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Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
hol17 said:
Do a factory reset. I had the exact same issue when I upgraded and I had to do this a few times to get everything working.
Sent from my D5503 using Tapatalk
Click to expand...
Click to collapse
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
You can try but I usually recommend just starting fresh since it could cause some errors.
Sent from my D5503 using Tapatalk
i
EpicLPer said:
Gosh, that sucks :/ Is it at least good to make a backup with the Sony app and then restore it or will this end up with the same error again?
Click to expand...
Click to collapse
if u want better chance not to see these kindda issue u must repair ur firmware by PCC.
factory reset means wiping firmware
but repair by PCC means install fresh firmware
:good:
I've got the same issue. It's actually worst when using SnapChat. It just freezes sometimes. I did a factory reset from the phone and this solved the issues for a day, but now it's back. I'm gonna do a full reset from the computer now and see if this solves it.
I have the same problem with the camera!! Anyone fixed this problem without factory reset?
Sent from my D5503 using xda app-developers app
After running a full reset from PC this issue seems to have been solved.
Cfager said:
After running a full reset from PC this issue seems to have been solved.
Click to expand...
Click to collapse
And it's back. Camera often freezes the whole phone. When I listen to music, and starts snapchat and change from back to front camera, the whole phone freeze and the music stops for almost ten seconds.
Same here, 14.3.A.0.681. Did anyone found a fix?
The camera app opens and works, but at the moment to focus it just stuck on focusing and the photo is never taken.
I experience the same issue. Often, I have to wait for the camera to open, and SnapChat is unusable now. Don't really feel like resetting if people here are reporting that it doesn't fix the issues.
Same issue here. But on 785 (4.4, latest update, german TFT, unlocked BL and root). Camera hangs on every occassion, doesn't make a difference which capture method I use. Tried emptying cache and data for the camera app but that didn't solve anything. I don't want to reinstall my phone because it's a pain in the ass. Problem does not occur with the front camera.
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
koningjim said:
I did find a fix!!!:
Just clear data&cache of the camera app and snapchat (just need to log in again). Now everything works smooth and quick again.
@madlive: weird, for me clearing data&cache fixed all my problems. Maybe try it again?
Click to expand...
Click to collapse
Having just sold my Z1 (after having .757 installed) and now using a 'spare' Z1 Compact until my Z2 arrives, I wasn't that surprised to notice that the Z1 Compact has exactly the same problems as the Z1.
Wiping, resetting, clearing the cache - all pointless in the long run. Any fix is coincidental. It's a bug that hasn't been completely fixed with .757. The mere fact I've had the same problems on both handsets shows it's the firmware.
If you unlock the phone and start up the camera via the icon, chances are it will work fine.
If you activate the camera from standby, it may fail (the freezing problem, or 'camera not available' error).
What .757 seems to have fixed is the issue where the phone starts to get red hot and then you get the warning that it's too hot to use the camera. I've been taking a lot of photos this last weekend and never had that happen, so at least Sony fixed one thing. I suspect that was down to a series of problems with the media server and creating thumbnails etc, all of which were fixed.
When you have the freezing problem, was the phone locked? In other words; was it locked, but you started the camera via the camera key or dragging up the camera icon? When you tapped power to turn off/on, did you then have to unlock again? If you subsequently unlock - does the camera work fine now?
My hunch is that this is where the problem lies. I've got pattern unlock and now have it set to not lock for 30 minutes. So if I'm taking photos, I unlock the phone and - touch wood - I have no camera issues for that time.
If the phone has locked itself later on, and I don't unlock first, I expect the camera to fail. Yet it doesn't always - but once is still too much. I missed a potentially awesome photo of my two year old son because of this - and it's bloody frustrating. Especially as there's no idea on when we might get another update.
Another problem I noticed on the first KitKat release was the on-screen keyboard appearing over the camera one time. I'd been using the keyboard in another app before firing up the camera using the button, so the camera fault must be down to how it sets itself up when launched - and what you were doing just before (unlock screen, another app) influences the likelihood of it crashing.
In any case, it's a pain.
But on the plus side, the quality of the photos I got over the weekend - mostly in manual landscape mode - are stunning. The phone is capturing a level of detail that is exceptional now. And auto mode is now generally pretty good too, suggesting it doesn't just bump up the ISO all the time.
Same bug here!
EpicLPer said:
Heya!
Anyone having some camera issues since the 4.4 Update?
Mine crashes and/or freezes randomly when taking photos with the software and hardware buttons. Sometimes the whole phone freezes and won't respond on any touch input. Sometimes lock and unlock it again helps but most times I have to wait a few seconds or use the "OFF"-Buttons.
Any fix for this?
Click to expand...
Click to collapse
I'm having the same problem here. Does Sony is aware of this bug?
Does anyone know of a link where we can complain about it to the manufacturer?
I thought that something was wrong/broken with my phone, but then, after seeing your posts, it isn't... So no factory reset... Just wait for an update? even 3rd party apps seem to crash, expecially the google camera... Wth
I'm getting the same problem since the stock 4.4.2 update, battery life doesn't seem as good anymore either, but i'm always near a charger so the new Camera bugs are the most annoying.
You can't exactly "catch a moment" by whipping your camera out anymore, most of the time I'm waiting about 5-10 secs for the picture to appear ready to take a pic, especially noticeable on Snapchat or when switching from front-face to rear.
I woudn't mind but being on Stock Firmware I'm always waiting longer for Android updates, supposedly because of the extra rigorous testing etc!
bump !
it appears accessing camera from different locations (lockscreen shortcuts ...) confuses the mecanism, this added to some flashlight app and you're good to have the reboot-proof camera FC problem... pffff
Possible Fix!
*** possible fix! ***
I read this on another forum and for about 5 days now my camera has been behaving completely normal across all apps!
Little warning - for me this logged me out of some apps, and caused me to have to put some widgets back on - it almost behaved like clearing the cache when you're rooted, no data lost just a some apps liked twitter etc were acting like they were installed for the first time...
The method is to boot into safe mode once, then just power the phone off and boot as normal:
Hold down your power button
In the menu hold down the "Power Off" option and say OK to safe mode
Once you're in safe mode, turn the phone off
Turn the phone on again, it will boot as normal
Camera just now behave as normal!
Not only has it worked for me so far, but my whole phone seems a bit faster.
Good luck!
Yes have faced that issue with camera, just like my friend warned me :/ freezing, when clicking
Factory reset didn't do much good
Sent from my Z1 compact
I just got this phone 2 weeks ago (this Wednesday) and I noticed this issue right from the start. But then it started working fine and now it's not working again tonight.
Basically when I open the camera app, it will not focus on anything other than extremely up close. No matter where I tap, it's all blurry outside of like 3-4 inches from the camera.
I did some searching and found a link on androidcentral but nothing stating for sure if this issue has been fully resolved now. Clearly it hasn't for mine. Has anyone experienced this and found an actual fix or do I need to swap this out with the hope that it doesn't happen again? Any advice or info would be greatly appreciated.
BTW, I searched for 'focus' so if there's a thread already about this that I didn't see, please direct me there and close this up!
Thanks!
My gf got a note 4 (white) abt a week ago. And she coulnbt take pictures at all initially because it wouldnt focus on anything. (Never tried macro type pic to see if would focus on something close)
She ended up handing it to me to figure out and after i changed picture modes. And switched back to auto then the issue resolved itself and hasnt returned.
Fwiw my note 4 (black, purchased 10-16-14) never had this issue.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Oddly enough I think I'm having the same issue. Just got my Note 4 a few days ago, and I've found that when I launch the camera app, it either doesn't focus at all, or takes extra long to get into focus. I can see the little target image progress as it tries to focus, but it just keeps trying and fails. Every once in a while though, it will correctly focus. So the camera certainly is capable of properly focusing, but I'm not sure if its a software thing (my first conclusion) or a hardware thing (probably not).
same here
same issue i noticed if you put your hand up to the lense then slowly remove it and point it somewhere in the distance it will focus
im gonna try that solution though thank you!
Same issue hereon my wife's phone. Noticed it from day 1 but wasn't able to go back to the att store until day 17 after purchase. They would not budge on swapping the device since I was past 14 days. My only option is a warranty replacement, but I will hold out for now to see if a software update fixes the issue as I would rather not have a refurbished device. A quick shake of the device and it focuses. If you exit the camera app after it initially focuses and go back to the app it works fine. It only seems to be an issue when the camera app is not used for a while.
Its weird because I use another camera app (like the Google Camera one) and it will focus just fine, but the default Samsung-installed Camera app will sometimes fail to focus or sometimes will work just fine. So it seems like it may be a software issue.
I've seen threads about performance issues when charging etc and I have them myself!
One thing that completely destroys me is the performance when trying to take a quick picture or use an app that uses the camera.
E.g. barcode scanners move the complete opposite direction
Snapchat is also practically unusable. When I open it, it completely s**ts itself every time and is unusual!
I guess my question is..... Do you think custom ROMs and recoveries will solve the issues?
Thanks
Sent from my Nexus 5X using Tapatalk
I definitely think we should see some optimizations in the next weeks. Snapchat would crap out on me and eventually cause the camera module to crash. It got to the point that the camera would turn black within Snapchat and even within the camera app itself. Only fix was to reboot the phone to get the camera working again. Yesterday I received a snapchat update, not sure if it was meant to address performance issues, but it now works more smoothly and doesn't crash as often. There is definitely room for improvement!
It's really doing my head in and glad I'm not on my own in seeing this!! I don't know anyone else with the 5x to compare so been searching online.
I timed it today, I rebooted the phone and left it 5 minutes without opening anything. I fired up the camera app and it took 124 seconds (just over 2min) until the app was ready to take a photo (the blue circle showing around the shutter button). Then tapping the button to take a photo took a further minute to take the actual photo. Then the phone was that sluggish it needed a reboot.
Not sure if it's the hardware, the os or the app but I've tried Open Camera too and that seems to be really really slow. And, as the OP says, Snapchat totally craps out as do other apps that use the camera.
MaFt
MaFt said:
It's really doing my head in and glad I'm not on my own in seeing this!! I don't know anyone else with the 5x to compare so been searching online.
I timed it today, I rebooted the phone and left it 5 minutes without opening anything. I fired up the camera app and it took 124 seconds (just over 2min) until the app was ready to take a photo (the blue circle showing around the shutter button). Then tapping the button to take a photo took a further minute to take the actual photo. Then the phone was that sluggish it needed a reboot.
Not sure if it's the hardware, the os or the app but I've tried Open Camera too and that seems to be really really slow. And, as the OP says, Snapchat totally craps out as do other apps that use the camera.
MaFt
Click to expand...
Click to collapse
I just tried the same test. The camera app opened and was ready to shoot (blue circle showing) in about 2 seconds. Double pressing the power button to open the camera app had the blue circle around the shutter button showing right away
Every now and then it does work perfectly. But more times than not there is a massive lag. Usually after the phone has been on for half a day, but like this morning sometimes when it's just turned on.
I've experienced the same issues mentioned by you guys, especially in the OP.
Snapchat has practically been completely unusable until the most recent update, and that only marginally improved things. The root cause seems to be the camera itself, as I'm only seeing this type of lag in apps that access the camera. I can't help but imagine Google is working on a fix for this in the very near future, just one of those 'early adopter' issues I guess. It has caused me to do daily reboots just about, which is very aggravating because that defeats the purpose of a good camera if you miss the moment you're trying to capture. As I'm sure you guys have noticed, when the camera app actually works properly, the pictures are pretty impressive, which makes it all the more aggravating that it can't be used as fluently as designed.
Hoping for all of our sake that Google fixes this soon.
I'm in the same boat.
paul_jones said:
I've experienced the same issues mentioned by you guys, especially in the OP.
Snapchat has practically been completely unusable until the most recent update, and that only marginally improved things. The root cause seems to be the camera itself, as I'm only seeing this type of lag in apps that access the camera. I can't help but imagine Google is working on a fix for this in the very near future, just one of those 'early adopter' issues I guess. It has caused me to do daily reboots just about, which is very aggravating because that defeats the purpose of a good camera if you miss the moment you're trying to capture. As I'm sure you guys have noticed, when the camera app actually works properly, the pictures are pretty impressive, which makes it all the more aggravating that it can't be used as fluently as designed.
Hoping for all of our sake that Google fixes this soon.
Click to expand...
Click to collapse
could u please test camera functionality with this app
https://play.google.com/store/apps/details?id=com.geekstools.cameraW
and if possible gather log info
Thanks
Hey guys!
So just as the subject reads, the phone from time to time can't connect to my camera and I just get a black screen. Switching between the front and back when this happens triggers the error message and tells me to send a diagnostic report to Google. One of the things I tried was to force close the camera process and still nothing. Only fix is to reboot the phone, but eventually in a day or two the camera will crash again.
Just to rule out any kind of corruption, I wiped the phone to factory settings via recovery and the phone still behaves like this. One of the apps I noticed does not play well with the phone is snapchat (current beta). The app is super laggy and wondering if this could cause the camera overall to eventually crash. Any ideas or thoughts are welcome!
Overall I'm kind if disappointed with the performance of the phone over several days. Upon reboot its quick and over a day or two the phone gets pretty sluggish, even locking up at times for a few seconds without being able to do anything. Sometimes exiting an app and going to the main screen takes a solid 5 to 10 seconds.
Yeah the camera app is very, very bugging. Really hoping there'll be an update that fixes the problems with that and 3rd party cameras.
Sent from my Nexus 5X using Tapatalk
I though I was the only one, the camera takes forever to open and bogs the whole system down, I just the l got the security updates and no camera bugs were addressed
Sent from my Nexus 5X using Tapatalk
Actually that's exactly the way my Nexus 4 behaved, which was the main reason I had to replace it now. Hope 5X won't do that, or I'd be pretty pissed off. I thought it was a hardware issue, but now according to what you write I suspect this might relate to some application installed.
I'll add myself to the list. Sometimes It doesn't even make picture, just get stuck and does nothing for a while, then for whatever reason it start shooting a sequence of pointless picture. Many times it take 2 pics in a row, like a not asked, not wanted crappy pointless multishot
Camera was completely fine for me until I got an OTA update 2 days ago and now its completely dog ****. Freezes for a while when I open the app, and crashes if I turn the phone to landscape.
I just rooted my phone and camera stopped working. Reset to default did nothing.
I'm on B29K. Do I need to downgrade?
twiifm said:
I just rooted my phone and camera stopped working. Reset to default did nothing.
I'm on B29K. Do I need to downgrade?
Click to expand...
Click to collapse
How exactly did you root? And if you flashed a modified boot.img, which one fid you flash? Also, what does "reset to default" mean? Does this mean that you flashed the factory image for MMB29K?
Sent from my Nexus 5X using Tapatalk
Hello all, i noticed this about a week ago,
I open camera app, and the viewfinder shows a lot of stuttering, the lower the light (not night sight and not night time photos, day time) the more it struggles to instantly snap the photo.
And throughout all this, lag, stuttering and what appears to be the app having difficulty just keeping up with displaying the viewfinder objects accurately.
Anyone else having this problem?
I noticed it after i dirty flashed Dec update. but then i did a full wipe and clean install of the dec update.
Still on going
thanks!
Edit:
I've cleared data, uninstalled updates, reinstalled updates, disabled all substratum themes, nothing seems to make it better
Mine does the same thing. Stock December, rooted with magisk.
choder said:
Mine does the same thing. Stock December, rooted with magisk.
Click to expand...
Click to collapse
Oh my God well I'm happy I'm not the only one but I'm unhappy about it because the camera is really jittery now
Mine doesn't do it all of the time, it randomly does it. Does yours do it all of the time?
masri1987 said:
Hello all, i noticed this about a week ago,
I open camera app, and the viewfinder shows a lot of stuttering, the lower the light (not night sight and not night time photos, day time) the more it struggles to instantly snap the photo.
And throughout all this, lag, stuttering and what appears to be the app having difficulty just keeping up with displaying the viewfinder objects accurately.
Anyone else having this problem?
I noticed it after i dirty flashed Dec update. but then i did a full wipe and clean install of the dec update.
Still on going
thanks!
Edit:
I've cleared data, uninstalled updates, reinstalled updates, disabled all substratum themes, nothing seems to make it better
Click to expand...
Click to collapse
Just guessing but might be a HW issue. Perhaps there's a problem with the lens movement when trying to focus. You could try a different camera app to see if that makes a difference. Have you contacted Google support?
choder said:
Mine doesn't do it all of the time, it randomly does it. Does yours do it all of the time?
Click to expand...
Click to collapse
75% of the time, and i'm being conservative.
samnada said:
Just guessing but might be a HW issue. Perhaps there's a problem with the lens movement when trying to focus. You could try a different camera app to see if that makes a difference. Have you contacted Google support?
Click to expand...
Click to collapse
Not a HW issue as this happened after Dec update.
No, I don't talk to google unless it's about a replacement, their techs are tier 1 idiots, they ain't gonna tell me more than what I know at this stage, and we don't get to talk to the people that know more than us.
Edit:
Can more people chime in and confirm if this behavior is happening w\them ?
masri1987 said:
Can more people chime in and confirm if this behavior is happening w\them ?
Click to expand...
Click to collapse
Mine did this a couple of times since the update too. It only happens when I first open the camera app but not all the time. It happened yesterday but I can't get it to do it since then.
Misterxtc said:
Mine did this a couple of times since the update too. It only happens when I first open the camera app but not all the time. It happened yesterday but I can't get it to do it since then.
Click to expand...
Click to collapse
Yep, can confirm it happens when I first open the app too, but also happens when I move the phone a lot and the view finder just struggles to maintain a steady image through the movement
masri1987 said:
Yep, can confirm it happens when I first open the app too, but also happens when I move the phone a lot and the view finder just struggles to maintain a steady image through the movement
Click to expand...
Click to collapse
Google probably messed with the ISO to improve the image quality. I don't get it often and my photos come out clear so it's not a huge deal for me. It's still a big improvement from the Note 9 I had anyway.
Misterxtc said:
Google probably messed with the ISO to improve the image quality. I don't get it often and my photos come out clear so it's not a huge deal for me. It's still a big improvement from the Note 9 I had anyway.
Click to expand...
Click to collapse
I know image quality is good but the UI behavior is something of concern. The user shouldn't be exposed to the lag like that. Drives me nuts
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
danw_oz said:
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
Click to expand...
Click to collapse
I have no problems taking photos of things in motion , just a slight hesitation when I first open the app for the first time. As I said before my Note 9 had problems with objects in motion, not so with this camera for me. You can turn off motion photo by tapping the motion icon in the photo app.
View attachment 4666772
Misterxtc said:
I have no problems taking photos of things in motion , just a slight hesitation when I first open the app for the first time. As I said before my Note 9 had problems with objects in motion, not so with this camera for me. You can turn off motion photo by tapping the motion icon in the photo app.
View attachment 4666772
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Click to collapse
Mine is greyed out and does not respond to clicks as I use HDR + enhanced
no problems here on 17.3 root dec with elemental 1.02
danw_oz said:
Mine is greyed out and does not respond to clicks as I use HDR + enhanced
Click to expand...
Click to collapse
Disable HDR enhanced and then you will be able to turn off motion. After that you can turn on HDR again.
danw_oz said:
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
Click to expand...
Click to collapse
literally have experienced this exactly, not every single time, but def post Dec update.
It's strange there is no consistency to this experience
danw_oz said:
I have been travelling and this phone is the worst I have used for taking photos while moving, I missed so many photos since the camera would not respond to click, then ended up taking a photos a few seconds later. Annoyed me so much tried to turn off motion, but it seems you can't and I believe this is the main problem, my wife uses a Pixel phone as well Pixel XL and she did not have the same problem with the camera app at all, same OS update level and the new camera updated app. Once it has taken one shot with lag, then the following are quick and almost instant.
Click to expand...
Click to collapse
You are right... I miss my Pixel 2 XL already, except for the screen. A much better phone, and the most amazing battery I have experienced... Pixel 3 XL just killed all my hype with the Pixel Line.
Update:
I flashed one of the roms and it had me bootlooping so i did another flashall, this time all i did was root, i didn't flash any kernel.
Stock rom, + Magisk, and issue is no longer present.
This MAKES NO SENSE.