Dear Members,
I have a troublemaker here. An LG G3 (Korean version). Though which one exact cannot be known because the device has been rooted (using TowelRoot most likely) and now running a software completely unfit for this device.
I am trying to unroot this phone using the LG PC Suite to take it back to stop. As much as I've researched online, it seems like the easiest and simplest way to go bone stock. P.S. I wasnt the one to root it in the first place, the guy who did, had very little idea what he was doing.
Problem No. 1: Phone stops responding when USB is plugged in (charger and laptop) - not an issue at the moment
Problem No. 2: The phone will not go into 'Download Mode', simply returns a black screen with few diagnosis options in Chinese. Got those translated and its completely irrelevant - will this be an issue?
Problem No. 3: Unable to use the LG Flash Tool because holding the Volume Up button while inserting USB simply restarts the phone - will this be an issue?
Problem No. 4: When i check my IMEI number online, it shows up as an HTC M8. But under 'Settings', 'About Phone' it says I'm using an LG D855 - does this mean the wrong ROM/Firmware has been installed?
Problem No. 5: The phone is not being detected by the PC Suite. In the computer, it shows up as a media device, but that's it. I've tried leaving the phone in MTP Mode for 10-20 seconds and pressing the MTP mode option again (many articles on the internet said it works) but all in vain. Of course anti-virus etc is disabled - this is my main issue at the moment.
I'm guessing if the phone is at least detected by the PC Suite, that will be be one major hurdle cleared. Any pointers? Does anyone know what I'm talking about or has faced the same issue? Help will be greatly appreciated.
Regards
What does it say under software build in system settings?
From your second screenshot it looks like its a clone
Sorry
The back panel (battery cover) should also say what model it is, as well as the sticker under the battery
itsbighead said:
What does it say under software build in system settings?
From your second screenshot it looks like its a clone
Sorry
Click to expand...
Click to collapse
So far a clone is the most reasonable explanation for this
BoredKender said:
The back panel (battery cover) should also say what model it is, as well as the sticker under the battery
Click to expand...
Click to collapse
The battery cover says LG D815, unfortunately there is no sticker under the battery :S
________________________________________________________________________________________________________
Having established that it's not a D855 (or G3 anyway), is there a workaround? Is there any other program besides LG PC Suite that can detect this phone and re-flash to stock ROM? Thank you for your help guys
Theres nothing you can do im afraid. You could try selling it to a unsuspecting second hand store but i wouldnt recommend it
They heavily edited systemui.apk to give it the LG G3 feel and you cant change it unless you know how to compile your own AOSP roms
I know that feeling, i got scammed 550 AUD for a iPhone that was running KitKat. I was so pissed off that i threw it in the bin
itsbighead said:
Theres nothing you can do im afraid. You could try selling it to a unsuspecting second hand store but i wouldnt recommend it
They heavily edited systemui.apk to give it the LG G3 feel and you cant change it unless you know how to compile your own AOSP roms
I know that feeling, i got scammed 550 AUD for a iPhone that was running KitKat. I was so pissed off that i threw it in the bin
Click to expand...
Click to collapse
You're absolutely right that there's nothing to be done. I wouldn't try selling it to anyone else myself. Bin is the right place
So I've had my T-Mobile G3 for less than a year. It will be a year on September 8th, and before I send it off to LG to see if they can do something about it, I want to try to fix it myself. I haven't rooted my phone or anything like that. My phone just, over time, started restarting on its own to the point that it just loops the LG logo (sometimes it manages to make it to the T-Mobile logo). I can only use my phone when its plugged in to the charger. Sometimes it will restart when its plugged into the computer but most of the time it works fine. I have tried factory resetting my phone and now its slightly worse as now the LG logo shows up and immediately shuts off to show it again and thus the cycle continues.
Could someone please help me with this problem? I'm sorry in advance if this is in the wrong place or has already been resolved. I'm new here.
CrimsonNyte said:
So I've had my T-Mobile G3 for less than a year. It will be a year on September 8th, and before I send it off to LG to see if they can do something about it, I want to try to fix it myself. I haven't rooted my phone or anything like that. My phone just, over time, started restarting on its own to the point that it just loops the LG logo (sometimes it manages to make it to the T-Mobile logo). I can only use my phone when its plugged in to the charger. Sometimes it will restart when its plugged into the computer but most of the time it works fine. I have tried factory resetting my phone and now its slightly worse as now the LG logo shows up and immediately shuts off to show it again and thus the cycle continues.
Could someone please help me with this problem? I'm sorry in advance if this is in the wrong place or has already been resolved. I'm new here.
Click to expand...
Click to collapse
Pull the battery from the device and wait 10 seconds. Then hold volume up and plug in the USB. If you see the firmware update screen get the lg flash tool and restore your device via kdz
Sent from my LG-D800 using Tapatalk
xmayhemreturnsx said:
Pull the battery from the device and wait 10 seconds. Then hold volume up and plug in the USB. If you see the firmware update screen get the lg flash tool and restore your device via kdz
Sent from my LG-D800 using Tapatalk
Click to expand...
Click to collapse
Where can I find these files?
I'm sorry for the late reply, there is a thread in the lg g3 general section that is named get back to stock. It bill have all the programs you need.
Sent from my LG-D800 using Tapatalk
xmayhemreturnsx said:
I'm sorry for the late reply, there is a thread in the lg g3 general section that is named get back to stock. It bill have all the programs you need.
Sent from my LG-D800 using Tapatalk
Click to expand...
Click to collapse
Could you link me to it, please?
CrimsonNyte said:
Could you link me to it, please?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2785089
Sent from my LG-D800 using Tapatalk
Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok
Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok
//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?
While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.
martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
Click to expand...
Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.
I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.
same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.
esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.
same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n
esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense
Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok
same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc
so this is not the smartest thing i have ever done, obviously. i guess i thought i understood or knew more then i did about this stuff but i am now seeing the harsh reality on how much i really dont know. ok so long story short i had no idea that usb debugging is hidden in android 4.4.2 and newer. not till like literally five minutes ago. a little over a week ago i was doing some reading and got interested in the xposed framework and that xprivacy app and it sounded really appealing so i wanted to try to install it on my gpad. which i have hooked up as a line on my verizon account. so i did some quick reading on how to root the device and came across something that ecouraged me to root it through the app king root. it was very fast and easy. boom rooted. that fast. any way i read through a bunch of forums on how to install the xposed framework on my tablet and was having trouble getting the supersu to update and had a few other things getting in my way. well long story short i tried to flash xposed and reboot and it then said
"fastboot mode started
udc start. i was like oh crap...had no idea what to do. as you can probably tell i am a rookie at all this...i am frustrated with myself cuz i dont really understand what i did or what happened. i do know after alot of reading and many hours ripping out my hair in front of this god forsaken screen that i have to have the usb debugging enabled on the device in order for it to be able to communicate with the computer via the command line, which i did not do or know to do because the damn thing is hidden. so usb debugging was not enabled before i installed kingroot and got myself in this mess. so i dont know if it is possible to fix it. *SIGH* i am a very determined person and i love technology and i am very eager to learn so normally i am unstoppable!!! if i dont know how ill figure it out. well not this time i guess. i have read every forum there is more then once and tried everything and nothing has worked. i can enter download mode and when i do my computer calls it an android modem. when its not in download mode it does not recognize it at all. and i can go to recovery mode too but i try to do safe boot mode and it just fast boot mode started udc start. i tried the lg update and repair tool and it downloaded something for a few hours finished and restartd another download then it stopped at 20% and counted down from 59 seconds to 0 and start back over at 59 seconds again over and over for several hours and nothing more happened after that. i have adroid studio the jdk7 and all the drivers installed. but like i said i am a rookie and i dont really understand the lingo. i have been cramming and i am about to go into panic mode. cuz i am running out of time to get this done. i think i have everything i need. except the know how. so if someone can please guide me on what i need to do to get this thing going again???? please i have until tomorrow night and then i have a week or more before ill have the means to work on this again. my brother who is in highschool is borrowing my computer for school and i am leaving my moms tomorrow night to go back home and wont have the means to keep trying to figure this out. plus this tablet has been my only form of communication becasue the G3 i have quit working when the screen cracked. any who please please i am desperate and the clock in ticking. thank you so much for everything i dont know what i would do without this website....ill be waiting : }
thanks
=ME:}
Update !!!!! I fixed it yea!!!!!
so i plugged in my friends tablet which is the same one as mine and manually installed the drivers from it to mine then ran the repair tool again and the moment i unplugged my friends tablet mine started repairing yea just wanted to let everyone know that i got it taken care of thanks all
Did xpose Xpose work? What "repair tool" did you use? This VK810 4G is finicky I doubt I Wil be brave enough to try......
Hi guys,
this is the second time that LG bricked my phone. I updated my g4 and now it won't boot up anymore. Installed was Android 6.0 and the last security patch was from 2016-08-01. Software version was V20h-EUR-xx. I already had the fun of having the famous bootloop and a screen burn in, so i basically got a new phone in early 2018. Mid 2018 i got the notification of a software update (it said something like stability update and was just 50 MB big) but I didn't have the time to back up my stuff properly so I delayed it till yesterday. Two days ago I was preparing myself for the upcoming android 11 devices, so I saved my photos etc and got most of the stuff out of my phone, then I did a backup through the onboard app (LG bridge won't recognize the phone most of the time and if it does it tries to save the backup temporarily on the phone, which didn't work because of low memory space(on a sidenote wth is the g4 doing with all the memory space anyway)) and saved it on the sd card. After that I updated the phone. A screen appeared with with software update process (1/2) and (2/2) and both completed succesfully. After the reboot it got stuck on the LG animation logo, this is a screen right after the "lg powered by android" screen, and it is stuck there since. I tried to get into recovery mode but was unable to do so.
So yes I have a backup, but afaik no user data gets saved in the app backup, am i correct? This is the reason why I haven't tried to hard reset yet. I thought maybe some bright minds in this forum know a way or solution to this problem.
I have read a little bit about LGUP and TWRP but i don't know if this will help. And i don't know which firmwire i need cause there is a bunch with H815.
What I'm asking is, is there a way to restore the phone without losing my data that is still on the phone?
sry for the long text, let me know if you need additional info
greetings Johnny
tl;dr: LG is producing garbage, please help
UPDATE 1
I was able to get into download mode.
Plug the USB Cable into the PC(not connected to the LG G4)
Have you PC Powered On and Logged in
Power Down the LG G4
Press and Hold the Volume Up Button on the LG G4
While Holding Volume Up, Plug the USB Cable into the LG G4
Continue Holding the Volume Up Button After You See ‘Download Mode’
Let Go of the Volume Up Button When You See the ‘Firmware Update’ Screen on the G4
Right now I'm trying to do the update via LG Bridge and the download mode.
Funnily the update is now 1,68 GB in size while on the phone the size was roughly 50MB iirc.
My free memory space is only about 4GB, so i hope this will suffice.
UPDATE 2
The installation was sucessful but only on my second try. The first time it failed at 81%, so I did it again as I was told via LG Bridge and followed the instruction steps. The second time it worked. After rebooting I got the screen that 80 apps are getting optimized. Took nearly 40 minutes. After that I got in and did a quick check if everthing was alright, saw that some apps weren't installed, so I restarted it and the rest got optimized. Power off again, sim and sd card plugged in and power on. Now everything seems alright and if I'm not mistaken battery life has improved.
So in the end it was a failed update caused by LG and fixed by LG Bridge.
BUT in the meantime I contacted LG customer support and it turns out customer support is on par with their update policy, non existent!
Talked to a guy who didn't understand what I wanted from him, so he gave me a number where I could call. Called there, turned out it's the company who repaired my phone when I had the bootloop and screen burn in. After asking them about technical support, they told me they don't do that, they only repair. I understood, so phoned LG again. The same guy picked up again (is he the only one there?), so I asked again. This time he googled my questions and told me he can't find on google what i'm asking. I thought he has to be kidding but he was serious. No blame to this guy though, he is first level support and obviously not qualified to answer such questions, so I asked if he could redirect me to someone who could answer my questions and help me. Therefore he let me wait in the line to call a colleague so he could tell him my problem and then told me the answer of his colleague. I wasn't satisfied so I insisted to talk to this colleague of him, he said it wasn't possible because of technical reasons, but he phoned his colleague and but both phones together so we could talk (wth haha). Needles to say I didn't understand anything and I was absolutely bewildered about what was going on and the state of the LG support. I tried to convince this guy the he was of no help to me so if I just could call this other guy or be called by him would really help me. Finally he understood and gave in. He wrote down my number and five minutes later the other guy called. Well he was of no help either. Couldn't really answer my questions but could at least explain two things of interest to me. I am still shocked of the state of the LG "support". Don't they have guys who know their products and their software?
Thankfully everthing is fine now and I definitely know that I won't buy an LG smartphone ever again.
(The camera and the screen were really nice though)
greetings Johnny