Develop Bugs

[Q] Straight Talk Refill Help

So middle of last month I bought a playstore galaxy nexus and an at&t straight talk sim. I ported my phone number over and paid for the first month of service with my debit card. No issues. Well fast forward to today I bought a 3 month card from walmart.com and want to add it to my reserve so I can have 3 more months of service but I still have about 10 days until I need to refill. I try adding the pin online with no luck and so I call in to add the pin. The lady I talk to says that I can't add a pin until after my service expires at the end of my month. So essentially I have to wait until my service turns off before I can add a 3 month pin? Does that sound right?
Thanks

You can add it to your "reserve" at any time, and it'll be applied when your current month ends. If the CS rep doesn't understand properly, make sure you explain clearly that you need it added to the reserve.
I just did this on the phone last week with a refill card that wouldn't add to my account properly online (still don't know why). She knew what the reserve was and did it for me no problem.
Do not let your service run out. Always have a refill in the reserve or auto-refill w/ a card on the account. ST is pretty explicit about having something set up to continue your service, otherwise they'll close the account when the service runs out.

Thanks. I'll give them another call on my lunch break. If its always going to be a hassle like this I think I will just do the auto refill after the 3 month card runs out. Saving $5 bucks a month is not worth the hassle. Still love the service for the price.
Sent from my Galaxy Nexus using xda premium

Called in again and now I am covered until mid January. Very nice haha
Thanks again.
Sent from my Galaxy Nexus using xda premium

brooksyx said:
Called in again and now I am covered until mid January. Very nice haha
Thanks again.
Click to expand...
Click to collapse
No problem.
Glad the CS worked for you. I had them run through my account and fix a few issues when they added the card too, so we'll see if I'm able to add a refill to reserve online come the end of this month. I have no problem doing it once a month to save a few $$ if I can do it without calling.

So I think they accidentally added the time to my account twice because now it says I am covered until April, which is like 6 months. Wondering if I should say anything...
Sent from my Galaxy Nexus using xda premium

brooksyx said:
So I think they accidentally added the time to my account twice because now it says I am covered until April, which is like 6 months. Wondering if I should say anything...
Click to expand...
Click to collapse
What'll probably happen is once they actually take the PIN and apply it to the account (which is when this month ends), it'll then be invalid for the next time it tries to apply it.
It'll likely correct itself. If it doesn't change in 10 days when you start that PIN, you make the call on whether or not to call them rofl.

[Q] Pre-Order Status Changed from "Pending" to "Attention"

I just pre-ordered the Note 2 on the AT&T Premier Website and my status just changed to "Attention." It was "Pending" 5 minutes ago. Does anyone know what does that mean? I paid the no-commitment full price....Anyone have any ideas? Thanks!!!

nope sorry, mines still processing. maybe the payment didnt go through or was failed?

I would call customer service. I had a billing issue where my address was wrong for the iPhone 4S release and I had to cancel my order, change my address online, and then re-order it.

mr. haison said:
I would call customer service. I had a billing issue where my address was wrong for the iPhone 4S release and I had to cancel my order, change my address online, and then re-order it.
Click to expand...
Click to collapse
This...sorry dude. All 611 to verify.
Sent from my SGH-I747 using Tapatalk 2

junodragon said:
I just pre-ordered the Note 2 on the AT&T Premier Website and my status just changed to "Attention." It was "Pending" 5 minutes ago. Does anyone know what does that mean? I paid the no-commitment full price....Anyone have any ideas? Thanks!!!
Click to expand...
Click to collapse
Hey I had that problem when I upgraded one of my lines to the SIII. It said "attention" but I also got an email confirming it was a problem with my credit card. Sometimes their system wont process certain debit cards right so I had to change the card and everything was good after that. I used the same new card to pre-order my note II and havent had any issues yet.

cjsspape said:
Hey I had that problem when I upgraded one of my lines to the SIII. It said "attention" but I also got an email confirming it was a problem with my credit card. Sometimes their system wont process certain debit cards right so I had to change the card and everything was good after that. I used the same new card to pre-order my note II and havent had any issues yet.
Click to expand...
Click to collapse
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??

junodragon said:
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??
Click to expand...
Click to collapse
Its run by computers & people haha it could a been anything. I hope ya got it fixed now!
Sent from my SGH-I747 using xda premium

junodragon said:
I called Premier support today and they said they had to review my order, that's why it's in Attention status. Has anyone else heard of this??
Click to expand...
Click to collapse
they did this to me last week. they had to confirm my identity because I bought off contact and already have an account with them.

theraker007 said:
they did this to me last week. they had to confirm my identity because I bought off contact and already have an account with them.
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Click to collapse
I just got off the phone with premier, and they also told me they had to "Review my order" no further info and the Note 2 was now backordered ????? Now I play the waiting game.
:crying::crying:
EDIT 1: Looks like things are changing - just checked now and CC been charged, and website says "Status: Preorder Processing"

aw000002 said:
I just got off the phone with premier, and they also told me they had to "Review my order" no further info and the Note 2 was now backordered ????? Now I play the waiting game.
:crying::crying:
Click to expand...
Click to collapse
They also switched my order to "Attention" today. I had the same experience with customer service. They said that my order was being reviewed, but did not say anything about the phone being back ordered. The website still says that the phones are expected to ship on the 6th. Where's the ambivalent smiley...
Edit: I am also a premier customer doing no-commitment pricing.
Edit 2: I'm not sure why I still have the 5 minute restriction between posts. I can't even make minor changes without waiting 5 minutes. Annoying...

Free 1 year subscription to netflix with a new note 4

You can receive a 1 year membership to netflix if you purchase a new note 4 or other listed Samsung devices within the promotional time frame.
https://samsungpromotions.com/netflix/Mobile
I purchased mine back in November, so I am not eligible... Though I haven't tried to see if I can get it anyways. If you got your device before Jan 4 and got the promo give a shout in this thread.

Bodoct said:
You can receive a 1 year membership to netflix if you purchase a new note 4 or other listed Samsung devices within the promotional time frame.
https://samsungpromotions.com/netflix/Mobile
I purchased mine back in November, so I am not eligible... Though I haven't tried to see if I can get it anyways. If you got your device before Jan 4 and got the promo give a shout in this thread.
Click to expand...
Click to collapse
I got mine a few days before they were released. Seen this in another thread so i xecided to give it a shot..
When you fill out the form online they ask for your purchase date (and other info) the purchase date is a drop down list. And only lets you pick jan for the month and 2015 for the year.
You must also submit a digital copy of your reciept. So they must match. Unfortunatly us early adopters cant claim the deal ?

I was wondering if the people checking might just overlook the date of purchase =p

Yeah I was on the AT&T site and saw they are giving a $100 credit when you get a Note 4 on the NEXT plan. Guess what I did about a month before I saw that?

Yeah... It sucks. I wanted something free like on the note 2, free 2 year 50gb to dropbox

xlr8shun said:
I got mine a few days before they were released. Seen this in another thread so i xecided to give it a shot..
When you fill out the form online they ask for your purchase date (and other info) the purchase date is a drop down list. And only lets you pick jan for the month and 2015 for the year.
You must also submit a digital copy of your reciept. So they must match. Unfortunatly us early adopters cant claim the deal ?
Click to expand...
Click to collapse
Did you try photoshoping the date on the receipt? =p

damn wish i would have waited 7 days.

Bodoct said:
Yeah... It sucks. I wanted something free like on the note 2, free 2 year 50gb to dropbox
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Click to collapse
Are you sure you do not get that? The T-Mobile Note 4 offered it. You can check by logging out of your dropbox app on your phone and create a new account through the app. It will then ask you to follow a few steps in order to claim your 50 gigs. I got mine a few days ago.

Wow bought mine on the 2nd.

strider5236 said:
Are you sure you do not get that? The T-Mobile Note 4 offered it. You can check by logging out of your dropbox app on your phone and create a new account through the app. It will then ask you to follow a few steps in order to claim your 50 gigs. I got mine a few days ago.
Click to expand...
Click to collapse
Nope on att I didnt get that

ZzFDKzZ said:
Wow bought mine on the 2nd.
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Click to collapse
Return it and rebuy it?

I tried this... Had bought the note a few days before with the att $100 credit, and saw this popup later. I was barely out of the window but submitted anyway with my receipt with a date of 1/1 via the site. They checked the receipt and denied. Good news is I got additional credits from att so not too bad.

Bodoct said:
Return it and rebuy it?
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Click to collapse
Yup I'm planning to do that.

Lucky me I guess. I bought mine on January 5th. Last day of $100 bill credit and I got a year of Netflix free. Damn good timing on my nexus 5(broke on the 4th).
Sent from my AT&T SAMSUNG-SM-N910A using XDA Free mobile app

thepoetlives89 said:
Lucky me I guess. I bought mine on January 5th. Last day of $100 bill credit and I got a year of Netflix free. Damn good timing on my nexus 5(broke on the 4th).
Sent from my AT&T SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
Did you actually get your code yet? Or just the email saying you were accepted and to wait for two more weeks for a code. I think its time my gf emailed them to find out where her code is.. its been almost 3 weeks since they said they accepted hers.

xlr8shun said:
Did you actually get your code yet? Or just the email saying you were accepted and to wait for two more weeks for a code. I think its time my gf emailed them to find out where her code is.. its been almost 3 weeks since they said they accepted hers.
Click to expand...
Click to collapse
Yup. I did it the 16th of Jan and had my code by the 21st.
Sent from my AT&T SAMSUNG-SM-N910A using XDA Free mobile app

Same here got my code about a week after i submitted my receipt

Had to call support.. the resent the email w code. Not sure why my gf never got it first time.. she probably deleted it or something.. lol

Note 7 Refund Status?

Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???

This whole process has been smoke blowing you know where.... Whoever thought of treating their most loyal customers this way should be fired! I have had multiple (for family members TOO) Note 2, Note 3, Note 4, Note 5, and now note7. They should refund us to collect the phones. Then give us a temp s7 edge that we can exchange for the note 8 for no more than half price or something along those lines. THIS IS THE ONLY REASONABLE SOLUTION!!!! Even then we have to wait for our Ferrari for unknown time to get "out of the repair shop" so that aspect might be worth the $100 customer service credit but i lean to "not enough samsung" on that one too.
The google pixel is looking better and better. If google was smart they would make their version of the note 7 asap and release it because they will get all of samsungs currently pissed off customers.
coltrix said:
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
Click to expand...
Click to collapse

Still waiting from Oct 24th. Was told I would receive check end of this week still no check

Has ANYONE received a check back from Samsung? I am now over a month and this is ridiculous!

Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol

dave357 said:
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
Click to expand...
Click to collapse
No check yet, but a lot of us did receive an email stating that the check is coming via UPS but yet I have no tracking number and STILL no check... They need to quit bull****tin!

I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.

Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…

That is a nice thought and all, but you aren't letting us... thanks phone company!!!! =(
The Phone Company said:
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
Click to expand...
Click to collapse

Im very happy with my N7 and will be using it as long as i can.
My second (locked) N7 is a different story. Can't unlock nor Samsung is willing to help yet. Been waiting for over 9days already for them to reply to my email. Some of you guys want a refund, laugh i cant even connect with them for an exchage =)

dave357 said:
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
Click to expand...
Click to collapse
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?

Same old story
shojus said:
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
Click to expand...
Click to collapse
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.

AndroiderM said:
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
Click to expand...
Click to collapse
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...

shojus said:
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
Click to expand...
Click to collapse
Thanks bro, I'm wondering if Stericycle was the right choice for this. The lack of information between them and Samsung is ridiculous. I also had to provide my tracking number to Sammy and they put it in my notes. You would think it would be as simple as open, check imei, forward approved list to Sammy and put check in the mail. Even if my check was late but I had the ability to check the status of my return on a simple website, I wouldn't be as aggravated over it. The lack of answers after I send off a $900 phone in good faith has swayed me from buying anther product from them.
Maybe Stericycle is just overwhelmed by the amount of N7s coming in that it's taking them a week to even open the box once they receive it. But come on Samsung make a statement and tell your customers whats really going on.

I received mine yesterday. I traded mine in just before Oct 22

Details lol
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
Click to expand...
Click to collapse
UPS or USPS? How did you purchase your phone? EBay, Craigslist, Swappa? What state did it ship from?

chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
Click to expand...
Click to collapse
So how did it come? Please leave specifics because there are a lot of people that have been waiting a LONG time and more details would be helpful...

Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions

AndroiderM said:
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
Click to expand...
Click to collapse
LMAO !! You know I am so pissed that I decided to call in AGAIN just now. So now I am told by a supervisor that the checks are indeed being sent via UPS and NOT USPS like I was told on my last call (yesterday). And I have a service called "UPS My Choice" , which is a service that immediately notifies me if anyone has addressed a package to me and when that specific package is scheduled to be delivered. Guess what? There are NO packages scheduled to be delivered to me, so that means that the check has not even been sent out of their building yet. So the email that everyone received on Tuesday letting them know that the checks are on their way and will take 2-3 business days to arrive, was BULL****!! Just one more lie to the MANY lies they have already told us... I hate Samsung SOOOOOO much right now!

Yup got mychoice email for the return box, nothing for a check. I'd be happy to get the bs email. What did it say?

Pixel XL RMA from Hell

Alright... so this is a long story, but I needed some input to see if anyone has some suggestions. The whole story starts in November around Thanksgiving. I ordered a Pixel XL through Verizon. Sometime Mid-January I actually received the thing and it seemed to be going great. Until the battery stopped charging reliably and randomly just dropping 15% or so in about a minute. I called Verizon and they would replace the device, but had no idea when I could expect a new one. I then called Google. Google said since I got the device from Verizon they would only offer a "Standard Exchange" and not an Advanced. They "claimed" it was something about not having some random information, despite me offering to provide any information or even pay for the device until the got it back. They still refused, but since they had the devices in stock I sent my phone away to be replaced.
Fast forward about 4 and a half weeks (including MANY emails and phone calls) I finally got my device. During those 4 weeks I got numerous stories from Google about how my replacement was sent and then returned to them (but they didn't have tracking information), was sent and to be received the next day (this time they sent me tracking information for the return and not any replacement), and the stories go on... It would have been funny if it wasn't so depressing how disorganized and inept they seemed to be.
I swapped my sim card and my phone worked for about 5 days until today. It stopped working and said I needed to activate it. I called Verizon and they said the device couldn't be activated because it didn't exist in their system. This is RMA device from Google was marked as a Verizon device and had a Verizon Sim in it when I received it from Google.
The Verizon rep called Google. The Google 1st tier was clueless, and got a 2nd tier. He was also clueless. He kept saying that the devices were unlocked. He was surprised it even had a sim card in it when I got it. He then transferred me to a 3rd tier who said we should replace the device, but again because I didn't buy it from Google they would only offer a standard replacement (yes.. the same replacement that took 4 weeks before).
He offered to "escalate it", whatever that means. Verizon can't replace the phone because they have no record of this device... Google will only replace it in about 4 weeks... and I have a device I can't use....
Honestly I'm not even sure what to do. The Verizon lady told me that Google is supposed to register the phones with them but they didn't. Even Google admitted that this was their problem, but still will only offer a standard replacement.
Anyone had an experience like this? Anything I can do?

https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk

FUZER384 said:
https://forum.xda-developers.com/showthread.php?t=3552032
I had a similar situation, read through this thread. Basically Verizon should communicate with Google to have the IMEI of the device added to their network then it can be activated.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.

efaden said:
Interesting.... I'll touch base with Verizon. I'm going to try to go that route. My "standard replacement" was slow as hell.. How long did yours take?.... Mine took 4 weeks.
Click to expand...
Click to collapse
About a week. Once the tracking information started reporting they sent replacement
Sent from my Pixel XL using Tapatalk

FUZER384 said:
About a week. Once the tracking information started reporting they sent replacement
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
Yeah. I printed the smart post label on a Sunday and posted that Monday. It took 3.5 weeks for them to receive and process my phone. Then 3 days to ship and 3 days in transit. So a little over 4 weeks to actually get my phone.

Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Sent from my Pixel XL using Tapatalk

FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
To top it off they used smart post both ways....

FUZER384 said:
Yeah they never waited until mine got there. Actually my replacement got to me before my phone got to them. Not sure if me having a Google Financing account had anything to do with it.
Click to expand...
Click to collapse
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.

zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
Click to expand...
Click to collapse
Yep... and they use smart post... and take about 6 days to "process" it after they get it back...

zaksimmermon said:
I just tried to do an RMA with Google for my phone bought by a third party dealer, and they told me that they won't ship it until they receive it.
Click to expand...
Click to collapse
In this thread there is another guy that got his before they received his old phone
Sent from my Pixel XL using Tapatalk

FUZER384 said:
In this thread there is another guy that got his before they received his old phone
Click to expand...
Click to collapse
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.

zaksimmermon said:
There are multiple threads like this, and in them have multiple people that will tell you that Google will send your replacement as long as they see the tracking info.
Click to expand...
Click to collapse
Man that sucks really bad. I am hoping I won't have to deal with that through Project Fi. They were pretty good when I had the 6P.