Related
Earlier, I was attempting to transfer some files from my laptop via USB, but as soon as I plugged in the USB cord, my zenfone (ZE551 variant) just died, despite being at 70% charged. However, I can't seem to get it to turn on, nor does it charge. I don't get the blinking orange led light when the battery is drained. Any advice on what I could do
to try turn it on before I contact Asus?
P.S. My phone is not rooted & bootloader locked.
Sent from my Moto G using Tapatalk
This is really worrying now, I've seen a few threads now of people describing similar circumstances were the phone dies,,,
Might sell my zenfone2 while it still working and I can get money for it
had the same happen to me, no charging and phone wouldn't turn on. you need to disconnect and reconnect the battery. all you need is a Phillips screwdriver. be careful since the plastic cover is glued with double sides tape
Sent from my ASUS_Z008D using Tapatalk
Is there a longer thread around here or even on the Asus forum on this subject? If so, I haven't been able to find it.
There's much commentary on it here, but I sure would like to know what the root cause is. Obviously, it must be rare or it would have been fixed already.
https://www.reddit.com/r/zenfone2/comments/3m3d0y/phone_went_dead_when_plugging_into_computer
My sister bought a Zenfone 2 Laser for almost a month now, she was just using it regularly then suddenly the system won't boot but can still enter recovery mode, from there I manage to fix it via adb sideload.
Please try long pressing power button for at least one minute without charger connected. Then connect charger, check if power LED indicator is on and let charge. Then try powering up by long pressing and holding power button. Sometimes re-seating the battery can help resolve this type of issue however for this model the battery is non-removable and will void the warranty if warranty seal is broken. If you have tried other cables and/or chargers and unable to power on it may require warranty service. If you have any questions or concerns please feel free to contact me direct at [email protected]
Sincerely,
ASUS_USA
Mine just did this too, same deal, fully charged, plugged into laptop and boom. Dead as a brick. Pretty pissed. Waste of $300. Will never ever purchase an asus phone again.
@Asus_USA, what issue are you responding to? The general thread or SenpaiCham's, which seems to be a different one than this thread is about (see the Reddit link for more commentary)?
Why is this an issue six months in?
Hello!
Well, I had the really bad luck of a very bad hard brick... my xperia was on low battery (around 15%) the last time that I use it, then around 20min later I got it and try to check, but screen didn't turn on, and the Led was blinking White color, since I deal in the past with this issues (around 3 or 4 times), I connect the usb cable to power adapter and simply did the reset button under sim flap, and my phone made the normal 3 vibrations, so, I hope that everything was fine, however, after that, I simply try turn on it, but never happen, No led of charge, no more vibrations and no power on, no signal of operation at all... so, I test remove and reconnect the usb cable and nothing, so, I try make another sim flap reset button test, but at this time and until now, no more 3 vibrations response and nothing else... and now, after reading some many posts, and try everything suggested in other posts about I really sad and hope for some help or feedback, if somebody may help...
By now I tested on my windows 7 notebook, and at first the phone was not recognized by drivers however it shows the bad message QHUSB_BULK error usb device, in later attempts, I made after some buttons tests looking for some response I got the phone change the messague, at the moment of connect it with usb cable to my pc, it was recognized as SEMC Flash Device... In both cases windows didnt allow or recognized for a proper driver installation....
But after other attempts, I lost the SEMC Flash Device status, and by now not remember what I did to get this mode or if it may be of some help...
By now I am really worry, since I got my phone from Hong Kong, and it came and worked fine until today, but in my country there is no service for this model since it not still on sale at official dealers/ carriers, and I believe that I don't have warranty service (since is an international purchase and not on local dealer) and also because I Unlock Bootloader for getting root and Sony records that information for warranty purposes (since I unlocked BL, I installed TWRP then I installed the romAUR custom rom and I upgraded it to 1.25 version with last kernel available from the same rom thread but thas was a month ago and phone worked fine after all custom rom installation)...
By now, I would like to ask if may be possible please, some guidance and help...
1) I was made attempts by the last 6 hours after brick without luck, and I wonder and suppose that the battery may be very low, but since I don't get any charging led, I wonder if by left It connected to the original sony charger with original sony cable (almost new and working both, and also tested both with other cell), my bricked phone may still get some charge on the battery.... somebody konws if possible to charge an xperia bricked?... I wonder/hope about that, if may be a charged battery may help in got the 3 vibes reset again that I hope may fix the issue and return my phone to boot...
2) Since seems that i don't have chance to get repair service on warranty since I unlocked my phone (and in my country the cost service for such model could easily be so high as almost a new phone), and also low chance for a warranty replacement from seller, I wonder about take the chance of open it and try to remove battery connector at a last resort since , I may suppose that this may allow for clear internal electrical charged registers of system and may allow me for a reset, but I wonder if the white flap sim buttons really did the same, that is simply open the battery connections, but, I doubt about that, since in this procedure the cel made 3 vibes and the energy for the vibes need to come form a connected battery...
3) May somebody with more luck, knowledge and experience, may suggest or share some help or advice about this issue...
I am a long time cell phone fan and long time in the issues of unlocking and installing custom roms, but until today, and after I survived many other phones bricks, my highest and loved phone of all my time, is bricked in a way that I am start to desperate, since I almost no clue by now about what could I try looking for a fix....
So, thanks in advance and if some body may help, I would be very grateful....
Is there really a reset button under the sim flap? Maybe you damaged the internals when trying this..
slayerz said:
Is there really a reset button under the sim flap? Maybe you damaged the internals when trying this..
Click to expand...
Click to collapse
Yes, I've used it many times it's highly unlikely to damage it from that. Unless you press it harder than a gentle touch.
Sent from my E6653 using Tapatalk
Yes, there it is, well, by now I am collecting more info and try about fully discharge my phone in order to get a RED permanent charging Led light (for future reference, seems that a Pulsing RED charging led means NO detection of battery...), by no today at morning I put my phone on charger and it only warn a little, and according with some info, the best chance by now is to plug it for a long time (other models of xperia reports around wait 24+ hours for get a RED permanent light...)
By now, I already purchased a set of adhesive gaskets, in preparation to open my phone (I did in the past and have some skills for doing it, but not that I really like to do over a so new and expensive phone... ), since by now, if I fail in got a RED permanent charging light, seems that the next step is to open back cover a remove battery connector, plug in usb cable connected to wall charger and then after 3 minutes wait, reconnect battery connector with the usb cable still attached, this would reset a really brick phone, and suppose tho reset the charging process of xperias...
By now, and in case of help other people that may need it now or in future, the guide that I am following advice is this:
[GUIDE] Recover 2012 and newer XPERIAs from SOFT-brick
http://forum.xda-developers.com/showthread.php?t=1849170
The info in the page seems with lots of sense, and the charging process description seems very similar at I would believe could be used in my previously Z2 and my now in comma, Z5P.... But by now, I need to get a RED light in order to try to unbrick without need to open back cover glass....
Any info, advice, comments or better, experience share, would be very gratefull...
Best regards...
Did you ever solve the problem? My Z5 died and wont turn on. Flashing lights when the usb is plugged in. Tried unplugging the battery and charging for hours
you have no fastboot ( vol+ blue led ) and no flashmode ( vol- green led )?
No, only a flashing red light when plugged in. The phone dos not react to any buttons.
Sony Xperia Companion does not recognize the phone.
"lsusb" in linux shows nothing when i plug the phone in.
xaser66 said:
Hello!
Well, I had the really bad luck of a very bad hard brick... my xperia was on low battery (around 15%) the last time that I use it, then around 20min later I got it and try to check, but screen didn't turn on, and the Led was blinking White color, since I deal in the past with this issues (around 3 or 4 times), I connect the usb cable to power adapter and simply did the reset button under sim flap, and my phone made the normal 3 vibrations, so, I hope that everything was fine, however, after that, I simply try turn on it, but never happen, No led of charge, no more vibrations and no power on, no signal of operation at all... so, I test remove and reconnect the usb cable and nothing, so, I try make another sim flap reset button test, but at this time and until now, no more 3 vibrations response and nothing else... and now, after reading some many posts, and try everything suggested in other posts about I really sad and hope for some help or feedback, if somebody may help...
By now I tested on my windows 7 notebook, and at first the phone was not recognized by drivers however it shows the bad message QHUSB_BULK error usb device, in later attempts, I made after some buttons tests looking for some response I got the phone change the messague, at the moment of connect it with usb cable to my pc, it was recognized as SEMC Flash Device... In both cases windows didnt allow or recognized for a proper driver installation....
But after other attempts, I lost the SEMC Flash Device status, and by now not remember what I did to get this mode or if it may be of some help...
By now I am really worry, since I got my phone from Hong Kong, and it came and worked fine until today, but in my country there is no service for this model since it not still on sale at official dealers/ carriers, and I believe that I don't have warranty service (since is an international purchase and not on local dealer) and also because I Unlock Bootloader for getting root and Sony records that information for warranty purposes (since I unlocked BL, I installed TWRP then I installed the romAUR custom rom and I upgraded it to 1.25 version with last kernel available from the same rom thread but thas was a month ago and phone worked fine after all custom rom installation)...
By now, I would like to ask if may be possible please, some guidance and help...
1) I was made attempts by the last 6 hours after brick without luck, and I wonder and suppose that the battery may be very low, but since I don't get any charging led, I wonder if by left It connected to the original sony charger with original sony cable (almost new and working both, and also tested both with other cell), my bricked phone may still get some charge on the battery.... somebody konws if possible to charge an xperia bricked?... I wonder/hope about that, if may be a charged battery may help in got the 3 vibes reset again that I hope may fix the issue and return my phone to boot...
2) Since seems that i don't have chance to get repair service on warranty since I unlocked my phone (and in my country the cost service for such model could easily be so high as almost a new phone), and also low chance for a warranty replacement from seller, I wonder about take the chance of open it and try to remove battery connector at a last resort since , I may suppose that this may allow for clear internal electrical charged registers of system and may allow me for a reset, but I wonder if the white flap sim buttons really did the same, that is simply open the battery connections, but, I doubt about that, since in this procedure the cel made 3 vibes and the energy for the vibes need to come form a connected battery...
3) May somebody with more luck, knowledge and experience, may suggest or share some help or advice about this issue...
I am a long time cell phone fan and long time in the issues of unlocking and installing custom roms, but until today, and after I survived many other phones bricks, my highest and loved phone of all my time, is bricked in a way that I am start to desperate, since I almost no clue by now about what could I try looking for a fix....
So, thanks in advance and if some body may help, I would be very grateful....
Click to expand...
Click to collapse
I know you probably have but did you try holding volume up and power to force reset it?
You say you couldn't get a proper installation of hardware, so the computer can see the device? Is it showing an exclamation point next to the device driver?
---------- Post added at 04:27 PM ---------- Previous post was at 04:15 PM ----------
I know you probably have but did you try holding volume up and power to force reset it?
You say you couldn't get a proper installation of hardware, so the computer can see the device? Is it showing an exclamation point next to the device driver?
Edit: Go to device manager and right click phone and do update drivers.
Click browse for update yourself and direct it to WINDOWS/INF folder and check "include subfolders".
Then click where it says "let me pick from a list of device drivers on my computer"
Then click Android phone from the list and click MTP USB driver and click OK for install.
Your phone should be installed correctly.
Then try fastboot etc.
So yesterday I was trying to make a phone call and the phone went dead. I tried turning it back on but to no avail. When connected to a charger, it just shows the battery for a while and then it disappears and reboots to showing it again only to reboot itself again. Needless to say, I am stuck with a bricked phone. I managed to get it up and running by flashing the stock rom but after update to Android 7.0 the problem came back after like 10 hours. Now I can't even get into bootloader without the phone being connected to a charger, which is a problem because I can't flash anything through charger obviously. Connecting the phone through USB does not work, the phone stays dead like it is out of juice. With that being said I think it might be a faulty bootloader. The power button is fine, so I think we can count this option out. Any other ideas? I am considering taking the phone to the shop where I bought it as it is still under warranty but because it is not Google they might refuse to replace it with a new one or repair it. Is there anything I can do?
EDIT: I sent it to LG.
kubatbg said:
So yesterday I was trying to make a phone call and the phone went dead. I tried turning it back on but to no avail. When connected to a charger, it just shows the battery for a while and then it disappears and reboots to showing it again only to reboot itself again. Needless to say, I am stuck with a bricked phone. I managed to get it up and running by flashing the stock rom but after update to Android 7.0 the problem came back after like 10 hours. Now I can't even get into bootloader without the phone being connected to a charger, which is a problem because I can't flash anything through charger obviously. Connecting the phone through USB does not work, the phone stays dead like it is out of juice. With that being said I think it might be a faulty bootloader. The power button is fine, so I think we can count this option out. Any other ideas? I am considering taking the phone to the shop where I bought it as it is still under warranty but because it is not Google they might refuse to replace it with a new one or repair it. Is there anything I can do?
EDIT: I sent it to LG.
Click to expand...
Click to collapse
I had the same issue just a few weeks ago, did you ever get it back? How long did it take? Was covered under warranty?
Thanks - Ed
Hello!
First of all - yes, I am completely aware that there are MANY similar threads, I've spent almost 3 hours now finding solution, no luck. I hope some good soul out there will be able to shed some light on my case So here it is:
Today, I was caught in a bad moment with low battery, and the phone discharged completely and turned off. I've connected it to the charger just about 5 mins later max, but the blinking LED of death got me there I have it on a charger for about 4-5 hours now (original HTC charger, of course tried both, the wall and the usb), the LED is still blinking, phone is cold (it's getting quite hot when it's charging normally), no reaction whatsoever, can't even enter any fastboot or recovery or anything. I've tried every possible combinations I have found, vol+ & power, vol- & power, both volumes & power, long, short, nothing helps. Now what's different than any other threads out there? The phone was NEVER rooted, I didn't unlock bootloader, flash, nothing. It was as stock as it could be since I had motherboard replaced (2 years ago, on warranty in HTC service). Now the warranty has ended, so I'm really hesitating to send it there, as it's propably gonna end up with new motherboard again, no matter what the problem really is (I live in Poland, and that's just a common "fix" no matter what the problem is). Current motherboard is the one with CID B25 (the one that never got any update, so it's stuck on Kitkat for 2 years now). Everything was working completely fine just a few hours ago, nothing indicated any battery problems, it just discharged, and now I can't get it to work.
Does anyone have any helpful ideas?
Thanks in advance
@edit
Forgot to add it's a single sim version, model OPFJ400 D820n
Hello Scar9,
I had the same problem. To fix it, I had to charge my phone for 30 minutes. After that, I remove the back cover (to access to the battery). I connected the phone to my PC and I disconnected the battery. I wait any seconds (maybe 10 seconds) and I reconnected my battery (still the phone connected). The screen display a law charge of my battery (around 5 percents) but I can start my phone. After that I fully charged it and all seems OK !
I hope that can help you.
Regards.
Scar9 said:
Hello!
First of all - yes, I am completely aware that there are MANY similar threads, I've spent almost 3 hours now finding solution, no luck. I hope some good soul out there will be able to shed some light on my case So here it is:
Today, I was caught in a bad moment with low battery, and the phone discharged completely and turned off. I've connected it to the charger just about 5 mins later max, but the blinking LED of death got me there I have it on a charger for about 4-5 hours now (original HTC charger, of course tried both, the wall and the usb), the LED is still blinking, phone is cold (it's getting quite hot when it's charging normally), no reaction whatsoever, can't even enter any fastboot or recovery or anything. I've tried every possible combinations I have found, vol+ & power, vol- & power, both volumes & power, long, short, nothing helps. Now what's different than any other threads out there? The phone was NEVER rooted, I didn't unlock bootloader, flash, nothing. It was as stock as it could be since I had motherboard replaced (2 years ago, on warranty in HTC service). Now the warranty has ended, so I'm really hesitating to send it there, as it's propably gonna end up with new motherboard again, no matter what the problem really is (I live in Poland, and that's just a common "fix" no matter what the problem is). Current motherboard is the one with CID B25 (the one that never got any update, so it's stuck on Kitkat for 2 years now). Everything was working completely fine just a few hours ago, nothing indicated any battery problems, it just discharged, and now I can't get it to work.
Does anyone have any helpful ideas?
Thanks in advance
@edit
Forgot to add it's a single sim version, model OPFJ400 D820n
Click to expand...
Click to collapse
Have you got any solution for this problem.
I too have same problem..
Hi everyone,
I'm trying to revive an HTC Desire 820 (dual-SIM model) that I have. There were several hardware issues with the phone - main one being the battery _completely_ blown and bulged out! So, I replaced the battery, along with the complete battery charging board, and the complete LCD display (which was also gone!)
Now, the issue I'm facing is, even after replacing 3 of the major parts with new ones, the handset is just not coming back to life! The red/orange LED on the front just keeps blinking (indicating that the mainboard is still working) but the phone simply does not respond to any combination of buttons, or even when I connect it to my laptop!
My core question is: Do I really need to have the _original_ HTC charger and USB charging cable (both of which I don't have) to get this thing up again?
If I can get some help and some clues as to what exactly is wrong here, I'll be really, really, REALLY thankful to you...!!!
Thanks a ton in advance!
Hello,
a few months ago I received Android 10 via OTA. As I usually do, I've first charged the battery and then I've installed it.
As soon as I restarted I got a blue screen, then it worked well. But when I finished at work I opened Spotify and got again that blue screen, but this time it was stuck on it. I restarted and tried again but still got the same problem a few minutes later, so I turn it off.
When I arrived home I tried to turn it on but it didn't work anymore, I charged the battery but still no sign..I could just access only once to fastboot and nothing else anymore. If I connect it to the charger the battery becomes warm, but if I connect it to my laptop it won't be detected.
Any idea on how to unbrick it?
On my old Zenfone 2 I once got the same problem (couldn't turn it on) so I opened it, disconnected and reconnected the battery cable and it solved it. But, before trying the same on this Zenfone 5Z, I wanna find other solutions coz it's still on warranty until November
I believe it is not a software problem but a hardware one, possibly broken BGA solder joints. Claim warranty and get the motherboard replaced.