Hi, just bought my Pixel 3a XL 3 days ago, updated to Android 10 December, the camera was fine and working correctly for few days.
But starting from yesterday. The Camera app keep crashing every time I open it, not able to take a single picture. I do everthing I can even clear storage, factory reset but the same problem.
I uninstalled the update for the Camera app on Play Store and use the pre-installed one, than the camera work normally, but cannot switch to front-camera.
Is anyone else have the same issue?
heorung said:
Hi, just bought my Pixel 3a XL 3 days ago, updated to Android 10 December, the camera was fine and working correctly for few days.
But starting from yesterday. The Camera app keep crashing every time I open it, not able to take a single picture. I do everthing I can even clear storage, factory reset but the same problem.
I uninstalled the update for the Camera app on Play Store and use the pre-installed one, than the camera work normally, but cannot switch to front-camera.
Is anyone else have the same issue?
Click to expand...
Click to collapse
First time I read about such an issue.
Maybe a hardware malfunction?
If you have an unlocked bootloader I would flash the latest stock factory image, and since you have had it for only a couple of days if that does not work I would get it exchanged.
I knew many people have the same issue like me if you read the comment on Playstore for the Google Camera app latest version. I don't know if it's hardware malfunction or not, but I can use the rear camera as usual when uninstall the latest update of Google Camera and use the factory version of December update.
I use camera px and I have never had a problem with it it's Google camera but with extra features enabled from the newer pixel phones give it a try it isnot on Google play store it is her on xda
Related
Hello
I've just received my Note 2 in the mail today, popped in the sim card and booted it up. Works fine and it's awesome.
When i checked out the camera, it launched fine and i was able to take perfect pictures using the rear camera, but when i switched to the front facing camera, it just came up with a warning saying "Kamera Mislykkedes" (Translated it means "Camera Failed") with 1 button saying "Okay" which would just close the camera app.
If i tried to relaunch it, it would stick to try and use the FFC and simply give the warning again and again.
If i go into Applications and clear all data from the Camera app, it would switch back to the rear camera and thus work again.
But i simply cannot get the FFC to work, i also tried downloading "Pudding Camera" off the market, and it does the same.
I found some other people having problems with older Samsung phones, and it can have something to do with some apps not releasing the camera app correctly after usage. But i haven't installed any apps that didn't come with the phone (except Pudding Camera, but it didn't work before that either).
Anyone got an idea? I really really really really don't want to have to send the phone back already because of a hardware issue, so that's why i'm here.
- Moon
You can try if face unlook works.
Moonbloom said:
Hello
I've just received my Note 2 in the mail today, popped in the sim card and booted it up. Works fine and it's awesome.
When i checked out the camera, it launched fine and i was able to take perfect pictures using the rear camera, but when i switched to the front facing camera, it just came up with a warning saying "Kamera Mislykkedes" (Translated it means "Camera Failed") with 1 button saying "Okay" which would just close the camera app.
If i tried to relaunch it, it would stick to try and use the FFC and simply give the warning again and again.
If i go into Applications and clear all data from the Camera app, it would switch back to the rear camera and thus work again.
But i simply cannot get the FFC to work, i also tried downloading "Pudding Camera" off the market, and it does the same.
I found some other people having problems with older Samsung phones, and it can have something to do with some apps not releasing the camera app correctly after usage. But i haven't installed any apps that didn't come with the phone (except Pudding Camera, but it didn't work before that either).
Anyone got an idea? I really really really really don't want to have to send the phone back already because of a hardware issue, so that's why i'm here.
- Moon
Click to expand...
Click to collapse
Works fine on mine, looks like a hardware problem sorry
Moonbloom said:
Hello
I've just received my Note 2 in the mail today, popped in the sim card and booted it up. Works fine and it's awesome.
When i checked out the camera, it launched fine and i was able to take perfect pictures using the rear camera, but when i switched to the front facing camera, it just came up with a warning saying "Kamera Mislykkedes" (Translated it means "Camera Failed") with 1 button saying "Okay" which would just close the camera app.
If i tried to relaunch it, it would stick to try and use the FFC and simply give the warning again and again.
If i go into Applications and clear all data from the Camera app, it would switch back to the rear camera and thus work again.
But i simply cannot get the FFC to work, i also tried downloading "Pudding Camera" off the market, and it does the same.
I found some other people having problems with older Samsung phones, and it can have something to do with some apps not releasing the camera app correctly after usage. But i haven't installed any apps that didn't come with the phone (except Pudding Camera, but it didn't work before that either).
Anyone got an idea? I really really really really don't want to have to send the phone back already because of a hardware issue, so that's why i'm here.
- Moon
Click to expand...
Click to collapse
Just a guess here but if a factory data reset doesn't fix it, it sounds like a hardware return sorry.
the exact scenario happened to me but with the back camera
Just flash latest stock rom
njthenj said:
the exact scenario happened to me but with the back camera
Click to expand...
Click to collapse
What did you do to get it fixed? I have a similar problem
I have a galaxy note gt n 7000 (galaxy note I) and had this camera fail problem 4 months ago. I have even bought a front camera module from china but the product still didn´t get here. It takes more than a month for these stuff to come to my house in Brazil. Well, anyway, I had given up on trying to solve the problem (that´s why I bought the module) and I usually flash 3 or 4 roms a month (love to mess). So, then, I flashed the ROM super nexus on my phone and opened the camera normally, because the rear camera never had problems and guess what... when the camera opened I saw my face. Scared to death. kkkk. Now, it´s my fourth day using the rom and the front camera is working nice.
I don´t believe most of the users are having hardware issues. I think there´s something related to JB update because ppl started complaining about these camera errors after the update... but who knows. Hope u all have the same luck I had.
=)
Starting today, my camera opens to a blank black screen when I launch the app. If I reboot the phone, I can successfully launch the camera app and take photos. However, if I attempt to use the camera built into Android Messages, Facebook, and even the bar code scanner app I have installed, the issue starts again. I have tried uninstalling the updates to the camera app, clearing data, and I even did a factory restore. I booted up into safe mode, then duplicated the issue there as well (this eliminates 3rd party apps as the cause). Some other threads I have read say to toggle Bluetooth or turn on airplane mode. Nothing fixes the problem.
I hopped in chat with Google Support and they had me follow this guide (which didn't fix anything). They requested the factory reset. After the factory reset, they required me to gather a bug report to send to them. I requested a replacement device, but the support technician declined and said this issue isn't something that can get a replacement device. I am very irritated I spent so much money on this device and it is already (two and a half weeks later) starting to not work.
Has anyone else on the Pixel 3 XL had this issue? Any other recommendations to fix it?
try flash-all.bat from googles factory images. could be a corrupt persist partition
I don't have an unlocked bootloader. That's required for that, right? Would I need an unlocked bootloader to flash the image?
tallymatty said:
I don't have an unlocked bootloader. That's required for that, right? Would I need an unlocked bootloader to flash the image?
Click to expand...
Click to collapse
believe so
then you can relock
process takes 5 minutes to complete
Blank camera screen when camera opened from from another app
I have the same issue with my pixel 3 xl. Blank camera when it's opened with messages app, fb, WhatsApp, Instagram, fb messages. Called Google support and they had me clear cache, uninstall cam updates restart phone and in the end factory reset but it didn't fix it. They can't identify if it's a software issue. They even had me boot up in safe mode and had screen sharing session.
After multiple calls and hours of troubleshooting, Google will be replacing my phone. Hopefully the new phone don't have this problem.
No luck for me, unfortunately. I unlocked the bootloader and flashed the factory image. The issue persisted after the flash. I contact Google Support again and they continue to tell me the issue is going to be resolved by engineering and they will not replace the defective device. Total bummer for such an expensive brick.
On support contact #3, Google has decided to replace the device for me. Just FYI, in case anyone else has this problem with their phone. I asked for a manager during contact #2 and didn't hear anything back for 24 hours. The person I got on #3 was very nice and assisted in the replacement order.
Had the same issue with 2 of my pixel 2 xl phones. First one was sent away for 2 weeks and then replaced. replacement one lasted a couple months before it had the same issues, I demanded a RMA from google so i could get it swapped in store. The second phone that was replaced lasted a day, it had a weird bright screen flash when locking, unlocking, hanging up from a call etc. That was also RMA and returned and replaced in store.
Hope my 3 doesn't have these issues.
camera hardware is crashing when used by any app other than the "Camera" app
I have the same issues during one week. What I find is the playground and any app other than the "Camera" app attempts to access the camera hardware, the camera itself becomes unresponsive.* After that, the camera cannot be accessed by any application, including the "Camera" app. There Google support told me the engineers will fix that problem. But I'm not sure if that's a hardware issue or software issues.
I'm wondering if this is a November update issue - anyone try flashing back to first release?
Similar issue here, on November, will try to flash november again and test.
Edit:
and..... did not fix a thing. Looks like it is hardware related or if there is a hardware rev in a specific part that is not coded properly.
I can assure you that it is not an issue with November patch or any patch. I have this issue and I am still running with the stock September security patch that came with the phone. I was hoping that updating to the latest patch would fix the issue, but now I'm beginning to think that won't resolve the problem.
Sent from my Pixel 3 XL using Tapatalk
I'm the new one ?
Same problem here ?
Sorry for double topic but
Anyone has issues when taking a picture that it's taking forever to process the image? I am not able to take a new picture again
Edit
Camera keeps crashing, have to clear cache. Update the camera app, restart the phone then I can take a pic again
catchawabbit said:
Sorry for double topic but
Anyone has issues when taking a picture that it's taking forever to process the image? I am not able to take a new picture again
Edit
Camera keeps crashing, have to clear cache. Update the camera app, restart the phone then I can take a pic again
Click to expand...
Click to collapse
Are you rooted, do you have any other camera related apps installed?
airmaxx23 said:
Are you rooted, do you have any other camera related apps installed?
Click to expand...
Click to collapse
not rooted, and no other camera apps.
started working slow yesterday then today just completely crashed,
cleared cache, reinstalled the app, updated, restarted the device. right now its not crashing, it just takes forever to take a pic. I keep thinking its a RAM issue. But i didn't have these problems when i just bought the device
catchawabbit said:
not rooted, and no other camera apps.
started working slow yesterday then today just completely crashed,
cleared cache, reinstalled the app, updated, restarted the device. right now its not crashing, it just takes forever to take a pic. I keep thinking its a RAM issue. But i didn't have these problems when i just bought the device
Click to expand...
Click to collapse
I just had Google send me a new pixel 3 xl - for one my phones suffers huge memory management issues also the new camera update screwed my device up. Camera app launches then does not launch lens so it is black, snapchat will not work as well- $1000 I should not have this many issues. I have never had any of these issues with my pixel 2 xl
bturkel said:
I just had Google send me a new pixel 3 xl - for one my phones suffers huge memory management issues also the new camera update screwed my device up. Camera app launches then does not launch lens so it is black, snapchat will not work as well- $1000 I should not have this many issues. I have never had any of these issues with my pixel 2 xl
Click to expand...
Click to collapse
yeah, i talked to Google yesterday they will or issue a refund or send a new device. the problem is i love the phone, but these issues are so bothersome, especially now with the camera problem
Complete joke - I mean we have these devices fro Phone/Messages(email etc... ) and then Camera and Social Media - my wife and daughter have been gone three days and I have to reboot my phone every-time they call me on Duo for it to work. By the way my whole family except me uses Iphones so now Google has a horrible name in my family.
bturkel said:
Complete joke - I mean we have these devices fro Phone/Messages(email etc... ) and then Camera and Social Media - my wife and daughter have been gone three days and I have to reboot my phone every-time they call me on Duo for it to work. By the way my whole family except me uses Iphones so now Google has a horrible name in my family.
Click to expand...
Click to collapse
yeah! i actually did a factory reset hoping this would fix it, but nope. It is the worst experience i had so far with a google phone. i will just ask to return it and get my refund, its a 1000 euro device that can't take a picture.
I am back to my Pixel 2 XL - my Pixel 3 Xl phone is unbearable.
it is horrible! they are making it a hassle just for the warranty replacement! Google is ridiculous. ill never have another pixel again
I just got my replacement today - as of now no issues
catchawabbit said:
it is horrible! they are making it a hassle just for the warranty replacement! Google is ridiculous. ill never have another pixel again
Click to expand...
Click to collapse
I've never had an issue with it. They do what pretty much everyone does. Make sure you have a hardware problem, then if it is they send you a replacement.
I decided to return it. Running with 6t now
I've had this problem since the December updates. Google camera dies a few seconds after launching, I'm not rooted or anything.
I connected Google costumer service and they tell me through all the steps and pretty much told me it's the cameras sensors, funny and back. The viewfinder is black and the app just dies. But if you look at the recent comments on the play store, it looks like this is happening to a lot of people.
The only thing that send to make it work again for a picture or two is if I force stop the camera app, delete cache and storage. Then reboot into safe mode. Then the camera works a few shots and restarting the device the camera will only work the same way if I didn't have it fail when I'm safe mode.
Have any of you heard about it or experienced this issue?
I'm on Android 10 and I was in beta before.
Anyone else still having issues with the camera freezing and rebooting your phone? I'm on February update and camera app 8.4.400.42337059.19
As far as I've seen, the camera app crashing hasn't been a huge issue on the 6 series (of course there are reports as usual).
What have you tried to fix it so far? are all your apps and play services fully updated (2 different updates)
Alekos said:
As far as I've seen, the camera app crashing hasn't been a huge issue on the 6 series (of course there are reports as usual).
What have you tried to fix it so far? are all your apps and play services fully updated (2 different updates)
Click to expand...
Click to collapse
Everything is up to date. I haven't tried much. Open camera app seems to work fine. I'm waiting to see if it gets fixed by an update. I see others having the same issue here https://support.google.com/pixelphone/thread/136991301?hl=en#
redskykiter said:
Everything is up to date. I haven't tried much. Open camera app seems to work fine. I'm waiting to see if it gets fixed by an update. I see others having the same issue here https://support.google.com/pixelphone/thread/136991301?hl=en#
Click to expand...
Click to collapse
yeah that's average for a new phone. okay so let's see if we can resolve your issue.
go to play store, search camera and hit uninstall (it'll uninstall all the updates and revert to original version). then clear storage for camera app. then update it from play store. now long press on camera shortcut, give it all permissions including under Advanced (modify system settings). then test it.
Alekos said:
yeah that's average for a new phone. okay so let's see if we can resolve your issue.
go to play store, search camera and hit uninstall (it'll uninstall all the updates and revert to original version). then clear storage for camera app. then update it from play store. now long press on camera shortcut, give it all permissions including under Advanced (modify system settings). then test it.
Click to expand...
Click to collapse
thanks. I gave it a shot. It's only been random crashes....we'll see
I had troubles with my P4 XL randomly rebooting and it was caused by a lack of free storage, apparently Android 12 needs a certain amount of free MB/GB to properly work. The system doesn't warn you, it just causes bootloop/reboot issues, even said once that the Android system was corrupt and required a factory reset (I just normally rebooted and it worked, after that I cleared the storage). Do you have enough free storage?
Since I don't know how much A12 desires, I'd suggest to always leave at least 5GB free.
redskykiter said:
Anyone else still having issues with the camera freezing and rebooting your phone? I'm on February update and camera app 8.4.400.42337059.19
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Click to collapse
I am on my 3rd 6 Pro. I will tell you my first one was crashing on the camera andnit was indeed a hardware error. My next two 6 Pro's have NEVER frozen or rebooted. No camera problems. I recommend exchanging it through google.