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I sent in my phone under warranty because it won't boot or even turn on. It was covered under warranty but because I have a I had a scratch on my screen they would not repair it unless the scratch was fixed. This was not covered under warranty. So in order to get my phone back I had to pay £120 to fix something I didn't want to get fixed in order for them to fix the original fault.
Just if your wondering my phone just died suddenly, I had the sat nav turned on, looked up and the phone was dead. Couldn't turn it on, wouldn't even charge . I was gutted to say the least. And now I have to pay £120 to get it fixed I am absolutely sickened. I won't be buying another HTC after this.
Anyone have any experiences with HTC returns?
Anyone know who I could complain to, because I feel abit hard done by.
That sounds absolutely unacceptable. There's no way they can force you to have a repair you don't want or need.
Make sure to speak to as many people as possible, taking their names each time so you know this is not one customer service agent getting their wires crossed. Try to speak to someone as high up as possible asking each time to be put through to whoever supervises the one you're talking to.
Sounds borderline illegal!
It's like being forced to pay for life support system when you are nearly dead from an incurable illness, and not having the option to terminate your own life. Maybe you should ask them what they would do in the above scenario.
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
I would have held out a bit longer on paying but I'm heading off on holiday soon and I want my phone back before then.
Not sure what I can do now though
bacchus_ben said:
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
I would have held out a bit longer on paying but I'm heading off on holiday soon and I want my phone back before then.
Not sure what I can do now though
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Very strange
but i guess it could be part of some type of quality control
i.e send in a faulty phone they have to fix everything
I know when i had a problem with my HP laptop It was sent in due to a problem with the motherboard but they ended up replacing the mobo, dvd rom and some other stuff.
I.e for them to fix the device they then need to do extra testing - but if the screen is broke or scratched it may mean testing would fail.... (just my take on it)
eeither way u shouldnt be forced into paying for a repair though - check terms again and then speak to trading standards u may have a claim u could make against them.
bacchus_ben said:
I asked them a few times that I was ok with the scratch but If I didn't get the scratch repaired they wouldn't fix the phone at all.
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Then this is obviously a policy. It should also be one YOU are fully aware of. Ask them to point you to the passage in the warranty documentation you received in the box where this policy is spelled out. If they can't tell them you'll be contacting trading standards. I'd buy myself a cheap £10 pay as you go mobile and use that for now and don't pay them off. You;d be better off not using your data on holiday anyway. Took my phone with me to Paris. Checked email once and used Maps to find my way once and it cost me a bomb
Think they are out of order they cant force u to fix ur screen unless it was completely trashed speak to trading standards asap
Sent from my HTC Desire using XDA App
Aitese said:
Then this is obviously a policy. It should also be one YOU are fully aware of. Ask them to point you to the passage in the warranty documentation you received in the box where this policy is spelled out. If they can't tell them you'll be contacting trading standards. I'd buy myself a cheap £10 pay as you go mobile and use that for now and don't pay them off. You;d be better off not using your data on holiday anyway. Took my phone with me to Paris. Checked email once and used Maps to find my way once and it cost me a bomb
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I've got navigon, co pilot and spotify all three don't need data. So I really want it for my road trip in europe. Thats why I paid but I know it does not leave me in a good bargaining position.
So I was thinking of waiting until I have my phone back before I start threatening HTC with trading standards.
What else could I do?
Try to speak to someone higher up in HTC customer service.
Sounds like extortion to me.
You mention Trading Standards, so I'm guessing you're in the UK.
First, things first, if you didn't buy direct from HTC (Can you even do tihs?) then you MUST deal with the vendor and they MUST (Absolutely, definitely, 100%) sort it out. You purchased it from someone, and the manufacturer is absolutely immaterial.
If you've paid already, you might be a bit screwed, because you probably shouldn't have dealt with HTC directly. If that's the case, then yeah, speak to Trading Standards next. Know your rights, and kick off. E-mail the CEO (Trust me, this helps get things moving) and threaten to take them to small claims. More to the point, mean it - give them time scales to respond and timescales to deal with you. Then, pay your £30 and have your day in court.
I can almost guarantee they won't bother with the hassle over £120 (Small to them, big to us) and you'll get "We'll pay, but we don't accept fault" type letter and a cheque.
Play the game! Companies try to screw us at every step of the way and they need to be told. The law is almost certainly on your side.
hermand said:
You mention Trading Standards, so I'm guessing you're in the UK.
First, things first, if you didn't buy direct from HTC (Can you even do tihs?) then you MUST deal with the vendor and they MUST (Absolutely, definitely, 100%) sort it out. You purchased it from someone, and the manufacturer is absolutely immaterial.
If you've paid already, you might be a bit screwed, because you probably shouldn't have dealt with HTC directly. If that's the case, then yeah, speak to Trading Standards next. Know your rights, and kick off. E-mail the CEO (Trust me, this helps get things moving) and threaten to take them to small claims. More to the point, mean it - give them time scales to respond and timescales to deal with you. Then, pay your £30 and have your day in court.
I can almost guarantee they won't bother with the hassle over £120 (Small to them, big to us) and you'll get "We'll pay, but we don't accept fault" type letter and a cheque.
Play the game! Companies try to screw us at every step of the way and they need to be told. The law is almost certainly on your side.
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Ok I'm based in Ireland but I bought the phone from Clove.
I contacted them first but they said it would be quicker to deal with HTC directly as all they do is send it to them anyway. Either way I would have to send my phone to the UK. I've done returns with Sandisk and Lenovo before and had no issues.
I bet the reason they wanted you to get the screen repaired is because they will then send you a re-conditioned phone. Check those numbers!
Sent from my HTC Desire using XDA App
They keep giving me "reconditioned" Evos. Basically, everything is new on it, except for the main board.
First Evo - Started to reboot on it's own. Sprint repair center ordered "reconditioned" Evo. Was on backorder, had to wait about 3-4 days.
Second Evo - USB charging issue along w/ light leak on the outsides of the screen. Ordered "reconditioned" Evo.
Third Evo - Hotspots on the screen as soon as I turned it on in the Sprint store. They tried to change out the screen, but it seems more like a main board issue since it did the same thing on the new screen. Told me they ordered another "reconditioned" Evo. It's on backorder again, so might be a week or two.
Yesterday morning I called up Sprint and *****ed at anyone that I could get on the phone. Told them I WANT a new phone...not a "new to me" phone, but a BRAND NEW phone. Told them I don't want to hear "I'm sorry" or "I understand your frustration" because it's quite apparent that they don't.
Finally getting it escalated to within corporate after threatening the CSR level employess (including their sups) that I've filed a complaint with BBB and have dispatched an email to corporate executives at the company. Funny how much they want to take care of you once you say that. Waiting on call back from someone at Corporate.
Had a ***** this morning tell me "Maybe it was a virus you keep downloading."....No *****, it's a HARDWARE issue. HTC QA dept. seems to have been taken off the lines and told to go to accounting so they can help them count their cash.
I got a call this morning from a senior manager (directly from my email) and the guy turned out to be a complete douche. He wasn't very interested in what I had to say. He just told me that he has to follow his procedure and that if my FOURTH one has an issue, we'll look at other options. I asked him if the other options includes a new phone and he said we'll cross that bridge when we get there. Completely douchebaggery out of this ahole's mouth. I asked him how he thought having a 4th phone in my hands within a 2-3 week time frame was acceptable. All he said was he understands
I'm honestly thinking of paying out the cancellation fees and running from Sprint at this point.
just be glad they are sending you replacement phones.
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
zeuzinn said:
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
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LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
faqlexi said:
LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
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like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
faqlexi said:
I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
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Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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You're right about Apple. Last time I had an issue with a macbook (the HD was corrupt after a month of use) I brought it in and they were going to replace it but it was going to take a week or so. I needed my comp back for my school work (was in college) and they gave me a brand new macbook there and then. No questions asked.
I would recommend reading the book How to win Friends and Influence people.
If you want a brands new phone, the only way to get a brand new phone is to get the person you are talking to to WANT to give you a brand new phone. To do that, you need to learn what they WANT. As a CS rep, I want people to tell my boss how great I am and the company will fold without me. When I need something from someone I say this "Shiela, you are the only one that can help me here." explain the situation and tell her what I am looking for and end with "and please give me the name of your supervisor so I can contact them directly and let them know how you not only kept me as a customer, but made me completely satisfied. WHen I called I was angry at your company, and Shiela singlehandedly changed that.
Bottom line, you get WAY more bees with honey.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
zeuzinn said:
Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
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This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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Click to collapse
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
Yellowcard8992 said:
Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
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Only reason I brought up Apple is due to their CS. I know their phone doesn't measure up, but after getting kicked in the nuts a few times, you want to give that part a rest and get kicked somewhere else.
This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
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Light leakage doesn't worry me too much. I haven't returned a phone or complained about a phone only due to light leakage. There has always been something else hardware wise wrong along with that.
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
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I tried the retentions dept. They basically offered me a LG Rumor or a Blackberry Curve for $50. They said they can do nothing more if I want to cancel.
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
Yellowcard8992 said:
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
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Sprint store just called and said my "new to me" phone came in today. I'm going to check it out after work. If there are still issues, I'm going to ask them about this policy.
Same thing happened to me worth my last phone the palm pre, I had 10 of em in 6 months. After the 4rth one I demanded a new one, they reluctantly gave me one, unfortunately that one failed in less than two weeks
After playing who's your favorite customer for a few more months the, evo dropped so palm could finally kiss my a$$.
It sucks your having those problems, my phone hasnt had any problem and (knock on wood) have had it for going on 6 months now
Swyped from a galaxy far far away......
HAHAHAHA!!!
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
O and by the way....
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
sekigah84 said:
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
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+1
Same problems on verizon. They are NO better unfortunately. Actually, they told me they no longer offer new replacement, ever, and i was paying for the extended warranty and insurance.
ryandoubleu said:
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
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Got my 4th Evo last night. Turns out this one has severe light leakage. Compared it to my wife's hardware ver. 004 phone and this one is very noticeable. Told the people at Sprint Repair and they said they'll swap out the screens, but they don't have any in stock right now.
Waiting for the Operations Manager, Brian Patrick from Sprint corporate to call me back today.
ryandoubleu said:
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
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They tried to tell me "It's a non-issue, it's only cosmetic."
While I understand that it is only cosmetic, if I'm buying the Ferrari of all phone (HTC and Sprint market it as the best on the market), then I don't want even a scratch on my Ferrari. If I paid good money for it, I want my good money's worth and I demand that it be perfect.
There may be those who may say "Give it up, it's just the way the phone is.". To them, I say at what point in your life did you give up wanting your money's worth? At what point did you say to yourself a BRAND NEW item should be of garbage quality as long as it's in new packaging?
So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk
japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.
Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.
newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!
newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.
LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium
How is this Sprints fault?
Sent from my SPH-D710 using xda premium
I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g
Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.
So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!
newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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Click to collapse
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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Click to collapse
i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.
I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.
The post I'm going to quote below got me wondering. I'm making a new thread here because the other thread was posted in development, and at worst it will be locked and at best merged with the other thread the OP made in Q&A. (EDIT - Looks like it was even worse ... the thread was deleted). So ...
newalker91 said:
Just so you guys are aware, many service centers are going to be adopting a stricter interpretation of the Sprint policies in the near future. I've warned about this, but no one likes to listen.
Class 3 device issue includes total device failure in which the device is unable to function without the replacement of the motherboard. This will now include all devices unable to power on after refurbishing, bricked or not bricked. You will be paying a deductible.
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I'm curious. What percentage of E4GTs that have been brought into you over the past couple of months, that appear to be full hardware failures (won't boot into DL mode or recovery, or anything else), that only "mysteriously" show a blue light when powered on, do you guys suspect are bricks related to flashing in custom recovery on an ICS kernel?
The above makes me wonder if Sprint has seen a large increase in warranty exchanges over the past couple of months on E4GTs (gee I wonder why) thus driving the need to adjust their service policy? Maybe it's something that's been in the works for awhile in an attempt to keep profit margins up, but I'm curious if this phone may have been a catalyst to crack down on full exchanges.
newalker91 said:
At my store, we've only seen a few. Each of which they claim to have received a software update (when the most recent to have been pushed was months ago) and only the blue light would power up. The pattern continues on with Motorola Photons as well with the white light when plugged into power and Failed to boot 01, and Nexus S 4G with the unlock symbol and frozen at splash. They claimed to have been using it on a car charger and it just stopped working. All of our customers to bring these issues in so far have been young males (age 16-30). Would be one thing if it were like this only at my current location, but it carries back to the last year I spent at my previous job as well with the same types of excuses and category of customers.
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People just are being lazy and not reading everything before they flash. The outcome is going to be bad for all of us, including the non-lazy. It's sad that it comes down to this. This is exactly why Sprint doesn't allow early upgrades anymore, because people abuse it by selling the new phone and the complain a few months later wanting more.
Sent from my SPH-D710 using Tapatalk 2
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Click to collapse
Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint
newalker91 said:
At my store, we've only seen a few.
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Click to collapse
Can you put any kind of percentage on it? Like 1 in 10, or 1 in 50? I'm curious how often these devices completely fail on their own, and how often it's caused by firmware flashing.
lafester said:
I highly doubt sprint pays any more then $199 per device. If you can prove otherwise please do.
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Click to collapse
Companies like sprint do get phones for a good price from the manufacturer. But you have to look at it from the provider's point of view... Sprint is not making a profit from the time that you first sign a contract. That's why we signed a contract, we agreed to be a customer for the length of the contract in order to get a good price. That's why you get charged for an Early Termination Fee for breaking that contract early.
Sent from my SPH-D710 using xda premium
I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.
Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G
I can't speak for all techs but I just took a $1.04 an hour pay cut and I am now offered commission based on customer satisfaction. Bring me your bricked, rooted phones, and don't be a total bonehead in my store and I will take care of you.
Sent from my SPH-D710 using XDA
Sorry to say it, but why not just make TEP mandatory for any subsidized smartphone. Maybe a once per device life-cycle brick swap, after that its deductable. If its a bad OTA, Sprint will know and can make exceptions, but other than that, it would be a good idea to just assume everyone roots, and work with it. We can help by not flaming people asking questions regarding flashing when its known that some methods are very risky.
I've mostly held my tongue when seeing people talking about bricking their phones and then lying to Sprint so they can get a replacement at reduced/no cost. The few times I did speak up (as well as a few others) there were responses dogging people for their moral superiority, one person even suggested if I bricked my phone I'd do the same thing, to which I replied I most certainly would not.
I don't judge people. You do what your conscience allows you to live with, as do I. But I will say that I would be pissed if I ever took a truly borked (not by my hand) phone into Sprint and got major hassle because they might assume I'm just one more person futzing up my phone and trying to get a new one.
No one wants to accept their actions may have long term consequences but the truth is, they do. For every bricked phone they've been duped into replacing there's a price to pay and that price is likely going to be spread out to all of us in the form of higher phone prices (if they don't get rid of subsidy pricing altogether), higher insurance rates and possibly even fewer service centers due to cutbacks within the company.
So maybe just be a little extra careful before flashing that next leak or ROM. Read the instructions, read them again, ask questions before flashing and then take responsibility for what ultimately happens.
Okay, I suppose I'll get off my high horse now.
newalker91 said:
If you're going to start hurting your own exchange rate and cost Sprint extra money on DBR equipment just so you can make your commission, then there's a lot of failure going on in your location. Your front office is failing to properly analyze the situation and the back office isn't following policy. Do not create the ticket until you know exactly what the situation is, and then you won't be in a bind when you realize you can't fix it and need to violate policy to get a good survey.
As for the percentage of bricked devices we see, I'd say 1 in 100 at the very most. We see between 175-250 phones per day on average. Like I said before, the bricked devices are usually brought in by young males who seem to think they know a lot about their phone. Extensive retail fraud training comes in handy when we can pick out when we're being fed a line because they immediately start over-explaining what was going on when the device just failed and then they start offering explanations as to why their story is valid.
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Click to collapse
After the 1st month of the change the increased our csat goals. As for my exchange rate, as a store we are below 20% our goal is 32%. If I miss my goal, guess what, nothing happens. If I miss csat goals, I take a huge paycut. I agree we don't see many unrecoverably bricked phones. According to m&P's we cover rooted devices so whatever... as for dbr'ed phones, I am still the king at spotting liquid damage.
Sent from my SPH-D710 using XDA
im0rtalz said:
I have paid for TEP since my HTC Evo, have not once bricked or even brought any phone back to sprint. It's sad that so many are bricking and not taking responsibility and even worse is when I hear stories of successful returns even without insurance.
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I must say I have been paying TEP for 2 phones for over 7 years and way back in the $6 dollar days I think it was. I have been rooting and messing with my phone since my PC6700 and I have not had to use my Ins at all. Hey it sucks to pay for it all those years but I rather have it than not. But you can't knock people for trying to get away with what they can... unfortunately its kinda human nature to get as much as they can out of certain situations...
patrao_n said:
Couldn't agree more. If you brick it, its your own fault. You should just pay the 100$ deductible and call it even. If you want to avoid it then either read read and read some more or don't mess with it in the first place. The only people I am not talking about are the devs who found the problems out the hard way. But when they say don't do somehing and you do it because you couldn't be bothered to read a paragraph you should pay up.
Sent from my BAD A$$ EPIC TOUCH 4G
Click to expand...
Click to collapse
Other than developers there were some in the beginning that got caught up long before some developers took the plunge and borked their phones. I agree if more people read the OP then we would have less issues. They should have an agreement popup when you click to download a rom stating that you read the OP or something. I know it won't work but I am just saying there were like 5 "I think I bricked my phone" threads popping up every 12 hours for a few weeks....
The only phone I have had that would not boot and give a blue led flash was one of our in store demos. It was plugged in all day on a demo loop.
Sent from my SPH-D710 using XDA
Dchibro said:
Do you seriously think Apple sells the iPhone to carriers for $199? Not a chance, and the same applies to Android manufacturers. From what I've read, carriers pay around $500 per smartphone, so have about $300 to make up over the 2 year contract term. A little less for Verizon, because they can get away with charging $299 for some devices.
There's a reason they call it a "subsidy".
Edit - Here's a decent article on the subject with a few numbers ... http://www.brighthand.com/default.asp?newsID=18672&news=Apple+iPhone+ATT+Verizon+Sprint
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Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.
clide whit said:
Apple should, since it probably costs them like 50 cents to have a bunch of suicidal chinese workers make their Iphones.
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Thanks for contributing. Run along now....
Sent from my SPH-D710 using Tapatalk 2
I hope to god I don't brick my phone, although with developing its almost unavoidable at some point..
Both I and my dad have made friends with a tech at sprint, he has been helping us out since the old htc hero days, so I would like you other sprint techs to clarify for me..
Last time I had gone in (got my ns4g, mid-july) he had told me that they cover bricked devices, so if anything went wrong in that area, they would replace the device for me.. Never had to use my TEP, and have had it for the past 4 years.
Would they replace my ns4g if I brought it bricked? or would there be a deductable? Not trying to lie to them, just curious. I had developed for it for the past couple months and come close to bricking a few times. If I could use my TEP powers just this once, I would be a happy camper with my ns4g.
newalker91 said:
By policy, anything that voids warranty falls under deductible. This includes damage caused by root, misuse or misplacement. Some techs will still help you with the bricking part.
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Click to collapse
Thanks for clarifying.. I guess i'll just have to bring it to my friendly sprint tech and see what he can do..
newalker91 said:
Lol, I'm still a little shocked at how corporate techs handle LD. A tiny little blemish in the copper and a couple of my techs scream LD! LD! and DBR the phone just to avoid putting in any effort. I see this as a lack of experience in determining the true cause of the customer's problem. In situations where there is a little LD, I just make the customer aware and scrub it off with a little denatured alcohol, run a gold pen over it to re-seal the copper and toss in an anti-tarnish tab to absorb any humidity that would aggregate it. That's how you earn true CSAT.
Click to expand...
Click to collapse
So when they come back a week later and have a dead phone, that is shoddy work. Flag it, then offer the cleaning, give no promises. I have seen phones that has been at the bottom of a pool for 15 minutes and my brother is still using it, and I have seen a tiny spot of corrosion on a power ic and the phone will never power on. Just fyi I have been doing this for 9 years now, I have 84 surveys under my belt, which is a lot for a tech, I am 84 for 84. Our repair csat avg for the last year is 82%. Don't tell me how to earn csat, SON. Yes I realized I just started a pissing match on a forum, but I don't like being told I don't know how to do my job. My srss has 3rd party techs come and shadow me to learn the right way to do things.
Sent from my SPH-D710 using XDA
84 surveys???? I get 84 surveys a month :x with. 100% csats I might add
Not bragging lol
Ooooook a liiitle lol jk
I can assure you if you have water damage, even in the slightest, I will not be replacing your device so some poor bloke can get your remnufactured board and I have to replace his too...
Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
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Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
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I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
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Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
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Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
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Every iPhone comes with one year of hardware repair coverage
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The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
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You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
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well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
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That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.