the screen is cracked. the water indicator has gone off, would it matter? I'm expecting to pay the $35 charge for the new screen but I'm not sure if they would care, any help would be appreciated
ImaWinRAR said:
the screen is cracked. the water indicator has gone off, would it matter? I'm expecting to pay the $35 charge for the new screen but I'm not sure if they would care, any help would be appreciated
Click to expand...
Click to collapse
Some stores won't go by the water indicator. The main thing I personally check for would be any type of standing liquid on the board or any type of white or rusty corrosion visible. However, because the screen is a super AMOLED plus display, I can guarantee that the store won't be able to replace it because they wouldn't have the part. The only way you could get it replaced would be if you're lucky enough that the crack is less than an inch long. It would be $35 plus tax to have it exchanged if you meet the above criteria. If the crack is over an inch, it's a no-go on the exchange. And ALL is voided if there is corrosion on the board.
Good luck to you.
there isn't any other damage other than the screen. none of the other indicators went off and the phone still works its just the screen. the indicator above the capacitive buttons just barely went off and I have no idea why. the crack is worse that u mentioned.
am I basically hoping they have a spare E4GT to replace the screen?
That should be an insurance claim through Asurion, I doubt any Sprint store would repair the screen as it costs too much to fix, and I don't believe they'd simply replace the phone with one in stock.
Totally a Assurion claim, anything over a inch, and I know my store won't replace or exchange with anything in the stores inventory...I don't think our ASC will ever see the screens for these...just way to expensive, and it took us forever to start doing EVO $G's once we found a supplier...
Related
Will that be enough to warrant a replacement from Sprint? It's obviously a manufacturer's defect and a huge cosmetic flaw. Anything else I would have to tell them to get it replaced? I'm covered under the Total Equipment Protection plan, so I know everything other than water damage and total destruction is supposed to be free. My plan is to just say, "Hey, my phone has been like this since I got it, and I didn't think anything of it until I saw my friend's EVO with absolutely no light-leakage and realized what a huge defect this was. I feel this reflects poorly on the build-quality of the launch models, and I would like a new hardware revision if possible."
Edit: My screen glass is also slightly coming off in the lower right-hand corner, so light is even leaking straight out that way as well.
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
chazglenn3 said:
As long as they have a screen in stock, they will fix it for free. Make sure the store you take it to has a service department. They replaced mine for dust under the glass, so actual separation is a no-brainer to me. Mine is also a 002.
Click to expand...
Click to collapse
What do you mean a "screen in stock?" Are they going to physically replace the glass? There's nothing wrong with the screen itself.
(Damn, I keep hitting "thanks" instead of "quote.")
On my phone there was just dust under the glass. They replaced the whole thing because it is one assembly...LCD, digitizer, and glass including the outer black bezel. When I took mine in the tech said, "let me make sure we have a screen in stock", then said they did and to come back in an hour. Phone was good as new when I returned.
They will fix the glass if they have it in stock. they will take your apart, and reglue a new piece of glass. If they dont, they will order you a refurbished phone, which could have worse leakage than you have now.
I have dust under the screen as well, but haven't taken it in because I don't want to unroot the phone or get a refurb back...
if I call the service center that is near me and they have a screen, can I just make the phone look stock or do I have to unroot?
Sent from my PC36100 using XDA App
I took mine in fully rooted and running Fresh with Riptide's theme...not a word was said. Rooting would only be an issue if you were seeking a software related repair. Of course, there are those that say otherwise, so do whatchalike.
I'm running cm nightly, so I'll probably flash a stock look before going in.
Thanks
Sent from my PC36100 using XDA App
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
Click to expand...
Click to collapse
i do not see why they would need to replace the glass as well. im not about to loose my screen protector. i might just buy a lcd on ebay and do it myself. i also have white spots and severe light leakage.
TheBiles said:
Hm. Not sure if I want to deal with the hassle of un-rooting and re-rooting if I'm not going to get a new device.
Click to expand...
Click to collapse
You will definitely not get a new phone. I went through this with them about 2 months ago. I had a launch day Evo that had light leakage and the screen was loose on it. I was told it was pretty much normal in the store and they even told me it was not a known defect, how this is true is beyond me. Anyways, they send a replacement to me and it had worse light leakage than my original so I had to take it to the store to prove this Sprint. After that I had to sit on the phone forever with Customer service and they finally shipped another replacement. Well guess what... it had light leakage as well. So, in the end I took the one that had the least light leakage but it still has some. They are going to want to replace your screen or a refurb. I even went through retention to try and get a new phone which is like the highest up you can go through customer service and they wouldn't even give me a new one. So, if I were you keep what you have because more than likely a replacement is going to have leakage as well. Hope this helps some, but unfortunately HTC likes to crank out Evo's so fast that the quality control isn't the best.
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
Light leaking is not keeping your phone from working so there would be no replacement.
sekigah84 said:
You shouldn't have a problem. Sprint will try to fix it. There are pretty bad light leakage problems from a detached screen causing the glass to rise up and not sit flush. If this is what you are experiencing, Sprint will fix it. The next thing they would do is just give you a refurbished phone or a NIB (new in box). The latter is obviously best but go in. The worst they will do is give your phone back to you and tell you to go through Asurion but I doubt that.
Click to expand...
Click to collapse
I might try it. I'm going to be jumping ship on the 20th, anyways. A newer EVO could make a $50 difference on eBay, and it wouldn't matter if my warranty was voided due to being rooted. I'll leave CM6.1 on there for ****s and giggles.
--
Sent from my HTC Supersonic.
Well I had the light leakage too,I just took a tiny bead of glue,ran it along the edge and everything is fine......you can't even tell where I glued it.problem solved.
sent from a terminal in the nightlands!!!!
Any suggestions on how to go about fixing/repairing it?
Screen and buttons seem top be fine, just the glass that needs fixing.
Would live to great some success stories on the same. I need my evo healthy!
Sent from my PC36100 using Tapatalk
Just replace it yourself.
I replaced the glass and digitizer on an iPhone 3g once and it was pretty easy. I just had to pull off the glass with a suction cup and the pull out any pieces of the cracked glass (heat gun or hair dryer helps alot) then connect the ribbon and place the new glass on by peeling off the paper backing and placing it on the frame. They have adhesive on the back so no gluing or anything like that. The Evo's look like they work the exact same way and the replacements can be found on ebay for $26
I tried to post the link for ebay but it would let me. Just search it.
the evo has the screen, bezel, lcd, and digitizer all in one component, so it should be a little harder. i've never done it, but i think you unscrew the torex screws under the battery cover, then just pull off the screen/bezel/lcd/digitizer.
Why not see if the store will still repair it for $35 like they were doing not too long ago?
Checked with Sprint Store, they said they no longer do screen repairs. My only recourse with them would be to buy a new EVO at retail, since I dont have a protection plan.
I found a cell repair store at the mall that will do it for $100, and guarantee their work.
I also found replacement parts for as cheap as $45, there are also youtube videos showing how to disassemble the beast. And I do mean disassemble, you have to take it basically completely apart to get at the screen, thanks to how the bezel works. Would also need to purchase a T5 torx head screw driver. It doesn't look to be too hard, but its definitely not something I would ever want to screw up.
All things considered, I'll go for warrantied work at the mall shop. But just wanted to post my findings for anyone else searching for this in the future.
They no longer do screen repairs period? So if u have TEP and come in with a broken screen, do they order you a free refurb, or make you go through Assurion for $100?
If they replace it free under warranty and your cool with a refurb, just add TEP on your line. All you need to do is activate any Sprint phone on your line. Call in and add TEP to your line. Then swap bacj to the EVO use it for 2 days and take it in for repair.
That's all I did, when I wanted the screen repaired on my old TP2 before I sold it. Activated, added TEP, took it in and got a refurb 2 days later. Of course, this is if you want a refurb and if they will replace it free.
Sent from my PC36100 using XDA App
KB112 said:
They no longer do screen repairs period? So if u have TEP and come in with a broken screen, do they order you a free refurb, or make you go through Assurion for $100?
If they replace it free under warranty and your cool with a refurb, just add TEP on your line. All you need to do is activate any Sprint phone on your line. Call in and add TEP to your line. Then swap bacj to the EVO use it for 2 days and take it in for repair.
That's all I did, when I wanted the screen repaired on my old TP2 before I sold it. Activated, added TEP, took it in and got a refurb 2 days later. Of course, this is if you want a refurb and if they will replace it free.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Sprint will tell you to go through Asurion. I just had to do this recently, but I was fortunate enough to get a brand new phone from them instead of a refurb.
OP = Replacing parts is not as easy as you see in the Youtube videos. You can't tell if the LCD is cracked along with the digitizer until you take it apart, so you may need the LCD and not know it. The LCD/digitizer combo will run you $60-$70, so if the mall will fix it for $100 with parts, labor and warranty, I would go that route, too.
rugedraw said:
Sprint will tell you to go through Asurion. I just had to do this recently, but I was fortunate enough to get a brand new phone from them instead of a refurb.
OP = Replacing parts is not as easy as you see in the Youtube videos. You can't tell if the LCD is cracked along with the digitizer until you take it apart, so you may need the LCD and not know it. The LCD/digitizer combo will run you $60-$70, so if the mall will fix it for $100 with parts, labor and warranty, I would go that route, too.
Click to expand...
Click to collapse
I know I seem to be advertising a lot lol but for cheaper than that I can sell you the LCD and digitizer all together already pre put together with the plastic direct form htc manufacturing...like I told ruge as he probably remembers things may not be so easy as thought out before you attempt it, stupid things can go wrong and you can end up wasting your money
I've searched around a bit, anyone got some good recommendations for buying a replacement screen and a guide on how to do it?
Is this all you need for a cracked screen?
http://cgi.ebay.com/NEW-HTC-EVO-4G-...702690?pt=PDA_Accessories&hash=item230a0125a2
That's the digitizer only (the glass on top of your screen), if that is what you need then this should help:
http://www.ifixit.com/Teardown/HTC-Evo-4G-Teardown/2979/1
I found it really hard to remove, even after heating the glue holding the digitizer down, I replaced mine with a full housing with screen and digitizer already assembled. It's more expensive but much easier.
Or you could go to your local Sprint Repair Center and see what they can do for you.
petemills8 said:
That's the digitizer only (the glass on top of your screen), if that is what you need then this should help:
http://www.ifixit.com/Teardown/HTC-Evo-4G-Teardown/2979/1
I found it really hard to remove, even after heating the glue holding the digitizer down, I replaced mine with a full housing with screen and digitizer already assembled. It's more expensive but much easier.
Or you could go to your local Sprint Repair Center and see what they can do for you.
Click to expand...
Click to collapse
If the screen still works but the grass is cracked then what do I need? What is the digitizer?
DanBergundy said:
If the screen still works but the grass is cracked then what do I need? What is the digitizer?
Click to expand...
Click to collapse
Look at the link I gave with the the tear down. That should explain it.
ETA: Basically, there is an LCD screen that displays the graphics, and overlaid on top of it is the digitizer that lets you interact with the LCD screen.
If you have insurance just take it to sprint and they will replace it for freeeee! If you don't sorry for taking up space.
evoman said:
If you have insurance just take it to sprint and they will replace it for freeeee! If you don't sorry for taking up space.
Click to expand...
Click to collapse
No insurance!
insurance or not they could fix it for about $80, get your own digitizer and they might do it for labor only.
if a sprint store wont do it those other "cellphone" stores usually can but youre looking at $150-200
i bought 2 digitizers for $45 (1 wide cable 1 small cable) at a sprint store they changed it for me and took the other digitizer as payment.
DanBergundy said:
No insurance!
Click to expand...
Click to collapse
Sprint store fixed mine for $35, no insurance. I was also rooted and they were like, we arent supposed to work on it if its rooted, so next time bring it in not rooted.
In addition, they replaced the whole front of my phone. Light leakage I had from below the buttons? Gone. Volume rocker a little creaky? Gone. Power button wear on the graphic? Gone. Small signs of wear on the side of the bezel? Gone. Hotspot on my LCD? Gone. It was worth the $35 for all that jazz, not to mention fixing my glass.
The replacement front they put on had a bad ear speaker, so I brought it back the next day, stock as can be. And they fixed that for free.
10 min later I was re-rooted and nandroid-backed-up back and rolling.
Definitely check with a sprint store first. I actually had to talk to two different people at different times to get them to admit that they could look at it (possibly first one was uninformed? Not sure).
I've taken my evo apart before. Removing the glass is a pain in the ass. I don't recommend it.
What you need is to just replace the LCD. It comes as a unit. If you look at your Evo, you will see a line completely around the sides. Dividing the "top" and "bottom". Popping off the battery cover and a few screws in the back and you will have the whole screen off in a minute. I personally haven't checked for replacement parts or the price of this LCD unit.
But IMO this will be the easiest and quickest way for you to do it.
Awesome, thanks a ton! It's for my brother. I will relay the message and post back with results.
I have a couple of questions when it comes to the deductible and TEP replacement.
1) Drop damage - I dropped my phone on some pretty rough concrete, scuffed up a corner pretty bad. If I sharpie it it's not really noticeable, but I was wondering if they'll charge me my deductible for that.
2) Water damage - I may have (idk) tripped my internal moisture sensor... left my phone in my pants pocket during a shower, and it was pretty damp when I pulled it out.... I'm not sure how easy those are to trip though. I assume this would result in a deductible charge though?
newalker91 said:
Cosmetic damage such as a corner scruff is not covered, not even with a deductible. Just something you have to live with. As for moisture sensor you can check it yourself by looking at your battery.
It's very difficult to damage your device with air moisture. I take my device into the shower multiple times per week and lay it on the edge of the tub on a wash rag to listen to music while I shower. I keep a Trident Aegis case on it (all ports covered). Had it since October and when I opened it to upgrade my cameras the internal indicators were still pristine.
Click to expand...
Click to collapse
Wasn't wondering so much about returning it FOR the damage as I was about returning it WITH the damage.
As for internal indicator: Is it white by default? Mine has little red X's on it, though the battery sensor is blank.
Can't you just say you lost it?
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
brekec88 said:
1) TEP DOES cover water exposure. I know from experience and it was posted on here by sprint tecs.
2) If your phone is damaged and your going to turn it you might as well say you lost it. You will have to pay the same either way, but you get to keep your old one for parts.
Click to expand...
Click to collapse
As a Sprint Repair tech i can answer this for ya
1) TEP does cover the water damage but it through assurion for a claim and a deductable of $100.
2) If it's an inhouse exchange you can get it done for free by bringing in your old device, we order a "new" one and then trade you for your damaged one. However if your going to claim lost or stolen that chalks it back upto having the assurion company involved again for the $100 deductable. Hope this helps and if you have anyother questions about it you can shoot me a PM
Hey guys I dropped my phone pretty hard yesterday, it doesnt appear that the outter glass cracked, but the screen stays completly black now, but if you look at it right you can see cracks that appear to be under the outter glass. I have seen the digitizer kits to fix lcd screens for about $150 so if i bought one of those would that fix my issue? im asking cause most the time i see that it fixes cracked lcds and like i said mine isnt cracked on the outter glass its cracked inside and the screen stays black, but i know its on because the bottom buttons light up and i get sound and vibration just fine. so would lcd digitizer replacement fix this?
If you have insurance, I'd utilize that.
Sent from Pluto.
Speedin07si said:
If you have insurance, I'd utilize that.
Sent from Pluto.
Click to expand...
Click to collapse
I'm sure all phone insurances with sprint don't cover severe physical damaged caused by you..
If you have the insurance, replacing the entire device would cost $150 and save you the time and trouble of fixing it. By far the easiest option if you have it.
If not, it depends on your level of expertise with electronic repair. The LED screen and digitizer (touchscreen) are glued together on this phone, meaning you wuld have to have a good deal of patience and skill with a heat gun in order to pull the two apart. Your best bet might be searching for a digitizer and LED screen in one piece. I've seen them for $260-270 on eBay.
I'm a Sprint technician, so feel free to ask any other questions and I'll help if I can. Sorry about your luck with the phone, bud!