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Hi all, the very best noob is posting here
I was enjoying the last AuraxTSense rom (AuraxTSense_8.3_Official_OTA_2.2_FRF91_A2SD +...) installed on 29/01. The display is SLCD. The mobile is branded, so I created-and-used a gold card. Everything was perfect until this morning when I noticed that the display was black and there was no way to come up with an image, or text ... (it's almost black, actually I can see that lights just barely).
Since the installation of the rom was successful, I do not think that the phone is bricked, but It's a supposition. Or not?
As described on forums, I've installed the rom RUU_Bravo_Froyo_HTC_WWE_2.09.405.8_Radio_32.43.00.32U_5.09.00.20_release_140022_signed to try to recover the mobile: I can hear the sound, the cell vibrates, ... but no more as in the beginning.
Any ideas?
Thank you!
would you mind giving some additional info like does the LED turn on, if plugged in to a charger? Does it turn on, if plugged into a computer?
Can you boot into fastboot(vol down + power)?
Did you do anything special before this happened?
How did you flash the ruu(from zip file or via computer)? Did any errors occour?
Also why would you try to flash a ruu, when you had no idea what was wrong or what you were doing? You might just have ruined it more. There is no way to know, but as it was able to run the ruu, apparently nothing was wrong.
Thank you for the reply.
would you mind giving some additional info
Click to expand...
Click to collapse
The mobile charges with charger, and USB cable attached on the PC: while charging, the LED is orange.
When off, I can power it up using the power button: the mobile vibrates and after ~25 seconds I can hear the start sound. After ~10 seconds the home+menu+back+src button lights go on for some seconds.
The display, since the start-up vibration, becames barely lighted. While the mobile is powered on, if not used, after some time the display becomes dark and I can resume its lighting pressing the power button.
While the mobile is on, if I plug the USB cable in the PC a new drive appears; it's an empty (0 bytes size) drive - I have no SD in.
Can you boot into fastboot(vol down + power)?
Click to expand...
Click to collapse
I cannot say this because I cannot see anything, but when I boot with (vol down + power) the mobile does not vibrate.
BTW I can boot with (power+back), as I have used the RUU executable to flash and it worked.
Did you do anything special before this happened?
Click to expand...
Click to collapse
nothing special, nothing more than checking the email.
How did you flash the ruu(from zip file or via computer)? Did any errors occour?
Click to expand...
Click to collapse
I flashed using the RUU, with no errors.
Also why would you try to flash a ruu, when you had no idea what was wrong or what you were doing?
Click to expand...
Click to collapse
Just followed the instructions seen on another blog/forum.
I can say that the behaviour of the mobile after the RUU update is the same of before.
Thank you.
to me that sounds like a hardware (backlight) fault...
But how could you flash the wwe-Ruu? Your handset was branded, wasnt it? Did you use the goldcard to flash the ruu? Remember to flash the original (=branded) ruu before you send it in for repair (if you do so)
RUU_Bravo_Froyo_HTC_WWE_2.09.405.8_Radio_32.43.00.32U_5.09.00.20_release_140022_signed
hmm isnt that for amoled phones.
try http://forum.xda-developers.com/showthread.php?t=869048
and if that isnt working flash rom that came with it and send it to repair.
Yes, I flashed using the goldcard; it was working very well!
The last app I installed was juice defender, the full version, updated two days ago from the market.
I'm trying with the link proposed by madman_cro, it's now in download.
Thank you.
2 things... would it not have been better to post in the AuraxTsense page lol? I've used 8.3 since release and its near perfect, sounds like a hardware error.... screen maybe gone? There was a spate of HTC screen problems
Sent from my HTC Desire using XDA App
I have had this happen twice on Auraxtsense. Both times removing the battery for 30 secs and then replacing and rebooting solved the issue. It eventually came back to life.
In your case it could be a hardware failure ......
Im trying to flash the rom proposed by madman_cro, but today is a bad day: update fails with ERROR 170
Yes AuraxTsense is a great rom, with no doubt! I'm not considering the rom as the origin of the problem, but it would be nice to discover what's wrong in my mobile
In the case it's an hardware problem, I've asked HTC for assitance...
(PS: I have had no way to post in the AuraxTsense page as this is my first post)
oh one more thing(nearly forgoten) try to read this tread and see if it helps
http://forum.xda-developers.com/showthread.php?t=748498
maybe not the same but simptoms are simmilar
ali_smooth said:
2 things... would it not have been better to post in the AuraxTsense page lol? I've used 8.3 since release and its near perfect, sounds like a hardware error.... screen maybe gone? There was a spate of HTC screen problems
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
As you say yourself this sounds like a hw error, and such it has nothing to do with auraxtsense, so why the hell should he post it in there.
But it does indeed sound like a hw error. So you will probably have to ask htc, if the prober ruu doesn't solve it. Also slcd brick only happens after flashing a wrong rom/bootloader, so it should not possibly appear out of nowhere.
madman_cro said:
RUU_Bravo_Froyo_HTC_WWE_2.09.405.8_Radio_32.43.00.32U_5.09.00.20_release_140022_signed
hmm isnt that for amoled phones.
try http://forum.xda-developers.com/showthread.php?t=869048
and if that isnt working flash rom that came with it and send it to repair.
Click to expand...
Click to collapse
Flashed! but with no result, same as before...
I want to restore the mobile with the original Orange FR firmware: is there the possibility to do it having the fr OTA_Bravrange_CH-FR_2.22.71.2-1.19.72.3_P_release8xcr7nx2a68060l7.zip file - but w/o the display? (I haven't found the RUU executable)
Thank you all.
mortenmhp said:
As you say yourself this sounds like a hw error, and such it has nothing to do with auraxtsense, so why the hell should he post it in there.
Click to expand...
Click to collapse
Why the hell would he do that? Because at that stage a hardware fault was suggested but not confirmed ... so why the hell not?
If it was a problem with the rom like he thought it could be, that would of been a good starting point!
I had the same thing happen with a Blackstone (Touch HD)
Don't know if this is any help, but I had exactly the same thing happen with my old Touch HD. There was a util I found that allowed me to view the phone screen and drive it via my pc through the USB port. This helped in making sure that the only issue was a lack of display, and flashing and returning to stock before sending off for repair. Not too sure if there's something similar for the Desire.
The problem was initially diagnosed as a loose connection within the phone, and the repair center fixed it and sent it back to me. A couple of weeks later exactly the same thing happened. After replacing the mainboard on the second repair visit it was all fixed and worked well (until I fed it too much voltage from a charger, but that's another story). I'd suggest that claiming this experience as your own and requesting a mainboard replacement up front may be the best way to avoid too many service visits.
You'll know that they have replaced the mainboard as they'll issue you with a new IMEI.
selling it on ebay
Thank you all! My experience with support services in Italy and the fact that the phone has been rooted/flashed, have persuaded me to put it on ebay, as is. I still haven't found the solution, so I don't know if it's an hardware problem or something else. In the doubt, I'm selling it as not working.
Hope I will come back with a new desire...
Thanks to all the forum for contents and kindness
galgoog said:
Thank you all! My experience with support services in Italy and the fact that the phone has been rooted/flashed, have persuaded me to put it on ebay, as is. I still haven't found the solution, so I don't know if it's an hardware problem or something else. In the doubt, I'm selling it as not working.
Hope I will come back with a new desire...
Thanks to all the forum for contents and kindness
Click to expand...
Click to collapse
Is it not under warranty??? Its still covered if the changes you made didn't cause the issue ( I think lol)
Sent from my HTC Desire using XDA App
Although most people have said this is a hardware error (I'm inclined to think the same) have you actually tried to hard reset the phone just incase a setting is messed up somewhere and is actually displaying at 0% backlight. Very likely it won't work but is at least worth a shot before you get rid of it on Ebay
trying again
Hi warlordxxx, having the possibility to use another phone (do you remember the 7650? ) I removed the desire from ebay and I'm now trying to best discover what's happened, as I think it's not an hardward problem too.
I'm following the directions posted on the androidiani.it forum: maybe my problem it's just a video driver problem. I will let you know the result of the operations.
Have a nice week.
Alright guys I give up trying to think of ways on my own to fix this but a couple weeks ago I had my phone in my lap while I was in my car. Got out. Screen shattered, not touch responsive what so ever. My phone isnt rooted (stupid move on my part). It is stuck on a lock screen. Im not sure if USB debugging is on or not. When I plug it into my computer (mac or windows (8) ) nothing pops up so I am assuming its on charge mode... It is connected to wifi when I turn it on if that helps any?? and I am also pretty sure it is still somehow connected to the play store if that helps any?? I need these photos I have alot of once in a life time moments on this phone.... and yes I now have a G+ automatticly uploading from my new phone any advice would be greatly appreciated!
Thanks for your help and time,
Tim
Because of the protection, yoi cant pull the photos with screen broken
If you press vol up + pwr the phone will enter service mode and media content can be pulled out. But it says service center only. So i don't know if you need a special software for it.
Another way would be to install Lg onscren and use the program to browse the content.
But this works only on stock rom.
Sent from LG E975 pwd by CM 10.1
The onscreen wont connect, because phone rejecting any connections with screen locked.
And you cannot unlock it with screen broken lol
I had a similiar situation, and i had everything turned on (adb,mtp etc). Still nothing of this worked
Why you dont just replace your screen?
They will not wipe your phone, in my case they just replaced the screen in front of me and thats it.
Have you tryed with "on screeen phone" from LG
http://algmcdn.lgmobile.com/dn/downloader.dev?fileKey=OW00220111201
Install this, it will give you the interface on your PC
Tim4 said:
The onscreen wont connect, because phone rejecting any connections with screen locked.
And you cannot unlock it with screen broken lol
I had a similiar situation, and i had everything turned on (adb,mtp etc). Still nothing of this worked
Why you dont just replace your screen?
They will not wipe your phone, in my case they just replaced the screen in front of me and thats it.
Click to expand...
Click to collapse
Yah I have tried the onscreen and hes right it wont work because its locked. And I have thought about replacing the screen. About how much does it usually cost and would it be cheaper to do it myself?? is it hard? sounds scary to be honest.
poopedtim said:
Yah I have tried the onscreen and hes right it wont work because its locked. And I have thought about replacing the screen. About how much does it usually cost and would it be cheaper to do it myself?? is it hard? sounds scary to be honest.
Click to expand...
Click to collapse
Have you tried Moborobo and use its file manager USB debugging must be on. It worked for me with a cracked screen and no touch and locked Optimus G.
I'm sure my USB debugging is on.
I've also ordered a OEM LG Optimus G E975 LCD Screen and Digitizer Assembly with Front Housing from etrade supply.
There are videos on YouTube on how to pull the phone apart.
Hope this helps.
patmc said:
Have you tried Moborobo and use its file manager USB debugging must be on. It worked for me with a cracked screen and no touch and locked Optimus G.
I'm sure my USB debugging is on.
I've also ordered a OEM LG Optimus G E975 LCD Screen and Digitizer Assembly with Front Housing from etrade supply.
There are videos on YouTube on how to pull the phone apart.
Hope this helps.
Click to expand...
Click to collapse
THAT WORKED!!!!!!!!! THANK YOU SOOOO MUCH! SERIOUSLY! PHEW! I WISH I COULD REPAY YOU!!! did you have this program before or stubbled upon it?? thanks again!!
patmc said:
Have you tried Moborobo and use its file manager USB debugging must be on. It worked for me with a cracked screen and no touch and locked Optimus G.
I'm sure my USB debugging is on.
I've also ordered a OEM LG Optimus G E975 LCD Screen and Digitizer Assembly with Front Housing from etrade supply.
There are videos on YouTube on how to pull the phone apart.
Hope this helps.
Click to expand...
Click to collapse
Ok second question and I swear I am done I got all my pictures off and then deleted everything that was possible to delete in that program. I saw there is a backup/restore functions. If I can find the original system file that came on the phone (which I havent researched it yet but) could I use that restore function to whip everything clean and do like a "factory reset" in order to get all my information off it to resell it as broken??
poopedtim said:
Ok second question and I swear I am done I got all my pictures off and then deleted everything that was possible to delete in that program. I saw there is a backup/restore functions. If I can find the original system file that came on the phone (which I havent researched it yet but) could I use that restore function to whip everything clean and do like a "factory reset" in order to get all my information off it to resell it as broken??
Click to expand...
Click to collapse
I cant remember where I got the program from. I think i installed from some firmware update folders for some android devices.
And it auto starts when a I connect my phone to my PC. So it was only by chance that i tried it.
Regarding the backup/restore function i cant help you there. If you have another device try it on that.
Hi,
I'm having the same issue, except I did not manage to have debug mode enabled. Is there any way to pull files off the phone via "Download Mode" or am I just out of luck on this one?
Thanks
Stock or custom rom?more details.
Sent from LG E975 pwd by CM 10.1
kimitza said:
Stock or custom rom?more details.
Sent from LG E975 pwd by CM 10.1
Click to expand...
Click to collapse
I apologize for that last post. It's completely stock, not unlocked or rooted. Running most current software and firmware from LG. WiFi is still enabled on the phone and I can ping it from my desktop, but I cannot get MTP or usb debugging to turn on since I can't get the touch screen to work.
Let me know if you need any more info.
I have this problem without USB debugging enabled when plugged in to pc i cannot accept to make it accessible from the pc since my screen is broken. Anything i can do to take off these very important pictures please help. im on stock rom no root no bluetooth on.
Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok
Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok
//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?
While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.
martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
Click to expand...
Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.
I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.
same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.
esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.
same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n
esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense
Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok
same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc
Hi everybody, first I want to thank all devs for their work! It's greatly appreciated, Thank you!
Alrighty then I have the USCC LG G4 running or was running US99122a. Three days ago it's started to restart when ever it wanted to no matter what the battery level was at, plugged in or not just up and restart, then very shortly after it would restart with in the very first minute of being fully booted. Then shortly after that it just went into a bootloop and is now stuck on the LG screen. I have tried everything that I can find on the internet with absolutely no success of any sort. Ive went in to reset mode using voldown+power and when say yes to final warning it just stays on that screen like its frozen then eventually reboots back to being stuck on LG screen. LGUP does not work, it doesnt find it's model number. it knows what com and us99122a but unknown for model. Lg flashtool stops at 9% during s/w upgrade and either says lost connection with server OR needs/ask administrator permission (something like that but meaning the same thing) I've read that when it does don't disconnect don't do anything and after 15 to hour later presto good to go but no, no presto. I decided to ask you guys after leaving it like that for little more then 24 hours now. I need serious help as I cant afford another phone and my g4 was everything. Internet, tv, movies, work, research literally everything through miracast PLEASE HELP and thank you!
Only fix for that is a board replacement or warranty. Google LG G4 bootloop it's a common and known issue.
Sent from my iPhone using Tapatalk
hyelton said:
Only fix for that is a board replacement or warranty. Google LG G4 bootloop it's a common and known issue.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Not what I want to hear! But thanks for the reply!
Allaboutthemoney said:
Not what I want to hear! But thanks for the reply!
Click to expand...
Click to collapse
LG will warranty it though just have to the warranty process.
Sent from my iPhone using Tapatalk
Allaboutthemoney said:
Hi everybody, first I want to thank all devs for their work! It's greatly appreciated, Thank you!
Alrighty then I have the USCC LG G4 running or was running US99122a. Three days ago it's started to restart when ever it wanted to no matter what the battery level was at, plugged in or not just up and restart, then very shortly after it would restart with in the very first minute of being fully booted. Then shortly after that it just went into a bootloop and is now stuck on the LG screen. I have tried everything that I can find on the internet with absolutely no success of any sort. Ive went in to reset mode using voldown+power and when say yes to final warning it just stays on that screen like its frozen then eventually reboots back to being stuck on LG screen. LGUP does not work, it doesnt find it's model number. it knows what com and us99122a but unknown for model. Lg flashtool stops at 9% during s/w upgrade and either says lost connection with server OR needs/ask administrator permission (something like that but meaning the same thing) I've read that when it does don't disconnect don't do anything and after 15 to hour later presto good to go but no, no presto. I decided to ask you guys after leaving it like that for little more then 24 hours now. I need serious help as I cant afford another phone and my g4 was everything. Internet, tv, movies, work, research literally everything through miracast PLEASE HELP and thank you!
Click to expand...
Click to collapse
install LG bridge and try this, connect phone in download mode and let LG bridge to recognize your phone, then click on update error recovery blue text in down right corner...
other thing you can try is this dll https://drive.google.com/file/d/0ByAmkJVge8jybmN5UWo0R3MwWjA/view?usp=sharing
place it in right folder, reboot pc and try with LG UP
Flashing_Expert said:
install LG bridge and try this, connect phone in download mode and let LG bridge to recognize your phone, then click on update error recovery blue text in down right corner...
other thing you can try is this dll https://drive.google.com/file/d/0ByAmkJVge8jybmN5UWo0R3MwWjA/view?usp=sharing
place it in right folder, reboot pc and try with LG UP
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little update for ya after trying LG UP and another LG software install pc program and 2 other android firmware versions all it would do is freeze at 9% then nothing no matter what i tried OTHER than finally getting hard bricked. (pc said when connected corrupted device not recognizing it) So I am now a firm believer in and advise to others with this problem if you're able to get it replaced through LG do it cause that is the only fix. Even tho I could of had replaced I didnt do that, instead I grabbed my 30-30 deer hunting rifle and blasted one lonely hole!!, Yes a hole and I tell you what the screen on the G4 is superb ! besides immediately around the bullet hole it didnt even spiderweb. id say 65-70% of the screen was still crack free!! no joke!
Hi guys,
this is the second time that LG bricked my phone. I updated my g4 and now it won't boot up anymore. Installed was Android 6.0 and the last security patch was from 2016-08-01. Software version was V20h-EUR-xx. I already had the fun of having the famous bootloop and a screen burn in, so i basically got a new phone in early 2018. Mid 2018 i got the notification of a software update (it said something like stability update and was just 50 MB big) but I didn't have the time to back up my stuff properly so I delayed it till yesterday. Two days ago I was preparing myself for the upcoming android 11 devices, so I saved my photos etc and got most of the stuff out of my phone, then I did a backup through the onboard app (LG bridge won't recognize the phone most of the time and if it does it tries to save the backup temporarily on the phone, which didn't work because of low memory space(on a sidenote wth is the g4 doing with all the memory space anyway)) and saved it on the sd card. After that I updated the phone. A screen appeared with with software update process (1/2) and (2/2) and both completed succesfully. After the reboot it got stuck on the LG animation logo, this is a screen right after the "lg powered by android" screen, and it is stuck there since. I tried to get into recovery mode but was unable to do so.
So yes I have a backup, but afaik no user data gets saved in the app backup, am i correct? This is the reason why I haven't tried to hard reset yet. I thought maybe some bright minds in this forum know a way or solution to this problem.
I have read a little bit about LGUP and TWRP but i don't know if this will help. And i don't know which firmwire i need cause there is a bunch with H815.
What I'm asking is, is there a way to restore the phone without losing my data that is still on the phone?
sry for the long text, let me know if you need additional info
greetings Johnny
tl;dr: LG is producing garbage, please help
UPDATE 1
I was able to get into download mode.
Plug the USB Cable into the PC(not connected to the LG G4)
Have you PC Powered On and Logged in
Power Down the LG G4
Press and Hold the Volume Up Button on the LG G4
While Holding Volume Up, Plug the USB Cable into the LG G4
Continue Holding the Volume Up Button After You See ‘Download Mode’
Let Go of the Volume Up Button When You See the ‘Firmware Update’ Screen on the G4
Right now I'm trying to do the update via LG Bridge and the download mode.
Funnily the update is now 1,68 GB in size while on the phone the size was roughly 50MB iirc.
My free memory space is only about 4GB, so i hope this will suffice.
UPDATE 2
The installation was sucessful but only on my second try. The first time it failed at 81%, so I did it again as I was told via LG Bridge and followed the instruction steps. The second time it worked. After rebooting I got the screen that 80 apps are getting optimized. Took nearly 40 minutes. After that I got in and did a quick check if everthing was alright, saw that some apps weren't installed, so I restarted it and the rest got optimized. Power off again, sim and sd card plugged in and power on. Now everything seems alright and if I'm not mistaken battery life has improved.
So in the end it was a failed update caused by LG and fixed by LG Bridge.
BUT in the meantime I contacted LG customer support and it turns out customer support is on par with their update policy, non existent!
Talked to a guy who didn't understand what I wanted from him, so he gave me a number where I could call. Called there, turned out it's the company who repaired my phone when I had the bootloop and screen burn in. After asking them about technical support, they told me they don't do that, they only repair. I understood, so phoned LG again. The same guy picked up again (is he the only one there?), so I asked again. This time he googled my questions and told me he can't find on google what i'm asking. I thought he has to be kidding but he was serious. No blame to this guy though, he is first level support and obviously not qualified to answer such questions, so I asked if he could redirect me to someone who could answer my questions and help me. Therefore he let me wait in the line to call a colleague so he could tell him my problem and then told me the answer of his colleague. I wasn't satisfied so I insisted to talk to this colleague of him, he said it wasn't possible because of technical reasons, but he phoned his colleague and but both phones together so we could talk (wth haha). Needles to say I didn't understand anything and I was absolutely bewildered about what was going on and the state of the LG support. I tried to convince this guy the he was of no help to me so if I just could call this other guy or be called by him would really help me. Finally he understood and gave in. He wrote down my number and five minutes later the other guy called. Well he was of no help either. Couldn't really answer my questions but could at least explain two things of interest to me. I am still shocked of the state of the LG "support". Don't they have guys who know their products and their software?
Thankfully everthing is fine now and I definitely know that I won't buy an LG smartphone ever again.
(The camera and the screen were really nice though)
greetings Johnny