HTC10 random restart, widgets gone - HTC 10 Questions & Answers

Hi all
I've been trying to solve this problem for a few months now. Basically, the majority of the time this happens is when my phone is under 55% battery.
- When opening an app the phone will restart itself. Sometimes it restarts at the exact same battery percentage level, other times it restarts and it is sitting at 3% battery.
This has also happened when the phone was at over 75% battery.
I notice that a lot of the time when it restarts all of my widgets are gone. I have animations turned off in developer settings and occasionally when it restarts these are turned back on again. I'm using a custom keyboard and occasionally when it restarts it will reset to the factory keyboard with vibrations and sounds turned back on.
My phone is not rooted and I'm not using a case. The phone is 1 year 4 months old, although since it started a few months ago it was around the 1 year mark. So no warranty. My software is up to date and all apps are updated. Play store says none of them are corrupted.
I contacted HTC support and they suggested testing the battery by charging to 100% then turning it on airplane mode with the screen on full brightness and leaving it for 1 hour to see how much the battery drains. It only drained 2% (he said it could drain up to 25%) so it is not the battery. He then said I should test the apps to see if one of them is causing it. Unfortunately there are no HTC service centres in Sydney (only retailers who double as service centre) so I'd have to send it away for HTC to check it.
Yesterday I thought it could be the htc flip clock, as since the last restart that was the only widget I had and it disappeared on the restart yesterday, so I removed it and kept using the phone to see what happened. The battery was able to still be used without restarting down to under 15% which has not happened for months, so I'm thinking it could be that widget causing the issue. I've since added a different clock/weather widget but I hate the look of it and it doesn't open the stock HTC weather app when clicked.
So I guess my question is, is anyone else having this same issue and if so, did you find the cause of the issue/have you managed to fix it?
I'd rather not do a system restore unless completely necessary as I'm about to go overseas for a month and I don't want to risk losing anything so close.
Thanks in advance for any help. Hopefully I've added all relevant info.

So after removing the flip clock widget and replacing with another and all day use my battery is down to 27% and has not restarted once. I may have solved my own problem, although it doesn't explain why the battery drains so fast but I guess I can work that out on my own.
Hopefully anyone else with this issue will find this and solve it too.
Cheers

Test it with some battery drainer first, if it reboot then it is the battery.
My 10 just got the battery replaced by HTC had similar issue, it will reboot when high cpu usage and battery level under 40%, it will seems working ok if there is little cpu usage and will only turn off at about 3~5%

Related

[Q] Stock Battery Usage app not showing drain..

Searched for this and didn't find it in the forum. My phone is not rooted.
I've had this phone maybe a week after launch and this issue has just started happening in the last 4 days or so. It typically seems to happen after charging and unplugging the phone. The stock battery usage app, Settings--> Applications--> Battery usage, shows no battery drain at all while showing the phone as Awake the whole time and Screen on the whole time.
The reality is that the phone was just sitting on the kitchen counter with the screen off and I hadn't touched it the entire time. Rebooting only sometimes seems to make it snap back to reality, there are times when I'll reboot or pull the battery and nothing happens, it just continues to give a false readings.
Anyone else experiencing/experienced this?

One X Battery Leak !!

Hi all, I was using Google Map (with mobile data and GPS on), without navigation or anything just looking at the map. I was navigating with it (driving while looking at the map) for about 5 mins. After I reached the destination. I homed out from Google Map and turned mobile data and GPS off. The battery was about 80+%. After about 30mins later, I checked time on the phone. I saw the battery dropped to 60+% and the back of the phone is pretty warm. I immediately suspected some apps are running and battery leak. I opened up task manager and killed all user apps. But after about 1~2 hours when I try to check time again. The phone is blacked out, the battery is totally flat and the phone is quite hot. Something is really wrong here. This is the first time I've experienced battery drained till phone turned off!
My One X bought just 2 weeks and unrooted. Updated to 1.28.707.10 three days ago.
This is sad !! Anyone has similar experience ?
Do a factory reset of your device. After an update there always is some old data left which can screw things up. When you have reloaded the battery fully do a battery calibration (look for it in PlayStore).
Also check ou tmy thread which gives you maybe another idea
http://forum.xda-developers.com/showthread.php?t=1599214
Hope everything will sort out for you.
Most of my battery drain has come from cpu app when I was testing apps out after I first rooted it. Its my first Android phone so I've been playing alot. The cpu apps seemed to drain the battery pretty quick and the cpu seemed to stuck at a max of 1400 instead of 1500.. it sorted itself out after a reset. The other thing is I have my screen set to minimum as I don't like it bright anyway but if its set to brighter than say 25% then the battery will start to drain pretty quick also.
I had something similar, but with the Desire HD and custom rom.. I had about 52%, went to sleep for about 6~7hours.. phone dead..
then I just charged it, and after that it didn't happen again... don't know what it was
. sorry incorrect post
131313 said:
Do a factory reset of your device. After an update there always is some old data left which can screw things up. When you have reloaded the battery fully do a battery calibration (look for it in PlayStore).
Also check ou tmy thread which gives you maybe another idea
http://forum.xda-developers.com/showthread.php?t=1599214
Hope everything will sort out for you.
Click to expand...
Click to collapse
Oh ok I'll try it later then, thanks.

[Q] Reboot problem when not charging

I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
manderson8898 said:
I have had my P607T for a couple of months now. It is box stock no changes. Over the last few weeks I have noticed that it will reboot while using various apps. (Fliipboard, Chrome, Clash of Clans, Papyrus...) They don't seem to all be heavy graphics or network. The only symptom is that the screen starts to flash then "bang" reboot (and trouble rebooting when not plugged in). It would not be too annoying except that it will loose wifi settings and the wallpaper. I have tried different wallpapers (saw a thread blaming the live wallpapers ) Unloaded some apps (had another phone issue with FitBit and HTC blink on my N4). I stay away from CoC (my base has been raided so often now ...). Any thoughts? I am really trying to like this tablet more than my old ASUS Transformer but this reboot and reset wifi is a pain.
Thanks in Advance,
marka
Click to expand...
Click to collapse
Have you tried a factory reset? I'd make tmobile replace it
was hoping to avoid the reset button. Tried it and still giving trouble it rebooted while restoring apps. I bought the tablet on ebay, I don't think TMO will take it back. oh well I'll keep poking about.
thanks,
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Wall-E said:
I experience exactly the same problem since the update to 4.4.2 (kitkat): The screen starts to flash, suddenly the tablet reboots. I tried a factory reset multiple times, also removed the SD card and reflashed the ROM via KIES, nothing helped so far. Also, even when plugged into the outlet for several hours the tablet didn't charge at all (I think it stopped charging when the screen saver kicks in).
A couple of weeks ago I filed a RMA request (my dealer sent the tablet to Samsung), yesterday I got it back. It was charged at 60% and when I plugged it to the outlet it actually charged (even when the screen went off). But after about one hour (the battery was still > 60%) the flashing reappeared and after a while the tablet started to reboot again. Interestingly the battery now showed only 2% and the low battery warning appeared.
I think the problem might occur only when the battery runs low (which happens very fast as something seems to drain the battery), while android still shows a much higher battery level . Never experienced these problems when the tablet was plugged in so far.
Click to expand...
Click to collapse
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
manderson8898 said:
At least I don't feel so alone with this issue... I have been paying more attention to my build up process since the factory reset. I found, the other night quite by accident, that when I logged in to Twitter the reboot started. So for the next few days I have left Twitter off the machine and it is doing better. I suspect that something is hitting the power drain (like you mention) and that causes it to have problems. In that thought I have also turned off the power saving mode and auto screen now just to add to the list of things I am avoiding.
Rgds,
Click to expand...
Click to collapse
Have you considered rooting and using root apps to stop the apps from being able to do such things?

Battery Level stuck @80%?

I can not seem to clear my Issue of the battery always showing 80%.
I have reflashed back to Stock, but still the same problem.
Even when I had TWRP recovery installed it showed as 80%.
Any ideas how to fix this please?
you have infinite battery, be happy!
I wish
Fixed it by flashing Open EU H815.kdz file once again and now the battery use is showing correctly.
Edit: The problem is back again!!!!
After several hours when it seemed okay, I put the phone back on charge and Bingo.
Stuck back at 80% again, even on my other original LG Battery, and to top it all i have a stuck LED on faint green.
WTF???
I had the same problem before, how many apps do you have installed? Does it charge in safe mode? If not, does it charge to 100% when the phone is powered off?
Tried Safe Mode and the same problem persists.
The battery seems to charge fully but the OS is not showing it correctly
Hmm, in my case, it was always stuck at 74%/75% and it doesn't charge more regardless what the indicator says. What about if you powered off the phone and charge, does it actually go past 80% and to 100%? I fixed my problem as I had 739 apps installed incuding system apps so I greenified everything except for those I needed and that fixed the problem, not only am I getting more than 2 hours of battery life regardless if the screen was on or not, it's now 12 hours or so of battery life with a few hours of screen time but the charging is fixed. Before I used to also have problems installing in Google Play Store, it would actually sit there doing nothing after the download and install when it feels like it even after a hour or it can install fast.
Tried charging while turned off and still gives the same reading.
Last night I reset the phone and left the battery out for 30 mins before re-inserting and setting up the phone once again.
So far it seems to be fixed and showing correct battery %.
Almighty1 said:
739
Click to expand...
Click to collapse
Would you mind sending me a list of all your installed apps using this app or a similar one?https://play.google.com/store/apps/details?id=com.projectsexception.myapplist
All the usual stock LG Apps.
Plus :
Busybox Paid
Faster Fix
Google calendar
Hsbc
My o2
O2 priority
You View
Ebay
Titanium Backup Paid
F-Droid
Antutu
GPS Yest
AdAway
BuildProp Editor
CPU-Z
Super User Pro
android404 said:
Would you mind sending me a list of all your installed apps using this app or a similar one?https://play.google.com/store/apps/details?id=com.projectsexception.myapplist
Click to expand...
Click to collapse
Sure, see attached.... Please note that I am including the system apps in the app count as this is what's reported by Titanium Backup *root. I was wrong, I seem to still be getting the stuck battery percentage indicator which can happen at 73/74% or even 97%.
It seems the stuck battery charging % problem came back when I changed the brightness to 100% Auto but went away when I changed it to 0% Auto. I had the problem at 38% Auto too.
Is there any workaround? I just flashed my LG G4 from 10a to 10e and Rooted it. And It happened exact the same.
After a reboot I didn't have Service IMEI Null . This happened twice in a row, after that it magically resolved and now I have Service and IMEI... But after some reboots I started noticing that LED green turned on and the 80% Stuck Battery....
Im experiencing the same issue battery stuck at 80% and green led stuck on. Issue went away however battery life was appallingly bad, went from 1.5 days battery life to struggling to last a day. Battery stuck at 80% has come back today.
I have tried factory reset, upgrading from 10c to 10e.
i'm having the same problem: battery level stuck at 80%, network set to 3G but not actually connecting, and the inability to charge the battery when it is in the phone - even though it says "charging" the percentage kept dropping (tried different chargers, cables, batteries, and even wireless charger - i can only charge using a separate charger). the battery not charging started about a week ago. the 80%/3G issue started this morning.
no root or any other mods, very few apps installed. i've had the phone about 6 months. verizon. 13B. 5.1.
i did wake up the other day to a frozen "firmware update" screen, but it has not come back, and i've checked for updates (to 6.0 maybe) with no success. this "firmware" screen was after the battery stopped charging, but before the 80% problem. i had to pull the battery after it sat there a few hours (it said "don't disconnect USB" even though USB was never connected, and there was a progress bar at 0%).
UPDATE: this thing may be falling apart in front of my eyes. now my service is disabled and I have no network connection showing up at all.
zeiss74 said:
i'm having the same problem: battery level stuck at 80%, network set to 3G but not actually connecting, and the inability to charge the battery when it is in the phone - even though it says "charging" the percentage kept dropping (tried different chargers, cables, batteries, and even wireless charger - i can only charge using a separate charger). the battery not charging started about a week ago. the 80%/3G issue started this morning.
no root or any other mods, very few apps installed. i've had the phone about 6 months. verizon. 13B. 5.1.
i did wake up the other day to a frozen "firmware update" screen, but it has not come back, and i've checked for updates (to 6.0 maybe) with no success. this "firmware" screen was after the battery stopped charging, but before the 80% problem. i had to pull the battery after it sat there a few hours (it said "don't disconnect USB" even though USB was never connected, and there was a progress bar at 0%).
UPDATE: this thing may be falling apart in front of my eyes. now my service is disabled and I have no network connection showing up at all.
Click to expand...
Click to collapse
Try taking the SD card out, if that doesn't work take the sim card out and then back in. That normally gets the service working again for me.
I had this same issue and sent it back to the supplier, they than forwarded it onto LG who couldn't find any issue with it. Im now waiting for it to be sent back to me.
Are you using a 3rd party (non-OEM) battery by any chance? I ask because I had the same issue occasionally when using a non-LG battery. It would fix itself after a few reboots or by installing the LG battery that came with the phone. I truly believe based on my experience, and others (there is another thread related to this exact problem) that the issue is purely battery related. Even the service disabled symptom.
rick09 said:
Are you using a 3rd party (non-OEM) battery by any chance? I ask because I had the same issue occasionally when using a non-LG battery. It would fix itself after a few reboots or by installing the LG battery that came with the phone. I truly believe based on my experience, and others (there is another thread related to this exact problem) that the issue is purely battery related. Even the service disabled symptom.
Click to expand...
Click to collapse
I don't have a 3rd party battery so I don't think that's my issue
OEM battery for me. I did remove SD card, and reseated the SIM: no help.
This is my current work around: Turn off phone. Charge battery to 100% with phone off (overnight). Turn phone on.
It seems to charge fine (and have accurate %) when the phone is off. Then it powers up with accurate battery percentage and 4G coverage. Note, I've only tried this twice, but it worked both times.
I'm having the same issue. Battery stuck at 80% and green constant notification light. Not rooted BTW.
I assume LG will investigate the issue while I am stuck with no phone for weeks.
I should have never bought a non nexus phone...

Phone turns off when unplugged from charger.

After charging phone to 100 it will only work for short time and then it will randomly shuts down (usually the moment u use it, like unlocking the screen or getting a call). And then it wont turn on until u start charging. Sometimes when u plug it back in battery is at ~90%, sometimes it goes back to 0. I was thinking it was battery's fault but almost every time this happens my phone does some kind of soft reset, sometimes my themes reset back to stock, sometimes my saved wifi dissapear, notification settings reset, etc. Phone has the screen replaced a year ago too if that could add to it.
You can try to revert it to stock, but most probably is a battery problem.
I've been using my phone for 3 years already and a half year ago I noticed that id didn't hold a charge when the battery went below 30 % . it randomly shut down below 30 % epsecially when I tried to take photos or use flash (that require high Amperage) . Sometimes it restarted itself after unexpected shut down and as I noticed dalvik cache was formatted/deleted. so I had to login to my google account set themes and etc. after I upgradet to 7.0 every unexpected shut down began to worry me becaouse even app data began to dissapear. So a week ago I ordered a new battery and now I am relieved . in my opinion it's 100% battery problem .
Definitely a dead battery. 3 years is a long time for these batteries. You did well to get that long from it!.
Thank you for this thread. I was starting to go loopy because I thought it may have been some app. Same issue and I need to find a battery guy.
Sent from my HTC One M9

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