Related
Unreal, can't believe this has happened. Bottom right hand side of my phone. Glass is fine and everything works but the key component that lets you see everything.. ruined.
Of course it happened two days before im supposed to fly off on holiday
This is a nightmare, need to now get some answers/fixes whatever.
Who will repair this thing? T-mobile my network provider or HTC? Do I even have a leg to stand on with any of this? Surely my consumer rights have to come into play, all i did was put it for charge and checked it ten minutes later to find it had cracked. If the battery or something has caused it to overheat surely it's their fault?
Can i leave it for two weeks while i go on holiday?
If i leave it for a whole two weeks will someone like the companies i mentioned refuse to fix it because i left it? With all that's going on i would really prefer to leave it till i get back. It won't get worse so this would be the best option for me.
My head is all over the place at the moment - What are my next steps now that i've found the LCD has cracked?
Just to add, i got the phone in November so it hasn't been a year yet.
I would really really, really appreciate any sort of help on this, even the slightest bit!
Sorry to hear, it's an awful feeling when such things happen just at the wrong time.
From other users experience and my you send to htc, which have an awful service center.. A mate and an xda member had his phone with them for a month before they decided to send him a new one, that's after number of phone calls and a believe a letter and from my experience then sent me my phone back in the same state as it was send.
Others have better experience with the network provider. And it shouldn't be a problem at all leaving it 2 weeks, I say that I confidence.
Sent from my Desire HD using XDA
Very reassuring, cheers!
So if HTC tend to give you a new phone then my next step after coming back will be to grab every last bit of data off the thing. Good thing apps are linked to your Gmail account.
I might just see what my network provider says so it gets done quicker. It would be good to have a chance of getting a new phone though, haha.
To be honest I have three ways of sorting this, get it fixed with HTC, get it fixed with t-mobile or try and get it fixed with mobiles.co.uk the place I got it from. Essentially carphone warehouse.
I always prefer going the official route i.e HTC and I may even wait a while for it. Anyway I have to call them first and see what they say.
Again, very helpful cheers.
Send it to htc. The others will forward it to them anyway. The repair centre has vastly improved recently. They changed locations a while ago which slowed everything down but it's much better now. They also send a courier to collect the device the next day (after reporting) so you could send it away now and have it repaired when you return. Hope this helps.
Sent from my Motorola Startac running Atari 2600 software!
Will they just repair it? I had a HD2 a while back and my screen cracked sent it off to HTC for repair they rang me couple days later and told me that accidental damage was not covered by warranty. I asked for it back as they were quoting silly prices. They may try to fob you off with this and try to say it your fault.
Ricey
If the repair centre CAN repair it, they definitely will (that is one of their main performance indicators, repair vs replace). Yes, send it to them direct, cut out the middle man.
If there is no obvious impact that caused the crack, ie it's not your fault, I'd recommend you research heat (?) as a contributing factor and take them down that path, so that they don't spend too much time on the diagnostics. Doesn't sound normal to me, but they may have prior experience.
My only experience of a HTC repair centre was excellent, although it was 2 years ago and for a WM Prophet . They were in front of where I was working at the time and they took 2 days to fix, not replace the phone.
Oh, and install Titanium Backup, and do a full backup to your card.
Cheers for the advice!
Will definitely get in touch with HTC before anyone else. It's got to be a heat issue but what if they refuse? Can i bring my consumer rights into it? The crack looks like someone has pushed on it from behind but there is no outside damage and i was sitting in the room while it was charging; nobody touched it. It was hot when i picked it up but it always gets hot around the back when i charge it. It's definitely a heat issue but god knows what they say.
Hope i can just explain that and they will help.
Haven't rooted my phone so cant get Titanium backup but tbh i might as well root and backup everything thenrestore it all to default.
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Well, I guess my One X isn't perfect.
When I first got it, I didn't look for the flaws, I just checked that the Wi-Fi is ok and there was no ripples, so I unlocked it and flashed ARHD. But, after few days of usage I was shocked after I pressed the screen a bit harder (not VERY hard, just a bit harder because I stumbled upon some HOX screen creaking issue videos) and it started creaking in the upper corners and you can push the screen further into the casing (upper side) like it's on some kind of springs. Note: It was in a case since day 1, never fell because I treat it like a baby, I've had it for around a week. Now, I relocked bootloader and got everything back to stock. I never flashed custom kernels nor tried to overclock it/undervolt it. Plus, it NEVER got hot, after playing some more intensive (THD) games it got SLIGHTLY warm, you could barely feel it. So it is deffinitely assembly issue. My question is, can I claim warranty? Because I bought this phone in Germany (1&1) and I'm from Croatia, so I would have to ship it to Germany first. Or should I take it to repair shop so they fix the screen because it's perfect in every other way? It's model SH26.
Thanks very much.
Regards.
Well, I would say that it depends on the engineer who examine your phones. However, they always knew that you are unlocked and they have the right to void your warranty if they detemine it was caused by mis-used of custom ROM/kernels or else. Since, this is a assembly issue which was not consequences of unlocking. I can said that you are safe from this.
I adviced you get to HTC directly instead of a repair shops and query to HTC croatia asking wether they accept your device or not. For you interest, I heard that international warranty was apply my One X from a local retailer while my device is brought from neighbour country.
Either its hardware fault or not if ur device is unlocked they can refuse the repair under warranty. i have asked the same thing and they told me that if you unlocked it u cant use ur warranty.i said all the stuff about its not my fault or unlocking and its by manufacture but no luck. so i guess it depends ur rights that ur country provides .In Uk you can claim hardware fault in court.
Sounds like a shoddy products.
Yup, had to admitted the warranty may go as per country basis refering local laws. I don't think many asian countries deserves the rights for requesting changes/rejecting a device in 7 days without giving any reason as in UK. Thus, this may be why there are more strict on this unlocking issue in UK.
I sent my HOX (unlocked) for repair directly to HTC due to faulty earpiece jack.
They returned it to me fixed, and with a new and better battery.
HTC didn't charge me a cent.
Ive installed ARHD recently and a few hours after i noticed my screen making creaking and popping noises when pressed. Not sure what i should do about it, it doesnt bother me that much but if my screen falls out ill be slightly annoyed ;p. Surely they have to replace/fix the phone because this is a hardware issue?
Guess I was extremely lucky. Having heard of many defective devices, I began to worry about mine, and, to my surprise, there was no problems i could detect.
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
Rusty! said:
That's because generally people only shout about things that don't work. The happy folks with good phones are much quieter.
Click to expand...
Click to collapse
True,i haven't had a single problem with my HOX.When it was first released many people complained about the flickering screen,after that with the memory loss problem,now with the new 2.17 update alot of people are having problems with the wifi,and even so,i don't have any problem with the phone.
ON Topic:In my country if you unlock your bootloader the waranty is completly void,a friend of mine had problems with the phone microphone and they denied his waranty,had to pay to repair the HOX.
This may not be the greatest tip to give, but if you know that they will reject warranty claims (If you are in the UK, etc...) on the basis of bootloader unlock, it might be possible to bypass the issue by just bricking the phone to the point that you cannot get to the bootloader, because it seems they determine warranty status by going to the bootloader and looking at the screen.
Hence, no bootloader screen to check, no evidence that warranty was broken.
Of course this is quite shady and if you have the means you should pay for the warranty repairs.
...or realise (UK, etc.) that your statutory rights are not affected. Which is why they are "statutory".
It's hard to tell, some users reporting that they've been charged for a new motherboard prior to fixing any issues. Until then they won't touch the device. It varies from country to country and individual on the other end.
If you got it from a carrier maybe try sending it to them and bypassing HTC.
Sent from my HTC One X using Tapatalk 2
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
MadCatz900 said:
Im in the uk, does anyone know if they will or wont fix my phone? Also do they fix the phone or replace it?
Click to expand...
Click to collapse
Depends on the problem, but usually a fix is possible/cheaper for them.
On the UK, your statutary rights stand with the retailer. If you're unlocked (relock it) take it to them.
Great news, my One X is back and It's fixed. Big ups for HTC Germany!
Sent from my HTC One X using xda app-developers app
Well, there is a lot of information around this part of XDA about how many faults the HOX has, not just little faults that effect a few users, but major faults that have effected whole batched of HOX's.
Now, all devices are going to have faults and "bad Batchs" but its how your provider deals with those faults, that make the difference.
The way HTC has dealt with the HOX's issue, have made me think that this will be the last HTC device I ever purchase.
Around 2 weeks ago, I was going back and forth with e-mails from HTC. It's like they didn't even read my e-mails, as though the used the "Find" function and just searched keywords in the e-mail, if those keywords came up they copied and pasted something in response.
This isn't good enough in my opinion, but it gets worse. Even after I had said that you clearly are not reading my e-mails, which makes the issue ten times worse, they then replied with the same response as my first email, which confirmed my theory.
Then, after I refused to send it to HTC over the "WiFi" fault, due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
THEY THEN AGREED AND SAID LAST YEAR THEY CHANGED THEIR REPAIR CENTRE!! WRONG!! I had now been lied to.
Just looking for others opinions, do you have any "GOOD" storied about HTC and their support?
Anyone had an experience like me that has totally put them off HTC for good?
Should I just stick with my device and live with the WiFi fault, or should I take the plunge and return my device for repair?
THANKS ALL !
deleted
Wilks3y said:
Well, there is a lot of information around this part of XDA about how many faults the HOX has, not just little faults that effect a few users, but major faults that have effected whole batched of HOX's.
Now, all devices are going to have faults and "bad Batchs" but its how your provider deals with those faults, that make the difference.
The way HTC has dealt with the HOX's issue, have made me think that this will be the last HTC device I ever purchase.
Around 2 weeks ago, I was going back and forth with e-mails from HTC. It's like they didn't even read my e-mails, as though the used the "Find" function and just searched keywords in the e-mail, if those keywords came up they copied and pasted something in response.
This isn't good enough in my opinion, but it gets worse. Even after I had said that you clearly are not reading my e-mails, which makes the issue ten times worse, they then replied with the same response as my first email, which confirmed my theory.
Then, after I refused to send it to HTC over the "WiFi" fault, due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
THEY THEN AGREED AND SAID LAST YEAR THEY CHANGED THEIR REPAIR CENTRE!! WRONG!! I had now been lied to.
Just looking for others opinions, do you have any "GOOD" storied about HTC and their support?
Anyone had an experience like me that has totally put them off HTC for good?
Should I just stick with my device and live with the WiFi fault, or should I take the plunge and return my device for repair?
THANKS ALL !
Click to expand...
Click to collapse
send your device for repair and end of story....if you want your phone to be fully functional then send it away and end of the matter....same thing would of happen with your car...if there is a fault you send it in and you are without a car for a few days..same with the phone...do not know what is the issue here really..yeah you are not happy with the way they are responding to you..but get on the phone and call them instead of emails....speak to your network provider and send your phone to them instead of HTC then...I know this will be my last HTC phone but at the end of the day i still love my One X and yes i send my phone for repairs and it took longer than i was told but when i received my phone back i never had any issues...
I think that one of the most important things to have in any service provider is client support.I think that this is strange I was thinking (theoratically) that a company like HTC would have a good support ofor clients,but after what I heared I'm surprused and a little bit disappointed....but if you please cab I know your country for better knowledge,and why you didnt try to make a call to.the support center in your country??! :screwy:
Sent from my GT-S5570I using xda app-developers app
When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
Firstly, it's not true that entire batches were affected by faults, that's a blatant exaggeration. A small fraction of devices with similar serial numbers have similar problems.
Secondly, there appears to be a few cases where sending off for repair didn't work out too well for people, but again, a small fraction.
A small fraction of a small fraction is very small.
If you refuse to have your faulty device repaired, then really, you forfeit you're right to complain about your faulty device.
I don't care which phone you buy next, and I'd be surprised if there is anybody else who does.
If you want sympathy, talk to your girlfriend, mother or another female friend, or possibly a shrink. You won't find much here. If you want help, it's been given to you; send it in for repair.
When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
Click to expand...
Click to collapse
Okay I understand but what about the company's support?? did you try it?
Sent from my GT-S5570I using xda app-developers app
I for one have the following opinions :
-customer service is a mess. The only few that wan't to help don't have the power to do it.
-i can accept that some procent of an entire production can have problems, but in this case things got out of proportion. Cases like 10 exchanged One X's are confirmed on this forum. I even saw a post where someone said he exchanged 22 devices.
-i for one have the third One X now, and now someone from HTC tells me that is normal to receive a refurbished device. Even if i paid a fully working one, and it's not if i have used the device for a year...it has been faulty from the first day.
-the One X is a dezaster as QA and this attitude twords clients is a bigger dezaster
Wilks3y said:
...Then, after I refused to send it to HTC over the "WiFi" fault, ...
Click to expand...
Click to collapse
So they offered to fix it and you said "no"?
...due to the amount of storied I have seen where the devices have come back far-worse than when they were first sent.
Click to expand...
Click to collapse
How are you blaming HTC? You could have sent it, decided to be stubborn, and now you're complaining about the outcome of your own actions.
My HOX works fine. Other than them being slow in the update, just fine.
---------- Post added at 11:27 AM ---------- Previous post was at 11:19 AM ----------
uqadwe said:
I for one have the following opinions :
-customer service is a mess. The only few that wan't to help don't have the power to do it.
-i can accept that some procent of an entire production can have problems, but in this case things got out of proportion. Cases like 10 exchanged One X's are confirmed on this forum. I even saw a post where someone said he exchanged 22 devices.
-i for one have the third One X now, and now someone from HTC tells me that is normal to receive a refurbished device. Even if i paid a fully working one, and it's not if i have used the device for a year...it has been faulty from the first day.
-the One X is a dezaster as QA and this attitude twords clients is a bigger dezaster
Click to expand...
Click to collapse
As expected, this thread is another *****fest.
The guy with the ten devices story is very sketchy. Anyone getting 10 devices in 2 months from one place is either the most unlucky person in the world or doing something to break his device (like the "SQUEEZE IT TILL IT BREAKS" aka the wifi test). Someone getting 22 devices is twice as sketchy.
Here's how it works kids: if you get a faulty phone, take it back. Get a new one. If that is faulty, maybe do the same, or move on to another device. Whining after breaking it attempting a squeeze test or effing it up with a bad flash is your fault.
You maybe right, let's discuss my case then.
First device, yellow spots, screen flex & ripple. I contacted HTC support, they told me that the retailer will exchange my phone on the spot. That wasn't the case. The retailer didn't accepted this so i sent the phone to the repair shop, got the rezolution for a new phone and then got a new phone at the retailer.
The only problem was that the retailer had only faulty devices. I contacted HTC support from there, i got another device that i was told to ship to the repair shop and i will get a new one from them.
I did that, and not only the device i received is faultyer than the first two it is also refurbished.
I contacted HTC on 22 August first regarding this, the only response i got is to resend the phone to be repaired. I can not accept a refurbished device. If someone else can accept it that's their problem.
And from 22 August i am only beeing postponed with escalated, reescalated cases.
Wouldn't you ***** about it ?
HTC Don't care about their customers, why should I pay so much for something, then have to be without it for a month so they can fix it?
I probably will send it off to them, but for the hassle and time spent without the phone, it isn't worth sending it to them.
My phone is very important to my work aswell so again, this isn't just effected me in one way.
I am blaming HTC for not even reading my emails, and sending out phones with faults, I'm not blaming HTC for the fact I won't send it back.
Also, it isn't just one case that have been sent back in much worse conditions, and I never refered to any one case as an example, as these examples of HTC are all over the internet.
AND AS I SAID BEFORE ALL DEVICES ARE BOUND TO HAVE FAULTS, ITS HOW YOU DEAL WITH THE FAULTS!! AND HTC DONT DEAL WITH THEM WELL !
the devices have come back far-worse than when they were first sent
Click to expand...
Click to collapse
That's exactly what happened to me.
When i first bought my One X i thought i had a faultless device but after a month or two i realized that it had a faulty pixel, so i went ahead and sent it to repair and guess how it came back?
Faults before sending the device:
1) Faulty pixel
2) Screen flex/ripple when applying slight pressure on the edges of the screen
Faults after sending the device:
1) Screen flex/ripple when applying slight pressure on any place on the screen
2) Recent apps button doesn't light up while the others do (Back and Home)
3) The device makes a crackling sound as if the screen didn't fit into the device correctly
4) The wifi fault
So basically they ruined it instead of fixing it. I've sent it back to repair hopefully they'll fix it this time.
kryptoner said:
When I have some issue with something, I feel everyone has those issues with that thing, and i start calling that thing as defective, human nature! My phone is not having a single defect, no, HTC won my trust in them with this device
Click to expand...
Click to collapse
Same here - although I had issue at start with the tilt sensor failing, but got it swapped straight away via my carrier (O2 UK), and have had no problems with the new one since.
I had problems with my old Samsung Galaxy S when I first had that (think it was the third one I had that didn't bring a new issue), so there will always be a risk of teething problems with first batches.
All in all, been very happy with it, even more so than my old Galaxy S in that I don't feel the need to root this one to change the Rom to fix failings with the device!
lolhard123 said:
That's exactly what happened to me.
When i first bought my One X i thought i had a faultless device but after a month or two i realized that it had a faulty pixel, so i went ahead and sent it to repair and guess how it came back?
Faults before sending the device:
1) Faulty pixel
2) Screen flex/ripple when applying slight pressure on the edges of the screen
Faults after sending the device:
1) Screen flex/ripple when applying slight pressure on any place on the screen
2) Recent apps button doesn't light up while the others do (Back and Home)
3) The device makes a crackling sound as if the screen didn't fit into the device correctly
4) The wifi fault
So basically they ruined it instead of fixing it. I've sent it back to repair hopefully they'll fix it this time.
Click to expand...
Click to collapse
That is exactly my point, which is exactly why I don't want to send HTC my device, as the only fault is the WiFi and to be honest I can live with that, but to send it to your company for a fix, and recieve a worse device back is un-acceptable, and to recieve a "re-furbished phone" is again unacceptable.
Steve_God said:
Same here - although I had issue at start with the tilt sensor failing, but got it swapped straight away via my carrier (O2 UK), and have had no problems with the new one since.
I had problems with my old Samsung Galaxy S when I first had that (think it was the third one I had that didn't bring a new issue), so there will always be a risk of teething problems with first batches.
All in all, been very happy with it, even more so than my old Galaxy S in that I don't feel the need to root this one to change the Rom to fix failings with the device!
Click to expand...
Click to collapse
That is nothing to do with HTC though, you took it back to your carrier, who sorted to issue for you, so HTC caused your issue, but HTC had no involvement fixing it!
Also I forgot to mention that the repair center refuses to acknowledge the screen flex as a "flaw" and they claim that it's present on all One X's although this video proves otherwise youtube.com/watch?v=MiTUIBOSVTU
the title of your thread is misleading
To be fair its the repair centers contracted out by htc that are letting everyone down. If htc actually repaired the phones themselves then it might be better.
They do need to sort out those repair centers who are returning them unrepaired etc
Sent from my HTC One X using xda app-developers app
Mate, you're in the UK and you're with Voda. What's your problem? Is the phone from Voda? If it is I'm pretty sure they'll sort it, their retentions and support are epic. If its not, where's it from? You're covered by your standard 12 month warranty and if you're still not sure you're also protected under the Sale of Goods Act 1979 which superceeds any terms in a manufactures warranty AND lasts an additional FIVE YEARS!!
Really, I expected better from a senior forum member. Throwing your toys out of the pram is no way to set an example to newcomers and personally I'm sick of all these "Blah blah blah HTC are a bunch of hopeless c*nts." threads. If you're that upset, sell the thing, buy a Samsung and f*ck off!
---------- Post added at 07:12 PM ---------- Previous post was at 07:09 PM ----------
Ooops...got a bit carried away there somewhat. Lol
Sent from my HTC One X using XDA Premium HD app
My hox is perfect, though I bought it in May.
I had much more troubles with atrix 4G and desire.
So for now I'll stick with hox and my next phone will be probably htc, though I pay no attention to brand, i just choose the best
Sent from my HTC One X using xda app-developers app
I've only ever dealt.with HTC customer service once. Best experience from any company. Ever.
Sent from my HTC One X using xda app-developers app
Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.
DomCowell said:
Hello,
So I have the wifi issue where the signal is pathetic, and is unfortunately barely usable nowadays. Having contacted HTC (and quoting their own admission that it is a hardware fault), I have been told that due to the phone being rooted it is out of warranty, and to have it fixed I will have to pay to get it "back in warranty" (so they want a bit more money).
Just wanted to know if anyone else has had this response, and if they went ahead with it what sort of fee they were charged?
Thanks.
Click to expand...
Click to collapse
I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...
desmond1303 said:
I think it's time to move on mate...
Not that that is a reason to separate with the phone, but if that issue makes the phone unusable for you, i don't think it's worth repairing, since you can still sell it, as it is not a major fault and get something like the HTC ONE IF you liked the HOX.
You can even get S-OFF on it...
I have a HOX too and am thinking of switching to the ONE.
That is the standard response for bootloader unlocked devices so you are not alone...
If you don't have the money to upgrade and like your HOX then go ahead and get it fixed.
If it's really a hardware problem there is nothing you can do yourself.
You could try to install a custom rom and see whether it's really a hardware of a software problem...
Click to expand...
Click to collapse
Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!
DomCowell said:
Thanks for the response
I really wish I could move on! The contract is 24 month (ie. next April), however even if it wasn't I am going travelling in December, meaning it unfortunately wouldn't make financial sense to purchase a new device (which I would definitely do otherwise!) Certainly I have the money to upgrade, but by the time I am home there will probably be another flagship (with talk of the HTC M8+ or something :L).
Definitely not a software issue, I definitely enjoy custom ROMs! My One X ROMs of choice have been CyanogenMOD and Viper X. Just a shame companies refuse to repair Android phones due to them being rooted - particularly when they have previously admitted it is their problem!
Click to expand...
Click to collapse
The odds are good you have the regularly reported antenna issue that means the pins on the motherboard are not making proper contact with the antenna.
There is PLENTY you can do to sort this yourself, but it does involve opening your phone.
There is an absolute TON of video guides on doing this on YouTube. Check it out and decide if you want to go that route.
Look for one that DOES NOT involve soldering any wires. You just use a couple of small bits of tin foil and your signal should be fixed right up.