[Help]Phone hang on received call - ZenFone 2 Q&A, Help & Troubleshooting

I'm using mm v184 stock rom, I'm having issue that it hangs every time i receive a call, and sometimes auto reboot. Does anyone know what should i do to fix this issue??

ayush.gl said:
I'm using mm v184 stock rom, I'm having issue that it hangs every time i receive a call, and sometimes auto reboot. Does anyone know what should i do to fix this issue??
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As far as I can remember is the setting of the preferred app not selected
So: settings / apps/ "gear-wheel"/ Telephony and select 'dialer'
Or something like that.
Verstuurd vanaf mijn ASUS_Z00A met Tapatalk

I had that same problem with a unit with less than 2 months.
Send to Asus RMA, they switched the chipboard/ motherboard and now its fine (so far).
Sent from my ASUS_Z00AD using XDA Free mobile app

problem with sim card on slot 2 right.? some sim will have issues. replace with another sim.

Related

SMS Issues since Lollipop update

Has anyone been having delayed text messages being sent and received since the update? My wife has been having this issue with her M8. It's been intermittent but it happens almost every day to her.
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jaggrey said:
Has anyone been having delayed text messages being sent and received since the update? My wife has been having this issue with her M8. It's been intermittent but it happens almost every day to her.
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Click to collapse
I have also been having this issue. Sometimes a text message takes an hour or more for me to receive it or my recipient to receive it, other times I'll receive up to 4 of the same message in quick succession. It mostly happens when I have Wi-Fi calling enabled, as text messages don't seem to play well with it. For some reason, it completely disables the cellular radio instead of working in conjunction with it. Drives me crazy.
My wife's phone has wifi calling enabled but had cellular as the preferred connection method, so it would only switch to wifi calling if there was absolutely no signal. So I don't think in her case wifi calling was the issue. I completely turned it off just in case tho. I'm having her try another messaging app just to see (Google Messenger vs. HTC stock), but I don't think that's the problem.
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jaggrey said:
My wife's phone has wifi calling enabled but had cellular as the preferred connection method, so it would only switch to wifi calling if there was absolutely no signal. So I don't think in her case wifi calling was the issue. I completely turned it off just in case tho. I'm having her try another messaging app just to see (Google Messenger vs. HTC stock), but I don't think that's the problem.
Sent from my Nexus 6 using XDA Free mobile app
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Click to collapse
Also remember that the only app that can send mms messages over wifi calling is the delivered one that comes with the phone. Any 3rd party apps (like handcent, chompsms, etc) will not be able to send mms messages over wifi calling.
Hi, I had the same problem plus mms would be sent nor downloaded. I was using the messenger google app though, switched back to stock message app and it resolved the issue
Remix22 said:
Hi, I had the same problem plus mms would be sent nor downloaded. I was using the messenger google app though, switched back to stock message app and it resolved the issue
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Click to collapse
I called T-Mobile and they had me clear the cache from the Messaging app, and then reset the APNs back to default. So far so good... Everything started working.
Sent from my Nexus 6 using XDA Free mobile app
I spoke too soon. She's still having the same problem. Reboots always fix it, but it's getting annoying. Guess next step is a factory reset. :what:
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jaggrey said:
I spoke too soon. She's still having the same problem. Reboots always fix it, but it's getting annoying. Guess next step is a factory reset. :what:
Sent from my Nexus 6 using XDA Free mobile app
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Click to collapse
while related but unrelated, I had to do a factory reset after the lollipop update b/c my wifi was having issues that seemed random.
-brad
bradley_e_smith said:
while related but unrelated, I had to do a factory reset after the lollipop update b/c my wifi was having issues that seemed random.
-brad
Click to expand...
Click to collapse
I don't think she's had any issues with wifi but i'm not really sure. I know yesterday I was trying to back up her phone preparing to wipe it and I saw the wifi would go out then come back on. I was about 10 feet from the router and everything else on wifi was holding steady except for the phone. Is that similar to the issues you were having?
jaggrey said:
I don't think she's had any issues with wifi but i'm not really sure. I know yesterday I was trying to back up her phone preparing to wipe it and I saw the wifi would go out then come back on. I was about 10 feet from the router and everything else on wifi was holding steady except for the phone. Is that similar to the issues you were having?
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Click to collapse
My issue was that the wifi would connect and then drop then connect. Also some wifi AP, it would work great. To me it was just inconsistent, so I figured in for a penny in for a pound and just wiped the phone. That worked for me, but it if didn't I was planning on re-installing TWRP and some custom ROM as my bootloader was unlocked (but I was still s-on).
-brad
Any further solutions to this problem of intermittent delayed text messages? I now have 5.1.1, and use Hangouts. I also sometimes don't get calls either, it's like the cell antenna just turns off.
From what I remember a hard reset fixed the problem for my wife's phone.

G4 stuck on dialing...sometimes misses calls

Sup guys. I have the 811 on the latest software on tmobile. Recently my phone had been acting up by missing calls without it ever actually ringing...people tell me it rings twice then goes to vmail.. Also, sometimes when i try to make calls, it just stays on dialing and never progresses further. I have wifi calling and volte disabled and it does it whether i have wifi on or not... Please help
Sent from my LG-H811 using Tapatalk
jaymelz324 said:
Sup guys. I have the 811 on the latest software on tmobile. Recently my phone had been acting up by missing calls without it ever actually ringing...people tell me it rings twice then goes to vmail.. Also, sometimes when i try to make calls, it just stays on dialing and never progresses further. I have wifi calling and volte disabled and it does it whether i have wifi on or not... Please help
Sent from my LG-H811 using Tapatalk
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Click to collapse
i had the same problem not so long ago.
my problem was i received a sim multicard (a second sim card with the same phone number) and my new second card (which i used in my tablet) was preset with incomming calls. this caused the same problems with calls as you have.
i had to change the calls to my older sim at my provider.
but i dont know if this is your problem and if this is the same in the usa because im from germany
Nah i dnt think thats the issue....am i really the only person with a tmobile g4 with these issues? Please help i kno im going to go to the tmobile store and the phone will magically work fine
Sent from my LG-H811 using Tapatalk
Same problem with me on G4 (Android6), when i perform the call I see "connecting" no ring and i am unable to cancel the call
I have the same problem. It started after I upgraded to android 6
I have the same problem with my European model and European sim card and it happened with Lollipop and also after upgrading to MM. I tried factory reset and it worked for a couple of weeks but then the problem was back again. I am starting to think it is a HW issue.
GiGe89 said:
I have the same problem with my European model and European sim card and it happened with Lollipop and also after upgrading to MM. I tried factory reset and it worked for a couple of weeks but then the problem was back again. I am starting to think it is a HW issue.
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Same problems after update to MM. Phone have black screen and people listen ring on ear, but G4 not react. No missed call. When I can make call , outgoing call freeze. I make HR and now works. But I dont know to how long. I have H818P. May be donwgrade to 5.1.1 is solution.
diablob said:
Same problems after update to MM. Phone have black screen and people listen ring on ear, but G4 not react. No missed call. When I can make call , outgoing call freeze. I make HR and now works. But I dont know to how long. I have H818P. May be donwgrade to 5.1.1 is solution.
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Yes, I ended up downgrading to 5.1.1 and now for the past weeks everything seems working good again. I hope LG can fix this annoying bug with some future update
GiGe89 said:
Yes, I ended up downgrading to 5.1.1 and now for the past weeks everything seems working good again. I hope LG can fix this annoying bug with some future update
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Click to collapse
I can try downgrade too, but I cannot find correct firmware version. I have AROMLD. I founded only MM.
This not working: http://csmgdl.lgmobile.com/dn/downloader.dev?fileKey=CT5DJI7F2258XZF9A6E8BS5/H818P10J_00.kdz
What kernel do YOU have? I use official 20d. When every Day I make SR Its ok. But I must this every Day!
Official Service got me answer that official downgrade isnt possible. Bad news.
Odesláno z mého SM-T815 pomocí Tapatalk
strekib said:
What kernel do YOU have? I use official 20d. When every Day I make SR Its ok. But I must this every Day!
Official Service got me answer that official downgrade isnt possible. Bad news.
Odesláno z mého SM-T815 pomocí Tapatalk
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Click to collapse
I made downgrade to 5.1.1. and problem is out.
Odesláno z mého LG-H818 pomocí Tapatalk
I've exactly the same problem. It started after MM upgrade and it's like a modem freeze/hangup, often followed by the "service disabled" message on pull down notiification. I hope they'll fix it on 6.0.1
Gaegin said:
I've exactly the same problem. It started after MM upgrade and it's like a modem freeze/hangup, often followed by the "service disabled" message on pull down notiification. I hope they'll fix it on 6.0.1
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Click to collapse
I hope too. MM is for me better than LP. But LP working fine. Mobile without call function not mobile.
Is any chance to send this problem to LG for reaction?
strekib said:
I hope too. MM is for me better than LP. But LP working fine. Mobile without call function not mobile.
Is any chance to send this problem to LG for reaction?
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Click to collapse
What is last firmware for H818P EUR? Buggy version is 20d.
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no service
Hello, any info on this? I have Poland H818P, my friend has Portugal H818P, both on stock V20d - we both have problems with sim cards... Time to time the signal icon change to "x", usually one sim card slot gets disconnected (or both slots) and can't be activated again. Only solution is reboot (soft). Upgrade was via LG Bridge (LG UP in my case) with hard reset. Both sim cards worked fine before, both are with LTE support... Thanks
StRoMeCzEcH said:
Hello, any info on this? I have Poland H818P, my friend has Portugal H818P, both on stock V20d - we both have problems with sim cards... Time to time the signal icon change to "x", usually one sim card slot gets disconnected (or both slots) and can't be activated again. Only solution is reboot (soft). Upgrade was via LG Bridge (LG UP in my case) with hard reset. Both sim cards worked fine before, both are with LTE support... Thanks
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Downgrade to LP. Only one simple working solution.
Stačí číst.....
Exist any update with this problem? Any patch from LG?
Odesláno z mého LG-H818 pomocí Tapatalk
jaymelz324 said:
Sup guys. I have the 811 on the latest software on tmobile. Recently my phone had been acting up by missing calls without it ever actually ringing...people tell me it rings twice then goes to vmail.. Also, sometimes when i try to make calls, it just stays on dialing and never progresses further. I have wifi calling and volte disabled and it does it whether i have wifi on or not... Please help
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Same here...did somebody solve the problem?
S t a l e said:
Same here...did somebody solve the problem?
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Click to collapse
No. I use LP v10l. I'll sell this crap LG.
Odesláno z mého LG-H818 pomocí Tapatalk
same problem here with H815, any news?

No MMS sending and lengthy send times

My mother bought a brand new nexus 5X from Google's website and cannot send or receive picture messages through messenger and Google hangouts as well. MMS only working through third party apps, extremely annoyed by this. Checked apn settings, rebooted, all that stuff. Any solution?
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I have had a few issues with mms as well. Not sure what the issue is, or if it is network related or not.
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I also just started having mms issues yesterday. I have a group thread that's been active since I got the 5x a few weeks ago, but for the last 24+ hours all of the messages from one participant are saying "Couldn't download. Touch to download." And when I touch, it tries to download for a second and then goes back to saying it couldn't download. I've tried resetting the APN, rebooting into safe mode, nothing's working. This is all through Messenger; haven't tried a third party app yet.
Sent from my Nexus 5X using Tapatalk
I have had this issue a few times it doesn't happen very often but when it does I pull my sim card out for a minute first I power the phone off pull the SIM card out for a minute then turn it back on and usually everything is fine also I make sure that my Wi-Fi is off and I have good signal when I do this the last time I did this was about 2 weeks ago and the problem hasn't happened since knock on wood
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plwalsh88 said:
I also just started having mms issues yesterday. I have a group thread that's been active since I got the 5x a few weeks ago, but for the last 24+ hours all of the messages from one participant are saying "Couldn't download. Touch to download." And when I touch, it tries to download for a second and then goes back to saying it couldn't download. I've tried resetting the APN, rebooting into safe mode, nothing's working. This is all through Messenger; haven't tried a third party app yet.
Sent from my Nexus 5X using Tapatalk
Click to expand...
Click to collapse
Same here, just started happening yesterday using the Messenger app. Was working flawlessly before that.
I've tried booting into safe mode. APN looks fine. Strong LTE signal from AT&T tower. What changed yesterday?
Edit: Just tested using Hangouts as the default SMS app, and it worked fine. Something's broken in Messenger.
Hmm unfortunately neither taking out my sim card not switching to Hangouts seemed to do the trick. Still not downloading the messages from that person, and touching to download does nothing.
Sent from my Nexus 5X using Tapatalk
Guys what are your carriers? I have T-Mobile and don't have the issue, but I know a neighbor with iPhone 6 also on T-Mobile, where as her phone doesn't get mms messages while Wi-Fi is connected. I basically have to text her first and tell her that I am about to send mms, so she could turn off Wi-Fi and get the mms. Check with Wi-Fi off and on. I have seen some android phones didn't switch to cell data to get mms and because of that mms would get stuck and may never reach the phone.
Yea I've seen those types of issues too, but this is with WiFi off. I rarely have it on. And I'm on AT&T.
Sent from my Nexus 5X using Tapatalk
plwalsh88 said:
Yea I've seen those types of issues too, but this is with WiFi off. I rarely have it on. And I'm on AT&T.
Sent from my Nexus 5X using Tapatalk
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Click to collapse
Same here.
I had that issue a couple days ago (on AT&T). I fixed it by deleting all the APNs within Messenger, then restoring them, and rebooting the phone.
Andeh23 said:
I had that issue a couple days ago (on AT&T). I fixed it by deleting all the APNs within Messenger, then restoring them, and rebooting the phone.
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Click to collapse
How do you delete APNs within messenger? I don't see any setting for that?
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bahill said:
How do you delete APNs within messenger? I don't see any setting for that?
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Click to collapse
My bad, not within Messenger. Settings - More... (under Wireless and networks) - Cellular networks - Access Point Names - tap on a name - three dots - Delete APN (repeat last last 3 steps as necessary).
This issue just started happening today for me. Lte works fine. On At&t.
Andeh23 said:
My bad, not within Messenger. Settings - More... (under Wireless and networks) - Cellular networks - Access Point Names - tap on a name - three dots - Delete APN (repeat last last 3 steps as necessary).
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Click to collapse
Deleting all of the APNs, re-adding the previously functional one and rebooting seems to have done the trick. Back on messenger and can send/receive MMS again.
PS, my son had the same issue on a Sony Xperia Z3 running KitKat, also on AT&T, and the same procedure fixed his as well.
Sent from my Nexus 5X using XDA Free mobile app
bahill said:
Deleting all of the APNs, re-adding the previously functional one and rebooting seems to have done the trick. Back on messenger and can send/receive MMS again.
PS, my son had the same issue on a Sony Xperia Z3 running KitKat, also on AT&T, and the same procedure fixed his as well.
Sent from my Nexus 5X using XDA Free mobile app
Click to expand...
Click to collapse
Also worked for me. Thanks!
Do you guys have three APNs -- Nextgenphone, Phone, and WAP? Which one was selected before you deleted the APNs and which one was selected after restoring the default APNs? For me, Nextgenphone was selected before and Phone was selected after.
Sent from my Nexus 5X using Tapatalk
I had this exact same issue using Hangouts for MMS - on Cricket (AT&T MVNO). Wasn't sure who to blame at the time - new Nexus phone or Cricket issues. When it first happened a few weeks ago, getting the MDB08L OTA seemed to fixed it. It happened again last week and I was never able to retrieve several MMS messages (Click to download/retrieve message with it failing to download when attempting) before they expired. I never tried the deleting APN trick, I'll have to give it a go the next time this happens.
I'll be switching to to Project Fi soon though, which will either solve this or create a whole other host of issues.

Cannot make/receive phone calls/ send/receive text messages - randomly

Hello,
I've a following problem with my LG G4:
From time to time, without any warning, my LG G4 stops receiving phone calls/sms. I cannot make any phone calls nor send sms. Today I've also noticed, that I also couldn't connect to internet.
When I try to make a phone call, I hear no signal, and the dialer is stuck - pressing the button that ends conversation doesn't end it.
Resetting the phone fixes the issue, but after few days it reoccurs.
I'm really worried, because it happens silently, without any warning. For this reason I miss some important messages/calls. Today I had my phone in this disconnected state for ca. 12 hours without being aware of it.
Any ideas what could be the reason? Old/faulty sim card? Please help.
Thanks,
OperatorKoparki.
I have experienced similiar behaviour. Are you rooted, do you use Afwall+
Sent from my LG-H815 using XDA-Developers mobile app
No, I'm on stock LG G4 rom with Android 6.0
I had a similar situation. Raised a trouble ticket with my Operator. Their technical analysis concluded that my phone rejected the calls and SMSes.
Sent from my LG-H815 using XDA-Developers mobile app
This problem was solved with new sim card.
OperatorKoparki said:
No, I'm on stock LG G4 rom with Android 6.0
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Click to collapse
I made downgrade to 5 android and problem is gone.
Thanks to all respondents, it seems I have two solutions I can try: getting new sim card, or downgrading to Android 5.
Reflash ur stock rom again
Sent from my LG-H815 using XDA-Developers mobile app
What did you do?
Hi! How did you solved this issue?
I'm experiencing the same thing, I've even put a new sim in the phone and still the same and since it's so random I can't take the phone to warranty.
New SIM not solved this problem on my G4 but sold solved very good. Mate 9 not have this problem. ?
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Help Pls : voice calls dropping out

Hi Everyone,
Bit of help please.
Having a nightmare with voice calls. Most times the caller can't hear my voice when I answer or dial out. Phone needs a reboot for it to work properly for one call.
Then during the first call (after rebooting), the call with randomly go silent.
Tried with and without Wifi Calling, VoLTE, 5G.
Even hard reset my phone to a vanilla installation.
Any ideas please
TIA
SM-N976B
CTD1
XEU/XEU/BTU
1 May 20 patch
UK 3 Network
Sent from my SM-T835 using Tapatalk
Have you tried using another sim? I once had a similar problem and the sim card was the culprit, try it
winol said:
Have you tried using another sim? I once had a similar problem and the sim card was the culprit, try it
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Click to collapse
Thank you, just ordered a replacement sim. Fingers crossed.
Sent from my SM-T835 using Tapatalk

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