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So guys with the EVO 3D coming out soon, will sprint let us trade our EVOs in? If they do let us, how much would it approx. cost?
I heard they would do and even swap AND give you $50 for your trouble!
Well in theory yes, but it it supposed to be around june/july so I don't know when your upgrade would expire.
Well until this, I will keep the unrooting threads handy before i trade in :]
Does anyone have solid reports?
No, there won't be any trade in. Just the usual upgrade stuff if you're eligible. They do have a program where you can sell your phone back to them, but they don't pay well.
Nothing special for the Evo itself.
They'll be happy to let you trade in your smartphone per their recycling program for $15. Haha.
Why not?^^,you can do that!
Oh man, i was looking forward to trading it in.
bkrodgers said:
No, there won't be any trade in.
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That sucks, I guess I'll give it to my sister so she can get off of her crappy palm pre.
All ya gotta do is throw your evo in the toilet and call them up, pay them the 100(assuming you have it), then when they ask what phone you would like to replace your evo say the 3d and I think you'll have to pay the difference in the phones but this rate it would save you 2-3 hundred dollars.
crimeslunk said:
All ya gotta do is throw your evo in the toilet and call them up, pay them the 100(assuming you have it), then when they ask what phone you would like to replace your evo say the 3d and I think you'll have to pay the difference in the phones but this rate it would save you 2-3 hundred dollars.
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I didn't opt in for the insurance plan. :/
Sent from my PC36100 using XDA Premium App
Why would you not get $7 insurance on a $500 dollar phone? That seems silly. Not trying to talk trash, just wondering why
metalfan78 said:
Why would you not get $7 insurance on a $500 dollar phone? That seems silly. Not trying to talk trash, just wondering why
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Because I never break anything, and i know how to avoid danger when the phone is not in my hands.
locoboi187 said:
Because I never break anything, and i know how to avoid danger when the phone is not in my hands.
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But what about things you cannot account for? What if someone stole it in public? Are you telling me you never take your phone out in public? Careful as you may be, someone could always be walking by, and of course you wouldn't think anything of it because there are humans that live on this planet, snatch your phone, and run away. Hell, these days, he could have his friend waiting for him in a car to take him away and you'll never see your precious phone again.
As for loss, you never forget anything? Ever?
And damage, you never ever make mistakes? Ever?
Apparently, you are perfect and my arguments are null. My apologies.
All kidding aside, it's best to plan for the unexpected, and save yourself several hundred dollars. You'd have paid about $70 at this point for insurance on it, $100 for the replacement. $170 vs $500. I think the choice is obvious.
EDIT: That was a little harsh and rude. My bad.
crimeslunk said:
All ya gotta do is throw your evo in the toilet and call them up, pay them the 100(assuming you have it), then when they ask what phone you would like to replace your evo say the 3d and I think you'll have to pay the difference in the phones but this rate it would save you 2-3 hundred dollars.
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I'm nearly certain you're wrong. They'll send you a refurb'd evo, nothing else.
Oh, and what you're suggesting is fraud.
bkrodgers said:
I'm nearly certain you're wrong. They'll send you a refurb'd evo, nothing else.
Oh, and what you're suggesting is fraud.
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Yeah, they'll certainly stand by that "equal or lesser value" clause that I'm sure is in the contract somewhere (I didn't read it!), regardless of the money you'll fork over to "pay the difference." As far as Asurion is concerned, you have a contract with them regarding an HTC EVO 4G, not an EVO 3D. They will do their best to provide you with the best quality (which they dictate) replacement of the phone you are in a contract with them regarding.
If you want an EVO 3D, you'll be dealing with Sprint, not Asurion.
totalanonymity said:
But what about things you cannot account for? What if someone stole it in public? Are you telling me you never take your phone out in public? Careful as you may be, someone could always be walking by, and of course you wouldn't think anything of it because there are humans that live on this planet, snatch your phone, and run away. Hell, these days, he could have his friend waiting for him in a car to take him away and you'll never see your precious phone again.
As for loss, you never forget anything? Ever?
And damage, you never ever make mistakes? Ever?
Apparently, you are perfect and my arguments are null. My apologies.
All kidding aside, it's best to plan for the unexpected, and save yourself several hundred dollars. You'd have paid about $70 at this point for insurance on it, $100 for the replacement. $170 vs $500. I think the choice is obvious.
EDIT: That was a little harsh and rude. My bad.
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It's okay, but if my phone was ever jacked i would use seekdroid, or Where's My Droid. Even if they pull the battery, they eventually will boot it. But nothing really ever happens in jersey where i live. Until i head out to the real world, I'll just be a 17 year old private high school boy.
Still pretty risky to not have insurance, it will make sense later in life
i can't imagine Sprint or anyone else giving you as much in trade in as you could get on craigslist...
now im not on verizon and the only reason im coming over is for this phone. (BE WARNED - RANT COMING)
I've been on sprint for about 10 years now, the past 3 years i have been on an employee plan paying 30$/month for unlimited everything. The sad thing is, i feel bad for the people paying full price on sprint because im located in Rochester NY and sprint service should be great here but i rarely get service indoor's recently. 4G is a joke and Rochester was one of the first places to get it turned on. So im happy to move to a better network and brought myself to pay the extra $ for the service.... so enough about how sprints network is going down hill and on to how Verizon F***ED this launch up royally.
Maybe i hate Verizon for not mentioning a word about this phone. Maybe its because the Galaxy Nexus has been out for almost a month overseas. Maybe its because i feel like not only have i been waiting for this phone but i've also been waiting for Google to release an exciting new OS. Maybe it's the fact that i KNOW this phone can compete in the market as one of the best phones and not to mention its the flagship phone from Google that can kick start features like NFC and such. but then i think to myself... What did i just see when i turned on the TV or when i went to that website. ADs for the RAZR... THE RAZR.... ARE U KIDDING ME?
okay okay, i understand, back in 2003 it was the coolest phone on the block. TIMES HAVE CHANGED, Verizon knewwwwww they were getting the Nexus, and they hate they can't call it Droid. the name droid (personal opinion) is UGLY. Im not saying Galaxy Nexus is any better but i dont want to feel like i have a robot in my pocket. The Razr just came at the wrong time and VZ spent to much money with s$itty advertising like they always do.
I was really really hoping to see some type of great marketing strategy by verizon starting this week. Something along the lines of this:
Mon Night Football. 5 to 10 second commercial, completely white background and just out the nexus right in the middle of the high def screen. no music. mahyeb a piano key or smething, with just a shot of this beauty... then at the very end, flash Verizon so people know, that phone is coming to VZ, wow!!?? (and yes i would love to see a "with Google" slapped in there somewhere but we all know Verizon would have a heart attack promoting anyone but themselves)
and keep showing the commercial every day with a count down until the release date (which i was hoping the 9th) so it would have been even sweeter to see that commercial knowing i can freakin get that this week!?!
people know the verizon brand, they like the verizon brand becuase its associated with a good network. FOCUS ON YOUR PRODUCT, THE BEST ONE U HAVE. make people say, woahhhhhh what was that???? and im not talking about the people like us who wait and wait and wait knowing we will hold out for this, im talking about your average consumer, the one who see's a product and says, damn thats good looking, i WANT that. i WANT THAT NEOWWWZ!
(hell i even made a s$hitty youtube video to get my point across)
but no. No commercials, no internet Ad's, only one spot on thier website to put your email in a box (which NO ONE likes giving out) for more information....
Verizon, you messed up. You had a chance to make a boat load even more of cash and you missed out. im not even your customer yet and i dread the fact ill be stuck with you for two years.
and now we have this, no Google wallet. im highly confident once developers get their hands on this phone they will find a way to make it work, but instead Verizon points the finger and says its not them. WHY IN THE HELL WOULD GOOGLE NOT WANT TO HELP ITS OWN NEW SERVICE?!? It just doesnt make sense.........
alright, i just blacked out with anger/frustration while typing this so i hope it makes sense and i hope other people see what im seeing...
oh, and one last note.. This ones for you Google. i hope you paid attention to this whole launch. i hope you learned your leson about dancing with the RED DEVIL. They will take your masterpiece and piss all over it.
In my opinion the main problem with this launch is that Google and Samsung allowed Verizon to take control of it. I hate to compare to Apple, but they take full control of their product launches and do not allow the carriers to tamper in any way. Samsung and Google should have grown some balls and had the phone launched their way. If Verizon did not want to play ball then they just release the unlocked version here as they did in the past.
Cool story bro. Lol @ video. Lame but funny.
Sent from my Galaxy Nexus using xda premium
No rant here
Sent from my Galaxy Nexus using Tapatalk
jfgirard0423 said:
No rant here
Sent from my Galaxy Nexus using Tapatalk
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how?
10char
DroidHam said:
how?
10char
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special treatment for business account holders! My rep always takes care of me with devices before they come out. My company has over 650 lines with them... I give them a lot of money each month this is the least they can do!
had a couple problems with it once i got it but i worked everything out. Yup already rooted and bootloader unlocked! new facebook app is bad ass! had the Rezound do miss the sync contacts
jfgirard0423 said:
special treatment for business account holders! My rep always takes care of me with devices before they come out. My company has over 650 lines with them... I give them a lot of money each month this is the least they can do!
had a couple problems with it once i got it but i worked everything out. Yup already rooted and bootloader unlocked! new facebook app is bad ass! had the Rezound do miss the sync contacts
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Click to collapse
Maybe I should talk to my account Rep.
G2x - 2.3.7 CM7
Transformer - 3.2 Revolver OC/UV
No ETA on this yet how sad just got off the phone with Costco district manager he just received an email about the push back could be awhile
Sent from my ADR6425LVW using xda premium
jfgirard0423 said:
special treatment for business account holders! My rep always takes care of me with devices before they come out. My company has over 650 lines with them... I give them a lot of money each month this is the least they can do!
had a couple problems with it once i got it but i worked everything out. Yup already rooted and bootloader unlocked! new facebook app is bad ass! had the Rezound do miss the sync contacts
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Click to collapse
Hmm, that's weird. My company spends just shy of $100k a year on Verizon devices (somewhere around ~800 lines currently)...and my rep is just as unable to get one to sell as anyone else.
And he is the rep for 5 other companies around our size.
I think there's a much better chance you're a Verizon employee or were able to play with one in the immediate vicinity.
Your bigger rant should be how a company the size of VZW can hose their entire LTE network with each introduction of a new device.
BarryH_GEG said:
Your bigger rant should be how a company the size of VZW can hose their entire LTE network with each introduction of a new device.
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Yeah, and you can bet that the resolution will be quiet and nothing else ever said of this outage.
"Isolated" will be the spin. I was going to head over to Verizon and eBay the GSM GNEX I have, but I just can't fork over $85 for a tiered plan when I have unlimited on ATT for $40 after taxes (2nd line on plan).
Oh well.
hotleadsingerguy said:
Hmm, that's weird. My company spends just shy of $100k a year on Verizon devices (somewhere around ~800 lines currently)...and my rep is just as unable to get one to sell as anyone else.
And he is the rep for 5 other companies around our size.
I think there's a much better chance you're a Verizon employee or were able to play with one in the immediate vicinity.
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sitting at home watching tv more than happy to post another pic! but promise you business rep got it for me! it will be released next week. I know because i did 10 upgrades for a couple of co-workers. thats when he said they will get them. but doesnt matter. dam phone has NO 4g LTE have this bad boy on wifi. But i own a company in the healthcare industry! not Verizon. give you another hint its in TEXAS!
jfgirard0423 said:
sitting at home watching tv more than happy to post another pic! but promise you business rep got it for me! it will be released next week. I know because i did 10 upgrades for a couple of co-workers. thats when he said they will get them. but doesnt matter. dam phone has NO 4g LTE have this bad boy on wifi. But i own a company in the healthcare industry! not Verizon. give you another hint its in TEXAS!
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Man, you are one posting maniac about your Verizon GNEX.
Congrats I suppose.
Had my GSM version for 3 weeks. Welcome to the club and keep letting everyone know how your business rep put you on a pedestal, lol.
ericshmerick said:
Man, you are one posting maniac about your Verizon GNEX.
Congrats I suppose.
Had my GSM version for 3 weeks. Welcome to the club and keep letting everyone know how your business rep put you on a pedestal, lol.
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Sorry. Just excited about the phone. Don't mean to be out of line.
Sent from my Galaxy Nexus using Tapatalk
jfgirard0423 said:
Sorry. Just excited about the phone. Don't mean to be out of line.
Sent from my Galaxy Nexus using Tapatalk
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Haha, I don't blame you. Didn't mean to come off as a jerk if I did.
Hell, I'd be doing the same. Enjoy it!
lol the op is a joke. He probably wasted 15-20minutes of his life to complain to a whole bunch of people he doesn't eve know ... ahhaha
Sent from my GT-I9100 using xda premium
jfgirard0423 said:
sitting at home watching tv more than happy to post another pic! but promise you business rep got it for me! it will be released next week. I know because i did 10 upgrades for a couple of co-workers. thats when he said they will get them. but doesnt matter. dam phone has NO 4g LTE have this bad boy on wifi. But i own a company in the healthcare industry! not Verizon. give you another hint its in TEXAS!
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Not saying I necessarily don't believe you, just saying the "don't sell yet" thing is pretty hard...they probably aren't even allowing the devices to activate on the network yet.
Beyond that, not a single person knows the date it's releasing now. The update said "indefinite", meaning nobody knows for sure. It's just suspected for next week, at the moment.
I won't promise anything but I will call rep tomorrow for some info
Sent from my Galaxy Nexus using Tapatalk
Thanks for the reply king shady, u prob just wasted 5 mins reading even tho u don't care lol. All in good fun tho, just pissed at vz, ill get one sooner or later
Sent from my PG86100 using xda premium
I disagree.
Seriously. Think about it from Verizon's perspective. Why would they put money and advertising behind the Nexus phone when they have the Rezound and Razr that just came out and are of similar specs? They control the user experience on those devices and can put their subscription apps preloaded on them. Not true with the Galaxy Nexus. Of course they're going to market the hell out of the devices that make them more money.
That said, I agree that Samsung/Google should have taken more charge with this launch. Nexus devices are about no compromise, pure Android experiences, and no carrier/OEM tampering. What I've seen of the Verizon version has contradicted this in a few ways before the phone is even out. Makes me very happy I got the GSM version. But at least the LTE one is unlocked and there will be plenty of ROMs and support for it.
The post I'm going to quote below got me wondering. I'm making a new thread here because the other thread was posted in development, and at worst it will be locked and at best merged with the other thread the OP made in Q&A. (EDIT - Looks like it was even worse ... the thread was deleted). So ...
newalker91 said:
Just so you guys are aware, many service centers are going to be adopting a stricter interpretation of the Sprint policies in the near future. I've warned about this, but no one likes to listen.
Class 3 device issue includes total device failure in which the device is unable to function without the replacement of the motherboard. This will now include all devices unable to power on after refurbishing, bricked or not bricked. You will be paying a deductible.
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I'm curious. What percentage of E4GTs that have been brought into you over the past couple of months, that appear to be full hardware failures (won't boot into DL mode or recovery, or anything else), that only "mysteriously" show a blue light when powered on, do you guys suspect are bricks related to flashing in custom recovery on an ICS kernel?
The above makes me wonder if Sprint has seen a large increase in warranty exchanges over the past couple of months on E4GTs (gee I wonder why) thus driving the need to adjust their service policy? Maybe it's something that's been in the works for awhile in an attempt to keep profit margins up, but I'm curious if this phone may have been a catalyst to crack down on full exchanges.
newalker91 said:
At my store, we've only seen a few. Each of which they claim to have received a software update (when the most recent to have been pushed was months ago) and only the blue light would power up. The pattern continues on with Motorola Photons as well with the white light when plugged into power and Failed to boot 01, and Nexus S 4G with the unlock symbol and frozen at splash. They claimed to have been using it on a car charger and it just stopped working. All of our customers to bring these issues in so far have been young males (age 16-30). Would be one thing if it were like this only at my current location, but it carries back to the last year I spent at my previous job as well with the same types of excuses and category of customers.
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People just are being lazy and not reading everything before they flash. The outcome is going to be bad for all of us, including the non-lazy. It's sad that it comes down to this. This is exactly why Sprint doesn't allow early upgrades anymore, because people abuse it by selling the new phone and the complain a few months later wanting more.
Sent from my SPH-D710 using Tapatalk 2
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint
newalker91 said:
At my store, we've only seen a few.
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Can you put any kind of percentage on it? Like 1 in 10, or 1 in 50? I'm curious how often these devices completely fail on their own, and how often it's caused by firmware flashing.
lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Companies like sprint do get phones for a good price from the manufacturer. But you have to look at it from the provider's point of view... Sprint is not making a profit from the time that you first sign a contract. That's why we signed a contract, we agreed to be a customer for the length of the contract in order to get a good price. That's why you get charged for an Early Termination Fee for breaking that contract early.
Sent from my SPH-D710 using xda premium
I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.
Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G
I can't speak for all techs but I just took a $1.04 an hour pay cut and I am now offered commission based on customer satisfaction. Bring me your bricked, rooted phones, and don't be a total bonehead in my store and I will take care of you.
Sent from my SPH-D710 using XDA
Sorry to say it, but why not just make TEP mandatory for any subsidized smartphone. Maybe a once per device life-cycle brick swap, after that its deductable. If its a bad OTA, Sprint will know and can make exceptions, but other than that, it would be a good idea to just assume everyone roots, and work with it. We can help by not flaming people asking questions regarding flashing when its known that some methods are very risky.
I've mostly held my tongue when seeing people talking about bricking their phones and then lying to Sprint so they can get a replacement at reduced/no cost. The few times I did speak up (as well as a few others) there were responses dogging people for their moral superiority, one person even suggested if I bricked my phone I'd do the same thing, to which I replied I most certainly would not.
I don't judge people. You do what your conscience allows you to live with, as do I. But I will say that I would be pissed if I ever took a truly borked (not by my hand) phone into Sprint and got major hassle because they might assume I'm just one more person futzing up my phone and trying to get a new one.
No one wants to accept their actions may have long term consequences but the truth is, they do. For every bricked phone they've been duped into replacing there's a price to pay and that price is likely going to be spread out to all of us in the form of higher phone prices (if they don't get rid of subsidy pricing altogether), higher insurance rates and possibly even fewer service centers due to cutbacks within the company.
So maybe just be a little extra careful before flashing that next leak or ROM. Read the instructions, read them again, ask questions before flashing and then take responsibility for what ultimately happens.
Okay, I suppose I'll get off my high horse now.
newalker91 said:
If you're going to start hurting your own exchange rate and cost Sprint extra money on DBR equipment just so you can make your commission, then there's a lot of failure going on in your location. Your front office is failing to properly analyze the situation and the back office isn't following policy. Do not create the ticket until you know exactly what the situation is, and then you won't be in a bind when you realize you can't fix it and need to violate policy to get a good survey.
As for the percentage of bricked devices we see, I'd say 1 in 100 at the very most. We see between 175-250 phones per day on average. Like I said before, the bricked devices are usually brought in by young males who seem to think they know a lot about their phone. Extensive retail fraud training comes in handy when we can pick out when we're being fed a line because they immediately start over-explaining what was going on when the device just failed and then they start offering explanations as to why their story is valid.
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After the 1st month of the change the increased our csat goals. As for my exchange rate, as a store we are below 20% our goal is 32%. If I miss my goal, guess what, nothing happens. If I miss csat goals, I take a huge paycut. I agree we don't see many unrecoverably bricked phones. According to m&P's we cover rooted devices so whatever... as for dbr'ed phones, I am still the king at spotting liquid damage.
Sent from my SPH-D710 using XDA
im0rtalz said:
I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.
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I must say I have been paying TEP for 2 phones for over 7 years and way back in the $6 dollar days I think it was. I have been rooting and messing with my phone since my PC6700 and I have not had to use my Ins at all. Hey it sucks to pay for it all those years but I rather have it than not. But you can't knock people for trying to get away with what they can... unfortunately its kinda human nature to get as much as they can out of certain situations...
patrao_n said:
Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G
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Other than developers there were some in the beginning that got caught up long before some developers took the plunge and borked their phones. I agree if more people read the OP then we would have less issues. They should have an agreement popup when you click to download a rom stating that you read the OP or something. I know it won't work but I am just saying there were like 5 "I think I bricked my phone" threads popping up every 12 hours for a few weeks....
The only phone I have had that would not boot and give a blue led flash was one of our in store demos. It was plugged in all day on a demo loop.
Sent from my SPH-D710 using XDA
Dchibro said:
Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint
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Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.
clide whit said:
Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.
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Thanks for contributing. Run along now....
Sent from my SPH-D710 using Tapatalk 2
I hope to god I don't brick my phone, although with developing its almost unavoidable at some point..
Both I and my dad have made friends with a tech at sprint, he has been helping us out since the old htc hero days, so I would like you other sprint techs to clarify for me..
Last time I had gone in (got my ns4g, mid-july) he had told me that they cover bricked devices, so if anything went wrong in that area, they would replace the device for me.. Never had to use my TEP, and have had it for the past 4 years.
Would they replace my ns4g if I brought it bricked? or would there be a deductable? Not trying to lie to them, just curious. I had developed for it for the past couple months and come close to bricking a few times. If I could use my TEP powers just this once, I would be a happy camper with my ns4g.
newalker91 said:
By policy, anything that voids warranty falls under deductible. This includes damage caused by root, misuse or misplacement. Some techs will still help you with the bricking part.
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Thanks for clarifying.. I guess i'll just have to bring it to my friendly sprint tech and see what he can do..
newalker91 said:
Lol, I'm still a little shocked at how corporate techs handle LD. A tiny little blemish in the copper and a couple of my techs scream LD! LD! and DBR the phone just to avoid putting in any effort. I see this as a lack of experience in determining the true cause of the customer's problem. In situations where there is a little LD, I just make the customer aware and scrub it off with a little denatured alcohol, run a gold pen over it to re-seal the copper and toss in an anti-tarnish tab to absorb any humidity that would aggregate it. That's how you earn true CSAT.
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So when they come back a week later and have a dead phone, that is shoddy work. Flag it, then offer the cleaning, give no promises. I have seen phones that has been at the bottom of a pool for 15 minutes and my brother is still using it, and I have seen a tiny spot of corrosion on a power ic and the phone will never power on. Just fyi I have been doing this for 9 years now, I have 84 surveys under my belt, which is a lot for a tech, I am 84 for 84. Our repair csat avg for the last year is 82%. Don't tell me how to earn csat, SON. Yes I realized I just started a pissing match on a forum, but I don't like being told I don't know how to do my job. My srss has 3rd party techs come and shadow me to learn the right way to do things.
Sent from my SPH-D710 using XDA
84 surveys???? I get 84 surveys a month :x with. 100% csats I might add
Not bragging lol
Ooooook a liiitle lol jk
I can assure you if you have water damage, even in the slightest, I will not be replacing your device so some poor bloke can get your remnufactured board and I have to replace his too...
Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
Click to expand...
Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
Click to expand...
Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
Click to expand...
Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.
Ok so I flashed a ROM for an International Galaxy S3 and I have a Sprint Galaxy S3.
The ROMs I found all being on the same forum really messed with my head...
But it will not do anything. The screen is black. If i plug it in nothing happens. If i press buttons nothing happens.
If I take it to Sprint do you think they will be able to get it to work again?
They won't be able to check if i am rooted since it doesnt show anything...
I already looked at the whole JTAG REPAIRs everywhere and I dont want to pay 60$ to fix my phone if Sprint can do it for free
Also I dont want to buy a USB JIG either.
I got this phone couple months back by the way
Sprint won't do it for Free if you are out of warranty. Maybe $35 with luck, $150 if you have TEP.
But you can try... Play the "it just stop working" game.
Sent from my O=O
csmasn said:
Sprint won't do it for Free if you are out of warranty. Maybe $35 with luck, $150 if you have TEP.
But you can try... Play the "it just stop working" game.
Sent from my O=O
Click to expand...
Click to collapse
Yeah cuz fraud is awesome when you act irresponsibly....:victory:
http://forum.xda-developers.com/showthread.php?t=2156714
So then what do you suppose I do?
I could also say," oh I was watching a video on YouTube on how to restore my phone to like make it fresh new; and when I went to recovery mode or something, I guess I made a wrong turn and ended up here "
Andybkn said:
So then what do you suppose I do?
I could also say," oh I was watching a video on YouTube on how to restore my phone to like make it fresh new; and when I went to recovery mode or something, I guess I made a wrong turn and ended up here "
Click to expand...
Click to collapse
The primary option you're looking for is a JTAG repair.
I believe you can purchase the materials yourself to do it, but if I've read correctly, you'd most likely have to solder stuff to other stuff (technical answer, I know!).
If you don't mind paying someone to repair it, you might want to try out Mobile Tech Videos. I haven't used their services personally and their website looks a bit on the low-budget end of the spectrum, but other XDA members have gone to them and they gave them a positive review.
topherk said:
The primary option you're looking for is a JTAG repair.
I believe you can purchase the materials yourself to do it, but if I've read correctly, you'd most likely have to solder stuff to other stuff (technical answer, I know!).
If you don't mind paying someone to repair it, you might want to try out Mobile Tech Videos. I haven't used their services personally and their website looks a bit on the low-budget end of the spectrum, but other XDA members have gone to them and they gave them a positive review.
Click to expand...
Click to collapse
I did check out their website before but I was just wondering if sprint would do it for less to nothing $
Andybkn said:
I did check out their website before but I was just wondering if sprint would do it for less to nothing $
Click to expand...
Click to collapse
I'm gonna stick with what The Root said, and say the following:
You done messed up, son. You flashed a ROM knowing full well that there was a chance it'd brick your phone. Now it's bricked because you didn't read all the information available to you. To expect Sprint to pay for your mistake is, if I may be frank, irresponsible. I know $60 may be a lot to some people, but you were messing around with a $500 piece of technology. But I'd say it'd be much better to take this situation as a learning experience, and in the future you'll never brick your phone again because you'll make sure to do 3 or 4 google searches and really do your due diligence before flashing something on your phone.
topherk said:
I'm gonna stick with what The Root said, and say the following:
You done messed up, son. You flashed a ROM knowing full well that there was a chance it'd brick your phone. Now it's bricked because you didn't read all the information available to you. To expect Sprint to pay for your mistake is, if I may be frank, irresponsible. I know $60 may be a lot to some people, but you were messing around with a $500 piece of technology. But I'd say it'd be much better to take this situation as a learning experience, and in the future you'll never brick your phone again because you'll make sure to do 3 or 4 google searches and really do your due diligence before flashing something on your phone.
Click to expand...
Click to collapse
For what it's worth, I just paid the $150 TEP on my phone because I was trying to upgrade my TWRP to 2.4.2.0 and something happened that caused me to brick my phone. I know lots of people have said 'Oh, just go in and they'll do a factory replacement' but honestly you can get a phone the next day if you pay the fee.
tkepk181 said:
For what it's worth, I just paid the $150 TEP on my phone because I was trying to upgrade my TWRP to 2.4.2.0 and something happened that caused me to brick my phone. I know lots of people have said 'Oh, just go in and they'll do a factory replacement' but honestly you can get a phone the next day if you pay the fee.
Click to expand...
Click to collapse
Yes, but that's a bit different than "wondering if sprint would do it for less to nothing $"
topherk said:
Yes, but that's a bit different than "wondering if sprint would do it for less to nothing $"
Click to expand...
Click to collapse
That's my point.........just accept that you screwed up and pay the consequences of your actions.
tkepk181 said:
For what it's worth, I just paid the $150 TEP on my phone because I was trying to upgrade my TWRP to 2.4.2.0 and something happened that caused me to brick my phone. I know lots of people have said 'Oh, just go in and they'll do a factory replacement' but honestly you can get a phone the next day if you pay the fee.
Click to expand...
Click to collapse
Wait what you are saying is I can just take it into the sprint store and I'll get a new phone the next day? Yes I know it is really irresponsible but like other people I have seen, we got confused with how the rooms are placed on the threads I am not saying that I will just give sprint my phone and make them suffer for my mistakes, but I was just asking
Andybkn said:
Wait what you are saying is I can just take it into the sprint store and I'll get a new phone the next day? Yes I know it is really irresponsible but like other people I have seen, we got confused with how the rooms are placed on the threads I am not saying that I will just give sprint my phone and make them suffer for my mistakes, but I was just asking
Click to expand...
Click to collapse
What I was saying is that if you file a replacement claim with Assurion, then they'll overnight you a phone.
Andybkn said:
Wait what you are saying is I can just take it into the sprint store and I'll get a new phone the next day? Yes I know it is really irresponsible but like other people I have seen, we got confused with how the rooms are placed on the threads I am not saying that I will just give sprint my phone and make them suffer for my mistakes, but I was just asking
Click to expand...
Click to collapse
It depends. Do you pay the monthly TEP fee for your phone? If you're enrolled in the program (and pay the monthly fee), you can walk into a store and (for most situations) get a new (or most-likely refurbished) phone the same or next day (for the low, low cost of the $150 deductible). Typically no questions asked.
topherk said:
It depends. Do you pay the monthly TEP fee for your phone? If you're enrolled in the program (and pay the monthly fee), you can walk into a store and (for most situations) get a new (or most-likely refurbished) phone the same or next day (for the low, low cost of the $150 deductible). Typically no questions asked.
Click to expand...
Click to collapse
They can't give you a new one, they can only send you the 'certified replacements'......it has to do with agreements they have with Samsung. You can get a swapped brand spanking new one provided you are within the 14 day post purchase window.
tkepk181 said:
They can't give you a new one, they can only send you the 'certified replacements'......it has to do with agreements they have with Samsung. You can get a swapped brand spanking new one provided you are within the 14 day post purchase window.
Click to expand...
Click to collapse
Ah, I stand corrected. Also, I just remembered that you don't have to go into the store, just file a claim online.
I have only used the TEP once (for my old EVO 4G). Do you have to return the old phone?
topherk said:
Ah, I stand corrected. Also, I just remembered that you don't have to go into the store, just file a claim online.
I have only used the TEP once (for my old EVO 4G). Do you have to return the old phone?
Click to expand...
Click to collapse
Yeah....but when they ship you the replacement phone, they also ship you the pre-paid envelope to ship back the defective device.
Andybkn said:
Ok so I flashed a ROM for an International Galaxy S3 and I have a Sprint Galaxy S3.
The ROMs I found all being on the same forum really messed with my head...
But it will not do anything. The screen is black. If i plug it in nothing happens. If i press buttons nothing happens.
If I take it to Sprint do you think they will be able to get it to work again?
They won't be able to check if i am rooted since it doesnt show anything...
I already looked at the whole JTAG REPAIRs everywhere and I dont want to pay 60$ to fix my phone if Sprint can do it for free
Also I dont want to buy a USB JIG either.
I got this phone couple months back by the way
Click to expand...
Click to collapse
Play dumb and pay the deductible.
Sent from my Rooted SPH-L710 w/ a FreeGS3 rom using xda premium
DraggyWan said:
Play dumb and pay the deductible.
Sent from my Rooted SPH-L710 w/ a FreeGS3 rom using xda premium
Click to expand...
Click to collapse
You mean to go to the store and just pretend I don't know what happened? How much would the deductible be? I do not have TEP... If it is more than 60$ then might as well get it repaired in that one JTAG REPAIR website
Andybkn said:
You mean to go to the store and just pretend I don't know what happened? How much would the deductible be? I do not have TEP... If it is more than 60$ then might as well get it repaired in that one JTAG REPAIR website
Click to expand...
Click to collapse
They're not going to be able to fix it. JTAG might be your best option.
Andybkn said:
You mean to go to the store and just pretend I don't know what happened? How much would the deductible be? I do not have TEP... If it is more than 60$ then might as well get it repaired in that one JTAG REPAIR website
Click to expand...
Click to collapse
If you dont have TEP then the best option is the JTAG repair