Related
My wife's moto360 has recently stopped working. She woke up today and was greeted with a white screen that said "Unfortunately, Android Wear has stopped." Clicking Ok brings you to the watch face which hangs for a few seconds and then returns to this screen. During this period you cannot navigate the watch at all.
I have tried the following to resolve the issue but none of them have solved it.
1) Rebooted the watch by holding the button for 30 seconds.
2) Rebooting the phone.
3) Turning off bluetooth on the phone.
4) Uninstalling android wear.
5) Unpairing the watch and the phone.
Right now it looks like the watch is basically a brick. Has anyone else seen this? Is there a way to factory reset the watch without having to go through the menus on the watch (i.e. from a phone app for example).
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
Rekna said:
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
Click to expand...
Click to collapse
Clearing cache of Android wear app on phone helped. Restarted watch as a safe side measure. Everything fine now.
I have exactly the same problem now. But I can't solve it with you metod. Any clue of how can I fix this? Thank you!!!
Mine just started doing this as well. Tried just about everything I have seen on the internet so far to fix it and nothing has worked.
+1. Woke up and found the screen as OP described. I have tried everything except factory resetting the watch. I can't get into the menu long enough to do it. As soon as I hit the OK button the "Android Wear has stopped" screen pops back up within about 1 second. The GUI doesn't respond well enough for me to get to the factory reset.
update: Finally managed to get to the factory reset. The watch rebooted, but did not factory reset.
I gave up and am RMAing it.
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
Sent from my Nexus 9 using XDA Free mobile app
mrorange2108 said:
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
I just bought my Moto 360 all excited to get my Android Fanboyism to the next level.
The first thing I did was try to update my Android Wear version.
And This is when I start getting the error..
It keeps saying google play services crashed.
google apps crashed..
Someone help..
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
i just got this message today!! i cannot interact with the GUI no matter what i tried.. i tried all possible steps except factory reset cause i can't get to it...
IM kinda SOL cause i bought this in the US when it launched and I am in Canada... : < sigh... this totally BLOWS
I tried several times to get to the reset... No luck, Motorola agreed to replace it for free.
Same here ... No luck in accessing settings for factory reset ... going to send it to RMA
Sent from my 1+1 using Tapatalk
impala454 said:
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
Click to expand...
Click to collapse
Just wanted to say thanks, because I've been experiencing a similar issue, and I just filled out the RMA for mine. It's been freezing and overheating so bad I have to take it off for awhile. I can live a few days without it.
I think you need to contact with the service center as soon as possible.
I had this same thing and the only solution was to RMA. Goty new 360 in less than a week.
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
rachelm920 said:
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
Click to expand...
Click to collapse
I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
Sent from my LG-VS985 using XDA Free mobile app
OState said:
I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
Sent from my LG-VS985 using XDA Free mobile app
Click to expand...
Click to collapse
So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
rachelm920 said:
So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
Click to expand...
Click to collapse
That very well could be the issue, I use watchmaker for all of my faces. I uninstalled it today. Hopefully I have the same result as you. Thanks!
Hey everyone!
I'm at my end here as I just exhausted my last resort which was Motorola tech support. Wow what a mess that was.
Anyway I don't know if it's just me or if this is normal, but I've yet to get any of the latest Moto 360 updates. At present I'm on software version 4.4W.2 and yesterday I discovered another update was about to go out. Most of the apps I use on the watch - especially Watchmaker and Facer no longer work so until I can get this fixed I'm pretty much stuck with a stock watch.
I've tried resetting following various different methods on the internet that some claim forces an update, but nothing works. MY phone is running stock Android 5.0.1 and Moto Connect and Android Wear are both up to date.
Thanks in advance for any help you might be able to provide me!
This is my problem. At work it always pops up with the system update. Even with watch at 70% it won't do it. I go through the day and eventually go home. Recharge watch when I go to bed. Wake up in the middle of the night and try update. Apparently it hasn't been installing. Did this a couple nights in a row. Not sure if it's because I throw it back on the charger or what. Going to have to babysit it tonight.
Mine says there is no update. Stuck on 5.0.1. Tried different devices, resetting the watch but nothing works
Ever since updating this evening, I'm getting unfortunately the process com.google.process.gapps has stopped over and over. I hit ok, it comes back.
No clue what's causing it. The only thing that changed was I updated Android Wear app.
USA Prime Credit Peggy said:
Ever since updating this evening, I'm getting unfortunately the process com.google.process.gapps has stopped over and over. I hit ok, it comes back.
No clue what's causing it. The only thing that changed was I updated Android Wear app.
Click to expand...
Click to collapse
Make sure your phone is running latest Google Play Services (7.0.97)
https://play.google.com/store/apps/details?id=com.google.android.gms
What Play Services version is running on your 360? Settings > About > tap Software Version. Should be 7.0.95
xdatastic said:
Make sure your phone is running latest Google Play Services (7.0.97)
https://play.google.com/store/apps/details?id=com.google.android.gms
What Play Services version is running on your 360? Settings > About > tap Software Version. Should be 7.0.95
Click to expand...
Click to collapse
mine on my moto is 6.7.74. how would I upgrade this manually?
---------- Post added at 09:27 AM ---------- Previous post was at 09:21 AM ----------
anubis1980 said:
mine on my moto is 6.7.74. how would I upgrade this manually?
Click to expand...
Click to collapse
figured it out, just sync the apps from android wear app, thanks anyway
Solution to update until they fix the issue!
Hi guys,
well this is what I did!
You have to delete Android Wear from your phone and then download the last update APK and install this on your phone, so in a sense you are taking the Android Wear back to the last update:
so firstly delete android wear app on phone
On your phone:
Google Android Wear 1.0.5.1724356 and select first entry apkmirror
scroll down to All Versions and choose whether you want the last one Mar 12th or Feb 25th, incidently I chose Feb 25th
Click on download arrow and then click to install on phone, you may need to tick allow download from outside sources, this site is google approved so is ok.
and thats it, you now have the previous version, I would advise installing My Backup pro as this will allow you to save your APKs if you accidentally update one again in the future. You could also deselect the auto update on the Android Wear app.
Best
J
Doesn't work..
Nothing of this works for me..it's so annoying.. ;(
Reset
Xelfmade said:
Nothing of this works for me..it's so annoying.. ;(
Click to expand...
Click to collapse
I had to go into my watch settings and do a factory reset and re-install android wear app (not sure if re-installing the app really did anything, but didn't hurt)...It was annoying having to set it up all over again and blocking cards I do not want to show up, but its better then this constant notification killing my battery.
Xelfmade said:
Nothing of this works for me..it's so annoying.. ;(
Click to expand...
Click to collapse
Me too. Tried once to factory reset the watch, reinstall the latest Android Wear to my phone and resync the apps. However, the result isn't encouraging at all. The watch was quite hot.
I switched off the bluetooth and let the watch to cool down. Then, I will do another trial. Wish me luck. Thanks!
Thank you sir, that did the trick in my case!
JustinConnor said:
Hi guys,
well this is what I did!
You have to delete Android Wear from your phone and then download the last update APK and install this on your phone, so in a sense you are taking the Android Wear back to the last update:
so firstly delete android wear app on phone
On your phone:
Google Android Wear 1.0.5.1724356 and select first entry apkmirror
scroll down to All Versions and choose whether you want the last one Mar 12th or Feb 25th, incidently I chose Feb 25th
Click on download arrow and then click to install on phone, you may need to tick allow download from outside sources, this site is google approved so is ok.
and thats it, you now have the previous version, I would advise installing My Backup pro as this will allow you to save your APKs if you accidentally update one again in the future. You could also deselect the auto update on the Android Wear app.
Best
J
Click to expand...
Click to collapse
Put me into the boat of this error, it's not all the time, but goes in cycles. I'll get it for an 8 hr stretch, then nothing. I've tried everything except hard resetting my watch. I'm hoping for an update on either play services for the phone or watch to get rid of it. Might be that my Corp email is my most frequent notification, but that is where i see it most.
Phone is 4.4.2 Sprint Galaxy S4T stock build with custom recovery and rooted. No system modifications other than root
reset the device
Fixed!
I did a factory reset. Didn't work the first time, I kept clicking away those pop-ups... I tried again without touching the watch and about 20 minutes later I was good to go, without the process error.
Guys it's way more easier than this , just go too apss and find google play services the touch it, click on uninstall updates then ok and just let it u installed, then go to play storeor wait till notification pup-up about play music or hangout or android wear need app requered and click. On it or in play store search for google play services , both will end at same page , then click update and let it install the latest version and finished , all errors will be vanished, enjoy it.
scorpion_s66 said:
Guys it's way more easier than this , just go to apps and find google play services the touch it, click on uninstall updates then ok and just let it u installed, then go to play store or wait till notification pup-up about play music or hangout or android wear need app required and click. On it or in play store search for google play services , both will end at same page , then click update and let it install the latest version and finished , all errors will be vanished, enjoy it.
Click to expand...
Click to collapse
My Uninstall Updates is grey and not clickable
You need to disable one of your 'Administrators.' Basically, hit the 'disable' button and it will ask you if you want to, hit yes. Then it will ask if you want to install the factory version, hit yes. Next it will take you to the 'Device Admin' in settings and you you will need to disable those, unless you only have one, in order to uninstall the previous update.
Update: The 'fix' given by scorpion_s66 did not work for me. I am now trying to reset my moto 360 but I cannot seem to do that either. All I can say is... Thanks Google! After I updated to the new Android Wear all these issues started. I reverted back to the older version but nothing changed. woooooooooooooooosssaaa wooossaaa woosa - Now I feel better (Bad Boys 2 just in case anyone doesn't get woosa).
I was impacted by this as well. After finding my watch on the charger yesterday morning red-hot and unusable (the same repeating error message mentioned earlier) I finally got it working by attempting a factory reset about 5+ times over the course of over an hour. It finally seemed to "take".
I've had this watch for about a week and while I like it and I'll keep it, I'm also coming to the conclusion that Google does not have it's A-team working on Android Wear. There are some really hacky implementations in here. I mean, why do my offline music transfers (phone to watch) automatically stop with no warning when the phone drops to 50% battery (which happens about about 50 songs). Why do I have to go through this ridiculous 5-times "ok google" to get rid of that message on the watch face? Seriously, who thought this was a good design? Why did many of our watches get nearly bricked after a Android Wear update on the phone? Why can't I use my watch or transfer music while it's charging? Why do I have to go through this elaborate process to view/access my list of apps?
Sorry for the rant. Last year I read a book titled "How Google Tests Software", which I found quite interesting at the time. This crap certainly gives me a different perspective..
aperry said:
I was impacted by this as well. After finding my watch on the charger yesterday morning red-hot and unusable (the same repeating error message mentioned earlier) I finally got it working by attempting a factory reset about 5+ times over the course of over an hour. It finally seemed to "take".
I've had this watch for about a week and while I like it and I'll keep it, I'm also coming to the conclusion that Google does not have it's A-team working on Android Wear. There are some really hacky implementations in here. I mean, why do my offline music transfers (phone to watch) automatically stop with no warning when the phone drops to 50% battery (which happens about about 50 songs). Why do I have to go through this ridiculous 5-times "ok google" to get rid of that message on the watch face? Seriously, who thought this was a good design? Why did many of our watches get nearly bricked after a Android Wear update on the phone? Why can't I use my watch or transfer music while it's charging? Why do I have to go through this elaborate process to view/access my list of apps?
Sorry for the rant. Last year I read a book titled "How Google Tests Software", which I found quite interesting at the time. This crap certainly gives me a different perspective..
Click to expand...
Click to collapse
I tend to disagree. I was having the same problem and I wasn't even able to set my moto 360 as those messages were constantly popping up. However, I came across the contacting google option, and within a minute after I made the request, they have actually got someone from the android wear team to call me... all the way to Australia and resolve my problem over the phone! Just because you read a book bad mouthing Google, doesn't mean it's all that crap!!
I took JustinConnor's reply and edited it a little, becase the original one was just partly helpful for me, so all the steps: (but still: BIG THATNKS, MAN!)
Delete android wear app from your phone
Download the last good version of ANDROID WEAR - for me it was version 1-1-1-1876095.
Make Factory Reset to your watch (not the sowt refactory reset - but REAL refactory reset through recovery mode with black-background (more of this in the end)
connect your watch to your phone via downloaded android wear app
Factory reset menu should look like black background and console-like words in the front (unfortunately I can't post links because I haven't posted 10 times yet - so forum do not allow me to do that).
zacharywater said:
I tend to disagree. I was having the same problem and I wasn't even able to set my moto 360 as those messages were constantly popping up. However, I came across the contacting google option, and within a minute after I made the request, they have actually got someone from the android wear team to call me... all the way to Australia and resolve my problem over the phone! Just because you read a book bad mouthing Google, doesn't mean it's all that crap!!
Click to expand...
Click to collapse
I'll admit that my post was born out of frustration, but I do want to clarify that the "book" I referenced was written *by* Google employees and it doesn't bad-mouth them at all. It describes with a great degree of pride their software testing process, and it's a good read for anyone in the industry.
I do continue to be frustrated by many of the design decisions in Android Wear, and I maintain they must have their B-team working on this, or at least on the design. For some reason the "ok google" message started reappearing all of the sudden the other day (after I had gone through the ridiculous steps to make it go away days before). It's probably because I don't use the feature very much, but why do I need to be reminded of this in a way that completely interferes with my watch face? Then I was out for a run yesterday and my offline music playback just stopped at 15% battery. I guess it's to protect me from myself, kind of like how the music transfer from phone to watch automatically stops at 50% battery and doesn't work at all while the watch is on the charger. Offline playback was one of the important use cases for me (jogging without phone!). It works, but it's a poor user experience. Don't get me wrong, I like the watch and I personally think it's the best looking smartwatch on the market. It has some cool features, and it's good enough to keep using daily. But the software is disappointing and it's hard for me to recommend this to any of my friends. I was lucky enough to get a deal on it for about $100, and I'd probably be much more disappointed had I paid full price.
PS: Count me as one of the people really interested to see how this upcoming wifi functionality will work. I can get about 2 days out of this watch when I'm pretty careful with it. I can deal with 2 days. But any significant active use seems to drain the battery quickly. I'm having trouble understanding how a persistent wifi connection with the cloud will not eat through the battery in a matter of just a few hours, but I'm hoping Google will pull a rabbit out of its hat here. I just hope it's more than a half-baked checkmark on the "iwatch versus android" checklist.
My watch wont charge and i cant fatory reset it either, someone anyone know what to do?
Can you be a little bit more specific?
I had Friday the same issue after updating to Android Wear 1.1.1.1901499 with Google Play Services 7.3.36 .
Charging didn't work, because always the pop-up "Unfortunately,.... bla bla bla" so I turned off the watch.
Put on the charging cradle and let it charge until it turned on by itself.
20% charged, so turned off again and keep charging
At 35% I started the "Reset Watch-Game" interrupted several times by the "Unfortunately,...."
After felt 1 hour tapping the message away, the Moto360 finally made a reset, installed the previous Android Version and since then I am fine.
Today Google updated Android Wear to 1.1.1.1901499 by PlayStore, however my Google Play Service stays on 7.3.34.
I suspect Google Play Services 7.3.36 is only for FW 5.1.1 and won't work well with FW 5.02
Cheers
Tom
tom1807 said:
Can you be a little bit more specific?
I had Friday the same issue after updating to Android Wear 1.1.1.1901499 with Google Play Services 7.3.36 .
Charging didn't work, because always the pop-up "Unfortunately,.... bla bla bla" so I turned off the watch.
Put on the charging cradle and let it charge until it turned on by itself.
20% charged, so turned off again and keep charging
At 35% I started the "Reset Watch-Game" interrupted several times by the "Unfortunately,...."
After felt 1 hour tapping the message away, the Moto360 finally made a reset, installed the previous Android Version and since then I am fine.
Today Google updated Android Wear to 1.1.1.1901499 by PlayStore, however my Google Play Service stays on 7.3.34.
I suspect Google Play Services 7.3.36 is only for FW 5.1.1 and won't work well with FW 5.02
Cheers
Tom
Click to expand...
Click to collapse
Is there a required battery percent to reset?
For some reason, ever since the update, I don't get any notifications in any form on my watch. It doesn't vibrate, and they don't show up. The only thing that shows up is music, and apps sync themselves, but that's it. I'm considering a reinstall of the Android Wear app, and possible a factory reset of my watch, but I want to know if anyone has this problem and/or knows how to fix it before I do those things.
You will lose nothing by resetting the watch. Everything important is stored on the phone. I've done it many times.
same problem here dude, everything works just as fine after a reset, but god forbid I restart my phone or my watch loses battery, I would be fored to reset the watch all over again
Same problem here. After the update no notifications from the phone. After a reset it's fixed but then after some hours the notifications does not work again.
Same here, check the Android Wear App, mine mostly shows nothing when that happens, but the Watch says that it's still connected. So i just kill the App and after it restarted it self again, everything works fine.
korockinout13 said:
You will lose nothing by resetting the watch. Everything important is stored on the phone. I've done it many times.
Click to expand...
Click to collapse
Loose nothing but the hours it takes to get the stuff back on it. Seems to take forever
zerosum0 said:
Loose nothing but the hours it takes to get the stuff back on it. Seems to take forever
Click to expand...
Click to collapse
Yeah, I think you just have a crappy Bluetooth connection. It took 10m for me.
EDIT: I also realized I don't actually have that many apps that support Android Wear, so either you have a crappy connection OR you just have a lot of AW apps. Either way, it still should not take that long.
Posted via the official XDA Developers app for Android.
If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.
I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.
I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.
I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).
My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???
Mine is still working fine, I do not have Firefox.
Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.
I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?
I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.
I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk
I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.
I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk