Hello,
a few months ago I received Android 10 via OTA. As I usually do, I've first charged the battery and then I've installed it.
As soon as I restarted I got a blue screen, then it worked well. But when I finished at work I opened Spotify and got again that blue screen, but this time it was stuck on it. I restarted and tried again but still got the same problem a few minutes later, so I turn it off.
When I arrived home I tried to turn it on but it didn't work anymore, I charged the battery but still no sign..I could just access only once to fastboot and nothing else anymore. If I connect it to the charger the battery becomes warm, but if I connect it to my laptop it won't be detected.
Any idea on how to unbrick it?
On my old Zenfone 2 I once got the same problem (couldn't turn it on) so I opened it, disconnected and reconnected the battery cable and it solved it. But, before trying the same on this Zenfone 5Z, I wanna find other solutions coz it's still on warranty until November
I believe it is not a software problem but a hardware one, possibly broken BGA solder joints. Claim warranty and get the motherboard replaced.
Related
Hi everyone,
my phone simply won't turn on anymore. It was still working fine yesterday and before I went to sleep I plugged it in the original AC charger like everyday (the phone was on ~50% battery and still working after I plugged it in). But when I tried to wake up to phone in the morning nothing happened. I disconnected the charger and tried to turn on the phone again but still nothing. Then I tried connecting it to my computer but that did not work either. The phone does not show any signs that it is "alive".
I checked the charger and usb port of the phone if their is any visible hardware damage but there wasn't. The phone is only 3 weeks old and was working fine until yesterday. It was running on MDB08M and the bootloader was unlocked so I do not know if I can send it back on warranty.
Anyone here who got the same problem and found a solution?
(sorry for my bad english)
I would try connecting it to the PC and check device manager for any signs of life.
I had a similar problem, the charger died but luckily I had a spare charger
Sent from my Nexus 5X using Tapatalk
I have tried connecting it to my computer but there is no sign of life.
I guess there is no other choice than sending it back to google with the bootloader unlocked ...
My phone has died almost the same. It started to reboot itself like almost everytime ((( and same with unlocked bootloader.... I had mine for 2 weeks. Now I wonder if its common issue with N5X... Did you send your to repair???
This just occurred on my phone. Working just fine with 80% battery. Started GMaps to get some directions. Hung for a couple of seconds then just turned off. Won't respond to button pushes and won't go into recovery mode either. It's like the phone is dead dead.
All these threads about 5xs dying. I guess I better really start saving for a op3t. ? I've had mine a year and it's been fine but from what I've gathered from reading, someone said that's when they usually bite it is a year+... ?
Sent from my Nexus 5X using XDA-Developers Legacy app
Not sure if it has anything to do with it or not but I never leave mine plugged in all night. I zap it an hour and roll out... Always scared it would melt for some reason..lol
So yesterday I was trying to make a phone call and the phone went dead. I tried turning it back on but to no avail. When connected to a charger, it just shows the battery for a while and then it disappears and reboots to showing it again only to reboot itself again. Needless to say, I am stuck with a bricked phone. I managed to get it up and running by flashing the stock rom but after update to Android 7.0 the problem came back after like 10 hours. Now I can't even get into bootloader without the phone being connected to a charger, which is a problem because I can't flash anything through charger obviously. Connecting the phone through USB does not work, the phone stays dead like it is out of juice. With that being said I think it might be a faulty bootloader. The power button is fine, so I think we can count this option out. Any other ideas? I am considering taking the phone to the shop where I bought it as it is still under warranty but because it is not Google they might refuse to replace it with a new one or repair it. Is there anything I can do?
EDIT: I sent it to LG.
kubatbg said:
So yesterday I was trying to make a phone call and the phone went dead. I tried turning it back on but to no avail. When connected to a charger, it just shows the battery for a while and then it disappears and reboots to showing it again only to reboot itself again. Needless to say, I am stuck with a bricked phone. I managed to get it up and running by flashing the stock rom but after update to Android 7.0 the problem came back after like 10 hours. Now I can't even get into bootloader without the phone being connected to a charger, which is a problem because I can't flash anything through charger obviously. Connecting the phone through USB does not work, the phone stays dead like it is out of juice. With that being said I think it might be a faulty bootloader. The power button is fine, so I think we can count this option out. Any other ideas? I am considering taking the phone to the shop where I bought it as it is still under warranty but because it is not Google they might refuse to replace it with a new one or repair it. Is there anything I can do?
EDIT: I sent it to LG.
Click to expand...
Click to collapse
I had the same issue just a few weeks ago, did you ever get it back? How long did it take? Was covered under warranty?
Thanks - Ed
My Nexus 5x (bought 6 months ago) turned off unexpectedly while I was using it.
I was reading an email, when the screen suddenly stopped updating. It was totally unresponsive, no video (unless that I was seeing before the freeze) and no sound. I didn't have a way to bring it back.
After some seconds the screen turned off. I tried to turn the phone on, but I wasn't lucky. It didn't react to power button, usb, power cable, volume buttons combos, nothing. No vibration or sound.
I thought the phone was still on, so I disassembled it, I removed the back cover and the things that prevent the battery to be removed. I didn't removed the battery, but I detached the small cable that connected the battery and the phone, and then I attached it again. I reassembled it.
Then, still no results.
Can someone please help me? I'm using an IPhone 4s now (which I bought for 15€), and I feel such an horrible person...
Try plugging it into the wall charger for about 30 minutes then use the 3-button combo to get into the bootloader. I thought my 5X died one time but it eventually responded to my attempts to turn it back on after a time.
Same issue here, its 99% dead, no vibration, no led light, nothing on screen....
It happen to me while flashing stock rom via fastboot, it rebooted once and droped dead on me.
I opened the phone and did the same thing with the battery, and.. the same , nothing.
It gets detected by my PC, but i cant use the LGUP tool to flash the tot file, LGUP says "model unknown"...
Trying now with QFIL, but i need to find all the needed files..
By the way, it gets auto-detected as Qualcomm HS-USB QDLoader 9008 on my PC, it charges(gets warm).. but no life out of it yet.
I charged it all the night, and the combo didn't work (I tried just 10 minutes ago)...
I'll try using that tools, but I think it won't be recognized at all. Mine doesn't become hot when I charge it...
On which android version are you guys?
7.0.1 stable, I think
i was on 7.0.0 (NBD90W, Oct 2016)
Same thing happened to me. I am going to try sideloading an earlier OTA update through ADB. I will let you know the outcome.
I sent the device to the LG support, hopefully I'll have it back in janurary
Im going to send it for repair too, i have lost my receipt for it, but i got a copy, and now can ask a repair
same here.
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
sanmore said:
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
Click to expand...
Click to collapse
https://forum.xda-developers.com/zenfone2/help/thead-bricked-phone-updating-to-mm-tips-t3452785
Thank you for Ur reply! I'm off to other city....will definitely try this method and revert.
sanmore said:
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
Click to expand...
Click to collapse
Let me know hoe it goes, because Im having the exact issue. I tried the steps from sukhwant717, but getting stopped at the step when it goes to the OS. Will keep my phone to charge for a few hours. I observe, that there is no heating up (battery), but will keep it for charging anyways.
Cheers
hellbraker said:
Let me know hoe it goes, because Im having the exact issue. I tried the steps from sukhwant717, but getting stopped at the step when it goes to the OS. Will keep my phone to charge for a few hours. I observe, that there is no heating up (battery), but will keep it for charging anyways.
Cheers
Click to expand...
Click to collapse
I tried n times...its vibrating and stopping at connecting os....
i dont wanna get it repaired from service center .....looking foraward for NOKIA 6 .
I got mine fixed by changing the battery. Bought a new one from AliExpress.
sukhwant717 said:
https://forum.xda-developers.com/zenfone2/help/thead-bricked-phone-updating-to-mm-tips-t3452785
Click to expand...
Click to collapse
Thanks man....I did actually fix the phone...your awesome.....
It went something like this...
First phone refused to turn on....no charging light notification..it keeps vibrating.
Even @sukhwant717 method stopped at "os" thing.
After exhausting all option taken to a local service person who did something and told phones dead.
After coming home I have checked He RIPPED /SNAPPED ANTENNA cable.
I didn't bother much as phone was prononced dead!
After 30 to 40 days was casually reading @sukhwant717 thread and thought of trying again. I coonected charger and SUDDENLY I SAW ASUS BOOT SCREEN and phone was showing BATTERY WITH QUESTION MARK. I let it charge for sometime suddenly bootloader screen appeared but was not entering into recovery.(perhaps damaged bootloader , recovery).
Then I followed sukhwant717 method flashed bootloader and RAW image using ADB.
and phone RESURRECTED but with very low siganl.
It's due to RIPPED antenna cable.
And was getting good reception on 2nd SIM (perhaps uses different antenna/cable)
So I decided to order new Antenna Flex Cable but it's not available in India. So I went to ASUS SERVICE CENTER (near Brandfactory) in Hyderabad
and asked them the cost of Flex Cable, they said they won't sell spares...I have to RMA.
So I did and after two days I have received a call from them that "ITS FAULTY MOTHERBOARD" and will cost 11000 INR (USD 170, seriously ASUS),I said I rather want my phone in previous condition. I even told them to fix antenna cable ...I will manage.
They said their "TESTING SOFTWARE " failing device test even after connecting antenna cable.so they can't sell a part for a TEST FAILED device.
I told them it's because I had unlocked bootloader..the test is failing.they didn't have a clue abt bootloader unlcoking.
So again went to local market for the cable found A cable (though lil longer) and got it fixed for about 300INR ($5).
and got back the reception and typing with LTE connection on ZF2.
Thanks again @sukhwant717 ...
My observations: the issue could be due to
1) it's battery related issue (completely drained bir failed battery)
2) damaged bootloader
The people who have similar problem should leave the phone uncharged for 30 to 40 days even more and connect the charger and see if u see battery with ? Mark.
Or if new battery is available change battery and check....
sanmore said:
Thanks man....I did actually fix the phone...your awesome.....
It went something like this...
First phone refused to turn on....no charging light notification..it keeps vibrating.
Even @sukhwant717 method stopped at "os" thing.
After exhausting all option taken to a local service person who did something and told phones dead.
After coming home I have checked He RIPPED /SNAPPED ANTENNA cable.
I didn't bother much as phone was prononced dead!
After 30 to 40 days was casually reading @sukhwant717 thread and thought of trying again. I coonected charger and SUDDENLY I SAW ASUS BOOT SCREEN and phone was showing BATTERY WITH QUESTION MARK. I let it charge for sometime suddenly bootloader screen appeared but was not entering into recovery.(perhaps damaged bootloader , recovery).
Then I followed sukhwant717 method flashed bootloader and RAW image using ADB.
and phone RESURRECTED but with very low siganl.
It's due to RIPPED antenna cable.
And was getting good reception on 2nd SIM (perhaps uses different antenna/cable)
So I decided to order new Antenna Flex Cable but it's not available in India. So I went to ASUS SERVICE CENTER (near Brandfactory) in Hyderabad
and asked them the cost of Flex Cable, they said they won't sell spares...I have to RMA.
So I did and after two days I have received a call from them that "ITS FAULTY MOTHERBOARD" and will cost 11000 INR (USD 170, seriously ASUS),I said I rather want my phone in previous condition. I even told them to fix antenna cable ...I will manage.
They said their "TESTING SOFTWARE " failing device test even after connecting antenna cable.so they can't sell a part for a TEST FAILED device.
I told them it's because I had unlocked bootloader..the test is failing.they didn't have a clue abt bootloader unlcoking.
So again went to local market for the cable found A cable (though lil longer) and got it fixed for about 300INR ($5).
and got back the reception and typing with LTE connection on ZF2.
Thanks again @sukhwant717 ...
My observations: the issue could be due to
1) it's battery related issue (completely drained bir failed battery)
2) damaged bootloader
The people who have similar problem should leave the phone uncharged for 30 to 40 days even more and connect the charger and see if u see battery with ? Mark.
Or if new battery is available change battery and check....
Click to expand...
Click to collapse
if you need antenna cable i can send you. but before that. send me pics of motherboard where antenna connector sits. don't ever believe local and service center guys. they are dumb enough to ruin things.
sukhwant717 said:
if you need antenna cable i can send you. but before that. send me pics of motherboard where antenna connector sits. don't ever believe local and service center guys. they are dumb enough to ruin things.
Click to expand...
Click to collapse
I bought a cable from a shop (lil longer than ZF2 cable). and got it fixed. Thanks again.
sanmore said:
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
Click to expand...
Click to collapse
I had a similar problem, phone suddenly powered itself off and started vibrating. With the phone off and connecting the charger it started to charge, but after a while it started vibrating and overheating. I did a factory reset but the problem persisted. I flashed the raw firmware and it behaved properly for a while, but a few days ago the phone died. It does not turn on, does not charge, screen never turns on, no notification light, no vibration. But if connected to the charger it gets hot.
Left the mobile alone and tried to plug in after 35 days, IT WORKED. At first nothing happened but left it in charge for few hours. Later the mobile came back to life when I tried to turn it on..... 3 days in and still working just like it used to.... will have to take care not to let the battery drain below 20%
I am having same issue .. did you get it resolved ? Any luck ?
hello i'm having the same problem
will this method ensure that my data won't be lost?
---------- Post added at 02:53 AM ---------- Previous post was at 02:41 AM ----------
AnimeshBajracharya said:
Left the mobile alone and tried to plug in after 35 days, IT WORKED. At first nothing happened but left it in charge for few hours. Later the mobile came back to life when I tried to turn it on..... 3 days in and still working just like it used to.... will have to take care not to let the battery drain below 20%
Click to expand...
Click to collapse
can you tell me a bit more? i've got the same problem, you didn't download any drivers and just left the phone alone?
TL;DR Zenfone dead with unlocked bootloader, should I fix it myself and renounce to fix other problems that the phone has or send to asus hoping that they won't charge for repair?
Hi, unfortunately my first post is for a problem with my zenfone, from a couple of days my zenfone is completely dead, it doesn't power up even if hold the power button for a minute and it doesn't show any charging light when I attach the usb cable, I've tried several cable and charger and even tried to leave the phone to charge over night but with no results.
Apparently I'm not the only one who had this problem:
https://forum.xda-developers.com/zenfone2/help/phone-completely-dead-t3405602
https://youtu.be/OjnOnAiXZig
As you can see from this links the solution will probably be to unmount the back panel and disconnect and reconnect the battery connector, that it's not a problem for me but by opening the phone I would definetively lose the warranty that I wanted to use to fix some other problems of the phone (screen that sometimes flickers and vibration that rarely doesn't work), I would have alredy sent the phone to repair in warranty but I've unlocked the bootloader and installed a custom rom some week ago.
There's any chance that asus will repair my phone in warranty even though the bootloader is unlocked since it's an hardware problem and not software problem?
Thanks for any advice.