Develop Bugs

4th Epic Jacked. **sprint employees** any other options?

Now I seem to remember that after X amount of replacements sprint is "supposed" to reccomend another phone as a replacement...
Could anybody in the know tell me/PM me what might be on the WEL list?
Big TIA!
Sent from my SPH-D700 using XDA Premium App

to my knowledge/experiences it is totally up to the stores discretion. ive seen people as of late going on the 4th, 5th device of the same model. this isnt just due to the store, but also because with certain models there is no comparable phone that isnt a downgrade.. that being said, its not likely they are going to give you an evo or a nexus, may be best to work the angle of an early upgrade with a discount to the equipment if they are continuing to offer the same equipment

Ya that's what I thought...not trying to get a nexus, but was wondering if the evo could be an option...
Sent from my SPH-D700 using XDA Premium App

Good luck is all I can really say.

Our store is only Advanced exchange, and we've got to look at device history, and decide if the person is just trying to get into a different model. We would either order another Epic (depending on what broke on this one, and what broke on the previous ones... might just be an education issue rather than something defective) or see what else is on the WEL. (BTW, WEL list is redundant, kind of like ATM machine.)
Really, it depends on the store you go to, and how you handle the situation.
What is wrong with this phone and what was wrong with the previous ones?

NO. I worked in a group called Multiple Device Exchange. There is no policy that says we will exchange the device for another one. Sprint is a warranty replacement. There is a program called WE'LL, but that is few and far between. It is Sprint policy that after 3 Advanced Exchanges in a 12 month period, the customer has to go to the repair center for the device to be looked at. There is a 35 mile exception to that rule.
Sent from my SPH-D700 using Tapatalk

What is wrong with this phone? It honestly sounds like u want an evo
"The greatest respect you can earn is self respect" Louie Simmons

Okay, it really depends on who you are dealing with.
Here is the thing, to qualify for the WEL Program you must have at LEAST 3 replacements that involved a tech store. It depends the person you talk to, but that is the minimum, and it must be pretty close together.
Now it depends on your issue. If you feel that your problem or problems were hardware related, you most likely couldn't switch to a Nexus S as it is similar hardware UNLESS your issue is physical keyboard related.
If it is software, Nexus S may be up for grabs, since it is google.
As for getting an Evo, it is possible, usually they try to stay within the same manufacturer, but it is not unheard of to switch out,
Unfortunately the Evo is on nationwide back order (so is the Epic) so it may be hard to get that. I hear the Samsung Within is coming July 24th, I would wait for that, and keep getting your Epic replaced so you have more to complain about.

Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App

Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)

darkfire79 said:
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
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dangit wish i though of using that.. i was really professional the whole process.. minus the rude asst. manager setting me off..

lazydazed said:
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
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First phone - how did the processor fry? Custom ROM/Kernel?
Second phone - Did you calibrate the accelerometer? Did they hard reset to see if the issue remained?
Third phone - Do you have a screen protector that covers the buttons and is starting to wear out? This actually sounds hardware related, but there may be some other things killing the buttons.
TEP next day replacement applies to deductible based claims. If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
Based on the situation, I would definitely not switch you out of this device yet. The issues are not recurring (different issue on different devices) and even though the button issue is a legitimate concern, I would want to know more about the first two swaps before considering a device change.
Yes, the phone is backordered, just like the EVO (so even if they approved a different device, you still wouldn't get it right now anyway.) and we aren't typically able to switch you to a NIB phone, unless your existing one is completely non-functional, and the manager allows us to take the hit for breaking WEL.
I'd be willing to bet that the issue can be fixed with a new digitizer, which the tech stores *might* be able to replace if they have one.
Did you leave the device with the techs on the home keys issue or was this a non-tech store you went to? Which of these stores were corporate owned or third party?

1st one I did root and try an older oc rom.. but I went back to stock almost immediately, like back in january.. its not a windows phone and I like how stock performs..
2nd Yes I did calibrate through the display settings...and hard reset.. multiple times..
3rd.. no screen protectors required with this bad boy! The buttons just would pick and choose when to work... mostly not..
The store I bring it to (but not ever again) is a corporate repair center..
I try EVERYTHING I can before I bring any phone in.. including formating the sd card.. but this all happened within a 2 week period. Frustrating...
I actually just got a nib epic today... after a politely worded email to every sprint exec I could find an address for... they even had it set up at a sprint store close to where I am working today since I work in other cities a lot..
All I wanted was a phone that works.. period. Been a customer for 9+ years.
Much love sprint!! Guess I won't be getting that dell streak5 anytime soon..
Sent from my SPH-D700 using XDA Premium App

Very similar thing happened to me and I can understand the frustration of taking the time to get to the Sprint store, wait 2+ hours, only to be told everything is OK or just come back in 3 days plus holidays. The wait through the line, the tech inspection, and the decision making with the best course of action are not very well documented nor advertised in their TEP literature.
I would qualify my rage as "murderous" at times, and it was very difficult to stay professional at various stages of dealing with some employees. I was fortunate to get a NIB Epic after 3 bad refurbs and a friendly discussion with the store manager... the reps on the phone were beyond useless, however. Did you deal with any of the 17 departments that insist on transferring you before taking any initiative whatsoever?
I was even asked if my issues had been resolved and if I would give them a good rating. I said that I'd be lying if I said I would since the phone was about as functional as an underweight paperweight... after being offered to escalate things to a resolution specialist, I kindly declined to hold insisting that I'd be busy looking for a bat to test against my phone instead.
It would've been cheaper to pay the $100 and get a temp job in place of listening to crappy music at the Sprint store. /rant

lmao... i refuse to go back into that store ever again. rude, incompetent, pea brained, number conscious NOT customer conscious ass hole managers.. the techs and others were cool however .. i went through 12 touch pros LEGITIMATELY before i had to go scout out another store that would order me a tp2 or ANYTHING else for that matter. (guess i didnt learn my lesson). talk about wanting to drive my car full speed into the store window.
but the only bad thing about spending the 100 bucks is that, i think, they pull the phones from the same place that sprint does... so youre 50/50 on what you get anyway... but the next day policy is definitely worth the c-note.
on the phone transfer thing.. i only spoke to the girl that answers the phone her supervisor and then "account management"? the last one was the douche that said he couldnt bring me a phone from new mexico.. i told him thanks for wasting both of our time for the last 15 minutes, ill be going with att, thanks for the inspiration to do it asap...

Well, if it makes you feel any better, I am an employee and went through 6 pre's before I was able to upgrade into the EPIC (out of my pocket, btw, not as an ESRP exchange.) My device exchanges have to go through my District Manager, and he is really picky about letting an employee switch devices. I even made the case that each pre I switched to cost the company a lot of money, and it would have made business sense to switch me to the next option on WEL (which had less device problems)
I started in '04 with Sprint, and I learned early on that the only department over the phone that gets anything done is Retention. Your best bet is to find a sales rep that cares about service (as well as numbers) and who is willing to do what they can to get you taken care of (within reason.)

Nah it makes me sad... that even employees get the jacked up run around... all my buddies with their iphones look at me puzzled when I tell them what we go through sometimes..
Sent from my SPH-D700 using XDA Premium App

After replacing 5 Samsung Moments due to the radio locking up constantly someone in corporate retentions showed some mercy and gave me a free month of service and a $200 credit to put to a new phone. I made up the difference with cash and bought an Epic at the no contract price.

TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying

spivey8 said:
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
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Again:
monkeyracer said:
If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
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Asurion has a different inventory of phones. If they have a refurb in stock, they will send you a refurb, if they don't and they do have new stock, that is what they will send.
The store has to go by the WEL, whatever the highest priority number is on the list is what we are officially allowed to swap to. This is almost always a refurb of the same model. If that's not available, then the next in the list is usually the NIB from the store stock, but only if the WEL says we can use those. Right now, the EPIC refurbs are backordered, and WEL says NO for swapping to a NIB. Anything beyond that is up to the discretion of the store manager.

[Q] AT&T/Asurion insurance claim replacements?

My Tilt2 has developed a problem with the mic, very scratchy sounds, muffled sounding, pretty much useless as a phone without Bluetooth. Been paying the insurance on it since I got it more than a year ago.
According to at&t I'll be eligible for upgrades in Oct, but I'm wondering what a claim on the insurance would get me for the $50 deductible right now. Are they replacing Tilt2s with something else these days? Is it a choice or do they just pick something? I'd be happy with something in an Android phone maybe but I saw one thread here where someone said they got an HTC Surround to replace a Tilt2. I'm mostly running Xdandroid now so a Surround does not seem like a good replacement option if they stick me without a choice.
So, has anyone recently done an insurance claim on a Tilt2 and what did it get replaced with?

No one? Does anyone know a better place to ask the question maybe? Or should I just call in to Asurion and see what they have to say about it?

Best to just call, but they do have a site to file a claim. I used it to check what asurion was shipping as a replacement. However this was over a year ago, I don't know if this is true for AT&T.
(Sprint)
Sent from my PG86100 using Tapatalk

from my experience, as I've lost phones in the past; i found it easy to call them, tell the the phone is lost, and then ask what the replacement options are.
If your not satisfied with the options, you can always opt not to use the insurance...citing the fact that the deductible ($50) is too high in your opinion, and that you will just use an old phone until you can upgrade....... OR just happen to find your lost phone...
let me know what they present as options... i have a tilt 2 that is malfunctioning too!

kinda new at this thing, so i hope i'm replying correctly...anyways.
cliffs notes: they offered LG Quantum, HTC Surround, HTC freestyle, crappy blackberry. I ended up stringing them out for a week, and then they screwed up, and to make up for their mistake, they sent me a samsung focus. If you want the whole story, read on....
I ended up having mine replaced through asurion. I called them, they offered me in order:
-LG Quantum (they claim it is the most comparable, i kinda tend to agree after all my researching)
-HTC Surround
and if i wanted something different...
htc freestyle
or an old crappy blackberry (i didn't even write down the number)
I asked about the Samsung Focus, and was told that it wasn't available anymore, and that they were replacing the Focus with the LG Quantum. To this i was sincerely disappointed, because the focus seems to be the WP7 leader...
Anyways. I told them i needed to research the phones to decide. I dragged my feet for a week and called back, and finally got through to a supervisor, who told me that the max capacity of the TILT2 was a 16 GB microSD card. I was trying to argue that the Surround and Quantum didn't offer expandable memory like my tilt 2 did. After going over everything with him, he still wouldn't allow any other options.
I called back the next day, and decided just to get the Quantum.... I went through the process, and hung up....and waited for my confirmation email....that never came! I checked again the next morning, and still nothing!!! I called back, and spoke with another C/S agent who told me that my claim had never been completed!!! I was upset, and very disappointed.... I told he all about the process, and how i had wanted a focus, but was getting stuck with this.... and she was like, hold on. Let me see if that is available.... I'll have to get approval from my supervisor. So i'm on hold for a few mins...and she says YES! So i ended up getting the focus the next day, and so far its pretty sweet. Definitely a significant learning curve with WP7!!
So bottom line, i got a focus, and i'm happy cause i didn't have to renew my contract...

Thanks very much for the info! Too bad they don't seem to have an Android phone in the mix, and I'm not really sold on WP7 yet. In a perfect world they'd let me have a nice shiny new SGII and maybe a nice pony. At least now I can research a little. Thanks again.

Last offer from asurion was either a Status, or an LG quantum. Well they offered an HTC Freestyle but that hardly counts. I ended up spending $50 for the Samsung galaxy S II on a black Friday special. I guess this means I am done with the Rhodium, and I already miss that keyboard.
Sent from my SAMSUNG-SGH-I777 using XDA App

I hate Sprint/Asurion

So my phone was stolen on Friday. Saturday I filed the claim.
Says it will take 1-3 days. Wed after getting no updates I call, they say should ship that day. Today I call they say it is now 10-14 days.....call Sprint they say there is nothing they can do.
So basically:
1) Go 14 days without a phone
2) Buy a new phone out of my pocket (what was the purpose of insurance again?)
3) Accept a different model phone (what was the purpose of me buying my phone just 2 weeks ago?)

That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.

Post like this makes me wonder about insurance. I would not get off the phone till someone helped me.
Did you have lookout or tp app on it? I think your insurance can try to ping it also. But it is probably to late. Still, I would try.
Sent from my SPH-D710 using Tapatalk

japper88 said:
That sucks, but don't you have an old crappier phone you can use while you wait? I know if you get your phone from best buy and buy your insurance through them, they'll give you a loaner phone while you wait for your replacement.
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Thats only for damage, Best Buy doesn't cover lost and stolen. Hence why they have no deductible.

Its not a cell phone but I have magic jack for exactly this reason. Awesome device that just plain works and costs almost nothing.

newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Wow. Just wow.
First off, you're right about there being no magic warehouse of them, and that they're simply unavailable. That's the part that sucks. But you're making a lot of other unreasonable assumptions here. For one thing, they're not offering him another model until his becomes available, they're merely offering him another model. PERIOD. They will not then say, "oh, hey, we got these back in, so we're going to send you one and you send the loaner back." That's not them trying to assist, that's them giving up on a reasonable solution. I think working with a local store to provide a loaner until it's available would be the reasonable solution here, but they're clearly not set up for that, and that's a shame.
And nice "blame the victim" mentality. You sound like the jerks who tell rape victims that it was their fault for dressing that way. The guy got his phone stolen. No world is it his fault that it was stolen. Someone still broke the law and TOOK his property without permission. Period. There's no logic behind telling him that's HIS fault and HE should have known better. How exceptionally rude and thoughtless.
Besides, he did protect himself by buying insurance on his new phone. He did the right thing, knowing stuff happens and these problems occur. He's one of the responsible ones. And the insurance isn't paying off. That's the reality.

newalker91 said:
The reason you cannot get one for two weeks is because they are completely sold out and backordered. Sales cannot even get their hands on these phones right now. There is no magic warehouse of high demand phones strictly for insurance reasons. The fact that they offered you a similar device until you can get another is proof that they are doing what they can to work with you on it. Let this simply be a lesson that one needs to be more careful with their expensive electronics. You wouldn't leave $600 in cash laying around anywhere someone could even remotely consider walking off with it, why would you do the same with the phone? If in your case it was something more severe such as house being broken into or you were physically assaulted and mugged, then law enforcement should be stepping in so you can receive proper restitution. If you left it in your car and it was broken into, then you should know in times like this to never leave so much as spare change in your car.
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Nice troll!

newalker91 said:
Not trolling. It's called playing the devil's advocate. Working for Sprint, I see a lot of bs every day where people do stupid things and result in their phone being lost/stolen. Asurion often times will offer a temporary replacement unit until theirs is available if you escalate the issue. Never once did I say it doesn't suck that his phone was stolen, I'm merely pointing out that in the future this can all be alleviated by being more careful. Starting a thread to flame Sprint/Asurion will result in said person being questioned as to their reasoning for doing so.
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You're a pretty good troll, indeed. Where did you learn these skills?
Troll techniques uses so far:
1. Its OPs fault
2. tl;dr original post --> talk about other crap not relevant to post (like he was offered a loaner phone)
3. Call OP stupid, careless, other flame names
4. Lie blatantly.. about phone availability, policies, etc.
Need I go on?

Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.

TurboFool said:
Didn't know Sprint policies included telling people it's their own fault their phone was stolen. That's a pretty poor reflection on the company, I must say.
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He's just a troll and hes playing a sprint employee on TV.. err.. internet.

LxMxFxD said:
He's just a troll and hes playing a sprint employee on TV.. err.. internet.
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Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.

Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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This. Very much this. The amount of irresponsibility i see every day as a tech is sickening. What is even more disheartening is the greater amount of entitlement.
On that i won't be elaborating, but needless to say I am sorry for the OP, but surely you can comprehend that there simply are little to no refurbs available. Refurbs have to come from somewhere, and that would be returned phones. The phone is little over half a month old, so its not hard to see that the amount of refurbs made and phones returned is creating a backorder limbo, with the rates being about equal. Also, exacerbating the problem is the fact that many are out of 14 days so issues dealing with defects no longer qualify for a new, but a refurb instead.
Sent from my SPH-D710 using xda premium

How is this Sprints fault?
Sent from my SPH-D710 using xda premium

I haven't had problems with misplacing my phone, but it does happen. Trust me I treat it like a brick of gold. Fiancée is always saying you care more about your phone, etc. Anyways isn't a replacement what why we pay insurance? If some dumbass hits your car you sure aren't gonna wait two weeks for a rental. Cut the man some slack, **** happens and it could happen to you. At least he's wanting another Epic Touch and not jumping on the iPhone bandwagon. I mean let's go wait in line for a phone that's already outdated...
Sent from my Eptoch 4g

Lonewuhf said:
Actually I completely agree with him. I was just as irritated when I read the OP's post. I've had the most top of the line phones since smart phones were on the market, and I've never once been even close to a situation where my phone could get stolen. He's lucky Asurion covers theft at all. Theft is one of the most preventable problems there is.
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Stuff happens. You can't assume that every person who has something does it by ignorance. Now, let's assume I had it stolen because of my ignorance. I am STILL paying $8 a month to cover that ignorance, and it isn't being done.
I just had to go out and buy an Evo 4G in the mean time (obviously I could have bought something less expensive, it was $150, but still). So now I will wait for my Samsung to get to me and promptly cancel my insurance coverage. If I'm going to be SOL anyway paying $96 a year and $100 for the deductible and $150 for a replacement in the meantime I might as well just go without it.
And for the record, I have had more smartphones than I can count on my hands and possibly my toes and have never had one lost, stolen, or KIA due to user error before. But like I said at the beginning, stuff sometimes happens.

So for all those saying that if someone gets something stolen thy are irresponsible? So if I go to work and my house gets broken into its my fault? That is what insurance is for. They cover lost/stolen phones and that is why he pays the $8 bucks a month. I'm glad he told me how asurion works.
Sent From My Evo Killer!!!

newalker91 said:
People hate to take any blame for their own mistakes, and often times it is best that they hear something that they don't want to hear. As I've clearly stated, not every theft leaves the owner at fault, but often times it does. Phones are constantly left laying on counters at bars, in lunch rooms at work, on benches in locker rooms, etc. and then they are angry for having to pay the deductible. I may piss some individuals off when I ask them how it came about being stolen, but finding out actually is part of my job. Teaching people a little responsibility can go a long way considering they get a limited number of claims.
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your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.

boominz28 said:
your blatant disregard for anything as far as customer service is concerned is scary, now this has turned into a flame war, but oh well you brought it onto yourself. in no way shape or fashion is it your job to see why it was stolen , its your job to hear him say it was stolen ask for the police report and that's it.
So your telling me that if i go into a convenience store leave my phone on the counter for a second while my head is turned that its MY FAULT no its the thief who took it. I have had my car stolen and the police tried to grill me because i left the keys in the car and it running but yet it was my fault. in fact no it was not, because how many people leave their doors unlocked at night does that mean its their fault if they get their house broken into NO!
Now i can see that they may be back ordered and if asurion offered a different phone in the meantime then i would do it.
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And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.

gpgorbosjr said:
And I'm even saying ASSUME I was ignorant. I wasn't, but assume it. Because I agree a little bit you can prevent things from getting stolen, but the point still is they offer the insurance for lost/stolen property, so the ignorance on behalf of the person who loses or has something stolen is irrelevant.
And your last point is the best one. What I was looking for them to do was say "OK, we will send you a comparable device in the meantime, and then you have to send it back to us when yours is returned". If I'm paying the price I do I should not be left without a phone for two weeks.
Instead they told me, BUY a comparable device, use it, send it back in two weeks, and we will refund you.
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i would get that in writing , now i dont know your financial situation but comparable would mean another 600 buck phone, in my mind i would do it knowing i would get that money in cash in hand , but if they dont and say we will credit your account i wouldnt do it.

I don't think people are understanding the arguments here.
In the past I worked with security to try to help with campus crimes. Main problems being rape and thief. We could have easily have cut down on these problems if it weren't for one greater problem. Just plain stupidity. People ignore the safety advice we were giving them. Late class at night? No friend to walk home with? Call this number and we will come and get you. Guy or girl, it didn't matter. Follow these paths that we have clearly outlined for you while security is beefed up in other places, and still people choose to take short cuts that saved them maybe a few minutes and put their lives at risk. We did everything we could to prevent this from happening and it was as if they did everything they could to make something happened. Police have a negative stereotype and it frustrates me to no end when people ignore them when they are putting their lives on the line to save these people.
But lets get closer to the subject. I had my car broken into. Jacked up my dash taking out my radio. GF was driving it at the time and she forgot to lock my car door. I called the police and once they figured out my door wasn't locked they didn't do anything. It was my fault for not locking my doors and I had told my GF to make sure she locked them and she didn't. If my doors had been locked with my security alarm active my insurance and the police would have been a lot more helpful to me. And who knows, maybe the alarm would have scared them off and avoid the whole situation(broken window at the worse?).
I was personally shocked that the op didn't try to track their phone down. Lookout, plan b, he has insurance so the TEP app would have helped him to. I keep my phone on a belt holster. A few people have grabbed that holster when I was walking in crowded areas and without a quick reaction my phone would have been stolen. Before I had a holster one of my older smart devices fell from my pocket when I was playing games. None of the employees knew where it was. Used another customers smart phone to track mines down behind the employees desk and they just so happened to find it there. Last but not least, it is possible to be robbed and have your phone forcefully taken. You can't plan for every possible thing that could happen to your device. But you can get insurance and install at least one program to help track it down in the event that it is lost.
Any of could be where the OP is right now despite however much planning we do. I personally don't like the way the insurance is handling this. I would expect a loaner device during these times because it helps ease the pain of waiting. And of course the OP is mad at Sprint. They sold him the insurance that put him in this place. Wouldn't you be mad at me if I sold you something and it didn't work when you tried to use it? It should lower your trust in me despite the fact that I didn't have any control over what happened and it worked great for everyone I knew.

Sending my phone in for repair (updated daily)

Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun

LoL @ background!
hope they take care of it...

I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.

Hope it works out for you.

You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA

Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
Click to expand...
Click to collapse
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9

WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
Click to expand...
Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.

RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2

Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.

Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.

WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
Click to expand...
Click to collapse
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.

RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.

WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O

That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.

Sent it!
I'm using my mums HTC wildfire for now lol

Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.

johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
Click to expand...
Click to collapse
That sucks. How much does it cost to ship over to.. lets say the UK

Still haven't received it yet
I think it should come today or tomorrow.

Sprint customer service help

Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
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Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.

bigfamei said:
Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.
Click to expand...
Click to collapse
What he said....only more nicely!

not trying to fight here but im a complainer because i have not had a phone for a month though im paying for service. and yes i have thought about an iphone because im not loyal to a manufacturer. also it becomes a problem when i can't even get an E4GT anymore because of having too many replacements within a year, while also not being given any good replacement option or anything. i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?

i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?
Click to expand...
Click to collapse
I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)

Ok well thanks for making my case.
If you haven't gotten service fora month call customer service for your credit. Seems easy enough? For having worked in customer service. I have little sympanty when you refuse to take replacement device. Ohh why because it won't work like the last one. That a very defeatest attitude. And its no wonder you aren't happy. NO phone is perfect. But I'm sure you know this. What you want is a free phone for nothing. YOU ARE LIMITING YOUR OPTIONS!!!!
1. Pay the ETF and leave. People with good credit have that option.
2. Sell the phone and buy another one. You can get a good 150-200 for it
3. Quit complaining
4. Try the conquer, maybe it will stop you from complaining. But I doubt it.
For the complaining that you have done at the sprint store, over the phone, and now coming here. You could have worked a part time temp job for a couple weeks to paid for another phone by now. What you want is a free phone go to another board if you want a way to scam them.

Call up Samsung for a sammich.
Sent from my SPH-D710 using xda premium

I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)
Click to expand...
Click to collapse
Thanks for the advice Hotspace. I'm done feeding the troll.

ludrose said:
Thanks for the advice Hotspace. I'm done feeding the troll.
Click to expand...
Click to collapse
No trolling, you wanted help. I didn't tell you what you wanted to hear.
My bad didn't know I had to play down to my competition here. Its unfortunate that out of all the other options I present. Complaining is the only one you see as a viable option. That's sad

i had an issue when i bricked my phone lol jk.. but naw man, you need to figure out what it is your doing to mess up your phones..we honestly have one of the best phones from sprint besides (like said already) the sgs3. how could u go through six devices lol. either way sounds like sprint already helped you once in letting you upgrade early and they wont do it again. so you had issues with your evo shift too? sounds fishy.. gotta love it when people dont tell the story right. how about buying a phone outright? then upgrade when its time like the rest of us
Sent from my SPH-D710 using XDA

I'm all for against corporate greed and the first to advocate for consumer's rights...but 6 phones with "problems." And you also had issues with prior phones. You sure you're not causing the issues? I was somewhat with you until you acknowledged that you did think about the Iphone. So maybe there is more to your story that you're letting us to believe. I believe you received fair advice on what you should do.
Sent from my SPH-D710 using Tapatalk 2

ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.

nickespi said:
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA

elliwigy said:
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)

fenixjn said:
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)
Click to expand...
Click to collapse
Yeah its pretty hard to type on my phone lol..sorry. But yes those are the correct steps about going to get a new phone. The retention department usally takes situations more serious and are usally more willing to direct your call properly. I guess a lot of peoe are use to prints ****ty customer service..u need to control the situation as much as u can or saddly u wont get much.
Sorry for the typos..lol my phone to is all jacked up theyre tying to send me a different phone now this is my thrid one! Always trwated perfect not a drop or sxratch 2 days old my i ad..heres to the referbs jk lol..
---------- Post added at 06:56 AM ---------- Previous post was at 06:54 AM ----------
And yes multi device department! Try it!

you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
Pm'ed

ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
Click to expand...
Click to collapse
OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app

OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
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cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.

ludrose said:
cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.
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Maybe you just don't realize that its user error. Who wants to think of themselves as a nūb.
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What I want to know is how you were able to convince Sprint to upgrade you and give you a monthly supply of replacement phones. That is what I call negotiating!