I just dropped my z play and the back glass is shattered, display and everything else is as they were
Are the customer service center going to charge for replacement?
voodookid.x said:
I just dropped my z play and the back glass is shattered, display and everything else is as they were
Are the customer service center going to charge for replacement?
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It's damage, not a hardware failure. Insurance claim if you have insurance, or pay out of pocket if you don't.
dandrumheller said:
It's damage, not a hardware failure. Insurance claim if you have insurance, or pay out of pocket if you don't.
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The back glass is cheap on eBay , 30 bucks. You're lucky it wasn't the front panel as that is more expensive around 175 bucks for the fake screen and digitizer.
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the screen is cracked. the water indicator has gone off, would it matter? I'm expecting to pay the $35 charge for the new screen but I'm not sure if they would care, any help would be appreciated
ImaWinRAR said:
the screen is cracked. the water indicator has gone off, would it matter? I'm expecting to pay the $35 charge for the new screen but I'm not sure if they would care, any help would be appreciated
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Some stores won't go by the water indicator. The main thing I personally check for would be any type of standing liquid on the board or any type of white or rusty corrosion visible. However, because the screen is a super AMOLED plus display, I can guarantee that the store won't be able to replace it because they wouldn't have the part. The only way you could get it replaced would be if you're lucky enough that the crack is less than an inch long. It would be $35 plus tax to have it exchanged if you meet the above criteria. If the crack is over an inch, it's a no-go on the exchange. And ALL is voided if there is corrosion on the board.
Good luck to you.
there isn't any other damage other than the screen. none of the other indicators went off and the phone still works its just the screen. the indicator above the capacitive buttons just barely went off and I have no idea why. the crack is worse that u mentioned.
am I basically hoping they have a spare E4GT to replace the screen?
That should be an insurance claim through Asurion, I doubt any Sprint store would repair the screen as it costs too much to fix, and I don't believe they'd simply replace the phone with one in stock.
Totally a Assurion claim, anything over a inch, and I know my store won't replace or exchange with anything in the stores inventory...I don't think our ASC will ever see the screens for these...just way to expensive, and it took us forever to start doing EVO $G's once we found a supplier...
Well, I got stuck in a hailstorm in GA yesterday. I ended up Sprinting (ha get it?) to my car and the phone fell out of my pocket. I actually didn't realize it until moments later. I found it in a river flowing through the parking lot. Fortunately, the glass was the only thing damaged. LCD still works perfectly. No water damage either! Not sure if it was the fall or a hailstone that did the damage to the glass. I have Sprint TEP (just signed up through open enrollment this month thankfully). However, I am confident that I can do the repair myself. My question is this...
Is the image quality noticeably diminished by replacing the screen with a non-OEM screen? I know it wont be Gorilla Glass 2 and it won't have the proper LOCA adhesive between the glass and the digitizer. I am happy to pay the $150 deductible if the image quality and gorilla glass are worth it. Has anyone replaced their own screen who can attest to the display quality before and after? Thoughts on whether I should replace it myself or file a claim with Asurion?
ctasich said:
Well, I got stuck in a hailstorm in GA yesterday. I ended up Sprinting (ha get it?) to my car and the phone fell out of my pocket. I actually didn't realize it until moments later. I found it in a river flowing through the parking lot. Not sure if it was the fall or a hailstone that did the damage. I have Sprint TEP (just signed up through open enrollment this month thankfully). However, I am confident that I can do the repair myself. My question is this...
Is the image quality noticeably diminished by replacing the screen with a non-OEM screen? I know it wont be Gorilla Glass 2 and it won't have the proper LOCA adhesive between the glass and the digitizer. I am happy to pay the $150 deductible if the image quality and gorilla glass are worth it. Has anyone replaced their own screen who can attest to the display quality before and after? Thoughts on whether I should replace it myself or file a claim with Asurion?
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If you found it in a river, I'd be a bit more concerned about water damage. It still turns on/runs fine and the screen is just cracked? Or is it not turning on?
I know that the screen used to run for about $100. For me, I'd probably prefer to have a refurbished phone than try to do the repair myself. For me, the $50 more is worth the saving of trouble/time/risk of screwing up the install.
But I know of some people on XDA who have installed it themselves and have loved it, so it might be worth it.
topherk said:
If you found it in a river, I'd be a bit more concerned about water damage. It still turns on/runs fine and the screen is just cracked? Or is it not turning on?
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It's fully functional. No damage to anything but the glass. I immediately pulled the battery when I got it back. Fortunately, it wasn't in the "river" too long!
topherk said:
I know that the screen used to run for about $100. For me, I'd probably prefer to have a refurbished phone than try to do the repair myself. For me, the $50 more is worth the saving of trouble/time/risk of screwing up the install.
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It looks like I can get all the equipment needed to do the replacement myself for around $50. I am confident I can do the replacement. I am just worried about the image quality since I wont be using an autoclave + LOCA. Also, the lack of Gorilla Glass 2 would be somewhat of a deterrent. Not sure if these are valid concerns and worth the $150 deductible though. Hoping others who have done the replacement will chime in as well.
http://www.amazon.com/Samsung-T-mob...id=1363724364&sr=8-1&keywords=galaxy+s3+glass
Go to Amazon, get the glass, read some instructions, watch some videos and take your time, its easy.
evoer said:
http://www.amazon.com/Samsung-T-mob...id=1363724364&sr=8-1&keywords=galaxy+s3+glass
Go to Amazon, get the glass, read some instructions, watch some videos and take your time, its easy.
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I have done all of this so far. Definitely think I can do the replacement myself, but I'm more concerned with image quality afterwards. The new screen isn't GG2 and it wont be bonded to the underlying digitizer. From what I understand, this diminishes image quality slightly. Anyone notice if that's true? If so, to what extent?
Also, does anyone know what this will do to my TEP? Would it invalidate any future repairs?
If it got soaked in a puddle.....GET A NEW PHONE!!!
kayakaddict said:
If it got soaked in a puddle.....GET A NEW PHONE!!!
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Thanks for the concern, but I immediately pulled the battery and dried it off. There appears to be no water damage.
No case was on the phone I'm assuming?
Sent from my SPH-L710 using xda premium
xbmoyx said:
No case was on the phone I'm assuming?
Sent from my SPH-L710 using xda premium
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I had a case with minimal coverage (since I had a Curved Crystal SGP SP on it). I used the Rock Quicksand:
http://www.amazon.com/Rock-Quicksand-Composite-Poly-carbonate-Samsung/dp/B0089E283G
ctasich said:
I had a case with minimal coverage (since I had a Curved Crystal SGP SP on it). I used the Rock Quicksand:
http://www.amazon.com/Rock-Quicksand-Composite-Poly-carbonate-Samsung/dp/B0089E283G
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Nice looking case. Sucks about your phone. I have an Otterbox defender with a Zagg shield I pray if this scenario happened go me it would protect it, I've got no insurance $150/deduct is robbery.
Sent from my SPH-L710 using xda premium
Update: I spoke with a representative at a Sprint store that I used to visit when I had an Evo 4g. They put my name on a list to replace the screen (free of charge since I have TEP) when someone comes in with a working screen. This is unlike any other Sprint store I've called. I'm not sure it's typical service, but hopefully it pans out! It's a third party official service center, so I guess they aren't bound by the same rules Sprint stores go by?
I am presuming I'm hosed, and replacing the glass will not get me going, given that not only is the screen cracked, but no response to touch.
Is that the case?
ewingr said:
I am presuming I'm hosed, and replacing the glass will not get me going, given that not only is the screen cracked, but no response to touch.
Is that the case?
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The glass covering the LCD is the digitizer. If it doesn't respond to touch, the digitizer or the internal digitizer connection to the mobo could be damaged.
Can you see any images? If not, you would need to replace the LCD as well.
Replacing the LCD and digitzer is not guaranteed to get the phone going because there could be internal damage.
ewingr said:
I am presuming I'm hosed, and replacing the glass will not get me going, given that not only is the screen cracked, but no response to touch.
Is that the case?
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The display unit has three layers bonded together. The LCD, a digitizer and the exterior glass. If you can see a normal picture, but there is no response to touch it sounds like your digitizer is broken as well as the exterior glass. just replacing the exterior glass will not fix the touch problem. You're probably looking at about $100 in labour either way, plus parts. The glass is cheap, $5 or $10 on Ebay or Amazon. But the digitizer is another $50 - $150, so it may be cost prohibitive to repair your phone unless you are doing the repair yourself.
If you are really lucky, it could just be a loose connection, but I'll bet that your digitizer needs to be replaced. Another possible option worth exploring is to phone Samsung and ask if they have a flat rate for out of warranty repairs. They do in some areas and that may turn out to be your best option. If you end up doing that, note that you'll actually get a replacement i.e. refurbished phone, not your original phone returned to you after being repaired.
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Thanks. I suspect you are right. I'm going to go the insurance route then.
LCD screen got scratches, I think while applying Scratch guard, that man has used some different cleaning liquid and that liquid removed the scratch resistance layer, so it exposed the main lcd and got scratches, thats what I think.
And after that, my N5 was dropped in bucket of water. After doing so much of hard work I removed all water with hair dryer. Mobile is working perfectly. But screen got damaged, screen looks wired and some water in it. I waited for 2 weeks but still water is there.
I bought N5 from play store.
I went to the LG service center, they said as you opened up the device warranty is void now. So they told me replacement cost is 7500 rs. for LCD and for LCD + digitizer cost is 8000 rs.
Are they provide warranty with the new screen if its again damaged?
what if the lcd showing some pixel after few days? there are some chances that LCD can be fake or not upto quality of original LCD of N5. Did anyone replaced their N5 LCD?
Anyone still in warranty (India), are LG service center providing replacement with nominal fees or for free?
I want to replace LCD + assembly. Please guide me through this. Should I buy from online store, street store or replace it by Authorized LG Service Center.
Thank You.
my fone was dropped on floor n got cracks on screen .. plz check pics ... screen is working fine .. so is this only front glass broken n can i just get the front glass replaced or its a bigger spending ... checked glass on ebay india its just 1499 rupees .
forget that screen only replacement its not happening unless you have specialist tools your going to have to buy a new screen and digitiser and connect it to the phone
SunnyGrewal11 said:
my fone was dropped on floor n got cracks on screen .. plz check pics ... screen is working fine .. so is this only front glass broken n can i just get the front glass replaced or its a bigger spending ... checked glass on ebay india its just 1499 rupees .
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Happened to me once with my s4, the glass was cracked but the amoled panel was working just fine. I decided it was worth taking risk and decided to leave to a man in the mobile market. The man said there's no guarantee, the panel can get damaged during removal with the help of heat and re-applying and that he will charge 2000 pkr regardless of the outcome (glass + labour). In the end it worked for me. I was in your place I would take the gamble.
You guys are forgetting something: OnePlus does not sell parts to anyone! So anything you see on ebay is not official.
The only way to get official replacement parts is to send the phone to OnePlus service center.
Screen replacement costs about 150€ IIRC (covert that to your currency).
Sent from my OnePlus 3 using Tapatalk
m not gonna do that myself .. just asking for approx costs like will i have to replace the screen as well or they will replace just glass ... will definitely take it to customer care as getting repaired outside will void my warranty ... so just asking to have an estimate of the cost or repair
SunnyGrewal11 said:
m not gonna do that myself .. just asking for approx costs like will i have to replace the screen as well or they will replace just glass ... will definitely take it to customer care as getting repaired outside will void my warranty ... so just asking to have an estimate of the cost or repair
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Ask oneplus, my friend replaced his glass only with a fake glass one that broke in his pocket, best bet it to bring it to the customer support and get a glass screen protector asap.
SunnyGrewal11 said:
m not gonna do that myself .. just asking for approx costs like will i have to replace the screen as well or they will replace just glass ... will definitely take it to customer care as getting repaired outside will void my warranty ... so just asking to have an estimate of the cost or repair
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Happened to me 1 month ago and sent to Oneplus for repair it: got it back after 1 week from Poland with an expence of 90 Euro in total.
Consider that the cost include transportation from my home in Italy to Poland and viceversa with UPS.
Looking if there was someone else in Italy repairing it, and I found one with a cost of 220 Euro (already tested with a OP2 of a colleague of mine)... sparepart costs 190 Euro.
Honestly, if possible for yourself, I would highly suggest you to open a ticket in OnePlus.
replaced few units "glass only", it takes time, but customers is happy with result and price
just foned oneplus ppl n they said full lcd needs to b replaced :/ n cost is 12000 rupees about 180-190 dollars ...
alone glass from ebay costs just 1500 rupees about 22-25 dollars ..
should i get it repaired from outside ?
what i think is its just front glass thats broken but scared that if i get it repaired n after removing glass it comes out that screen also damaged then i will loose warranty also by getting repaired from outside and have to buy screen also
acmerw said:
replaced few units "glass only", it takes time, but customers is happy with result and price
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can u plz check the pics n tell me if its just glass broken or its more damage than that ?
SunnyGrewal11 said:
can u plz check the pics n tell me if its just glass broken or its more damage than that ?
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Glass only, it absorbed all the force.. But getting glass of a sandwiched amoled panel is tricky.. Really tricky. Watch it on youtube.. Its better to replqce the whole screen in my opinion. Just send it to oneplus imo.
SunnyGrewal11 said:
my fone was dropped on floor n got cracks on screen .. plz check pics ... screen is working fine .. so is this only front glass broken n can i just get the front glass replaced or its a bigger spending ... checked glass on ebay india its just 1499 rupees .
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bro use the servify Accidental damage that came with the device it'll be done for freee
Anyone see this ?
link
i want to know if someone try this on the OP3 , my screen is broke and i want to replace for this ..
its say LCD , not AMOLED .
the color black in LCD be like the black color on a IPS screen?
If screen is working fine, reacts to touch, then glass only repair can be done.
@SunnyGrewal11, I think you are Indian and if you registered for accidental damage protection plan provided by servify then rest assured.
Because under this plan servify provides screen replacement for just nominal cost of Rs. 1000. yes only Rs.1000.
Contact servify for more information.
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1 month back i also cracked screen due to accidental fall. I just contacted servify. they properly guided me to file a claim for repair.
To file claim you have to download app "OnePlus care By servify" from play store.
Procedure to file claim is given in app itself and its simple to understand.
After providing necessary documents I taken device to authorized repair center ( oneplus partnerd with several 3rd party repair centers across country).
I paid just Rs.1000 via app.
I got device repaired in only 4 days.
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Contacts -
Servify - 1800 121 4984
OnePlus india - 1800 102 8411
(Both Numbers are Toll free)
If someone will decide to teardown and sell by parts, i need battery cover and pls. contact me...
I dropped my OP3 on the concrete last week. I had the original sandstone case, but the impact was very hard so the case corner was damaged and it went through. Now there is little scratch on a phone's corner. Without the case, the device would have been shattered.
I'm now worried about my phone. How long was the height of fall. Also you should try contacting servify.
OnePlus 3 glass replacement sources?
acmerw said:
replaced few units "glass only", it takes time, but customers is happy with result and price
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do you have any recommendations on where to order front glass replacements for the OnePlus 3? all the parts i've found so far sound a little doubtful...is there any source with quality glass comparable to the original?
Comparable to original, is only cutted straight from original lcd assembly using wire. All replacements "china oem", "hq" "a++" will not be the same as original which cames with brand new phone. Sometimes in eBay peoples selling bronken lcd assembly with good condition glass.