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I had a little Rd trip to take so as I was driving I was charging my watch. When I arrived I noticed the screen was blank and would not turn on... I can't even reboot it by the button on the underside. I let it sit for over 24 hr (my battery would never last that long ) when I try to charge it the cradle lights but the watch doesn't but what it does fo is give a short vibration once every 3 secs. How can I get this replaced or repaired is there a direct Asus number for the watch department? I've gotten used to wearing my watch daily.. Kinda feel odd not having it on.
ALpHaMoNk said:
I had a little Rd trip to take so as I was driving I was charging my watch. When I arrived I noticed the screen was blank and would not turn on... I can't even reboot it by the button on the underside. I let it sit for over 24 hr (my battery would never last that long ) when I try to charge it the cradle lights but the watch doesn't but what it does fo is give a short vibration once every 3 secs. How can I get this replaced or repaired is there a direct Asus number for the watch department? I've gotten used to wearing my watch daily.. Kinda feel odd not having it on.
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Same here, no solution I know of yet.
I think it has become a common problem of Zenwatch. I have already seen several post on this forum regarding the same problem. One of my friends has also faced the same problem. His watch is dead now. I suggest you to contact with service center.
This happened to me a couple of days ago. I bought a replacement charging bracket from Amazon and it's working again!
When i try to start the watch, it seems to get to the watch face, but when i hit the settings, it seems to shutdown, and the only thing i can do is put back on the cradle. If i leave on the cradle it seems to work fine. What i don't understand is i have two of the same watch one black one silver, and the silver works flawless. I am wondering if i have to clear cache, or how do i collect a log of whats happening. I've tried factory reset. uninstalling aw app, nothing seems to work. Any advice is appreciated.
Thanks
I am getting same thing for last couple updates. Don't even use watch anymore Cuz it just shuts off randomly. Tried clearing everything and reinstalling, etc. No luck so far.
Same thing here, but mine shuts down during my run when I listen music off of it, around 75-80% battery, but works fine when I use it normally, without connected Bluetooth headphones
I've been getting random shutdowns for the last few months.
Sometimes I feel like it's triggered by lots of vibrating on the watch, but no correlation to battery level, most of the time it's in the 60% percentage.
I've done a factory reset and deleted and uninstalled and reinstalled android wear on the phone several times, and it always fixes it temporarily...
Sounds epidemic.
How hard was it to get a replacement?
Anybody able to find a fix? TIA
Same problem. At first I figured it was a but that came with an update and would get fixed on the next one. I stopped wearing it for a while. Now, months later, still doing it.
I got the 360 the first day it was available. I'm thinking that I'm probably out of warranty now. Should have placed a complaint when it first happened.
Has anyone found a resolution?
MarkCoburn said:
Same problem. At first I figured it was a but that came with an update and would get fixed on the next one. I stopped wearing it for a while. Now, months later, still doing it.
I got the 360 the first day it was available. I'm thinking that I'm probably out of warranty now. Should have placed a complaint when it first happened.
Has anyone found a resolution?
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My experience is nearly identical to yours. Bought my Moto 360 on release day, it started having problems about 9 months shutting down. I factory reset, removed apps, eventually upgraded to a different phone, all the problems continued.
When I finally called Moto support, my warranty had expired, but they told me for $100 they'd replace it. I did that and just got my replacement, and I must say it's Awesome. I forgot what it was like to have a smart watch that lasts 18 hours and never shuts down regardless of how much I use it!
So, $100... you can buy a new or refurb Moto 360 for that online, so maybe it's not worth it. It's still a great smart watch IMO though. At this point I feel no need to upgrade to 2nd gen.
For the defects, this appears to be a widespread problem for Moto 360 1st gen. Best of luck to you.
still any solution
Did anyone find solution to this?
I've the same problem. In fact, it won't restart until I put if back in the cradle. On top of that, I no longer get any messaging/email notifications.
Well, about 16 months in to my replacement and it started happening again... OG Moto 360, just like the original. I suppose it's time to upgrade. Still, 16 months for $100 outdated technology smart watch worn every day isn't terrible.
I had the same issue, would randomly shut down and whenever I tried to open an app or settings it would just die. It was the battery, i found a replacement battery on ebay for around $25 replaced it and now it's working as expected.
Rick Butts said:
I had the same issue, would randomly shut down and whenever I tried to open an app or settings it would just die. It was the battery, i found a replacement battery on ebay for around $25 replaced it and now it's working as expected.
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Wow, seriously?! I just looked, and sure enough the batteries are all over eBay. How difficult was it to replace?
not too hard to replace... Check out the instructions on YouTube... Took me about 15 minutes
Hi,
I have the gen 1 Moto 360 and I've used it pretty consistently since I got it shortly after release. I've recently started having a strange problem - if I turn the watch off (the whole thing through Settings, not the screen), it won't boot. It'll go through the Motorola "M" screen and then start on the Android Wear boot animation, but always crashes there. The screen turns off suddenly without any visible glitches or errors. I can do this all day long and it always crashes in the boot animation, though not always at the same time in it. On the other hand, if I place it in the charger (regardless of how much charge the battery has), it will automatically start booting and will make it all the way through no problem. I've tried booting through Recovery and even doing a Factory Reset but nothing seems to work other than putting it on the charger (which isn't terribly conventient unless I'm at home).
Based on some of the other threads I'm seeing this is probably a fairly minor problem (fairly easy to just not turn the watch off), but does anyone have any ideas on how to fix it (or even why putting it in the charger makes it work)?
Thanks!
Same problem being discussed here : http://forum.xda-developers.com/moto-360/help/frustrated-360-off-randomly-t3198154
this exact problem occurred with my first moto360. moto replaced it as though it were still under warranty. the replacement watch is now starting to do the same thing. looks like it is just due to battery age, like their hardware that is designed to prevent it from turning on with a "low" battery is reading it wrong. Android Wear is just unstable enough so that some days Wear doesn't respond and eventually ends with a reboot which means OFF until back at charger, even with 80-90% battery!
i had this exact problem. it was a dodgy battery, i opened the watch up and replaced the battery. Since then it has been good
Finding a good quality WX30 battery in August 2018
Are you able to share where you sourced a 'good' WX30 battery from?
I've been happy with my Moto 360 Gen 1 for exactly 2 years, until a couple of weeks ago when all the classic battery problems started (random shutdowns after a couple of hours, still 70% left, slightly bulging back). I've succeeded in learning how to get out the 4 clips, disassemble and reassemble the body, kudos = search for YouTube 'easy Moto 360 batery replacement video'.
Unless anyone has any good tips, I'm about to play the eBay battery lottery. Motorola has confirmed to me that they do not sell the batteries separately. Typical.
jonno66 said:
Are you able to share where you sourced a 'good' WX30 battery from?
I've been happy with my Moto 360 Gen 1 for exactly 2 years, until a couple of weeks ago when all the classic battery problems started (random shutdowns after a couple of hours, still 70% left, slightly bulging back). I've succeeded in learning how to get out the 4 clips, disassemble and reassemble the body, kudos = search for YouTube 'easy Moto 360 batery replacement video'.
Unless anyone has any good tips, I'm about to play the eBay battery lottery. Motorola has confirmed to me that they do not sell the batteries separately. Typical.
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I have literally changed mine this morning... So far so good, no random dying at 70%+ and I ordered this one... https://www.ebay.co.uk/itm/163139641091
I doubt its genuine. its is 330mAh not 300mAh and is from a different manufacturer, however, its worth a tenner to see what happens! Also, how easy is the dissassembly fromt hat video, I watched the exact same one. was in peices in 10 minutes and back together quicker!
Platypus222 said:
Hi,
I have the gen 1 Moto 360 and I've used it pretty consistently since I got it shortly after release. I've recently started having a strange problem - if I turn the watch off (the whole thing through Settings, not the screen), it won't boot. It'll go through the Motorola "M" screen and then start on the Android Wear boot animation, but always crashes there. The screen turns off suddenly without any visible glitches or errors. I can do this all day long and it always crashes in the boot animation, though not always at the same time in it. On the other hand, if I place it in the charger (regardless of how much charge the battery has), it will automatically start booting and will make it all the way through no problem. I've tried booting through Recovery and even doing a Factory Reset but nothing seems to work other than putting it on the charger (which isn't terribly conventient unless I'm at home).
Based on some of the other threads I'm seeing this is probably a fairly minor problem (fairly easy to just not turn the watch off), but does anyone have any ideas on how to fix it (or even why putting it in the charger makes it work)?
Thanks!
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I have the same problem
I leave it charging for 5 to 10 minutes and it will boot up but it also crashes and shuts down itself
I feel like the watch is selfaware
I need help
Thanks
I wanted to buy a Moto 360 as a normal watch + some nice options like music controls which will help in sports last year, though I abandoned this idea as I was afraid of 2 things: I have astigmatism meaning I have to use big screens (+5.2'') phones with big fonts to be able to read without glasses, I am afraid I won't be able to read small sms messages on the Moto 360 small screen, but given we hold the watch at a further distance than a phone perhaps it won't be such a pain. 2ns problem which I have found in this forum is the battery life, by battery life I don't mean only how long a single charge can hold with ''always on'' but the battery itself as you can't replace it.
So here are my questions:
If I can get a used Moto 360 in mint condition for 60-70$ should I get it?
What about battery?
Anyone of you have short sighted problem due to astigmatism and can share his experience with the Moto 360?
Should I get the 2nd gen (knowing it's more than double price as used)?
Hello,
I think is a bad ideia.
Motorola/Lenovo said will not update Moto 360 1st gen. to Android Wear 2.0 .
My Moto 360 is turning off suddenly.
The specs of Moto 360 2nd gen. is not so different of 1st gen.
My two cents.
Enviado de meu MotoG3 usando Tapatalk
If you aren't going to be frustrated by some hiccups in performance, I honestly think it will be ok. The fonts can be made larger under settings and my battery still holds up pretty much as well as when I got it, though it still doesn't get the best battery life. I still have to charge it more or less once a day, a solid once a day if I'm using it as a calculator for something or for voice dictation in replying to a ton of messages. An average day I end at 40% battery life so I could use it more and still get a full day but couldn't really drag it out for two. If you can afford the second one and plan on maybe using it for more than music control and as a watch then I'd get the 2nd gen, but if somewhat worse performance and possible lack of future updates is ok it should be fine.
Mine isnt particularly old (January 2015) and the back is still cracked(never bothered with RMA) but the screen now has a blue patch and its suddenly died about 10 times now. They were great 1st gen products, but very very first gen.
If you can get a second hand Gen 2 isntead, get that. Really as wearables take more punishment it'd be something Id tend to buy new.
Has anyone else had problems with their 2nd Gen Moto 360? I bought my watch in March of 2016 and tomorrow (November 28, 2017) I will be receiving my 8th replacement (9th piece of HW). I have had the screen go black and never come back on, I have had the battery fail and the watch dies after half a day, I have had the screen fail and show distorted images and my final failure was the metal watch band would not lock after I had it for 7 days (my fastest return to date). I am not rough on my watches, in fact most of them don't have a single scratch on them when I send them back. My concern is that I am past the 1 year since purchase, and I get a 90 day warranty with each new piece of HW. I am worried that this next watch will fail on day 91 and I'll be stuck with dead HW. I also don't want to have to call Moto support and waste 30+ minutes explaining the problem. I have tried to get Motorola to take the watch back but they won't. For the last several months every time I have called tech support (when the watch has broken) I have asked if I can return the watch to them and they send me a different watch each time. I love the watch but hate the reliability. Does anyone know who I can contact at Motorola to get a this resolved?
I am open to suggestions.
I would suggest that you ask this question in the Moto 360 2nd gen sub-forum, instead of the Moto 360 1st gen sub-forum.