Develop Bugs

Report lost, keep phone?

Would the phone still function as a wifi device when you report it lost? If im going to pay $100 I much rather keep my current phone for wifi and testing out roms, its a rev 2 with tons of light leakage, some LCD pixel rainbow leakage near the top of the screen,a minor scratch on the screen, battery cover is warped and bent out of shape it barely stays on and theres a ding on the bottom right side.
Don't even think its worth trying to argue with radioshack that I should get a replacement under warranty instead of paying insurance $100 of my hard earned cash.
I can't stand dealing with brick n mortar employees.. they are so aggravating to negotiate with.
Also, in before Sprint employees call "FRAUD!" I think selling me a phone with so many major defects then trying to make an extra $100 off me to replace is more fraudulent.

I won't judge you!
Yes wifi will work fine.

lol, I just deleted my response to your thread in General. FYI, a mod can easily move threads around..
In response to your question:
Yes, your phone will still function as a wifi enabled device
The only possible problem would be it trying to run the Hands-Free-Activation but I think you're good if you leave it powered off for a day after you activate the new one. Also, you can avoid that possibility all together if you put CM on it. Sprint can't activate AOSP builds on their network. I've had to flash back to Sense builds 3 times to get phones switched around between my Sprint account and my Dad's.

Why doesn't everyone do this to have an extra wifi device? Oh, that is why they cost 600 bucks to buy outright.... that's right.
In your situation i see no problem and won't judge.
Everyone else who sees this thread and does it just because they want to browse porn on their couch is what aggravates me.

skydeaner said:
Why doesn't everyone do this to have an extra wifi device? Oh, that is why they cost 600 bucks to buy outright.... that's right.
In your situation i see no problem and won't judge.
Everyone else who sees this thread and does it just because they want to browse porn on their couch is what aggravates me.
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Agreed, the OP doesn't seem to be a crook. I think his logic is pretty sound but the only difference between him and someone doing this for fraudulent personal gain is intent..
I want to offer an opinion about the price point for these phones. Working in the heart of an international company (the third largest in our industry) I am of the opinion that the $600 price point has no relation to the people that commit fraud to get new phones for whatever reason. The price of the phone is $600 because that's what the brilliant business analysts at Sprint, HTC, or whatever consulting group they contracted told Sprint is the sweet spot between profitability and perceived value in the consumers mind, coupled with the subsidized price of $200 with a 24 mo contract. They could sell these phones for $300 and make a diminished profit, or they could sell them for $800 a pop but end up selling half as many.
The price points are built to take a predictable percentage of fraudulent claims in to account. I AM NOT ADVOCATING FRAUD!! I am only suggesting that if no one committed fraud and got free phones or kept "lost or stolen" replacements for WiFi enabled backups.. the price would still be $600. The difference is Sprint, HTC and Asurion would make a greater profit margin.
Again, I am NOT ADVOCATIN FRAUD. If you are a thief then you don't deserve to own an EVO. But I'm tired of seeing people drop the "you are the reason this is so expensive for me" line. It's just not true. It would be more accurate to say "people like you are why Dan Hesse's kid has to settle for a Gallardo when he really wanted a McLaren F1". I do not feel sorry for Dan's kids.. at all.

it likely has little to do with the price of the phone but it certainly has to do with the price you have to pay azurian for the replacement.
while you may not be selling it reporting it lost/stolen is still fraud(as it is not lost or stolen and you are reporting it that way specifically with the intent to keep the existing phone). i wont judge just saying fraud is fraud at least accept the facts.
I also wouldnt be posting your intent to fraud on a public forum but that's just me. chances are nothing will ever happen but if you are the one sucker they catch they can easily track the post back.

nebenezer said:
lol, I just deleted my response to your thread in General. FYI, a mod can easily move threads around..
In response to your question:
Yes, your phone will still function as a wifi enabled device
The only possible problem would be it trying to run the Hands-Free-Activation but I think you're good if you leave it powered off for a day after you activate the new one. Also, you can avoid that possibility all together if you put CM on it. Sprint can't activate AOSP builds on their network. I've had to flash back to Sense builds 3 times to get phones switched around between my Sprint account and my Dad's.
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awesome i love cm6 but cant use it cause it has no 4g but since my first evo will only be wifi it will be perfect, so I should flash cm6 back on then call the insurance and claim it lost?
edit: also turn off the phone untill I get my replacement a good idea too? pop the battery out?

crakerjaks said:
awesome i love cm6 but cant use it cause it has no 4g but since my first evo will only be wifi it will be perfect, so I should flash cm6 back on then call the insurance and claim it lost?
edit: also turn off the phone untill I get my replacement a good idea too? pop the battery out?
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Just put it in airplane mode and make sure GPS is off and I think you should be fine but pulling the battery would be the safest. Tell them its at the bottom of the lake. Then they would have zero reason to even attempt to try and do a locate on it or anything.

Take the battery out. If you can use a app to take pics from the internet I'm sure they can turn location on or find it with it turned off. My 2 cents.
Sent from my PC36100 using XDA App

Reported my Phone Lost

But I actually dropped it and the screen is cracked but still works, if I turn off mobile networks, wipe data, factory reset, and only use google voice with wifi will sprint/asurion ever know I still have the phone or would they care since they have another $100 of my hard earned cash.
Theres a 3-5 business day backorder on evos, sucks cant swap it out for an epic, I hate radioshack so much.. same old song and dance.

crakerjaks said:
Theres a 3-5 business day backorder on evos, sucks cant swap it out for an epic, I hate radioshack so much.. same old song and dance.
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Wait..why do you hate Radioshack?

believe or not when i owned a Palm Pre, the power button stopped working, there was a small crack on the side of the screen....even though the phone was still usable, i reported it lost/stolen to asurion and just kept on using it......until they sent me a new one the next day....i don't see any sense in paying $7/month, paying $100 deductible AND sending back your old phone so they can fix it and sell it again and make more money

backdown said:
Wait..why do you hate Radioshack?
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I tried exchanging it the first time before i dropped it because of major light leakage and some old fart asshole was trying to charge me $99 Radioshack replacement bull**** where they send my phone in and have it fixed and then "replaced" or some scam like that.. told him going through insurance was a better deal because I actually get an Actual Replacement phone versus they glue my screen up better and send it back to me. Grump old ****s @ RS, Never buying anything from that place again, I'll go straight to the source.
kazi86 said:
believe or not when i owned a Palm Pre, the power button stopped working, there was a small crack on the side of the screen....even though the phone was still usable, i reported it lost/stolen to asurion and just kept on using it......until they sent me a new one the next day....i don't see any sense in paying $7/month, paying $100 deductible AND sending back your old phone so they can fix it and sell it again and make more money
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Interesting, Im just using google voice for txt nothing else

Hmm...
Not to be all "morals based" or anything... but I guess if I was ever trying to mislead an insurance company, I sure as heck wouldn't post about it! They are all advanced and stuff and have figured out how to use the internet... They don't like it when people mislead them.

lafrad said:
Hmm...
Not to be all "morals based" or anything... but I guess if I was ever trying to mislead an insurance company, I sure as heck wouldn't post about it! They are all advanced and stuff and have figured out how to use the internet... They don't like it when people mislead them.
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and i dont like how i get screwed with a defective Rev 2 phone and is manhandle into paying $100 to replace it one way or another..

crakerjaks said:
and i dont like how i get screwed with a defective Rev 2 phone and is manhandle into paying $100 to replace it one way or another..
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Uh, you dropped it.

posguy99 said:
Uh, you dropped it.
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I droped it after they refused to swap it out for light leakage

Help me?

Ok i got an issue sprint wants me to pay 100 dollars cause i cracked my evo's screen..... I was thinking though what if i take it apart and fiddle with the micro usb port to make it not work that way i could use the manufactures warranty? What do yall think cause i reallllyyyyyy dont wanna fork out 100 dollars...

alainater said:
Ok i got an issue sprint wants me to pay 100 dollars cause i cracked my evo's screen..... I was thinking though what if i take it apart and fiddle with the micro usb port to make it not work that way i could use the manufactures warranty? What do yall think cause i reallllyyyyyy dont wanna fork out 100 dollars...
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Well, that's fraud.
But the fact is they can look at the phone and say "that drop that caused the screen to crack caused the usb failure" and it won't be covered.

mattykinsx said:
Well, that's fraud.
But the fact is they can look at the phone and say "that drop that caused the screen to crack caused the usb failure" and it won't be covered.
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Truetrue butttttttt what if i say that the usb port went bad about a month ago and i just cracked the screen yesterday?

lol if you DROPPED YOUR PHONE THEN PAY UP! People like you are the reason why insurance is so high! you screwed up, YOU PAY FOR YOUR MISTAKE! have a good day.
ps. OR YOU CAN SAY, "I WANT TO UPGRADE TO THE EVO 3D!" They will let you trade that phone in even if it is broke because they know they're making a sale. lol.

alainater said:
Truetrue butttttttt what if i say that the usb port went bad about a month ago and i just cracked the screen yesterday?
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Doesn't matter.

runcool said:
lol if you DROPPED YOUR PHONE THEN PAY UP! People like you are the reason why insurance is so high! you screwed up, YOU PAY FOR YOUR MISTAKE! have a good day.
ps. OR YOU CAN SAY, "I WANT TO UPGRADE TO THE EVO 3D!" They will let you trade that phone in even if it is broke because they know they're making a sale. lol.
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well im already pissed because i dropped it January and the screen broke. BUTTTTTTTTTTTTT i didnt have to pay anything they just got me a new one with no fees or anything. The person i talked to said that in January they used the manufacturers warranty to replace the screen and now apparently it's not covered..... Also how would i trade it for an evo 3d!?

They'll just say well why are you just bringing it in now, a month later? Also it'll be SO much more suspicious that it 'hasn't been working for a month' right after they said it'd cost 100$ to get it repaired, and mroe of a fact why didn't you say it was faulty then? Though it'll default to the drop that cracked the screen > broke the usb port > 100$ fix.

Ever heard the phrase "you break it, you buy it"? Guess what, you broke it. Now grow up & buy it.
If you don't want to spend the $100 for a replacement, you can try to fix it yourself. It'll still cost you, but not as much. It doesn't matter what else is wrong with the phone, you're going to have to pay the deductible since the screen is cracked, If you can't afford it, borrow someone's old flip phone or something.
Sent from my PC36100 using Tapatalk

plainjane said:
Ever heard the phrase "you break it, you buy it"? Guess what, you broke it. Now grow up & buy it.
If you don't want to spend the $100 for a replacement, you can try to fix it yourself. It'll still cost you, but not as much. It doesn't matter what else is wrong with the phone, you're going to have to pay the deductible since the screen is cracked, If you can't afford it, borrow someone's old flip phone or something.
Sent from my PC36100 using Tapatalk
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The only reason im *****ing about this is because it was covered in january and i never got a notice saying that is't not covered anymore. In january i walked into a sprint store told them i cracked the screen and they ordered me a new one for free.

alainater said:
The only reason im *****ing about this is because it was covered in january and i never got a notice saying that is't not covered anymore. In january i walked into a sprint store told them i cracked the screen and they ordered me a new one for free.
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It was NOT covered in January, that was a mistake/misinterpretation that was quickly changed back.

I can't wait until those new phones later this year. errrrrr. I want an Evo 3d quad core phone with 9 inch screen. :-D LOL! now back to the subject. lol. You got lucky in january. almost like when you make wild love to a super model *which I do on a daily basis*

mattykinsx said:
It was NOT covered in January, that was a mistake/misinterpretation that was quickly changed back.
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Yeah they said it was covered under the manufacturers warranty and they changed it
Sywped from mah Supasonic!

runcool said:
I can't wait until those new phones later this year. errrrrr. I want an Evo 3d quad core phone with 9 inch screen. :-D LOL! now back to the subject. lol. You got lucky in january. almost like when you make wild love to a super model *which I do on a daily basis*
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Hahahahahahahahahahahahha
Sywped from mah Supasonic!

When did you buy the phone ? Depending when you did, it was probably under the HTC warranty and that's why they replaced it. Now its under sprints tep and they want you to pay the deductible
Sent from my PC36100 using XDA App

Steven 1 said:
When did you buy the phone ? Depending when you did, it was probably under the HTC warranty and that's why they replaced it. Now its under sprints tep and they want you to pay the deductible
Sent from my PC36100 using XDA App
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I bought it July 2010. When I called sprint they told me that i'm still under warranty but that the warranty no longer covers screens
Sent from my PC36100 using Tapatalk

No it really was covered in January... it's not now.... no one got a notice of either changes.... The change was originally made in October of last year and they did say... "that a cracked screen was covered" and ALOT of people took advantage of that..... soooooo now the official policy is "Two or less cracks and no more than an inch on either" Official as of today but maybe not tomorrow you dig?

Ohh ya and as for which came first... once the screen is cracked..... no one cares it's just $100 please.

GO INTO A SPRINT STORE AND ASK IF YOU CAN DO AN UPGRADE TO THE EVO3D. ALSO NOTE THAT YOU WOULD LIKE TO TRADE YOUR CURRENT PHONE IN AND GET 100 BUCKS OFF. LOL! 50/50 chance of it working. lol. now if it is a lady, you can always say "I'll pleasure you like no guy before in the back room" you might get it for free. LOL!!!!! but of course that only works if they are black and fat. LMAO!!!!!! oh oh. I mean white and fat. LMAO!

Archalys said:
No it really was covered in January... it's not now.... no one got a notice of either changes.... The change was originally made in October of last year and they did say... "that a cracked screen was covered" and ALOT of people took advantage of that..... soooooo now the official policy is "Two or less cracks and no more than an inch on either" Official as of today but maybe not tomorrow you dig?
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Ok that actually makes sense haha
runcool said:
GO INTO A SPRINT STORE AND ASK IF YOU CAN DO AN UPGRADE TO THE EVO3D. ALSO NOTE THAT YOU WOULD LIKE TO TRADE YOUR CURRENT PHONE IN AND GET 100 BUCKS OFF. LOL! 50/50 chance of it working. lol. now if it is a lady, you can always say "I'll pleasure you like no guy before in the back room" you might get it for free. LOL!!!!! but of course that only works if they are black and fat. LMAO!!!!!! oh oh. I mean white and fat. LMAO!
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I'll probably just buy a new digitizer. I'm due for an upgrade in may so I'll probably sell my evo in June and get the next evo in June

I hate Sprint/Asurion

So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)

That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.

Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk

japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.

Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.

newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.

newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!

newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?

Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.

TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.

LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.

Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium

How is this Sprints fault?
Sent from my SPH-D710 using xda premium

I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g

Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.

So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!

newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.

boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.

gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.

I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.

Battery Expansion and Screen

My screen is buckling, and when I asked the Sprint Store people, they claim it's from charging too long.
I've never had a device do this, so I never thought about it, but they showed me several devices they have on display that are doing the same thing.
Sucks.
I want to get another phone, but I'm on contract until May 2018.
Only then can I get another phone with an installment plan from Sprint. Another way these companies screw us.

mcwups1 said:
Another way these companies screw us.
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Click to collapse
No one screwed you, you singed the contract on your own...
Why people still sign contracts for phones? I understand for business but I really don't think it's that much cheaper on the long run.
I'm sorry, I just had to get it out of my head
Sent from my HTC 10 using Tapatalk

Perooo1 said:
No one screwed you, you singed the contract on your own...
Why people still sign contracts for phones? I understand for business but I really don't think it's that much cheaper on the long run.
I'm sorry, I just had to get it out of my head
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
What?
The contract I signed allowed for a new upgraded phone every two years.
Since this phone, the HTC 10, they changed it.
That's what I'm talking about.
Maybe whatever is talking in your head needs to be looked at.

Force them to repair it by letter. A swollen battery can blow up bad and could burn down your house or burn you.
If not contact a lawyer and ask for advice.
And second dont believe everything what these honkey tonk sellers tell you. Most or them dont even finished school and think they are smart.
I could tell you storys...