Hello:
Upgraded to 2.0 last week on my Huawei from the Mototoloa G4+ phone, and everything went well. After a few days, the step counter stopped counting in mid day.
I tried rebootting the watch the normal way, went into the hidden menus and rebooted recovery and wipes, etc,, uninstalled AW 2.0, unpaired and disconnected the watch and everything and anything else I have been able to find.
NOTHING.
Help. I am leaving a a trip where I expect to do a lot of walking and the step counter is a psychological boost for me. It is second only to watch faces as the reason for my smartwatch purchase.
I am getting close to purchasing something else, but I really shouldn't have to as I feel it is a software issue and something, anything, somewhere, some box is just not checked off.
I am not technical, so please leave links, detailed instructions. etc.
Thanks so much in advance.
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I just got moto 360 and the time is wrong on the watch how can i get it to the correct time its currently 8 mins off.
restart
humpty123 said:
I just got moto 360 and the time is wrong on the watch how can i get it to the correct time its currently 8 mins off.
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Click to collapse
I had the same problem and restarted my device. At first it displayed the same (incorrect) time, but then it quickly changed to the correct time. Mine was about 20mins ahead.
not fixed...
melscheld said:
I had the same problem and restarted my device. At first it displayed the same (incorrect) time, but then it quickly changed to the correct time. Mine was about 20mins ahead.
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A few hours post-restart and it looks like the time is off again. It seems to be a cumulative effect...
Fix
humpty123 said:
I just got moto 360 and the time is wrong on the watch how can i get it to the correct time its currently 8 mins off.
Click to expand...
Click to collapse
I had the same issue - got mine a few days ago - after reading the post here I did a full device reset and set it up again with my phone. Been going for about a day and no issues. I wonder if it was an issues with having the new update right out of the box. Who knows. But if your having this issue a quick reset and setup and no issues. Will repost if something changes.
Moto 360: consistently wrong time now
alandashby said:
I had the same issue - got mine a few days ago - after reading the post here I did a full device reset and set it up again with my phone. Been going for about a day and no issues. I wonder if it was an issues with having the new update right out of the box. Who knows. But if your having this issue a quick reset and setup and no issues. Will repost if something changes.
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I've had my Moto 360 for over a week now ... love it, recommend it to everyone I know
But I'm having the same problem now. My watch just won't keep time, and it's getting worse and worse (i.e. farther off of the real time). Everything else seems fine - I still get notifications so I know the watch is paired to my phone correctly, my phone's time is set by the carrier and remains correct throughout the day, etc. But now my Moto 360 will "slip" forwards in time by over 20 minutes! I have to double-check the time on my phone every time I check on my watch now, which needless to say is not a very good feature in a watch.
Restarting the watch and reconnecting in Android Wear does fix the time syncronization, but having to reboot my watch a couple times a day is not very desirable obviously. I've reset my watch (Reset device in settings) twice now, rebooted my phone, wiped Android Wear's settings on my phone and uninstalled then reinstalled it - same thing, incorrect time on my watch after anywhere from 1 to 6 hours.
It was perfectly fine when I first got it, and perfectly fine (even better!) after the update. It would be marginally less awful if I could re-sync the time without having to restart my watch, but disconnecting via Android Wear and/or turning Bluetooth off then on again, un-pairing the watch then re-pairing it, etc., all have no effect for me. Super lame :crying:
If I could manually set the time, I could deal with that.
I have time problems as well, but only....
chimpster said:
I've had my Moto 360 for over a week now ... love it, recommend it to everyone I know
But I'm having the same problem now. My watch just won't keep time, and it's getting worse and worse (i.e. farther off of the real time). Everything else seems fine - I still get notifications so I know the watch is paired to my phone correctly, my phone's time is set by the carrier and remains correct throughout the day, etc. But now my Moto 360 will "slip" forwards in time by over 20 minutes! I have to double-check the time on my phone every time I check on my watch now, which needless to say is not a very good feature in a watch.
Restarting the watch and reconnecting in Android Wear does fix the time syncronization, but having to reboot my watch a couple times a day is not very desirable obviously. I've reset my watch (Reset device in settings) twice now, rebooted my phone, wiped Android Wear's settings on my phone and uninstalled then reinstalled it - same thing, incorrect time on my watch after anywhere from 1 to 6 hours.
It was perfectly fine when I first got it, and perfectly fine (even better!) after the update. It would be marginally less awful if I could re-sync the time without having to restart my watch, but disconnecting via Android Wear and/or turning Bluetooth off then on again, un-pairing the watch then re-pairing it, etc., all have no effect for me. Super lame :crying:
If I could manually set the time, I could deal with that.
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My time-problems comes only when I load any of the clockfaces from "Facer", then it goes a whole hour off.
Some watch faces do not move the hour hand until the second hand advances thru the full hour. Could that be the case?
I got the same problem!!
It was 15 mins ahead and all the sudden the time was corrected by itself...
humpty123 said:
I just got moto 360 and the time is wrong on the watch how can i get it to the correct time its currently 8 mins off.
Click to expand...
Click to collapse
Just restart the watch. Once it pairs again, the time will be set correctly.
sreymj said:
Just restart the watch. Once it pairs again, the time will be set correctly.
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Click to collapse
This is not a solution?? You can't look at the watch and not be able to trust the time, without checking your phone to see if it's right?? then sync again. It's a watch!!! It's it's core job. It should be able to be trusted to be right!!!
Mine has been out between 5 and 15 mins 3 times in the last 2 days, always fast. So not a refresh of screen issue.
I use Facer too, but even when I swipe to a standard watch face they are out too, until I do some sysnc with the phone.
I'm going to keep on a standard watch face today, and see what happens. Can't it really be facer? surly it just report the time on the device, will not change anything??
i have reported to Moto too, they know of no issue. Suggest everyone does the same.
On moto forum too;
https://forums.motorola.com/posts/75d3867b9d
Reads like it's a bug in latest firmware. Anyone got confirmation from Moto of this?
I just read on Android Forums that this may be related to wifi router software being out of date. YMMV.
I've had the watch since Friday. On Friday & Saturday, it properly tracked steps. As of today, no more steps on both the watch and the Google Fit app on the phone. Anyone else experienced something like this?
I'm getting the same thing and its not getting my heart rate either. although the moto heart activity is working fine...
Not getting heart rate but getting steps through Fit. Are you guys using Google Fit?
Edit: I see you are using FIT OP, have you tried to use the Moto app to see if it counts steps?
IT WORKS! Ok. I had to blow away the cache and then uninstall Android Wear, Google Fit, reset the wear, go through the sequence a couple times. Now it's working.
VERY strange. Hopefully I don't have to do that often.
I had the same issue for one day, but it started working again after a soft reset on both the phone and the watch.
I have this problem too, but I don't use the pedometer anyway. Good to know that nothing hardware id broken and there are ways to fix it
My wife's moto360 has recently stopped working. She woke up today and was greeted with a white screen that said "Unfortunately, Android Wear has stopped." Clicking Ok brings you to the watch face which hangs for a few seconds and then returns to this screen. During this period you cannot navigate the watch at all.
I have tried the following to resolve the issue but none of them have solved it.
1) Rebooted the watch by holding the button for 30 seconds.
2) Rebooting the phone.
3) Turning off bluetooth on the phone.
4) Uninstalling android wear.
5) Unpairing the watch and the phone.
Right now it looks like the watch is basically a brick. Has anyone else seen this? Is there a way to factory reset the watch without having to go through the menus on the watch (i.e. from a phone app for example).
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
Rekna said:
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
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Clearing cache of Android wear app on phone helped. Restarted watch as a safe side measure. Everything fine now.
I have exactly the same problem now. But I can't solve it with you metod. Any clue of how can I fix this? Thank you!!!
Mine just started doing this as well. Tried just about everything I have seen on the internet so far to fix it and nothing has worked.
+1. Woke up and found the screen as OP described. I have tried everything except factory resetting the watch. I can't get into the menu long enough to do it. As soon as I hit the OK button the "Android Wear has stopped" screen pops back up within about 1 second. The GUI doesn't respond well enough for me to get to the factory reset.
update: Finally managed to get to the factory reset. The watch rebooted, but did not factory reset.
I gave up and am RMAing it.
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
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mrorange2108 said:
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
Sent from my Nexus 9 using XDA Free mobile app
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I just bought my Moto 360 all excited to get my Android Fanboyism to the next level.
The first thing I did was try to update my Android Wear version.
And This is when I start getting the error..
It keeps saying google play services crashed.
google apps crashed..
Someone help..
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
i just got this message today!! i cannot interact with the GUI no matter what i tried.. i tried all possible steps except factory reset cause i can't get to it...
IM kinda SOL cause i bought this in the US when it launched and I am in Canada... : < sigh... this totally BLOWS
I tried several times to get to the reset... No luck, Motorola agreed to replace it for free.
Same here ... No luck in accessing settings for factory reset ... going to send it to RMA
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impala454 said:
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
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Click to collapse
Just wanted to say thanks, because I've been experiencing a similar issue, and I just filled out the RMA for mine. It's been freezing and overheating so bad I have to take it off for awhile. I can live a few days without it.
I think you need to contact with the service center as soon as possible.
I had this same thing and the only solution was to RMA. Goty new 360 in less than a week.
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
rachelm920 said:
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
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I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
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OState said:
I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
Sent from my LG-VS985 using XDA Free mobile app
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So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
rachelm920 said:
So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
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That very well could be the issue, I use watchmaker for all of my faces. I uninstalled it today. Hopefully I have the same result as you. Thanks!
Hey everyone!
I'm at my end here as I just exhausted my last resort which was Motorola tech support. Wow what a mess that was.
Anyway I don't know if it's just me or if this is normal, but I've yet to get any of the latest Moto 360 updates. At present I'm on software version 4.4W.2 and yesterday I discovered another update was about to go out. Most of the apps I use on the watch - especially Watchmaker and Facer no longer work so until I can get this fixed I'm pretty much stuck with a stock watch.
I've tried resetting following various different methods on the internet that some claim forces an update, but nothing works. MY phone is running stock Android 5.0.1 and Moto Connect and Android Wear are both up to date.
Thanks in advance for any help you might be able to provide me!
This is my problem. At work it always pops up with the system update. Even with watch at 70% it won't do it. I go through the day and eventually go home. Recharge watch when I go to bed. Wake up in the middle of the night and try update. Apparently it hasn't been installing. Did this a couple nights in a row. Not sure if it's because I throw it back on the charger or what. Going to have to babysit it tonight.
Mine says there is no update. Stuck on 5.0.1. Tried different devices, resetting the watch but nothing works
I just received my Moto 360 and went through the pairing process (after letting it charge to 100% to complete the update) and everything went wrong. I went through this process several times and everything seemed okay, then I noticed the time was 9 hours out! nothing would fix it. Furthermore, the watch would not sync my apps properly, apart from hangouts and google music which, upon attempting to open would tell me that my "google wear app needs updating on my phone."
I can't make this thing work. I regret buying it. My nexus 5 is on android 6.0 and my google wear app is completely up to date. I am now updating my phone to 6.1 to see if that addresses the issue, but nothing i do seems to fix anything. This is seriously getting on my nerves! Anyone have any suggestions?
Many thanks
I'm sure you tried everything, since I change ROMs regularly I have found it a slow sync process., every time was different. Is it a refurbished or new also do. You have a option to exchange it. Also once the watch starts updating you kind of have to let it sit awhile to fully set up, and reboot the phone also so the the play store updates, the check for updates on the watch. Make sure you uninstall ware and reinstall if you start over. It still to me a first gen product software. Once you get it going it awesome. Good luck.
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