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My phone's volume down button appeared to be stuck. It's not physically stuck but the volume pop up would come up all the time and turn my volume all the way down and vibrate. I installed Quick Settings hoping that would override whatever was causing the issue and it seemed to do the trick except I'd still get the random vibrate from before it just wasn't turning down my volume. Then I tried turning the volume down with the volume rocker and it didn't respond. I could still turn the volume up, just not down.
I unlocked my bootloader yesterday in hopes of rooting but I never got around to actually rooting my phone. I was going to do that this morning so I pulled up cmd and threw in the command: fastboot flash recovery r1-modaco-recovery-clockwork-touch-endeavoru.img. Then I realized my phone was still on *facepalm* so I tried to power down but the power down options weren't popping up like they're supposed to. So I held the power button down to force the power down but instead of powering down, it went straight to the bootloader screen.
Now here's the problem... my volume down button still does not work and to make matters worse, my volume up button and my power button are acting as the volume down button. In other words, I can only scroll down. I'm unable to select anything or power down.
Any ideas?
After pondering for a while, I'm thinking that this is a hardware issue and the volume down button is defective. I notice that when I push either the volume up or power button, the cursor doesn't move until I let go. That leads me to believe that the volume down button is still stuck so when I push another button, the other button doesn't do anything (similar to power windows in a car where the driver is trying to roll a window up while the passenger is holding the window down button and the window just sits there) but when I let go of it, the volume down button resumes and moves the cursor down.
The worst part is, I've been in Germany for three days and I've only had the phone for two. I don't speak German (I'm a lazy military husband who figured submersion would be the best way to learn) so turning this in for warranty is going to be a major pain in the ass. *sigh*
Hi, sorry to hear you are having problems,
Since you haven't actually rooted the phone and haven't made any modifications, you should be able to return it for warranty. This would have happened even if you weren't trying to root the phone; just powering it down. So yeah... Seems like warranty is your only option I'm afraid....
Good luck
I figured the warranty should still be good. I'm just hoping I can do the warranty exchange in the store like they do in the US. If not, then I hope I can call the US customer service. If I have to go through the German customer service, it won't be fun (because I don't speak German, I'm sure they're helpful if you can communicate with them).
I was able to "unstick" the button about 30 minutes ago. I read that there's a creaking noise if you squeeze the lower corners of the phone. I squeezed the phone and sure enough, it creaked, but only slightly. Nothing to worry about. But I did see that familiar rainbow looking wave in the screen. So I squeezed all up and down the sides (to this day, the rainbow distortion of LCD screens still mesmerize me) and that inadvertently unstuck my volume down button. It has still stuck a couple of times since but it stops when I squeeze the screen near the button.
I'm still going to turn it in for warranty, but at least I can play with it until then.
Ah did you got it booting then?? I would get it to an O2 store ASAP if you bought it from your carrier. If its an unbranded phone you could try going into a German phone shop to see if they'll replace it. Most people working in German shops should speak a fair amount of english, so that won't be a problem.
EDIT: Oh and before you go numb looking for one; Germany has no O2 stores I think...
Hey,
I'm happy you were able to fix it. As for the warranty thing. Technically you void it by unlocking your bootloader, no matter whether you rooted it ore somesthing. But as this seems to be a hardware issue that can't be caused by software (like frying your CPU by overclocking it).
Welcome to Germany! Normally stores won't return it, but sometimes they offer to send it to HTC for you... If you're lucky and you bought it at "Media Markt" you should be fine though. They usually do that kinda stuff, if you got it from O2, chances are low they will just give you a new one. Sorry
Yes, I am able to boot back into the OS. There are O2 stores in Germany, that's where I bought the phone.
Thanks for the info guys, I appreciate it.
Sent from my HTC One X using XDA
I wanted to give an update to this situation in the rare case that I'm not the only one who has experienced this problem. I ended up taking my phone back to the O2 store and they sent it off for a warranty claim. During this time, I was given a Motorola Milestone as a loaner. It was small, slow and frustrating but at least it was a Google phone. Two and a half weeks later, my phone was back. The verdict? They could not duplicate the issue and therefore did NOTHING! I was so frustrated because I felt like I went without my phone for absolutely nothing. The O2 staff did tell me that if I send the phone back to the warranty claims a second time and they don't find anything again, they will replace the phone. But did I really want to be without my phone for another 2+ weeks? After all, I did find a quick temporary fix for the issue. I decided to hold onto the phone in hopes that I could better understand the issue or even live with it.
After a few more weeks with my phone, the issue was getting more and more difficult to "fix" until eventually, it wouldn't fix. I still used the phone for a couple days until it froze up, rebooted and went straight into the bootloader where it stayed at full brightness until it died. I couldn't shut it off nor charge it. Essentially, it was bricked. I went back to the O2 store again to send it off for warranty. This time it took an agonizing 3 weeks and again, they couldn't fix it. But this time they sent me a brand new phone! Yay! So now I'm sitting here with a fully functional awesome Android phone. It was rough going 5+ weeks without my phone but I'm happy now.
Recap of key points:
- HTC One X
- Unlocked bootloader
- Rooted
- Custom ROM
- Had a hardware issue
- Sent in for warranty... twice
- Phone was replaced after second warranty attempt at no cost
Hello everyone,
phone was fine, then took it out of my pocket to find the screen is black. I was low on battery, so charged it for a bit, but no difference. When I press power, it becomes a brighter black, but thats it. Phone works when someone calls, obviously can't pick it up though, and I see the notification flashes. What can I do?
The phone is unlocked, but S is on. I don't have insurance, but previously Sprint helped out with the 35 dollar flat rate fee. Will they do that again if unlocked?
What are my options? Thanks everyone.
First off, reboot the phone. Either use adb reboot or just pull the battery and put it back in. If that doesn't work, boot into the bootloader. (hold power+vol-down while the phone is off.) If both cases don't give you anything on the screen, chances are your backlight is just dead. Even those tiny LED's burn out, but they're supposed to last quite a while.
edit: by "unlocked" do you mean you unlocked the bootloader? If so, then the warranty got voided when you did the unlock.
dohyste July,
I pulled the battery multiple times, didn't work. Tried booting into bootloader, didn't work either. When I press the power button, it gets a bit brighter, but don't see anyting. yes, I unlocked the bootloader. The warranty would be void, but how can they even check if the screen is not showing anything? Also, they said my warranty was up at the year mark, so would they fix it or replace with the 35 dollars
xfullmetal17 said:
First off, reboot the phone. Either use adb reboot or just pull the battery and put it back in. If that doesn't work, boot into the bootloader. (hold power+vol-down while the phone is off.) If both cases don't give you anything on the screen, chances are your backlight is just dead. Even those tiny LED's burn out, but they're supposed to last quite a while.
edit: by "unlocked" do you mean you unlocked the bootloader? If so, then the warranty got voided when you did the unlock.
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Check to make sure the "getting brighter" isn't just light leaking from the haptic buttons at the bottom (home/menu/back/search). Otherwise, I dunno, sorry.
do you guys think if I changed the upper half of the phone or just the screen, the problem would be solved, or possibly a software issue?
thx
xJasonx said:
do you guys think if I changed the upper half of the phone or just the screen, the problem would be solved, or possibly a software issue?
thx
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Click to collapse
Perhaps it's something simple as getting a new battery?
How old is the current battery?
the battery is the original. It's a two year contract and I'm up in January, so about a year and a half old battery. The phone was a replacement I got last week due to bad speakers on the first one, but the battery is from the original phone.
I also tested to see if the touch screen works by calling myself. I was able to pick up, so it's the screen only as it seems.
MIKESTONY said:
Perhaps it's something simple as getting a new battery?
How old is the current battery?
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Click to collapse
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
Snowdogg said:
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
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Click to collapse
my phone did the samething within 3 days of when i got it. i just took mines back to at&t since it was so quick and the manager gave me a new one. hopefully someone does come up with a way to fix it without you having to send it yo samsung.
mine works flawlessly
Haven't noticed any issues with mine, but I suppose these kinds of issues are why I bought insurance.
My power button is 'rocky'; it seems to pivot from the center. However, I can press it anywhere to wake the phone or turn the screen off. There's a satisfying click when I do press it, so I'm not worried.
Same issue with my power button. Happened only a few days after I received mine as well.
Carls Jr said:
I would definitely take it back and try to get it repaired or exchanged. Mine doesnt have that issue at all and Im always turn it on and off.
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Gathering the input so far, I think I might have to send this to Samsung to get it repaired since I passed my return/exchange period I have insurance but I am also under warranty with Sammy, so that route would be cheapest. Good thing I still have my old flip phone from 2005 that still works but going to dread going back 7 years though!
Lets hope that this doesn't become an eventual problem for most. Thanks for the comments so far.
Definitely take it back to repair it. My power button started off rocky and eventually became worse with use. I had to replace it. Get it fixed ASAP
got my first one replace with a new one due to same reason.
Mine works fine to turn off.
Turn on is a bit more picky.
Does not rock or is not loose.
I use home button to wake
Sent from my SAMSUNG-SGH-I317 using xda premium
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
kamikaji said:
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
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Click to collapse
I believe it used to be 30 days for personal accounts, now those terms only apply to corporate accounts. For personal accounts, its now 14 days. From what I understand, this policy covers items bought from a corporate AT&T store, or ordered direct from AT&T. You are allowed to exchange or return at a corporate store, with a possibility of a $35 restocking fee depending on the scenario. Also, you can also send it back to AT&T but you will have to cover shipping. I only suspect if you buy from a re-seller (aka a non-corporate AT&T store but clearly marked 'AT&T') you can exchange or return at a corporate store.
From what I was told by AT&T and a brief conversation with Samsung, the Note II carries a 1 year manufacture's warranty. I don't know the specifics, but assuming there is no abuse or damage of the phone caused by the user, and if the phone does not perform as it should (like mentioned in this thread), Samsung's warranty will cover it with no charge. But realize, unless you have a backup phone, you won't have a phone for 2 weeks! Also, there is a possibility that Samsung may use reconditioned parts, and if they can't fix your phone, you will get a reconditioned model But what if you have insurance? Then there is a deductible. A possibility of a reconditioned phone too?
Oh, what to do?
What is return period for premier accounts? Is it also 14 days?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Mine is the oppsite, it is too sensitive,not very tactile. I hit it accidentally all the time.
my power button just went wonky last night. it used to be somewhat rocky, but it was responsive. now it barely moves. i cant tell if im pressing it or not. it still powers on the phone. but there is no click or comfirming feeling at all. it might as well be capacitive now. about 40 days old.
Hello folks!
My girlfriend's phone is maybe bricked, I'm not sure, and I don't think we can use the word bricked, because it just happened whitout flashing or attempting anything, she was just charging it and it shut off.
The device vibrates and boots when you put in the battery, but it just keep going for like 5 seconds after the vibration,
I mean, you put in the battery ...(Vibration)... 1.... (Samsung logo)...2...3...(S3 logo)....4....5....(black screen forever!)
It just does that, no bootloop, no nothing.
And I can't try to turn it on again until I remove and reinstall the battery.
Even if I try to get it in download mode or recovery, It just turn off after 5 seconds!
I tried different batteries also.
Have anoyone experienced something similar?
Could be sds, sudden death syndrome. It's well documented all over. The power button fails and it's considered a manufacturer defect. Take it to sprint and they should replace it for free.
metalfan78 said:
Could be sds, sudden death syndrome. It's well documented all over. The power button fails and it's considered a manufacturer defect. Take it to sprint and they should replace it for free.
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Click to collapse
Yeah! It must be that, I just started trying with my S3 keeping the power button pushed and it does the same thing.
I'm not on Sprint anymore, I'm not even in USA.
Is there any way to fix it?
Cleaning it maybe?
Replacing the switch? (I'm watching some switches being sold on ebay)
I also work on a factory where we work with SMT electronic devices so there's a lot of equipment for repairing it.
Compressed air might fix it, and I believe you can replace it with a little patience.
metalfan78 said:
Compressed air might fix it, and I believe you can replace it with a little patience.
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Click to collapse
That's what I was thinking, tonight I'm going to use some alcohol and compressed air and see if that works.
And if that doesn't work, I'm buying the replacement and there's a lot of people here who are specialized in SMT and who can help me.
Thank you dude, I'm maybe reporting tomorrow
Damian8a said:
That's what I was thinking, tonight I'm going to use some alcohol and compressed air and see if that works.
And if that doesn't work, I'm buying the replacement and there's a lot of people here who are specialized in SMT and who can help me.
Thank you dude, I'm maybe reporting tomorrow
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Click to collapse
I think this just happened to me... did you have any success cleaning/fixing your GS3?
imekul said:
I think this just happened to me... did you have any success cleaning/fixing your GS3?
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Click to collapse
No, cleaning it with alcohol and compressed air didn't worked, I changed the power switch and it worked pretty well... for like a day or two and then It keep happening the same.
Right now a friend of mine who works on a cellphone refurbishing factory is working on it, I hope he can fix it.
What's happening to your S3 exactly?
This happened to me a few months ago and it turns out my power button was stuck. So what I did is I held the phone perpendicular to a table (power button side) a few inches above the table and with moderate force, slammed the phone on the table and after a few tries, it turned on as usual. Just be gentle with it. I hope this helped.
Sent from my SPH-L710 using xda app-developers app
succumbtothegreater said:
This happened to me a few months ago and it turns out my power button was stuck. So what I did is I held the phone perpendicular to a table (power button side) a few inches above the table and with moderate force, slammed the phone on the table and after a few tries, it turned on as usual. Just be gentle with it. I hope this helped.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
I actually tried that, and it works, but It's just like a temporal fix, if you keep using the power button it's gonna happen again eventualy.
Thanks ayway dude!
I'm completely bamboozled, and no technical expert when it comes to in-depth diagnosis - so bear with me here.
On Saturday evening, I dropped my Premium onto my sofa, not realising the TV remote was there - and it sounded like the 2 connected with some force. Since then it wont turn on, it wont charge, and it isn't recognised by my PC when I connect it. I took it to a local repair shop, who held onto it during today, who returned it hours later confirming that their tech had checked all the internal connections/screen etc, and they couldn't determine what was wrong with it.
I should note at this point that I'm aware that third-party repairs void warranties - however O2 informed me that as it was accidental damage and not a manufaturing fault, my warranty was void anyway. I also didn't take out insurance, as at the time finances were tight, and I'd had insurance on my 2 previous handsets (Z, and Z Ultra) and not claimed. Typical.
So i'm at a complete loss - I don't know what to do, and what makes this worse is that I haven't even had it 6 months, so I'm paying for a device I can't use. And I'm locked into a 24 month contract - double ouch.
XDA - if anyone can help me in any way whatsoever, I'd be so grateful.
liquidborn said:
I'm completely bamboozled, and no technical expert when it comes to in-depth diagnosis - so bear with me here.
On Saturday evening, I dropped my Premium onto my sofa, not realising the TV remote was there - and it sounded like the 2 connected with some force. Since then it wont turn on, it wont charge, and it isn't recognised by my PC when I connect it. I took it to a local repair shop, who held onto it during today, who returned it hours later confirming that their tech had checked all the internal connections/screen etc, and they couldn't determine what was wrong with it.
I should note at this point that I'm aware that third-party repairs void warranties - however O2 informed me that as it was accidental damage and not a manufaturing fault, my warranty was void anyway. I also didn't take out insurance, as at the time finances were tight, and I'd had insurance on my 2 previous handsets (Z, and Z Ultra) and not claimed. Typical.
So i'm at a complete loss - I don't know what to do, and what makes this worse is that I haven't even had it 6 months, so I'm paying for a device I can't use. And I'm locked into a 24 month contract - double ouch.
XDA - if anyone can help me in any way whatsoever, I'd be so grateful.
Click to expand...
Click to collapse
You can try to report it stolen
KbaB.BroS said:
You can try to report it stolen
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Click to collapse
Not sure how that would help
Sure, if I had insurance, I could do that - but then I'd have claimed for accidental damage
liquidborn said:
Not sure how that would help
Sure, if I had insurance, I could do that - but then I'd have claimed for accidental damage
Click to expand...
Click to collapse
You only had it for 6 months, they can't force you to pay the rest if you don't have it
KbaB.BroS said:
You only had it for 6 months, they can't force you to pay the rest if you don't have it
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Click to collapse
Ah, now if I hadn't signed a contract..!
liquidborn said:
Ah, now if I hadn't signed a contract..!
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Click to collapse
But if you lose it, isn't it necessary for them to freeze the contract so you don't pay for someone else using your number and device?
KbaB.BroS said:
But if you lose it, isn't it necessary for them to freeze the contract so you don't pay for someone else using your number and device?
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Click to collapse
I wish it worked like that..
I guess repair info on the Z5P is limited at the moment?
liquidborn said:
I wish it worked like that..
I guess repair info on the Z5P is limited at the moment?
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Click to collapse
Damn straight, got nothing here
Tried holding power and volume down for awhile to see if you can soft reset it? Also, I believe there is a hard reset button in the sim card bay as a last resort. Shouldn't be rendered useless after a light drop.
Try open up the flap where the sim card is in. There's a button in there. Try holding it down for 10 to 30 seconds.
Sent from my Nexus 5X using Tapatalk
Thanks all - tried all those suggestions before I had it looked at unfortunately. I've even tried the 2-minute hold-down of the button under the flap, to no avail
liquidborn said:
Thanks all - tried all those suggestions before I had it looked at unfortunately. I've even tried the 2-minute hold-down of the button under the flap, to no avail
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Click to collapse
Hi,
for the z5p, try holding down power and vol+ in that order, the phone shoud vibrate 3 times, after that [if that worked] then let go of both buttons,
wait for the LED indicator to light up yellow/orange and press vol+ and that will get you to recovery
alternately try getting into fastboot, by doing the above but with the device plugged in to usb port on pc and keep the vol+ button pressed.
when the LED is blue, you're in fastboot
and from there ou can try running fastboot reboot
good luck
m
moonbutt74 said:
Hi,
for the z5p, try holding down power and vol+ in that order, the phone shoud vibrate 3 times, after that [if that worked] then let go of both buttons,
wait for the LED indicator to light up yellow/orange and press vol+ and that will get you to recovery
alternately try getting into fastboot, by doing the above but with the device plugged in to usb port on pc and keep the vol+ button pressed.
when the LED is blue, you're in fastboot
and from there ou can try running fastboot reboot
good luck
m
Click to expand...
Click to collapse
No joy I'm afraid
I've tried:
Power+VolUp
USB
USB+VolUp
USB+VolDown
Hidden reset button (both short and 2 mins)
Left plugged into a (Sony, not third-party) charger for 3/4 hours
It's completely unresponsive. No notification LED, no "connected" sound from my PC when I plug it in - nothing. The repair shop were convinced it wasn't a screen issue, and that the guy checked every connection and they were all fine. The only physical damage is beside the power button - i've attached a photo to this post.
I wouldn't have thought there'd be any point even sending it to Sony, as its not a manufacturing issue; they'd just send it right back. I've had terrible luck recently, and this is really the icing on the cake - so I'm grateful for any tips, etc
hmm, okay, i want to suggest that the drop knocked your battery loose but that's probably not it,
if you "jammed up" the power button, then you probably need to open the phone up and take a look. , most buttons are a combination of the bendy plastic stuff with an itty-bitty button beneath them, BUT this could also be, maybe, related to the fact of the fingerprint sensor in the power button ?
again, with button being jammed up, maybe something is touching/not touching where it should/shouldn't be ?
these are all the things i could think of. Hope it helps. I just got one of these, they definitely need a hard case.
You should see the bend test on youtube , xD
Good Luck :good:
m
moonbutt74 said:
hmm, okay, i want to suggest that the drop knocked your battery loose but that's probably not it,
if you "jammed up" the power button, then you probably need to open the phone up and take a look. , most buttons are a combination of the bendy plastic stuff with an itty-bitty button beneath them, BUT this could also be, maybe, related to the fact of the fingerprint sensor in the power button ?
again, with button being jammed up, maybe something is touching/not touching where it should/shouldn't be ?
these are all the things i could think of. Hope it helps. I just got one of these, they definitely need a hard case.
You should see the bend test on youtube , xD
Good Luck :good:
m
Click to expand...
Click to collapse
Hmm, I can't try taking it apart as I don't have the tools (definately an option to try, though) - however, surely if it was just an issue of the power button not "touching" where it should, it would charge/be detected by a PC when connected? At least the notification light would illuminate..
That bend test is crazy, made me cringe
try hold volume down and then plug it into a computer. It should turn it into download mode which should have the LED be blue iirc. That's to see if it is actually unresponsive and dead. If that works you can try and flashing the stock firmware and see if that fixes the problem. If it doesn't then if there isn't any real damage it may be covered by warranty since they wouldn't know how it happened
Tidbits said:
try hold volume down and then plug it into a computer. It should turn it into download mode which should have the LED be blue iirc. That's to see if it is actually unresponsive and dead. If that works you can try and flashing the stock firmware and see if that fixes the problem. If it doesn't then if there isn't any real damage it may be covered by warranty since they wouldn't know how it happened
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Click to collapse
It's completely unresponsive dude, no signs of life no matter what
Warranty is a no-go too, if you see the pic attached to my reponse above the damage is pretty visible.. I'm so gutted, this is the best handset I've had and I've ****ed it up...
I'll sell you mine for $550 USD shipped lol jk shipping would be hella expensive.
Sent from my Nexus 5X using Tapatalk
Tidbits said:
I'll sell you mine for $550 USD shipped lol jk shipping would be hella expensive.
Sent from my Nexus 5X using Tapatalk
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Click to collapse
The funny thing is it'd most-likely work out cheaper than buying a new one here in the UK
Wouldn't surprise me. I paid $700USD but that included added warranty from the importer.
Sent from my Nexus 5X using Tapatalk