Related
They keep giving me "reconditioned" Evos. Basically, everything is new on it, except for the main board.
First Evo - Started to reboot on it's own. Sprint repair center ordered "reconditioned" Evo. Was on backorder, had to wait about 3-4 days.
Second Evo - USB charging issue along w/ light leak on the outsides of the screen. Ordered "reconditioned" Evo.
Third Evo - Hotspots on the screen as soon as I turned it on in the Sprint store. They tried to change out the screen, but it seems more like a main board issue since it did the same thing on the new screen. Told me they ordered another "reconditioned" Evo. It's on backorder again, so might be a week or two.
Yesterday morning I called up Sprint and *****ed at anyone that I could get on the phone. Told them I WANT a new phone...not a "new to me" phone, but a BRAND NEW phone. Told them I don't want to hear "I'm sorry" or "I understand your frustration" because it's quite apparent that they don't.
Finally getting it escalated to within corporate after threatening the CSR level employess (including their sups) that I've filed a complaint with BBB and have dispatched an email to corporate executives at the company. Funny how much they want to take care of you once you say that. Waiting on call back from someone at Corporate.
Had a ***** this morning tell me "Maybe it was a virus you keep downloading."....No *****, it's a HARDWARE issue. HTC QA dept. seems to have been taken off the lines and told to go to accounting so they can help them count their cash.
I got a call this morning from a senior manager (directly from my email) and the guy turned out to be a complete douche. He wasn't very interested in what I had to say. He just told me that he has to follow his procedure and that if my FOURTH one has an issue, we'll look at other options. I asked him if the other options includes a new phone and he said we'll cross that bridge when we get there. Completely douchebaggery out of this ahole's mouth. I asked him how he thought having a 4th phone in my hands within a 2-3 week time frame was acceptable. All he said was he understands
I'm honestly thinking of paying out the cancellation fees and running from Sprint at this point.
just be glad they are sending you replacement phones.
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
zeuzinn said:
Oh God here we go again.
Leaving Sprint?! Do you seriously think AT&T, Verizon or T-mobile would have given you a new phone ? The truth is a reconditioned phone IS just as good as a new phone.
Anyway cool story bro.
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LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
faqlexi said:
LOL...what?
Recondition means that the main board is reconditioned, the rest of the parts are new. I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
Cool story bro...LOL.
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like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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Click to collapse
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
faqlexi said:
I suppose light leak, hot spots, and USB charging issues are all acceptable to you.
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Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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Click to collapse
You're right about Apple. Last time I had an issue with a macbook (the HD was corrupt after a month of use) I brought it in and they were going to replace it but it was going to take a week or so. I needed my comp back for my school work (was in college) and they gave me a brand new macbook there and then. No questions asked.
I would recommend reading the book How to win Friends and Influence people.
If you want a brands new phone, the only way to get a brand new phone is to get the person you are talking to to WANT to give you a brand new phone. To do that, you need to learn what they WANT. As a CS rep, I want people to tell my boss how great I am and the company will fold without me. When I need something from someone I say this "Shiela, you are the only one that can help me here." explain the situation and tell her what I am looking for and end with "and please give me the name of your supervisor so I can contact them directly and let them know how you not only kept me as a customer, but made me completely satisfied. WHen I called I was angry at your company, and Shiela singlehandedly changed that.
Bottom line, you get WAY more bees with honey.
faqlexi said:
I do agree with that, however when I moved from my iPhone to the Evo, I never had such issues w/ Apple. I walked into the Apple store and always walked out as a happy customer. I just hated AT&T.
Now that the iPhone is coming to Verizon, I know I lose a lot from features point of view, but at least I know that customer service is behind me from Apple. You can hate Apple as much as you want, but you can't deny their customer service in their stores is 2nd to none.
Either way, I refuse any other phone from Sprint since I made the move because I wanted the Evo. I love the Evo, hence why I want a new one and get all this foolishness over with.
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Click to collapse
Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
zeuzinn said:
Those are issues well known to be present on ALL EVOs, regardless if they are reconditioned or not. Sounds like you've had nothing but bad luck with build quality, And that is all.
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This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
Visionikz03 said:
like the other guy said, yes that sucks that u keep getting f***ed up phones but u really think the "other guys" will do u anymore favors than sprint already has? Think about it? If u have had this many replacement evos maybe u could ask them to get u a different replacement or swap for a shift...
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Click to collapse
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
Yellowcard8992 said:
Apple does have great customer service, there is no denying that whatsoever. But, if you are so disgruntled by your experiences with the Evo why don't you just go back to the iPhone? Or it may just be a good idea to not bring up apple and the iPhone on the Evo forums, I promise its only going to get you flamed.
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Only reason I brought up Apple is due to their CS. I know their phone doesn't measure up, but after getting kicked in the nuts a few times, you want to give that part a rest and get kicked somewhere else.
This guy knows his stuff and is right no matter how you slice it. I went through the same issues with light leakage and screen coming up in the corner. I had Sprint send me 3 replacements before I realized that EVERY Evo is going to have a slight bit of light leakage. Light leakage is something that happens eventually anyways with any touchscreen device. Take a look at a used Ipod touch, I have seen it on many different touch's. As for the difference in new and refurb MOST of the time a refurb is actually better because the phone goes through alot more inspection and tests then a brand new one.
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Light leakage doesn't worry me too much. I haven't returned a phone or complained about a phone only due to light leakage. There has always been something else hardware wise wrong along with that.
Sounds like bad experiences with the replacements which is very understandable. If I were in your shoes I would probably demand a new phone too, while keeping in mind that even if its new it is still going to have light leakage. From my experiences with Sprint, if you want to get something done you have to talk to Retention or Customer Relations. Not too sure what they call it now but it is basically the people who handle customers wanting to cancel their service with Sprint. Every time I have had a problem with customer service getting things done, I have just requested to talk to them. They will bend over backwards for you to keep you as a customer, as long as your respectful to them. This would be my recommendation to you from my experience, because they are the ultimate power for Customer service for Sprint. They can do alot of things and override stuff that other reps cannot.
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I tried the retentions dept. They basically offered me a LG Rumor or a Blackberry Curve for $50. They said they can do nothing more if I want to cancel.
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
Yellowcard8992 said:
There is another member going through this same issue. The rule a thumb and apparently in the fine print somewhere it does say after 3 replacements that they have to offer you a new phone. I have actually dealt with this before and after 3 was given a new phone just didn't realize it was in fine print. But apparently it is in policy so I would bring that up to a rep if I were you.
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Sprint store just called and said my "new to me" phone came in today. I'm going to check it out after work. If there are still issues, I'm going to ask them about this policy.
Same thing happened to me worth my last phone the palm pre, I had 10 of em in 6 months. After the 4rth one I demanded a new one, they reluctantly gave me one, unfortunately that one failed in less than two weeks
After playing who's your favorite customer for a few more months the, evo dropped so palm could finally kiss my a$$.
It sucks your having those problems, my phone hasnt had any problem and (knock on wood) have had it for going on 6 months now
Swyped from a galaxy far far away......
HAHAHAHA!!!
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
O and by the way....
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
sekigah84 said:
Not sure if this will work for your state but I know it works in NY.
If you had 4 Evo replacements, call customer service and ask for a supervisor. It should be documented on your account that you got 4 replacements. Tell them under your state's lemon law, you got more than 3 faulty refurbished Evos within 3 months. You want a NIB (New in box) Evo sent. Or you can ask for a comparable phone if you want to switch off the Evo. They will probably give you the choice of the Epic or Evo Shift.
They will push for the same phone. The stores will not do this for you. You have to call customer service. If customer service doesn't do it for you, ask to be transfered to retentions (cancellation department) and ask for a supervisor there. They have the power to give you anything you want, though you might not get it.
If no one is cooperating, hang up before they can note your account and call back. Most of the time it depends on whether the person wants to help you or not. Let them know you are frustrated but don't act like an ass.
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+1
Same problems on verizon. They are NO better unfortunately. Actually, they told me they no longer offer new replacement, ever, and i was paying for the extended warranty and insurance.
ryandoubleu said:
ROFLMAO.
You have just told my story as far as my sprint experience goes.
I am also on my 3rd replacement phone.
The original- Speaker went out
First replacement- Screen hotspot
Second replacement- Light leakage (i had to complain and yell to get this one replaced)
Third replacement (current phone)- light leakage
I have given up with this third replacement!
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Click to collapse
Got my 4th Evo last night. Turns out this one has severe light leakage. Compared it to my wife's hardware ver. 004 phone and this one is very noticeable. Told the people at Sprint Repair and they said they'll swap out the screens, but they don't have any in stock right now.
Waiting for the Operations Manager, Brian Patrick from Sprint corporate to call me back today.
ryandoubleu said:
From what information I have gathered from Sprint and HTC, light leakage is NOT a known issue according to them. I specifically talked to the HTC warranty department and they said it has shown up on some phones but is not previlent enough to say it is a known issue with the phone
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Click to collapse
They tried to tell me "It's a non-issue, it's only cosmetic."
While I understand that it is only cosmetic, if I'm buying the Ferrari of all phone (HTC and Sprint market it as the best on the market), then I don't want even a scratch on my Ferrari. If I paid good money for it, I want my good money's worth and I demand that it be perfect.
There may be those who may say "Give it up, it's just the way the phone is.". To them, I say at what point in your life did you give up wanting your money's worth? At what point did you say to yourself a BRAND NEW item should be of garbage quality as long as it's in new packaging?
There are a couple of threads on this out there, but I wanted to make a Poll.
So, right now I'm using my old HTC Hero with CM 6.1, and I love it. Rooting my phone made me fall in love with my smartphone all over again (it's my first smartphone).
So for those of you Sprint people, they told me that I can upgrade right now or when my contract is up, it won't matter: I will get the Evo for $200 with a new contract.
Before we dive in, do you know if this is really the cheapest option from Sprint? I am aware I could probably just buy an Evo from Ebay or something of the sort, but I'm a bit worried about doing that. Anyone has experience getting Evo somewhere else and can share?
I use my phone for a lot of things.. internet, calling, texting, games, even as a flashlight sometimes. I got myself an extra battery for this phone but I assume I will need a new one for the EVO. I see people asked about battery life, but seriously, I don't expect my phone to stay alive for more than 8 hours or so with all these apps running.
Next, what I like about the EVO is the better camera, and the fact that it has flash (I use my phone for pictures). Front facing camera is nice, haven't used it before, is it really worth it? Is chatting with it smooth, or is it slow as sh*t?
Keyboard - I used to hate the touch keyboard because it would freeze for split seconds and writing something would be frustrating. I still find it annoying to use the touch screen for typing because the buttons are so small. I have a feeling the evo would help with that, but perhaps I should wait for something with a real keyboard? Anyone knows of a good model that's suppose to come out, and when?
4G - I live in New York city. Anyone from around here knows if 4G is really available, or it just exists in very specific locations? Is it much faster? How do you like the fact that you can maintain data connection while making a call, is it a big deal? I don't barely actually use my phone for talking. I count on Gchat and texting.
Speed - There are speed issues with my phone right, especially when I run intense apps (angry birds is very choppy, for example, and Pandora can hang the entire system up), does the Evo take care of that?
Size - It's a big phone. To be honest, the weight and the size do not attract me, but I do realize that a bigger screen will be better to work with and might aid with the keyboard issue. Thoughts?
Rooting - How hard is it? I think CM runs on the EVO if memory serves right. I Rooted my Hero so I assume doing it to the EVO would not be much harder. Thoughts?
So yeah, these are some points I'm considering. Should I get it? And is there a cheaper (good!) way to get it?
Thanks for reading!
you posted in evo forum, expect biased answers, that said
you will love an evo! I had a hero first, still do. the batteries are the same,
the keyboard on the hero wasn't very accurate so typing was frustrating, on the evo it is splendid,
rooting is a breeze with unrevoked
no slowdowns at all for any apps, in any situation, I've been downloading while streaming pandora and playing games with no issue,
I highly recommend it, the evo changed the way I think of smartphones
I would wait to the end of march and see what sprint announces
Swyped from my cyanogenized and gingerbreaded EVO
I would wait as well. Some new phones should be coming out shortly
Sent from my Evo while i should be working
I doubt an Evo 2 will come out anytime soon. So yes. The new phone coming out is most likely the HTC Arrive, which is the HTC 7 Pro. That aside, the Evo is just f*cking awesome. Also for individual line upgrade, Amazon says $180 with free 2-day shipping: http://wireless.amazon.com/dp/B003N9B3CY
CTIA is soon. Sprint announces new phones at CTIA. So I would wait. Unless you want to buy one off contract on Ebay.
WAIT for something better.. This bad ass brick will soon be replaced and become just a plain old acme brick soon
I have a bad feeling Sprint isn't gonna have much this year as far as Android devices go... we will see. An Evo 2 would be bad ass or a dual core Samsung.
Sent from my Evolutionized Evo!
I don't care if Samsung comes out with a quad-core phone. I'm not touching that **** after what happened with the Galaxy S line.
they better come out with something that will at least compete with others phones (like the droid x::evo) otherwise they will have many unhappy customers who cancel and leave... hell they charge $10 for a premium phone now, how premium will the HTC EVO be come this Spring? (I don't want to pay for a "premium phone" when its outdated)
anyways sorry for the semi rant.. im slightly upset with sprint and their actions right now.
CTIA is guaranteed to give us something good. I am hoping for a Galaxy S2 or something equivalent. But then again... Sprint has been known to let you down. Tough call.
masterfuel said:
they better come out with something that will at least compete with others phones (like the droid x::evo) otherwise they will have many unhappy customers who cancel and leave... hell they charge $10 for a premium phone now, how premium will the HTC EVO be come this Spring? (I don't want to pay for a "premium phone" when its outdated)
anyways sorry for the semi rant.. im slightly upset with sprint and their actions right now.
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You aren't paying $10 for a premium phone. You are paying the $10 for the premium data package, and All smartphones on the sprint network will be paying the exact same fee, its not isolated to the Evo, Shift, or Epic, it will encompass the blackberry's and all other android phones that sprint carries.
On topic of best deals for the EVO, check RadioShack's online wireless store. It's going for $149.99 with free activation on new/upgrade subs. Or in-store, they require a trade-in of any old working phone with a charger to get the $149.99 price (check with your local stores if the deal still available).
IMHO, with all the new phones coming out, I would wait. I love my Evo, but I wouldn't get locked into a new 2-yr sub on a phone that is around 4mos shy of being a year old.
I would wait. EVO is nice but nothing compared to what other carriers are getting (Optimus). Hold out for a dual core device (hopefully from HTC).
Sent from my Unleashed EVO using XDA App
Product F(RED) said:
I don't care if Samsung comes out with a quad-core phone. I'm not touching that **** after what happened with the Galaxy S line.
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Click to collapse
I agree with this. Samsung left a bad taste with me after having my epic with GPS issues, dropped keys and no 2.2 (till just recently)
Sent from my Evo while i should be working
Give Dropbox a try for easy file sharing. Use my referral link and help me get more space!*http://db.tt/6qeoiYa
heck yea its amazing i was skeptical too till i played with one
I love my Evo. That said I think it would work perfect for everything you listed except for one. The Evo's camera pretty much sucks.
I have a release day Evo, so maybe the newer ones are a little better, but unless the pictures I have taken were in bright daylight they are almost unusable.
http://www.studentrate.com/STUDENTR...deals/Sprint-Student-Rate-Member-Discount--/0
Not sure if studentrate still offers $69.99 Evos.
ATM The Evo is the best phone for Sprint. If you want to wait for something better you can. Personally this is the best phone I've ever used. While it is on par or a little worse than some of the newer phones coming out, its been a year and they are finally catching up.
You also have to take into consideration how much longer the Evo is going to stay ahead or on par with these phones. We might be seeing Gingerbread and Sense 2.0 but that might be a long shot.
If you aren't having any issues with your Hero, I'd say stick with it for a few more months. See what comes out.
Thank you everyone, for the honest opinions. I got a lot of info.
Well, it's about a month later now, and I'm still on my HTC Hero. I just found out about the $10 extra, which I will be paying if I upgrade. My girlfriend has a big family plan on T-mobile, and after calculations, it seems I will be saving about $20 a month using a phone under her name, on T-mobile.
Of course, this means I need to ditch Sprint. I don't feel too bad after being on the Network for a year and being charged for extra if I want to upgrade. No serious official updates for their phones either, thank god I rooted mine, the best thing I've ever done to it.
I checked the T-mobile 2G today, and wasn't that impressed. I liked the keyboard, but the specs are not as good as the EVO. By the way, what are these issues I'm hearing about the EVO's camera? it's 8MP, how come it's so bad? I only have 5mp now, and so does the 2G. What are the specific issues you guys are having?
Right now I am going to find out just how much it will cost me to get out of Sprint, and if it's worth it (buying a new phone on T-mobile will cost me $100 extra over an upgrade in Sprint). What are some of the good T-mobile phones you guys think are good? Camera with flash is important to me, and so does screen size - two things I really like about the EVO. I do want a big screen. I would also like a keyboard if possible.
Anything changed in the market? New amazing Spring phones I'm not aware of, or T-Mobile? I am specifically interested in HTC, I'm not a big fan of Samsung or Motorola.
beholder121 said:
Thank you everyone, for the honest opinions. I got a lot of info.
Well, it's about a month later now, and I'm still on my HTC Hero. I just found out about the $10 extra, which I will be paying if I upgrade. My girlfriend has a big family plan on T-mobile, and after calculations, it seems I will be saving about $20 a month using a phone under her name, on T-mobile.
Of course, this means I need to ditch Sprint. I don't feel too bad after being on the Network for a year and being charged for extra if I want to upgrade. No serious official updates for their phones either, thank god I rooted mine, the best thing I've ever done to it.
I checked the T-mobile 2G today, and wasn't that impressed. I liked the keyboard, but the specs are not as good as the EVO. By the way, what are these issues I'm hearing about the EVO's camera? it's 8MP, how come it's so bad? I only have 5mp now, and so does the 2G. What are the specific issues you guys are having?
Right now I am going to find out just how much it will cost me to get out of Sprint, and if it's worth it (buying a new phone on T-mobile will cost me $100 extra over an upgrade in Sprint). What are some of the good T-mobile phones you guys think are good? Camera with flash is important to me, and so does screen size - two things I really like about the EVO. I do want a big screen. I would also like a keyboard if possible.
Anything changed in the market? New amazing Spring phones I'm not aware of, or T-Mobile? I am specifically interested in HTC, I'm not a big fan of Samsung or Motorola.
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Click to collapse
See: http://www.androidcentral.com/sprin...ils-leaked-expect-evo-3d-evo-view-4g-and-xoom
CTIA is this coming Tuesday. Sprint's presentation is hours long. I'd be sure to keep your eye out on here and other tech news sites for what Sprint announces. If that Evo 3D becomes a reality, I'd imagine anyone would want to hold out for that instead of acquiring the Evo now only to have the Evo 3D replace it in months.
Furthremore, if looking into T-Mobile and leaving Sprint (which, as a biased member, I would be against!), keep in mind that at 3:15 PM EDT, a merger between AT&T and T-Mobile was announced, the former acquiring the latter.
Now I seem to remember that after X amount of replacements sprint is "supposed" to reccomend another phone as a replacement...
Could anybody in the know tell me/PM me what might be on the WEL list?
Big TIA!
Sent from my SPH-D700 using XDA Premium App
to my knowledge/experiences it is totally up to the stores discretion. ive seen people as of late going on the 4th, 5th device of the same model. this isnt just due to the store, but also because with certain models there is no comparable phone that isnt a downgrade.. that being said, its not likely they are going to give you an evo or a nexus, may be best to work the angle of an early upgrade with a discount to the equipment if they are continuing to offer the same equipment
Ya that's what I thought...not trying to get a nexus, but was wondering if the evo could be an option...
Sent from my SPH-D700 using XDA Premium App
Good luck is all I can really say.
Our store is only Advanced exchange, and we've got to look at device history, and decide if the person is just trying to get into a different model. We would either order another Epic (depending on what broke on this one, and what broke on the previous ones... might just be an education issue rather than something defective) or see what else is on the WEL. (BTW, WEL list is redundant, kind of like ATM machine.)
Really, it depends on the store you go to, and how you handle the situation.
What is wrong with this phone and what was wrong with the previous ones?
NO. I worked in a group called Multiple Device Exchange. There is no policy that says we will exchange the device for another one. Sprint is a warranty replacement. There is a program called WE'LL, but that is few and far between. It is Sprint policy that after 3 Advanced Exchanges in a 12 month period, the customer has to go to the repair center for the device to be looked at. There is a 35 mile exception to that rule.
Sent from my SPH-D700 using Tapatalk
What is wrong with this phone? It honestly sounds like u want an evo
"The greatest respect you can earn is self respect" Louie Simmons
Okay, it really depends on who you are dealing with.
Here is the thing, to qualify for the WEL Program you must have at LEAST 3 replacements that involved a tech store. It depends the person you talk to, but that is the minimum, and it must be pretty close together.
Now it depends on your issue. If you feel that your problem or problems were hardware related, you most likely couldn't switch to a Nexus S as it is similar hardware UNLESS your issue is physical keyboard related.
If it is software, Nexus S may be up for grabs, since it is google.
As for getting an Evo, it is possible, usually they try to stay within the same manufacturer, but it is not unheard of to switch out,
Unfortunately the Evo is on nationwide back order (so is the Epic) so it may be hard to get that. I hear the Samsung Within is coming July 24th, I would wait for that, and keep getting your Epic replaced so you have more to complain about.
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
darkfire79 said:
Google Voice (with record) is your friend in those cases.. CS Reps shouldnt be saying stuff like that. (nor should the customer be a ****)
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dangit wish i though of using that.. i was really professional the whole process.. minus the rude asst. manager setting me off..
lazydazed said:
Well I've been hella nice about having to go in... its not their fault that refurbs just show up jacked...
First epic bought on launch day, the processor fried, wouldn't update...
Second one.. immediately the accelerometer was wildly funky, couldn't play any games.. brought it back the same day at 5:50 and waited until about 8:30pm.. then the tech came out and told me that it makes texts and calls now :-( appearantly nobody told him what I said about that not being the issue... had to bring it back the next day.... had to wait a week since it was memorial day...
Third (current).... the home, back, menu, and search buttons choose when to work. Usually after hitting them about 6+ times...
So on Friday when they told me to come get the next one... it wasn't there, the phones back ordered.. so at this point after being there about 10 times in 2 weeks.. I asked what I'm supposed to do about a phone? The girl rudely told me there's nothing they are going to do... I asked about a nib epic... flatly told no, they won't do that and I have to wait.. even though the TEP sign flatly states "next day replacement".. so I got pissed and said **** sprint and stormed out (this being the only time I've been out of line)
Called sprint and some blow hard said what do you want from us? I said a phone that works.... he said that he can't bring me one since he's in new mexico and cali is to far for him to drive. ****in dumb ass...
Sent from my SPH-D700 using XDA Premium App
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Click to collapse
First phone - how did the processor fry? Custom ROM/Kernel?
Second phone - Did you calibrate the accelerometer? Did they hard reset to see if the issue remained?
Third phone - Do you have a screen protector that covers the buttons and is starting to wear out? This actually sounds hardware related, but there may be some other things killing the buttons.
TEP next day replacement applies to deductible based claims. If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
Based on the situation, I would definitely not switch you out of this device yet. The issues are not recurring (different issue on different devices) and even though the button issue is a legitimate concern, I would want to know more about the first two swaps before considering a device change.
Yes, the phone is backordered, just like the EVO (so even if they approved a different device, you still wouldn't get it right now anyway.) and we aren't typically able to switch you to a NIB phone, unless your existing one is completely non-functional, and the manager allows us to take the hit for breaking WEL.
I'd be willing to bet that the issue can be fixed with a new digitizer, which the tech stores *might* be able to replace if they have one.
Did you leave the device with the techs on the home keys issue or was this a non-tech store you went to? Which of these stores were corporate owned or third party?
1st one I did root and try an older oc rom.. but I went back to stock almost immediately, like back in january.. its not a windows phone and I like how stock performs..
2nd Yes I did calibrate through the display settings...and hard reset.. multiple times..
3rd.. no screen protectors required with this bad boy! The buttons just would pick and choose when to work... mostly not..
The store I bring it to (but not ever again) is a corporate repair center..
I try EVERYTHING I can before I bring any phone in.. including formating the sd card.. but this all happened within a 2 week period. Frustrating...
I actually just got a nib epic today... after a politely worded email to every sprint exec I could find an address for... they even had it set up at a sprint store close to where I am working today since I work in other cities a lot..
All I wanted was a phone that works.. period. Been a customer for 9+ years.
Much love sprint!! Guess I won't be getting that dell streak5 anytime soon..
Sent from my SPH-D700 using XDA Premium App
Very similar thing happened to me and I can understand the frustration of taking the time to get to the Sprint store, wait 2+ hours, only to be told everything is OK or just come back in 3 days plus holidays. The wait through the line, the tech inspection, and the decision making with the best course of action are not very well documented nor advertised in their TEP literature.
I would qualify my rage as "murderous" at times, and it was very difficult to stay professional at various stages of dealing with some employees. I was fortunate to get a NIB Epic after 3 bad refurbs and a friendly discussion with the store manager... the reps on the phone were beyond useless, however. Did you deal with any of the 17 departments that insist on transferring you before taking any initiative whatsoever?
I was even asked if my issues had been resolved and if I would give them a good rating. I said that I'd be lying if I said I would since the phone was about as functional as an underweight paperweight... after being offered to escalate things to a resolution specialist, I kindly declined to hold insisting that I'd be busy looking for a bat to test against my phone instead.
It would've been cheaper to pay the $100 and get a temp job in place of listening to crappy music at the Sprint store. /rant
lmao... i refuse to go back into that store ever again. rude, incompetent, pea brained, number conscious NOT customer conscious ass hole managers.. the techs and others were cool however .. i went through 12 touch pros LEGITIMATELY before i had to go scout out another store that would order me a tp2 or ANYTHING else for that matter. (guess i didnt learn my lesson). talk about wanting to drive my car full speed into the store window.
but the only bad thing about spending the 100 bucks is that, i think, they pull the phones from the same place that sprint does... so youre 50/50 on what you get anyway... but the next day policy is definitely worth the c-note.
on the phone transfer thing.. i only spoke to the girl that answers the phone her supervisor and then "account management"? the last one was the douche that said he couldnt bring me a phone from new mexico.. i told him thanks for wasting both of our time for the last 15 minutes, ill be going with att, thanks for the inspiration to do it asap...
Well, if it makes you feel any better, I am an employee and went through 6 pre's before I was able to upgrade into the EPIC (out of my pocket, btw, not as an ESRP exchange.) My device exchanges have to go through my District Manager, and he is really picky about letting an employee switch devices. I even made the case that each pre I switched to cost the company a lot of money, and it would have made business sense to switch me to the next option on WEL (which had less device problems)
I started in '04 with Sprint, and I learned early on that the only department over the phone that gets anything done is Retention. Your best bet is to find a sales rep that cares about service (as well as numbers) and who is willing to do what they can to get you taken care of (within reason.)
Nah it makes me sad... that even employees get the jacked up run around... all my buddies with their iphones look at me puzzled when I tell them what we go through sometimes..
Sent from my SPH-D700 using XDA Premium App
After replacing 5 Samsung Moments due to the radio locking up constantly someone in corporate retentions showed some mercy and gave me a free month of service and a $200 credit to put to a new phone. I made up the difference with cash and bought an Epic at the no contract price.
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
spivey8 said:
TEP - said you get refurbs or NEW... so if the refurbs are on backorder then you should be able to get a NEW PHONE.
just saying
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Again:
monkeyracer said:
If you want to call Asurion and pay $100 to get a replacement Epic next day, you do have that option (if they have any in stock.)
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Asurion has a different inventory of phones. If they have a refurb in stock, they will send you a refurb, if they don't and they do have new stock, that is what they will send.
The store has to go by the WEL, whatever the highest priority number is on the list is what we are officially allowed to swap to. This is almost always a refurb of the same model. If that's not available, then the next in the list is usually the NIB from the store stock, but only if the WEL says we can use those. Right now, the EPIC refurbs are backordered, and WEL says NO for swapping to a NIB. Anything beyond that is up to the discretion of the store manager.
Before you start reading this post, note that is a rant on HTC's terrible service.
I bought a HTC Desire in April 2010 and it has been a brilliant phone. In April 2011 I bought a Samsung Galaxy S II and decided to give my Desire to my sister. Since the buttons weren't as responsive any more I decided to get it repaired by HTC first.
In late April 2011 a collection was arranged with HTC and the phone went off. Just under 2 weeks later it was due to be delivered to my place of work so I mentioned this to the receptionists who later called me telling me that there was a UPS guy downstairs asking for a Kayleigh Glover. I went down to investigate and found out that it was my phone but HTC had changed the name for some reason.
They explained that it was probably a copy and paste error and corrected this. Unfortunately the buttons weren't still as responsive so off it went to HTC again (the collection was with the correct name). It came back to my place of work just under 2 weeks later again with the name Kayleigh Glover. It was just by chance that I saw the courier by the door as I was leaving for the day and asked if he had a package from HTC. When I asked them about it they could not explain why this had been done or who had done it. Surely they have some sort of logging in place which records changes to accounts and support tickets? Or maybe they just opted to keep their Customer Service onshore and decided to employ monkeys to cut the costs? Maybe monkeys is a bit harsh... overgrown apes maybe?
The phone still wasn't fixed and off it went again but this time I was getting a refurbished model. A week later this arrived and it was scratched everywhere with the paint scraped off in places. Is this what HTC call a refurbished model? Surely refurbished items are actually meant to be refurbished and not just put in a box and sent out to the next Muppet... which in this case happened to be me. My original Desire was in better condition and I had had that for a year. The Customer Service asked me to send photos and out of curiosity I asked him whether he had my old phone to compare the damage to. To my surprise he actually said "hmm, you have a good point there... I hadn't thought of that".
For all the inconveniece HTC offered me £30 of accessories, but I have had the phone for a year and have spare batteries, desk stands and docks, car cradles and chargers etc. I do not need any more accessories.
I am getting really ****ed off with HTC at this point and demand that instead of another refurbished Desire or £30 worth of accessories, I want a refurbished Desire S. After a week of hearing nothing, I got a call saying that they could offer me this and a collection was arranged. I made sure everyone knew that I was meant to be getting a Desire S, and I even went as far as putting a note in the package mentioning this.
Come to today, when UPS just delivered my phone. Guess what... it is another Desire and this time the plastic camera cover from the back is missing from the case. Good quality refurbished Desire S... either HTC employees cannot see, let alone read, or my original assumption with regards to the overgrown apes still stands.
Are HTC just taking the **** or are they incompetent? Whilst all this was going on, I had to constantly call HTC for updates and you could never speak to the person you originally spoke to as they were either busy or were off on holiday. I was promised multiple calls backs which never happened. I was made promises by various employees with no results. I have lost count of how many different people I spoke to.
I think now I want a new Desire S, and I want it by the end of this week. I don't care who they have to ask or what they have to do, but I want it this week and it better be what I am expecting.
Thought ill do this to help people that are thinking of sending their phone in for repair.
If its fast, if they do a good job etc..
I called up Samsung UK at 9am UK time 21/05/12 and told them what's wrong with it
This is what is wrong with it;
The screen pops out about quater of a MM on the bottom right
-The phone doesnt always charge when connected to the charger (this has happened about 5times within a month)
-The phone switches off randomly sometimes (This has happened about 3 times within a month)
-Sometimes when i remove the charging cable. On the screen it says charging/ disconnected continuously, If i wasnt aware of it, it would keep happening and burn my screen since the same image is on the screen none stop (This has happened 2 times within two weeks)
-If i shake my phone i hear a rattle sound on the upper back of the phone (This has been there since i bought the phone)
-The touch screen isnt as responsive from when i bought it (I have to take my finger off the screen and try again sometimes)
-WiFi and 3G stops working and i have to reboot my phone to be able to use it (This has happened countless of times)
Some of these faults only happen sometimes but they have happened more then once within a short period of time.
Click to expand...
Click to collapse
Quite a lot right? lol. The women took it quite well haha.
They said the bag will be sent out within two working days with Royal Mail, and the repair will take from 5 to 10 working days. I have to send it with other information like proof of purchase contact details etc..
I asked what happens if they send it back and the same/ new faults are still there?
She said we will try and repair it again and if its no good on the 3rd try then they will send me a new one.
The call took about 20minutes. I was on hold for about 5minutes total.
So let the games begin.
ps I set this as my background for fun
LoL @ background!
hope they take care of it...
I got the package this morning around 11am while i was sleeping (i work nights) so i could of sent it today if some one woke me up -_-
Another thing.. the packaging they gave me is an utter joke.
Cheap bubble wrap thats about 2ft by 1ft and a plastic bag(envelope)
I used my own bubble wrap, cardboard, bubble wrap jiffy bag, some more bubble wrap then put it in the envelope with all the information they needed.
I think i over did it a bit but what can i say? Im a bit OCD on stuff like that lol.
I took lots of pictures of my phone so when they send it back to me.. if there is one mark that wasnt there before/ still has the same or new problems its going straight back.
I want to send it back three times because then they will send me a brand new one on the 3rd go haha.
I'm going to post it tomorrow morning.
Hope it works out for you.
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
Smokeey said:
You complained about a rattle when you shook your phone? Dude, you're nit picking.
Sent from my Galaxy Nexus using XDA
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I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
Every iPhone comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPhone extends repair coverage and technical support to two years from the original purchase date of your iPhone and adds coverage for up to two incidents of accidental damage due to handling, each subject to a $49 service fee.1 With AppleCare+ for iPhone, Apple experts can help troubleshoot issues over the phone or at an Apple Retail Store. They’ll answer questions about iOS, Apple iPhone apps such as Mail, iMessage, and Calendar, and help you solve interconnectivity issues between your iPhone and Mac or PC. And if your iPhone needs service under the plan, Apple technical support representatives can even set up a repair during the same call.
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http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
WiredPirate said:
lmao. You obviously don't know much about Apple customer service, it costs $99/year per device + $49/"incident". If you call 91 days after you purchase your device they won't even talk to you about your device/software or anything until you purchase the $99 service.
http://store.apple.com/us/product/APP_IPHONE_PLUS_AUTO-110480
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Click to collapse
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
RedBlueGreen said:
I know. I'm trying to give them as many faults as possible to make it harder for them. I just want a new one cause the current one i have has problems.. i dont like repaired phones
My brother had an iphone4.. about 20days before the 1 year warranty ran out he went into the apple store and said the home button doesnt always work. The guy didnt even check it and gave him a brand new one.
I wish all companies had customer service like Apple... even if their products are meh.
Click to expand...
Click to collapse
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
Flippy125 said:
I did something like this back when I had the 3GS. I waited until I decided I was buying the Nexus One, went to the Apple store and said the battery wasn't working correctly. The guy went in the back and came out with a brand new phone which went on Craigslist immediately after.
Sent from my Galaxy Nexus using Tapatalk 2
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Click to collapse
Its quite funny.
The best thing is that the iPhone doesnt devalue much.
Orange_furball said:
My mom called at day 96. If you act like you now nothing about this then they might let it slide. She got a new phone free somehow.
Sent from Galaxy Note with CM9
Click to expand...
Click to collapse
RedBlueGreen said:
I'm in the UK so its probably different over here.. no?
My brother didn't spend anything extra on the phone... just the phone itself.
Maybe you don't know much about Apples customer service?
I know Americans get f'ed a lot on phones.
Click to expand...
Click to collapse
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
WiredPirate said:
One year hardware warrantee, 90 day tech support via phone. Which leaves much to be desired IMO. Almost all products offer 1yr hardware support, Android does not charge $99/yr to help you diagnose a problem over the phone. Imo saying Apple has superior customer service is so assbackards it borders on mentally challenged. As far as what I personally know about Apple and their CS, I've been an Apple device owner for years, same for Android. Both have good qualities, both have poor qualities. But I have no delusions of which are which. I'm not going off somebody else's experience, somebody who as far as I am concerned (since we don't have an XDA username for them) has no credibility on this forum. I posted the link and quote directly from Apples website, it's kind of hard to disagree with that, and if either of you would have actually read it you would have seen that hardware is warranted for 1yr.
Click to expand...
Click to collapse
Every iPhone comes with one year of hardware repair coverage
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The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
RedBlueGreen said:
The phone wasnt repaired. You go off of your experiance and ill go off of my own
Anyway.. lets ditch this Apple talk.. and stick with Samsung.
Click to expand...
Click to collapse
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
WiredPirate said:
You mean i go off my experience and you'll go off your brothers experience. You quoted me quoting Apple about the "repair" thing btw, just follow the link and see for yourself, that's what is written on Apples website.
Sure we will drop the Apple talk, just thinking about AppleCare pisses me off, don't know why anyone would prefer it.
Click to expand...
Click to collapse
well me and my dad was with him so its basically my own experiance too..
I dont see why anyone would buy extended warranty .. its a rip off.
btw just one hour and i can post my phone =O
That was my whole reasoning, I don't see why anyone would rather HAVE to pay for the extended, much less pay for phone support during the normal warrantee period. Hopefully you are more than satisfied with your new device, I will be asleep in an hour but I'll come check it out tomorrow.
Sent it!
I'm using my mums HTC wildfire for now lol
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
johdaxx said:
Curious to see how it goes - Samsung USA wouldn't accept my European GN to repair a broken screen...not even for money. I may have to send it back to Europe to get it fixed.
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That sucks. How much does it cost to ship over to.. lets say the UK
Still haven't received it yet
I think it should come today or tomorrow.