camera crashing - Google Pixel 3 XL Questions & Answers

Sorry for double topic but
Anyone has issues when taking a picture that it's taking forever to process the image? I am not able to take a new picture again
Edit
Camera keeps crashing, have to clear cache. Update the camera app, restart the phone then I can take a pic again

catchawabbit said:
Sorry for double topic but
Anyone has issues when taking a picture that it's taking forever to process the image? I am not able to take a new picture again
Edit
Camera keeps crashing, have to clear cache. Update the camera app, restart the phone then I can take a pic again
Click to expand...
Click to collapse
Are you rooted, do you have any other camera related apps installed?

airmaxx23 said:
Are you rooted, do you have any other camera related apps installed?
Click to expand...
Click to collapse
not rooted, and no other camera apps.
started working slow yesterday then today just completely crashed,
cleared cache, reinstalled the app, updated, restarted the device. right now its not crashing, it just takes forever to take a pic. I keep thinking its a RAM issue. But i didn't have these problems when i just bought the device

catchawabbit said:
not rooted, and no other camera apps.
started working slow yesterday then today just completely crashed,
cleared cache, reinstalled the app, updated, restarted the device. right now its not crashing, it just takes forever to take a pic. I keep thinking its a RAM issue. But i didn't have these problems when i just bought the device
Click to expand...
Click to collapse
I just had Google send me a new pixel 3 xl - for one my phones suffers huge memory management issues also the new camera update screwed my device up. Camera app launches then does not launch lens so it is black, snapchat will not work as well- $1000 I should not have this many issues. I have never had any of these issues with my pixel 2 xl

bturkel said:
I just had Google send me a new pixel 3 xl - for one my phones suffers huge memory management issues also the new camera update screwed my device up. Camera app launches then does not launch lens so it is black, snapchat will not work as well- $1000 I should not have this many issues. I have never had any of these issues with my pixel 2 xl
Click to expand...
Click to collapse
yeah, i talked to Google yesterday they will or issue a refund or send a new device. the problem is i love the phone, but these issues are so bothersome, especially now with the camera problem

Complete joke - I mean we have these devices fro Phone/Messages(email etc... ) and then Camera and Social Media - my wife and daughter have been gone three days and I have to reboot my phone every-time they call me on Duo for it to work. By the way my whole family except me uses Iphones so now Google has a horrible name in my family.

bturkel said:
Complete joke - I mean we have these devices fro Phone/Messages(email etc... ) and then Camera and Social Media - my wife and daughter have been gone three days and I have to reboot my phone every-time they call me on Duo for it to work. By the way my whole family except me uses Iphones so now Google has a horrible name in my family.
Click to expand...
Click to collapse
yeah! i actually did a factory reset hoping this would fix it, but nope. It is the worst experience i had so far with a google phone. i will just ask to return it and get my refund, its a 1000 euro device that can't take a picture.

I am back to my Pixel 2 XL - my Pixel 3 Xl phone is unbearable.

it is horrible! they are making it a hassle just for the warranty replacement! Google is ridiculous. ill never have another pixel again

I just got my replacement today - as of now no issues

catchawabbit said:
it is horrible! they are making it a hassle just for the warranty replacement! Google is ridiculous. ill never have another pixel again
Click to expand...
Click to collapse
I've never had an issue with it. They do what pretty much everyone does. Make sure you have a hardware problem, then if it is they send you a replacement.

I decided to return it. Running with 6t now

Related

[Q] Front Facing camera not working?

Hello
I've just received my Note 2 in the mail today, popped in the sim card and booted it up. Works fine and it's awesome.
When i checked out the camera, it launched fine and i was able to take perfect pictures using the rear camera, but when i switched to the front facing camera, it just came up with a warning saying "Kamera Mislykkedes" (Translated it means "Camera Failed") with 1 button saying "Okay" which would just close the camera app.
If i tried to relaunch it, it would stick to try and use the FFC and simply give the warning again and again.
If i go into Applications and clear all data from the Camera app, it would switch back to the rear camera and thus work again.
But i simply cannot get the FFC to work, i also tried downloading "Pudding Camera" off the market, and it does the same.
I found some other people having problems with older Samsung phones, and it can have something to do with some apps not releasing the camera app correctly after usage. But i haven't installed any apps that didn't come with the phone (except Pudding Camera, but it didn't work before that either).
Anyone got an idea? I really really really really don't want to have to send the phone back already because of a hardware issue, so that's why i'm here.
- Moon
You can try if face unlook works.
Moonbloom said:
Hello
I've just received my Note 2 in the mail today, popped in the sim card and booted it up. Works fine and it's awesome.
When i checked out the camera, it launched fine and i was able to take perfect pictures using the rear camera, but when i switched to the front facing camera, it just came up with a warning saying "Kamera Mislykkedes" (Translated it means "Camera Failed") with 1 button saying "Okay" which would just close the camera app.
If i tried to relaunch it, it would stick to try and use the FFC and simply give the warning again and again.
If i go into Applications and clear all data from the Camera app, it would switch back to the rear camera and thus work again.
But i simply cannot get the FFC to work, i also tried downloading "Pudding Camera" off the market, and it does the same.
I found some other people having problems with older Samsung phones, and it can have something to do with some apps not releasing the camera app correctly after usage. But i haven't installed any apps that didn't come with the phone (except Pudding Camera, but it didn't work before that either).
Anyone got an idea? I really really really really don't want to have to send the phone back already because of a hardware issue, so that's why i'm here.
- Moon
Click to expand...
Click to collapse
Works fine on mine, looks like a hardware problem sorry
Moonbloom said:
Hello
I've just received my Note 2 in the mail today, popped in the sim card and booted it up. Works fine and it's awesome.
When i checked out the camera, it launched fine and i was able to take perfect pictures using the rear camera, but when i switched to the front facing camera, it just came up with a warning saying "Kamera Mislykkedes" (Translated it means "Camera Failed") with 1 button saying "Okay" which would just close the camera app.
If i tried to relaunch it, it would stick to try and use the FFC and simply give the warning again and again.
If i go into Applications and clear all data from the Camera app, it would switch back to the rear camera and thus work again.
But i simply cannot get the FFC to work, i also tried downloading "Pudding Camera" off the market, and it does the same.
I found some other people having problems with older Samsung phones, and it can have something to do with some apps not releasing the camera app correctly after usage. But i haven't installed any apps that didn't come with the phone (except Pudding Camera, but it didn't work before that either).
Anyone got an idea? I really really really really don't want to have to send the phone back already because of a hardware issue, so that's why i'm here.
- Moon
Click to expand...
Click to collapse
Just a guess here but if a factory data reset doesn't fix it, it sounds like a hardware return sorry.
the exact scenario happened to me but with the back camera
Just flash latest stock rom
njthenj said:
the exact scenario happened to me but with the back camera
Click to expand...
Click to collapse
What did you do to get it fixed? I have a similar problem
I have a galaxy note gt n 7000 (galaxy note I) and had this camera fail problem 4 months ago. I have even bought a front camera module from china but the product still didn´t get here. It takes more than a month for these stuff to come to my house in Brazil. Well, anyway, I had given up on trying to solve the problem (that´s why I bought the module) and I usually flash 3 or 4 roms a month (love to mess). So, then, I flashed the ROM super nexus on my phone and opened the camera normally, because the rear camera never had problems and guess what... when the camera opened I saw my face. Scared to death. kkkk. Now, it´s my fourth day using the rom and the front camera is working nice.
I don´t believe most of the users are having hardware issues. I think there´s something related to JB update because ppl started complaining about these camera errors after the update... but who knows. Hope u all have the same luck I had.
=)

Can't connect to camera

Hey guys!
So just as the subject reads, the phone from time to time can't connect to my camera and I just get a black screen. Switching between the front and back when this happens triggers the error message and tells me to send a diagnostic report to Google. One of the things I tried was to force close the camera process and still nothing. Only fix is to reboot the phone, but eventually in a day or two the camera will crash again.
Just to rule out any kind of corruption, I wiped the phone to factory settings via recovery and the phone still behaves like this. One of the apps I noticed does not play well with the phone is snapchat (current beta). The app is super laggy and wondering if this could cause the camera overall to eventually crash. Any ideas or thoughts are welcome!
Overall I'm kind if disappointed with the performance of the phone over several days. Upon reboot its quick and over a day or two the phone gets pretty sluggish, even locking up at times for a few seconds without being able to do anything. Sometimes exiting an app and going to the main screen takes a solid 5 to 10 seconds.
Yeah the camera app is very, very bugging. Really hoping there'll be an update that fixes the problems with that and 3rd party cameras.
Sent from my Nexus 5X using Tapatalk
I though I was the only one, the camera takes forever to open and bogs the whole system down, I just the l got the security updates and no camera bugs were addressed
Sent from my Nexus 5X using Tapatalk
Actually that's exactly the way my Nexus 4 behaved, which was the main reason I had to replace it now. Hope 5X won't do that, or I'd be pretty pissed off. I thought it was a hardware issue, but now according to what you write I suspect this might relate to some application installed.
I'll add myself to the list. Sometimes It doesn't even make picture, just get stuck and does nothing for a while, then for whatever reason it start shooting a sequence of pointless picture. Many times it take 2 pics in a row, like a not asked, not wanted crappy pointless multishot
Camera was completely fine for me until I got an OTA update 2 days ago and now its completely dog ****. Freezes for a while when I open the app, and crashes if I turn the phone to landscape.
I just rooted my phone and camera stopped working. Reset to default did nothing.
I'm on B29K. Do I need to downgrade?
twiifm said:
I just rooted my phone and camera stopped working. Reset to default did nothing.
I'm on B29K. Do I need to downgrade?
Click to expand...
Click to collapse
How exactly did you root? And if you flashed a modified boot.img, which one fid you flash? Also, what does "reset to default" mean? Does this mean that you flashed the factory image for MMB29K?
Sent from my Nexus 5X using Tapatalk

Pixel 3 XL: Camera encountered a fatal error; blank camera

Starting today, my camera opens to a blank black screen when I launch the app. If I reboot the phone, I can successfully launch the camera app and take photos. However, if I attempt to use the camera built into Android Messages, Facebook, and even the bar code scanner app I have installed, the issue starts again. I have tried uninstalling the updates to the camera app, clearing data, and I even did a factory restore. I booted up into safe mode, then duplicated the issue there as well (this eliminates 3rd party apps as the cause). Some other threads I have read say to toggle Bluetooth or turn on airplane mode. Nothing fixes the problem.
I hopped in chat with Google Support and they had me follow this guide (which didn't fix anything). They requested the factory reset. After the factory reset, they required me to gather a bug report to send to them. I requested a replacement device, but the support technician declined and said this issue isn't something that can get a replacement device. I am very irritated I spent so much money on this device and it is already (two and a half weeks later) starting to not work.
Has anyone else on the Pixel 3 XL had this issue? Any other recommendations to fix it?
try flash-all.bat from googles factory images. could be a corrupt persist partition
I don't have an unlocked bootloader. That's required for that, right? Would I need an unlocked bootloader to flash the image?
tallymatty said:
I don't have an unlocked bootloader. That's required for that, right? Would I need an unlocked bootloader to flash the image?
Click to expand...
Click to collapse
believe so
then you can relock
process takes 5 minutes to complete
Blank camera screen when camera opened from from another app
I have the same issue with my pixel 3 xl. Blank camera when it's opened with messages app, fb, WhatsApp, Instagram, fb messages. Called Google support and they had me clear cache, uninstall cam updates restart phone and in the end factory reset but it didn't fix it. They can't identify if it's a software issue. They even had me boot up in safe mode and had screen sharing session.
After multiple calls and hours of troubleshooting, Google will be replacing my phone. Hopefully the new phone don't have this problem.
No luck for me, unfortunately. I unlocked the bootloader and flashed the factory image. The issue persisted after the flash. I contact Google Support again and they continue to tell me the issue is going to be resolved by engineering and they will not replace the defective device. Total bummer for such an expensive brick.
On support contact #3, Google has decided to replace the device for me. Just FYI, in case anyone else has this problem with their phone. I asked for a manager during contact #2 and didn't hear anything back for 24 hours. The person I got on #3 was very nice and assisted in the replacement order.
Had the same issue with 2 of my pixel 2 xl phones. First one was sent away for 2 weeks and then replaced. replacement one lasted a couple months before it had the same issues, I demanded a RMA from google so i could get it swapped in store. The second phone that was replaced lasted a day, it had a weird bright screen flash when locking, unlocking, hanging up from a call etc. That was also RMA and returned and replaced in store.
Hope my 3 doesn't have these issues.
camera hardware is crashing when used by any app other than the "Camera" app
I have the same issues during one week. What I find is the playground and any app other than the "Camera" app attempts to access the camera hardware, the camera itself becomes unresponsive.* After that, the camera cannot be accessed by any application, including the "Camera" app. There Google support told me the engineers will fix that problem. But I'm not sure if that's a hardware issue or software issues.
I'm wondering if this is a November update issue - anyone try flashing back to first release?
Similar issue here, on November, will try to flash november again and test.
Edit:
and..... did not fix a thing. Looks like it is hardware related or if there is a hardware rev in a specific part that is not coded properly.
I can assure you that it is not an issue with November patch or any patch. I have this issue and I am still running with the stock September security patch that came with the phone. I was hoping that updating to the latest patch would fix the issue, but now I'm beginning to think that won't resolve the problem.
Sent from my Pixel 3 XL using Tapatalk
I'm the new one ?
Same problem here ?

Camera App Issues

Hello all, i noticed this about a week ago,
I open camera app, and the viewfinder shows a lot of stuttering, the lower the light (not night sight and not night time photos, day time) the more it struggles to instantly snap the photo.
And throughout all this, lag, stuttering and what appears to be the app having difficulty just keeping up with displaying the viewfinder objects accurately.
Anyone else having this problem?
I noticed it after i dirty flashed Dec update. but then i did a full wipe and clean install of the dec update.
Still on going
thanks!
Edit:
I've cleared data, uninstalled updates, reinstalled updates, disabled all substratum themes, nothing seems to make it better
Mine does the same thing. Stock December, rooted with magisk.
choder said:
Mine does the same thing. Stock December, rooted with magisk.
Click to expand...
Click to collapse
Oh my God well I'm happy I'm not the only one but I'm unhappy about it because the camera is really jittery now
Mine doesn't do it all of the time, it randomly does it. Does yours do it all of the time?
masri1987 said:
Hello all, i noticed this about a week ago,
I open camera app, and the viewfinder shows a lot of stuttering, the lower the light (not night sight and not night time photos, day time) the more it struggles to instantly snap the photo.
And throughout all this, lag, stuttering and what appears to be the app having difficulty just keeping up with displaying the viewfinder objects accurately.
Anyone else having this problem?
I noticed it after i dirty flashed Dec update. but then i did a full wipe and clean install of the dec update.
Still on going
thanks!
Edit:
I've cleared data, uninstalled updates, reinstalled updates, disabled all substratum themes, nothing seems to make it better
Click to expand...
Click to collapse
Just guessing but might be a HW issue. Perhaps there's a problem with the lens movement when trying to focus. You could try a different camera app to see if that makes a difference. Have you contacted Google support?
choder said:
Mine doesn't do it all of the time, it randomly does it. Does yours do it all of the time?
Click to expand...
Click to collapse
75% of the time, and i'm being conservative.
samnada said:
Just guessing but might be a HW issue. Perhaps there's a problem with the lens movement when trying to focus. You could try a different camera app to see if that makes a difference. Have you contacted Google support?
Click to expand...
Click to collapse
Not a HW issue as this happened after Dec update.
No, I don't talk to google unless it's about a replacement, their techs are tier 1 idiots, they ain't gonna tell me more than what I know at this stage, and we don't get to talk to the people that know more than us.
Edit:
Can more people chime in and confirm if this behavior is happening w\them ?
masri1987 said:
Can more people chime in and confirm if this behavior is happening w\them ?
Click to expand...
Click to collapse
Mine did this a couple of times since the update too. It only happens when I first open the camera app but not all the time. It happened yesterday but I can't get it to do it since then.
Misterxtc said:
Mine did this a couple of times since the update too. It only happens when I first open the camera app but not all the time. It happened yesterday but I can't get it to do it since then.
Click to expand...
Click to collapse
Yep, can confirm it happens when I first open the app too, but also happens when I move the phone a lot and the view finder just struggles to maintain a steady image through the movement
masri1987 said:
Yep, can confirm it happens when I first open the app too, but also happens when I move the phone a lot and the view finder just struggles to maintain a steady image through the movement
Click to expand...
Click to collapse
Google probably messed with the ISO to improve the image quality. I don't get it often and my photos come out clear so it's not a huge deal for me. It's still a big improvement from the Note 9 I had anyway.
Misterxtc said:
Google probably messed with the ISO to improve the image quality. I don't get it often and my photos come out clear so it's not a huge deal for me. It's still a big improvement from the Note 9 I had anyway.
Click to expand...
Click to collapse
I know image quality is good but the UI behavior is something of concern. The user shouldn't be exposed to the lag like that. Drives me nuts
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
danw_oz said:
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
Click to expand...
Click to collapse
I have no problems taking photos of things in motion , just a slight hesitation when I first open the app for the first time. As I said before my Note 9 had problems with objects in motion, not so with this camera for me. You can turn off motion photo by tapping the motion icon in the photo app.
View attachment 4666772
Misterxtc said:
I have no problems taking photos of things in motion , just a slight hesitation when I first open the app for the first time. As I said before my Note 9 had problems with objects in motion, not so with this camera for me. You can turn off motion photo by tapping the motion icon in the photo app.
View attachment 4666772
Click to expand...
Click to collapse
Mine is greyed out and does not respond to clicks as I use HDR + enhanced
no problems here on 17.3 root dec with elemental 1.02
danw_oz said:
Mine is greyed out and does not respond to clicks as I use HDR + enhanced
Click to expand...
Click to collapse
Disable HDR enhanced and then you will be able to turn off motion. After that you can turn on HDR again.
danw_oz said:
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
Click to expand...
Click to collapse
literally have experienced this exactly, not every single time, but def post Dec update.
It's strange there is no consistency to this experience
danw_oz said:
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
Click to expand...
Click to collapse
You are right... I miss my Pixel 2 XL already, except for the screen. A much better phone, and the most amazing battery I have experienced... Pixel 3 XL just killed all my hype with the Pixel Line.
Update:
I flashed one of the roms and it had me bootlooping so i did another flashall, this time all i did was root, i didn't flash any kernel.
Stock rom, + Magisk, and issue is no longer present.
This MAKES NO SENSE.

Camera app keep crashing

Hi, just bought my Pixel 3a XL 3 days ago, updated to Android 10 December, the camera was fine and working correctly for few days.
But starting from yesterday. The Camera app keep crashing every time I open it, not able to take a single picture. I do everthing I can even clear storage, factory reset but the same problem.
I uninstalled the update for the Camera app on Play Store and use the pre-installed one, than the camera work normally, but cannot switch to front-camera.
Is anyone else have the same issue?
heorung said:
Hi, just bought my Pixel 3a XL 3 days ago, updated to Android 10 December, the camera was fine and working correctly for few days.
But starting from yesterday. The Camera app keep crashing every time I open it, not able to take a single picture. I do everthing I can even clear storage, factory reset but the same problem.
I uninstalled the update for the Camera app on Play Store and use the pre-installed one, than the camera work normally, but cannot switch to front-camera.
Is anyone else have the same issue?
Click to expand...
Click to collapse
First time I read about such an issue.
Maybe a hardware malfunction?
If you have an unlocked bootloader I would flash the latest stock factory image, and since you have had it for only a couple of days if that does not work I would get it exchanged.
I knew many people have the same issue like me if you read the comment on Playstore for the Google Camera app latest version. I don't know if it's hardware malfunction or not, but I can use the rear camera as usual when uninstall the latest update of Google Camera and use the factory version of December update.
I use camera px and I have never had a problem with it it's Google camera but with extra features enabled from the newer pixel phones give it a try it isnot on Google play store it is her on xda

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