Cannot make/receive phone calls/ send/receive text messages - randomly - G4 Q&A, Help & Troubleshooting

Hello,
I've a following problem with my LG G4:
From time to time, without any warning, my LG G4 stops receiving phone calls/sms. I cannot make any phone calls nor send sms. Today I've also noticed, that I also couldn't connect to internet.
When I try to make a phone call, I hear no signal, and the dialer is stuck - pressing the button that ends conversation doesn't end it.
Resetting the phone fixes the issue, but after few days it reoccurs.
I'm really worried, because it happens silently, without any warning. For this reason I miss some important messages/calls. Today I had my phone in this disconnected state for ca. 12 hours without being aware of it.
Any ideas what could be the reason? Old/faulty sim card? Please help.
Thanks,
OperatorKoparki.

I have experienced similiar behaviour. Are you rooted, do you use Afwall+
Sent from my LG-H815 using XDA-Developers mobile app

No, I'm on stock LG G4 rom with Android 6.0

I had a similar situation. Raised a trouble ticket with my Operator. Their technical analysis concluded that my phone rejected the calls and SMSes.
Sent from my LG-H815 using XDA-Developers mobile app

This problem was solved with new sim card.

OperatorKoparki said:
No, I'm on stock LG G4 rom with Android 6.0
Click to expand...
Click to collapse
I made downgrade to 5 android and problem is gone.

Thanks to all respondents, it seems I have two solutions I can try: getting new sim card, or downgrading to Android 5.

Reflash ur stock rom again
Sent from my LG-H815 using XDA-Developers mobile app

What did you do?
Hi! How did you solved this issue?
I'm experiencing the same thing, I've even put a new sim in the phone and still the same and since it's so random I can't take the phone to warranty.

New SIM not solved this problem on my G4 but sold solved very good. Mate 9 not have this problem. ?
Odesláno z mého SM-T815 pomocí Tapatalk

Related

[Q] Custom Roms effect on Whatsapp

Dear Guys,
I met a problem with whats app recently, although I am using the latest version.
When my mobile goes to standby mode, whats app doesn't deliver any message unless I power the phone and start surfing or doing any stuff.
I have met this problem with several custom ROM. taking into consideration that when I set the email to push, it works good but whats app is still delays the messages till I wake up the phone and start surfing or browsing.
does custom kernels did something to that for the sake of battery saving??
Can Any one help?? or have an idea about it that??
i am having this problem too.
Although i am not using i9000(I am using LG optimus black), I can't receive whatsapp in the stand by mode.
Only if i turn on the screen, the notification box will jump out.
I didn't meet this problem while using the shock firmware.
Hope can have a solution.
change wifi policy to not sleep and see if it relates
if you are connected through :
1) Wifi: go to wireless settings, press menu, change the "Wifi policy" to "never"
2) Mobile internet: cant help you, you should ask your provider if they have problems with C2DM push notifications.
For me I resolved the issue by using another Provider company that supports C2DM. And changed the settings of the wifi policy.
*C2DM :cloud to device messaging.
Sent from my GT-I9000 using Tapatalk
Maybe not using the popup box, I'm on JVR and these problems haven't occur ever .. heavy what'sapp user here
I've the same problem since i've reinstall whatsapp.
I changed my sim card cos i changed my operator and so I unistall whatsapp and reinstall it. So I finally succefully install the new version (i had the last version on whatsapp) and was able to use it for a few days.
But today the messages didn't get delivered, i got the red clock :/ that really sux and dunno why. I reinstall it and worked for a few minutes and now it's impossible to send any message :/
I'm actually on darky room 10.1
!nSoMn!aK said:
I've the same problem since i've reinstall whatsapp.
I changed my sim card cos i changed my operator and so I unistall whatsapp and reinstall it. So I finally succefully install the new version (i had the last version on whatsapp) and was able to use it for a few days.
But today the messages didn't get delivered, i got the red clock :/ that really sux and dunno why. I reinstall it and worked for a few minutes and now it's impossible to send any message :/
I'm actually on darky room 10.1
Click to expand...
Click to collapse
I was about to tell you, may be there is issues pertaining to your network , but after you mentioned darky rom, I changed my mind, one of my friends is experiencing this problem and he is on darky rom 9.2 EE, you can refer this issue to darky, maybe he can help you through.
Sent from my GT-I9000 using Tapatalk

[Q] Just rooted - Phone keeps asking for language

So, I just rooted my Kitkat z1c using xxxOOO's method. It was a bumpy ride but in the end it worked.
Now, there is a funny bug / phenomenon. Whenever I turn on the phone it goes through the "first use" moves. Asking me for language, making me tick a Sony EULA checkbox etc.
Any idea why or how I can get rid of that?
I had the same problem for several reboots, but eventually it did stick.
Hehe, did you also take your SIM out to old phone while tinkering? I noticed it stuck when I first inserted the SIM after rooting / flashing.
Might have been a coincidence though.
Problem solved for me.
I have the same problem and after a few days it still there
Any solution? I even think that it is preventing that the screen asking for the SIM unlock code shows up
Cheers
JDavi
Sent from my D5503 using xda app-developers app
Walter_White said:
Hehe, did you also take your SIM out to old phone while tinkering? I noticed it stuck when I first inserted the SIM after rooting / flashing.
Might have been a coincidence though.
Problem solved for me.
Click to expand...
Click to collapse
nope. i didn't have an old sim, i moved from a cdma phone.

(Q)can't make phone call

Hi guys, i m from indonesia. Just helping my friends. He bought sprint lg g2 and injected with our local cdma provider. The phone also been unlock for using gsm.
All went fine for couple months, but last week suddenly it cannot make a call or received a call, but data access work fine. Tried to reebot, change other sim card but it does not solve the problem. This notification appear when it turn on " we can't complete this activation over the device" and after that there is other notif said " hands free activation".
The phone is completly stock never been rooted or instal twrp.
Will factory reset will solve it, or we have to contact sprint for this matter.
Thanks in advance.
Sent from my VS980 4G using XDA Free mobile app
Any help.....please
Sent from my VS980 4G using XDA Free mobile app
I have the same issue in the states everything working but for my phone calls.. downloaded google hangouts dialer whicj allows me to place calls but its off of the data network not over phone network
Im assuming its due from my update to vcd so im going to reflash the firmware hopefully it works again
After hours of factory resets and even dropping the mother board into a new phone i have up. Then I re flashed vza using the flash tool fixed the issue I'm assuming my vzd update was corrupt.. Hope this helps some one

G4 stuck on dialing...sometimes misses calls

Sup guys. I have the 811 on the latest software on tmobile. Recently my phone had been acting up by missing calls without it ever actually ringing...people tell me it rings twice then goes to vmail.. Also, sometimes when i try to make calls, it just stays on dialing and never progresses further. I have wifi calling and volte disabled and it does it whether i have wifi on or not... Please help
Sent from my LG-H811 using Tapatalk
jaymelz324 said:
Sup guys. I have the 811 on the latest software on tmobile. Recently my phone had been acting up by missing calls without it ever actually ringing...people tell me it rings twice then goes to vmail.. Also, sometimes when i try to make calls, it just stays on dialing and never progresses further. I have wifi calling and volte disabled and it does it whether i have wifi on or not... Please help
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
i had the same problem not so long ago.
my problem was i received a sim multicard (a second sim card with the same phone number) and my new second card (which i used in my tablet) was preset with incomming calls. this caused the same problems with calls as you have.
i had to change the calls to my older sim at my provider.
but i dont know if this is your problem and if this is the same in the usa because im from germany
Nah i dnt think thats the issue....am i really the only person with a tmobile g4 with these issues? Please help i kno im going to go to the tmobile store and the phone will magically work fine
Sent from my LG-H811 using Tapatalk
Same problem with me on G4 (Android6), when i perform the call I see "connecting" no ring and i am unable to cancel the call
I have the same problem. It started after I upgraded to android 6
I have the same problem with my European model and European sim card and it happened with Lollipop and also after upgrading to MM. I tried factory reset and it worked for a couple of weeks but then the problem was back again. I am starting to think it is a HW issue.
GiGe89 said:
I have the same problem with my European model and European sim card and it happened with Lollipop and also after upgrading to MM. I tried factory reset and it worked for a couple of weeks but then the problem was back again. I am starting to think it is a HW issue.
Click to expand...
Click to collapse
Same problems after update to MM. Phone have black screen and people listen ring on ear, but G4 not react. No missed call. When I can make call , outgoing call freeze. I make HR and now works. But I dont know to how long. I have H818P. May be donwgrade to 5.1.1 is solution.
diablob said:
Same problems after update to MM. Phone have black screen and people listen ring on ear, but G4 not react. No missed call. When I can make call , outgoing call freeze. I make HR and now works. But I dont know to how long. I have H818P. May be donwgrade to 5.1.1 is solution.
Click to expand...
Click to collapse
Yes, I ended up downgrading to 5.1.1 and now for the past weeks everything seems working good again. I hope LG can fix this annoying bug with some future update
GiGe89 said:
Yes, I ended up downgrading to 5.1.1 and now for the past weeks everything seems working good again. I hope LG can fix this annoying bug with some future update
Click to expand...
Click to collapse
I can try downgrade too, but I cannot find correct firmware version. I have AROMLD. I founded only MM.
This not working: http://csmgdl.lgmobile.com/dn/downloader.dev?fileKey=CT5DJI7F2258XZF9A6E8BS5/H818P10J_00.kdz
What kernel do YOU have? I use official 20d. When every Day I make SR Its ok. But I must this every Day!
Official Service got me answer that official downgrade isnt possible. Bad news.
Odesláno z mého SM-T815 pomocí Tapatalk
strekib said:
What kernel do YOU have? I use official 20d. When every Day I make SR Its ok. But I must this every Day!
Official Service got me answer that official downgrade isnt possible. Bad news.
Odesláno z mého SM-T815 pomocí Tapatalk
Click to expand...
Click to collapse
I made downgrade to 5.1.1. and problem is out.
Odesláno z mého LG-H818 pomocí Tapatalk
I've exactly the same problem. It started after MM upgrade and it's like a modem freeze/hangup, often followed by the "service disabled" message on pull down notiification. I hope they'll fix it on 6.0.1
Gaegin said:
I've exactly the same problem. It started after MM upgrade and it's like a modem freeze/hangup, often followed by the "service disabled" message on pull down notiification. I hope they'll fix it on 6.0.1
Click to expand...
Click to collapse
I hope too. MM is for me better than LP. But LP working fine. Mobile without call function not mobile.
Is any chance to send this problem to LG for reaction?
strekib said:
I hope too. MM is for me better than LP. But LP working fine. Mobile without call function not mobile.
Is any chance to send this problem to LG for reaction?
Click to expand...
Click to collapse
What is last firmware for H818P EUR? Buggy version is 20d.
Odesláno z mého LG-H818 pomocí Tapatalk
no service
Hello, any info on this? I have Poland H818P, my friend has Portugal H818P, both on stock V20d - we both have problems with sim cards... Time to time the signal icon change to "x", usually one sim card slot gets disconnected (or both slots) and can't be activated again. Only solution is reboot (soft). Upgrade was via LG Bridge (LG UP in my case) with hard reset. Both sim cards worked fine before, both are with LTE support... Thanks
StRoMeCzEcH said:
Hello, any info on this? I have Poland H818P, my friend has Portugal H818P, both on stock V20d - we both have problems with sim cards... Time to time the signal icon change to "x", usually one sim card slot gets disconnected (or both slots) and can't be activated again. Only solution is reboot (soft). Upgrade was via LG Bridge (LG UP in my case) with hard reset. Both sim cards worked fine before, both are with LTE support... Thanks
Click to expand...
Click to collapse
Downgrade to LP. Only one simple working solution.
Stačí číst.....
Exist any update with this problem? Any patch from LG?
Odesláno z mého LG-H818 pomocí Tapatalk
jaymelz324 said:
Sup guys. I have the 811 on the latest software on tmobile. Recently my phone had been acting up by missing calls without it ever actually ringing...people tell me it rings twice then goes to vmail.. Also, sometimes when i try to make calls, it just stays on dialing and never progresses further. I have wifi calling and volte disabled and it does it whether i have wifi on or not... Please help
Sent from my LG-H811 using Tapatalk
Click to expand...
Click to collapse
Same here...did somebody solve the problem?
S t a l e said:
Same here...did somebody solve the problem?
Click to expand...
Click to collapse
No. I use LP v10l. I'll sell this crap LG.
Odesláno z mého LG-H818 pomocí Tapatalk
same problem here with H815, any news?

[Help]Phone hang on received call

I'm using mm v184 stock rom, I'm having issue that it hangs every time i receive a call, and sometimes auto reboot. Does anyone know what should i do to fix this issue??
ayush.gl said:
I'm using mm v184 stock rom, I'm having issue that it hangs every time i receive a call, and sometimes auto reboot. Does anyone know what should i do to fix this issue??
Click to expand...
Click to collapse
As far as I can remember is the setting of the preferred app not selected
So: settings / apps/ "gear-wheel"/ Telephony and select 'dialer'
Or something like that.
Verstuurd vanaf mijn ASUS_Z00A met Tapatalk
I had that same problem with a unit with less than 2 months.
Send to Asus RMA, they switched the chipboard/ motherboard and now its fine (so far).
Sent from my ASUS_Z00AD using XDA Free mobile app
problem with sim card on slot 2 right.? some sim will have issues. replace with another sim.

Categories

Resources