My mother bought a brand new nexus 5X from Google's website and cannot send or receive picture messages through messenger and Google hangouts as well. MMS only working through third party apps, extremely annoyed by this. Checked apn settings, rebooted, all that stuff. Any solution?
Sent from my Nexus 5 using Tapatalk
I have had a few issues with mms as well. Not sure what the issue is, or if it is network related or not.
Sent from my Nexus 5X using Tapatalk
I also just started having mms issues yesterday. I have a group thread that's been active since I got the 5x a few weeks ago, but for the last 24+ hours all of the messages from one participant are saying "Couldn't download. Touch to download." And when I touch, it tries to download for a second and then goes back to saying it couldn't download. I've tried resetting the APN, rebooting into safe mode, nothing's working. This is all through Messenger; haven't tried a third party app yet.
Sent from my Nexus 5X using Tapatalk
I have had this issue a few times it doesn't happen very often but when it does I pull my sim card out for a minute first I power the phone off pull the SIM card out for a minute then turn it back on and usually everything is fine also I make sure that my Wi-Fi is off and I have good signal when I do this the last time I did this was about 2 weeks ago and the problem hasn't happened since knock on wood
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plwalsh88 said:
I also just started having mms issues yesterday. I have a group thread that's been active since I got the 5x a few weeks ago, but for the last 24+ hours all of the messages from one participant are saying "Couldn't download. Touch to download." And when I touch, it tries to download for a second and then goes back to saying it couldn't download. I've tried resetting the APN, rebooting into safe mode, nothing's working. This is all through Messenger; haven't tried a third party app yet.
Sent from my Nexus 5X using Tapatalk
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Same here, just started happening yesterday using the Messenger app. Was working flawlessly before that.
I've tried booting into safe mode. APN looks fine. Strong LTE signal from AT&T tower. What changed yesterday?
Edit: Just tested using Hangouts as the default SMS app, and it worked fine. Something's broken in Messenger.
Hmm unfortunately neither taking out my sim card not switching to Hangouts seemed to do the trick. Still not downloading the messages from that person, and touching to download does nothing.
Sent from my Nexus 5X using Tapatalk
Guys what are your carriers? I have T-Mobile and don't have the issue, but I know a neighbor with iPhone 6 also on T-Mobile, where as her phone doesn't get mms messages while Wi-Fi is connected. I basically have to text her first and tell her that I am about to send mms, so she could turn off Wi-Fi and get the mms. Check with Wi-Fi off and on. I have seen some android phones didn't switch to cell data to get mms and because of that mms would get stuck and may never reach the phone.
Yea I've seen those types of issues too, but this is with WiFi off. I rarely have it on. And I'm on AT&T.
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plwalsh88 said:
Yea I've seen those types of issues too, but this is with WiFi off. I rarely have it on. And I'm on AT&T.
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Same here.
I had that issue a couple days ago (on AT&T). I fixed it by deleting all the APNs within Messenger, then restoring them, and rebooting the phone.
Andeh23 said:
I had that issue a couple days ago (on AT&T). I fixed it by deleting all the APNs within Messenger, then restoring them, and rebooting the phone.
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How do you delete APNs within messenger? I don't see any setting for that?
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bahill said:
How do you delete APNs within messenger? I don't see any setting for that?
Sent from my Nexus 5X using XDA Free mobile app
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My bad, not within Messenger. Settings - More... (under Wireless and networks) - Cellular networks - Access Point Names - tap on a name - three dots - Delete APN (repeat last last 3 steps as necessary).
This issue just started happening today for me. Lte works fine. On At&t.
Andeh23 said:
My bad, not within Messenger. Settings - More... (under Wireless and networks) - Cellular networks - Access Point Names - tap on a name - three dots - Delete APN (repeat last last 3 steps as necessary).
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Deleting all of the APNs, re-adding the previously functional one and rebooting seems to have done the trick. Back on messenger and can send/receive MMS again.
PS, my son had the same issue on a Sony Xperia Z3 running KitKat, also on AT&T, and the same procedure fixed his as well.
Sent from my Nexus 5X using XDA Free mobile app
bahill said:
Deleting all of the APNs, re-adding the previously functional one and rebooting seems to have done the trick. Back on messenger and can send/receive MMS again.
PS, my son had the same issue on a Sony Xperia Z3 running KitKat, also on AT&T, and the same procedure fixed his as well.
Sent from my Nexus 5X using XDA Free mobile app
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Also worked for me. Thanks!
Do you guys have three APNs -- Nextgenphone, Phone, and WAP? Which one was selected before you deleted the APNs and which one was selected after restoring the default APNs? For me, Nextgenphone was selected before and Phone was selected after.
Sent from my Nexus 5X using Tapatalk
I had this exact same issue using Hangouts for MMS - on Cricket (AT&T MVNO). Wasn't sure who to blame at the time - new Nexus phone or Cricket issues. When it first happened a few weeks ago, getting the MDB08L OTA seemed to fixed it. It happened again last week and I was never able to retrieve several MMS messages (Click to download/retrieve message with it failing to download when attempting) before they expired. I never tried the deleting APN trick, I'll have to give it a go the next time this happens.
I'll be switching to to Project Fi soon though, which will either solve this or create a whole other host of issues.
Related
Hey, for some reason my mobile data/gps decided to stop working this morning.
I used my data on my way home from work last night, set the phone to charge and when I left I noticed I had no data connection.
I check throughout the day and nothing but I continued to get text messages and calls.
Sending MMS message also seemed to have stopped working.
Is it something thats messed up with my phone? I tried changing settings in the ROM, going back to stock, nothing seemed to have worked. Any ideas on how I can fix this?
phegro said:
Hey, for some reason my mobile data/gps decided to stop working this morning.
I used my data on my way home from work last night, set the phone to charge and when I left I noticed I had no data connection.
I check throughout the day and nothing but I continued to get text messages and calls.
Sending MMS message also seemed to have stopped working.
Is it something thats messed up with my phone? I tried changing settings in the ROM, going back to stock, nothing seemed to have worked. Any ideas on how I can fix this?
Click to expand...
Click to collapse
make sure that your apn is set correctly
Sent from my Galaxy Nexus using xda app-developers app
Checked it properly. Checked the ones from my providers website. Tried different ROMs. It doesn't seem to work.
Sent from my Galaxy Nexus using xda app-developers app
Call your provider and confirm that you still have a data package on your plan. Im not sure how long you had your phone or if you got a new phone but whenever i switch between phones and ATT scans for the new IMEI number and it doesnt match what they have, they always kick my data off and then i have to call them to have it added back.
Hi xda i've had a problem with my new galaxy nexus with sending and downloading any MMS message.
Basically I noticed the issue today as it was the first time a friend sent me a mss on my new device and I could not download it. I tried messing with the APN, Auto-Receive and turning WIFI off and I still could not get it to download or send MMS so I decided it must be a issue with the device.
My phone came with stock yakjuxw 4.0.4 but I flashbooted it to 4.1 without root and ive had no issues other than this MMS issue. It is not my sim as I tried sending and receiving MMS from my old Blackberry and it worked fine.
My device is a unlocked GSM device and I am based in Australia.
Can anybody give me some insight on what to do?
EDIT: I looked at CatLog while trying to download the msg and I got the following which it kept repeating if it means anything:
GC_CONCURRENT freed
WAIT_FOR_CONCURRENT_GC BLOCKED
Ps: My first post of now many
99% of the time it's APN related.
Does your friend have an iPhone? I have horrible problems getting MMS from iPhones for some reason.
martonikaj said:
99% of the time it's APN related.
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Ive followed the guides from my provider and also used tried using the defaults, no luck.
Matt08642 said:
Does your friend have an iPhone? I have horrible problems getting MMS from iPhones for some reason.
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The first MMS I received yes was from a friend with an iphone but then tried sending one from a nokia and got the same issue.
It sounds stupid but could it have anything to do with me not having root?
liam1895 said:
It sounds stupid but could it have anything to do with me not having root?
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No lol
I've experienced similar issues in the past, and had success with going into the APN settings, hitting the menu dots, and selecting the reset to default option. Send some of the settings or data got corrupt at some point (even though everything looked OK)
danger-rat said:
I've experienced similar issues in the past, and had success with going into the APN settings, hitting the menu dots, and selecting the reset to default option. Send some of the settings or data got corrupt at some point (even though everything looked OK)
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Ive also given this a go and had no luck
Sent from my Galaxy Nexus using xda app-developers app
Anyone have any more suggestions?
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I have a similar problem on both of our nexuses (nexi). Mine is rooted and my wife's is 100% stock. MMS send fine most places, but anywhere that has a wifi network seems to keep the MMS from sending. The picture will just sit there with 'Sending' next to it for days before you realize it never sent. It wont even send once you leave the wifi area. If I send the message when i'm not near wifi, it sends fine. I realize this is of little help, but you're not alone anyhow.
This is my first visit since this problem and I figured out the problem was to do with my carrier. I called them and my MMS was set to use blackberry servers. They put me back on their network and its worked since
Sent from my Galaxy Nexus using xda app-developers app
Got my M8 the other day and noticed my MMS through Hangouts wasnt working while I had WIFI on, I turned of WIFI and MMS worked right away. I did some searching and found that people from verizon and att also having this issue but there was no solution. Thought I would post this here to see if anyone else is having this issue and if there is a fix. Never had this issue on M7.
cclautti said:
Got my M8 the other day and noticed my MMS through Hangouts wasnt working while I had WIFI on, I turned of WIFI and MMS worked right away. I did some searching and found that people from verizon and att also having this issue but there was no solution. Thought I would post this here to see if anyone else is having this issue and if there is a fix. Never had this issue on M7.
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That's really weird, i'm on Wifi right now and I just sent a MMS to my other phone and it sent just fine.... Also, i'm using Hangouts....
I think several phones and carriers have been having issues with Hangouts for the last week or so..
wase4711 said:
I think several phones and carriers have been having issues with Hangouts for the last week or so..
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I have even tried stock messaging app as well, same issue, if my wifi is on and try to send/receive mms the 4g/lte icon comes on but just sits there trying to download, if i turn wifi completely off it comes right through
that is weird..I assume you have rebooted the phone a few times..
maybe time to call tech support, and see if your phone is defective?
wase4711 said:
that is weird..I assume you have rebooted the phone a few times..
maybe time to call tech support, and see if your phone is defective?
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rebooted several times, will call tech support but i have seen others with this same issue
I wasn't able to receive MMS while on wifi with hangouts or hoverchat unless I opened the stock messaging app. I messed with wifi and mobile priorities and APN setting and no luck so I'm using the stock app for now.
If you're using WiFi calling you can't send and receive MMS unless it's the stock app.
Sent from my HTC One_M8 using Tapatalk
I'm experiencing the same issue. I actually called T-Mobile tech support and they walked me through deleting all my SMS messages in the hangouts app and then making the native app the default messaging app again. Then they wanted me to send a test MMS message to myself (using the native messaging app) and it worked. So i went back to using hangouts again and it worked for a day, and now it stopped working again. sounds like a bug in the HTC software to me.
I've always had this issue. You can help it out a bit by going into the wifi settings and setting it to be able to auto switch from wifi back to your 4G connection. Still doesn't always work. I don't send MMS often though so its not a big deal to me. Its the only thing that doesn't work for me. It does the same thing for me in the normal messaging app too. I turn wifi off and it goes though just fine. My M8 is only a few days old but most of my issues came from that same issue on my Note 3.
I can't send mms with hangouts on wifi either.
Is there a way to report this issue to HTC?
Sent from my HTC One_M8 using xda app-developers app
alphar said:
Is there a way to report this issue to HTC?
Sent from my HTC One_M8 using xda app-developers app
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Found a solution posted in the General M8 section. Works fine now. Hopefully it's permanent.
https://support.t-mobile.com/thread/61844
This seems to be working now. Thanks for posting the link
jayr04 said:
Found a solution posted in the General M8 section. Works fine now. Hopefully it's permanent.
https://support.t-mobile.com/thread/61844
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Sent from my HTC One_M8 using xda app-developers app
How did I never see this when I had the Note 3. It was soooooooooooo annoying. I always disabled my wifi and get it then go back to wifi. I just tested this and it works. I don't do very many MMS messages but when I get one I know it'll download correctly.
jayr04 said:
Found a solution posted in the General M8 section. Works fine now. Hopefully it's permanent.
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i was having the same issue ill give this a try thanks.
I'm going to have to retract my previous statement where I said it works. Yes, it does work but you have to disable wifi calling for it to work. I guess I'll have to deal with disabling wifi when I send/receieve MMS because wifi calling is a must for me.
I'd like to see TMobile fix this to work with wifi calling enabled too.
Ever since I first flashed The Lonely Rom, I do not recieve texts when I am on wifi calling. I do when on 4g, LTE or any other settings. I've tried a full wipe (including storage), restoring backup, another full wipe and flashing The Lonely Rom again. I'm at a complete loss. Please help.
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Did a little research since posting. Seems this is a sort of common problem with wifi calling, though most of the instances I've found deal with the Galaxy S5 and some Windows phones. The one fix found is as follows:
Can't use text or picture messaging
If you're experiencing messaging issues, it could be due to a Wi-Fi issue or a phone problem.
*
To resolve this problem, follow these steps:
*
Turn off your phone for 30 seconds.Turn it back on and try to use Wi-Fi Calling. Visit the*Phones*page, and select your device. Look for*Wi-Fi Calling*to access guided steps.Try to send a picture message to your own 11-digit mobile number while connected to Wi-Fi Calling.If you are still having problems with messaging,contact T-Mobile Customer Service.
From https://t-mobile.jive-mobile.com/#jive-document?content=/api/core/v2/documents/4950
Needless to say, I've already tried turning it off thirty seconds, etc. Sigh.
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Hmmm. It's working now.
That's Android for you! Never mind. Lol!
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pandacookie said:
Did a little research since posting. Seems this is a sort of common problem with wifi calling, though most of the instances I've found deal with the Galaxy S5 and some Windows phones. The one fix found is as follows:
Can't use text or picture messaging
If you're experiencing messaging issues, it could be due to a Wi-Fi issue or a phone problem.
*
To resolve this problem, follow these steps:
*
Turn off your phone for 30 seconds.Turn it back on and try to use Wi-Fi Calling. Visit the*Phones*page, and select your device. Look for*Wi-Fi Calling*to access guided steps.Try to send a picture message to your own 11-digit mobile number while connected to Wi-Fi Calling.If you are still having problems with messaging,contact T-Mobile Customer Service.
From https://t-mobile.jive-mobile.com/#jive-document?content=/api/core/v2/documents/4950
Needless to say, I've already tried turning it off thirty seconds, etc. Sigh.
Sent from my LG-D851 using Tapatalk
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It has been an issue since note 2 days
BACARDILIMON said:
It has been an issue since note 2 days
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Funny thing; when I had the Note 3, I had no such issue. I only had the Note 3 for two months, but that's enough time to see issues arise. There were none. At least with wifi calling. The LG G3 has been a perfect phone for me, except for wifi calling and the keyboard glitching out before I exchanged my G3 for a new one.
Sent from my LG-D851 using Tapatalk
pandacookie said:
Funny thing; when I had the Note 3, I had no such issue. I only had the Note 3 for two months, but that's enough time to see issues arise. There were none. At least with wifi calling. The LG G3 has been a perfect phone for me, except for wifi calling and the keyboard glitching out before I exchanged my G3 for a new one.
Sent from my LG-D851 using Tapatalk
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This was such a huge debate cause I went thru all the trouble and posted a video and everything even a phone conversation I recorded with tmobile and one with Samsung when they both stated it didn't work cause it still used cell data to send message. Samsung said t mobile was not set up to do text over IP. So one of the fixes they did was when you was on WiFi it would hide the 4g or LTE logo but would still use it. How I told everyone to teat was send a message while in airplane mode. No one could lol.
Has anyone been having delayed text messages being sent and received since the update? My wife has been having this issue with her M8. It's been intermittent but it happens almost every day to her.
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jaggrey said:
Has anyone been having delayed text messages being sent and received since the update? My wife has been having this issue with her M8. It's been intermittent but it happens almost every day to her.
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I have also been having this issue. Sometimes a text message takes an hour or more for me to receive it or my recipient to receive it, other times I'll receive up to 4 of the same message in quick succession. It mostly happens when I have Wi-Fi calling enabled, as text messages don't seem to play well with it. For some reason, it completely disables the cellular radio instead of working in conjunction with it. Drives me crazy.
My wife's phone has wifi calling enabled but had cellular as the preferred connection method, so it would only switch to wifi calling if there was absolutely no signal. So I don't think in her case wifi calling was the issue. I completely turned it off just in case tho. I'm having her try another messaging app just to see (Google Messenger vs. HTC stock), but I don't think that's the problem.
Sent from my Nexus 6 using XDA Free mobile app
jaggrey said:
My wife's phone has wifi calling enabled but had cellular as the preferred connection method, so it would only switch to wifi calling if there was absolutely no signal. So I don't think in her case wifi calling was the issue. I completely turned it off just in case tho. I'm having her try another messaging app just to see (Google Messenger vs. HTC stock), but I don't think that's the problem.
Sent from my Nexus 6 using XDA Free mobile app
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Also remember that the only app that can send mms messages over wifi calling is the delivered one that comes with the phone. Any 3rd party apps (like handcent, chompsms, etc) will not be able to send mms messages over wifi calling.
Hi, I had the same problem plus mms would be sent nor downloaded. I was using the messenger google app though, switched back to stock message app and it resolved the issue
Remix22 said:
Hi, I had the same problem plus mms would be sent nor downloaded. I was using the messenger google app though, switched back to stock message app and it resolved the issue
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I called T-Mobile and they had me clear the cache from the Messaging app, and then reset the APNs back to default. So far so good... Everything started working.
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I spoke too soon. She's still having the same problem. Reboots always fix it, but it's getting annoying. Guess next step is a factory reset. :what:
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jaggrey said:
I spoke too soon. She's still having the same problem. Reboots always fix it, but it's getting annoying. Guess next step is a factory reset. :what:
Sent from my Nexus 6 using XDA Free mobile app
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while related but unrelated, I had to do a factory reset after the lollipop update b/c my wifi was having issues that seemed random.
-brad
bradley_e_smith said:
while related but unrelated, I had to do a factory reset after the lollipop update b/c my wifi was having issues that seemed random.
-brad
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I don't think she's had any issues with wifi but i'm not really sure. I know yesterday I was trying to back up her phone preparing to wipe it and I saw the wifi would go out then come back on. I was about 10 feet from the router and everything else on wifi was holding steady except for the phone. Is that similar to the issues you were having?
jaggrey said:
I don't think she's had any issues with wifi but i'm not really sure. I know yesterday I was trying to back up her phone preparing to wipe it and I saw the wifi would go out then come back on. I was about 10 feet from the router and everything else on wifi was holding steady except for the phone. Is that similar to the issues you were having?
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Click to collapse
My issue was that the wifi would connect and then drop then connect. Also some wifi AP, it would work great. To me it was just inconsistent, so I figured in for a penny in for a pound and just wiped the phone. That worked for me, but it if didn't I was planning on re-installing TWRP and some custom ROM as my bootloader was unlocked (but I was still s-on).
-brad
Any further solutions to this problem of intermittent delayed text messages? I now have 5.1.1, and use Hangouts. I also sometimes don't get calls either, it's like the cell antenna just turns off.
From what I remember a hard reset fixed the problem for my wife's phone.