HTC One M9 boot and recovery mode is not working - One (M9) Q&A, Help & Troubleshooting

Dear All,
I have a strange problem with my HTC One M9. The phone turns on, but it cannot boot finally, it continuously turns off and turns on again and again... If I enter the bootloader menu with PWR and Volume down, the menu is appear, I can use the buttons up and down, but if I start the recovery mode, the phone shows the HTC logo with black background and it stucks here, so I cannot enter the recovery mode, therefore I cannot conduct factory reset and any of command in it. Is there any solution for that? Does have anyone boot file which can useable with microsd card and install automatically the android to the phone? How can I fix it?
Thank you.

evosonix said:
Dear All,
I have a strange problem with my HTC One M9. The phone turns on, but it cannot boot finally, it continuously turns off and turns on again and again... If I enter the bootloader menu with PWR and Volume down, the menu is appear, I can use the buttons up and down, but if I start the recovery mode, the phone shows the HTC logo with black background and it stucks here, so I cannot enter the recovery mode, therefore I cannot conduct factory reset and any of command in it. Is there any solution for that? Does have anyone boot file which can useable with microsd card and install automatically the android to the phone? How can I fix it?
Thank you.
Click to expand...
Click to collapse
Can you get into download mode? If so, we'll be best able to help you if you can tell us the OS version that is displayed there.
Also, have you read the readme thread at the top of this forum? You might be especially interested in learning about RUU files - what they are and how to use them. If there is a path forward with your phone, it most likely will be in applying a RUU file, if possible.

computerslayer said:
Can you get into download mode? If so, we'll be best able to help you if you can tell us the OS version that is displayed there.
Also, have you read the readme thread at the top of this forum? You might be especially interested in learning about RUU files - what they are and how to use them. If there is a path forward with your phone, it most likely will be in applying a RUU file, if possible.
Click to expand...
Click to collapse
Hello,
I cannot enter download mode, phone says me "Failed to boot to download mode", thus I cannot tell you the OS version. This phone is not rooted or not performed any custom rom.

evosonix said:
Hello,
I cannot enter download mode, phone says me "Failed to boot to download mode", thus I cannot tell you the OS version. This phone is not rooted or not performed any custom rom.
Click to expand...
Click to collapse
HTC Service center is the only way to fix.

evosonix said:
Hello,
I cannot enter download mode, phone says me "Failed to boot to download mode", thus I cannot tell you the OS version. This phone is not rooted or not performed any custom rom.
Click to expand...
Click to collapse
I'm sorry to echo the post above, but without download mode there isn't anything you can do. You'll need HTC to service the device, or a competent 3rd party with the expertise and hardware to tackle motherboard failures (I have no idea who that might be).

computerslayer said:
I'm sorry to echo the post above, but without download mode there isn't anything you can do. You'll need HTC to service the device, or a competent 3rd party with the expertise and hardware to tackle motherboard failures (I have no idea who that might be).
Click to expand...
Click to collapse
You can try to flash signed hosd file maybe this could fix it...maybe

Related

[Q] htc wildfire s boot loop problem

So i was trying to root my phone and now i won't start, can't even go to bootloader menu or so. when i'm pressing the power up button its just flashes and then shuts down. It loops so frequently that even my pc won't recognize it. What i did to the phone is this:
//androidforums.com/wildfire-s-all-things-root/502772-guide-how-update-htc-wildfire-s-marvel-a510e-gsm-software-version-2-3-5-a.html
i tried to flash a new 2.3.5 to it but now it wont do anything.
Is there any ways to fix this or should i just send this to graveyard :good:
a bit more info plz
alemale said:
So i was trying to root my phone and now i won't start, can't even go to bootloader menu or so. when i'm pressing the power up button its just flashes and then shuts down. It loops so frequently that even my pc won't recognize it. What i did to the phone is this:
//androidforums.com/wildfire-s-all-things-root/502772-guide-how-update-htc-wildfire-s-marvel-a510e-gsm-software-version-2-3-5-a.html
i tried to flash a new 2.3.5 to it but now it wont do anything.
Is there any ways to fix this or should i just send this to graveyard :good:
Click to expand...
Click to collapse
I think you might have soft bricked your phone. Search the forum how to unbrick a soft-bricked phone. That might help
Are you positive that your WFS is GSM -marvel-a510e ?
Also ,Could you be a bit more specific about what happens when you try to go to boot-loader mode or when you try to boot it.
As in the provided link, did you have to perform procedure 3 or did you perform procedure 2 and was it working? A bit more info about what you did could help others analyze the issue
rishr4 said:
I think you might have soft bricked your phone. Search the forum how to unbrick a soft-bricked phone. That might help
Are you positive that your WFS is GSM -marvel-a510e ?
Also ,Could you be a bit more specific about what happens when you try to go to boot-loader mode or when you try to boot it.
As in the provided link, did you have to perform procedure 3 or did you perform procedure 2 and was it working? A bit more info about what you did could help others analyze the issue
Click to expand...
Click to collapse
At the link i did the procedure 1 because my phone couldn't update to 2.3.5 so i tried to update it that way.
when i start the phone it just flashes it's screen and then goes off. it doesn't show htc logo or anything it just flashes some pixels. the loop is so frequent that it happens in 3 sec. Even if i try to start the phone by pressing "volume -" key and "power" key it does same thing, just loops every 3 sec.
I have tried to find a way to fix this but it seem that there is nothing to do because i can't boot to recovery. Is there a way to put the phone to recovery in other way or is here a way to make factory install?
It's really hard to do anything to this phone because my pc won't recognize it in any possible ways and it won't boot to recovery mode.
Do anyone know if i split the phone in to pieces and then manage to boot it or find the system memory and change files in there.
alemale said:
At the link i did the procedure 1 because my phone couldn't update to 2.3.5 so i tried to update it that way.
when i start the phone it just flashes it's screen and then goes off. it doesn't show htc logo or anything it just flashes some pixels. the loop is so frequent that it happens in 3 sec. Even if i try to start the phone by pressing "volume -" key and "power" key it does same thing, just loops every 3 sec.
I have tried to find a way to fix this but it seem that there is nothing to do because i can't boot to recovery. Is there a way to put the phone to recovery in other way or is here a way to make factory install?
It's really hard to do anything to this phone because my pc won't recognize it in any possible ways and it won't boot to recovery mode.
Do anyone know if i split the phone in to pieces and then manage to boot it or find the system memory and change files in there.
Click to expand...
Click to collapse
Even if you want to unbrick the device using back-toback tool , you need to enter the boot-loader mode.
Even for other ways, still it needs to be detected by the PC so that we can pass commands using ADB.
Sorry Dude, I can't help much either I am new to this myself. But i hope somebody here will definitely help you
2. There is a possibility that you could "brick" or bootloop your phone. There are two types of brick: soft (recoverable) and hard (non-recoverable). With a soft brick, the phone will not boot or keeps rebooting ("bootloop"), but it can be started in bootloader mode which allows repair of the ROM. With a hard brick, the phone won't even boot into bootloader after holding the power button for 10 seconds and the phone must be returned to HTC for service.
Click to expand...
Click to collapse
Have you unlocked your Boot-Loader from HTC Dev? Also, you need to install a recovery tool in order to boot into recovery. If you have done only the steps mentioned in the
PROCEDURE 1
Click to expand...
Click to collapse
then you haven't unlocked the boot loader and no recovery is also installed (I believe) . In this case, I think this is a hard-brick(Correct me if am wrong) which is impossible to recover . Anyways, we shall await other replies from DEVs here in the Forum.
rishr4 said:
Even if you want to unbrick the device using back-toback tool , you need to enter the boot-loader mode.
Even for other ways, still it needs to be detected by the PC so that we can pass commands using ADB.
Sorry Dude, I can't help much either I am new to this myself. But i hope somebody here will definitely help you
Have you unlocked your Boot-Loader from HTC Dev? Also, you need to install a recovery tool in order to boot into recovery. If you have done only the steps mentioned in the then you haven't unlocked the boot loader and no recovery is also installed (I believe) . In this case, I think this is a hard-brick(Correct me if am wrong) which is impossible to recover . Anyways, we shall await other replies from DEVs here in the Forum.
Click to expand...
Click to collapse
I tried to unlock the bootloader but it wanted 2.3.5 so i tried to install the new version. now it can't do anything. Well this didn't broke my heart because the phone is pretty worthless . now i have to buy new phone sooner than i planned but still all help is still accepted.
Hi, exactly the same for me : I bought the phone 2 years ago and immediately unbranded it with a goldcard, but never tried to unlock it because it was my wife's and I didn't want to risk anything.
Now she got a new phone, I wanted to play a little with the Wildfire S ^^.
In order to unlock the phone on htcdev I had to update it from 2.13.401.2 to 2.13.401.3, with RUU because can't update with OTA (different CID), with goldcard inside.
After the RUU finished, it says "congratulations everything went well", but actually the phone does not boot, stocked in a loop "quick flash / turns off", can't access bootloader, no USB detection for ADB.
Can't send it to HTC because the 2 years warranty is expired, how ironic ! :laugh:
So... if anyone does know or see any trick that could help to boot anything on this "seems to be hard-bricked" kid... huge thanks to you

[Q] HTC One stuck in boot screen. Help!?

Hey guys, I have a stock Verizon HTC One. Bootloader is locked and nothing is or has ever been rooter on this device. Recently, upon starting up my phone, the white 3-android boot screen came up. I can navigate through the options with the power up key, but the power down key for some reason does not work. Not only that, but the power button does NOT work to select ANY of the options, so therefore I can not boot the phone into recovery or even select factory reset from the menu. The strange thing is, is that I can hold the power key + the volume up key to boot up into Safe Mode, so I know the power button isn't broken. Once in Safe Mode, I have done a complete wipe of the device, but to no avail. The phone just boots right back up into the boot menu and I'm back at square one. I have no idea how to proceed from here, as my phone is out of warranty. If I could get some step by step instructions on how to resolve this, that would be greatly appreciated.
Note: image is from Google images, but that is what I'm currently seeing.
Thanks!
Flash the matching ruu from your computer, if it is a software issue, that should fix it. If you are s-on and on the 4.4.3 stock rom, there is an executable file farther down the page in this section of the forum. Just make sure your fastboot driver is up to date before flashing.
iloveandroid123 said:
Hey guys, I have a stock Verizon HTC One. Bootloader is locked and nothing is or has ever been rooter on this device. Recently, upon starting up my phone, the white 3-android boot screen came up. I can navigate through the options with the power up key, but the power down key for some reason does not work. Not only that, but the power button does NOT work to select ANY of the options, so therefore I can not boot the phone into recovery or even select factory reset from the menu. The strange thing is, is that I can hold the power key + the volume up key to boot up into Safe Mode, so I know the power button isn't broken. Once in Safe Mode, I have done a complete wipe of the device, but to no avail. The phone just boots right back up into the boot menu and I'm back at square one. I have no idea how to proceed from here, as my phone is out of warranty. If I could get some step by step instructions on how to resolve this, that would be greatly appreciated.
Note: image is from Google images, but that is what I'm currently seeing.
Thanks!
Click to expand...
Click to collapse
You don't have a vzw phone so you are in the wrong section. Separately, since you have an international m7, you can go to HTC dev and unlock that phone. Then flash a custom recovery and flash the Rom of your choosing.
Edit...just noticed you are already unlocked so you can simply flash twrp and flash a new Rom.
He said the pic was not of his phone, but that was closest pic he could find on Google.......so I assume he has the Verizon model. Maybe he doesn't.....idk!
ccarr313 said:
He said the pic was not of his phone, but that was closest pic he could find on Google.......so I assume he has the Verizon model. Maybe he doesn't.....idk!
Click to expand...
Click to collapse
Haha...so much I missed with that one huge paragraph.
I think the op should just run my ruu exe.
Yup. Totally agree. And thanks for posting that executable ruu. I haven't needed it yet, but good to know it is available.
Sent from my One using XDA Free mobile app
ccarr313 said:
Flash the matching ruu from your computer, if it is a software issue, that should fix it. If you are s-on and on the 4.4.3 stock rom, there is an executable file farther down the page in this section of the forum. Just make sure your fastboot driver is up to date before flashing.
Click to expand...
Click to collapse
Could you please provide the link to the RUU link? Can't find it
ccarr313 said:
Yup. Totally agree. And thanks for posting that executable ruu. I haven't needed it yet, but good to know it is available.
Sent from my One using XDA Free mobile app
Click to expand...
Click to collapse
Can you reply w/ the link please?
iloveandroid123 said:
Can you reply w/ the link please?
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?p=56302410

Stuck in REBOOT/BOOTLOADER/DOWNLOAD MODE screen

After trying to update firmware to newest 3.xxx I messed something up at first step, (i'm S-ON so i had to lock bootloader, now it says "relocked"), using ADB i wrote: "fastboot oem lock" and here I am stuck in this screen. I can:
REBOOT
REBOOT TO BOOTLOADER
BOOT TO DOWNLOAD MODE
POWER DOWN
But i can only jump from bootloader to download mode and reverse
but can't:
BOOT TO RECOVERY MODE (Failed to boot to recovery mode, press volume up/down to go back to menu)
Does any one knows how to fix this ? I can't access my phone from windows(beside device manager sees it as "MY HTC", but it is not present in "this PC" window where are all connected disks/devices), also i can't access it with ADB. I tried to do this on second PC but result is still the same, i can't access phone. List of attached devices is clear.
Please help.
You can't use adb commands in those modes.
In download mode fastboot command should work...
hey buddy find a fix for this. I am stuck on the same thing.
got it, you need to put new RUU on sd card, then from download mode flash it. And it works
Download mode (power + vol down), flash twrp 2.9.0.1. If that is what you did then redownload and push via adb again. Twrp.img is incomplete, that is why you cant boot to recovery.
Sent from my HTC One M9 using Tapatalk
i am stuck on this very screen and have no idea what to do. volume down and power button does not work. Please help I can not use my phone at all.
my situation is even worse, I can't get into download or recovery modes.
same problem anyone please help
fgfgfdgytytyt said:
same problem anyone please help
Click to expand...
Click to collapse
Any solution? now i have in same situation.. only reboot in bootloader all the time... in Download or RRU mode stuck in a blue screen and reboot again in bootloader... in recovery mode say not recovery and reboot in bootloader again...
help please!
Same here, I keep selecting the "reboot to bootloader" or "download mode" and nothing happens, i'm stuck in this screen everytime i boot the phone.
All started when i tried to upgrade my TWRP version. =(
any updates on this? I'm having a similar issue... can only boot to download mode. I can flash firmware and recovery images, but cannot run a stock RUU - won't connect to phone. Vol up/dn buttons also do not work in download mode - have to hold power+volup to reboot.
mawoods75 said:
any updates on this? I'm having a similar issue... can only boot to download mode. I can flash firmware and recovery images, but cannot run a stock RUU - won't connect to phone. Vol up/dn buttons also do not work in download mode - have to hold power+volup to reboot.
Click to expand...
Click to collapse
So how about the SD card method of applying RUUs?
Read Flippy498's Google sheet for more information - he does a great job of explaining the process and guiding you to the right one for your phone.
Hey All,
I had the same issue with my m9. computerslayer the sd card method worked. With bootloader locked, S-On,
I downloaded the proper RUU for my device, changed the name to "0PJAIMG" and loaded it directly from my computer to the SD Card. After reinserting the SD Card into my m9 and booting to download mode it prompted me at the bottom of the screen to install the RUU.
After following all prompts to install and rebooting the phone it booted right up without any evidence of having been rooted.
Thanks for the recommendation.
XAntBishopX said:
Hey All,
I had the same issue with my m9. computerslayer the sd card method worked. With bootloader locked, S-On,
I downloaded the proper RUU for my device, changed the name to "0PJAIMG" and loaded it directly from my computer to the SD Card. After reinserting the SD Card into my m9 and booting to download mode it prompted me at the bottom of the screen to install the RUU.
After following all prompts to install and rebooting the phone it booted right up without any evidence of having been rooted.
Thanks for the recommendation.
Click to expand...
Click to collapse
My pleasure. Kudos especially to Flippy498 and company for the resources they've created and the support they offer to help others pass on what they've learned.
I have the same issue except I can't get into download or recovery mode
http://i63.tinypic.com/xng6yc.jpg
http://i67.tinypic.com/15dsvoy.jpg
ITheLivingProof said:
I have the same issue except I can't get into download or recovery mode
http://i63.tinypic.com/xng6yc.jpg
http://i67.tinypic.com/15dsvoy.jpg
Click to expand...
Click to collapse
Corrupt nand. Only htc can fix it.
Beamed in by telepathy.
ITheLivingProof said:
I have the same issue except I can't get into download or recovery mode
Click to expand...
Click to collapse
Same problem over here... nothing to do?
ktmschwarte said:
Same problem over here... nothing to do?
Click to expand...
Click to collapse
You'll either need to send your device to HTC or to buy a new phone. It's the dead nand issue that you're facing (c.f. the FAQ of the ReadMe thread.)
Sent from my HTC One M9 using XDA Labs
Flippy498 said:
You'll either need to send your device to HTC or to buy a new phone. It's the dead nand issue that you're facing (c.f. the FAQ of the ReadMe thread.)
Sent from my HTC One M9 using XDA Labs
Click to expand...
Click to collapse
I have similar problem as ITheLivingProof, can't run download mode and recovery mode. Before that i had problem with bootloop, i had acces to my twrp, but i set locked bootloader via adb ,now i cant do anything. I aslo trying run RUU but .exe return me 120 error (battery low). In this case one way is HTC service?
No download mode = no way to flash a RUU
So yes, you need to send it to HTC if you want it to get fixed.
Sent from my HTC One M9 using XDA Labs

My HTC M8 Stuck at ONE Logo once restarted. No Recovery, No DWNLD mode available.

I've seen already this thread suggested by XDA thread locator.
https://forum.xda-developers.com/htc-one-m8/help/verizon-htc-one-m8-stuck-htc-logo-t3163088
But I'd try to explain as simple as possible the whole situation which happened hours ago.
Don't know what happened but my mothers phone went off and restarted with htc one logo on it and nothing else later.
Power button itself doesnt work and is not responding.
Configuration PWR + VOL UP gives me restart but no recovery mode, giving me sound effect of restarting phone and ONE logo on it without any other reaction whatsoever.
PWR + VOL DWN zero reaction
PWR + VOL UP & DOWN pressed together restarting the phone and then gives me HTC ONE LOGO and nothing else.
when Phone is plugged in to the computer and I'm forcing the phone to restart it shows me new Device on the computer as a CD Driver every time.
So I think there is still hope to get this guy back to life.
It's running on custom rom but unknown version because it was purchased as a refurb from ebay 2 years ago and it was running just fine utill this very day.
I'm absolutely noob with flashing twrping etc so please ELI5 if possible, any type of help will be much appreciated.
Thanks in advance.
Hey, I had this same problem a couple of days ago. Here's what I did to get the phone into fastboot, from where you can install a recovery, factory reset etc.
1. Hold the power button + vol up button for about 10-20 seconds. This should shut down the phone.
2. Hold the power button + vol down button to restart the phone back into fastboot.
If you can get into fastboot, there are plenty of guides which can help you flash a twrp image. If you want me to give you some instructions on that just reply and let me know. Good luck!
Note that this phone doesn't have download mode (as some other Android devices do); nor is there a button combo to go directly to recovery. But you can almost certainly still get to bootloader, and from there boot recovery. In the current condition, you can get to bootloader by:
1) Hold Power+ vol up (as you have been) to restart the phone.
2) Once the screen goes dark (signaling it is about to reboot) let go of the buttons, and only hold vol down
3) Don't let go of vol down until the bootloader screen appears.
4) If the above sequence fails, its virtually always because the user just didn't get the timing right (either started pressing vol down too late, or let go too early). Just repeat steps 1-3 until you get to bootloader.
Once in bootloader, try to reflash the ROM, or restore a TWRP backup (if you have one). Spontaneously stuck on HTC logo screen is often a result of the OS/ROM becoming corrupt or otherwise damaged, and flashing/restoring the ROM will often fix it.
Thanks @redpoint73 I've managed to get to the preinstalled recovery.
Sadly reflashing/factory reset failed few times due corrupted files.
I'm ok with the fact that I lost the data on the phone since most of it was stored on the cloud.
Now I need ROM to flash on the phone thru recovery but I don't know which one would you reccomend.
It's my mom's phone so basically reliabilty and robustness over flashing lights and numerous unnecessary functions.
Version of android doesn't really matter.
Thanks again for help so far.
Can I put the rom I'm about to flash on external SD Card or I have to transfer it thru computer to the phone?
TWRP might be extra helpful or the recovery it's functions are just fine?
Shewie said:
Thanks @redpoint73 I've managed to get to the preinstalled recovery.
Sadly reflashing/factory reset failed few times due corrupted files.
I'm ok with the fact that I lost the data on the phone since most of it was stored on the cloud.
Now I need ROM to flash on the phone thru recovery but I don't know which one would you reccomend.
Click to expand...
Click to collapse
I'd need to know more about the phone in order to give any suggestions.
With the phone connected to computer, boot into fastboot mode, and (assuming you have fastboot setup on your computer) do the command: fastboot getvar all
Then post the results (delete IMEI and serial number before posting).
Also, what version TWRP (if that is the recovery installed)?
Shewie said:
Can I put the rom I'm about to flash on external SD Card or I have to transfer it thru computer to the phone?
Click to expand...
Click to collapse
You will be able to flash a ROM from the SD card, if using TWRP.
Shewie said:
TWRP might be extra helpful or the recovery it's functions are just fine?
Click to expand...
Click to collapse
Not sure what is being asked here (can't quite understand). Are you saying that another recovery besides TWRP is presently installed?
@redpoint73 I don't have TWRP but this...
Maybe pictures will justify the real situation.
I don't have the fastboot preinstalled on computer. (yet)
I wouldn't mind link to the pack with "must have" to complete the process
Shewie said:
@redpoint73 I don't have TWRP but this...
Maybe pictures will justify the real situation.
I don't have the fastboot preinstalled on computer. (yet)
Click to expand...
Click to collapse
You have what is called the "stock recovery" or official HTC recovery.
You can't flash anything but OTA updates, or other official (HTC) signed zips with this. You need a "custom" recovery like TWRP in order to flash things like custom ROMs. So I'm curious what you meant before when you posted:
Shewie said:
Thanks [MENTION=660462]Sadly reflashing/factory reset failed few times due corrupted files.
Click to expand...
Click to collapse
What exactly were you trying to "reflash", what were the exact steps, and the results (specific error messages, etc.).
I did the factory reset but it didn't help still stucking at ONE logo like posted initially. So this is basically the situation right now. I was able to get to recovery but nothing else.
Shewie said:
I did the factory reset but it didn't help still stucking at ONE logo like posted initially. So this is basically the situation right now. I was able to get to recovery but nothing else.
Click to expand...
Click to collapse
Okay, so you're confusing the terms. Factory reset doesn't flash/reflash anything (flash meaning to install some firmware or software to the device). The only thing that factory reset does is wipe user data.
At this point, I'd suggest the best/easiest course of action in the current conditions (stock recovery, locked bootloader) would be to run the RUU intended for your device. Your device is the AT&T version, so the RUU can be found at the bottom of the page (and instructions on how to install): http://www.htc.com/us/support/htc-one-m8-att/news/
RUU is a complete factory image. You download to a PC (PC required, won't work on Mac or Linux) connect the phone (booted into bootloader-fastboot mode) then just run the RUU, and it will do the rest.
I'm confidant this will get the phone up and running. Your mom may not like all the AT&T branding and apps, if it wasn't there before, and AT&T is not her carrier (one of the main reasons for these devices to have custom ROM - to remove carrier branding). But we can cross that bridge (if need be), after we get the phone working.
Installed Software, downloaded RUU from website provided, turned phone into fastboot before installing RUU.
Something started happening with the phone during installation but installation itself cant be finished, it's an endless process of update, phone is already plugged 3rd hour or so to the computer but the update status remain the same.
Should I try different approach?
Shewie said:
Installed Software, downloaded RUU from website provided, turned phone into fastboot before installing RUU.
Something started happening with the phone during installation but installation itself cant be finished, it's an endless process of update, phone is already plugged 3rd hour or so to the computer but the update status remain the same.
Should I try different approach?
Click to expand...
Click to collapse
It just gets stuck sometimes. Just kill the process, and start the RUU again. It will probably work fine on the next try. It's a bit scary, as it says not to stop the process or disconnect the phone while it's running. But if it gets stuck like this, there isn't anything else you can do.
Good News, it's working. But it's bloated to the bones. How I can get rid of the carrier unnecessary software?
I was to afraid to kill the process during update to avoid scenario of bricking my phone completely.
But It's working!

Htc 10 stuck in bootloop-

Hi, I bought my HTC 10 around 7 months ago and a few weeks ago it restarted and it´s kept restarting since then. I tried doing a hard reset from the recovery because it doesn´t boot properly, but it didn´t work. I wanted to flash the RUU but I couldn´t find the right one on HTC SUPPORT. I wanted to try rooting my device and wiping data using TWRP to install a ROM and see if this could work, but as my phone doesn´t boot, I can´t unlock the OEM or debug developer mode.
Now I can´t even access to recovery mode so I can´t check my OS model, I just can access to bootloader mode.
If anyone can help me I´d really appreciate it.
Did your device still S-ON?
MatiasCinic said:
Hi, I bought my HTC 10 around 7 months ago and a few weeks ago it restarted and it´s kept restarting since then. I tried doing a hard reset from the recovery because it doesn´t boot properly, but it didn´t work. I wanted to flash the RUU but I couldn´t find the right one on HTC SUPPORT. I wanted to try rooting my device and wiping data using TWRP to install a ROM and see if this could work, but as my phone doesn´t boot, I can´t unlock the OEM or debug developer mode.
Now I can´t even access to recovery mode so I can´t check my OS model, I just can access to bootloader mode.
If anyone can help me I´d really appreciate it.
Click to expand...
Click to collapse
If you didn't do anything to your phone it's probably the battery. This is the most talked about problem in these forums. Can you boot to download mode? If so what's your CID?
yldlj said:
If you didn't do anything to your phone it's probably the battery. This is the most talked about problem in these forums. Can you boot to download mode? If so what's your CID?
Click to expand...
Click to collapse
Now I can´t boot to download mode, just to bootloader.
fresh777 said:
Did your device still S-ON?
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Yes
MatiasCinic said:
Now I can´t boot to download mode, just to bootloader.
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Click to collapse
Well seems to me it's a brick. What did you attempt to get where you are now?
yldlj said:
Well seems to me it's a brick. What did you attempt to get where you are now?
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Click to collapse
I just wanted to try to fix my phone. It´d be really great if I can fix it by myself but know I´m not sure if I can do it.
If I can boot to download mode I´m gonna try to flash the RUU, but I couldn´t find the right one because my phone was made in United Emirates as HTC support told me
MatiasCinic said:
I just wanted to try to fix my phone. It´d be really great if I can fix it by myself but know I´m not sure if I can do it.
If I can boot to download mode I´m gonna try to flash the RUU, but I couldn´t find the right one because my phone was made in United Emirates as HTC support told me
Click to expand...
Click to collapse
You need to flash ruu in download mode. What was wrong with your phone to begin with? Also what have you done? You can't just say I was trying to fix myphone and expect us to know what you have done. You need to provide more details
yldlj said:
You need to flash ruu in download mode. What was wrong with your phone to begin with? Also what have you done? You can't just say I was trying to fix myphone and expect us to know what you have done. You need to provide more details
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Click to collapse
My phone is in a stuck in a bootloop, I was using it one day and it restarted by itself. I was able to use it for a few minutes and then it restarted again untill the point that it doesn´t boot anymore. The only thing I have done is a hard reset from recovery, but it keeps restarting. Now I can´t boot to download mode that´s why I haven´t flashed the RUU, I just can boot into bootloader mode and when I try to boot into recovery or download mode from there it restarts again.
im having the same issue.
the buttons randomly stopped working, so i restarted the phone only to be greeted with a bootloop.
i had lineage os on my phone for a while, and today i installed a update, so that might be related to the sudden bootloop.
when i press vol down + power it just boot loops. if i press vol up + vol down it boots into the bootloader.
trying to start download or recovery mode just gets me into a boot loop again.
the bootloader says s-on.
i just found this in another thread
jichuan89 said:
Unbelievable - I actually managed to unbrick my HTC 10!! :victory::victory::victory: I still don't understand exactly what happened, but I'll document everything I did...
Before:
S-ON
Flashed bad boot image in download mode
Could not enter download, RUU, recovery, or system mode - all of them enter into bootloop
Could only enter white background bootloader mode (Volume Up + Volume Down + Power), which only allows flashing signed hosd image
What I did:
Followed @Tarima's link above. With the phone in the white background bootloader mode, I ran fastboot flash $x $x.img with $x = each of the partitions. Except for hosd, all the other commands printed an error like
Code:
sending 'xbl' (1809 KB)... OKAY
writing 'xbl'... FAILED (remote: cannot flash this partition in s-on state)
but I continued anyway.
Selected "REBOOT TO BOOTLOADER" from white background bootloader
Downloaded an RUU exe file from here (I got the 1.96.617.20 version, but in hindsight it probably doesn't matter which version), and extracted an RUU zip file (following this guide on Linux)
Renamed the RUU ZIP to 2PS6IMG.zip, copied it to the root of an empty FAT32-formatted microSD card, and inserted the card into the HTC 10 (inspired by this post and this post)
Selected "BOOT TO DOWNLOAD MODE" from white background bootloader
This triggered a screen prompting whether to install update from SD card (photo).
I didn't need to actually install the update from the SD card; instead, the presence of a valid update on the SD card may have short-circuited whatever was causing the download mode to crash loop, and allowed the phone to enter download mode and accept fastboot flash commands. Since my problem was a bad boot image, I just did
Code:
fastboot flash boot boot.img
with the boot.img extracted from the official Nougat OTA zip's firmware.zip, and it worked! Phone was able to boot back into system / download / RUU / recovery. :victory:
I'd already given up hope and bought another HTC 10 off Swappa I've now learned my lesson and I'm going to S-OFF at once.
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Click to collapse
i havent had a chance to try this yet since i dont have a usb-c cable on my hands right now, but i feel like it is worth a shot @MatiasCinic.
also here is a safe place to download the htc 10 ruu https://www.htc.com/us/support/rom-downloads.html
im gonna update once i tried it
justundefined said:
im having the same issue.
the buttons randomly stopped working, so i restarted the phone only to be greeted with a bootloop.
i had lineage os on my phone for a while, and today i installed a update, so that might be related to the sudden bootloop.
when i press vol down + power it just boot loops. if i press vol up + vol down it boots into the bootloader.
trying to start download or recovery mode just gets me into a boot loop again.
the bootloader says s-on.
i just found this in another thread
i havent had a chance to try this yet since i dont have a usb-c cable on my hands right now, but i feel like it is worth a shot @MatiasCinic.
also here is a safe place to download the htc 10 ruu https://www.htc.com/us/support/rom-downloads.html
im gonna update once i tried it
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Click to collapse
I´m gonna give it a try, but I´m not sure if it´s gonna work. Hopefully I might be able to boot into download mode and get to know my CID. Thanks
i promised to update once i tested the methode. sadly it didnt seem to work for me.
flashing hosd worked like in jichuan89 case. but puting the 2PS6IMG.zip into a formatted sd card didnt seem to work for me.
booting into download mode sill gives me a bootloop.
unless someone comes up with a new idea on how to fix this, i might have to get a new phone :/
yldlj said:
If you didn't do anything to your phone it's probably the battery. This is the most talked about problem in these forums. Can you boot to download mode? If so what's your CID?
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Click to collapse
Hey, I could find I sheet of paper where I wrote down the OS number when my phone was still booting into download mode.
OS: 3.16.401.2
***Locked***
***Fused***
htc_pmeuhl PVT S-ON
SN: FA714BN074
On the back of my phone is written "Model: 2PS6200
I don´t know if this could help
Thanks
MatiasCinic said:
Hey, I could find I sheet of paper where I wrote down the OS number when my phone was still booting into download mode.
OS: 3.16.401.2
***Locked***
***Fused***
htc_pmeuhl PVT S-ON
SN: FA714BN074
On the back of my phone is written "Model: 2PS6200
I don´t know if this could help
Thanks
Click to expand...
Click to collapse
That's all good but unfortunately if you can't boot to download mode you can't flash RUU. Also if the method above didn't work i think it's time to send it to HTC or but a new phine
yldlj said:
That's all good but unfortunately if you can't boot to download mode you can't flash RUU. Also if the method above didn't work i think it's time to send it to HTC or but a new phine
Click to expand...
Click to collapse
Alright, thanks for your help
Hi Guys,
I think the problem causes by power and volume keys' ribbon. When i try pressing and holding power and volume down keys the gray HTC logo appears. But when i try pressing only volume down key the gray HTC logo appears again. As if power button always pressing itself. I'm gonna try remove connection after normal HTC logo disappears. If it fix the problem i will inform you again. Wish me luck :fingers-crossed::fingers-crossed:
any update? did it work?
venom55521 said:
any update? did it work?
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Click to collapse
Since October 2018........yeah still very relevant
venom55521 said:
any update? did it work?
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Click to collapse
Unfortunately i buried my htc 10 with a ceremony :laugh:
I have exactly the same problem. Word by word of what is described here. I feel no linger alone ahah.
So I have two questions.You basically just copy de zip file named accordingly into an SD card and follow the steps? Can I do this on a Mac?

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