I've had the watch since Friday. On Friday & Saturday, it properly tracked steps. As of today, no more steps on both the watch and the Google Fit app on the phone. Anyone else experienced something like this?
I'm getting the same thing and its not getting my heart rate either. although the moto heart activity is working fine...
Not getting heart rate but getting steps through Fit. Are you guys using Google Fit?
Edit: I see you are using FIT OP, have you tried to use the Moto app to see if it counts steps?
IT WORKS! Ok. I had to blow away the cache and then uninstall Android Wear, Google Fit, reset the wear, go through the sequence a couple times. Now it's working.
VERY strange. Hopefully I don't have to do that often.
I had the same issue for one day, but it started working again after a soft reset on both the phone and the watch.
I have this problem too, but I don't use the pedometer anyway. Good to know that nothing hardware id broken and there are ways to fix it
Related
I can't work out what the problem is here and it's frustrating the hell outta me!
Basically, it seemed to be working fine. On the 360 and within the Google Fit app my daily history could be seen.
Unrelated, I reset my HTC One M8 to factory. I did the same with the 360 and started over again.
Since then, Google Fit just doesn't seem interested in keeping my history. It has no problems counting steps and taking heart rate on the day. If on Monday I did 5,000 steps, come Tuesday when I look at my history on the 360 and on the phone, it will tell me how many steps I've done Tuesday (today) but in the history part it displays nothing. The graph on the watch will display only today. Yesterdays, day before, day before that etc. - nothing. On the watch it will have a 0 next to the day. In the app it will simply say 'your activities will appear here' - but they never do.
I've tried clearing Fit data from within the app and from the Android apps menu, resyncing apps, resetting watch, repairing watch with phone, uninstalling everything to do with Fit and the 360. To no avail. Irritatingly my father in law has a 360 but paired with a Note II and he has no problem recording and viewing his history.
I'm not sure where the fault lies, whether it's with the 360, Google Fit or my HTC One M8.
Anyone else experiencing the same?
My wife's moto360 has recently stopped working. She woke up today and was greeted with a white screen that said "Unfortunately, Android Wear has stopped." Clicking Ok brings you to the watch face which hangs for a few seconds and then returns to this screen. During this period you cannot navigate the watch at all.
I have tried the following to resolve the issue but none of them have solved it.
1) Rebooted the watch by holding the button for 30 seconds.
2) Rebooting the phone.
3) Turning off bluetooth on the phone.
4) Uninstalling android wear.
5) Unpairing the watch and the phone.
Right now it looks like the watch is basically a brick. Has anyone else seen this? Is there a way to factory reset the watch without having to go through the menus on the watch (i.e. from a phone app for example).
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
Rekna said:
I ended up fixing this. Basically I had to repeatedly mash the button on the side while trying to scroll the screen and dismissing the error prompt. Eventually I was able to get to the settings screen which then allowed me to select the reset (which factory resets the device).
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Click to collapse
Clearing cache of Android wear app on phone helped. Restarted watch as a safe side measure. Everything fine now.
I have exactly the same problem now. But I can't solve it with you metod. Any clue of how can I fix this? Thank you!!!
Mine just started doing this as well. Tried just about everything I have seen on the internet so far to fix it and nothing has worked.
+1. Woke up and found the screen as OP described. I have tried everything except factory resetting the watch. I can't get into the menu long enough to do it. As soon as I hit the OK button the "Android Wear has stopped" screen pops back up within about 1 second. The GUI doesn't respond well enough for me to get to the factory reset.
update: Finally managed to get to the factory reset. The watch rebooted, but did not factory reset.
I gave up and am RMAing it.
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
Sent from my Nexus 9 using XDA Free mobile app
mrorange2108 said:
for me it worked after lots of resets... but had to start all over again then.... dont know why this happened
Sent from my Nexus 9 using XDA Free mobile app
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I just bought my Moto 360 all excited to get my Android Fanboyism to the next level.
The first thing I did was try to update my Android Wear version.
And This is when I start getting the error..
It keeps saying google play services crashed.
google apps crashed..
Someone help..
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
i just got this message today!! i cannot interact with the GUI no matter what i tried.. i tried all possible steps except factory reset cause i can't get to it...
IM kinda SOL cause i bought this in the US when it launched and I am in Canada... : < sigh... this totally BLOWS
I tried several times to get to the reset... No luck, Motorola agreed to replace it for free.
Same here ... No luck in accessing settings for factory reset ... going to send it to RMA
Sent from my 1+1 using Tapatalk
impala454 said:
I know it's a pain, but I ended up RMAing mine. I took my aftermarket band off and just sent it back in the original box with nothing else. They very quickly shipped me a refurb (which appeared to be new). It came in a brand new box with full accessories (charging cable/stand and band). A few days of inconvenience but well worth it. Got the new watch, updated to the latest and it's been running smooth.
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Click to collapse
Just wanted to say thanks, because I've been experiencing a similar issue, and I just filled out the RMA for mine. It's been freezing and overheating so bad I have to take it off for awhile. I can live a few days without it.
I think you need to contact with the service center as soon as possible.
I had this same thing and the only solution was to RMA. Goty new 360 in less than a week.
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
rachelm920 said:
So I got my new 360 in the mail, brand new in retail packaging, and even came with an additional charger. (YIPEE one for work!!) However it's started doing the same thing!! "Unfortunately Android wear has stopped wait, close" No matter how many times I hit close it reappears. I have to hard reset it every time. I took it off the charger 2.5 hours ago at 100% and its down to 52% already because of this. (Once again thankfully I have the extra charger now). I don't understand the issue. My boyfriend's 360 has the same software version and does not have any problem whatsoever. He's also able to change the colors while on the dock and neither of mine would do it (the old or the new). I have tried every color in the settings on my phone and it stays blue. I am beyond frustrated here. IDK what is going on!! Oh we both have Nexus 6 phones too, so I don't think it has to do with that.
I think I'm going to try flashing a different ROM to my phone, and factory resetting. Maybe **sigh** maybe that'll work...
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Click to collapse
I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
Sent from my LG-VS985 using XDA Free mobile app
OState said:
I'm running into the same thing. I just received my replacement last week and have received the error twice. I'm going to reset the watch tonight and see how things work out.
Sent from my LG-VS985 using XDA Free mobile app
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So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
rachelm920 said:
So I'm pretty sure I narrowed my issue down to watchmaker. I asked my BF if he still uses the watchmaker watch faces and he said no. So I took it off, and started using the regular MOTO watch face. I have not had any errors in 2 weeks. I'm about to install a new ROM on my phone again today, so I may re-install it to see if the issues resurface. If they do I will be contacting the developer, as I have the paid version of the app.
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That very well could be the issue, I use watchmaker for all of my faces. I uninstalled it today. Hopefully I have the same result as you. Thanks!
I really want to love this watch.. I mean I waited months for it. But, it is making it very difficult. Has anyone else tried working out with the HRM with an application that actually uses the HRM? So far I tried it with RunGPS and AgileFit, and every time the HR has frozen. I don't know whether I have a defective watch or if it just doesn't work well by design. -cjr-
I can check after I get my watch.
I really don't use it but the one time I did it worked fine.
I'll be interested to hear your experience. I did download another application, SGT -- Sports Gear Tracker. I didn't use it during exercise, but just had it running for a few minutes while I was sitting working. It did continue to read my HR without freezing. I'll try this application next time. If it works, then that tells me it is probably a software problem rather than a hardware problem. I realize this is going to be more of a smart watch than a fitness watch, but I don't want to wear both, or switch back and forth. I really only need it to track my exercise, HR, Steps...
tiny4579 said:
I can check after I get my watch.
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Click to collapse
I just received my Moto 360 and went through the pairing process (after letting it charge to 100% to complete the update) and everything went wrong. I went through this process several times and everything seemed okay, then I noticed the time was 9 hours out! nothing would fix it. Furthermore, the watch would not sync my apps properly, apart from hangouts and google music which, upon attempting to open would tell me that my "google wear app needs updating on my phone."
I can't make this thing work. I regret buying it. My nexus 5 is on android 6.0 and my google wear app is completely up to date. I am now updating my phone to 6.1 to see if that addresses the issue, but nothing i do seems to fix anything. This is seriously getting on my nerves! Anyone have any suggestions?
Many thanks
I'm sure you tried everything, since I change ROMs regularly I have found it a slow sync process., every time was different. Is it a refurbished or new also do. You have a option to exchange it. Also once the watch starts updating you kind of have to let it sit awhile to fully set up, and reboot the phone also so the the play store updates, the check for updates on the watch. Make sure you uninstall ware and reinstall if you start over. It still to me a first gen product software. Once you get it going it awesome. Good luck.
Sent from my LG-VS980 using Tapatalk
hello
Yesterday i installed google fit on my galaxy s6 and moto 360 gen1
But i have problems with it. i have set activity detection to on and body sensor on.
But what the problem is is that you need your phone in your pocket or it doesnt register steps.
So if i only have my watch on me and not my phone there are not counted any steps.
Then the second problem is that if i want to start an exersice like running it says enable gps on phone. But i dont want to bring my phone with me while running.
The third and final problem is that the heart rate doesnt work automatic it only putts it in the graph when i start the heart rate sensor myself. but it doesnt measure it like every hour
Hope someone can help me with these problems.
someone?
You will need to ensure that MotoBody on the 360 has access to sensors. It does not matter if you intend to use MotoBody or not - I went through the same behavior and in discussion with the Google Fit team, this was their resolution to my issue.
sfringer said:
You will need to ensure that MotoBody on the 360 has access to sensors. It does not matter if you intend to use MotoBody or not - I went through the same behavior and in discussion with the Google Fit team, this was their resolution to my issue.
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well the moto body app is counting the steps. but it is not getting updated in google fit
No, you do not need to install Moto Body on your phone.
Moto Body is already present on the Moto 360 and you simply need to navigate to the permissions section of the settings app, choose Moto Body and ensure Sensors are enabled.
sfringer said:
No, you do not need to install Moto Body on your phone.
Moto Body is already present on the Moto 360 and you simply need to navigate to the permissions section of the settings app, choose Moto Body and ensure Sensors are enabled.
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Click to collapse
i have done that now the moto body app on my watch says i have done 101 steps but google fit still shows the same apps as before. i did grant permission so moto body could look into my sensors
It may take a few minutes for Google Fit on the 360 to start registering steps. This is the process I took per guidance from the Google Fit devs. Here is the reply from that email exchange:
"Thanks for the bug report. Could you try enabling moto body permissions, by opening the moto body app on the watch?
Enabling permissions should trigger the moto body app to start recording steps, and these should be reflected in Google Fit."
Click to expand...
Click to collapse
Once I performed these steps I have not gone back to making use of Moto Body. Are you using one of the Google Fit watch faces to track steps or just launching the Google Fit app on your 360?
sfringer said:
It may take a few minutes for Google Fit on the 360 to start registering steps. This is the process I took per guidance from the Google Fit devs. Here is the reply from that email exchange:
Once I performed these steps I have not gone back to making use of Moto Body. Are you using one of the Google Fit watch faces to track steps or just launching the Google Fit app on your 360?
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Click to collapse
i use an google fit watch face but there is not chaning anything when i look in the moto body app just to check it it counting steps but no steps in the google fit app.
sfringer said:
It may take a few minutes for Google Fit on the 360 to start registering steps. This is the process I took per guidance from the Google Fit devs. Here is the reply from that email exchange:
Once I performed these steps I have not gone back to making use of Moto Body. Are you using one of the Google Fit watch faces to track steps or just launching the Google Fit app on your 360?
Click to expand...
Click to collapse
EDIT: The watch it counting steps now when i leave my phone on my desk. but when i get back and the watch reconnects to the phone the steps wont update on the phone. so the phone says 8500 steps while the moto 360 says 8600 steps for example. and after 5 minutes or so my watch also says 8500 steps again. so the phone overrides the watch
Glad to hear it's finally counting steps on your 360.
As for step sync between the 360 and your Galaxy S6, I don't have any insight there other than I've noticed that step count syncing is never instantaneous (and even slower to the Fit website).
sfringer said:
Glad to hear it's finally counting steps on your 360.
As for step sync between the 360 and your Galaxy S6, I don't have any insight there other than I've noticed that step count syncing is never instantaneous (and even slower to the Fit website).
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Click to collapse
Thanks but it is not synching at all.
When the moto 360 has an higher value then my phone the watch sets the stepcounter back to the count that is on the phone.
I've not encountered the issue you've described so I'm not certain what steps you could take to correct the issue.
You could try submitting an issue in the Google Fit community on Google+.
sfringer said:
I've not encountered the issue you've described so I'm not certain what steps you could take to correct the issue.
You could try submitting an issue in the Google Fit community on Google+.
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Click to collapse
i did that but now response yet
thebest07111 said:
i did that but now response yet
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Click to collapse
Did you get a response? I am having the exact issue after bring my moto 360 from beyond the grave.
Any update on this? Having same problems with my moto360