Develop Bugs

Samsung Won't Replace my Galaxy Nexus GSM (made in Korea!) Help!

Hey guys! My phone's wifi antenna seems to be borked. Won't turn on (stuck at: "turning on wifi...", but never goes on), and it's causing my phone to reboot over and over and over again without stopping! Horrible! I tried to get Samsung to send me a replacement, but they won't because it was made in Korea. Anyone know what I can do? Has anyone had success getting a replacement GSM phone made by Samsung?
Please help! I'm really stuck! Thanks!

did you buy it off a website? Contact the website..
Sent from my Galaxy Nexus

How do you know it's a hardware defect? Did you try reflashing the stock images?
Sent from my Galaxy Nexus using Tapatalk

We need more info. Are you rooted? What rom u on? Have you tried to use adb to go back to stock?
Sent from my Galaxy Nexus using xda premium

i was rooted when it started rebooting, so I went back to stock and the same thing happened. I'm 100% stock everything right now, locked bootloader and it wont stop rebooting. I don't really care to solve the problem of the rebooting, I just want to know how others here were able to send it in to Samsung and get a replacement (GSM model).
Anyone know?

Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.

lafrad said:
Thye have told me they won't fix my UK supported GSM nexus also.
I would have to send it to the UK facility to get it repaired or replaced, but that facility will NOT accept shipment to/from the USA.... So I would have to find someone in the UK to accept the phone, send it it, receive it, and send it back to me.
BOOOOOOOOOOOOO.
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Sounds like you and I are in the same boat. That is so sucky! I will never buy a phone off contract again!

buying a canadaian phone outright would probably be a pretty "normal" warrenty experiance...

Where did you purchase your Nexus? Try contacting the reseller to see if they can handle the warranty or repair for you.
Next time go with Negri Electronics if plan on purchasing another international phone.
Sent from my Galaxy Nexus using XDA

I had the same problem but luckily I purchased my phone from Negri and well they have shipped it to Samsung for repair but I am without my Nexus for going on two weeks now and it could be up to 4 weeks before I see it again. But atleast they were kind enough to get it repaired for me.

OP tell us where you bought the phone from... it matters. Samsung (usually) won't process warranty claims if you imported a grey market device. You have to contact the site you purchased from to initiate the warranty claim.
This is why its so important to choose your importer carefully based on how they handle warranties.

[Q] Samsung cancelled warranty repair

Hi guys I had flashed hellybean on my n7100 (UK phone on orange network) 2 weeks ago and then stupidly without thinking flashed an add-on which wasn't compatible with the rom. Unfortunately it corrupted my imei or I did something wrong when flashing various bits. I can confirm the rom was working brilliant until I started playing around with it. I cannot remember which add-on I flashed as I tried a couple of different kernels as well before I noticed what had happened. I didn't have a backup of my imei stupid me... (it changed the imei to the fake 004 number) as assumed from reading other posts and help topics I didn't have any service or network coverage. After a few days of trying my hardest to find a solution I had to give up and give into a warranty repair. So I reverted back to stock while using Triangle Away and Odin to put my correct regional stock non rooted rom into XXDMB2 and sent it back to Samsung.
Now they have cancelled the repair and are sending it back to me with broken imei no explanation given just cancelled and returning the phone.
Question is when it has been returned is there anyway I can inject the imei like the U.S. qualcomm version? (I know UK based n7100 doesn't have the qualcomm chip before anyone rips into me about it) I'm completely out of my depth with this one and I am assuming I have ruined my note 2 forever.
Any help will be much appreciated.

Well try to contact the user cvxcvx.
this is SPARTAAA

UtkarshGupta said:
Well try to contact the user cvxcvx.
this is SPARTAAA
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Already been there thanks anyway I received an email from him, I read his post via a link he sent to me here on XDA and he cannot do it as it didn't work according to the testing he carried out quite recently.
Now I am totally lost and clueless, shall I just accept Ive killed my note 2 (as a phone anyway) through my lack of common sense by not backing up the efs
I have been searching but there is no solution to my problem that I can find anyway.
How have other users overcome this problem assuming they have managed to fix/inject/restore their imei number?

Demand answer for what reason they are cancelling the warranty repair and or try to force them if you can. Go to citizens advie borough and get documents with regards to consumer rights etc. If they think you ll give them a headache they might just get it done just to avoid issues. Ask your local paper to publish an article about it. Its all to do with how much you wanna push. Worst scenerio get them to repair it and pay the bill
Sent from my GT-N7100 using xda app-developers app

So the story unfolds as to why it has been cancelled, the screen has been cracked in transit to the service centre aaarrrrggggghhhhh. They have quoted me £138 for the repair of the screen before they look at the imei fault. So in having it returned and putting a claim in through my insurance absolute nightmare this is cannot believe this has happened. Thanks for the replies anyway.

Get insurance then get imei fixed
this is XXXDDDAAA

Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!

ruskairabbit said:
Are you sure it is the N7100? - Orange UK provide the N7105 AFAIK (That's what they sent me anyway!)
If it is the LTE version (The N7105) then your missing IMEI number is most likely due to having a Kernel for a N7100 installed. This is exactly what happened to me - took me hours to find and download the legit firmware for EE to flash with Odin - If you need it, let me know and I will upload it somewhere for you!
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cheers mate im 100% its n7100 I had it from orange as soon as it was released iv checked to be certain it wasn't n7105 in case I mucked up somewhere it defo n7100 though thanks for the offer anyway

iamsloany said:
the screen has been cracked in transit to the service center
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Regarding my Notes return from a Samsung repair .... the packaging was a joke. One postage sized stamp of bubble wrap in what looked like a bright yellow medical waste bag without the hazard emblem. I was stunned this thing survived its transit back undamaged.

Try to claim from post office
Sent from my GT-N7100 using xda app-developers app

Just got it back from samsung in the hope they may have repaired imei out of goodwill but there hopes and theres dreams and neither came true. Spoke to mobile phone insurance just had to email some paperwork off to them and it will be sent to them to sort out. FML
Sent from my GT-N7100 using xda app-developers app

Latest update from my problem finally got mobile phone insurance to sort the problem out (for anyone in the u.k stay away from peotect my bubble.com USELESS) had a new phone sent to me today. only took a couple of months to sort the problem out.
So im with my note 2 once again forgot how big and lovely it was lol. Bit dubious about flashing roms snd will always backup efs from now on. will root it later got the latest update over wifi soon as I turned it on.
Sent from my GT-N7100 using xda app-developers app

Android Pay is incompatible with Note 3.. So now what?

Got the email from google telling me that they have switched to Android pay and the link to download it via the play store. I get the message that my device is not compatible with it when I get to the play store. Pretty sure I am not the only one who is frustrated with this. Hoped it will get baked in when google bought softcard (ISIS). Tried side loading the apk, but i just get the message that it is unavailable when i try to open the app.:crying::crying::crying:

I actually called Google about it, asking specifically if it would work, even giving "Ross" the heads up that wallet tap to pay never did. He assured me it would, of course it doesn't, I replied to him letting him know. Will be interesting to see what he comes back with.

DesperateScorpion said:
Got the email from google telling me that they have switched to Android pay and the link to download it via the play store. I get the message that my device is not compatible with it when I get to the play store. Pretty sure I am not the only one who is frustrated with this. Hoped it will get baked in when google bought softcard (ISIS). Tried side loading the apk, but i just get the message that it is unavailable when i try to open the app.:crying::crying::crying:
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It must be a T-Mobile thing. Sprint Note 3 has it: http://forum.xda-developers.com/note-3-sprint/general/android-pay-error-rooted-devices-t3204203
Were you rooted when you tried to install? For the initial install you must be unrooted. But showing incompatible on Play sounds like a carrier issue to me.

Did anyone ever get NFC working on their T-Mobile Note 3? I never could. Which sucks balls because I really want to do away with carrying so many pieces of plastic.

KennyG123 said:
It must be a T-Mobile thing. Sprint Note 3 has it: http://forum.xda-developers.com/note-3-sprint/general/android-pay-error-rooted-devices-t3204203
Were you rooted when you tried to install? For the initial install you must be unrooted. But showing incompatible on Play sounds like a carrier issue to me.
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It might be carrier related. Tmobile, AT&T and Verizon were the backers for Softcard in the beginning. You had to have Softcard compatible sim cards to use the payment features of softcard. I dont have the same sim card anymore, not sure if that will make a difference.
Rooted or not, you dont have access to the app on the app store.

Any luck on this issue.?
I did call Google and they told me that since my phone was used with softcard it cannot be used with Apple Pay.

I thought Android Pay would supersede Softcard since Google bought the thing... I think someone should call T-Mobile as well and ask them how else can we make NFC payments with everything not functional.

Tmobil official word
I called T mobile and tech support said Note 3 ( and several others) are NOT compatible.
Tech is updating all the customer support cheet sheets so no one else has to go through this with them.
Somehow I just knew this Pay app fiasco (ISIS, etc) would end badly for us.. If the greedy corporate SOB's would have just gone with Google in the first place.. I hope they learned something
Is a class action in the cards for NOTE 3 owners ?? Any Lawyers out there ?

I installed Android Pay through the APK mirror APK, it installed perfectly with no errors and detected my NFC. I'm using the AT&T Note 3 (4.4.4 KitKat) ( N900a). I just need some place to test it now.

Keep us posted. Glad to see note 3 still kicking it.

Installed it on my note 3 tmobile bit I use cricket with it. Can't test it or anything as the rom I have from ages ago nfc won't turn on

futty said:
Installed it on my note 3 tmobile bit I use cricket with it. Can't test it or anything as the rom I have from ages ago nfc won't turn on
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Android pay refuses to work if it detects that a device has been rooted. I switched back to the official Android 5.0 lollipop release for my Note 3 and Android pay works with no issues. I have added cards and successfully completed several purchases.
I did replace my battery last year, my current battery is an official Samsung battery manufactured in November 2015. Since some of the NFC hardware is in the battery this may have have helped my success with Android pay on my Galaxy Note 3

Note 4 AT&T Marshmallow Update Via Best Buy Samsung Kiosk

Just a quick shout out and thank you to those people commenting in other threads that suggested using a Samsung Kiosk at Best Buy for updating the AT&T Note 4 if you don't have a current AT&T account - AT&T does not push OTA updates to Note 4's not currently active on their network.
I just needed Marshamallow without root etc. for a like-new phone I was getting ready to sell after not using it for some time, and went to the local Best Buy's Samsung kiosk. 20 minutes later the phone was updated from a very early version of Lollipop to the latest version of Marshmallow, no charge. The local Samsung kiosk was staffed 11AM-7PM.
Again, my thanks. :good:

What did they say they did to update it? If you dont have ATT service how did they get it to update?

TVCCS said:
Just a quick shout out and thank you to those people commenting in other threads that suggested using a Samsung Kiosk at Best Buy for updating the AT&T Note 4 if you don't have a current AT&T account - AT&T does not push OTA updates to Note 4's not currently active on their network.
I just needed Marshamallow without root etc. for a like-new phone I was getting ready to sell after not using it for some time, and went to the local Best Buy's Samsung kiosk. 20 minutes later the phone was updated from a very early version of Lollipop to the latest version of Marshmallow, no charge. The local Samsung kiosk was staffed 11AM-7PM.
Again, my thanks. :good:
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Click to collapse
Interested on info. Need to update my old ATT note four I'm using on TMobile.
Sent from my SM-G950U using Tapatalk

TVCCS said:
Just a quick shout out and thank you to those people commenting in other threads that suggested using a Samsung Kiosk at Best Buy for updating the AT&T Note 4 if you don't have a current AT&T account - AT&T does not push OTA updates to Note 4's not currently active on their network.
I just needed Marshamallow without root etc. for a like-new phone I was getting ready to sell after not using it for some time, and went to the local Best Buy's Samsung kiosk. 20 minutes later the phone was updated from a very early version of Lollipop to the latest version of Marshmallow, no charge. The local Samsung kiosk was staffed 11AM-7PM.
Again, my thanks. :good:
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Click to collapse
How is it running now that you've updated? Does it run better? Would you recommend it? Should I hide stuff that I don't want to be seen? LOL

It ran fine...I brought them a phone that was wiped, so I didn't have privacy concerns when I did it. I use Nova Launcher and SMS Backup & Restore so it's easier to back apps and setups up and do a full restore in a few hours, but this was a phone I was preparing for sale so I didn't care, and I suggest you take them a wiped phone in any case. I should add that not all Best Buy stores have a kiosk with this capability, some just have a Samsung sales display, so it's best to check first - I believe the stores with the full kiosk are labeled as the "Samsung Experience" when you view store details on the Best Buy site. Good luck.

mRom01 said:
Interested on info. Need to update my old ATT note four I'm using on TMobile.
Sent from my SM-G950U using Tapatalk
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Click to collapse
Sorry I didn't see this earlier...If you go to a store with a full Samsung Kiosk (Samsung Experience) they can do an update for you at no charge. Good luck.

KrakenFlex said:
What did they say they did to update it? If you dont have ATT service how did they get it to update?
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Click to collapse
Sorry I didn't see this earlier - I just brought the kiosk the phone and told them I wanted the latest AT&T Marshmallow update, and they plugged it in and did it for me at no charge - they have the images available to them at the store without needing any AT&T connection. Good luck.

TVCCS said:
Sorry I didn't see this earlier...If you go to a store with a full Samsung Kiosk (Samsung Experience) they can do an update for you at no charge. Good luck.
Click to expand...
Click to collapse
I went to a Samsung Experience and both associates said they didn't do them but actually it looked like they had no clue. I'll try another store.
Sent from my SM-G950U using Tapatalk

Does your Samsung Pay work?

So I just tried to setup my Samsung Pay and it says this device is not compatible??!!
I have unlocked model on Sprint.
Just wondering if anyone else has similar issue to know it will self-resolve over time maybe or if something is funky here.
Very annoying as I used it a ton on my S7....

I have no issues using it on my unlocked S9.

bryanu said:
So I just tried to setup my Samsung Pay and it says this device is not compatible??!!
I have unlocked model on Sprint.
Just wondering if anyone else has similar issue to know it will self-resolve over time maybe or if something is funky here.
Very annoying as I used it a ton on my S7....
Click to expand...
Click to collapse
I have never used Samsung Pay but Google Pay is working fine on my S9 :good:

I set it all up and went to add my cards but all of them were incompatible. My banks prefer to use their own contactless payment methods or Google Pay.

bryanu said:
So I just tried to setup my Samsung Pay and it says this device is not compatible??!!
I have unlocked model on Sprint.
Just wondering if anyone else has similar issue to know it will self-resolve over time maybe or if something is funky here.
Very annoying as I used it a ton on my S7....
Click to expand...
Click to collapse
I"m having the same issue to. Anytime I try to use it, it says to update it. The samsung pay in the galaxy app store is updated. So uninstalling that one and installing the one from the play store says it's incompatible with my phone.
But, it sounds like Samsung is aware of the issue and will be updating the galaxy apps version soon
https://www.reddit.com/r/GalaxyS9/comments/848mxn/samsung_pay_incompatible/
https://www.reddit.com/r/GalaxyS9/comments/848mxn/samsung_pay_incompatible/dvpgqv7/

So I flashed my phone to the sprint FW and that one seems to work fine so must indeed be something with the US unlocked ones maybe on some providers or how it was updated etc.

I just tested mine and it works on the unlocked version.

For those that are working are you US based or intl?
I'm also wondering if it's app ver related, carrier related for unlocked or what lol.
I now have another issue with VM not working so am torn what FW I even want to run now lol. Downfall of early adopter I guess hah

Mine works fine with tmobile

Mine does not work. US unlocked snapdragon model. Keeps telling me to update app but there is not an update.

On T-Mobile US, and it works fine here. I didn't try it until after the day 1 update they pushed yesterday, so maybe that was the key?

bryanu said:
For those that are working are you US based or intl?
I'm also wondering if it's app ver related, carrier related for unlocked or what lol.
I now have another issue with VM not working so am torn what FW I even want to run now lol. Downfall of early adopter I guess hah
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cdudeman said:
Mine does not work. US unlocked snapdragon model. Keeps telling me to update app but there is not an update.
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I've been having the same issues on my USA unlocked S9+, but there's an update in the Galaxy app store today that finally gets me past that "need an update" screen. Go check!!

There is an update for Samsung pay that came out last night and now it works for me. I updated through the Galaxy app store.

When I use it my phone get stuck in wireless charging mode and to remove it igot reboot phone

I have the S8 Plus Hong Kong variant. Samsung Pay only worked for Hong Kong based banks. Uninstalled the app then installed the latest version on Play Store. Works fine now so Samsung did update the app. I'm pretty sure whoever you bank with needs to have a processing application which is compatible with Samsung Pay.