I had my new Pixel 2 XL on for less than two minutes when I tried the camera and started giving me this error
Camera error
The camera device encountered a fatal error.
So yea. So much for great camera photos. I typically get a couple seconds to take photo before I repeatedly get this error.
Over this weekend I ended up doing two factory resets unrelated to this problem. Since then I no longer get this error! The camera is working as it should.
I just did 8.1 OTA today, had no camera problems before. Now I get this same problem Everytime I open any camera app. A black screen, no image, couple secs then the fatal error message. Tried clear data, doable/enable, force stop ... Everything, to no avail.
Camera is not working as it should. It should be able to record video without hissing.
I have a friend who's Pixel 2 XL got the fetal error too just yesterday. Prior to that he had no issues other than the blue shift of course. He's getting a replacement sent.
Sent from my Pixel 2 XL using Tapatalk
I guess I will try unenrolling from beta and hope restore back to 8.0 resolves it.
Man, so sick of Google's incompetence with manufacturing, it is really pitiful how bad these Pixel's are - bring back the Nexus phones.
SWBgHz said:
I guess I will try unenrolling from beta and hope restore back to 8.0 resolves it.
Man, so sick of Google's incompetence with manufacturing, it is really pitiful how bad these Pixel's are - bring back the Nexus phones.
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Nexus phones had their fair share of issues. Like My Nexus 5 not wanting to DL MMS messages.
Good news is wipe and rollback to 8.0 and it is working again.
Related
Hey guys!
So just as the subject reads, the phone from time to time can't connect to my camera and I just get a black screen. Switching between the front and back when this happens triggers the error message and tells me to send a diagnostic report to Google. One of the things I tried was to force close the camera process and still nothing. Only fix is to reboot the phone, but eventually in a day or two the camera will crash again.
Just to rule out any kind of corruption, I wiped the phone to factory settings via recovery and the phone still behaves like this. One of the apps I noticed does not play well with the phone is snapchat (current beta). The app is super laggy and wondering if this could cause the camera overall to eventually crash. Any ideas or thoughts are welcome!
Overall I'm kind if disappointed with the performance of the phone over several days. Upon reboot its quick and over a day or two the phone gets pretty sluggish, even locking up at times for a few seconds without being able to do anything. Sometimes exiting an app and going to the main screen takes a solid 5 to 10 seconds.
Yeah the camera app is very, very bugging. Really hoping there'll be an update that fixes the problems with that and 3rd party cameras.
Sent from my Nexus 5X using Tapatalk
I though I was the only one, the camera takes forever to open and bogs the whole system down, I just the l got the security updates and no camera bugs were addressed
Sent from my Nexus 5X using Tapatalk
Actually that's exactly the way my Nexus 4 behaved, which was the main reason I had to replace it now. Hope 5X won't do that, or I'd be pretty pissed off. I thought it was a hardware issue, but now according to what you write I suspect this might relate to some application installed.
I'll add myself to the list. Sometimes It doesn't even make picture, just get stuck and does nothing for a while, then for whatever reason it start shooting a sequence of pointless picture. Many times it take 2 pics in a row, like a not asked, not wanted crappy pointless multishot
Camera was completely fine for me until I got an OTA update 2 days ago and now its completely dog ****. Freezes for a while when I open the app, and crashes if I turn the phone to landscape.
I just rooted my phone and camera stopped working. Reset to default did nothing.
I'm on B29K. Do I need to downgrade?
twiifm said:
I just rooted my phone and camera stopped working. Reset to default did nothing.
I'm on B29K. Do I need to downgrade?
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How exactly did you root? And if you flashed a modified boot.img, which one fid you flash? Also, what does "reset to default" mean? Does this mean that you flashed the factory image for MMB29K?
Sent from my Nexus 5X using Tapatalk
Hi,
I was wondering if any of you have had any lag with Snapchat on the 5X. I have had problems with Snapchat from since I got the phone at launch, updated the app a few times and I have the current version. Half of the time it works smoothly, and half the time it is a mess, laggy and freezing when swiping between the camera/stories/etc. It's worst when I have FB Messenger chat heads on. It also makes the whole phone lag even when it's in recent apps but not open.
I have a 32GB version (I doubt this makes any difference), rooted with TWRP but no real modifications. Is this a marshmallow issue? I've never had this problem in the past on 5.1.1 and prior (Nexus 5, Oneplus One, Moto G, Xperia Z3C among others).
Thanks all.
I'm with you dude. The Nexus 4 had a camera hardware defect that would freeze the phone once every few pictures. I will be furious if SnapChat come up with a "GOOGLE'S FAULT NEXUS 5X HARDWARE PROBLEM" excuse again.
Exactly the same issue as me. I use snapchat almost every day and its a ridiculous mess. My sister has a Moto G 3rd Gen with 2GB of RAM and it is so smooth. So I don't understand why it hasn't been optimized for the 5X yet, no reason for all this lag! Several times its locked up my phone and won't exit to the home screen.
munozyoshi said:
Exactly the same issue as me. I use snapchat almost every day and its a ridiculous mess. My sister has a Moto G 3rd Gen with 2GB of RAM and it is so smooth. So I don't understand why it hasn't been optimized for the 5X yet, no reason for all this lag! Several times its locked up my phone and won't exit to the home screen.
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I still have my Xperia Z3 Compact and I have no issues with it. It's ridiculous. No other app gives me problems.
I thought I had some issues but I noticed the same thing in Stock and Chroma using ElementalX. I notice the IO usage in my system monitor hits nearly 100 MB/s for 3-4 seconds while the phone locks up.
Same. I am part of the beta and posted bug reports about lag and freezes on the 5X and 6P (idk if the 6P has the issue). I doubt it will do anything, but doesn't hurt to let out my frustration
I have the same issue. Hope this is something a Snapchat update can fix
Same problem with my 32GB version N5X, not only thirdparty apps, but also the Google camera app. I don't want to use the camera any more and I miss my Nexus5 with marshmallow which works so smoothly.
Sent from my Nexus 5X using Tapatalk
I'm in the same boat. Rebooting fixes it temporarily. It's a pain in the ass.
same problem with snapchat freezing and being incredibly slow while my 2013 n5 was always buttery smooth. also have other weird camera ****, like vivino capturing pictures upside down and ****. really really irritating and basically my only problem with the n5x
Just got the 9.19.1.0 Beta and it seems to be working better. I'll need to give it a couple hours to see if the usual lag kicks in.
tfpiaoyang said:
Same problem with my 32GB version N5X, not only thirdparty apps, but also the Google camera app. I don't want to use the camera any more and I miss my Nexus5 with marshmallow which works so smoothly.
Sent from my Nexus 5X using Tapatalk
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Seemed like a lot of people are having the lag issue with N5X camera. Google should fix this problem, otherwise I want to get a refund.
Google camera lags not only within the app itself but also slows down the Android system.
I have already contacted google to get a replacement. Hopefully the new phone doesn't have camera issue.
funed said:
Seemed like a lot of people are having the lag issue with N5X camera. Google should fix this problem, otherwise I want to get a refund.
Google camera lags not only within the app itself but also slows down the Android system.
I have already contacted google to get a replacement. Hopefully the new phone doesn't have camera issue.
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Does that mean this is a hardware issue which cannot be fixed by new FW? Bad news for me, I'm in PRC and I bought my n5x through an unusual way, it's almost impossible to do RMA.[emoji24]
Sent from my Nexus 5X using Tapatalk
I hear you all. Same problem with Snapchat here.
Considering a uninstall.
Disabling access to the camera actually fixes it. But then again..
me too i have the same issue laggy and freezing since i bought the phone and when th
me too i have the same issue laggy and freezing since i bought the phone and when they download the update 6.0.1 the problem still the same I don't know why still and sometimes the camera app laggy I hope is anyone can help us with issue really I felt bored from the phone
So I am a power snapchat user and had this same problem and might have accidentally stumbled on a possible solution after having a login failure. I enabled the travel mode so it's not downloading constantly. I installed snapprefs and I can't explain why but it's flying now. No lag on window switching or opening the camera. I'm on 6.0.1 December rooted
I'm on 6.0.1 and Snapchat version 9.20.5 with Snapprefs installed.. the app is almost unusable.
It's definitely app-side issues because I too suffered from terrible lag and stuttering on Snapchat only for a long, long time but then a few updates seemed to fix it. Now it's back to being bad again with MM 6.0.1...... hopefully they will fix it soon
any issues with snapchat still?
matase said:
any issues with snapchat still?
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Still issues.
In general my 5X seems to lag when the camera is in use
I was having these major snapchat issues while on stock and while on some of sonicron's tweaks to the ElementalX kernel, however snapchat has been purring along ever since I went to the PureNexus ROM (includes it's own kernel, not sure if there is anything special about it). Used snapchat all weekend during my partying and not one issue with no reboots required.
Completely stock. Out of nowhere today, the camera app has started crashing. Pressing the shutter or vol buttons does nothing, and no pictures are taken. I rebooted the phone and took two pictures and camera force closed immediately. If things were working properly there would still be at least two seconds before pressing shutter and a picture being taken. This phone SUCKS, it's the most disappointing Android experience I've had.
This started happening to my phone as well. I force stopped it, then rebooted and it works for days again. I notice it usually happens if I go from Camera on taking photos to screen off. A closer look shows that if the app is doing something such as changing rotation from landscape to portrait when you screen off, it goes completely bonkers. It's as if the sensors are locked in an orphaned process and can't be accessed. This is proven by launching another app that uses the camera and it'll do the same thing. Black screen loading the app.
this is happening all the time now, especially when i take many pictures in a short duration. the camera will go all black and then a random app will open, seriously. the stock camera app does this.
Do you guys have any Layers themes on?
i do not
galaxyzalaxy said:
Completely stock. Out of nowhere today, the camera app has started crashing. Pressing the shutter or vol buttons does nothing, and no pictures are taken. I rebooted the phone and took two pictures and camera force closed immediately. If things were working properly there would still be at least two seconds before pressing shutter and a picture being taken. This phone SUCKS, it's the most disappointing Android experience I've had.
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Welcome to the club. This phone is a total lemon. Just waiting for the latest udpate to check if it fixes this issue. Its close to 5+ months now and google hasn't still fixed the issue so far.
I think i am done with the nexus line with this phone........
i have had nexus 4, 5 and now 5x.., and 5X is the most horrible in terms of lag/slowness. My N5, which is still own and use is much faster with the same set of apps.. when using / launching apps side-by-side.
arjunprabhu said:
Welcome to the club. This phone is a total lemon. Just waiting for the latest udpate to check if it fixes this issue. Its close to 5+ months now and google hasn't still fixed the issue so far.
I think i am done with the nexus line with this phone........
i have had nexus 4, 5 and now 5x.., and 5X is the most horrible in terms of lag/slowness. My N5, which is still own and use is much faster with the same set of apps.. when using / launching apps side-by-side.
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why are so few people acknowledging this? moreover, why are so few people livid about it? i am! i can't open the ****ing share menu from any app without 3 seconds of lag. it's bull****. the android experience i want is simple: 1) nexus line so i don't have to wait for updates and deal with bloat, 2) no lag because it's 2016 and 3) a phone that's not sized like a ****ing tablet. i don't understand why i have to use a surfboard to get the higher end hardware. it's bull****.
Starting today, my camera opens to a blank black screen when I launch the app. If I reboot the phone, I can successfully launch the camera app and take photos. However, if I attempt to use the camera built into Android Messages, Facebook, and even the bar code scanner app I have installed, the issue starts again. I have tried uninstalling the updates to the camera app, clearing data, and I even did a factory restore. I booted up into safe mode, then duplicated the issue there as well (this eliminates 3rd party apps as the cause). Some other threads I have read say to toggle Bluetooth or turn on airplane mode. Nothing fixes the problem.
I hopped in chat with Google Support and they had me follow this guide (which didn't fix anything). They requested the factory reset. After the factory reset, they required me to gather a bug report to send to them. I requested a replacement device, but the support technician declined and said this issue isn't something that can get a replacement device. I am very irritated I spent so much money on this device and it is already (two and a half weeks later) starting to not work.
Has anyone else on the Pixel 3 XL had this issue? Any other recommendations to fix it?
try flash-all.bat from googles factory images. could be a corrupt persist partition
I don't have an unlocked bootloader. That's required for that, right? Would I need an unlocked bootloader to flash the image?
tallymatty said:
I don't have an unlocked bootloader. That's required for that, right? Would I need an unlocked bootloader to flash the image?
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believe so
then you can relock
process takes 5 minutes to complete
Blank camera screen when camera opened from from another app
I have the same issue with my pixel 3 xl. Blank camera when it's opened with messages app, fb, WhatsApp, Instagram, fb messages. Called Google support and they had me clear cache, uninstall cam updates restart phone and in the end factory reset but it didn't fix it. They can't identify if it's a software issue. They even had me boot up in safe mode and had screen sharing session.
After multiple calls and hours of troubleshooting, Google will be replacing my phone. Hopefully the new phone don't have this problem.
No luck for me, unfortunately. I unlocked the bootloader and flashed the factory image. The issue persisted after the flash. I contact Google Support again and they continue to tell me the issue is going to be resolved by engineering and they will not replace the defective device. Total bummer for such an expensive brick.
On support contact #3, Google has decided to replace the device for me. Just FYI, in case anyone else has this problem with their phone. I asked for a manager during contact #2 and didn't hear anything back for 24 hours. The person I got on #3 was very nice and assisted in the replacement order.
Had the same issue with 2 of my pixel 2 xl phones. First one was sent away for 2 weeks and then replaced. replacement one lasted a couple months before it had the same issues, I demanded a RMA from google so i could get it swapped in store. The second phone that was replaced lasted a day, it had a weird bright screen flash when locking, unlocking, hanging up from a call etc. That was also RMA and returned and replaced in store.
Hope my 3 doesn't have these issues.
camera hardware is crashing when used by any app other than the "Camera" app
I have the same issues during one week. What I find is the playground and any app other than the "Camera" app attempts to access the camera hardware, the camera itself becomes unresponsive.* After that, the camera cannot be accessed by any application, including the "Camera" app. There Google support told me the engineers will fix that problem. But I'm not sure if that's a hardware issue or software issues.
I'm wondering if this is a November update issue - anyone try flashing back to first release?
Similar issue here, on November, will try to flash november again and test.
Edit:
and..... did not fix a thing. Looks like it is hardware related or if there is a hardware rev in a specific part that is not coded properly.
I can assure you that it is not an issue with November patch or any patch. I have this issue and I am still running with the stock September security patch that came with the phone. I was hoping that updating to the latest patch would fix the issue, but now I'm beginning to think that won't resolve the problem.
Sent from my Pixel 3 XL using Tapatalk
I'm the new one ?
Same problem here ?
Sorry for double topic but
Anyone has issues when taking a picture that it's taking forever to process the image? I am not able to take a new picture again
Edit
Camera keeps crashing, have to clear cache. Update the camera app, restart the phone then I can take a pic again
catchawabbit said:
Sorry for double topic but
Anyone has issues when taking a picture that it's taking forever to process the image? I am not able to take a new picture again
Edit
Camera keeps crashing, have to clear cache. Update the camera app, restart the phone then I can take a pic again
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Are you rooted, do you have any other camera related apps installed?
airmaxx23 said:
Are you rooted, do you have any other camera related apps installed?
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not rooted, and no other camera apps.
started working slow yesterday then today just completely crashed,
cleared cache, reinstalled the app, updated, restarted the device. right now its not crashing, it just takes forever to take a pic. I keep thinking its a RAM issue. But i didn't have these problems when i just bought the device
catchawabbit said:
not rooted, and no other camera apps.
started working slow yesterday then today just completely crashed,
cleared cache, reinstalled the app, updated, restarted the device. right now its not crashing, it just takes forever to take a pic. I keep thinking its a RAM issue. But i didn't have these problems when i just bought the device
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I just had Google send me a new pixel 3 xl - for one my phones suffers huge memory management issues also the new camera update screwed my device up. Camera app launches then does not launch lens so it is black, snapchat will not work as well- $1000 I should not have this many issues. I have never had any of these issues with my pixel 2 xl
bturkel said:
I just had Google send me a new pixel 3 xl - for one my phones suffers huge memory management issues also the new camera update screwed my device up. Camera app launches then does not launch lens so it is black, snapchat will not work as well- $1000 I should not have this many issues. I have never had any of these issues with my pixel 2 xl
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yeah, i talked to Google yesterday they will or issue a refund or send a new device. the problem is i love the phone, but these issues are so bothersome, especially now with the camera problem
Complete joke - I mean we have these devices fro Phone/Messages(email etc... ) and then Camera and Social Media - my wife and daughter have been gone three days and I have to reboot my phone every-time they call me on Duo for it to work. By the way my whole family except me uses Iphones so now Google has a horrible name in my family.
bturkel said:
Complete joke - I mean we have these devices fro Phone/Messages(email etc... ) and then Camera and Social Media - my wife and daughter have been gone three days and I have to reboot my phone every-time they call me on Duo for it to work. By the way my whole family except me uses Iphones so now Google has a horrible name in my family.
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yeah! i actually did a factory reset hoping this would fix it, but nope. It is the worst experience i had so far with a google phone. i will just ask to return it and get my refund, its a 1000 euro device that can't take a picture.
I am back to my Pixel 2 XL - my Pixel 3 Xl phone is unbearable.
it is horrible! they are making it a hassle just for the warranty replacement! Google is ridiculous. ill never have another pixel again
I just got my replacement today - as of now no issues
catchawabbit said:
it is horrible! they are making it a hassle just for the warranty replacement! Google is ridiculous. ill never have another pixel again
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I've never had an issue with it. They do what pretty much everyone does. Make sure you have a hardware problem, then if it is they send you a replacement.
I decided to return it. Running with 6t now