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Hello,
I have a HTC Desire HD that has just died on me, it just stopped detecting the SIM car. Everything else works just fine.
Gave it to HTC service here in India and they gave me a quote of 13000 INR ($260) to replace it. Since its out of warranty (15 days over) I'll have to bear the expense.
Now I got this phone for 25000 INR($500) it makes no sense to go for this replacement. Now my dilema here is what more can I do with this phone besides using it as a glorifed paper weight
I doubt root it would solve this issue. But would love to hear from you.
Kind regards
I'd just went out of the similar problem. One day my DHD turn off and... That's all ! It just turn of and never came back. I'd to send it to HTC support, they return it to me saying something like "we changed the motherboard".
Now I think "Whatdafuck is this phone whitch can die one day without any aparent reason !!". At it's next death I'll get a Motorola.
zorglube said:
I'd just went out of the similar problem. One day my DHD turn off and... That's all ! It just turn of and never came back. I'd to send it to HTC support, they return it to me saying something like "we changed the motherboard".
Now I think "Whatdafuck is this phone whitch can die one day without any aparent reason !!". At it's next death I'll get a Motorola.
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Click to collapse
Atleast you were lucky that you device was under warranty. I am well and truly screwed.
cheers
Personally, I'd get it repaired, since you could easily get another years' use out of it (more, but other devices will start to make it look old).
That would then work out at $20/month, compared to say $40 ($500/12 months) for a new phone, even via an operator's subsidy.
I'd also let HTC do it so that they can respond directly, should anything go wrong.
Sorry I saw you replied.
If you pay the HTC support can repair your phone.
Sent from my Desire HD using XDA
I would try to buy very cheap non working phone with broken digitizer or similar - many people (at least in europe) sell their phones when they are broken and get new ones. And I would change the mainboard myself. its not that difficult. Ive done it with my old htc topaz...
Suffering at the hands of HTC
Last week, my 1.5 years old Desire 816 was working absolutely flawlessly. 5 seconds later, I pick it up and it is dead! :crying:
The HTC Service Center guys are asking for Rs. 9,700 for changing the Motherboard and I am like WT*. I can buy a new phone at that price. A bit of research and find out that Motherboard issues are very common in HTC. This surely was my last HTC phone.
Now I have 2 questions:
1. Is there any way I can get this phone repaired in the open market?
2. I was using CDMA as my primary number. I am not finding any other reputed manufacturer who has CDMA smartphones. I am not willing to ditch CDMA as of now. Any suggestions for a good smartphone that is not HTC?
Hi guys, have you seen screen problems on the One X like this?
www-youtube-com/watch?v=VFvABvJXDc8
(sorry about the badly typed link, I'm new to the forums, an the system won't let me post links . So please replace the - to . in www-youtube-com to see the video. Also the video is a bit long, but luckily I managed to replicate all of the problems in one take. Annotations are in english/hungarian).
I made this video just after I got the phone back from the repair service*, they said that they fixed it by upgrading the software to Android 4.0.3 and "Software number" 1.29.707.11, but apperently this not solved the problem.
Is it possible that this is software based, or it is hardware related?
And if it's software should I take the matters in my hand, and try different ROMs to see which fixes it or stick to the warranty and fight with the repair service until they fix it? (I expect the latter to be a long process and I won't be able to use the One X for a few more weeks/months.)
Thanks for your help,
d
*The problems why I sent back were exacly the same like now.
thats weird the problem is indeed solved by 1.29.x.11
ur unit is defected mate
i got real pissed off with htc, i sent my phone to them twice, and all they did was reinstall the software... wankers.
it looks like hardware to me, looks like a dodgy connection.
get in touch with your retailer and demand a replacement. it's not acceptable sending back devices that AREN'T fixed.
the repair isn't supposed to inconvenience you. thats what the uk consumer law states anyway. so now they have inconvenienced you, it's time they sent you a brand new one.
lawrence750 said:
i got real pissed off with htc, i sent my phone to them twice, and all they did was reinstall the software... wankers.
it looks like hardware to me, looks like a dodgy connection.
get in touch with your retailer and demand a replacement. it's not acceptable sending back devices that AREN'T fixed.
the repair isn't supposed to inconvenience you. thats what the uk consumer law states anyway. so now they have inconvenienced you, it's time they sent you a brand new one.
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Click to collapse
yea one thing for sure, htc should have purged or recalled the entire defected batch, it would have earned the respect of customers instead of rage
Sounds like they were too lazy to repair it properly.
So hardware it is, I will fight the long fight then. Thanks guys for the quick help! :highfive:
Hello guys!
I am having the exact same problem!
This even happens on safe mode!
But becomes less frequent when the phone is connected to a PC or being charged.
Are you 100% sure that this is a hardware issue!??
This is my first HTC phone and I am not very familiar with them.
I bought the phone from the UAE back in June, but now I am in Tunisia... And there no HTC representation here to return the phone?
The outcome
Finally, after 80 days in the service, I have the results: this problem got solved by replacing this defective unit with a completely new one. No software solution, no motherboard repair – a brand new One X. So if you have the same symptoms, I would recommend to ask for a replacement, a new phone (for mer the warranty period – 2years – restarted also). The new one works flawlessly (so far ).
I bought a One X about a month ago. Brand new and unbranded. I started having issues with it. First was Audio Stutter, i contacted HTC support and they told me to clear cache through the recovery. This didn't work. The only way to fix this was to restart the phone with the headphones plugged in. Secondly the Vibrator started making a clicking noise every time i typed with the keyboard or used the capacitive keys. And now while charging my phone i started to notice yellow spots appear at the bottom of the screen (Which is a known issue with these devices) but disappeared after a while when i removed it from charging. This might be because the phone gets VERY HOT when its charging. I replaced the charger but i still had these issues. I contacted HTC and booked my phone in for repair. I'm just wondering whether they will give me a new phone or attempt to repair it.
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
jayclarke said:
Hi,
if it's within 30 days of purchase the seller should offer a replacement. If not they will more than likely say they'll repair it - like you said.
I've had no end of problems with mine recently, but HTC kept repairing it - which is fine by me. The one x I am using now is a replacement as the previous one kept breaking.
So I guess it comes down to HTC, it'll be there decision. But they'll normally try to repair it at least once before replacing.
Cheers
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
omondisingh said:
I have a feeling they might replace it. To fix the audio stutter they might have to replace the Main board and to fix the screen they will have to replace everything. Won't it not be cheaper and less time consuming to send me a new one instead. The thing i hate most is getting a phone back after it has been repaired and it does not feel the same anymore..doesn't feel new.
Click to expand...
Click to collapse
It just depends on HTC. I had mine repaired twice and now on my second replacement device (which is perfect - touch wood). I first suffered with Wifi - then it got repaired, but came back with a loose camera, yellow spots on the screen, broken vibration and overheating. So they offered to replace the device because it was brought back within 30days (more like they made the problems worse). So they gave me a new one - but that was faulty as it had a yellow tint to the screen, so they replaced it again because i brought it back within a week.
I know what you mean by it not feeling the same after it has been repaired - but to be honest i really couldn't tell a difference, normally i can.
They will more than likely offer to repair it, as its a lot cheaper than HTC giving you a brand new phone. At least you can get a repair and its not voided for a particular reason.
Cheers.
I just got off the phone to HTC regarding my Phones repair status and what they did to fix it. I initially sent my phone in for repair Because of Audio Crackling, Vibration motor fault when using softkeys or keyboard and Yellow spots on the screen when i charge the phone. NOW they are telling me they perfomed tests on the phone and found a WiFi problem(Which i never had a problem with) and they have fixed it and have shipped the phone to me. What Pisses me off is the fact that I'm getting my phone back with the exact same problems. I asked them why was the problem description not followed and they said they had a bug in their system so they did not know what the problem was when i clearly sent a copy of the paperwork that was emailed to me when i booked the phone for repair. It clearly states on the 'Problem Described:' section on the paperwork that i the above three problems. Has this ever happened to anyone?
I brought mine from Carphone Warehouse so my phones are always sent to there repair center. But I must say I've heard many complaints about HTCs repair service.
Cheersm
Sent from my HTC One X using xda premium
They might replace it.. my original (bought) handset had G-sensor issue, so I submitted it in HTC service center and also complained 3 more problems.. it took 40 days, but they have sent me back a brand new one X handset, here in India.
Sent from my HTC One X using xda app-developers app
Hello all,
This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.
stealth09 said:
Hello all,
This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.
Click to expand...
Click to collapse
The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.
Sent from my HTC6500LVW using Tapatalk
brholt6 said:
The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.
stealth09 said:
Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.
Click to expand...
Click to collapse
They should since it would be within the one year. I don't think selling a phone breaks the warranty. If you get on a chat with them they'll ask you for your info and worst case scenario is they tell you no.
Sent from my HTC6500LVW using Tapatalk
Yes, I bought mine off of Craigslist. They didn't even ask me if I was the original owner. It is under warranty and they fixed my camera issue without any problems. Took almost exactly 2 weeks to get the phone back from the day I sent it.
Sent from my HTC6500LVW using Tapatalk
HTC repair sucks!
zetsumeikuro said:
HTC repair sucks!
Click to expand...
Click to collapse
Go on...
Crawshayi said:
Go on...
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Click to collapse
I'll leave it at that for now. I raged at their chat for about 30 minutes before I got offered 2 more options.
I had HTC repair my camera and not only did they expedite shipping (standard overnight) the camera looks great now when taking pics, The phone looks perfect just like I sent it in. Looks brand new. The actually changed the motherboard and put a new sticker with all the new info on it.
I called them, ask if they could do something more than standard ground and had a prepaid label in my email about an hour later. I brought the phone to fedex saturday morning, it shipped to htc by monday morning 9:30am and was showing in repair at 11am then an email around 5pm that it was done and setup for fedex pickup. Received it at 230pm today.
I think their service and repair was outstanding.
I've been waiting to send my M7 in for this camera issue but now that I've picked up the M8 I was thinking about just selling it as is. It's rooted unlocked with s off.
So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.
From what I've read it seems to be hit or miss.
Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?
omgyeti said:
So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.
From what I've read it seems to be hit or miss.
Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?
Click to expand...
Click to collapse
If you send it S-OFF, technically you are breaking the warranty. And that would REALLY suck for you, cause you would be without a phone for about 2 weeks and it would come back in the same condition, AND you wouldn't be able to fix it anymore afterwards. So you kinda gave birth to 3 birds with one womb.
I S-ON'ed mine when I sent it in, and luckily since this was within a week or 2 of 4.4.2 coming out, they only flashed 4.2.2 (I think. This was like 8 months ago. Whichever version is currently rootable). I would suspect that now, your phone would come with 4.4.2 + Sense 6.0, which is not rootable.
I'm considering flashing a stock rom, then doing a faux h-boot that indicates s-on and removes the unlock/development red text from the startup image.
I just worry that they might have a flash stock rom/recovery step that they do regardless of what is on the phones that get which would lock me up with an unrooted phone once I got it back.
Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be
I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.
Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app
My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
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Click to collapse
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app
im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
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Click to collapse
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
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Click to collapse
I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app
synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...