it seems to be normal. I can push in the screen a little bit. I think it's not the original foil of the top, which is pelling. I think it's hearable because it's plastic and elastic. I can see (by screen on) that's not the foil while I'm pressing the screen in. It's more the complete screen. Would it be the foil, I wouldn't see what I see by pushing in the screen. Plastic is easly elastic. That's all.

Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated

kir89 said:
Here is an update.
Yesterday I received the other plastic screen protector I ordered.
It fits perfectly, since it's not as rigid as glass.
Since many of you have the same "clicking" noise while pressing the screen, I think I will try to use it in the next days to see how it goes. I have some weeks to think about keeping it or sending it back to the seller.
Hope everything will be ok, I'll keep you updated
Click to expand...
Click to collapse
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally

allrightlite said:
It's not the foil, right? That's the plastic which is"clicking". I'm short-sighted and I'm pretty sure that I can see that's just elastic at the bottom. Looks so that the foil is ok and 100% save on the screen. But it's nice to have a elastic screen :laugh: No scratches after month. So, don't need a screen protector. The quality seems good. It's like wings of a airplane. Elastic, too And there is all ok, too. Normally
Click to expand...
Click to collapse
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:

kir89 said:
I am not sure it's the foil or not... However, I don't think is the screen which is moving, that's probably more a refraction effect. We should ask to those that removed the protection layer, if they where experiencing this and after the removal it stopped.
Foil or not, if the "clicking" sound is so common even in devices without peeling issues, I will give it a try.
I just need to use it, only time will say if it was a good idea to keep it :fingers-crossed:
Click to expand...
Click to collapse
Screen is moving down at the bottom, for me it's 100% so. And if I do it carefully, I can see it without hearing it. But yes, would be nice if anyone can test it without the foil. But, I can trust what I see, all real. So, it's the plastic. Hope anyone else can confirm this.
Another problem, what I have seen. I have burn in at the bottom. The navigation buttons keeps/burn in. Now I have set up the moto fingerprint navigation and it should gone next time. And that's really good. Works very well. And the space of the screen is now bigger, nice effect.
But, good to know with the burn in. This smartphones are made for a short time, maybe 2 years. On my computer monitor I have never seen burn ins like that. So, it's a market/business. Screen not made for working over years
And what really is very very good is the battery. Have last time good 8.5-9h sot. So, that's better than many people think.
But back to the screen. That's the topic here. Maybe we have to bring it to the repair center after 1.5 years. Maybe because burn ins, peeling and so on. We will see

If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different

ninjakira said:
If you guys do the warranty replacement through Motorola and not your carrier they will send you a new moto z2 force with a 2nd gen screen if you ask em about it. They have a fix for it lol I just got mine back and it's totally different
Click to expand...
Click to collapse
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?

allrightlite said:
Ok, maybe I have a newer one. Here no scratches after months. Foil ok. Just the clicker at pushing. You don't hear that on your device? Which versions are 2. generation, after which produce date?
Click to expand...
Click to collapse
What am I supposed to be hearing on my device lol? And idk I just personally call it a 2nd gen screen cause it's easier to explain it like that to the people that I live around in my area ??there not to bright lol. I do know it's not the original shatter screen stuff that was peeling. it honestly was pretty hard for me to understand what my moto agent was saying to me when he explained it so I only caught bits and pieces. My model number is still xt1789-04 TMobile variant. I don't have a clicker also

General Hairline crack, inner screen, feels like screen protector.

Anyone else have hairline cracks on the fold of the inner screen? Mine feel like they are on the screen protector, my screen display is fine. Anyone else experiencing this?
Talking to support now, supposed to take to an authorized repair place. They say it covered by warranty due to normal use causing the cracks. Being sent to an authorized Samsung repair place.
Just inconvenient.

Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.

blackhawk said:
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
Click to expand...
Click to collapse
Likely, but luckily it's covered by the warranty.

dirtybudha said:
Likely, but luckily it's covered by the warranty.
Click to expand...
Click to collapse
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.

Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse

Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Click to expand...
Click to collapse
Yes I did. They sent me to a certified repair shop.
They essentially replace the whole interior screen. The process worked, but the guys at the location were not that knowledgeable. We plugged it into a computer and it didn't see the USB access. Once I got it home, it worked on my computer. Who doesn't have the drivers for a device that they repair?
Anyway, it works great now.

That's good to hear it worked out for you. My inner screen also failed in the same manner with hairline fractures and black line down the middle turning it in to a Microsoft Duo. I've been on the phone with Samsung three separate times and have had nothing but resistance from them. They sent me to a local repair shop and the manager told me I must have gotten a piece of sand in the hinge or something....huh? He said go ahead and start a claim, but the final word was with him. He also said he got rid of his Fold 3 because he didn't want the same thing to happen to him. So there's definitely a problem with some of the units out there. I'll be sending mine to Samsung soon. I have no confidence that Samsung will actually cover this under warranty in my case due to the treatment I've received from their customer service. It's upsetting.

What a bummer... I got my phone Sept 24, and now on March 24, I just noticed that I have a small crack right where the phone folds. I am going in to Verizon tomorrow. The "Samsung Care+" wanted me to send it in with $249... This is definitely a warranty issue.

I went to my local corporate Verizon store this morning. They will treat it as warranty and my replacement phone arrives tomorrow. The area manager was there, took pics of the screen, and the phone to document current condition (which I appreciate) before approving the swap. Plus she says they are monitoring how many come in like this. Mine wasn't the first. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Now, as long as Verizon doesn't declare my phone as "damaged" by me it will be a free swap. If not, they'll try to bill me. But the area manager agrees that it looks like a defect (and it really is a defect).
One last gripe: I guess I was too eager to get my Fold 3 to realize that the "protection plan" carries a potential $249 fee for a broken screen. Thank goodness this is a defect.

emtownsend said:
. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Click to expand...
Click to collapse
do you mean that they suspect the screen protector is broken or that the screen protector is causing the UTG screen to break?

The thought was that the screen protector is cracking, but not the screen. I've not lost any functionality over the area that is "cracked".

Yeah, when I ran my finger nail over the cracks it would snag. It was absolutely my screen protector...which is factory installed and therefore falls under the manufacturer.
Yes, I think this will be an issue. I don't think this will totally kill the market or much of the sales. My replacement is still going strong, and I haven't heard too many others experiencing the cracks.
I'm sure the Fold 5 will have it all together. Hahaha

100% screen protector, I just replaced mine myself and small crack in the crease is gone!

Yeah, my nail would catch on it. At least it's not the screen...oy. That would be a nightmare.

Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.

dirtybudha said:
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
Click to expand...
Click to collapse
getting the same OEM Samsung screen protector was a bad decision and you should've known that already since it broke once. Samsung's screen protector is an ultra thin plastic layer that's why it breaks. I removed it myself and knew its nature. That's why I installed the Whitestone Dome Film instead (myself) and this protector is elastic and bends easily with the fold. You get definately no cracks because it's a film layer.
try it and you won't regret it. By the way it's so easy to install, and costs only $10- $15

A: How should I have known?? They could have replaced it with better materials.
B: Thanks for the insight into the Whitestone Dome.

General Replace your screen protector if there's air beneath it!

Couple months ago air got between the inner screen protector and the screen along the crease like we've all seen before by other Fold 3 owners.
When I opened the Fold today I noticed a few dead pixels right in the middle of the inner screen. Closing and opening it again apparently killed the whole screen along the crease. The left side is still working, right side is completely dead.
I think the screen suffered a lot when opening the Fold. The screen protector probably moved a little bit every time I opened it and created some kind of pressure to the screen because of the air underneath. At least that's my explanation for it.
So if you've got air beneath your screen protector, replace it before your Fold ends like mine..

When mine started to peel out, I've just taken it out completely. I've assumed it's safer that way, so e.g. sand does not get between the protector and the screen.
It's ca month I'm using it without protector and all works great so far (also there are videos on YT saying that screen presents better without it, but nonetheless I would not remove it unless it peels out)

medikoo said:
When mine started to peel out, I've just taken it out completely. I've assumed it's safer that way, so e.g. sand does not get between the protector and the screen.
It's ca month I'm using it without protector and all works great so far (also there are videos on YT saying that screen presents better without it, but nonetheless I would not remove it unless it peels out)
Click to expand...
Click to collapse
I read that you loose warranty if you remove it, that's why I didnt do it. Now that I have to send it in I don't want to risk Samsung rejecting it because I peeled it off, you know.
There's also no official store close to where I live where I could have replaced the screen protector.

Taking mine in on Monday as I started to get an air gap at the bottom of the hinge... Hope it holds out until then

I got mine in mint condition from Swappa and it had the inner screen protector with no issues but after about a month of heavy use it started coming up at the bottom in the crease so I just removed it because it was getting hair and pocket lint under it and making the screen look bad. So far months later I've had zero issues.
Considering I got this second hand, I never expected a warranty anyway so if anything were to happen I plan on either trading it in for something else or paying for a repair at a local shop or do it myself (I own my computer repair business and I could probably figure it out)

HeyHooBanana said:
Couple months ago air got between the inner screen protector and the screen along the crease like we've all seen before by other Fold 3 owners.
When I opened the Fold today I noticed a few dead pixels right in the middle of the inner screen. Closing and opening it again apparently killed the whole screen along the crease. The left side is still working, right side is completely dead.
I think the screen suffered a lot when opening the Fold. The screen protector probably moved a little bit every time I opened it and created some kind of pressure to the screen because of the air underneath. At least that's my explanation for it.
So if you've got air beneath your screen protector, replace it before your Fold ends like mine..
Click to expand...
Click to collapse
wow! same exact thing happened to mine! looks identical! Had to tell samsung it happened out of nowhere im waiting on the RMA to return now> Thank you i was using a skinomi and yup air under the screen. you saved me future headache my friend thanks!

Question If you're noticing loosening of the screen protector internal screen...

Get that screen protector replaced in an authorized repair center whether or not you have an active warranty.
Don't do any of the following:
don't attempt to replace it yourself no matter how simple it might seem to you
(The repair centers have a rig to assist them in doing this. And if you screw up, you could end up with a more serious problem.)
don't ignore it because it seems trivial or small
don't wait for the problem to "ripen" before acting
if your warranty has expired: don't decide that this doesn't warrant action
Why?
Over the past week or so, the protector started slowly separating down the crease area of the screen. So I brought it in to a local Samsung-authorized UbreakitIFixit by Asurion. The technician said he's seen a flow of these cases. I went a step further and said that I'm hearing that there are a number of people reporting cracked screens. He nodded and said that-- once the protector starts separating like mine was doing-- this starts to create a degree of pressure on the folding area of the screen. Basically he was telling me that what seems like a trivial cosmetic problem could turn into something far more serious. And expensive.
In my case, I bought my Z Fold 3 shortly before it was replaced by the Z Fold 4-- and I am still covered by the warranty. If you are in the same position, Samsung has what I would call a "silent recall" where they will cover a one-time screen protector replacement. Go to the Samsung service area on their website and avail yourself of this!
And if you are past the warranty, I'd urge you to take the precaution and pay to have the protector replaced-- you sure don't want to face a complete screen replacement-- you might not even consider the cost justifiable.

Apparently this is true; if cracked it will eventually take out the display. I was reading a review and that Australian reviewer didn't have kind things to say about this. He gives the protector a 4-6 month lifespan, if you make a year you're lucky.
He further said this has been a persistent issue; don't expect the next generation to be more durable.

Hmm, I have to replace my wife's every 4 months or so using the Orzero. It is a bit of a learning exercise, but not that hard(key it to do long side first and get the fold crease right at the start). YMMV.

xnappo said:
Hmm, I have to replace my wife's every 4 months or so using the Orzero. It is a bit of a learning exercise, but not that hard(key it to do long side first and get the fold crease right at the start). YMMV.
Click to expand...
Click to collapse
Thanks for letting us know that you feel confident doing this yourself. I also see a YouTube demonstration video from the company. I'm not sure that I'd do a neat job but it's good to know that it's possible.
You also opened my eyes to the frequency of replacement that made sense to both of you,

The Whitestone protector comes with a rig so that you place it perfectly right. Only thing you need to worry about is dust getting under it as you're putting it on (some people do it in the bathroom after steaming it up with a hot shower).
My OEM protector lasted over a year. It did separate along the crease at the top and it kept getting longer and longer, so I finally replaced it after months of the separated area. The replacement brought back the anti-fingerprint feature which had worn off the original one, so I was happy about that for sure. Doing it once now, I'll probably replace it next once that anti-fingerprint feature has worn off again since it wasn't as bad/hard as I thought it would be. No need to be intimidated by it after all!

ButterflyFlutterflyMyOhMy said:
The Whitestone protector comes with a rig so that you place it perfectly right. Only thing you need to worry about is dust getting under it as you're putting it on (some people do it in the bathroom after steaming it up with a hot shower).
...
Click to expand...
Click to collapse
ButterflyFlutterflyMyOhMy said:
No need to be intimidated by it after all!
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Click to collapse
I have learned so much on xda-developers.com over the years. The two previous posts are really helpful. I found the Whitestone installation YouTube video and now I see how the jig works. I hope I won't have to replace the screen protector but now I realize a couple things:
It's wise to replace the inner screen protector once separation starts appearing
It's entirely possible to do the job myself if / when the warranty no longer applies.