Shattered Screen - TEP or DIY? - Sprint Samsung Galaxy S III

Well, I got stuck in a hailstorm in GA yesterday. I ended up Sprinting (ha get it?) to my car and the phone fell out of my pocket. I actually didn't realize it until moments later. I found it in a river flowing through the parking lot. Fortunately, the glass was the only thing damaged. LCD still works perfectly. No water damage either! Not sure if it was the fall or a hailstone that did the damage to the glass. I have Sprint TEP (just signed up through open enrollment this month thankfully). However, I am confident that I can do the repair myself. My question is this...
Is the image quality noticeably diminished by replacing the screen with a non-OEM screen? I know it wont be Gorilla Glass 2 and it won't have the proper LOCA adhesive between the glass and the digitizer. I am happy to pay the $150 deductible if the image quality and gorilla glass are worth it. Has anyone replaced their own screen who can attest to the display quality before and after? Thoughts on whether I should replace it myself or file a claim with Asurion?

ctasich said:
Well, I got stuck in a hailstorm in GA yesterday. I ended up Sprinting (ha get it?) to my car and the phone fell out of my pocket. I actually didn't realize it until moments later. I found it in a river flowing through the parking lot. Not sure if it was the fall or a hailstone that did the damage. I have Sprint TEP (just signed up through open enrollment this month thankfully). However, I am confident that I can do the repair myself. My question is this...
Is the image quality noticeably diminished by replacing the screen with a non-OEM screen? I know it wont be Gorilla Glass 2 and it won't have the proper LOCA adhesive between the glass and the digitizer. I am happy to pay the $150 deductible if the image quality and gorilla glass are worth it. Has anyone replaced their own screen who can attest to the display quality before and after? Thoughts on whether I should replace it myself or file a claim with Asurion?
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Click to collapse
If you found it in a river, I'd be a bit more concerned about water damage. It still turns on/runs fine and the screen is just cracked? Or is it not turning on?
I know that the screen used to run for about $100. For me, I'd probably prefer to have a refurbished phone than try to do the repair myself. For me, the $50 more is worth the saving of trouble/time/risk of screwing up the install.
But I know of some people on XDA who have installed it themselves and have loved it, so it might be worth it.

topherk said:
If you found it in a river, I'd be a bit more concerned about water damage. It still turns on/runs fine and the screen is just cracked? Or is it not turning on?
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It's fully functional. No damage to anything but the glass. I immediately pulled the battery when I got it back. Fortunately, it wasn't in the "river" too long!
topherk said:
I know that the screen used to run for about $100. For me, I'd probably prefer to have a refurbished phone than try to do the repair myself. For me, the $50 more is worth the saving of trouble/time/risk of screwing up the install.
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Click to collapse
It looks like I can get all the equipment needed to do the replacement myself for around $50. I am confident I can do the replacement. I am just worried about the image quality since I wont be using an autoclave + LOCA. Also, the lack of Gorilla Glass 2 would be somewhat of a deterrent. Not sure if these are valid concerns and worth the $150 deductible though. Hoping others who have done the replacement will chime in as well.

http://www.amazon.com/Samsung-T-mob...id=1363724364&sr=8-1&keywords=galaxy+s3+glass
Go to Amazon, get the glass, read some instructions, watch some videos and take your time, its easy.

evoer said:
http://www.amazon.com/Samsung-T-mob...id=1363724364&sr=8-1&keywords=galaxy+s3+glass
Go to Amazon, get the glass, read some instructions, watch some videos and take your time, its easy.
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Click to collapse
I have done all of this so far. Definitely think I can do the replacement myself, but I'm more concerned with image quality afterwards. The new screen isn't GG2 and it wont be bonded to the underlying digitizer. From what I understand, this diminishes image quality slightly. Anyone notice if that's true? If so, to what extent?
Also, does anyone know what this will do to my TEP? Would it invalidate any future repairs?

If it got soaked in a puddle.....GET A NEW PHONE!!!

kayakaddict said:
If it got soaked in a puddle.....GET A NEW PHONE!!!
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Thanks for the concern, but I immediately pulled the battery and dried it off. There appears to be no water damage.

No case was on the phone I'm assuming?
Sent from my SPH-L710 using xda premium

xbmoyx said:
No case was on the phone I'm assuming?
Sent from my SPH-L710 using xda premium
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Click to collapse
I had a case with minimal coverage (since I had a Curved Crystal SGP SP on it). I used the Rock Quicksand:
http://www.amazon.com/Rock-Quicksand-Composite-Poly-carbonate-Samsung/dp/B0089E283G

ctasich said:
I had a case with minimal coverage (since I had a Curved Crystal SGP SP on it). I used the Rock Quicksand:
http://www.amazon.com/Rock-Quicksand-Composite-Poly-carbonate-Samsung/dp/B0089E283G
Click to expand...
Click to collapse
Nice looking case. Sucks about your phone. I have an Otterbox defender with a Zagg shield I pray if this scenario happened go me it would protect it, I've got no insurance $150/deduct is robbery.
Sent from my SPH-L710 using xda premium

Update: I spoke with a representative at a Sprint store that I used to visit when I had an Evo 4g. They put my name on a list to replace the screen (free of charge since I have TEP) when someone comes in with a working screen. This is unlike any other Sprint store I've called. I'm not sure it's typical service, but hopefully it pans out! It's a third party official service center, so I guess they aren't bound by the same rules Sprint stores go by?

Related

[Q] I broke my GSM Galaxy Nexus screen already

I have had vertical banding issues since day 1 with the LCD, and I contemplated returning the phone (to China) because of it. Instead, the seller notified me he'd pay to have the LCD replaced, either in the US at my choice of phone repair stores, or send it back to China and he'd send to a shop to do it. I'd do it myself if I could find a supplier for the LCD/glass digitizer (I have done it on multiple Nokia phones, including a 5800XM). Alas, while finding a suitable repair shop, I cracked the glass.
Am I the first one to drop the Galaxy Nexus? It fell about a foot onto bricks, and now I have a crack in the glass extending from the earpiece to the power button. I called around and I am the first in the Minneapolis/St. Paul metro area to break their Galaxy Nexus.. great. My case and screen protector haven't even come yet.
Does anybody have any advice on where to go from here? Do I ship the phone back to China (expensive, and I'll be without a phone for 3-4 weeks)? I can't believe I had my Nexus One for two years, dropping it all over the place, and it's still in beautiful shape, while this one has LCD issues from day one, and now cracked glass after a single small fall (that the Nexus has taken many times.. I need to stop driving with the phone in my lap).
done it many times (phone on lap when driving) then forget when i get out and it gets thrown out of the car onto the ground.
many places dont have nexus accessories yet ... ghost armour needs 10 days to even get a screen protector in (they put on a htc sensation cover for now - doesnt even cover the screen itself, let alone the entire from !)
I took a look at the Galaxy Nexus teardown on ifixit. Link HERE.
If you look at steps 6-8 you'll see that popping the screen/digitizer out really isn't too bad at all. The real issue will be finding the screen/digitizer in one piece for a decent price. I looked around on Amazon and EBay and failed at finding any for sale.
However, if you can find a screen/digitizer for under $200 somewhere I would follow the ifixit instructions and change it yourself.
I browsed through the teardown and it doesn't seem like that'd be an issue at all. I have done a fair amount of phone repairs previously, including lcd replacement and smt soldering on the phone's main PCB. The problem is that I can't find anywhere that sells the digitizer/LCD. Looks like it's back to china for this guy.
Yeah I've thrown the N1 out of my lap probably twenty times in the past two years. It's always taken it like a champ. I wish they had used gorilla glass on this phone.
I've dropped my GN twice already, once onto a concrete floor. So far, I've been lucky. Can't find any damage. It's not too reassuring to hear that it will crack so easily, though.
FYI, even Gorilla Glass isn't shatter-proof. Highly scratch resistant, but not shatter-proof. Give it the right point-load, and it will also shatter.
I know that Gorilla Glass isn't shatterproof, but I have seen unspeakable things done to my N1 and nothing has ever come of it. I'm still putting off sending this back to China.. I have a feeling it'll be gone for a month or more.
Ouch Sorry To Here Better Send Back 2 Repair
Mine's fallen from my lap onto pavement twice, getting out of the car of course, but so far my Otterbox Commuter has saved it.
My GN screen hair line cracked mysteriously.
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Maybe it's you, bumping into something hard and pointy?
I've dropped mine twice on ceramic tile from waist height and had no damage other than a couple of scratches on the screen. Maybe it was just a particularly unlucky drop?
lol yeah phone on lap while driving is death for phones.... done that many many many times with too many phones.
update
BestBuy Canada's mobile communications manager Danielle has worked out a 50% off new phone option for me, as their policy they say is no "physically" damaged phones can be returned.
I have asked for an Iphone 4s 64gb in order to resell it and recoup my loss with via the accelerated deprecation screen defect of this galaxy nexus.
maybememe said:
My GN screen hair line cracked mysteriously.
http://www.youtube.com/watch?v=7rkz36Q-xZY
Galaxy nexus screen cracks far too easily. - YouTube
http://www.youtube.com/watch?v=7rkz36Q-xZY
Others have no idea how it’s happened to their phones as well!
http://forum.xda-developers.com/showthread.php?p=21535889
Maybe it’s the new fortified glass design that’s flawed?
Maybe it’s weather related, from indoor to cold outdoors?
Maybe it’s just a bad design overall?
I just want to warn others of it’s extreme fragility.
Click to expand...
Click to collapse
I've had my phone for about 2 months or so. Found out the hard way how fragile the glass was when my keys left a few minor scratches on it the second day of use. Well yesterday the hairline crack appeared between the power button and the volume rocker. Samsung says its physical damage caused by dropping the phone or having it in my pocket. What... I can't put my phone in my pocket anymore. Well the long and short of it is I have to send the phone back to the country of origin England in this case and I have to pay for the repair. I'm trying to find the glass assembly so I can replace it my self. So far no luck on Google. I agree with all the comments about the glass being too weak on this phone. Long live the Nexus one which I've switched back to till I figure out how to get this galaxy broken glass fixed.
I've got a broken line on Glass of my Gnex, I hate, very hate, this at only 4 month of usage.
Can i send my Gnex to Samsung and use a Warranty to change it?
This is a genuine question so I'm not trying to get anyone's back up, but is mobile insurance not that popular outside the UK? You can barely leave the stores here without being sold it!
Sent from my Galaxy Nexus using XDA
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
anton2009 said:
I'm pretty sure phone insurance is popular in a lot of places. Asurion here in the US is only like $2 or $5 a month, with a $100 deductible for any smartphone that has been lost, damaged, etc...
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Click to collapse
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
killyouridols said:
I assumed so, but tend to see a lot of similar posts of damaged or defective phones and no mention of insurance. Always seems to focus on returns or DIY repairs. Just wondered if insurance was particularly costly overseas. Seems not.
Sent from my Galaxy Nexus using XDA
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Click to collapse
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
evohog said:
I called asurion and was told that my nexus was covered. What I wonder is if I break, lose it or whatever will they be replacing with another nexus or give me a substitute. Anyone have more info on that?
Sent from my Galaxy Nexus using xda premium
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Click to collapse
In the UK you get either a cash value or a replacement nexus. You would only get a substitute if the goods are no longer on general sale. Usually electronic goods I have claimed on have been cash (minus the excess) to the phones purchase price. Make sure you have advised them and can prove the cost or you may end up with a settlement below the phones true value.
For example, my laptop was worth £500 when new, but I have only insured it for £300 as I know I can get a decent replacement and keep my premiums down. I have my nexus insured for £400 as I know this will buy most new phones outright should I lose it
Sent from my Galaxy Nexus using XDA

Dropped Galaxy S3. Insurance?

Sadly, I dropped ma baby! ): er actually, a friend dropped it. from about 3 feet on concrete. My poor Galaxy that I've owned only since 7/1 that ive babied with my invisible shield all of its life broke. But no. not in the way you'd expect. the LCD broke. Upon removing my shield i notice that the digitizer is still in tact, not a scratch on it in fact. just 3 hairline cracks you can see in the lower left hand corner. Leaving only one question, does the Premium handset bundle cover this? and how much would the deductible be?
Thank you - Frustrated Owner.
Fix it yourself. $20 costs the screen. There is a video here how to do it. Not difficult at all. Otherwise u gotta pay $80 (thats what they quoted my friend) he had tmobile insurance.
Sorry for your loss
Oddly enough, a very similar event happened to me recently. GSIII took a 3 foot fall on the street and i had a full Skintomi shield on it, but that's not enough apparently. Cracked the screen, which spidered across the entire screen. But man, if my "friend" did it like yours did, i think i would be half a step shy of killing them!
Good news is, if you have insurance it should be fully covered but unfortunately it's a 130 dollar deductible. The process itself is pretty painless and Asurion is FAST. i broke my phone on a Wednesday, they had one on my doorstep Thursday morning. And it was a brand-spanking-new device. To start, go to www.phoneclaim.com
Or you can try to change the glass yourself like lazarat suggested. But personally, i know that i'm not handy enough to do that. Good luck
Tmo deductible is $130. I'm surprised by how many people sign up for the insurance without reading how much the deductible is, I guess thats how they make their money though. Are you sure the LCD broke and not just the glass?
Replace glass
http://forum.xda-developers.com/showthread.php?t=1904562
The 130$ isnt bad however if you have your phone stolen. No?
lazarat said:
Fix it yourself. $20 costs the screen. There is a video here how to do it. Not difficult at all. Otherwise u gotta pay $80 (thats what they quoted my friend) he had tmobile insurance.
Click to expand...
Click to collapse
That's just the glass/digitizer, not the actual LCD.
I dropped mine on concrete yesterday morning while working on my car. Luckily I have it in a case-mate tough case. I expected some damage, but when I picked it up and wiped it off there wasn't a single scratch. I don't want to keep tempting fate, so I got a better belt pouch that fits it properly.

Samsung false advertisement of gorilla glass 2

So i dropped my phone from 3 feet and the screen spider ed crack everywhere i called samsung to get it replaced they wanted $180 to replace the screen, well i so call remembering that gorilla glass is supposed to be drop resistant as advertised on gorilla website and Samsung website (samsung removed it from saying its drop resistant)
also went to the att store and when you have insurance on your smart phone its a $200 deductible WTF
So anyways i linked samsung to gorilla glass website where it says its drop resistant and they claim thats not good enough, well than i showed them the website where the petition shows with the signature where everyone has sign stating that Samsung in fact changed there website from displaying drop resistant im pretty piss i think Samsung should pay for the labor since it is there design flaw or have some kind of solution to fix the screen from dropping from so little of a height. I WILL NOT BUY ANOTHER SAMSUNG AGAIN thanks for backing up your product atlease apple fixes there ****.
http://www.corninggorillaglass.com/products-with-gorilla/samsung
Anyways i want everyone to sign this PETITION
http://www.change.org/petitions/spr..._source=share_petition&utm_term=34356813#news
My captivate never ever got a scratch after two years with no screen protector. One week with the s3 in my pocket and it got a tiny scratch. I signed.
mbc663 said:
My captivate never ever got a scratch after two years with no screen protector. One week with the s3 in my pocket and it got a tiny scratch. I signed.
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Samsung wont even investagate the issue at all. they simple do not care about us americans
Legally, drop and scratch resistant is not drop or scratch proof. A bleeding heart judge or authority figure may allow suit or coverage of damages, but they have every right not to. It's not a design flaw. Glass, in general, will break and scratch.
Sent from my SAMSUNG-SGH-I747 using xda premium
Andrew149 said:
Samsung wont even investagate the issue at all. they simple do not care about us americans
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I'm deciding what to do with my 4 year old Samsung plasma that refuses to turn on, just clicks. I definitely won't buy another Samsung tv but God do I love there phones!
mbc663 said:
I'm deciding what to do with my 4 year old Samsung plasma that refuses to turn on, just clicks. I definitely won't buy another Samsung tv but God do I love there phones!
Click to expand...
Click to collapse
phones are great but the warrenty are crap apple replaces the phone the first time for free if you crack there glass samsung offers nothing but a $180 charge to fix the device and att wants $200
My S III was standing on its side and fell face flat on to even brick... the screen cracked. I sent it to Samsung for repair, got a case and screen protector... lesson learned.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
theROMinator said:
My S III was standing on its side and fell face flat on to even brick... the screen cracked. I sent it to Samsung for repair, got a case and screen protector... lesson learned.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
http://www.ebay.com/itm/230882422406?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649
just ordered this, i was running the seido surface case
oh wow, that is a screwup on their part, advertising that glass is drop resistant. I mean but it is being advertised... ive dropped mine several times and no breakage yet.
mbc663 said:
I'm deciding what to do with my 4 year old Samsung plasma that refuses to turn on, just clicks. I definitely won't buy another Samsung tv but God do I love there phones!
Click to expand...
Click to collapse
i had the same problem with my Samsung LCD tv... over several months the clicking got worse and worse until it wouldn't turn on. look on youtube or do a google search, but if it's the same problem i had, the fix is easy.
a trip to Radio Shack and about 5$ in new capacitors is all it took. removed the back of the TV and replaced the old/blown/leaky capacitors. took about 15 minutes total and saved me from buying a new TV... (damnit, i wanted an excuse!)
anyway, sorry for jacking this thread; i know it's not for TVs...just wanted to help a fellow XDAer out if possible.
kwaalude said:
i had the same problem with my Samsung LCD tv... over several months the clicking got worse and worse until it wouldn't turn on. look on youtube or do a google search, but if it's the same problem i had, the fix is easy.
a trip to Radio Shack and about 5$ in new capacitors is all it took. removed the back of the TV and replaced the old/blown/leaky capacitors. took about 15 minutes total and saved me from buying a new TV... (damnit, i wanted an excuse!)
anyway, sorry for jacking this thread; i know it's not for TVs...just wanted to help a fellow XDAer out if possible.
Click to expand...
Click to collapse
Thread jack once again. I'm a Samsung freak never had problems with their stuff. Mostly all my stuff in my house is Samsung.
Sent from my SAMSUNG-SGH-I747 using xda premium
Andrew149 said:
So i dropped my phone from 3 feet and the screen spider ed crack everywhere i called samsung to get it replaced they wanted $180 to replace the screen, well i so call remembering that gorilla glass is supposed to be drop resistant as advertised on gorilla website and Samsung website (samsung removed it from saying its drop resistant)
also went to the att store and when you have insurance on your smart phone its a $200 deductible WTF
So anyways i linked samsung to gorilla glass website where it says its drop resistant and they claim thats not good enough, well than i showed them the website where the petition shows with the signature where everyone has sign stating that Samsung in fact changed there website from displaying drop resistant im pretty piss i think Samsung should pay for the labor since it is there design flaw or have some kind of solution to fix the screen from dropping from so little of a height. I WILL NOT BUY ANOTHER SAMSUNG AGAIN thanks for backing up your product atlease apple fixes there ****.
http://www.corninggorillaglass.com/products-with-gorilla/samsung
Anyways i want everyone to sign this PETITION
http://www.change.org/petitions/spr..._source=share_petition&utm_term=34356813#news
Click to expand...
Click to collapse
You would most likely easily win a small claims court settlement against them.. The petition will do no good.
Could sue for cost of repair, and additional cost of not having phone etc for time it takes to repair.
Sent from my SAMSUNG-SGH-I747 using xda premium
waiters said:
You would most likely easily win a small claims court settlement against them.. The petition will do no good.
Could sue for cost of repair, and additional cost of not having phone etc for time it takes to repair.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
They would prolly just issue a new phone for him.
Sent from my SAMSUNG-SGH-I747 using xda premium
waiters said:
You would most likely easily win a small claims court settlement against them.. The petition will do no good.
Could sue for cost of repair, and additional cost of not having phone etc for time it takes to repair.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
I hate going through that trouble companies like Samsung should want to take care of there customer not tell us we can't do anything but charge you a huge fee
Sent from my Galaxy Nexus
With a phone like the same you need a case since it has a glass panel over the entire front going down the sides a bit too. This of course is going to crack if dropped without a case that does not have a raised face . I have had my s3 thrown across a room and I have no scratches or cracks...about 10ft onto concrete floor of home depot. And it is fine. Now on other devices I have owned you kinda do not need a case because of how the glass is set up. And like someone had said before it is resistant not proof. Depends on how it falls and unfortunately how it is designed it is slightly more prone to happen.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
You guys must if gotten faulty glass or something. I have had two major drops and although other parts of the phone became damaged, my glass had survived mostly. First time I left my phone on the roof of my car and drove away, only to have it fly off my roof, down my windshield and skidding across the pavement when I came to a stop. The back cover came flying off and I had to replace the battery because it was badly scratched and thought it might leak. The back of the phone was scratched badly, but there was only one hardly noticeable scratch to the glass. The second time, my little nephew decided to throw my phone down the stairs, causing my phone to break into pieces. The glass did crack, but not like yours. Just on the edges there were cracks where the body of the phone meets the glass. I was impressed with the glass, but maybe it was just how the phone landed. Unfortunately the rest of the phone didn't survive. I was impressed with the durability of the phone that I bought a new one. My wife has iphone 4, and her front glass is in tack but looks shattered from dropping it off of the nightstand. Mine is a Canadian S3 so maybe that makes a difference. I bought a case for my new phone since I seem to abuse my phones so often. I feel sorry for you guys that your screen cracked so easily.
Sent from my SGH-I747M using xda premium
mrhayami said:
With a phone like the same you need a case since it has a glass panel over the entire front going down the sides a bit too. This of course is going to crack if dropped without a case that does not have a raised face . I have had my s3 thrown across a room and I have no scratches or cracks...about 10ft onto concrete floor of home depot. And it is fine. Now on other devices I have owned you kinda do not need a case because of how the glass is set up. And like someone had said before it is resistant not proof. Depends on how it falls and unfortunately how it is designed it is slightly more prone to happen.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
Details of who threw it and why it was thrown please? Lmao
I feel the same way.... that there may be a lot of S3's with faulty glass. The drop test videos prove the glass to be very strong. Perhaps overheated or somehow made brittle. Perhaps hairline cracks introduced during manufacture. My son pulled his S3 out of his hoodie pocket and the screen was shattered. He didn't even drop it. This definitely fits the definition of manufacturer defect. The problem is that everyone knows a glass screen has the potential to break when you drop the phone. How do you prove it one way or the other?
Don't look for Samsung to stand behind their product. The didn't do anything except deny the GPS problems on the Captivate. They didn't do anything about the high failure rate of the power button either. My friend had a 42" Samsung LCD TV that died after a couple years with a very common problem for that model. They refused to make things right for these people either.
mbc663 said:
Details of who threw it and why it was thrown please? Lmao
Click to expand...
Click to collapse
Probably taken by someone because they were playing with it instead of the person. Happened to me once.
Sent from my SAMSUNG-SGH-I747 using xda premium
mbc663 said:
I'm deciding what to do with my 4 year old Samsung plasma that refuses to turn on, just clicks. I definitely won't buy another Samsung tv but God do I love there phones!
Click to expand...
Click to collapse
Check for failed capacitors, they are usually the culprit of electronics failing.

Whitestone application

This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
Chronos300 said:
This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
Click to expand...
Click to collapse
I'm sure you could take it to any repair shop and they'll do it for you for a fee.
Chronos300 said:
This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
Click to expand...
Click to collapse
Try to find those repair shops that has experience in doing lcd repairs especially those that uses loca.
Sent from my ONEPLUS A3000 using Tapatalk
do it yourself just take your time and be patient. I did on my note 8 and its just about perfect just a couple pieces of dust along one edge but screen is money. unreal how easy it is
Anyone else get cracks in their Whitestone screen protector? I haven't been rough at all with my device and I've got a good couple of cracks off on the left side and one wierd crescent shape crack in the middle of the screen protector ?
jonkillops said:
Anyone else get cracks in their Whitestone screen protector? I haven't been rough at all with my device and I've got a good couple of cracks off on the left side and one wierd crescent shape crack in the middle of the screen protector ?
Click to expand...
Click to collapse
Yup got a crack on the right edge, also take care of my phone and never dropped...
Same here, I'm very self aware and extra careful with all my phones, this seemed like it magically appeared one day when I was on my couch
My theory; why it cracked!
fullmetal509 said:
Same here, I'm very self aware and extra careful with all my phones, this seemed like it magically appeared one day when I was on my couch
Click to expand...
Click to collapse
I'm ordered two Glass screen protectors (not Dom glass) from a vendor on Amazon for my Pixel 2 xl, after perfect installation of the first glass screen I have noticed all along the right side of my phone that the screen protector is not touching the phone glass. It was not a bubble, but a narrow air space from top to bottom of the phone screen.
I remove the glass protector and installed the second one, same issue again!
I suspect that the Pixel 2 xl glass is not equally straight across the surface of the phone! I believe its a quality issue with pixel 2 xl screens.
Because the surface is not evenly straight, when the dome glass adhesive is cured, it pulls the glass screen unevenly which causes the cracks in the glass.
Chronos300 said:
This may seem like a dumb question but I do not trust myself applying this screen protector and I was curious if anyone provides a service that will.
Click to expand...
Click to collapse
Be adventurous...
They have a lifetime warranty, even for human error. Link
BR7fan said:
Be adventurous...
They have a lifetime warranty, even for human error. Link
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You may not be aware of this, but there are a lot of reviews indicating that Whitestone's customer service is abysmal. If you have an issue, they may give you a warranty replacement, however they make you pay return shipping, so you essentially end up paying 1/3 the price of the protector (which isn't cheap to begin with) to ship it back to them and then maybe after a month or so they'll get you a new one.
cognitivedissonance said:
You may not be aware of this, but there are a lot of reviews indicating that Whitestone's customer service is abysmal. If you have an issue, they may give you a warranty replacement, however they make you pay return shipping, so you essentially end up paying 1/3 the price of the protector (which isn't cheap to begin with) to ship it back to them and then maybe after a month or so they'll get you a new one.
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Yea but that's better than paying $50. I'll gladly pay the 1/3.
Sent from my Pixel 2 XL using XDA Labs

General Hairline crack, inner screen, feels like screen protector.

Anyone else have hairline cracks on the fold of the inner screen? Mine feel like they are on the screen protector, my screen display is fine. Anyone else experiencing this?
Talking to support now, supposed to take to an authorized repair place. They say it covered by warranty due to normal use causing the cracks. Being sent to an authorized Samsung repair place.
Just inconvenient.
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
blackhawk said:
Adhesive failure. Probably due to excessive stretching of the plastic protector during assembly.
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Likely, but luckily it's covered by the warranty.
dirtybudha said:
Likely, but luckily it's covered by the warranty.
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Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
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Squeaky369 said:
Did you end up getting this fixed under warranty? Mine did the same thing (and the entire screen protector along the fold ripped up all at once).
I did a chat and they told me to take it in to get it fixed, but I'm curious as to what they'll do.
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Yes I did. They sent me to a certified repair shop.
They essentially replace the whole interior screen. The process worked, but the guys at the location were not that knowledgeable. We plugged it into a computer and it didn't see the USB access. Once I got it home, it worked on my computer. Who doesn't have the drivers for a device that they repair?
Anyway, it works great now.
That's good to hear it worked out for you. My inner screen also failed in the same manner with hairline fractures and black line down the middle turning it in to a Microsoft Duo. I've been on the phone with Samsung three separate times and have had nothing but resistance from them. They sent me to a local repair shop and the manager told me I must have gotten a piece of sand in the hinge or something....huh? He said go ahead and start a claim, but the final word was with him. He also said he got rid of his Fold 3 because he didn't want the same thing to happen to him. So there's definitely a problem with some of the units out there. I'll be sending mine to Samsung soon. I have no confidence that Samsung will actually cover this under warranty in my case due to the treatment I've received from their customer service. It's upsetting.
What a bummer... I got my phone Sept 24, and now on March 24, I just noticed that I have a small crack right where the phone folds. I am going in to Verizon tomorrow. The "Samsung Care+" wanted me to send it in with $249... This is definitely a warranty issue.
I went to my local corporate Verizon store this morning. They will treat it as warranty and my replacement phone arrives tomorrow. The area manager was there, took pics of the screen, and the phone to document current condition (which I appreciate) before approving the swap. Plus she says they are monitoring how many come in like this. Mine wasn't the first. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
Now, as long as Verizon doesn't declare my phone as "damaged" by me it will be a free swap. If not, they'll try to bill me. But the area manager agrees that it looks like a defect (and it really is a defect).
One last gripe: I guess I was too eager to get my Fold 3 to realize that the "protection plan" carries a potential $249 fee for a broken screen. Thank goodness this is a defect.
emtownsend said:
. They suspect, like many here, that it's the screen protector. (I guess the Flip 3 has issues too, but my daughter has one that is so far so good).
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do you mean that they suspect the screen protector is broken or that the screen protector is causing the UTG screen to break?
The thought was that the screen protector is cracking, but not the screen. I've not lost any functionality over the area that is "cracked".
Yeah, when I ran my finger nail over the cracks it would snag. It was absolutely my screen protector...which is factory installed and therefore falls under the manufacturer.
Yes, I think this will be an issue. I don't think this will totally kill the market or much of the sales. My replacement is still going strong, and I haven't heard too many others experiencing the cracks.
I'm sure the Fold 5 will have it all together. Hahaha
100% screen protector, I just replaced mine myself and small crack in the crease is gone!
Yeah, my nail would catch on it. At least it's not the screen...oy. That would be a nightmare.
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
dirtybudha said:
Checked online, there is a few threads on the Sammy forums, and removing the inner screen protector does NOT void warranty. If the display/screen is damaged in the process, then iti is void.
My replacement protector, OEM, got it's first hairline crack. Gonna remove the OEM one and replace it myself. That way I can just replace it when it goes bad.
NOW I'll say I wouldn't recommend this phone to anyone because of this issue. Samsung failed here, but there's a chance to learn from it and improve it.
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getting the same OEM Samsung screen protector was a bad decision and you should've known that already since it broke once. Samsung's screen protector is an ultra thin plastic layer that's why it breaks. I removed it myself and knew its nature. That's why I installed the Whitestone Dome Film instead (myself) and this protector is elastic and bends easily with the fold. You get definately no cracks because it's a film layer.
try it and you won't regret it. By the way it's so easy to install, and costs only $10- $15
A: How should I have known?? They could have replaced it with better materials.
B: Thanks for the insight into the Whitestone Dome.

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